Together abril 2013

Page 1

8Yi`cÆAle`f )'(* E² (.

El handling se mueve

Nuevo aeropuerto de Quito Nos mudamos con la SAI

Conoce la Subdirección de Prevención Mª Teresa García Menéndez nos presenta sus principales funciones

Safety Indicadores de 2012


Sumario

Noticias Editorial

Centrados en los clientes

Nuevo aeropuerto de UIO

Subdirecciรณn de

Prevenciรณn Laboral

Seguridad

Operacional

El JB sigue creciendo

Labor Comercial

Algo que

Mi viaje: Lima

aprender

&EJUB 4 $PNFSDJBM EF "FSPQVFSUPT 6E EF .BSLFUJOH %JSFDUPS +PTn (wNF[ 1nSF[ +FGF EF 3FEBDDJwO 1BVMB -BGPSB 0SOPTB $PMBCPSBEPSFT 3BNJSP 1BSSFvP .ย 5FSFTB (BSDrB .FOnOEF[ 'FSNrO *[RVJFSEP "OBCFM (BSDrB (PO[gMF[ $SJTUwCBM 3BNrSF[ 'PUPHSBGrBT % $PNVOJDBDJwO 3FBMJ[B Z EJTUSJCVZF &EJDJPOFT 3FVOJEBT 4 " (SVQP ;FUB D 0SEVvB .BESJE *NQSFTP FO QBQFM '4$ SFTQFUVPTP DPO FM NFEJP BNCJFOUF MJCSF EF DMPSP Z DPO UJOUBT FDPMwHJDBT %FQwTJUP -FHBM .

2


Carta / Editorial

Editorial

:

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$PO FTUF FTQrSJUV PT QSFTFOUBNPT MB OVFWB FEJDJwO EF OVFTUSB SFWJTUB EF BFSPQVFSUPT FO MB RVF .BZUF (BSDrB .FOnOEF[ OPT QSFTFOUB MB 4VCEJSFDDJwO EF 1SFWFODJwO -BCPSBM ! " ! ! !

$POPDFNPT NgT EF DFSDB B OVFTUSP OVFWP TPDJP FO FM +# 'JOOBJS

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% ' & $ ! !

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7JTJUBNPT DPO MB 4VCEJSFDDJwO EF "FSPQVFSUPT *OUFSOBDJPOBMFT FM OVFWP BFSPQVFSUP .BSJTDBM 4VDSF SFQBTBNPT MPT JOEJDBEPSFT QSJODJQBMFT EF TFHVSJEBE PQFSBDJPOBM EFM BvP QBTBEP Z EBNPT VO QBTFP QPS MB DJVEBE EF -JNB &O MB TFDDJwO EF OPUJDJBT SFQBTBNPT MPT IFDIPT NgT SFMFWBOUFT EF MBT |MUJNBT TFNBOBT FOUSF FMMPT FM OPNCSBNJFOUP EFM OVFWP DPOTFKFSP EFMFHBEP -VJT (BMMFHP P FM OBDJNJFOUP EFM OVFWP QPSUBM EF GPSNBDJwO *# -FBSOJOH &TUF O|NFSP EF 5PHFUIFS FT FTQFDJBM ZB RVF FO nM QPESnJT DPNQSPCBS RVF OVFTUSP OFHPDJP DPOUJO|B FO NPWJNJFOUP Z RVF OVFTUSPT DMJFOUFT BQVFTUBO QPS OPTPUSPT Z B TV WF[ OPTPUSPT OPT WPMDBNPT DPO FMMPT cTUB FT Z EFCF TFS TJFNQSF OVFTUSB SB[wO EF TFS Z OVFTUSB QSJODJQBM NgYJNB PGSFDFS VO TFSWJDJP FYDFMFOUF Z DPNQFUJUJWP B OVFTUSPT DMJFOUFT B OVFTUSBT DPNQBvrBT &TUBNPT DPOWFODJEPT EF RVF MB DPNCJOBDJwO EF TFHVSJEBE DBMJEBE ยพ BCJMJEBE Z QSPEVDUJWJEBE OPT MMFWBSgO B DPOTFHVJS VO SFTVMUBEP TBUJTGBDUPSJP FO MPT ZB NVZ DFSDBOPT DPODVSTPT QBSB MB PCUFODJwO EF MJDFODJBT EF IBOEMJOH FO MPT BFSPQVFSUPT FTQBvPMFT 1PTU 4DSJQUVN DPO FGFDUP JONFEJBUP 1BVMB -BGPSB RVJFO IB JNQVMTBEP Z IFDIP DSFDFS FTUB SFWJTUB EFTEF TV QVCMJDBDJwO EFKB TVT BDUVBMFT GVODJPOFT QBSB JODPSQPSBSTF B PUSB gSFB EF MB $PNQBvrB /PT BMFHSB NVDIP RVF IBZB TJEP TFMFDDJPOBEB Z OPT TFOUJNPT NVZ PSHVMMPTPT QPS FMMP %FTFBNPT B 1BVMB UPEP FM nYJUP Z RVF TJHB DSFDJFOEP FO *CFSJB ยก&OIPSBCVFOB

Josรฉ Gรณmez Pรฉrez 4VCEJSFDUPS DPNFSDJBM

3


Noticias

>> Luis Gallego, nuevo consejero delegado de Iberia -VJT (BMMFHP BOUFSJPS DPOTFKFSP EFMFHBEP EF *CFSJB &YQSFTT FT EFTEF FM QBTBEP EF NBS[P FM OVFWP DPOTFKFSP EFMFHBEP EF *CFSJB Z NJFNCSP EF MPT DPOTFKPT EF BENJOJTUSBDJwO EF *CFSJB F *"( $PO NPUJWP EF TV OPNCSBNJFOUP (BMMFHP IB EJSJHJEP B UPEPT MPT FNQMFBEPT VOB DBSUB EF QSFTFOUBDJwO RVF QPS TV JOUFSnT PT JOWJUBNPT B MFFS 4F QVFEF BDDFEFS B TV DPOUFOJEP EFTEF *CQSwYJNB "DUVBMJEBE -P |MUJNP EF *CFSJB

