2012/13 Co-Op/Host Guide by Travel Agent Professional

2012/13 Co-Op/Host Agency Guide

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COMPANIES AT–A–GLANCE

Contents

5 Compelling Reasons By Joanie Ogg, MCC, CTC

10 Reasons Why You Should Cruise of Travel Solo

By Sherry Laskin Travel Writer/NACTA Webinar Moderator

Ann M. Hoek Publisher/Creative Design Bonnie Walling, Editor Alan Cohen, VP Marketing

Meet Our Editorial Board Mitchell J. Schlesinger Vice President, Sales & Marketing Voyages to Antiquity www.voyagestoantiquity.com Rusty Pickett, ECC Shellback Cruises www.shellbackcruises.com Les-Lee Roland Owner of The Package Deal Scott Koepf Vice President of Sales Avoya Travel/America Express www.joinavoya.com/default.cfm?ref=11583 Sherry Laskin, ACC Travel Writer/NACTA Webinar Moderator www.cruisemaven.com Sue Shapiro, President Shapiro Travel Resources

Co-Op/Host Agency Guide 2012/13

OVERVIEW

ASSOCIATIONS

Co-Op/Consortium/Franchise

Afﬂuent Traveler Collection..........12 American Express .........................12 Cruise Hoildays............................16 CruiseOne....................................13 Leisure Travel Alliance (LTA)........12 MAST Travel Network ..................14 Nest .............................................14

Results! Travel..............................16 Signature Travel Network .............15 Travel Leaders ..............................17 TRAVELSAVERS ...........................18 UNIGLOBE Travel USA, LLC........19 Vacation.com...............................17 WESTA.........................................15

HOST AGENCIES

Amadeus ......................................26 AARC ..........................................26 Avoya Travel/American Express....27 Bannister Travel ...........................28 Brentwood Travel Service.............28 Brownell Travel............................29 Casino World Travel ....................32 CCVAdvantage.............................32 Coral Sands Travel .......................26 CTP/Rennert Travel ......................29 Corporate Travel/The Travel Center ..30 Cruise & Vacation Specialists .......32 Cruises Inc. .................................31 Design Travel Inc. ........................32 Dugans Travels.............................33 Ensemble Tavel Group .................33 Expedia CruiseShipCenters ...........34 Great Southern Travel ..................35 Incentive Connection Travel.........35 IT Travel Group............................35 Luxury Travel Network.................36

Amadeus

Ad Index

Travel Agent Professional P.O. Box 120202 Staten Island, NY 10312 info@travelagentprofessional.com 718.360.3153

Auto Europe

L & M Travel ................................36 Magical Moments Vacations ........37 Meridian Travel ...........................32 Modern Travel Services, Inc. ........36 Nexion .........................................37 OASIS ..........................................38 OutsideAgents.com ......................37 Preferred Travel of Naples, Inc. ....38 TerraMar Travel, Inc.....................40 The Travel Agent, Inc ...................40 The Travel Center/Corporate Travel ..40 The Travel Society, LLC................41 Travel Experts, Inc. .......................41 Travel Planners International, Inc. 42 Travel Quest — Travel Leaders.....43 TripGuy Travel, LLC .....................42 UNIGLOBE Travel Center ............42 World Travel Management..........43º World Travel Service....................44 YourNameTravel.com ..................44

20-21 IFC

Oasis

Royal Caribbean Line

Avoya Travel/American Express 22-21

TRAVELSAVERS

10-11

Britain Greatdays

Travel Experts, Inc.

22-23

HostTravelAgency.com Meridian Travel

IBC 7 32

Voyages to Antiquity World Travel Management

3 48

2012/13 Co-Op/Host Agency Guide ESTIMATED 2012 SALES U.S./CANADA

NUMBER OF U.S./CANADA LOCATIONS

The Affluent Traveler Collection Consortium American Express Company, Inc.International/Individually-Owned Offices & Representative Network Cruise Holidays National Franchise CruiseOne National Host Agency/Franchiser Leisure Travel Alliance (LTA) Regional Consortium MAST Vacation Partners Regional Consortium NEST Marketing Company for Home-Based Results! Travel North American Franchiser Signature Travel Network Cooperative Travel Leaders Franchise Network TRAVELSAVERS International Individually Owned Chain UNIGLOBE Travel USA, LLC National Host Agency & National/International Franchiser Vacation.com International Marketing Services Organization WESTA Member-Owned Cooperative

N/A 5B+ N/A N/A N/A N/A N/A $2B+ $5B $2B+ $20B+ N/A N/A $450M

200+ N/A 176 720 300 199 600 653 3428 371 N/A N/A 5,100 149

Amadeus Technology Provider AARC National Host Agency Avoya Travel/America Express National Host Agency Bannister Travel National Host Agency Brentwood Travel Service Regional Host Agency Brownell Travel National Host Agency Casino World Travel N/A CCVAdvantage Cruise Focused Host Agency Coral Sands Travel National Host Agency Corporate Travel/The Travel Center National Host Agency Corporate Travel Planners/Rennert Travel Host Agency Cruise & Vacation Sprecialists Nationwide Leisure Travel Cruise Inc. National Host Agency Design Travel Inc. National Host Agency Dugans Travels US Host Agency Ensemble Travel Group N/A Expedia CruiseShipCenters Host Agency/Franchisor Great Southern Travel Host Agency Incentive Connection Travel National Host IT Travel Group National Host Agency & FulďŹ llment Agency L & M Travel Services National Host Agency Luxury Travel Network National Host Agency Magical Moments Vacations Host Agency Meridian Travel Host Agency Modern Trvel Services, Inc Host Agency NexionÂŽ National Host Agency OASIS National Host Agency OutsideAgents.com National Host Agency Preferred Travel of Naples, Inc. Host Agency TerraMar Travel, Inc. Host Agency The Travel Agent, Inc. Full Service The Travel Center/Corporate Travel National Host Agency The Travel Society, LLC National Host Agency Travel Experts National Host Agency Travel Planners International National Host Agency Travel Quest - Travel Leaders National Host Agency TripGuy Travel National Host & Online Agency Uniglobe Travel Center National Host Agency World Travel Management World Travel Service Regional Host Agency YourNameTravel.com National host agency

N/A N/A $250M 1.7M $15M 70M N/A 35M N/A 3.5M 225M+ N/A N/A N/A 26M N/A 420M 8M 100M+ 4M 1M+ N/A N/A N/A 20M+ 262M N/A 60M+ 23m 2M 15M 2.7M 70M 204M 160+ 40M+ N/A 75M 1.5M 80M N/A N/A: Not

NAME

TYPE

N/A 300+ 500+ 27 15 67 100 125 N/A 125 80 150 600 N/A 650 N/A 3500 25 350 65+ 14 N/A 90 N/A 35 3200 N/A 1,800+ 27 35 25 125 150 225 1000+ 400+ 20 500 80 108 N/A available

November 2012

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2012/13 Co-Op/Host Agency Guide

5 Compelling Reasons One

of the first issues that an agent must confront when starting their home based travel agency is whether to use a host agency or go independent. There are substantial benefits enjoyed by both paths and each individual must decide what is best for their business. Generally, agents newer to the travel business choose to go with a host agency or franchise option, while established agents tend to elect operating independently. However, this is constantly changing in today’s environment where technology and new distribution opportunities are evolving. There is not one right answer for agents who are considering this aspect of their agency, but there are several benefits to each route. To make matters even more confusing, some agents work with multiple host agencies, while others make a decision to work through a host agency for some transactions and to operate independently for others. As you can see, finding your way through the maze may require some free thinking on your part. Each individual business has its own unique challenges and opportunities and the right answer for you may be completely different than for anyone else. Following are 5 compelling reasons to consider each option and hopefully they will allow you to arrive at a suitable conclusion and objective.

Joanie Ogg is a 35+ year travel industry executive that has been recognized by all facets of the travel industry. She was voted “Travel Agent of the Year” by her peers, and received two “Lifetime Achievement Awards” from Travel Trade Magazine. She has been named three years running as one of the “Most Powerful Women in Travel“ by Travel Agent Magazine. Most recently Joanie was inducted into the CLIA “Hall of Fame” an honor only given to the most influential executives in the industry. Joanie is a Master Cruise Counselor (MCC) and a Certified Travel Counselor (CTC). Joanie has co-authored three popular travel industry books for cruise specialists and home-based travel agents and has authored hundreds of travel trade articles. She has inspired tens of thousands of travel agents attending her presentations and keynotes at trade events, cruise seminars, international trade gatherings and numerous local educational venues throughout the United States. She is the principal of Joanie Ogg Marketing Group, which specializes in consulting and speaking on the topic of Home-Based Travel. She also provides marketing and sales for wide variety of products under the umbrella www.HomeBasedTravelAgent.com. Joanie’s ongoing support of the travel agency community and professionalism continue on behalf travel professionals everywhere.

November 2012

Compelling Reasons to Use a Host Agency

Support and Community: I suspect that the number one benefit of working

through a host agency is that you have a built-in support network and a community of other agents also working through the host that you can connect and network with. Operating a home based travel agency can give one a feeling of isolation and by having a cadre of agents in a similar situation, it can really help eliminate the isolation factor. Also, having seasoned agents to draw from for their experience and knowledge is a great way to greatly improve your viability to your clients.

2 3 4 5

Operational Relief: Most new agents don’t understand the burden of accounting,

bookkeeping, filing, banking, managing finances and the myriad of operational duties that makes a one-person operation so challenging. Using a host agency that does most of the more complex operational tasks behind the scenes frees up the agent to sell more travel. Most host agencies will offer automation and a simplified operational interface with the agency. This benefit alone will make a huge potential impact on an agent’s productivity.

Commissions: Most host agencies gain overrides (extra commissions) based on

their network’s productivity with any given supplier. As an example, a host agency may earn 16% commission from a cruise line by virtue of the network’s productivity. Even on a 70/30 commission split an agent may make more working through a host than directly with a supplier at the normal 10% commission (16% x .70 = 11.2% commission). Since profit is the objective of every agency, this is a major consideration.

