Portafolio Proyectos de diseĂąo
Solicitud de: Comunidad Beatriz Ibañez y Alejandra Reyes
01
Identidad visual por color Id e n t i d a d Vi s u a l p o r e s c u e l a - Pro p u e s t a g rá fi c a p a ra fa c e b o o k , Wh a t s a a p , g r u p o s d e e s t u d i o .
PROYECTO1
SOLICITUD DE BEA Y ALE
I D E N T I DA D G R Á F I C A POR ESCUELAS Parrillas y Asados Sofisticación Seguridad
Negocios Lujo Ambición
Bienestar
Oficios
Salud Frescura Calidad
Confianza Lealtad Habilidad
Moda y Belleza Feminidad Amor Delicadeza Encanto
Gastronomía Fuerza Enegía Éxito
PROYECTO1
SOLICITUD DE BEA Y ALE
El objetivo es desarrollar un posicionamiento visual por escuela en todas las plataformas de Aprende Institute. Hay varias formas de que esto suceda, utilizando el color como medio de apoyo para lograr identificar la comunicaciรณn de cada escuela, o por nombre, a continuaciรณn les presento propuestas:
Solicitud de: Comunidad Beatriz IbaĂąez y Alejandra Reyes
02
Portadas para grupos de facebook comunidad Id e n t i d a d Vi s u a l p o r e s c u e l a
Solicitud de: Comunidad Beatriz IbaĂąez y Alejandra Reyes
03
Key Design para publicaciones de facebook Id e n t i d a d Vi s u a l p o r e s c u e l a
BUSINESS MARKETING
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Happiness
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BUSINESS marketing
DISCOUNT
MARKETING
YOUR SUBTITLE PLACE HERE
MARKETING YOUR SUBTITLE HERE
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BUSINESS OURWEBSITE.COM
marketing
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MARKETING
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MARKETING YOUR SUBTITLE HERE
TAKE CARE OF YOURSELF
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Get a taste of success!
50% off
BUSINESS DEVELOPMENT
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marketing
MARKETING
MARKETING
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BUSINESS
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BUSINESS MARKETING
need IDEA?
SUBTITLE HERE
YOUR SUBTITLE HERE
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BUSINESS DEVELOPMENT
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Solicitud de: Comunidad Beatriz IbaĂąez y Alejandra Reyes
04
Master graphic para publicaciones de Clases Magistrales C l a s e s Ma g i s t ra l e s
MASTER GRAPHIC El objetivo es desarrollar un posicionamiento visual en todas las plataformas de Aprende Institute. Para ello, creamos un lenguaje de key visuals y un master graphic, que utilizaremos como una estructura constante en el layout de nuestras publicaciones de flyers para Clases Magistrales y Clases en Vivo. Estas bases, podrรกn emplearse para la comunicaciรณn interna y externa.
ELEMENTOS GRร FICOS FIJOS
en vivo
CHAT EN VIVO CHAT EN VIVO
Copy
Copy
Recetas veganas para perder peso
Recetas veganas para perder peso Imagen referencia
Imagotipo en vivo
CLASE MAGISTRAL
7 DE SEPTIEMBRE APRENDE.COM
Página Web
2:00PM 3:00PM
Live chat
Imagen referencia Imagotipo
CLASE EN VIVO
Head
7 DE SEPTIEMBRE
México y Colombia USA (Miami)
APRENDE.COM
Fecha Hora & País
Página Web
2:00PM 3:00PM
Head
México y Colombia USA (Miami)
Fecha Hora & País
Solicitud de: Comunidad Beatriz IbaĂąez y Alejandra Reyes
05
Publicaciones por escuela para redes Pa r r i l l a Me n s u a l p o r e s c u e l a
Solicitud de: Evelin Montiel
06
Publicaciones para Clases Magistrales Pu b l i c a c i o n e s p a ra re d e s
Solicitud de: Comunidad Beatriz IbaĂąez y Alejandra Reyes
07
DiseĂąo de banner para grupos de Facebook
Solicitud de: Comunidad Beatriz IbaĂąez y Alejandra Reyes
08
DiseĂąo de mensaje de bienvenida para grupos Ba n n e rs p a ra f o ro
¡B ienveni dos!
¡ B i e n v e n i d os !
¡B ienveni dos!
¡B ienveni dos!