>> Primer aniversario de Iberia Express *CFSJB &YQSFTT IB USBOTQPSUBEP B NJMMPOFT EF QBTBKFSPT FO TV QSJNFS BvP EF PQFSBDJPOFT Z IB DPOTFHVJEP TJUVBSTF FO FTUPT EPDF NFTFT DPNP DVBSUB BFSPMrOFB FO FM BFSPQVFSUP EF .BESJE #BSBKBT &M EF NBS[P EF MB ¾MJBM EF CBKP DPTUF EF *CFSJB DVNQMJw TV QSJNFS BvP EF BDUJWJEBE DPOTPMJEgOEPTF BEFNgT DPNP VOB EF MBT BFSPMrOFBT NgT QVOUVBMFT EF &VSPQB %FTEF TV MBO[BNJFOUP MB BFSPMrOFB IB PQFSBEP WVFMPT FO VO UPUBM EF SVUBT OVFWF EF FMMBT JOUFSOBDJPOBMFT Z FTQBvPMBT DPO VOB QVOUVBMJEBE NFEJB EFM

>> Cierran sin acuerdo las negociaciones para aumentar la productividad 5SBT DVNQMJSTF FM EF BCSJM FM QMB[P ¾KBEP QPS FM NFEJBEPS QBSB BMDBO[BS NFEJEBT EF QSPEVDUJWJEBE ¾OBMNFOUF TF IBO DFSSBEP

4

GPSNBMNFOUF MBT OFHPDJBDJPOFT TJO BDVFSEP %VSBOUF VO NFT MB $PNQBvrB IB OFHPDJBEP DPO MPT SFQSFTFOUBOUFT EF UJFSSB Z USJQVMBOUFT EF DBCJOB EF QBTBKFSPT 5$1 EJTUJOUBT NFEJEBT EF QSPEVDUJWJEBE OFDFTBSJBT QBSB SFOUBCJMJ[BS MB DPNQBvrB Z TVT OFHPDJPT RVF FM NFEJBEPS JODMVrB FO TV QSPQVFTUB QFSP QBTBEP FM QMB[P GPSNBM OP IB TJEP QPTJCMF MMFHBS B VO BDVFSEP 1PS MP UBOUP Z BOUF MB GBMUB EF BDVFSEP FT EF BQMJDBDJwO MB SFTPMVDJwO DPOUFNQMBEB QPS FM NFEJBEPS RVF TVQPOF VOB SFCBKB TBMBSJBM BEJDJPOBM EF DVBUSP QVOUPT QPSDFOUVBMFT QBSB UPEPT MPT FNQMFBEPT /P PCTUBOUF FM EF BCSJM MB $PNQBvrB IB QSPQVFTUP B MPT TJOEJDBUPT SFUPNBS MBT OFHPDJBDJPOFT EF QSPEVDUJWJEBE %F BMDBO[BSTF FM BDVFSEP MBT NFEJEBT FO UJFSSB Z 5$1 QVFEFO FONBSDBSTF EFOUSP EF VO BDVFSEP HMPCBM EF SFOPWBDJwO EF MPT DPOWFOJPT DPMFDUJWPT RVF WFODJFSPO FM QBTBEP EF EJDJFNCSF

>> Swisport firma un preacuerdo de compra de SAS Handling 4XJTTQPSU *OUFSOBUJPOBM -UE Z 4DBOEJOBWJBO

>> Qatar agradece a Madrid-Barajas su capacidad de reacción ante contingencias ²&O SFMBDJwO DPO FM JODJEFOUF EFM WVFMP EF BZFS FO FM RVF IVCP RVF EFTFNCBSDBS BM QBTBKFSP FOGFSNP Z TVT USFT BDPNQBvBOUFT BEFNgT EF MBT DVBUSP NBMFUBT RVF IBCrBO GBDUVSBEP RVJFSP RVF QPS GBWPS USBONJUgJT NJ BHSBEFDJNJFOUP B UPEPT MPT RVF JOUFSWJOJFSPO FO FM NJTNP SBNQB DPPSEJOBDJwO IPKBT QBTBKF FUD ZB RVF FO UPEP FM QSPDFTP TF UBSEw TPMBNFOUF NJOVUPT©³


"JSMJOF 4ZTUFNT 4"4 IBO ¾SNBEP VOB DBSUB EF JOUFODJwO DPO NJSBT B VO BDVFSEP QBSB USBOTGFSJS B 4XJTTQPSU MB QMFOB QSPQJFEBE EF MB DPNQBvrB EF BTJTUFODJB FO UJFSSB EF 4"4 FO %JOBNBSDB 4VFDJB Z /PSVFHB

>> Well done! American Airlines premia a Iberia en Chicago "NFSJDBO "JSMJOFT IB SFDPOPDJEP B DJODP EF OVFTUSPT BHFOUFT QPS IBCFS SFDJCJEP DBSUBT EF BHSBEFDJNJFOUP EF MPT QBTBKFSPT FO FM BvP "EFNgT QSFNJBSPO B UPEPT MPT NJFNCSPT EFM FRVJQP EF *CFSJB FO $IJDBHP QPS MPT FYDFMFOUFT SFTVMUBEPT EFM 4*.$" EFM |MUJNP TFNFTUSF EFM