Consumer Technology and Leads: Many host agencies offer consumer websites that

are branded around the individual agent. The host keeps the content current, which leaves the agent more time to sell travel. Some host agencies offer consumer leads to their agents and this is an excellent solution for experienced agents that know how to close sales. Leads can become a very important aspect of a host / independent relationship.

Ease of Entry: Especially for newer agents, a host agency can make it possible

to start selling travel immediately. Since all aspects of the agency are fully developed, there is no need to spend time organizing an operation, contacting and negotiating promotional programs with suppliers, creating a website and other

Co-Op/Host Agency Guide 2012/13

2012/13 Co-Op/Host Agency Guide Compelling Reasons to Go Independent of a Host Agency such tasks that a host may provide you from day one. If you are newer to the industry and want to get started selling travel efficiently a host agency or franchise option may be your perfect solution.

Establish Your Brand: If you are specializing in a narrow niche of travel establish-

ing your brand and value proposition within the industry will help you create the relationships that are so necessary for your success. Suppliers of niche travel products are quite anxious to work with agents that specialize in their niche and will directly enable you to effectively sell their products. By working directly with these suppliers you can offer your clients a level of service that you may not have been able to accomplish working through a host agency.

Commission: By operating directly with suppliers you will not be splitting commis-

sions with a host agency. If you are specializing in a narrow niche, suppliers may offer extra commissions as an incentive to receive a disproportionate revenue share within your niche. Because of your specialization productivity overrides may be much easier to achieve because of the narrow focus of your business. While you may lose the advantage of a networkâ&#x20AC;&#x2122;s revenue when it comes to overall commissions, you may gain exceptional commissions based on your own productivity.

3 4 5

Co-ops and Consortia: By operating independent of a host agency you may elect to join one of the industry Co-ops or consortia to gain both marketing support and higher commissions. Many host agencies depend on one of these groups for their higher commission levels that are split with their agents, but you may be able to join directly and retain the full commission. Grow Your Business: Once you have established your business it becomes quite

easy to then grow it in any number of directions. You can add independents of your own by acting as a host agency or add employees depending on what your needs become. By having existing supplier relationships it becomes realistic to think that by expanding your revenue with them, you may also expand your commission level and promotional support package, as well. This will all lead to greater profitability and success.

Control Your Business: By operating independently you have complete control

over your business and may change directions upon a momentâ&#x20AC;&#x2122;s notice. This plays an important role when world events affect the very nature of the travel industry. You have complete financial control over your business and may choose with whom you do business giving you an element of security in difficult financial times.

November 2012

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2012/13 Co-Op/Host Agency Guide

10 Reasons Why You Should Cruise of Travel Solo Traveling solo has its advantages Solo travel pushes the envelope for most people. We’re a “couples” society for the most part and those that hit the road by themselves are sometimes looked on as a bit odd. Or brave. Or adventurous. For me, the last two adjectives are the most accurate. Traveling solo doesn’t mean an all-night singles party and a singles’ cruise isn’t the same as cruising solo. Why I prefer to cruise or travel solo... Sherry Laskin Travel Writer/NACTA Webinar Moderator www.cruisemaven.com

I started traveling solo at the ripe old age of 12 when my dad pre-tipped the train attendent to look after me on a three-day trip aboard the Santa Fe Super Chief from Chicago to Phoenix. It must have left an indelible mark on my memory because I didn’t stop there. I’ve learned a lot about the joys of solo travel and I’d like to share this with you in hopes of giving you the confidence boost and enough great reasons to get you to cruise or travel solo. A few months ago I wrote about how to travel solo. Now here are my reasons why you should try it, even if only once. Warning…parts of this may be considered PG 13, oddly funny or totally hedonistic. We solo travelers tend to be that way.

10.

Do what you want, when you want. No more having a long, drawn out debate. You’ve dreamed about swimming with dolphins but your Significant Travel Companion (the STC) would rather squeeze into borrowed, too-small aqua shoes and hike the waterfalls. Someone usually has to acquiesce.

Meet new people everywhere you go. One of the most revered memories I bring home after a trip are the people you meet along the way. But, if your STC isn’t outgoing or worse still…doesn’t like or feel the need to socialize with total strangers but you do, there goes a valuable opportunity to meet new, possibly life-long friends. You’ll be stuck. Best case scenario; you’ll both meet the same people, and you, being the social one, willl simply end up lugging a dead weight around with you for the duration of the trip. Solo travel, anyone?

Get invited to join others. I’ve learned to request a table for one when I’m on a cruise. When I’ve asked for a table seating ten or the singles/solo table, I’ve still been seated with four newlywed couples. A table for one solves the problem very nicely. You’ll find that people at close-by tables kind of look at you with a quizzical eye as if to ask, “why is that person dining alone?”

November 2012

9 Be prepared because out of nowhere the maitre’d may come over and say that table so-and-so would like to know if you would join them for dinner. You can of course accept and suddenly have eight dinner companions that actually want you to join them. If this isn’t something you’d like to do on a nightly basis then this is the perfect opportunity to meet new people yet graciously mention that dinner is the time that you like to reflect on the day’s events or something like that. However, it’s important to note that I’ve met lasting friendships on several long cruises this way and I gladly learned to do my day’s writing at a different time so that we could meet for cocktails and dinner. The same can apply to shore excursions and on tour buses. Great way to meet people and you can see as much or as little of them as you’d like.

7. 6.

Sleep with the TV on all night. Or nap when you want without interruption. Need I say more. You choose the restaurants. One of my favorite memories is of wandering around Civitavecchia in search of a small restaurant for lunch. After passing by a Subway store and a couple of tourist joints, I found an out of the way cafe where for sure I was the only American in the place. Had I been with someone, we might have ended up at Subway or at a place mobbed with tourists. Bring your e-reader, smartphone or something to do should you find that you feel a bit self-conscience.

Homestead without having to claim-jump.  No more having to divvy up the drawers, negotiate the hangars, section the closet or create a mini-Maginot Line on the counter top. Hang up all of your clothes, if you wish. Line up your toiletries in the bathroom instead of always rummaging through your hanging tote kit. Totally unpack for the duration and not have to fold and stack half of your clothes on closet shelves.

Take your time in the bathroom. Whatever you’re doing in there, take your time. Take a longer shower after a strenuous day exploring ancient ruins. You won’t have to worry about putting anyone out to

Co-Op/Host Agency Guide 2012/13

have to find a public bathroom either! (“Are you almost finished in there?”)

The electric plugs are all yours. Two people traveling together usually means one laptop, two cameras, two phones and two phone chargers, maybe a tablet or e-reader and on and on. Usually there are only two or three available outlets to use to charge eight or nine devices. No more having to do rock, paper, scissors to see who gets to charge what electronic device first. They’re all yours!

Look over all of your terriﬁc stuff you’ve bought. You can display all of your shoreside purchases on the empty bed or sofa. Shopping for woolens in Norway? Maracas in Mexico? Italian leather in, well, Italy? It’s so much fun to unpack your treasures and set them out while you decide who will get what souvenir when you get home.

And my number one, totally ridiculous reason to travel solo? You can build a zoo with your towel animals! If you haven’t cruised lately, the towel animals that your room attendent leaves on your bed at night are getting pretty fancy. At one time, the towel monkey on a hanger attached to a ceiling tile was considered extreme. Now there are elephants, ducks, manta rays and pigs with snouts. It’s actually fun to set up a display and take a photo of all of them on the last night of your cruise. And no one to say, “Oops! So that’s where my towel is!” and destroy the terrycloth critter. N.B. If you find yourself talking to any of these adorable yet inanimate creatures, maybe you’re just not cut out to be a solo traveler. Yes, I’ve gotten a little silly here with the towel animals, but only to emphasize my point. Solo travel, whether by choice or necessity, isn’t for everyone. I’ve known people who would rather fall off the earth than even sit in a restaurant by themselves let alone take an escorted tour or a cruise. But if you should ever try it, you’ll find that traveling solo instills confidence and will drag you out of your comfort zone. Solo travel imparts a sense of wonder and satisfaction in knowing that you could actually go it alone and have the most wonderful time ever.

TRAVELSAVERS

A.J. Rick Mazza, President & CEO

Right from its inception more than 40 years ago, TRAVELSAVERS proved itself as a sophisticated global marketing company. Today, the brand is one of 19 owned by American Marketing Group, Inc. and has grown to more than 3,200 agencies in nearly 30 countries. But despite its global expansion, TRAVELSAVERS’ mission has never changed: to drive new customers directly to its travel professionals and keep them coming back. TRAVELSAVERS offers a complete range of marketing and sales support services to help its agencies maximize both leisure and corporate sales, online and offline. Its marketing and technology resources, along with its strong preferred supplier relationships have led to an annual sales volume of more than $20 billion.

TRAVELSAVERS broke new ground decades ago with its exclusive territory system for licensed agencies. Based on populations of 50,000 the unique system allows for full control of client relationships and repeat business. The system delivers tangible, bottomline benefits to TRAVELSAVERS agencies around the world. All resulting leads from national advertising and marketing campaigns direct consumers to find their local agent to provide business opportunities.

All licensed agencies have a personal business consultant that is on hand to help develop a successful business plan and assist in taking advantage of sales and marketing opportunities. TRAVELSAVERS agencies also have access to virtual seminars with reoccurring themes including ‘live’ presentations from preferred suppliers, information on new programs and more. Travel Market, a global conference that brings TRAVELSAVERS staff, suppliers and agencies together, provides limitless educational and networking opportunities. The next conference is scheduled for June 2014 in Boca Raton, Florida.

TRAVELSAVERS’ portfolio of marketing and service programs appeals to both corporate- and leisure-oriented agencies, and includes custom solutions direct mail campaigns including multi-branded niche lifestyle mailers, global hotel program, two consumer travel magazines, Value Incentive Program including VIP concierge, consumer email program, consumer flyers, custom email editor, corporate e-newsletter and Travel Club, a web-based loyalty program. Additionally, TRAVELSAVERS agencies can take advantage of Acclaim Meetings educational and service programs for meetings and incentives business, Travel Tix air ticket fulfillment service, TRAVEL HELPLINE and agent24 worldwide after hours services, TWIN global travel management company and agency network, Well-Being Travel medical and wellness resource and Forte Business Travel Solutions, a behind-thescenes corporate resource to help agencies win new business, retain clients and stay profitable.

