Together abril 2013

8Yi`cÆAle`f )'(* E² (.

El handling se mueve

Nuevo aeropuerto de Quito Nos mudamos con la SAI

Conoce la Subdirección de Prevención Mª Teresa García Menéndez nos presenta sus principales funciones

Safety Indicadores de 2012

Sumario

Noticias Editorial

Centrados en los clientes

Nuevo aeropuerto de UIO

Subdirecciรณn de

Prevenciรณn Laboral

Seguridad

Operacional

El JB sigue creciendo

Labor Comercial

Algo que

Mi viaje: Lima

aprender

&EJUB 4 $PNFSDJBM EF "FSPQVFSUPT 6E EF .BSLFUJOH %JSFDUPS +PTn (wNF[ 1nSF[ +FGF EF 3FEBDDJwO 1BVMB -BGPSB 0SOPTB $PMBCPSBEPSFT 3BNJSP 1BSSFvP .ย 5FSFTB (BSDrB .FOnOEF[ 'FSNrO *[RVJFSEP "OBCFM (BSDrB (PO[gMF[ $SJTUwCBM 3BNrSF[ 'PUPHSBGrBT % $PNVOJDBDJwO 3FBMJ[B Z EJTUSJCVZF &EJDJPOFT 3FVOJEBT 4 " (SVQP ;FUB D 0SEVvB .BESJE *NQSFTP FO QBQFM '4$ SFTQFUVPTP DPO FM NFEJP BNCJFOUF MJCSF EF DMPSP Z DPO UJOUBT FDPMwHJDBT %FQwTJUP -FHBM .

2

Carta / Editorial

Editorial

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$PO FTUF FTQrSJUV PT QSFTFOUBNPT MB OVFWB FEJDJwO EF OVFTUSB SFWJTUB EF BFSPQVFSUPT FO MB RVF .BZUF (BSDrB .FOnOEF[ OPT QSFTFOUB MB 4VCEJSFDDJwO EF 1SFWFODJwO -BCPSBM ! " ! ! !

$POPDFNPT NgT EF DFSDB B OVFTUSP OVFWP TPDJP FO FM +# 'JOOBJS

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Josรฉ Gรณmez Pรฉrez 4VCEJSFDUPS DPNFSDJBM

3

Noticias

>> Luis Gallego, nuevo consejero delegado de Iberia -VJT (BMMFHP BOUFSJPS DPOTFKFSP EFMFHBEP EF *CFSJB &YQSFTT FT EFTEF FM QBTBEP EF NBS[P FM OVFWP DPOTFKFSP EFMFHBEP EF *CFSJB Z NJFNCSP EF MPT DPOTFKPT EF BENJOJTUSBDJwO EF *CFSJB F *"( $PO NPUJWP EF TV OPNCSBNJFOUP (BMMFHP IB EJSJHJEP B UPEPT MPT FNQMFBEPT VOB DBSUB EF QSFTFOUBDJwO RVF QPS TV JOUFSnT PT JOWJUBNPT B MFFS 4F QVFEF BDDFEFS B TV DPOUFOJEP EFTEF *CQSwYJNB "DUVBMJEBE -P |MUJNP EF *CFSJB

>> Primer aniversario de Iberia Express *CFSJB &YQSFTT IB USBOTQPSUBEP B NJMMPOFT EF QBTBKFSPT FO TV QSJNFS BvP EF PQFSBDJPOFT Z IB DPOTFHVJEP TJUVBSTF FO FTUPT EPDF NFTFT DPNP DVBSUB BFSPMrOFB FO FM BFSPQVFSUP EF .BESJE #BSBKBT &M EF NBS[P EF MB ¾MJBM EF CBKP DPTUF EF *CFSJB DVNQMJw TV QSJNFS BvP EF BDUJWJEBE DPOTPMJEgOEPTF BEFNgT DPNP VOB EF MBT BFSPMrOFBT NgT QVOUVBMFT EF &VSPQB %FTEF TV MBO[BNJFOUP MB BFSPMrOFB IB PQFSBEP WVFMPT FO VO UPUBM EF SVUBT OVFWF EF FMMBT JOUFSOBDJPOBMFT Z FTQBvPMBT DPO VOB QVOUVBMJEBE NFEJB EFM

