AMC GUIDE 2020

AMC GUIDE 2020

Lenders need appraisal management companies (AMCs) that are in-sync with their borrowers’ overall customer experience. When doing that, each lender finds different needs, such as technology integration, the quality of reporting, size of appraiser network, ease of ordering, and so on. This month, we present our AMC Guide 2020 to allow select AMCs to share their story about why their lender clients love to work with them.

ACT Appraisal, Inc. www.actappraisal.com Erika Franks, COO Established 1998

ACT services mortgage banks, community banks, credit unions, hard money lenders, brokers, lenders, correspondents, or any other entity that originates residential mortgage loans of any kind. Including FHA, CONV, or portfolio lenders.

What sets ACT apart from the competition?

ACT is very fairly priced, and ACT offers the best service you will receive for your money. Our ops, sales, and QC departments are available 24/7/365, via email and phone. Our communication is second to none. All milestones during the processing of the order are communicated directly to the ordering party or any others desired. All of our appraisers receive a quality score on each and every order. The AppraisalVision system can tell you in seconds which AMC is the best for your order. Call for more info.

Feedback from Lenders:

References are available upon request. We have hundreds of repeat clients, some going back as far as 2002, before the great recession. We are an accredited member of the BBB. Testimonials also available upon request. _____________________________

Appraisal Nation www.appraisalnation.com Michael Tedesco, CEO Established 2007

Appraisal Nation was established with the small to mid-sized lenders in mind. Our goal is to provide them with the same expertise and care that the large companies receive.

What sets Appraisal Nation apart from the competition?

What sets Appraisal Nation apart from other AMCs is our hands-on customer service approach while having experts from all facets of the real estate industry on our team to provide that service. Our team is trained to be customer service based and to go the extra step to make sure our clients and ultimately their clients are satisfied with the work we do. The one thing our team has, however, is something that cannot be trained. We hire people that CARE about our company, the work we do, and the clients that allow us to do that work.

Feedback from Lenders:

“My experience talking to you last night and your follow up afterwards has been hands down the best example of good customer service I have ever seen from an AMC. I am accustomed to AMCs having very rude and unhelpful staff that make our jobs more difficult, in fact I always thought the AMC situation was the one true negative to being a broker vs a mortgage banker. You have changed my opinion of that. Thanks again for your help. Appraisal received and everyone is pleased.” - Scott Tennant, Mortgage Loan Originator at Access Home Mortgage _____________________________

Arivs www.arivs.com Bryan Caffrey, CEO Established 2008

Arivs is the industry’s first and only appraisal management company that combines the strengths and resources of a national presence with the expertise and personal touch of local management.

What sets Arivs apart from the competition?

With nearly 20 offices around the country, we excel in appraiser and client relationships, as well as geographical competency. Appraiser rapport and knowing appraisers’ strengths makes for superior appraisal reports which in turn makes for a superior borrower/lender experience. Knowing lenders on the local level greatly enhances rapport building with agents as well. Our model also strengthens the ability to problem solve with underwriters. Come to Arivs and we’ll make you a partner for life.

Feedback from Lenders:

“If we have questions on an appraisal-there is someone who will always listen and get answers for us. If we need to challenge a value given-there is an in-house appraiser who will look it over and give honest, unbiased feedback. We have built a relationship with Arivs over the years because their service is stellar, and they are a top-notch management company. We simply wouldn’t use anyone else.” -Citywide Home Loans “I am constantly impressed with their ability to rise to the challenges they are faced with in our industry.” - CMG Financial _____________________________

Class Valuation www.classvaluation.com John Fraas, CEO Established 2009

Class Valuation is one of the top AMCs in the country, delivering outstanding service to each and every client. We are committed to combining the best people, processes, and technology to help our clients be successful. Our goal: to best serve our clients through continual innovation of the valuation process.

What sets Class Valuation apart from the competition?

Class defines itself by providing the highest levels of service and state of the art innovations to our business partners. To differentiate in a competitive landscape, Class provides solutions that allow our clients to close more loans, faster. 24 Hour Appraiser QuickPay, INvision YourHome borrower inspection app, FastTrac Pro broker dashboards, and State & County Guaranteed Pricing Models are some of the resources we offer to provide efficiency and faster turn times to our partners.