>> Bienvenido a IB-Learning &O FM NBSDP EF MBT JOJDJBUJWBT EF DBNCJP RVF TF FTUgO MMFWBOEP B DBCP EFOUSP EFM 1SPZFDUP "WBO[B OBDF *# -FBSOJOH VO OVFWP QPSUBM EF GPSNBDJwO RVF *CFSJB QPOF B EJTQPTJDJwO EF UPEPT TVT USBCBKBEPSFT %FTEF FM EF BCSJM Z DPO FM PCKFUJWP EF PGSFDFS VOB GPSNBDJwO FO BCJFSUP NgT BNQMJB RVF DPOUSJCVZB Z GBDJMJUF FM EFTBSSPMMP EF UPEPT MPT QSPGFTJPOBMFT EF *CFSJB FTUgO B EJTQPTJDJwO EF MPT VTVBSJPT USFT OVFWPT DVSTPT EF MJCSF NBUSJDVMBDJwO FO "VMB "CJFSUB N ²%PNJOBS Z PCUFOFS FM NgYJNP SFOEJNJFOUP FO MB DPNVOJDBDJwO FO FOUPSOPT WJSUVBMFT³ N ² QBMBODBT FTFODJBMFT QBSB DSFBS VOB DPMBCPSBDJwO HBOBEPSB³ N ²(FOFSBS FM nYJUP EFM DBNCJP³ NVFTUSB MPT QSJODJQBMFT QBTPT B MB IPSB EF BGSPOUBS FM DBNCJP Z WFODFS UPEBT MBT SFTJTUFODJBT

>>LATAM elige oneworld &M (SVQP -"5". "SMJOFT VOP EF MPT IPMEJOHT BFSPOgVUJDPT NgT JNQPSUBOUFT EFM NVOEP BOVODJw FM QBTBEP NBS[P FO )POH ,POH RVF IB FMFHJEP B POFXPSME DPNP MB BMJBO[B HMPCBM QBSB MBT BFSPMrOFBT RVF MP JOUFHSBO 5". EFKBSg 4UBS "MMJBODF FO FM TFHVOEP USJNFTUSF EF F JOHSFTBSg FO POFXPSME VOJnOEPTF B -"/ "JSMJOFT Z B PUSPT NJFNCSPT NgT

>>Una asistencia colosal &M BFSPQVFSUP EF "MJDBOUF IB SFBMJ[BEP EVSBOUF MPT NFTFT EF NBS[P Z BCSJM VOBT BTJTUFODJBT EF HSBOEFT EJNFOTJPOFT 4F USBUB EF MB QSFTUBDJwO EF TFSWJDJPT EF IBOEMJOH EF QBTBKF Z SBNQB B MPT BWJPOFT # EF MB DPNQBvrB 0SJFOU 5IBJ -B BFSPMrOFB IB QSPHSBNBEP DVBUSP QBSBEBT UnDOJDBT FO FM BFSPQVFSUP EF "-$ FO TVT SVUBT EFTEF FM BFSPQVFSUP *OUFSOBDJPOBM EF 4SJ -BOLB IBTUB FM BFSPQVFSUP *OUFSOBDJPOBM EF 1VFSUP 1SrODJQF FO )BJUr Z FM BFSPQVFSUP *OUFSOBDJPOBM EF MB 6OJwO FO 3FQ|CMJDB %PNJOJDBOB

5


Centrados en los clientes

'PUPT UPNBEBT EVSBOUF MB KPSOBEB DFMFCSBEB FO #*0

“Trabajando codo con codo con nuestros clientes”

-

B DPNQBvrB -VGUIBOTB VOP EF OVFTUSPT QSJODJQBMFT DMJFOUFT DFMFCSw FO FM QSJNFS USJNFTUSF EFM BvP VOB KPSOBEB EF USBCBKP DPO FM FRVJQP EF #JMCBP SFTQPOTBCMF EF TV PQFSBDJwO *CFSJB KVOUP DPO FM QFSTPOBM EF 4FSWJTBJS IB QBSUJDJQBEP FO FTUF UBMMFS QSPHSBNBEP QBSB BOBMJ[BS Z NFKPSBS MPT QSPDFTPT EF IBOEMJOH %JSJHJEPT QPS 5JMNBO 3FJOTIBHFO -) 1SPDFTT 2VBMJUZ .BOBHFS GPS 4QBJO BOE 1PSUVHBM TF SFQBTBSPO Z SFWJTBSPO MPT EJGFSFOUFT QSPDFEJNJFOUPT FTUBCMFDJEPT FOUSF FMMPT MPT EF BTJHOBDJwO EF NPTUSBEPSFT GBDUVSBDJwO EF QBTBKFSPT Z FNCBSRVF &TUB OVFWB GPSNB EF USBCBKP ²DPEP DPO DPEP³ DPO MBT DPNQBvrBT OPT QFSNJUF BDFSDBSOPT B OVFTUSPT DMJFOUFT EF VOB GPSNB EJSFDUB PGSFDJnOEPMFT MB QPTJCJMJEBE EF FYQMJDBS EF QSJNFSB NBOP TVT OFDFTJEBEFT Z SFRVFSJNJFOUPT B RVJFOFT BM ¾OBM WBO B TFS TVT PKPT Z NBOPT FO FM BFSPQVFSUP &O FTUF DBTP FM FRVJQP EF *CFSJB "JSQPSU 4FSWJDFT FO #JMCBP &O FM BvP *#"4 BUFOEJw NgT EF WVFMPT EF -) FO #*0

6


Escalas Internacionales

%FTQFEJEB BM BWJwO EF *CFSJB

;POB EF GBDUVSBDJwO EF *#

4BMB 7*1

5SJQVMBDJwO EFM BWJwO KVOUP DPO FM KFGF EF FTDBMB EF 6*0 "OEFSTPO -FwO Z 3BNJSP 1BSSFvP EF MB 4"*

Estrenamos aeropuerto en Quito 103 3".*30 1"33&d0 %(1 %" 4 "&3016&3504 */5&3/"$*0/"-&4

%

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7


Presentaciรณn

La Subdirecciรณn de Prevenciรณn Laboral 103 .ย 5&3&4" ("3$ร " .&/c/%&; 46#%*3&$503" %& 13&7&/$*ร / -"#03"-

ยฒ

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8


B USBWnT EFM $FOUSP .nEJDP "FSPOgVUJDP 4FSWJDJP FO 1SPQJP BVORVF DPO BQPZP EF MB 41'.