TRAVELSAVERS offers cutting-edge technology including cruiseexpress, a proprietary B2B and B2C cruise booking engine, hotel booking engine, a consumer booking engine for The Affluent Traveler Collection brand, social media platform that allows agencies the opportunity to push one marketing message out through the most popular social networks and agent extranet that provides access to information about web exclusive offers from preferred suppliers, training opportunities and more. Additionally, TRAVELSAVERS’ consumer website, www.travelsavers.com, brings the exclusive territory system to the web by referring potential clients to TRAVELSAVERS agencies. To learn more about joining TRAVELSAVERS, call 1-800-366-9895.

November 2012

The TRAVELSAVERS Difference. ÷ Over 40 years of travel industry success ÷ Full staff of personal business consultants ÷ Unique protected territory system ÷ Excellent preferred supplier relationships ÷ Award-winning suite of marketing programs ÷ Social media tools ÷ Powerful technology solutions ÷ Proprietary cruise booking engine ÷ Website and mobile solutions ÷ Meeting and incentive resources ÷ Hotel program with rich amenities ÷ A full suite of corporate travel solutions ÷ Over 19 travel brands servicing you daily

We invite you to learn more about why our HNLUJPLZ HYL JVUÄKLU[ PU ;9(=,3:(=,9: HUK ^OH[ ^L JHU KV MVY `V\ *HSS \Z [VKH`

2012/13 Co-Ops • Consortiums • Franchisers The Affluent Traveler Collection 71 Audrey Avenue Oyster Bay, NY 11771 (866) 672-7674 Fax: (516) 624-6015 www.theaffluenttraveler.com info@theaffluenttraveler.com A.J. Rick Mazza, President & CEO Nicole Mazza, Chief Marketing Officer Thomas Hayden, Sr. Vice President, Global Luxury Sales Elizabeth Grundon, Senior Director, Business Development Marketing company for luxury travel advisors

Year Started: 2008 Years in Business: 4 Number of agencies: 200+ Special services for members: The industry’s newest and most exclusive marketing group for luxury travel advisors, The Affluent Traveler Collection provides its members with the buying power, technology, training and marketing expertise to quickly profit in the premium to luxury travel market. Agencies build their businesses through exclusive luxury supplier offers, enhanced commissions, and consumer leads. The Affluent Traveler consumer travel magazine (available in 14 countries) should be more than 15 countries and web site drive luxury business to agencies. The enriched hotel amenities program encourages customer loyalty. A complete program of educational opportunities helps members grow their businesses, including an annual Affluent Traveler Luxury Symposium, supplier and product trainings, webinars, and the personal attention of a dedicated BDM. The Affluent Traveler Collection guides its luxury travel advisors and their clientele to enjoy “the good life” in their travels. Join us on June 19-21, 2012 at Scottsdale’s luxurious The Phoenician for our global conference. The next Symposium will take place in June 2014 in Boca Raton, Florida. Goals for members: Provide members with comprehensive tools (suppliers, technology, training and marketing) to quickly profit and excel in the luxury travel niche.

American Express Representative Travel Network 200 Vesey Street New York, NY 10285 (212) 640-3601 • Fax: (212) 640-0316 E-Mail: Ernesto.G.Lavandero@Aexp.Com www.Joinrepnetwork.Com Tony Gonchar , Vice President, Retail Travel Network Ernesto Lavandero, Director, Us Representative Network Franchise

Year Organization Started: 1915 Years In Business: 96 Estimated 2011 Sales: Over $5B Number of U.S. members: N/A Number of Canada members: N/A Number of U.S. Locations: N/A Number of Canada Locations: N/A Annual Volume of Median Agency: N/A Initial Membership Fee: N/A Annual Renewal Fee: N/A Monthly Fee: N/A Membership Requirements: N/A

Special services for members: Access to exclusive preferred-supplier programs; business travel services; marketing; advertising; training; networking and communication vehicles formembers, including Internet sites; and access tomore than 2,200 Travel Service Office locations* worldwide in more than 140 countries. (*Comprises travel and Foreign Exchange service locations of American Express; not all services available at all locations.) Goals for members: To achieve higher profits, faster growth and increased productivity

Leisure Travel Alliance (LTA) 11200 Lakeway Drive, Suite 18A Austin, Texas 78734 (512) 788-5586 • Fax: (512) 788-5587 E-mail: info@leisuretravelalliance.com dacosta@leisuretravelalliance.com www.leisuretravelalliance.com Stuart Godwin, President & Ceo Steve Kaplan, Director Industry Relations Dennis Acosta, Director Member Sales & Service Bobby Godwin, Manager Marketing & Information Technology Leisure Travel Consortium for Professional Travel Agents

Year Organization Started: 2007 Years In Business: 5 Estimated 2011 Sales: N/A Number of U.S. members: 300 Number of U.S. Locations: 300 Annual Volume of Median Agency: N/A Initial Membership Fee: 1st year fee waived Annual Renewal Fee: Future fees based on agency sales production. Membership Requirements: Phone interview prior to membership approval. ProgramsR Enhanced commissions with over 60 preferred suppliers. • Network funded and managed consumer direct mail and email marketing. • Exclusive supplier promotions and offers. • Member-only extranet and booking portal. • Hundreds of group amenity cruise departures with major cruise lines. • Annual conference and regional training events. • Business-

November 2012

CruiseOne

1201 W Cypress Creek Rd, Ste 100 Fort Lauderdale, FL 33309 (800) 892-3928 • Fax: (954) 958-3697 E-mail: Recruitment@wth.com • www.CruiseOneFranchise.com • http://www.facebook.com/CruiseOne Brad Tolkin, President & Co-Chairman/Co-CEO of World Travel Holdings Jeff Tolkin, Co-Chairman & Co-CEO, World Travel Holdings Dwain Wall, Senior Vice President & General Manager Joelle Delva, VP, Operations Sandi Szalay, VP, Home-Based Information Technology Drew Daly, VP, Sales Performance & Training Luis Zuniga, VP, Marketing & Communications Tim Courtney, Director, Franchise Development Franchise Network

Year Organization Started: 1992 Years In Business: 20 Estimated 2011 Sales: N/A Number of U.S. members: 780 Other members: Norway: 1 Number of U.S. Locations: 780 Other Locations: Norway: 1 Annual Volume of Median Agency: N/A Initial Membership Fee: $9800 Annual Renewal Fee: N/A Monthly Fee: 3% royalty fee Membership Requirements: No experience required. Full training provided. Afﬁliation: ASTA, CLIA, NACTA, IATAN, U.S. Small Business Administration, IFA (International Franchise Association), MinorityFRAN, VetFRAN

Founded in 1992, CruiseOne has become a leading travel retailer in the country. As part of World Travel Holdings (WTH), we maintain the position as the premier vacation supplier providing millions of people access to the world’s most fascinating destinations. Beyond our growing clientele base, we have mastered the art of unrivaled buying power, innovative marketing programs and dedicated franchise support. Undoubtedly, our Franchise Owners stand out above the rest. As we celebrate 20 years in business, we are proud to have over 780 independently-owned travel franchise locations. We maintain our success model not only by the unwavering support we give to all of our Franchise Owners but by

combining access to the greatest buying power in the industry. CruiseOne Franchise Owners are able to plan vacations while their customers enjoy the personalized touch of an experienced Vacation Specialist. Marketing CruiseOne has implemented a fourdimensional marketing strategy unlike any other in this industry. In an effort to incorporate the laws of branding, new media techniques and ondemand print development, we have created this Four-Dimensional Marketing Plan allowing you, as a CruiseOne Franchise Owner, the ability to explore a full comprehensive approach towards effectively marketing to your clientele.

Co-Op/Host Agency Guide 2012/13

Training We make an oath to help you build your business foundation and arm you with a robust knowledge of the services and products integral to this industry. Initial training takes place at our state-of-the-art ‘Learning Center’ located at our Fort Lauderdale, World Headquarters facility. Our expert training team with over 40 years experience in the industry educates you on the core components of the travel business while focusing strategic planning to ensure your success. Technology CruiseOne employs cutting-edge technology solutions specifically designed for our Franchises. These systems include everything you need to market, sell and service your customers, including tools designed specifically for home-based Franchise Owners. Dedicated Corporate Headquarters Team A staff of nearly 100 employees supports you in growing your business as well as increase sales before, during and after the sale. We even provide 24/7 technical support.

2012/13 Co-Ops • Consortiums • Franchisers MAST Vacation Partners 17W635 Butterﬁeld Road, Suite 150 Oakbrook Terrace, IL 60181 (630) 889-9817 • Fax: (630) 889-9832 E-mail: johnw@mvptravel.com www.mvptravel.com John Werner, CTC, President & COO Mike Fitzgerald, Manager of Finance & Administration Georgina Chapman, Manager of Design & Marketing Communications Bob Sharer, Manager of Online Services Rachael Wilson, Manager of Marketing Services Cami Morello, Manager of Member Services Lisa Minton, Manager of Membership Sales & Development Regional Consortium

Year Organization Started: 1969 Years In Business: 43 Estimated 2011 Sales: N/A Number of U.S. members: 198 Number of Canada members: 1 Number of U.S. Locations: 198 Number of Canada Locations: 1 Initial Membership Fee: Joining incentives Annual Renewal Fee: Four membership programs available Programs: Finance: Unique commission and bonus agreements, overrides Marketing: Direct Mail: Consumer Magazines directed towards various markets, Monthly agency-branded, lifestyle-themed Post Card Marketing: Digital: Two e-mail marketing programs directed for different audiences, social media and website content Training: Sales and Marketing webinar series, regional training, annual seminars and workshops Agency Support: Member needs assessment and business coaching services, problem resolution MAST 2013 Annual Conference, Beach Marriott, Newport Beach, California, April 26-29, 2013

NEST

(Network of Entrepreneurs Selling Travel) 243 South Street Oyster Bay, NY 11771 (516) 922-2691 • (888) 245-NEST • Fax: (516) 922-5842 www.jointhenest.com • www.inthenest.com E-mail: info@jointhenest.com