¡B ienveni dos!
¡B ienveni dos!
¡ B i e n v e n i d os !
Solicitud de: Comunidad Beatriz Ibañez y Luis Aguilar
09
Diseño mailing quincenal Ma i l i n g p a ra e s c u e l a s d e B i e n e s t a r y G a s t ro n o m í a
Solicitud de: Comunidad Jessica Machado y Alejandra Reyes
10
Diseño de banner para dinámica Vi d e o S e l fi e
Pasos para tu
Vídeo-selfie
Busca un lugar iluminado.
Coloca tu móvil horizontal.
Graba tu experiencia (3 a 5 min.)
Cuéntanos ¿Cuál es tu nombre y a qué te dedicas? ¿Qué diplomado(s) cursaste en Gastronómica Internacional de Aprende Institute? ¿Qué esperabas al iniciar el curso, y encontraste lo que buscabas? ¿Cómo aplicas lo que aprendiste día a día? ¿Cuál fue el reto más grande que tuviste y cómo lo superaste? ¿Qué le dirías a las personas que están por iniciar su curso?
Fotos Junto con tu vídeo selfie, envíanos una foto tuya sonriendo. Una foto con tu diploma (Sí ya lo tienes). De 5 a 10 fotos que te gustaría incluir en el vídeo. Envía tu historia y fotos a: gabriela@aprende.com
Solicitud de: Luis Aguilar
11
Templetes para campaĂąa de CV y CM
Solicitud de: Luis Aguilar
12
DiseĂąo de Mailings Churn
Solicitud de: Beatriz Ibañez y Alejandra Reyes
13
Diseño de Mailings Repostería y Moda y Belleza
Solicitud de: Beatriz IbaĂąes, Alejandra Reyes, Luis Aguilar
14
Mailings de bienvenida a comunidad de estudiantes
Solicitud de: Beatriz IbaĂąes, Alejandra Reyes, Luis Aguilar
15
Mailing para sumar mentores
Solicitud de: Beatriz IbaĂąes, Alejandra Reyes, Luis Aguilar
16
Mailing grupos de estudio
Solicitud de: Beatriz IbaĂąes
17
DiseĂąo para foro comunidad
Solicitud de: Beatriz IbaĂąes, Alejandra Reyes.
18
InvitaciĂłnes y mensajes para grupos
Solicitud de: Michel Mosse
19
DiseĂąo de banner para mailing referidos
Solicitud de: Beatriz IbaĂąez y Alejandra Reyes
20
DiseĂąo de mensaje de bienvenida
Solicitud de: Beatriz IbaĂąes, Alejandra Reyes y Luis Aguilar
21
DiseĂąo de mailing para graduarte
Solicitud de: Leandro Popik y Mariana Prem
22
Dise単o de Campa単a B2B Voces Vitales -Dise単o de Artes para redes -Dise単o de 2 Mailings
Solicitud de: Leandro Popik y Mariana Prem
23
Diseño de Presentación Nonprofit Orgs Aprende Institute
Aprende Institute
Nonprofit Organizations
The e-learning platform and content solution
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FOR YOUR ORGANIZATION
Turning Interests into Income and Facilitating Lifelong Learning In Latin America and the US Hispanic Market. + 20,000 active students + 40,000 cumulative enrollments + 5,000 new students each month Main Markets: United States | Mexico | Colombia Offices: Miami | Mexico City | Bogota +900k Followers
APRENDE.COM E Learning & Training
71% of our students would recommend us to their friends and family.