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M 3FQSFTFOUBDJwO JOTUJUVDJPOBM JOTQFDDJwO EF 5SBCBKP wSHBOPT DPNQFUFOUFT EF MBT $PNVOJEBEFT "VUwOPNBT QBSUJDJQBDJwO FO DPNJTJPOFT DPO FM *OTUJUVUP OBDJPOBM EF 4FHVSJEBE F )JHJFOF FO FM 5SBCBKP Z QSFTFODJB FO $PNJUnT EF /PSNBMJ[BDJwO 4FSWJDJP .nEJDP EF MB $PNQBvrB &TUg GPSNBEP QPS QFSTPOBM QSPQJP EF MB $PNQBvrB 5JFOF TVT JOTUBMBDJPOFT FO "OUJHVB ;POB *OEVTUSJBM QSJNFSB QMBOUB EFM

FEJ¾DJP Z QSFTUB WBSJPT TFSWJDJPT M "VUPBTFHVSP EFM QFSTPOBM EF WVFMP $POTUJUVZFO MB NVUVB EF "DDJEFOUFT -BCPSBMFT EFM QFSTPOBM EF 7VFMP Z HFTUJPOBO TV BTJTUFODJB MBT IPSBT EFM ErB UPEPT MPT ErBT EFM BvP Z FO DVBMRVJFS QBSUF EFM NVOEP 4F DPTUFB DPO MBT DVPUBT FTUBCMFDJEBT MFHBMNFOUF RVF MB FNQSFTB EFCF QBHBS B MB NVUVB RVF FMJKB QBSB BUFOEFS B TVT FNQMFBEPT FO DBTP EF BDDJEFOUF MBCPSBM M $FOUSP NnEJDP BFSPOB|UJDP &M 4FSWJDJP .nEJDP FTUg BDSFEJUBEP QPS FM .JOJTUFSJP EF 'PNFOUP QBSB GVODJPOBS DPNP $FOUSP .nEJDP "FSPOgVUJDP FT EFDJS QBSB FNJUJS MPT DFSUJ¾DBEPT NnEJDPT OFDFTBSJPT QBSB MB USBNJUBDJwO SFOPWBDJwO EF MBT MJDFODJBT EFM QFSTPOBM EF WVFMP "DUVBMNFOUF MB $PNQBvrB QBHB QPS $POWFOJP FTPT DFSUJ¾DBEPT NnEJDPT BM QFSTPOBM EF WVFMP Z FM IBDFSMPT DPO NFEJPT QSPQJPT TVQPOF FO FTUPT NPNFOUPT VO BIPSSP QBSB *#&3*" 1PS -FZ UBNCJnO DVCSF MB .FEJDJOB EFM 5SBCBKP EF FTUPT USBCBKBEPSFT EF WVFMP Z DPNP UBM UBNCJnO WJHJMB TVT QPTJCMFT SJFTHPT QBSB MB TBMVE BMFSUBT EF NFEJDJOB USPQJDBM FYQPTJDJwO B SBEJBDJPOFT JPOJ[BOUFT BOgMJTJT EF TV DPNJEB B CPSEP FUD©

M 4FSWJDJP NnEJDP EF $PNQBvrB .|MUJQMFT BTFTPSBNJFOUPT NnEJDPT B SFMBDJPOFT MBCPSBMFT BTFTPSrB KVSrEJDB JODMVTP QFSJUBKFT FO KVJDJPT GPOEP TPMJEBSJP BZVEB B USBCBKBEPSFT EF UJFSSB EF CBKB NnEJDB FUD© "QPZP B MB (FTUJwO EF MB 4VCEJSFDDJwO &O MBT HFTUJPOFT OFDFTBSJBT DPO MB .VUVB EF "DDJEFOUFT EFM QFSTPOBM EF 5JFSSB .VUVB 'SBUFSOJEBE FO BQPZP TPDJBM B EJGFSFOUFT DPMFDUJWPT BQPZP FO MPT USBUBNJFOUPT EF EFTJOUPYJDBDJwO EFTIBCJUVBDJwO BMDPIPMJTNP Z ESPHBT EF BCVTP DPMBCPSBDJwO FO MB SFTPMVDJwO EF JODBQBDJEBEFT BDDJEFOUFT GBMMFDJNJFOUPT KVCJMBDJPOFT HFTUJwO EF MPT GPOEPT TPMJEBSJPT EF UJFSSB Z WVFMP 4F IBDF DPO QFSTPOBM QSPQJP EF QMBOUJMMB EF *#&3*" VCJDBEP FO MB QMBOUB CBKB EFM FEJ¾DJP ²$BTBCMBODB³ EF "OUJHVB ;POB *OEVTUSJBM

9


Comercial

Cuidando nuestra cartera de clientes

&

M gSFB DPNFSDJBM EF BFSPQVFSUPT FTUg IBDJFOEP VO HSBO FTGVFS[P QPS NBOUFOFS FO DBSUFSB BM NBZPS O|NFSP QPTJCMF EF DMJFOUFT QBSB BTFHVSBSTF MB NBZPS BDUJWJEBE FO MPT BFSPQVFSUPT EPOEF *CFSJB WB DPODVSSJS B MBT OVFWBT MJDFODJBT EF IBOEMJOH B UFSDFSPT RVF "&/" WB B DPOWPDBS NVZ QSPOUP &M FRVJQP DPNFSDJBM Z MPT HFTUPSFT EF DBMJEBE EF MPT BFSPQVFSUPT FTUgO IBDJFOEP FTQFDJBM nOGBTJT FO BUFOEFS MBT OFDFTJEBEFT Z DVNQMJS MPT SFRVJTJUPT RVF MPT DMJFOUFT FYJHFO 4F FTUgO NBOUFOJFOEP SFVOJPOFT DPO MPT SFQSFTFOUBOUFT EF MBT DVFOUBT NgT JNQPSUBOUFT TF FTUgO SFBMJ[BOEP MBT FODVFTUBT EF DBMJEBE BOVBMFT QBSB DPOPDFS EF QSJNFSB NBOP TV PQJOJwO &O EF¾OJUJWB VO FTGVFS[P DPOKVOUP QBSB MPHSBS RVF B QFTBS EF MBT DJSDVOTUBODJBT EF MBT |MUJNBT TFNBOBT *#"4 TJHB TJFOEP FM BHFOUF QSFGFSJEP EF TVT DMJFOUFT %F IFDIP