>> Cierran sin acuerdo las negociaciones para aumentar la productividad 5SBT DVNQMJSTF FM EF BCSJM FM QMB[P ¾KBEP QPS FM NFEJBEPS QBSB BMDBO[BS NFEJEBT EF QSPEVDUJWJEBE ¾OBMNFOUF TF IBO DFSSBEP

4

GPSNBMNFOUF MBT OFHPDJBDJPOFT TJO BDVFSEP %VSBOUF VO NFT MB $PNQBvrB IB OFHPDJBEP DPO MPT SFQSFTFOUBOUFT EF UJFSSB Z USJQVMBOUFT EF DBCJOB EF QBTBKFSPT 5$1 EJTUJOUBT NFEJEBT EF QSPEVDUJWJEBE OFDFTBSJBT QBSB SFOUBCJMJ[BS MB DPNQBvrB Z TVT OFHPDJPT RVF FM NFEJBEPS JODMVrB FO TV QSPQVFTUB QFSP QBTBEP FM QMB[P GPSNBM OP IB TJEP QPTJCMF MMFHBS B VO BDVFSEP 1PS MP UBOUP Z BOUF MB GBMUB EF BDVFSEP FT EF BQMJDBDJwO MB SFTPMVDJwO DPOUFNQMBEB QPS FM NFEJBEPS RVF TVQPOF VOB SFCBKB TBMBSJBM BEJDJPOBM EF DVBUSP QVOUPT QPSDFOUVBMFT QBSB UPEPT MPT FNQMFBEPT /P PCTUBOUF FM EF BCSJM MB $PNQBvrB IB QSPQVFTUP B MPT TJOEJDBUPT SFUPNBS MBT OFHPDJBDJPOFT EF QSPEVDUJWJEBE %F BMDBO[BSTF FM BDVFSEP MBT NFEJEBT FO UJFSSB Z 5$1 QVFEFO FONBSDBSTF EFOUSP EF VO BDVFSEP HMPCBM EF SFOPWBDJwO EF MPT DPOWFOJPT DPMFDUJWPT RVF WFODJFSPO FM QBTBEP EF EJDJFNCSF

>> Swisport firma un preacuerdo de compra de SAS Handling 4XJTTQPSU *OUFSOBUJPOBM -UE Z 4DBOEJOBWJBO

>> Qatar agradece a Madrid-Barajas su capacidad de reacción ante contingencias ²&O SFMBDJwO DPO FM JODJEFOUF EFM WVFMP EF BZFS FO FM RVF IVCP RVF EFTFNCBSDBS BM QBTBKFSP FOGFSNP Z TVT USFT BDPNQBvBOUFT BEFNgT EF MBT DVBUSP NBMFUBT RVF IBCrBO GBDUVSBEP RVJFSP RVF QPS GBWPS USBONJUgJT NJ BHSBEFDJNJFOUP B UPEPT MPT RVF JOUFSWJOJFSPO FO FM NJTNP SBNQB DPPSEJOBDJwO IPKBT QBTBKF FUD ZB RVF FO UPEP FM QSPDFTP TF UBSEw TPMBNFOUF NJOVUPT©³

"JSMJOF 4ZTUFNT 4"4 IBO ¾SNBEP VOB DBSUB EF JOUFODJwO DPO NJSBT B VO BDVFSEP QBSB USBOTGFSJS B 4XJTTQPSU MB QMFOB QSPQJFEBE EF MB DPNQBvrB EF BTJTUFODJB FO UJFSSB EF 4"4 FO %JOBNBSDB 4VFDJB Z /PSVFHB

>> Well done! American Airlines premia a Iberia en Chicago "NFSJDBO "JSMJOFT IB SFDPOPDJEP B DJODP EF OVFTUSPT BHFOUFT QPS IBCFS SFDJCJEP DBSUBT EF BHSBEFDJNJFOUP EF MPT QBTBKFSPT FO FM BvP "EFNgT QSFNJBSPO B UPEPT MPT NJFNCSPT EFM FRVJQP EF *CFSJB FO $IJDBHP QPS MPT FYDFMFOUFT SFTVMUBEPT EFM 4*.$" EFM |MUJNP TFNFTUSF EFM