Students can build their learning journeys from 26 different programs (and growing), organized across 5 schools
Programs are self-paced but designed to be completed within 90 days by studying 30-60 min per day. Personalized Onboarding
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0 Good Bad
BLOCK 1
BLOCK 2
BLOCK 3
Practical Evaluation
Practical Evaluation
Practical Evaluation
DAY 1
71% Promoters
DAY 90 COURSES
COURSES
COURSES
I, II, III
IV, V, VI
VII, VIII, IX
Personalized Onboarding Live optional onboarding video calls, mostly attended by non tech-savvy students
GASTRONOMY
Physical and Digital Certification/ Diploma
Certification/ Diploma
Practical Evaluations Mandatory practical evaluations after every block of three courses
Digital certifications are issued via Accredible and in addition, physical copies are mailed to student
BUSINESS & ENTREPRENEURSHIP
WELLNESS
TRADESKILLS
BEAUTY & FASHION
Culinary Techniques
Event Organization
Introduction to Nutrition
Electrical Repair Training
Makeup/Cosmetic Training
International Cuisine
Specialized Events Production
Nutrition and Health
A/C Repair Training
Professional Baking
Food and Beverage Businesses Creation
Baking and Pastry
Restaurant Management
Dressmaking Training
30
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Very good
54
17% Neutrals 12% Detractors
NOS 70
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Solar Panel Installation
Excellent
Introduction to Wind Energy
Mexican Cuisine
Introduction to Smartphone Repair
Grilling and Roasting
Motorcycle Repair Training
-100
100
Wine Tasting
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We are having a positive impact on the lives of 80% of our graduates and their families
Empowering Communities Our Certifications are designed to turn interests into income by engaging students in a flexible and hands-on vocational learning methodology.
Building Stronger Educational Programs
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We are having a positive impact on the lives of 80% of our graduates and their families
Interactive content increases student engagement during the learning experience
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! Professionally produced videos and animations increase engagement and focus during the learning process ! Interactive lessons, based on real life situations, enhance the learning experience
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Mandatory and optional practical activities allow the student to apply what they have learned and demonstrate mastery.
On-demand access to experts via chat, phone, and email provides a ubiquitous, supported learning experience
! Students interact with Instructors via the medium of their choice - WhatsApp, videoconferencing or email - to ask questions and receive personalized feedback
! Practical activities -optional within every Course and mandatory between blocks of three Courses - allow students to consolidate their learnings ! Students can choose from a variety of activities based on duration, complexity and budget
! +90% of interactions are answered by an Instructor within 5 minutes
! Personalized and graded feedback is provided by Instructors
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Live Master Classes are taught by Aprende Instructors and outside experts, covering trending topics related to our programs
Optional Live Lectures allow students to cover the course content synchronously along with classmates ! Students are eligible to attend Live Lectures that cover the material in the Courses they are currently working on
! Topics span a variety of personal and professional subjects that complement Courses
! Students can interact with their fellow classmates and Instructors
! Live chat with Instructors allows students to ask questions and receive responses synchronously.
LINK TO DEMO
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From launching their own business to fostering their personal development, our students are succeeding Aprende Institute graduates start their own pastry shops, boost their catering business, launch their beauty business and generate extra income by repairing smartphones or A/C units.
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Moderated Forums, WhatsApp and Facebook Groups facilitate and encourage peer learning ! School and program-based Whatsapp and Facebook Groups enable students to connect based on similar learning interests and journeys ! Course specific Forums on the LMS empower students to connect in real time with their classmates and share, comment and consume content in a more social way
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Solicitud de: Fabiola Amaya
24
DiseĂąo de Slides Corporativos
Solicitud de: Leandro Popik y Mariana Prem
25
Portadas para Linked in
Solicitud de: Leandro Popik y Mariana Prem
26
DiseĂąo de PresentaciĂłn E-Lerning &Training
Solicitud de: Stephany cacho y Mariana Prem
27
Diseño de programa para afiliados -Diseño de Presentación -Diseño de Artes para Redes -GIF Animado -Mailing
¿Quiénes somos?
Nuestra Promesa de Valor
Somos la plataforma líder en educación online de Américas.
Con nosotros adquieres las habilidades necesarias para emprender un negocio, impulsar tu carrera o profesionalizar tu oficio.
Nuestra oferta educativa Organizada en 5 escuelas: Gastronomía, Bienestar, Moda y Belleza, Oficios, Negocios y Emprendimiento.
Clases de resumen en vivo
Actividades y ejercicios prácticos
Retroalimentación personalizada
Material complementario
Videos y recursos interactivos
Evaluaciones
Acceso a expertos vía WhatsApp, chat y llamada
Clases Magistrales por expertos todos los días
Esto harás cómo Afiliado
Líder en enseñanza vocacional online
Compartir un enlace que te proporcionaremos para que divulgues con tu audiencia por el canal que sea de tu preferencia: Plataforma, Redes sociales, WhatsApp o Blog.
