Call Centre & Customer Service Training – Alpha Academy

10/31/2018

Level 2 Certificate in Call Centre & Customer Service Training – Alpha Academy

HOME / COURSE / BUSINESS / LEVEL 2 CERTIFICATE IN CALL CENTRE & CUSTOMER SERVICE TRAINING

Level 2 Certi cate in Call Centre & Customer Service Training ( 7 REVIEWS ) 

406 STUDENTS

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10/31/2018

Level 2 Certificate in Call Centre & Customer Service Training – Alpha Academy

£199.00

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1 YEAR LEVEL 2 - CERTIFICATE COURSE BADGE COURSE CERTIFICATE

14

NUMBER OF UNITS NUMBER OF QUIZZES

2

8 HOURS, 55 MINUTES

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CURRICULUM

REVIEWS

Writing is a skill that can be improved when you practice regularly or take writing courses. If you are someone interested in content writing then you should not miss the chance to learn from this comprehensive professional course.

Providing excellent customer service can help your business to succeed and this Level 2 Certi cate in Call Centre & Customer Service Training will explain you the concepts of customer service. New strategies have been formulated in this course to help improve the role of your business’ customer services.

Course Highlights The price is for the whole course including nal exam – no hidden fees Accredited Certi cate upon successful completion at an additional cost E cient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Level 2 Certi cate in Call Centre & Customer Service Training has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.

This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this eld then Level 2 Certi cate in Call Centre & Customer Service Training is for you.

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Level 2 Certificate in Call Centre & Customer Service Training – Alpha Academy

We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.

All our courses o er 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited quali cation. And, there are no hidden fees or exam charges.

We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.

Furthermore, you can check the validity of your quali cation and verify your certi cation on our website at anytime.

So, why not improve your chances of gaining professional skills and better earning potential.

Assessment and Certi cation At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.

After you have successfully passed the nal exam, you will be able to order an Accredited Certi cate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.

Career Path Not only does our CPD and IAO accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.

On successful completion of this course, you have the potential to achieve an estimated salary of £17,100.

The sky really is the limit.

COURSE CURRICULUM

Call Centre & Customer Service Training Course

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Module One – Getting Started

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00:15:00

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Module Two – The Basics (I)

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00:30:00

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Module Three – The Basics (II)

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00:30:00

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Module Four – Phone Etiquette

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01:00:00

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Level 2 Certificate in Call Centre & Customer Service Training – Alpha Academy

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Module Five – Tools

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01:00:00

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Module Six – Speaking Like a Star

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00:30:00

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Module Seven – Types of Questions

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01:00:00

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Module Eight – Bench marking

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00:30:00

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Module Nine – Goal Setting

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00:30:00

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Module Ten – Key Steps

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01:00:00

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Module Eleven – Closing

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01:00:00

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Module Twelve – Wrapping Up

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00:30:00

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00:00:00

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00:00:00

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00:20:00

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00:20:00

Activities

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Call Centre & Customer Service Training Course- Activities

Recommended Reading

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Recommended Reading : Level 2 Certi cate in Call Centre & Customer Service Training

Mock Exam

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Mock Exam – Level 2 Certi cate in Call Centre & Customer Service Training

Final Exam

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Final Exam – Level 2 Certi cate in Call Centre & Customer Service Training

COURSE REVIEWS Leave a message https://www.alphaacademy.org/course/level-2-certificate-in-call-centre-customer-service-training/

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Level 2 Certificate in Call Centre & Customer Service Training – Alpha Academy

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406 STUDENTS ENROLLED

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Level 2 Certificate in Call Centre & Customer Service Training – Alpha Academy

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CENTRE APPROVED BY

Registered with the UK Register of Learning Providers (UKRLP) UKPRN: 10063816

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OUR STUDENTS SAY..

Great Course Content! Learn from anywhere using personal devices and Video is a good way to learn.

Course content are awesome! Greatest course I had this time.

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ABOUT We are a company who is best known for o ering awarding body accredited courses for anyone who wishes to take their professional life to the next level.  11 Floor, 15 St Botolph Street, London EC3A 7BB  020 3965 2556  info@alphaacademy.org CERTIFICATE CODE Enter Certi cate Code https://www.alphaacademy.org/course/level-2-certificate-in-call-centre-customer-service-training/

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