Feedback from Lenders:

“I use Class Valuation as my primary go-to AMC. I place all orders through Class, unless I am unable due to the lender requirements. They provide great service with the best coverage in any area.” - Division Mortgage Group _____________________________

Clear Capital

www.clearcapital.com Duane Andrews, CEO Established 2001

Our clients are innovative lenders focused on delivering the best experience in the industry to their clients. Every lender can benefit from our ability to be an agile valuation partner that leverages state-of-the-art technology with a team of seasoned professional valuation staff.

What sets Clear Capital apart from the competition?

Clear Capital’s unique combination of innovative and modern valuation products, highly accurate real estate analytics, and our focus on the client experience—not quarterly profits—set us apart from the competition. We have extensive data and insight on nearly every U.S. property, nearly 20 years of completing boots-onthe-ground valuations, and industry-leading data science expertise. Additionally, Clear Capital has passionate people using amazing technology, all of whom are focused on one primary goal: customer satisfaction. Our resources, both human and technological, continue to propel us to be the premier valuation partner for lenders.

Feedback from Lenders:

Feedback from two of America’s largest lenders states: “Clear Capital has become our go-to AMC. Their turntimes are untouchable, just outstanding. Their communication is more thorough than any other partner and they put it all together with competitive quality.” “Clear Capital is our favorite partner to innovate in the valuation space with, investing in new programs to push the industry forward and learning quickly to ensure the new program is successful.” _____________________________

Computershare Valuation Services www.computershareloan services.com Tom Millon, CEO Established 2017

Computershare Valuation Services, part of Computershare Loan Services, is a fully compliant, nationwide, full-service AMC. Computershare delivers high quality valuation products including, traditional appraisals, desktop appraisals, BPO’s, inspections and specialty appraisal and review products. Our robust suite of products gives us the ability to provide more unique solutions to clients.

What sets Computershare apart from the competition?

Computershare is backed by the strength of an international, public traded company. We consistently provide high-quality valuation products and an unparalleled client experience. Our access, and willingness, to adapt to innovative technology allows us to provide customized solutions for the unique needs of our clients.

Feedback from Lenders:

Some comments we’ve received from our partners:

1) Computershare is our best AMC partner in quality and turnaround time.

2) We are very pleased with the level of quality and service we receive from Computershare.

3) Compared to other AMCs we’ve used Computershare is by far the best. _____________________________

Lender’s 1st Choice AMC LLC lenders1stchoiceamc.com Lisa Wiley, Chief Business Officer Established 2015

Our current geographic service footprint includes the following states: Florida, Georgia, South Carolina, Alabama, Tennessee, Texas and Colorado (very soon North Carolina and Maryland). We do not bid appraisals and frankly do not believe in this approach. We choose each appraiser for each assignment based upon proximity, competency, and service.

What sets Lender’s 1st Choice AMC apart from the competition?

Our team has decades of experience in lending and appraising leadership roles; thus, we understand the many challenges our clients face endeavoring to grow organically in a highly competitive, regulated space. We are competent yet humble. Customer experience is paramount; hence, we actively listen and engage with our clients and the appraisers alike. We have walked in their shoes and thus bring an intense focus on finding the right balance between speed to market/speed to closing and risk. Our emphasis is to be great at the basics: ethics, humility, integrity, service, competence, and good ole American ingenuity and hard work!

Feedback from Lenders:

“Lender’s 1st Choice AMC understands and is responsive to the appraisal needs of their clients. Their staff are experts with years of experience not only in offering appraisal services, but also in mortgage lending. The staff is professional, courteous, prompt in responding, and works to ensure the appraisal report is completed in a timely and accurate manner. Lender’s 1st Choice is a trusted and valued business partner with a high degree of integrity. Without hesitation, I would recommend Lender’s 1st Choice as a top-notch AMC to any mortgage lender. “ - Lori Allen, SVP Mortgage Services, Security Service Federal Credit Union _________________________

Lenders Valuation Service www.lvs-amc.com Tiffany Wojcik President and CEO Established 2014

At LVS, our clients are mortgage companies, banks, and credit unions that are national as well as regional. The greatest benefit to lenders is that LVS offers unparalleled communication and followthrough. LVS also works to be an advocate for the lender and appraiser to deliver the best possible report.

What sets LVS apart from the competition?

LVS stands out as a top AMC in many ways. Most importantly is that we are regional and concentrate in being the best in the 10 states that we service rather than being the largest AMC. We have developed relationships with our appraisers and clients that allows LVS to deliver the best service. We work extremely hard at giving the best service as far as communication, turn time, quotes, QC process, revision rate, and finished product. When things don’t go as planned, we are in the trenches to deliver what our clients signed for.

