IT Jobs as a Profession
Helpdesk Coordinator • Entry level (Tier 1) position
First point of contact * Interpersonal skills • Responsibilities Troubleshoots basic hardware and software problems Answer calls to the Helpdesk, email & walk-ups
Helpdesk Coordinator • Education degree • Certifications A+, N+, MCSE, CCNA • Experience Callcenter Previous helpdesk experience a plus • Career path --> Network Admin--> Helpdesk Mgr.
Helpdesk Manager • Education Four-year degree or equivalent work experience • Certifications See Helpdesk Coordinator • Experience Five years experience in IT support or customer svc Three years in management
Network Administrator
• • • •
Mid to Senior-Level of Technical / Network Staff (Tier 3) Roles will vary What is a Network Administrator in charge of? Deployment, configuration, maintenance and monitoring of active network equipment • Overall health of the network
Network Administrator • Maintenance of network facilities • Maintenance of certain network servers • Keeping the organization connected!
Many Career Paths
• Tier 3 Positions Have Many Options / Careers o Other Options: System Admin, Database Admin, Security Admin, Web Admin • Average Salary of $72,000/Yr.
Database Designer •Entry level position •Write, design, maintain, modify, and test DBMS •Create system requirements •Determine who as access to the data •Set up and over see security for the database •Fix glitches and other problems in the system
DBA (Database Administrator) • Mid level employee • Make sure the database is up and running • Work with database security • Monitor database, tasks, performance, as well as database designers • Fix databases
Education • Best 3 degrees o o o
Software Engineering Computer Science Information Technology
• Can also have o o
Math degree Computer engineering degree
IT Manager •Networking •Training and Lab Maintenance •Internal Systems •Help Desk Administration •Asset Management •Communication
Conclusion