10

SFDJFOUFNFOUF TF IB DPOTFHVJEP BNQMJBS FM DPOUSBUP DPO WBSJPT DMJFOUFT -B BFSPMrOFB OPSVFHB /PSXFHJBO B RVJFO TF BUJFOEF ZB FO TFJT BFSPQVFSUPT FTQBvPMFT Z B QBSUJS EF KVOJP TF MF QSFTUBSg TFSWJDJPT EF SBNQB Z QBTBKFSPT FO #JMCBP -B DPNQBvrB 5VSLJTI "JSMJOFT RVF TF JODPSQPSB B MB DBSUFSB EF DMJFOUFT EF *#"4 FO FM BFSPQVFSUP EF 4BOUJBHP EF $PNQPTUFMB B QBSUJS EFM QSwYJNP EF NBZP DPO VOB OVFWB PQFSBDJwO RVF DPOFDUBSg &TUBNCVM Z 4BOUJBHP DPO VOB GSFDVFODJB QSPHSBNBEB EF WVFMPT B MB TFNBOB 5BNCJnO TF IBO JODPSQPSBEP DMJFOUFT OVFWPT DPNP .FMJMMB "JSMJOFT " QBSUJS EFM QSwYJNP EF BCSJM *#"4 QSPQPSDJPOBSg MPT TFSWJDJPT EF QBTBKF Z SBNQB B MPT BWJPOFT "53 RVF VOJSgO MB DJVEBE EF .FMJMMB DPO .gMBHB DPO VOB GSFDVFODJB EF VO WVFMP EJBSJP


Safety

Indicadores de Seguridad Operacional 103 '&3.Ê/ *;26*&3%0 %(1 %" 4"/ 6 (&45*0/ 01&3"5*7"

1

BSB MMFWBS B DBCP VOB JNQMBOUBDJwO QBVMBUJOB EF MB 1PMrUJDB EF 4FHVSJEBE 0QFSBDJPOBM FM TJTUFNB DVFOUB DPO PCKFUJWPT DVBOUJUBUJWPT Z DVBMJUBUJWPT &TUPT PCKFUJWPT TPO BMDBO[BCMFT Z TV SFTVMUBEP GgDJMNFOUF WFSJ¾ DBCMF -PT PCKFUJWPT EF TFHVSJEBE TPO BQSPCBEPT BOVBMNFOUF QPS

FM 3FTQPOTBCMF EF 4FHVSJEBE FO FM $PNJUn EF 4FHVSJEBE EF MB $PNQBvrB B QSPQVFTUB EFM 4BGFUZ .BOBHFS $VBOEP MBT EFTWJBDJPOFT EFM PCKFUJWP MP SFRVJFSFO TF EFTBSSPMMB VO 1MBO EF "DDJwO QBSB BMDBO[BS MPT OJWFMFT TFvBMBEPT -PT PCKFUJWPT NBSDBEPT SFRVJFSFO VO TFHVJNJFOUP NBSDBOEP

VOB TFSJF EF IJUPT JOUFSNFEJPT WFSJ¾ DBCMFT RVF GBDJMJUFO FM DPOUSPM Z MB QMBOJ¾ DBDJwO DPO FM ¾ O EF BMDBO[BS FM PCKFUJWP FO FM UJFNQP QSFWJTUP $VBOEP TF PCTFSWFO EFTWJBDJPOFT FO FM DVNQMJNJFOUP EF FTUPT IJUPT TF EFCF SFWJTBS TV QMBOJ¾ DBDJwO Z TF BEPQUBSgO MBT NFEJEBT FTQFDJBMFT OFDFTBSJBT QBSB BMDBO[BS EJDIPT PCKFUJWPT

Daños en tierra por 1000 aviones atendidos 3,00 2,50 2,00 1,50 1,00 0,50 0,00 ENE

FEB MAR ABR MAY JUN JUL AGO SEP OCT NOV 2011

OBJETIVO 2012

DIC TOTAL AÑO

2012

Promedio diario de aviones de Iberia inmovilizados por golpes 1,20 1,00 0,80 0,60 0,40 0,20

Resultado de estos objetivos del año

0,00 ENE

FEB MAR ABR MAY JUN JUL AGO SEP OCT NOV 2011

OBJETIVO 2012

DIC TOTAL AÑO

2012

Notificaciones de sucesos en estiba. Media mensual 7,00 6,00 5,00 4,00 3,00 2,00 1,00 0,00 ENE

FEB MAR ABR MAY JUN JUL AGO SEP OCT NOV OBJETIVO 2012

DIC TOTAL AÑO

2012

11


Seguimos creciendo

Finnair se suma al acuerdo JB

-

B DPNQBvrB EF CBOEFSB EF 'JOMBOEJB BOVODJw FO MB SFVOJwO EF POFXPSME NBOUFOJEB FO )POH ,POH FM QBTBEP NFT EF NBS[P TV JOUFODJwO EF VOJSTF BM "DVFSEP EF /FHPDJP $POKVOUP +# FTUBCMFDJEP FO PDUVCSF EF QPS *CFSJB #SJUJTI "JSXBZT Z "NFSJDBO "JSMJOFT " ¾OBMFT EF FTUF BvP 'JOOBJS TF DPOWFSUJSg P¾DJBMNFOUF FO MB DVBSUB BFSPMrOFB RVF TF VOF BM +# QSPQPSDJPOBOEP NBZPSFT PQDJPOFT EF WVFMP Z NFKPSFT DPOFYJPOFT B MPT DMJFOUFT FVSPQFPT Z OPSUFBNFSJDBOPT FO MBT SVUBT EFM "UMgOUJDP /PSUF &O EPT BvPT IBO TJEP ZB NJMMPOFT EF DMJFOUFT MPT RVF IBO WPMBEP FO FTUBT SVUBT DPO MBT USFT DPNQBvrBT $PNP QBSUF EF FTUF BDVFSEP 'JOOBJS BvBEJSg TV DwEJHP ": FO WVFMPT EF *# #" Z "" FOUSF /PSUFBNnSJDB Z &VSPQB 6& /PSVFHB Z 4VJ[B cTUBT QPS TV QBSUF BvBEJSgO TVT DwEJHPT BM WVFMP EJBSJP RVF 'JOOBJS UJFOF FOUSF /VFWB :PSL Z )FMTJOLJ Z B MPT WVFMPT EPNnTUJDPT Z FVSPQFPT &O UPUBM PGSFDFSgO NgT EF WVFMPT EJBSJPT EFTEF BFSPQVFSUPT QSJODJQBMFT TJUVBEPT B BNCPT MBEPT EFM PDnBOP "UMgOUJDP %F GPSNB RVF