Kathryn Mazza-Burney, Nicole Mazza, Nancy Bennett, Bonnie Friedman, Rosemary Sarkis,

President Executive Vice President, Chief Marketing Officer Senior Vice President, Sales Senior Director, Marketing Senior Director, Business Development

Co-Op: Marketing company for independent home-based agencies

Year Started: Years in Business: Annual volume of median agency: Number of home-based agents:

2004 8 $600,000+ 600

NEST is the industry’s first and only marketing group dedicated solely to homebased travel agents. We exclusively embrace the home-based travel agency business model, focusing our efforts on helping entrepreneurs achieve greater success financially, professionally and personally by championing solutions just for them. NEST is a marketing company serving two primary clients: the home-based travel agent and the preferred travel supplier. Agencies join as members and book directly with suppliers (using their own CLIA, IATA True or ARC number), maintaining their agency ownership, commissions and client base. We’ve built a solid network of top-producing, home-based entrepreneurs. We’ve set the bar high and require certain levels of sales and a commitment to continued growth and profitability. NEST agencies must meet the following criteria: 1) homebased; 2) independently owned and operated; 3) registered to book directly with suppliers; and 4) generate a designated, minimum amount of preferred supplier sales. In return, they receive a full spectrum of marketing, sales, technology and operational support through a close-knit community. Special services for members: Retain your identity by booking directly with preferred cruise lines, tour operators, resorts, etc., and receive specially negotiated, higher commissions. We are not a host agency. We give NEST agents the ability to be more competitive with exclusive discounts, value-added amenities and group dates, as well as building their name and credibility with preferred suppliers. You can expand your marketing with turnkey direct mail and e-promos (JOURNEYS consumer travel magazine, and NESTDirect consumer direct mail program).Gain huge efficiencies with cruiseexpress (our direct-connect cruise booking engine that is your simple, single-source to make cruise bookings) and NESTHotels (our Web-based booking engine with an inventory of over 90,000 properties worldwide).Use our Extranet to connect with suppliers, other NEST agents, specials, and training schedules. Earn thousands of dollars extra with our NESTRewards program. You also have access to our Acclaim Meetings company to help you prosper in the meetings and incentives sector; and our Well-Being Travel to assist you in profiting in medical travel. Goals for members: We help leading home-based travel agencies achieve greater success financially, professionally and personally by championing solutions and opportunities exclusively for them. To learn more about joining NEST, home-based agents can visit www.jointhenest.com,

November 2012

15 Signature Travel Network

2013 Owners’ Meeting: September 25-28, 2013 Mandarin Oriental, Washington DC 2013 Sales Meeting & Trade Show: November 14-16, 2013 MGM Grand Las Vegas

4640 Admiralty Way, Suite 306 Marina del Rey, CA 90292 (310) 574-0883 • Fax: 310-574-0804 www.signaturetravelnetwork.com • E-mail: info@signaturetravelnetwork.com Membership Information: Sonia@signaturetravelnetwork.com • www.signaturetravelnetwork.com/join Michelle Morgan, CTC, President Alex Sharpe, Chief Operating Officer Sonia Athan, Vice President of National Sales The 2012-2013 Signature Board of Directors: Tim Smith, CTC, Carefree Vacations – Chairman Steve Orens, CTIE, Plaza Travel – Vice Chair Eric Maryanov, CTC, All Travel – Treasurer Michael Hannan, San Marin Travel – Secretary Craig Baldridge, Creative Vacations & Cruise Centers – Director Craig Hsu, Travel Design USA – Director Carol Lekki, Carol’s Travel Service – Director Cathie Lentz-Fryer, CTA Travel – Director Carol Levy, Travel Planners – Director Olga Placeres, Preferred Travel of Naples, Inc. – Director Phil Swartz, Holiday Cruises and Tours of Tallahassee – Director

Cooperative

Year Organization Started: 1956 Years In Business: 57 Estimated 2011 Sales: 5 Billion Number of U.S. members: 214 members Number of Canada members: 2 members Number of U.S. Locations: 414 retail locations Number of Canada Locations: 14 retail locations Annual Volume of Median Agency: N/A Initial Membership Fee: $1,500 Annual Renewal Fee: None Monthly Fee: None Membership Requirements: $2M in Signature Preferred Cruise and Tour Supplier Revenue and usage of ClientBase. PROGRAMS As a member-owned and operated cooperative, the resources of Signature Travel Network are used solely to benefit members. Marketing and technology programs are designed to build the brand identity of the member, not the network, and can be customized to suit individual member needs. There are no franchise or high annual marketing fees, and members participate in profit sharing programs. Signature's success and continued growth is attributed to an unwavering mission: provide members tools necessary to adapt to the unique and changing needs of their customers. Member services and programs include: industry-leading technology tools; highly-customized marketing programs that include affordable publications and complimentary email and direct mail campaigns; a comprehensive portfolio of preferred partners, including local destination specialists in more than 130 countries and privileges at nearly 800 of the world's finest hotels and resorts; training and certification programs; and exceptional support to ensure travel consultants have the information and resources they need to exceed their customers' expectations and close more sales. Industry leading technology • Electronic and Print Marketing World Class Hotel Program (nearly 800+ properties) 82 Destination Specialists Worldwide in market Training/Certification Program

Co-Op/Host Agency Guide 2012/13

WESTA (Western Association of Travel Agencies) 5933 NE Win Sivers Dr Ste 202, Portland, OR 07220 (503) 251-8170 E-mail: info@westa1.org • www.joinwesta.com Mike Estill, WESTA Chief Operating Officer Member-Owned Cooperative

Year Organization Started: 1983 Years In Business: 29 Estimated 2011 Sales: $450M Number of U.S. members: 149 Number of U.S. Locations: 149 Annual Volume of Median Agency: $3M Initial Membership Fee: $500 Annual Renewal Fee: $500 Monthly Fee: None Membership Requirements: Minimum years in business and production levels Special services for members: Flat-rate membership pricing, profits haring back to the membership with no overrides retained by organization. 800+ page intranet support site with detailed information on all programs. Agency customized direct mail marketing program featuring over 20 individualized pieces per year with postage included pricing for less than the price of a stamp. Extensive educational programs including supplier trade shows, agent educational dinner meetings and multi day annual owners & managers business conference with events held in several west coast locations. WESTA-only agent educational fams & seminars at sea. Goals for members: To provide members with a selection of programs designed to increase sales, product knowledge, and profitability through the strengthening of the working relationship between a select group of west coast agencies and the major suppliers in the west coast

2012/13 Co-Ops • Consortiums • Franchisers Cruise Holidays (Member of the Travel Leaders Group) 3033 Campus Drive, Ste W320, Plymouth, MN 55441 (800) 824-1481 E-Mail: fpkowal@cruiseholidays.com www.joincruiseholidays.ca • www.joincruiseholidays.com www.cruiseholidays.com www.facebook.com/JoinCruiseHolidaysNorthAmerica Mark Schiffner, VP & COO Peter J. Kowal, Franchise Sales Barb Chamberlain-Ritchie, Manager, Canadian Operations Sharon Johnson, ECC, Manager, Franchise Services Kevin Kimes, Dir, Systems Development & Training Sarah Larson, Manager, Internal Operations Nickyla Marso, Manager, Vendor Relations Andrea Nimmo, Manager, Marketing Rich Tucker, Manager, Social Media International Franchiser

Year Organization Started: 1984 Years In Business: 28 Number of U.S. Locations: 135 Number of Canada Locations: 41 Other Locations: 45 in Great Britain Franchise fee for retail start-ups: $30,000 Franchise fee for retail conversions: Up to $5,000 Monthly Fee: $750/month Meeting Registration Fees: Vary Membership Requirements: Prospective franchise owners go through screening process with franchise development team • Industry-leading “CruiseWeb” operating system keeps all aspects of franchisee's business accessible via one dashboard, including CRM, cruise groups management, accounting, task management, detailed booking history, cruise inventory, marketing and promotions. Fully integrated with our online booking system. • Completely integrated marketing program: All "on your behalf" online marketing pieces and direct mail pieces have their own landing page on each franchise owner's website. All franchisee websites are provided by headquarters with pre-populated content that can be customized by each store if desired. • Exclusive programs include international air desk, domestic air booking engine, a hotel booking program, a bundled vacation program, consolidated group inventory, and access to singlescruise.com. • Franchisees can reduce monthly payments to HQ if they attend annual convention & mid-year meeting, or reach specified sales goals. • Robust weeklong training program for new franchisees; advanced training for cruise group sales; live training webinars, online training library, a membersonly online networking group, social media and PR

Results! Travel

3033 Campus Drive Ste W320 Plymouth, MN 55441 (800) 234-8241x100 • Fax: (952) 587-1821 E-mail: admin@resultstravel.net www.resultstravel.com

John Risner,

Vice President &General Manager

Franchiser Network

Year Organization Started: 2011 Worldwide System Sales: Domestic Franchised Units:

2000 $2,32 Billion 653

Results! Travel is unique. We offer the most exciting way to obtain industry-leading override and incentive commission programs with some of the best preferred suppliers, including domestic and international airlines - all while retaining your individual business name. As a member of our family, you have the best of both worlds. You gain the negotiating power and stability of a multi-billion dollar travel company without sacrificing your identity and individual way of doing business and without making substantial financial commitments. We have designed a program that provides you: • Superior preferred supplier agreements with major suppliers covering each critical area. • Additional sales resources • Select negotiated programs for savings on your office supplies, overnight delivery, etc. • Valuable technology assistance. • Marketing & Promotional programs. • Accessible Regional Managers to assist you in taking full advantage of our preferred suppliers’ offerings. • Educational and networking opportunities. • Cutting-edge customer relationship management tools to better track your customers and sales. • Exclusive Business Travel Management tools to help you gain and keep profitable corporate travelers. We believe so much in making you a welcome part of our family that for a limited time we’re willing to let you experience Results! Travel at no up-front cost to you. We’ll waive both the initiation fee and your first year annual Membership fee. Plus, if you’re not completely satisfied, you can exit the program at any time with a thirty day written notice. Moreover there is no lengthy contract to sign and no annual fee to join. Become a part of Results! Travel family today! Nearly half of our new members join as a direct result of recommendations from our existing franchisees – this is a testament of how Results! Travel truly delivers. Marketing Programs: Unique preferred supplier program, including major airlines, cruise lines; quarterly local market meetings; national travel publication and “On Your Behalf” direct mail marketing program.