>> Bienvenido a IB-Learning &O FM NBSDP EF MBT JOJDJBUJWBT EF DBNCJP RVF TF FTUgO MMFWBOEP B DBCP EFOUSP EFM 1SPZFDUP "WBO[B OBDF *# -FBSOJOH VO OVFWP QPSUBM EF GPSNBDJwO RVF *CFSJB QPOF B EJTQPTJDJwO EF UPEPT TVT USBCBKBEPSFT %FTEF FM EF BCSJM Z DPO FM PCKFUJWP EF PGSFDFS VOB GPSNBDJwO FO BCJFSUP NgT BNQMJB RVF DPOUSJCVZB Z GBDJMJUF FM EFTBSSPMMP EF UPEPT MPT QSPGFTJPOBMFT EF *CFSJB FTUgO B EJTQPTJDJwO EF MPT VTVBSJPT USFT OVFWPT DVSTPT EF MJCSF NBUSJDVMBDJwO FO "VMB "CJFSUB N ²%PNJOBS Z PCUFOFS FM NgYJNP SFOEJNJFOUP FO MB DPNVOJDBDJwO FO FOUPSOPT WJSUVBMFT³ N ² QBMBODBT FTFODJBMFT QBSB DSFBS VOB DPMBCPSBDJwO HBOBEPSB³ N ²(FOFSBS FM nYJUP EFM DBNCJP³ NVFTUSB MPT QSJODJQBMFT QBTPT B MB IPSB EF BGSPOUBS FM DBNCJP Z WFODFS UPEBT MBT SFTJTUFODJBT

>>LATAM elige oneworld &M (SVQP -"5". "SMJOFT VOP EF MPT IPMEJOHT BFSPOgVUJDPT NgT JNQPSUBOUFT EFM NVOEP BOVODJw FM QBTBEP NBS[P FO )POH ,POH RVF IB FMFHJEP B POFXPSME DPNP MB BMJBO[B HMPCBM QBSB MBT BFSPMrOFBT RVF MP JOUFHSBO 5". EFKBSg 4UBS "MMJBODF FO FM TFHVOEP USJNFTUSF EF F JOHSFTBSg FO POFXPSME VOJnOEPTF B -"/ "JSMJOFT Z B PUSPT NJFNCSPT NgT

>>Una asistencia colosal &M BFSPQVFSUP EF "MJDBOUF IB SFBMJ[BEP EVSBOUF MPT NFTFT EF NBS[P Z BCSJM VOBT BTJTUFODJBT EF HSBOEFT EJNFOTJPOFT 4F USBUB EF MB QSFTUBDJwO EF TFSWJDJPT EF IBOEMJOH EF QBTBKF Z SBNQB B MPT BWJPOFT # EF MB DPNQBvrB 0SJFOU 5IBJ -B BFSPMrOFB IB QSPHSBNBEP DVBUSP QBSBEBT UnDOJDBT FO FM BFSPQVFSUP EF "-$ FO TVT SVUBT EFTEF FM BFSPQVFSUP *OUFSOBDJPOBM EF 4SJ -BOLB IBTUB FM BFSPQVFSUP *OUFSOBDJPOBM EF 1VFSUP 1SrODJQF FO )BJUr Z FM BFSPQVFSUP *OUFSOBDJPOBM EF MB 6OJwO FO 3FQ|CMJDB %PNJOJDBOB

5

Centrados en los clientes

'PUPT UPNBEBT EVSBOUF MB KPSOBEB DFMFCSBEB FO #*0

“Trabajando codo con codo con nuestros clientes”

-

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6

Escalas Internacionales

%FTQFEJEB BM BWJwO EF *CFSJB

;POB EF GBDUVSBDJwO EF *#

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5SJQVMBDJwO EFM BWJwO KVOUP DPO FM KFGF EF FTDBMB EF 6*0 "OEFSTPO -FwO Z 3BNJSP 1BSSFvP EF MB 4"*

Estrenamos aeropuerto en Quito 103 3".*30 1"33&d0 %(1 %" 4 "&3016&3504 */5&3/"$*0/"-&4

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7

Presentaciรณn

La Subdirecciรณn de Prevenciรณn Laboral 103 .ย 5&3&4" ("3$ร " .&/c/%&; 46#%*3&$503" %& 13&7&/$*ร / -"#03"-