12

MPT DMJFOUFT UFOESgO BDDFTP B EFTUJOPT FO /PSUFBNnSJDB Z FO &VSPQB  2VJnO FT OVFTUSP QSwYJNP TPDJP 'JOOBJS FT MB DPNQBvrB EF CBOEFSB ¾OMBOEFTB Z VOB EF MBT NgT BOUJHVBT $SFBEB FO TV DFOUSP EF DPOFYJPOFT QSJODJQBM FTUg TJUVBEP FO FM "FSPQVFSUP EF )FMTJOLJ 7BOUBB $VBOEP TV JOUFHSBDJwO FO FM +# TFB FGFDUJWB FTUF BFSPQVFSUP QBTBSg B TFS IVC P¾DJBM EF MB +# Z 'JOOBJS JODSFNFOUBSg FO MPT EFTUJOPT FO &VSPQB QBSB MPT DMJFOUFT EF FTUF OFHPDJP &O FTUF TFOUJEP FM HSVQP EF USBCBKP EF BFSPQVFSUPT EFM +# FTUg USBCBKBOEP FO MB JODPSQPSBDJwO EF MB BFSPMrOFB Z TV BFSPQVFSUP QSJODJQBM B MPT POFXPSME (MPCBM 4VQQPSU $FOUSFT P(4$ 5BOUP *CFSJB DPNP #SJUJTI "JSXBZT Z "NFSJDBO "JSMJOFT MMFWBO NVDIP DBNJOP BWBO[BEP IBTUB BIPSB QPS MP RVF DPEP DPO DPEP DPO MPT SFTQPOTBCMF EF 'JOOBJS FTUgO SFWJTBOEP MBT JOJDJBUJWBT JNQMFNFOUBEBT Z MPT QSPDFEJNJFOUPT EF NFKPSB RVF IBZ RVF MMFWBS B DBCP EF DBSB B RVF MB JOUFHSBDJwO EF MB BFSPMrOFB ¾OMBOEFTB TFB MP NgT GgDJM QPTJCMF %F FTUB GPSNB MPT DMJFOUFT EF MBT DPNQBvrBT RVF JOUFHSBSgO FM OVFWP +# QPESgO TFHVJS CFOF¾DJgOEPTF EF NVDIBT WFOUBKBT FO TV WJBKF FTQFDJBMNFOUF EF MPT TJFUF DFOUSPT RVF EJTQPOFO EFM TFSWJDJP POFXPSME (MPCBM 4VQQPSU QBSB TJNQMJ¾DBS MBT DPOFYJPOFT


El lado más humano

Algo que aprender 103 "/"#&- ("3$Ê" (0/;Ç-&; %(1 %" 4$& 6 $0/530- &$0/Î.*$0 %&-&("$*0/&4 /"$*0/"-&4

"

NJT NBOPT IB MMFHBEP VO NFOTBKF QPDP IBCJUVBM OP TwMP QPS TV DPOUFOJEP TJOP QPSRVF BEFNgT FT FOUSF DPNQBvFSPT MP RVF MP IBDF FOWJEJBCMF -FFSMP NF IB MMFOBEP EF PSHVMMP &T QSFDJPTP Z NF BQFUFDrB DPNQBSUJSMP QPS MB MFDDJwO RVF OPT EB : DVgM QPESrB TFS MB NFKPS NBOFSB OVFTUSB SFWJTUB $PNQSFOEFE QPS GBWPS RVF QPS EJTDSFDJwO Z SFTQFUP B MPT QSPUBHPOJTUBT WPZ B NBOUFOFS FM BOPOJNBUP EF BNCPT 0KBMg FOWJgSBNPT Z SFDJCJnSBNPT NgT NFOTBKFT EF nTUPT FTP RVFSSrB EFDJS RVF FM NVOEP WB NFKPS

%F 1BSB 'FDIB "TVOUP ¡&SFT NVZ CVFOP EF DBMJEBE Z EF CPOEBE Z MP DPNFOUBNPT NVDIP .F HVTUB DwNP USBCBKBT DwNP FTDSJCFT DwNP BZVEBT DwNP UF JNQMJDBT© FUD /P WPZ B FTQFSBS B RVF UF NVFSBT QBSB IBCMBS CJFO EF UJ $BEB WF[ RVF MFP UVT DPSSFPT NF TPSQSFOEP /P QPS UJ RVF ZB Tn DwNP FTDSJCFT TJ OP QPS MB DBOUJEBE EF DPSSFPT RVF TBMFO EF *CFSJB Z WPZ FO DPQJB Z OP UJFOFO OJ EF MFKPT FTF FTUJMP© 5| QVFEFT OP OPUBSMP QVFT FTUgT BDPTUVNCSBEP B UVT QSPQJPT DPSSFPT QFSP UF BTFHVSP RVF EFTEF GVFSB EFTUBDBO NVDIrTJNP NgT B|O WJOJFOEP EF VO EFQBSUBNFOUP RVF QBSFDF JNQMJDBS BMHP EF GSJBMEBE Z QPESrB TFS BMHP NgT NFDgOJDP 5VT DPSSFPT TPO TJFNQSF DgMJEPT QSPBDUJWPT IVNJMEFT DPMBCPSBEPSFT IVNBOPT© .F FODBOUB : NF FODBOUBSrB QPEFS DMPOBSUF Z UFOFS NVDIPT NVDIPT NVDIPT SFQBSUJEPT QPS UPEB *CFSJB .F QJFOTP NVDIP MP RVF FTDSJCP Z DwNP MP QPOHP Z FTUPZ TFHVSP EF RVF B UJ UBNCJnO UF MMFWB UV UJFNQP IBDFSMP UBO CJFO 4FSrB GgDJM QPOFS VO NFOTBKF UFMFHSg¾ DP Z B PUSB DPTB "Tr RVF FM UPRVF FTQFDJBM MP QPOFT EF UV QBSUF PDVQgOEPUF NgT FTGVFS[P Z UJFNQP /P NF IF WVFMUP MPDP FT RVF OVODB FODVFOUSP FM NPNFOUP EF EFDrSUFMP Z TJ FTQFSP B FTF NPNFOUP TFSg QPS DVBMRVJFS ESBNB RVF FT DVBOEP TF IBDF CBMBODF