November 2012

Travel Leaders Group Travel Leaders

Vacation.com 1650 King Street, Suite 450 Alexandria, VA 22314 (800) 848-8756 Fax: (703) 548-6815 E-mail: insidesales@vacation-corp.com www.JoinVacation.com

3033 Campus Drive Ste W320 Plymouth, MN 55441 (281) 587-1821 • 866-225-9026 E-mail: TravelLeadersHQ@travelleaders.com www.TravelLeaders.com

Roger E. Block, CTC, Darla Chartier, Jose Ferreira, Perry Lungmus, Peter Thomson, Pam Young,

President Vice President Vice President Vice President Vice President Vice President

Franchise Network

Year Organization Started: 1984 2011 Worldwide System Sales: $2,44 Billion U.S. Franchised Units: 371 Make more money on the sales you are making today, plus get tools to help grow your business!

Increased Earning Opportunities • Direct, best-in-class Backend Overrides on major domestic and international airlines • Phenomenal upfront commissions on over 70 domestic and international airlines through our exclusive contracts • Industry leading Point-Of-Sale Commissions on cruises and tour bookings • Incentive commissions with the top suppliers and destinations in the industry — best value • A leisure lead generation program that is proven to deliver qualified leads. Effective Business Tools & Strategies • Including our unequaled and award-winning Business Travel Management programs, that helped our franchise members attract new business in excess of $100 million just last year. Our allinclusive toolbox includes: • Templates and services for everything from prospecting to pricing • Sales presentations, RFP responses and much more • Three leading corporate-booking engines we manage for you. You don’t need an IT team!

Luxury Center of Excellence • Including a comprehensive educational program, a growing portfolio of preferred luxury suppliers and marketing designed specifically for this lucrative segment • Best in class DMC network National and Local Marketing and Public Relations — All Proven to Generate Sales • A nationally promoted brand that tells the world who you are: "A leader in travel." • Direct Mail and exclusive Postcards magazine • Award winning E-marketing • Award winning PR training on how to work with the media, getting your name out to your community, and establishing yourself as a local travel expert. Technology, Training & Support to Help Your Agency Grow • Training and educational trips • In-office agency visits • Personalized business consultations • Assistance with co-op advertising funds • Ongoing support and accountability • Customer Relationship Management web-based tool

Co-Op/Host Agency Guide 2012/13

John Lovell, President International Marketing Services Organization

Year Organization Started: 1999 Years In Business: 13 Number of U.S./Canada members: 5,100 Membership Fee: Tiered dues structure dependent on Preferred Supplier Sales Vacation.com is the largest travel services marketing organization in North America, serving independent retail travel agencies across the U.S. and Canada. Vacation.com facilitates “The Power of the Partnership” between a network of quality Preferred Suppliers and member agencies that increase profits through enhanced commissions, award-winning marketing programs, comprehensive training and unique vacation products. Visit www.JoinVacation.com to learn more about the benefits Vacation.com offers and to try the Benefits Calculator to discover the financial value of membership. Vacation.com is owned by Travel Leaders Group. Technology: “GoSiteSee” – post-purchase mobile application for agencies to provide consumers, “In-sites” – agency branded destination microsites within agency websites, “Cruise Pro” – new easy-to use web-based cruise booking tool, newly launched “Agent Universe” member Intranet web portal Training: A dozen live and recorded webinars per month, 150+ hours of training during International Conference, and multiple regional training seminars throughout the year Programs: In-sites, AirPRO airline commission program, Cruise Pro, Engagement consumer marketing, GoSiteSee, Stream prepaid hotel program, Cruise Space, Pre & Post Cruise Solutions, Retargeted E-

2012/13 Co-Ops • Consortiums • Franchisers

TRAVELSAVERS

71 Audrey Avenue Oyster Bay, NY 11771 (516) 624-0500 • (800) 726-7283 • Fax: (516) 624-6024 sales.travelsavers.com E-mail: sales@travelsavers.com A.J. Rick Mazza, President & CEO Jim Mazza, Executive Vice President & Chief Operating Officer Nicole Mazza, Executive Vice President, Marketing, & Chief Marketing Officer Kathryn Mazza-Burney, Executive Vice President, Sales & Service International Individually-Owned Chain

Year Organization Started: 1970 Years in Business: 42 Estimated 2011 sales U.S./International: $20 billion+ Number of licensees worldwide: 3,265 Initial licensee fee (home ofﬁce): $5,000 (no fee for qualified agencies) Initial licensee fee (branch): $1,000 Annual fees: None When TRAVELSAVERS opened its doors in the early 1970s, the idea of independent travel agents organizing into a cooperative or consortium was relatively new to the travel industry. TRAVELSAVERS’ founder and longtime agency owner, Rick Mazza, embraced this concept and took it one step further to create the first, sophisticated global travel marketing company for travel sellers. The group’s primary goal was to help its agencies increase their market share as well as their overall profitability. The TRAVELSAVERS vision is as relevant and focused today as it was back then: to drive new customers directly to its licensee’s doors and keep them coming back. Now in its 42nd year, TRAVELSAVERS is a leading international marketing organization with a retail chain of 3,265 independently owned travel agencies in nearly 30 countries that generates more than $20 billion in annual travel sales. TRAVELSAVERS also offers a complete range of marketing and sales support services to help its preferred supplier partners maximize both leisure and corporate sales through its network of travel agencies. Unique to TRAVELSAVERS, its agencies are each given an exclusive territory in the U.S., based on a pop-

ulation of 50,000.This territory, and all business leads generated from it, is theirs for as long as they are affiliated with TRAVELSAVERS and adhere to basic requirements such as selling a large percentage of their business through our preferred suppliers. We believe that independent travel agencies — with strong local relationships complemented by a global reach — are well equipped to thrive in today’s marketplace. Special services for licensees: Each agency receives an “exclusive territory” and a complete portfolio of marketing programs to mine that business. Our preferred supplier relationships are unparalleled. Our Custom Solutions program provides a suite of online and offline marketing initiatives including: professionally designed and customizable flyers featuring exclusive preferred supplier offers, graphic design services for branding collaterals, and monthly virtual trainings. We publish the awardwinning JOURNEYS (a consumer travel magazine that is customized for our agencies), and our Lifestyle Marketing Campaigns help agencies tap into the hottest niche travel markets such as Romance, Cruising, Family, Luxury, We have epicurean,

cultural and mind, body and soul in addition to: Escorted Tours, and Soft Adventure/Cultural. Our Corporate Services Division offers comprehensive marketing tools and management consulting services for agencies serving business travelers. On the technology side, we offer our proprietary cruiseexpress and CorpXpress online cruise booking tools; our Proprietary Global Hotel Program is fully commissionable with highly discounted rates and block space program; our travel tix air fulfillment service lets agents increase air commissions; our TRAVEL HELPLINE and agent24 worldwide after-hours services give travelers peace of mind. TRAVELSAVERS agencies also have access to WellBeing Travel (as do our ATC agents and NEST agents) Our agents also have access to our Acclaim Meetings company to help them prosper in the meetings and incentives sector; and WellBeing Travel to assist them profit in the medical travel market. Our TWIN global travel management company also provides opportunities to partner with other top agencies offering in-bound services and travel specialty products/services in nearly 30 countries around the world. Our next global Travel Market conference is scheduled for June 2014 in Boca Raton, Florida. Goals for licensees: We provide our licensees with the competitive tools to build and maintain a profitable leisure and corporate client base, and increase revenues both in the local marketplace as well as the global business arena. Our dedicated Business Development Managers work one-on-one with our licensees to be sure they have all the tools they need to prosper. Agencies considering becoming part of TRAVELSAVERS can call 800-7267283, E-mail sales@travelsavers.com or visit www.sales.travelsavers.com.

November 2012

UNIGLOBE Travel USA, LLC

USA Regional Headquarters 18662 MacArthur Blvd., Ste 100 Irvine, CA 92612, USA (949) 623-9000 • (800) 233-0619 E-mail: franchise@uniglobe.com www.uniglobetravelusa.com

U. Gary Charlwood, Tracy Bartram, Andrew Henry, Betsy Geiser,

World Headquarters

1199 West Pender Street, Suite 900, Vancouver BC (604) 718 2600 E-mail: info@uniglobe.com www.facebook.com/uniglobetravelinternational twitter.com@UniglobeTravel Chairman & CEO Executive Vice President & CFO Vice President, U.S. Operations Vice President, Uniglobe Travel Center

National Host Agency — National & International Franchiser

Year Organization Started: Years In Business: Estimated 2011 Sales: Number of U.S. members: Number of Canada members: Number of Locations: Annual Volume of Median Agency: Initial Membership Fee: Annual Renewal Fee: Monthly Fee: Membership Requirements:

1981 30+ N/A N/A N/A +700 locations in 60 countries N/A $1,450 N/A Varies N/A

Special Services for Members

Traditional Agencies: A globally recognized brand-name identity for mid-sized travel agencies along with access to a broad spectrum of technology, sales tools and lead generation programs to support growth of corporate sales. Organization Values Statement: To help our agents develop and achieve their business goals. More Options The combined expertise of our travel consultants, audit, quality control and lowest-fare search engines mean you’ll never rely on luck and timing to secure the best fares and preferred seating. Whether it is through our extensive website system or electronic itinerary updates, you will always be able to access us to retrieve the latest details of your trip. UNIGLOBE Quality Assurance Program offers round-the-clock ticketing and accurate itineraries for all corporate self-booked travel using our online tools (once you have become a registered user). Our proprietary software conducts more than 100 quality control tests to check file accuracy and completeness. From frequent flyer and hotel frequentstay credits to special invoice codes and accounting references, every detail is checked so your expenditures and travel are error-free.