para los mercados de Américas, Centro y Sudamérica. + de 30,000 estudiantes ESCUELA DE GASTRONOMÍA
ESCUELA DE EMPRENDIMIENTO
ESCUELA DE BIENESTAR
ESCUELA DE OFICIOS
Apertura de Negocios de Alimento y Bebidas
Nutrición y Buena Alimentación
Energía Eólica e Instalación
México
Chile
Repostería Profesional
Estados Unidos
Perú
Repostería y Pastelería
Costa Rica Oficinas en Ciudad de México, Miami y Bogotá
Nutrición y Salud
Gastronomía Mexicana Cocina Tradicional Mexicana
Organización de Eventos
Cocina Internacional
Producción de Eventos Especializados
Nutrición Vegana y Vegetariana Yoga para Principiantes Coaching Deportivo
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Vitivinicultura y Cata de Vinos
Energía Solar e Instalación Instalaciones Eléctricas Reparación Electrónica Reparación de Aires Acondicionados
Todo sobre Vinos
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ESCUELA DE BELLEZA Maquillaje Corte y Confección
Administración de Restaurantes
Técnicas Culinarias
Followers:
En 3 meses logras capitalizar tu conocimiento con tan sólo 30 minutos al día.
Nuestra oferta educativa
Nuestro alcance
Colombia
Nuestra metodología
Mecánica Automotriz
En producción
Mecánica de Motos
Parrilladas y Asados
Estilismo y Peluquería Manicure
¡Gana! Una comisión del 20% por cada Diplomado que vendas.
Así te apoyamos:
¡Haz clic en este enlace y comienza a ganar más!
https://afiliados798627.typeform.com/to/Ir0bB29Z
Con tu enlace personal podremos registrar tu ventas. Al final de cada mes te enviaremos tus resultados y te bonificaremos el total de las comisiones para el mes siguiente.
Reparación de Celulares
¿Cuál es el proceso?
1. Publicas el link en tu blog o red social. 2. Alguien se registra al Diplomado de interés. 3. El call center se comunica con el Referido en menos de 30 segundos.
4. Cerramos la venta y dependiendo del Diplomado, la comisión se registra. El rango de precio por Diplomado es de USD 200 a 450.
5. Hacemos un corte al finalizar el mes y te compartimos las ventas generadas a partir de tu publicación de enlace.
6. El mes siguiente te bonificamos las comisiones que obtuviste.
Contacto:
Stephany Cacho afiliados@aprende.com
Solicitud de: Mariana Prem
28
Diseño de Look and feed plataforma nunchee -Diseño de logotipo -Diseño de banners para la plataforma
Propuestas de imagen
SI APRENDE INSTITUTE FUERA UNA PROGRAMACIÓN TELEVISIVA...
MENU
PROFILE
GALLERY
ABOUT US
MENU
PROFILE
GALLERY
ABOUT US
MENU
PROFILE
SIGN IN
SIGN IN
SIGN IN
PLEASE ENTER YOUR EMAIL
Contraseña INGRESA CONTRASEÑA ¿OLVIDASTE TU CONTRASEÑA?
ENTRAR
PLEASE ENTER YOUR EMAIL
GALLERY
PLEASE ENTER YOUR EMAIL
Contraseña
Contraseña
INGRESA CONTRASEÑA
INGRESA CONTRASEÑA
¿OLVIDASTE TU CONTRASEÑA?
¿OLVIDASTE TU CONTRASEÑA?
ENTRAR
ENTRAR
LOGOTIPO
ABOUT US
MENU
PROFILE
GALLERY
SIGN IN E-mail PLEASE ENTER YOUR EMAIL
Contraseña INGRESA CONTRASEÑA ¿OLVIDASTE TU CONTRASEÑA?
ENTRAR
ABOUT US
Solicitud de: Pablo Jet Silva
29
Diseño de Manual para clases en vivo, y postproducción. -Propuesta gráfica -Diseño de 5 cortinillas Aprende -Animación de Assets para propuesta -Diseño de material descargable
E L E M E N TO S D E P RO D U C C I Ó N
Propuesta de elementos gráficos
02
01
Index 01
O b j e t i vo G e n e ra l
02
Pro p u e s t a G rá fi c a
03
Pro p u e s t a e d i c i ó n
04
S ú p e rs , Ba r ra s y g rá fi c o s y multipantallas
O b j e t i vo g e n e ra l
02. PROPUESTA GRÁFICA
Parrillas y Asados Sofisticación Seguridad
Negocios Lujo Ambición
Id e n t i d a d Vi s u a l por escuela
El objetivo es desarrollar un posicionamiento visual de Aprende Institute en todas las plataformas.