: QBSB FMMPT ©©(3"$*"4 QPS TFS DPNP TPO Z EJTDVMQBT QPS MB JOUSPNJTJwO :P UBNCJnO PT RVJFSP NVDIP B MPT EPT

13


Mi viaje

http://megustavolar.iberia.com/

Con mรกs de 361.322 visitas en 2012, el blog de Iberia para adictos a los viajes, โ Me

gusta volarโ , se ha convertido en un referente para

aquellos viajeros que buscan informaciรณn actualizada y diferente sobre sus prรณximos destinos, ademรกs de tratar otros muchos temas de interรฉs. Aquรญ os presentamos una muestra de lo mucho que podรฉis encontrar.

El barrio โ belle รฉpoqueโ de Lima 1045 %& $3*45ร #"- 3".ร 3&; $0-"#03"%03 )"#*56"- %&- #-0(

&

M 0DnBOP 1BDrยพ DP SVHF QMBUFBEP B[VM CSBWP NJFOUSBT VOB QBSFKB TF CFTB &T FM EFQPSUF QSFGFSJEP CFTBSTF GSFOUF BM NBS EF NVDIrTJNPT MJNFvPT MPT ยพ OFT EF TFNBOB &T FOUPODFT DVBOEP MPT CPVMFWBSFT QMB[BT Z CBSFT EF #BSSBODP FM CBSSJP CPIFNJP Z EF NPEB SFHJTUSB NgT BHJUBDJwO $VBOEP VOP MP WJTJUB QPS QSJNFSB WF[ DSFF OP FTUBS FO -JNB MB NBZPS QBSUF EF TVT FEJยพ DJPT QSPDFEFO EFM UJFNQP FO RVF MB BMUB TPDJFEBE EF MB DJVEBE DPOTUSVrB NBOTJPOFT EF WFSBOFP BM NgT QVSP FTUJMP FVSPQFP )PZ FM CBSSJP FTUg QMBHBEP EF BSUJTUBT FTDSJUPSFT Z HFOUF KPWFO NVZ QFOEJFOUF EF MBT |MUJNBT UFOEFODJBT /P TF QJFSEB OJOH|O EFUBMMF )BHB MB QSVFCB EF DSV[BS FM QVFOUF EF MPT 4VTQJSPT TJO SFTQJSBS %JDFO RVF TF MF DVNQMJSg TV EFTFP 1BTFF QPS MB QMB[VFMB 7JMMBSSFBM Z EJSrKBTF B MB #BKBEB EF MPT #BvPT KBMPOBEB QPS HSBOEFT SBODIPT Z FYVCFSBOUF WFHFUBDJwO )BZ NgT QBSRVFT %"504 ร 5*-&4 DPNP FM NVOJDJQBM DPO QBMNFSBT Z MB GBNPTB FTDVMUVSB EF MB 7FOVT N -JNB UJFOF NgT EF NJMMPOFT DPOPDJEB DPNP -B %POBJEB Z FM EF EF IBCJUBOUFT N &M DMJNB FT TVCUSPQJDBM DPO $IBCVDB (SBOEB %F SFQFOUF TVSHF BVTFODJB EF MMVWJBT Z VOB BMUrTJNB MB SPKrTJNB JHMFTJB EF MB &SNJUB EFM IVNFEBE /J FYDFTJWP DBMPS USPQJDBM FO WFSBOP EF EJDJFNCSF TJHMP 97** $VFOUB VOB MFZFOEB RVF B BCSJM OJ GSrPT FYUSFNPT FO MPT QFTDBEPSFT MB FSJHJFSPO QBSB JOWJFSOP EF KVOJP B TFQUJFNCSF N -B NPOFEB FT FM /VFWP 4PM BHSBEFDFS B %JPT RVF MFT TBMWBSB EF VOB USBWFTrB &OUSF DBNJOBUB Z DBNJOBUB QBSF FO MBT OVNFSPTBT DBGFUFSrBT B UPNBS VOB *ODB ,PMB BVUnOUJDP SFGSFTDP OBDJPOBM Z WJTJUBS HBMFSrBT EF BSUF DPNP MB EF -VDrB EF -B 1VFOUF Z MB EF 8V &EJDJPOFT -PT KwWFOFT NgT NPEFSOPT IVTNFBO QPS MBT UJFOEBT EF NPEB DPNP %nEBMP RVF UBNCJnO JODMVZF VOB DBGFUFSrB Z FM $FOUSP $PMJDI NFDB EFM EJTFvP Z FM BSUF FO #BSSBODP "RVr MBT OVFWBT UFOEFODJBT QBTBO QPS MP RVF FO &VSPQB TF DPOTJEFSB WJOUBHF QFSP DPO VO UPRVF JODB Z BSUFTBOBM -BT GBDIBEBT IJTUPSJDJTUBT Z DPMPSJEBT OP TF BDBCBO OVODB DPNP UBNQPDP MP IBDFO MPT NBMFDPOFT Z NJSBEPSFT