Contact Afﬂuent Traveler Collection (866) 672-7674 www.theafﬂuenttraveler.com American Express (212) 640-3601 www.Joinrepnetwork.Com Leisure Travel Alliance (LTA) (512) 788-5586 www.leisuretravelalliance.com CruiseOne (800) 892-3928 www.CruiseOneFranchise.com Cruise Holidays (800) 824-1481 www.joincruiseholidays.com www.cruiseholidays.com MAST Vacation Partners 630-889-9817 www.mvptravel.com NEST (516) 922-2691 www.jointhenest.com • www.inthenest.com Results! Travel (800) 234-8241x100 www.resultstravel.com Signature Travel Network (310) 574-0883 www.signaturetravelnetwork.com Travel Leaders (866) 225-9026 www.TravelLeaders.com TRAVELSAVERS (800) 726-7283 sales.travelsavers.com Vacation.com (800) 848-8756 www.JoinVacation.com UNIGLOBE Travel USA, LLC (800) 233-0619 www.uniglobetravelusa.com WESTA (503) 251-8170 www.joinwesta.com

Co-Op/Host Agency Guide 2012/13

Amadeus Agenta is All About You

The Right Partners “Rediscover the fun of being a travel agent and successful entrepreneur with Amadeus Agenta. What are you waiting for? Go out there and focus on selling! Don’t worry; we’ll take care of the rest. Take your business to new heights with Amadeus Agenta.” Bill Moreno, Manager, New Business Development & Hosted Programs

Make more, do more. Amadeus Agenta enables you to:

As an independent travel agency, you

know how to sell travel. We help by offering a hosted travel agency solution that incorporates the latest technology of the Amadeus Selling Platform, together with time-saving tools, high value content and support services. Amadeus has teamed up with UNIGLOBE Travel Center, a veteran in the travel industry, to provide a technology and support solution that keeps you focused on business strategy without worrying about administrative functions. This exclusive partnership puts UNIGLOBE’s top-notch customer service and Amadeus’ leading industry technology into your hands, equipping you to sell with confidence.

Make more money. Keep up to 100% of commissions earned Generate new business and attract customers with innovative marketing programs and services Enjoy the negotiating power of a high-volume agency Lower automation costs Do more of what you do best. Focus on selling travel and offering great customer service Delegate administrative functions Grow with trusted partners by your side

Focus on your business.

Key benefits Enjoy timely direct deposit on all your earned commissions Gain access to full GDS & non-GDS content Take advantage of Vacation.com direct & e-mail programs Profit from guaranteed group cruise rates and blocked space Tools Full GDS reservation functionality Graphic or cryptic access Do business your way. Commission and revenue tracking Amadeus Agenta supports your indeOnline agent and client reporting pendence, offers higher commissions, Service fee management and helps you do what you do best— Amadeus checkmytrip.com sell travel and serve your customers. Services Specifically designed for small or homeHosting and fulfillment from UNIGLOBE Travel based agencies, Amadeus Agenta provides Center’s experienced travel professionals easy-to-use travel technology and booking Ticketing • Invoicing and itineraries • Quality control tools, while a host agency handles tradiHelp desk and support from veteran travel agents tional ticket fulfillment and operation. ARC sales filing and services For more information, visit www.amadeus.com, Training and mentorship programs available call 1.888.AMADEUS, or send an E-mail to salesinquiries@amadeus.com Supplier Webinars and one-on-one sessions

November 2012

Co-Op/Host Agency Guide 2012/13

2012/13 Co-Op/Host Agency Guide

Avoya Travel/ American Express Unrivaled Technology Avoya Travel Independent Afﬁliates have exclusive use of its easy-touse, patent-pending, Agent Power™ technology – the industry’s most comprehensive online Travel Agent Operating System™ offering access to: • Live Leads • Integrated booking engines • Customer Relationship Management resources • Internal social networking • Live support By Scott Koepf

Vice President of Sales Avoya Travel/American Express’ goals are to increase the incomes of its Independent Affiliates and the company is committed to helping travel professionals live a lifestyle of success. To fulfill these goals, Avoya Travel offers independent travel businesses Live Leads™, an established reputation, increased income potential, instant commissions, education and specialization, awardwinning technology, and exclusive competitive consumer advantages. Make More Money with Live Leads™! Avoya Travel’s Independent Affiliates make 10 to 20 times more money than the average home-based travel agent. Travel Professionals can focus on selling and generating top-tier commissions when they affiliate with Avoya Travel because the host agency offers 24/7 access to its Live Leads program. Avoya Travel spends millions of dollars to generate vendor and destinationspecific Live Leads which are new customers sent exclusively to each Independent Affiliate via the phone, Internet, and text message.

Accounting and instant commission tracking The ability to sell travel from anywhere an Internet connection is available Independent Affiliates are also offered a private-label website, which provides customers with real-time pricing, promotions, and rich content that is automatically updated. Increasing Earnings with Education Accessible through Agent Power, Avoya Travel Independent Affiliates have access to education programs at Avoya Travel University™ which offers top educational programs, including daily and ondemand vendor, destination, and sales education. In addition, Avoya Travel also handles aspects of business that take time away from selling with accounting and commission tracking (Independent Affiliates are paid weekly via direct deposit), more than 25,000 cabins in group space, a customer care and contact center, and more. Worldwide Reputation Avoya Travel and its network have received numerous industry accolades, including being named ‘Travel Agency of the Year’, by Carnival Cruises, Royal Caribbean, Celebrity Cruises, American Express Travel, Oceania Cruises, Norwegian Cruise Line, MSC Cruises, and Brendan Vacations. Avoya Travel’s long-standing reputation for being one of the top-producing agencies worldwide allows Independent Affiliates to offer customers exclusive deals, value, and more from suppliers.

Call us today! Avoya Travel is currently looking for passionate

experts who run their businesses with Integrity and Professionalism™. For more information call us at 888.500.6471 or visit www.JoinAvoya.com.

November 2012

Get Paid

NOW with Avoya® Instant Commission™!

We are committed to helping independent travel agencies live a lifestyle of success and are looking for passionate experts that sell cruises, tours and vacation packages, and who run their businesses with Integrity and Professionalism™.

t Offered 24/7, Live Leads™ enable travel professionals to focus on selling to new and repeat customers, earning top tier commissions, and living a lifestyle of success.

t Live Leads™ are sent via the phone, Internet, and now text message to only one Independent Affiliate per lead based on their expertise and performance.

t Choose what you want your agency to sell, specialize in what you’re good at selling, and have the freedom to focus on your clients - we’ll take care of the rest.

Ready to Grow Your Travel Business?

888-426-6184 www.JoinAvoya.com CST# 2016664-10 | Fla. Seller of Travel Ref. No ST36781

2012/13 Co-Op/Host Agency Guide

Travel Experts, Inc. have been in the business for more than 15 years. Many deal strictly with high-end leisure, while others have strictly corporate accounts and some have a mix of both. All are of the mindset that maintaining client relationships is the most important aspect of their business.

By Susan Ferrell President

Travel Experts was established 23

years ago. The company’s policy of paying 100 percent commission with a high level of support has made Travel Experts the program of choice for the best agents in the industry. Travel Experts has grown slowly but surely over two decades, as its program is not a good fit for every agent. Conversely, the company is extremely selective in those agents it accepts. Travel Experts is owned 100 percent by Susan Ferrell. Her philosophy, and that of her management team and support staff, is that their Independent Contractors are their clients. The company views them in the same way that any business owner views his or her best client–making sure they provide what their clients need and thinking ahead to how to best serve them. Travel Experts understands that each agent is an entrepreneur, and the company is truly respectful of the business they have built. Above all, the Travel Experts team works to foster a relationship that will last for years. Travel Experts is a member of Virtuoso, ASTA Premium Member, CLIA and NACTA. Travel Experts has over 220 Independent Contractors. Many come as referrals from existing agents. Their selection is based on sales volume, their vision for their business, their approach to client relationships and their references. Most of its Independent Contractors

As a Virtuoso agency, Travel Experts offers its marketing programs. Interest coding and advisor personalization allow Independent Contractors to speak directly to their client’s travel preferences and lifestyle. Virtuoso members receive thousands of dollars in free supplier-funded marketing every year. A full-time tech expert on support staff will assist with any technical issues that Independent Contractors may encounter. An extensive Intranet website featuresvolumes of information. In addition, the company has a site for archiving RFIs (Requests for Information) with search capability, and utilizes ThinkTank software for regular discussions and information sharing. An extensive menu of sales reports for Independent Contractors and/or their clients is provided at no charge. There also is no charge for training. When an Independent Contractor joins Travel Experts, he or she is invited to the company’s office for a few days at the company’s expense. During that time they meet the staff, go through the company handbook and website, participate in Sabre training and receive an introduction to Virtuoso. On a weekly basis, Travel Experts offers supplier presentations, Sabre and/or tech updates broadcast to all Independent Contractors via Webex. There are also unlimited educational opportunities available through Virtuoso. Independent Contractors are encouraged to participate in anything and everything Virtuoso, including Regional Meetings and Travel Mart, which Travel Experts partially underwrites. At Travel Mart, the company has brainstorming sessions or supplier-sponsored get-togethers for just the Travel Experts attendees. The monthly fee for membership is $550. Independent Contractors receive 100 percent commission. For More Information www.homebasetravel.com • info@travelexperts.travel (800) 274-2544

November 2012

Co-Op/Host Agency Guide 2012/13

2012/13 Host Agency

Amadeus North America, Inc. 3470 NW 82 Ave, Suite 1000, Miami, FL 33122 US: (888) AMADEUS • Canada: (888) 611.5554 E-Mail: salesinquiries@amadeus.com • www.amadeus.com

Scott Gutz, Bill Moreno, Teresa Lang,

President & CEO, Amadeus North America, Inc. Manager, Inside Sales & Hosted Programs for North America New Business Development Manager, Amadeus Agenta