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8

B USBWnT EFM $FOUSP .nEJDP "FSPOgVUJDP

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9

Comercial

Cuidando nuestra cartera de clientes

&

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10

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Safety

Indicadores de Seguridad Operacional 103 '&3.Ê/ *;26*&3%0 %(1 %" 4"/ 6 (&45*0/ 01&3"5*7"

1

BSB MMFWBS B DBCP VOB JNQMBOUBDJwO QBVMBUJOB EF MB 1PMrUJDB EF 4FHVSJEBE 0QFSBDJPOBM FM TJTUFNB DVFOUB DPO PCKFUJWPT DVBOUJUBUJWPT Z DVBMJUBUJWPT &TUPT PCKFUJWPT TPO BMDBO[BCMFT Z TV SFTVMUBEP GgDJMNFOUF WFSJ¾ DBCMF -PT PCKFUJWPT EF TFHVSJEBE TPO BQSPCBEPT BOVBMNFOUF QPS

FM 3FTQPOTBCMF EF 4FHVSJEBE FO FM $PNJUn EF 4FHVSJEBE EF MB $PNQBvrB B QSPQVFTUB EFM 4BGFUZ .BOBHFS $VBOEP MBT EFTWJBDJPOFT EFM PCKFUJWP MP SFRVJFSFO TF EFTBSSPMMB VO 1MBO EF "DDJwO QBSB BMDBO[BS MPT OJWFMFT TFvBMBEPT -PT PCKFUJWPT NBSDBEPT SFRVJFSFO VO TFHVJNJFOUP NBSDBOEP

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Daños en tierra por 1000 aviones atendidos 3,00 2,50 2,00 1,50 1,00 0,50 0,00 ENE

FEB MAR ABR MAY JUN JUL AGO SEP OCT NOV 2011

OBJETIVO 2012

DIC TOTAL AÑO

2012

Promedio diario de aviones de Iberia inmovilizados por golpes 1,20 1,00 0,80 0,60 0,40 0,20

Resultado de estos objetivos del año

0,00 ENE

FEB MAR ABR MAY JUN JUL AGO SEP OCT NOV 2011

OBJETIVO 2012

DIC TOTAL AÑO

2012

Notificaciones de sucesos en estiba. Media mensual 7,00 6,00 5,00 4,00 3,00 2,00 1,00 0,00 ENE

FEB MAR ABR MAY JUN JUL AGO SEP OCT NOV OBJETIVO 2012

DIC TOTAL AÑO

2012

11

Seguimos creciendo

Finnair se suma al acuerdo JB

-

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12

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5BOUP *CFSJB DPNP #SJUJTI "JSXBZT Z "NFSJDBO "JSMJOFT MMFWBO NVDIP DBNJOP BWBO[BEP IBTUB BIPSB QPS MP RVF DPEP DPO DPEP DPO MPT SFTQPOTBCMF EF 'JOOBJS FTUgO SFWJTBOEP MBT JOJDJBUJWBT JNQMFNFOUBEBT Z MPT QSPDFEJNJFOUPT EF NFKPSB RVF IBZ RVF MMFWBS B DBCP EF DBSB B RVF MB JOUFHSBDJwO EF MB BFSPMrOFB ¾OMBOEFTB TFB MP NgT GgDJM QPTJCMF %F FTUB GPSNB MPT DMJFOUFT EF MBT DPNQBvrBT RVF JOUFHSBSgO FM OVFWP +# QPESgO TFHVJS CFOF¾DJgOEPTF EF NVDIBT WFOUBKBT FO TV WJBKF FTQFDJBMNFOUF EF MPT TJFUF DFOUSPT RVF EJTQPOFO EFM TFSWJDJP POFXPSME (MPCBM 4VQQPSU QBSB TJNQMJ¾DBS MBT DPOFYJPOFT

El lado más humano

Algo que aprender 103 "/"#&- ("3$Ê" (0/;Ç-&; %(1 %" 4$& 6 $0/530- &$0/Î.*$0 %&-&("$*0/&4 /"$*0/"-&4

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: QBSB FMMPT ©©(3"$*"4 QPS TFS DPNP TPO Z EJTDVMQBT QPS MB JOUSPNJTJwO :P UBNCJnO PT RVJFSP NVDIP B MPT EPT

13

Mi viaje

http://megustavolar.iberia.com/

Con mรกs de 361.322 visitas en 2012, el blog de Iberia para adictos a los viajes, โ Me

gusta volarโ , se ha convertido en un referente para

aquellos viajeros que buscan informaciรณn actualizada y diferente sobre sus prรณximos destinos, ademรกs de tratar otros muchos temas de interรฉs. Aquรญ os presentamos una muestra de lo mucho que podรฉis encontrar.

