Cloud Based Telephony Solutions by Altura Communication Solutions

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Cloud Telephony and Unified Communications

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Hosted Cloud Telephony

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More businesses are moving to hosted, cloud solutions for critical services including telephony, email, storage and applications, all without burdening their IT department.

An end­to­end hosted phone experience that customers trust is an ideal communication platform for companies that require intelligent call routing, contact center capabilities, mobility, redundancy, and business process integration, but don’t want to be responsible for the ongoing maintenance and management.

ShoreTel Sky A leader in business VoIP (http://www.shoretelsky.com/) innovation and customer service, ShoreTel Sky offers brilliantly simple unified communications (http://www.shoretelsky.com/products/unified­communications/) and hosted phone systems (http://www.shoretelsky.com/products/). With its cloud­based phone service (http://www.shoretelsky.com/products/cloud­phone­system/) at the core, ShoreTel Sky offers a wide range of solutions from softphones (http://www.shoretelsky.com/products/unified­ communications/shoretelsky­softphone/) and smartphone mobility (http://www.shoretelsky.com/products/unified­communications/shoretelsky­mobility/) apps to advanced business intelligence for call centers (http://www.shoretelsky.com/products/contact­ center/).

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With ShoreTel Sky, there is no capital investment for system hardware and no concern about future upgrades. Your cloud telephony system is always the most up­to­date because it is delivered via the Internet from our fully redundant Network Operations Center. We have 3 world­class, fully redundant data centers within the United States. You can be confident that your phones are “future­proof,” too, because ShoreTel Sky is a complete end­to­end solution, from our ShoreTel IP 400 SIP Phones, to the ShoreTel­developed service applications, to our world­class service and support.

The solution is backed by a dedicated team of over 250 cloud telephony experts who manage the entire experience – from an organization’s move to the cloud, to ongoing upgrades and maintenance, to support for users. One expert cloud telephony team handles it all.

Deploy a hosted VoIP solution that meets your needs today, knowing that as those needs change, your cloud telephony system can scale and grow—with little­to­no capital investment and no drain on IT resources. You’ll enjoy the peace of mind that accompanies going with a proven, reliable, and trusted industry leader.

Want To Learn More About ShoreTel Sky? Then read up about hosted cloud telephony, contact center services, and other great ShoreTel Sky solutions: Mobility (http://www.alturacs.com/wordp/wp­content/uploads/resources/Collateral ­ ShoreTel Mobility.pdf) Contact Center (http://www.alturacs.com/wordp/wp­content/uploads/resources/Collateral ­

Avaya Product Catalog (http://www.alturacs.com/solutions/avaya­ product­catalog/) Avaya Safe School Solution (http://www.alturacs.com/solutions/avaya­ safe­school­solution/) Call Center (http://www.alturacs.com/solutions/call­ center/) Cloud Contact Center (http://www.alturacs.com/solutions/cloud­ contact­center/) Cloud Telephony and Unified Communications (http://www.alturacs.com/solutions/cloud­ telephony/) Data Network (http://www.alturacs.com/solutions/data­ network/) Industry (http://www.alturacs.com/solutions/industry/) Federal (http://www.alturacs.com/solutions/industry/federal­ solutions/)

ShoreTel Sky Contact Center.pdf) Cloud Call Conductor (http://www.alturacs.com/wordp/wp­content/uploads/resources/Collateral ­ ShoreTel Sky Cloud Call Conductor.pdf) Phone Assistant (http://www.alturacs.com/wordp/wp­content/uploads/resources/Collateral ­ ShoreTel Sky Phone Assistant.pdf) Providing unified communications services are ideal for organizations seeking a secure, managed business phone system that requires no capital investment.

ShoreTel’s cloud communications help organizations make the most of their data – and of every interaction – by offering built­in integration with leading CRM, ERP, and applicant­tracking software.

What is more, an API gives businesses the power to integrate their processes and homegrown applications with ease.

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