Technology Provider

(GDS) offering Amadeus Agenta, a co-branded program with selected host agencies in US & Canada. Years in Hosting Status: 2004 Years In Business: 8 Estimated 2011 Sales in U.S.: N/A U.S. Independent Contractors: N/A Commission Splits: 100% Initial Contracting Fee: $49 - $199 USD\$275 CAD Annual Renewal Fee: None Consortium Afﬁliation: Vacation.com Associations: ASTA, BBB, CLIA, OSSN, IATA, IATAN, ARC, NACTA, PATH, USTOA Insurance: E&O coverage required Organization values statement: Amadeus’ mission is to be the leading provider of IT solutions that enable the success in the travel and tourism industry. Amadeus Agenta: Make more. Do more. Focus on your business. Let Amadeus Agenta take care of the administrative details while you go out and grow your travel agency. We help you rediscover why you love this business by providing a technology infrastructure that will streamline operations, so you can make more, do more, and focus on your business. Specifically designed for small or home-based agencies, Amadeus Agenta delivers travel technology and booking tools, while our host agency handles ticket fulfillment and operations. Ticketing, invoicing, itineraries, billing and redemption are all automated. Plus, we keep these tools easy to use so you won’t get bogged down. How Amadeus Agenta can help you? As a technology company, Amadeus has developed strategic partnerships with a variety of host agencies in the US and in Canada. Amadeus Agenta is specifically designed for home-based and independent store-front travel businesses, offering support in both English and Spanish. We offer state of the art technology, featuring the Amadeus Selling Platform, as well as tools for agent productivity, marketing assistance, top-tiered commissions (with no commission split) as well as dedicated support staff and account management. Technology: Amadeus Selling Platform provides single access to a multitude of fares and the broadest content. Amadeus Selling Platform gives faster, more intuitive access to a greater range of travel content: over 240 of the world's leading hotel chains, 40 car rental companies, 95% of the world airlines' scheduled seats, low fare flights-and much, much more! Training & Support: Award-winning e-University (AeU), business development support and personalized customer relationship management.

AARC Host Agency 156 Wheeler Rd. Central Islip, NY 11722 (800) 619-8646 E-mail: hbta@optonline.net www.homebasedtravelagents.org Paul Davis, President Susan Russo, Manager National Host Agency

Years in Business: 40 years Years in Hosting Status: 20 years Estimated 2010 Sales in U.S.: N/A U.S. Independent Contractors: 300 to 400 Commission Splits: 70-100% Initial Contracting Fee: None Annual Renewal Fee: None Monthly Service Fees: $59 Consortium Afﬁliation: VACATION.COM Associations: IATAN, CLIA, NACTA, OSSN, PATH, ASTA and BBB E&O Insurance: $2,000,000 PROGRAMS 1. Comprehensive Ongoing Training on demand webinars, manuals, blog and emails. 2. Customizable Website with 24/7 booking engines for Air Cars and vacation packages. 3. Client Base Windows Client marketing program.and CRM 4. Access to hundreds of blocked cruise cabins. 5. Access to Expert Business Development Advisors 6. Access to our exclusive vacation packages and cruise deals AARC Host Agency mission is to provide home based agents with cutting edge technology, ongoing education and the resources needed to operate a successful home based travel business.

November 2012

27 Avoya Travel/American Express 5201 Blue Lagoon Drive, Suite 900, Miami, FL 33126 U.S./Canada: (888) 447 8459 • International: 001-760-305-5070 E-mail: Contact@JoinAvoya.com • Agents: www.JoinAvoya.com Consumers: www.AvoyaTravel.com • Ca.AvoyaTravel.com www.facebook.com/AvoyaTravel Brad Anderson, Van Anderson, David Anderson, Jeffrey Anderson, Michael Anderson, Scott Koepf, Steve Hirshan, Host Agency

Co-President Co-President Chief Information Officer Vice President of Marketing Vice President of Development Vice President of Sales Vice President of Sales Support

Year Organization Started: 1964 Years in Hosting Status: 15 Estimated 2011 Sales in U.S.: $250 million + U.S. Independent Contractors: 500 + Commission Splits: 30/70 on Avoya Travel Live Leads™ and 80/20 on Independent Affiliate\personal clients Initial Contracting Fee: Currently: $195 Annual Renewal Fee: $99 Annual Meeting: Yes: Avoya Travel/American Express National Conference Monthly service Fees: $49 only if Independent Affiliates produce less than $1,000 in gross commissions Consortium Afﬁliation: American Express Associations: American Express, ASTA, CLIA, OSSN, NACTA, and IATA. Insurance: $5 million in Errors & Omissions insurance. Special services for Independent Afﬁliates Marketing: Avoya Travel’s industryexclusive Live Leads™ program offers Independent Affiliates New Clients 24/7 via the phone, Internet, and text message. Avoya Travel also offers continuing marketing to its Independent Affiliates’ personal customers on their behalf. It’s the only host agency offering Live Leads and a unique marketing strategy –there isn’t anything else like it in the industry! Technology: Avoya Travel’s proprietary software, Agent Power™ 5.0, is the industry’s most comprehensive Travel Agent Operating System™, offering access to Live Leads, integrated booking engine, agency support resources including CRM, commission tracking, a calendar, e-mail, instant messaging system, and many more integrated features to help run a successful agency. Independent Affiliates

also receive an automatically updated, private-label website. Education: Avoya Travel University™ offers Independent Affiliates a variety of live and on-demand vendor and internal sales education almost daily. FAM, ship inspection, and seminar at sea opportunities are made available as well as regional meetings, an annual National Conference, and more! Insurance: Avoya Travel provides $5 million in Errors & Omissions insurance. Support: Avoya Travel has 75+ dedicated Support Staff providing live support 24/7 to assist its Independent Affiliate network and handling the aspects of business that takeaway from selling. Avoya Travel offers: Accounting and commission tracking • Commission paid weekly via direct deposit • Continuous marketing to Independent Affiliates’ personal clients at no addi-

Co-Op/Host Agency Guide 2012/13

tional cost • More than 25,000 cabins in group space • A Customer Care and Contact Center • And, more! Organization values statement: Avoya Travel is committed to providing the travel agency community with unparalleled and innovative resources that enable travel professionals to effectively run their own businesses. Avoya Travel offers independent travel agencies a “Path to Success” with New Clients from Live Leads, an established reputation, increased income potential, education and specialization, award-wining technology, a community of entrepreneurial travel professionals, and exclusive, competitive consumer advantages. Goals for Independent Afﬁliate network: Avoya Travel is committed to helping independent travel agencies live a lifestyle of success and make more money. How, Where, and When Independent Affiliates work, sell travel, and manage their agencies is up to them, as long as it is done with Integrity and Professionalism™. Community: Independent Affiliates of Avoya Travel are not in business alone. Avoya Travel has a family-style atmosphere and encourages communication within the network with resources such as My Avoya Colleague System™, Instant Messenger, a Community Forum, and more. Reputation: Avoya Travel has a reputation for being one of the top-producing agencies worldwide and a member of the American Express Travel Representative Network for over 20 years and has received many notable accolades, including being named ‘Travel Agency of the Year’, by Carnival Cruises, Royal Caribbean, Celebrity Cruises, American Express Travel, Oceania Cruises, Norwegian Cruise Line, MSC Cruises, and Brendan Vacations. Other: Shared Success™: This is Avoya Travel’s business model and foundation. The company’s goal in everything it does is to create a winwin-win for Independent Affiliates, vendors, and customers.

2012/13 Host Agency

Bannister Travel

7696 Hwy 4 West Senatobia, MS 38668 (662) 560-6085 • (662) 288-9052 E-mail: Patricia@BannisterTravel.com www.bannistertravel.com

Patricia Bannister,

Owner

National Host Agency

Year Organization Started: Years in Hosting Status: Estimated 2011 Sales in U.S.: U.S. Independent Contractors: Commission Splits: Initial Contracting Fee:

2002 10 $1,7 Million 27 80/20 and 50/50 $250 for new agents $150 for experienced agents $150 None Twice per year NEST OSSN E&O Insurance is $2,000,000

Annual Renewal Fee: Monthly service Fees: Annual Meeting: Consortium Afﬁliation: Associations: Insurance:

Brentwood Travel Service

1022 Executive Parkway St. Louis, MO 63141 (800) 527-1059 • Fax: (314) 439-5757 E-mail: sturner@brentwoodtravel.com www.brentwoodtravel.com

Stephanie Turner, CTC, Ruth Lurie, CTC, Stacey Acree, Lynne Meyer, CTC, Susan Hakenjos,

President & CEO Chairman Vice President of Sales Vice President & General Manager Comptroller & Assistant Manager

Regional Host Agency

Year Organization Started: Years in Hosting Status: Estimated 2011 Sales in U.S.: U.S. Independent Contractors: Commission Splits: Initial Contracting Fee:

1957 35+ 15 million 15 Varies None for agents who already are doing $100,000/year in sales; $350 for new agents Annual Renewal Fee: Based on sales Consortium Afﬁliation: Ensemble Travel Group Insurance: Berkley care – various including Errors and Omissions and protection in the event of being sued due to supplier bankruptcy

Special Services: Our goal is to serve our clients to the best of our ability, giving them the vacation of their dreams within their budget. Patricia Bannister is available 24/7 and all new agents get one on one training.We special in groups as that is where the money is, and each agent is asked to specialize in something. Programs We have 2 trainings at the office per year. At these trainings, we have suppliers who train in their products (usually 3). The trainings are all day. ICs are also encouraged to join OSSN under Bannister Travel so that they can attend their local chapter meetings where they can also meet and form relationships with suppliers and network with other home based travel agents. Agents are also encouraged to do online and supplier testing as well as attend webinars set up by agency.

Special Services for contractors: • We teach and assist you in marketing yourself to new and existing customers. • We provide training in selling cruises, tours and custom programs for clients, using our Ensemble destination companies and preferred hotels. • Excellent air relationships with American Airline, Delta Airline network and several prominent foreign carriers. • Fantastic group department to help you create unique groups and make money. • We teach you to add value to your bookings and set yourself apart from the competition. Organization values statement: Brentwood Travel’s mission is to provide excellent travel experiences for all of our customers and by utilizing quality travel suppliers and providing expedient customer service. Goals for contractor network: To develop a network of entrepreneurial, motivated and educated travel designers committed to learning all they can about our ever-changing industry.

