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AMC GUIDE
2020
Lenders need appraisal management companies (AMCs) that are in-sync with their borrowers’ overall customer experience. When doing that, each lender finds different needs, such as technology integration, the quality of reporting, size of appraiser network, ease of ordering, and so on. This month, we present our AMC Guide 2020 to allow select AMCs to share their story about why their lender clients love to work with them.
ACT Appraisal, Inc. www.actappraisal.com Erika Franks, COO Established 1998 ACT services mortgage banks, community banks, credit unions, hard money lenders, brokers, lenders, correspondents, or any other entity that originates residential mortgage loans of any kind. Including FHA, CONV, or portfolio lenders. What sets ACT apart from the competition? ACT is very fairly priced, and ACT offers the best service you will receive for your money. Our ops, sales, and QC departments are available 24/7/365, via email and phone. Our communication is second to none. All milestones during the processing of the order are communicated directly to the ordering party or any others desired. All of our appraisers receive a quality score on each and every order. The AppraisalVision system can tell you in seconds which AMC is the best for your order. Call for more info. Feedback from Lenders: References are available upon request. We have hundreds of repeat clients, some going back as far as 2002, before the great recession. We are an accredited member of the BBB. Testimonials also available upon request. _____________________________
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Appraisal Nation www.appraisalnation.com Michael Tedesco, CEO Established 2007 Appraisal Nation was established with the small to mid-sized lenders in mind. Our goal is to provide them with the same expertise and care that the large companies receive. What sets Appraisal Nation apart from the competition? What sets Appraisal Nation apart from other AMCs is our hands-on customer service approach while having experts from all facets of the real estate industry on our team to provide that service. Our team is trained to be customer service based and to go the extra step to make sure our clients and ultimately their clients are satisfied with the work we do. The one thing our team has, however, is something that cannot be trained. We hire people that CARE about our company, the work we do, and the clients that allow us to do that work. Feedback from Lenders: “My experience talking to you last night and your follow up afterwards has been hands down the best example of good customer service I have ever seen from an AMC. I am accustomed to AMCs having very rude and
| NATIONAL MORTGAGE PROFESSIONAL MAGAZINE
unhelpful staff that make our jobs more difficult, in fact I always thought the AMC situation was the one true negative to being a broker vs a mortgage banker. You have changed my opinion of that. Thanks again for your help. Appraisal received and everyone is pleased.” - Scott Tennant, Mortgage Loan Originator at Access Home Mortgage _____________________________
Arivs www.arivs.com Bryan Caffrey, CEO Established 2008 Arivs is the industry’s first and only appraisal management company that combines the strengths and resources of a national presence with the expertise and personal touch of local management. What sets Arivs apart from the competition? With nearly 20 offices around the country, we excel in appraiser and client relationships, as well as geographical competency. Appraiser rapport and knowing appraisers’ strengths makes for superior appraisal reports which in turn makes for a superior borrower/lender experience. Knowing lenders on the local level greatly enhances rapport building with agents as well. Our model also strengthens
the ability to problem solve with underwriters. Come to Arivs and we’ll make you a partner for life. Feedback from Lenders: “If we have questions on an appraisal-there is someone who will always listen and get answers for us. If we need to challenge a value given-there is an in-house appraiser who will look it over and give honest, unbiased feedback. We have built a relationship with Arivs over the years because their service is stellar, and they are a top-notch management company. We simply wouldn’t use anyone else.” -Citywide Home Loans “I am constantly impressed with their ability to rise to the challenges they are faced with in our industry.” - CMG Financial _____________________________
Class Valuation www.classvaluation.com John Fraas, CEO Established 2009 Class Valuation is one of the top AMCs in the country, delivering outstanding service to each and every client. We are committed to combining the best people, processes, and technology to help our clients be successful. Our goal: to best serve our clients through continual innovation of the valuation process.