AT M ÓS F E R A CO N F O R TA B L E
Que conecte el diseño de redes sociales, página web y medios existentes, utilizando el color como medio de identidad de la marca, que establezca lineamientos aplicables en los diversos medios.
I N C E N T I VA R A L CO N S U M O Gráficos fáciles de recordar, simple, breve y lo más llamativo posible
Mediante gráficos, crearemos una atmósfera confortable para el usuario final
I N N OVAC I Ó N
Mantener la personalidad de la marca en todos los medios existentes
Bienestar
Oficios
Salud Frescura Calidad
Confianza Lealtad Habilidad
El objetivo es que cada clase tenga el color de la escuela a la que pertenece,con el fin de que el público pueda identificar los diferentes productos de Aprende Institute.
Generar relevancia en la vida de cada usuario final
C O LO R TIPOGRAFÍA
Collier Regular
Pa l e t a d e c o l o re s
Pa l e t a d e c o l o re s
4
C o c o go o s e Light
TIPOGRAFÍA
1
ABCDEFGHIJKLMNÑOPQRSTUVWXYZ abcdefghijklmnñopqrstuvwxyz
Collier Book
5
Ita l i c
C o co g o o s e Light
Re g u l a r D e m i b o l d
A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Za b c d e f g h i j k l m n ñ o p q r s t u v w x y z
03
Propuesta de edición
A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Za b c d e f g h i j k l m n ñ o p q r s t u v w x y z
2
03. ASSETS Y ELEMENTOS GRÁFICOS
03. ASSETS Y ELEMENTOS GRÁFICOS
03. ASSETS Y ELEMENTOS GRÁFICOS
Ti p o g ra f í a 1
B i e n ve n i d a
A elección de las 5 permitidas.
VERRY BERRY Bread Pudding
Color
Ti p o g ra f í a 2
Siempre será tipografía 1 Collier
Feminidad Amor Delicadeza Encanto
Gastronomía Fuerza Enegía Éxito
I D E N T I DA D G R Á F I C A POR ESCUELAS
02. PROPUESTA GRÁFICA
3
Moda y Belleza
Imagotipo
04.
MATERIAL DESCARGABLE
Solicitud de: Pablo Jet Silva
30
Animaciรณn de cortinillas Aprende -Propuesta de 5 Cortinillas animadas.
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31
GIF Aprende -GIF Animado 15 segundos 3 propuesas.
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32
DiseĂąo de mailing para estudiantes
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Changing Lives in Challenging Times
¡Sí se puede!
TURNING CHALLENGES INTO
Our goal at Aprende Institute is to become an accelerator for Latino Entrepreneurship and Empowerment.
opportunity
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Lifelong Learning Powered by Aprende Institute
APRENDE.COM Changing Lives in Challenging Times
WHAT WE DO
OUR MISSION
Provide Spanish-speaking students with lifelong learning opportunities to turn interest into income
Changing Lives in Challenging Times
+ 40,000 cumulative enrollments + 5,000 new students each month
(ADD MORE FACTS HERE)
Changing Lives in Challenging Times
Changing Lives in Challenging Times
81% of the graduated
Aprende Institute + 20,000 active students
• Hispanics account for 20% of pop. • Better prepare the future workforce
In these turbulent times, our online certifications are designed to turn interests into income by engaging students in a flexible and hands-on vocational learning methodology.
Our online hybrid learning experience focuses on maximizing student engagement, progress and graduation rates through the use of technology combined with a strong human component.
Turning Interests into Income and Facilitating Lifelong Learning In Latin America and the US Hispanic Market.
Developing a more productive workforce
Empowering the Hispanic Community
We are having a
significant positive impact on the lives of 80%
How much has Aprende Institute impacted your quality of life?
Which of the following benefits did you obtain with Aprende Institute?
students have experienced an improvement in their lives
50% of the graduates feel more prepared to start their own business.