Feedback from Lenders:

“I am writing this email on behalf of Lenders Valuation Services. I started using LVS a few years ago because I wasn’t getting the service I needed from other AMC’s. Not only did LVS do everything they promised, they actually went above and beyond. Their dedication to customer service and follow-up is second to none in the industry. I never have to worry about Appraisal orders, which means I can spend more time managing production and building business in my region. LVS is by far my top AMC, I would recommend them to anyone that wants a firstrate service.” _________________________

Radian Valuation Services LLC www.radian.com Doug Mitro, Senior Vice President, Valuations Operations Established 2005

At Radian Valuation Services, we’re focused on delivering a higher standard of report quality, technology, and customer service. We provide mortgage originators, mortgage loan servicers, due diligence firms and other financial institutions compliant third-party vendor management services that meet their fulfillment needs and exceed their expectations in all 50 states.

What sets Radian Valuation Services apart from the competition?

Radian Valuation Services distinguishes itself based on its superb quality and customer service. Our hightouch customer service is second to none. One of our experienced and capable employees answers your request – every time. Our combination of automated and human report review ensures an industry leading low report addendum rate, enabling our clients to make quick lending decisions, close loans faster, and operate much more efficiently.

Feedback from Lenders:

“We are very happy with the pricing, turn times, and customer service we have been receiving.” “Oh, thank you. This is why I like your appraisal company.”

“You are a very good team of people to be working with and we enjoy the great service that we get from you.”

“It seems your company is able to obtain much better pricing (and timing) on the more rural properties, which is great, and I really appreciate how user friendly your order screen is. The website is hands down 10x better than the others I’ve ordered from.” _________________________

ServiceLink www.svclnk.com David Steinmetz, Division President Established 1967

ServiceLink offers lenders a nationwide, comprehensive suite of tech-enabled valuation solutions with the largest and most knowledgeable appraiser network. ServiceLink helps lenders determine true real estate value and identify collateral risk through traditional appraisals, hybrid valuations, property condition reports, appraisal evaluations, broker price opinions, disaster inspections and automated valuations.

What sets ServiceLink apart from the competition?

ServiceLink’s exclusive technology platform, EXOS, tracks real-time performance and uses AI and machine learning to automate panel and market management. It also offers a complete appraisal review solution, customized to lenders’ rules. The new EXOS Valuations solution extends the digital mortgage experience and streamlines both purchase and refinance transactions. It allows real estate agents and consumers to select the exact date and time of their appraisals and syncs directly with the appraiser’s calendar to schedule it. The consumer immediately receives the appointment details along with the appraiser’s photo, name, contact information and make and model of their car.

Feedback from Lenders:

ServiceLink works with a broad array of national, regional and local lenders. Here’s a comment from Nancy Mateer, Appraisal Department Supervisor of First National Bank America on their experience: “We have a great working relationship with ServiceLink. Their staff is always ready and willing to help when we call in with questions and we truly appreciate their in-process feedback and quick responses to our issues. Their commitment to quick evaluation and appraisal turn times continuously help us meet our own turn time goals. The team repeatedly goes above and beyond to make sure everything is running smoothly.” _________________________

SingleSource Property Solutions

www.singlesourceproperty. com Brian Uffelman, Chairman; Brian Cullen, CEO; Andre Lacouture, President; Ed Austin, COO Established 2000

SingleSource provides nationwide valuations, title and settlement, REO asset management and field services to many of the largest loan-origination, servicing and secondary entities. Our client base ranges from Top Ten lenders to regional credit unions – we can customize our services to fit the needs of any lender.

What sets SingleSource apart from the competition?

SingleSource’s experienced team provides a wealth of mortgage origination, servicing and property management experience. Our software solution provides partners access to a variety of easy-touse tools, that can be efficiently integrated with their existing IT structure to meet their needs. We provide national appraisal services utilizing industryleading tools that include: a proprietary scoring model that grades every valuation report, MLS tools that verify data points in delivered products, use of robotic process automation (RPA) and staff field appraisers in key markets nationwide. We are committed to providing the best service with high performance standards for every customer.

Feedback from Lenders:

“I can honestly say that SingleSource is one of the most servicefocused organizations I have encountered. Our relationship with SingleSource has been expanded numerous times over the past few years in large part due to our comfort and trust in dealing with them. Our inquiries and requests are always promptly resolved and in a professional and friendly manner.”