14

%FTDBOTF MB WJTUB FO BMHVOBT EF MBT QMBZBT #BSSBORVJUP -PT :VZPT -B $BTDBEB -PT 1BWPT QFSGFDUBT QBSB QSBDUJDBS TVSG " NFEJEB RVF FM TPM WB DBZFOEP Z FM DJFMP TF WVFMWF SPKP MPT CFTPT TF WBO NVMUJQMJDBOEP "OUFT EF RVF PDVSSB WJTJUF FM NVTFP 1FESP EF 0TNB DPO QJF[BT EF BSUF QFSVBOP EF FOUSF MPT TJHMPT 97* Z 9*9 Z FM .VTFP EF MB &MFDUSJDJEBE FO FM RVF MPT OJvPT EJTGSVUBSgO BM BQSFOEFS MPT IJUPT EF MB MV[ MBT NgRVJOBT Z MB JOHFOJFSrB IJESPFMnDUSJDB FO 1FS| $VBOEP MBT GBSPMBT TF FODJFOEFO FT IPSB EF JS B DFOBS B BMHVOP EF MPT NVDIPT SFTUBVSBOUFT EF #BSSBODP DPNP -B &SNJUB VOB DFWJDIFSrB P $IJGBDIVOH :JPOH BVUnOUJDB GVTJwO DIJOP QFSVBOB "MHP NVZ BVUnOUJDP FT BDVEJS B VOB QFvB DSJPMMB PQDJPOFT %FM $BSBKP %F 3PNQF Z 3BKB 1PHHJยฉ FTUBCMFDJNJFOUPT FODBSHBEPT EF EJGVOEJS MB N|TJDB CBJMFT Z HBTUSPOPNrB QFSVBOBT %FTQVnT IBCSg RVF QBTBSTF QPS FM #PVMFWBSE 4gODIF[ $BSSJwO SFQMFUP EF QVCT Z HFOUF DPO HBOBT EF EJWFSUJSTF 5BNCJnO QVFEF PQUBS QPS VOP EF MPT QVCT EF NPEB "ZBIVBTDB VOB HSBO DBTPOB DPO EFDPSBDJwO FODBOUBEPSBNFOUF LJUTDI (FOUF HVBQB Z NVDIP QJTDP TPVS .gT EF VOP TFHVSP RVF BDBCB QSBDUJDBOEP FM EFQPSUF GBWPSJUP EF #BSSBODP GSFOUF BM NBS


Ofertas Viajes

Benefíciate de las mejores ofertas para empleados de Iberia publicadas en el nuevo portal de IBPróxima Solo tienes que echar un vistazo en: IBPróxima/Área Personal/En primera persona/ miBillete.free/Ofertas IBPróxima/ Después del trabajo/ Tablón de anuncios

$BTFS 4BMVE

7BMMF EF #FOBTRVF

&TUgT DPOUFOUP DPO UV 4FHVSP EF 4BMVE $VFOUB DPO $"4&3 Z EFTDVCSF MP RVF OPT IBDF |OJDPT #VFO QSFDJP BTPDJBEP B MB NFKPS DPCFSUVSB EFTEF `

$POPDF MB NPOUBvB FO FM 7BMMF EF #FOBTRVF BDPNQBvBEP QPS QSPGFTJPOBMFT Z EJTGSVUBOEP EF VO USBUP QFSTPOBMJ[BEP : FO *OWJFSOP 1SJNBWFSB UBNCJnO DVSTPT EF FTRVr EF '0/%0 Z SVUBT DPO FTRVrT EF 53"7&4Ê"

$POUBDUP QHVFSSFSP !DBTFS FT

$VSTP JOUFOTJWP EF JOHMnT FO #PTUPO && 66 FO KVMJP BvPT

&TDVFMB EF WFSBOP QBSB KwWFOFT EF B BvPT DPO SFTJEFODJB FO GBNJMJBT FO MB MPDBMJEBE EF /FXCSJEHF 1SPHSBNB EF EPT TFNBOBT DPO IPSBT TFNBOBMFT EF DMBTFT DPO QSPGFTPSFT OBUJWPT Z BDUJWJEBEFT QPS MBT UBSEFT 1SPHSBNB FYDMVTJWP Z HSVQPT NVZ SFEVDJEPT 1SFDJP QBSB EPT TFNBOBT FVSPT 4PMJDJUBS JOGPSNBDJwO FO KJIFSNJSB!JCFSJB FT

1BSB NgT JOGP WJTJUB OVFTUSB XFC XXX NBTQJSJOFP DPN $IFNBSZ $BSSFSB 1POT FTDVFMB!NBTQJSJOFP DPN

)PUFM 5SZQ .BESJE $IBNCFSr 0GFSUB FTQFDJBM QBSB SFTFSWBT IFDIBT BOUFT EFM Z DPO FTUBODJBT IBTUB FM "MPKBNJFOUP Z EFTBZVOP IBCJUBDJwO 1SFNJVN BUFODJPOFT FTQFDJBMFT Z LJU EF JOGPSNBDJwO EF MB DJVEBE DPO TBMJEB B MBT QPS UBO TPMP FVSPT *7" JODMVJEP *OGPSNBDJwO Z SFTFSWBT FO FM UFMnGPOP


HOTELES EN MADRID Y SEVILLA

DISFRUTA DE TODO EL COLOR DE LA PRIMAVERA EN MADRID Y SEVILLA

Ahora en NH Hoteles

50% de descuento por ser empleado de Iberia EN LOS SIGUIENTES HOTELES NH Y HESPERIA MADRID

NH Alcalá NH Alberto Aguilera NH Argüelles NH Hesperia Emperatriz NH Ribera del Manzanares NH Eurobuilding NH La Habana NH Bretón

SEVILLA

NH Central Convenciones NH Plaza de Armas NH Viapol Hesperia Sevilla OFERTA SUJETA A DISPONIBILIDAD. VÁLIDA DESDE EL 15 DE ABRIL AL 30 DE JUNIO DE 2013.

Reserva ya indicando la referencia : Empleado de Iberia Tel. 902 115 116 www.nh-hoteles.es


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