10% started their own
of our graduates and their families.
business
Main Markets: United States | Mexico | Colombia
5 out of 7
Offices: Miami | Mexico City | Bogota
increased their income
+900k Followers !"#$%&'(!#$)&*(+,$&-.&(/-0121#1&(3$4.#41&05(6#-&(7878
Changing Lives in Challenging Times
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Changing Lives in Challenging Times
Students can build their learning journeys from 26 diďŹ&#x20AC;erent programs (and growing), organized across 5 schools
Programs are self-paced but designed to be completed within 90 days by studying 30-60 min per day. ()*+,$%
Personalized Onboarding
Pathway to Student Success
()*+,$-
Practical Evaluation
Practical Evaluation
Practical Evaluation
!"#$% BUSINESS & ENTREPRENEURSHIP
WELLNESS
Culinary Techniques
Event Organization
Introduction to Nutrition
International Cuisine
GASTRONOMY
Specialized Events Production
Nutrition and Health
Professional Baking
Food and Beverage Businesses Creation
Vegan and Vegetarian Nutrition
Baking and Pastry
Restaurant Management
Mexican Cuisine Grilling and Roasting
Meditation Emotional Intelligence and Positive Psychology
TRADESKILLS
BEAUTY & FASHION
Electrical Repair Training
Makeup/Cosmetic Training
A/C Repair Training
Interactive content increases student engagement during the learning experience
()*+,$.
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I, II, III
+*/0121
+*/0121
IV, V, VI
! Professionally produced videos and animations increase engagement and focus during the learning process
Physical and Digital Certification/ Diploma
VII, VIII, IX
Dressmaking Training
Solar Panel Installation
Personalized Onboarding
Practical Evaluations
! Interactive lessons, based on real life situations, enhance the learning experience
Certification/ Diploma
Introduction to Wind Energy
Live optional onboarding video calls, mostly attended by non tech-savvy students
Introduction to Smartphone Repair
Motorcycle Repair Training
Mandatory practical evaluations after every block of three courses
Digital certifications are issued via Accredible and in addition, physical copies are mailed to student
Wine Tasting
Changing Lives in Challenging Times
Changing Lives in Challenging Times
Mandatory and optional practical activities allow the student to apply what they have learned and demonstrate mastery.
On-demand access to experts via chat, phone, and email provides a ubiquitous, supported learning experience
! Students can choose from a variety of activities based on duration, complexity and budget
! Course specific Forums on the LMS empower students to connect in real time with their classmates and share, comment and consume content in a more social way
! Students can interact with their fellow classmates and Instructors
Changing Lives in Challenging Times
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Our goal at Aprende Institute is to become an accelerator for Latino Entrepreneurship and Empowerment.
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Changing Lives in Challenging Times
Changing Lives in Challenging Times Lifelong Learning Powered by Aprende Institute
Changing Lives in Challenging Times
Net Promoter Score from our Certification Graduates
And we are already making a diďŹ&#x20AC;erence From launching their own business to fostering their personal development, our students are succeeding. Aprende Institute graduates start their own pastry shops, boost their catering business, launch their beauty business and generate extra income by repairing smartphones or A/C units. LINK TO TESTIMONIALS
10% of our students were starting new businesses in the past year.
APRENDE.COM Changing Lives in Challenging Times
Yes, you can!
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Changing Lives in Challenging Times
! School and program-based Whatsapp and Facebook Groups enable students to connect based on similar learning interests and journeys
! Students are eligible to attend Live Lectures that cover the material in the Courses they are currently working on
! +90% of interactions are answered by an Instructor within 5 minutes
! Personalized and graded feedback is provided by Instructors
Changing Lives in Challenging Times
Optional Live Lectures allow students to cover the course content synchronously along with classmates
! Students interact with Instructors via the medium of their choice - WhatsApp, videoconferencing or email - to ask questions and receive personalized feedback
! Practical activities -optional within every Course and mandatory between blocks of three Courses - allow students to consolidate their learnings
Moderated Forums, WhatsApp and Facebook Groups facilitate and encourage peer learning
Changing Lives in Challenging Times
Changing Lives in Challenging Times
0
68% actively promote Aprende Institute
Bad
Good 30
-50
Very good
55 NPS
Very bad -100
70 100
Excellent
*NPS measurement taken at graduation
NPS is used to measure what percentage of our customers are Promoters, Passives or Detractors by asking the following question: On a scale from 1 to 10, how likely are you to recommend Aprende Institute to friends, family or colleagues? NPS = % of promoters - % of detractors.
Changing Lives in Challenging Times
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34
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