El barrio โ belle รฉpoqueโ de Lima 1045 %& $3*45ร #"- 3".ร 3&; $0-"#03"%03 )"#*56"- %&- #-0(

&

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14

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Ofertas Viajes

Benefíciate de las mejores ofertas para empleados de Iberia publicadas en el nuevo portal de IBPróxima Solo tienes que echar un vistazo en: IBPróxima/Área Personal/En primera persona/ miBillete.free/Ofertas IBPróxima/ Después del trabajo/ Tablón de anuncios

$BTFS 4BMVE

7BMMF EF #FOBTRVF

&TUgT DPOUFOUP DPO UV 4FHVSP EF 4BMVE $VFOUB DPO $"4&3 Z EFTDVCSF MP RVF OPT IBDF |OJDPT #VFO QSFDJP BTPDJBEP B MB NFKPS DPCFSUVSB EFTEF `

$POPDF MB NPOUBvB FO FM 7BMMF EF #FOBTRVF BDPNQBvBEP QPS QSPGFTJPOBMFT Z EJTGSVUBOEP EF VO USBUP QFSTPOBMJ[BEP : FO *OWJFSOP 1SJNBWFSB UBNCJnO DVSTPT EF FTRVr EF '0/%0 Z SVUBT DPO FTRVrT EF 53"7&4Ê"

$POUBDUP QHVFSSFSP !DBTFS FT

$VSTP JOUFOTJWP EF JOHMnT FO #PTUPO && 66

FO KVMJP BvPT

&TDVFMB EF WFSBOP QBSB KwWFOFT EF B BvPT DPO SFTJEFODJB FO GBNJMJBT FO MB MPDBMJEBE EF /FXCSJEHF 1SPHSBNB EF EPT TFNBOBT DPO IPSBT TFNBOBMFT EF DMBTFT DPO QSPGFTPSFT OBUJWPT Z BDUJWJEBEFT QPS MBT UBSEFT 1SPHSBNB FYDMVTJWP Z HSVQPT NVZ SFEVDJEPT 1SFDJP QBSB EPT TFNBOBT FVSPT 4PMJDJUBS JOGPSNBDJwO FO KJIFSNJSB!JCFSJB FT

1BSB NgT JOGP WJTJUB OVFTUSB XFC XXX NBTQJSJOFP DPN $IFNBSZ $BSSFSB 1POT FTDVFMB!NBTQJSJOFP DPN

)PUFM 5SZQ .BESJE $IBNCFSr 0GFSUB FTQFDJBM QBSB SFTFSWBT IFDIBT BOUFT EFM Z DPO FTUBODJBT IBTUB FM

"MPKBNJFOUP Z EFTBZVOP IBCJUBDJwO 1SFNJVN BUFODJPOFT FTQFDJBMFT Z LJU EF JOGPSNBDJwO EF MB DJVEBE DPO TBMJEB B MBT QPS UBO TPMP FVSPT *7" JODMVJEP

*OGPSNBDJwO Z SFTFSWBT FO FM UFMnGPOP

HOTELES EN MADRID Y SEVILLA

DISFRUTA DE TODO EL COLOR DE LA PRIMAVERA EN MADRID Y SEVILLA

Ahora en NH Hoteles

50% de descuento por ser empleado de Iberia EN LOS SIGUIENTES HOTELES NH Y HESPERIA MADRID

NH Alcalá NH Alberto Aguilera NH Argüelles NH Hesperia Emperatriz NH Ribera del Manzanares NH Eurobuilding NH La Habana NH Bretón

SEVILLA

NH Central Convenciones NH Plaza de Armas NH Viapol Hesperia Sevilla OFERTA SUJETA A DISPONIBILIDAD. VÁLIDA DESDE EL 15 DE ABRIL AL 30 DE JUNIO DE 2013.

Reserva ya indicando la referencia : Empleado de Iberia Tel. 902 115 116 www.nh-hoteles.es