November 2012

29 Brownell Travel

Coral Sands Travel “America’s Host Agency”

216 Summit Blvd, Suite 220, Birmingham, AL 35243 205.802.6222 • 800.999.3960 E-mail: rebeccaw@brownelltravel.com Hosting Direct: 855.737.7504 www.brownellhosting.com • www.brownelltravel.com • www.facebook.com/brownelltravel Rebecca Willson, Sheri McCook, Andrea Thames, Becky Interbartolo,

Sr. Advisor Vice President Hosting Program Coordinator Hosting and Operations Support

National Host Agency

Year Organization Started: Years in Hosting Status: Estimated 2011 Sales in U.S.: U.S. Independent Contractors: Commission Splits: Initial Contracting Fee:

1887 12 70 Million 67 Varies based on volume Varies by program: Hosting Program or Mentoring Program Annual Meeting: Yes Consortium Afﬁliation: Virtuoso Associations: Virtuoso and Tzell Travel Group Insurance: Yes Special services: Unique, first in the industry mentoring program vast number of on-going training programs very active on-line community for networking, sharing and learning company meeting and awards banquet special events and training options, both on-line and in-person Organization values statement: For more than 120 years, Brownell Travel has provided discerning travelers with white-glove service and the most experienced and knowledgeable travel advisors in the industry. Beyond travel agents, our advisors are recognized as the very best by the leading travel magazines for their experience, expertise and highest professional standards. Technology: Brownell is known for the most advanced, cutting edge technology, geared to both support our independent advisors and to help them build a successful travel business. Training: Brownell leads the industry in training programs for independent travel advisors. Along with several days of initial training in our home office when you join our hosting program, there are more on-going training options throughout the year than can be listed here. Training options include not only vendor trainings, but marketing, business development, social media and other important training programs to help grow your business and stay at the top of your professional growth. Support: At Brownell, you’ll learn that we take your business success very seriously. Unlike many host agencies that promise great support, you’ll find that our full-time support team is 100% dedicated to you, and not spread thin working in other divisions of our company. Our hosting support team only has one job description: working for you. Hosting Program: for those who already have experience as a travel advisor and have an active travel business. Mentoring Program: for those who are new to the travel industry and are ready to devote a full-time effort to developing and building a successful travel advisory business. See our website for a list of all programs: www.brownellhosting.com

Co-Op/Host Agency Guide 2012/13

1165 Riverbend Drive, Labelle, FL. 33935 (866) 481-HOST (4678) • Fax: (407) 479-3461 E-mail: host@coralsandstravel.com www.coralsandstravel.com Peter Stilphen, MCC, CEO National Host Agency

Year Organization Started: 1994 Years in Hosting Status: 10 Estimated 2011 Sales in U.S.: N/A U.S. Independent Contractors: N/A Commission Splits: 70% - 90% Initial Contracting Fee: $499 Annual Renewal Fee: None Consortium Afﬁliation:Vacation.com Associations: CLIA, IATAN Special services for contractors: • Eighty percent, 90% and 100% commission programs available; • No productivity requirements with our 80% commission program; • No monthly, transaction or hidden fees; • We do not compete with you by selling travel, 100% support is our only business; • Professionally Branded Web site available; • Errors and Omissions insurance available; • Continuous training and marketing opportunities; • Our Agent Only Web site provides the tools you need to operate your business including monthly newsletters, member forum and message center; • The only Host Agency that limits its membership to 500 members.

Organizational values statement: There is a difference between Host agencies. We are a straightforward, 100% support-only Host agency without gimmicks and hidden fees.

2012/13 Host Agency CTP/Rennert Travel 613 N W Loop 410, Ste 400, San Antonio, TX 78216 Tel: 830-964-2464 E-mail: pketchum@ctptravelservices.com http://rennertathome.com Contact: Pat Ketchum Host Agency Corporate Travel Planners & Rennert Travel

Year Organization Started: 1991 Years in Hosting Status: 10 Estimated 2011 Sales in U.S.: $225 million+ U.S. Independent Contractors: 80 Consortia: Travel Leaders Associations: IATAN, CLIA, ASTA, NACTA Commission Splits: 70% to 100%; 70/30 no monthly fees – 100%/299.00 per month Initial Contracting Fee: One time startup fee $150 Renewal Fees: None Insurance: N/A GDS: MySabre Sales Niche: Cruises and vacation packages, Marketing: Access to e-marketing tools and direct-marketing tools Technology: Multiple web-based agent portals for access to all vendors’ booking engines and agent tools Training: Webinars on technology, product, marketing and updates on all vendor training opportunities daily

Corporate Travel/The Travel Center

6333 San Fernando Road #3831, Glendale, CA 91221-0831 Branch Ofﬁce: 77 Dandelion Court, Newbury Park, CA 91320 (805) 498-1211 (800) 870-9345 (818) 241-1402 • (800) 870-9345 • Worldwide Fax: (818) 241-1410

Chris Morse, Betty Powers, Marlene Miles,

President/Founder CEO/VP Sales General Manager

National Host Agency

Year Organization Started: 1985 Years in Hosting Status: 27 Estimated 2011 Sales in U.S. 3.7M U.S. Independent Contractors: 125 Commission Splits: 70% personal travel, 75% on self bookings, 50% on agency bookings, 40% on customer referrals Initial Contracting Fee: $395 (includes E/O, Accounting set-up, training manual, membership to 2 consortiums, business cards, one on one training, FAM trips) Annual Renewal Fee: $175 per year including CLIA and IATAN testing/renewal or TRUE ID cards Annual Meeting $125 Monthly service Fees: None Consortium Afﬁliation: Vacation.com, NEST, Affluent Traveler Associations: CLIA, IATAN, OSSN, NACTA, NEST, PATH, STARS, ARTA, ASTA and TRUE members Insurance: All agents must have E/O insurance. That is provided with your initial fee and offered each year at $95.00. Special Services for contractors: 24/7 live support to all agents, three major travel consortiums, Web site (we do it for you), special E-mail program, unlimited training, live booking support, Web-based travel programs, self or agency run accounting programs, help and support with CLIA testing, continuous training, annual meeting. Monthly Webinars, quarterly regional meetings. Most important: One on one training! You are not just a number! And the #1 Training Manual in the travel industry! Goals for contractor network: Our goals are to offer the IC value. We are not a mega agency that has rules, restrictions and quotas. We value your participation and creativity. We are successful, and we want you to be a part of that success. We help you plan your business model and niche market so you will achieve success. Chris Morse is one of the top Travel Agent Industry leaders. Betty Powers is one of the top Sales and Marketing professionals in the industry. Marlene Miles is truly the best General Manager in this industry! Technology Corporate Travel/the Travel Center uses the most updated computer and social media/network solutions available. We strive to improve and support your efforts in the social media arena, no matter how complicated it can be. Organization values statement We offer ﬂexibility: work your hours, work from home, excellent commissions, additional income, travel perks, ability to see the world and planning “trips of a lifetime” for your clients! Annual Meeting Our next annual meeting is 19 January in Los Angeles CA.

November 2012

31 Cruises Inc. 1201 W Cypress Creek Rd, Ste 100 Fort Lauderdale, FL 33309 877-714-4072 Fax: 954-958-3697 E-mail: SellCruises@wth.com www.SellCruises.com • www.facebook.com/SellCruises Brad Tolkin, President & Co-Chairman/Co-CEO of World Travel Holdings Jeff Tolkin, Co-Chairman & Co-CEO, World Travel Holdings Dwain Wall, Senior Vice President and General Manager Joelle Delva, VP, Operations Sandi Szalay, VP, Home-Based Information Technology Drew Daly, VP, Sales Performance and Training Luis Zuniga, VP, Marketing and Communications Tim Courtney, Director, Network and Franchise Development National Host Agency

Year Organization Started: 1982 Years in Hosting Status: 30 Estimated 2011 Sales in U.S.: N/A U.S. Independent Contractors: 600 Commission Splits: Starts at 60% and can be as high as 100% based on sales volume. Initial Contracting Fee: $249-$449 Annual Renewal Fee: N/A Associations: ASTA, CLIA, NACTA, IATAN U.S. Small Business Administration Insurance: $1 Million in E&O insurance provided. Special Services: What could be better than earning up to 100% commission on the sales of exciting cruise and land-based vacation packages? How about doing so on your schedule and from the comfort of your own home. Cruises Inc. offers you the flexibility to work when you want, where you want and how often you want. How great is that? About Cruises Inc.: Cruises Inc. is the travel industry’s original host agency. Founded in 1982, we’ve grown to over 600 independent agents nationwide. With the right connections, the right technology and the right marketing, we’ve created a support model that works. Today, as part of World Travel Holdings, we are the world’s largest seller of cruise vacations. By joining our family, you’ll have the comfort of knowing you are associated with the very best in the industry.

A Rewarding Business Opportunity: As an independent cruise and vacation specialist, commissions start at 60% and can be as high as 100%. You make money by selling cruise packages, travel insurance, shore excursions, land packages, escorted tours, independent tours, all-inclusive resorts, hotels and car rentals. Plus, Cruises Inc. gives you all the tools you need to market, sell and service your customers, with no experience required! Flexibility to Meet Your Needs: Whether you are a work-at-home mom, getting ready for retirement, fresh out of college or anywhere in between, Cruises Inc. works around your busy schedule. You have the choice of working full-time or part-time from the comfort of your home and our flexible initial training options include virtual training, Saturday-series virtual training or on-site classroom training at our state-of-the-art training facility.

Co-Op/Host Agency Guide 2012/13

Tools to Grow Your Business: Our expert training team — with more than 40 years of experience — will help you kick-start your business during an initial week-long training course. But training doesn’t stop there; we provide you with ongoing and continuous training opportunities including a six-week ‘on-boarding’ program, mentoring program, webinars, regional meetings and our annual National Conference at Sea aboard the industry’s leading cruise ships. Our proprietary technology is designed specifically for independent agents. This includes personalized websites with a built-in search engine and booking capabilities for your clients, as well as a ‘Virtual Office’ intranet and a Customer Resource Management (CRM) system to keep your business running smoothly. From our award-winning direct mail to lead generation programs and integrated public relations campaigns, Cruises Inc. agents have access to innovative, industry-leading marketing programs. This puts you on par with top Fortune 500 companies. A Dedicated Support Team That Cares About One Thing...You! A staff of nearly 100 employees supports you at our corporate headquarters in Fort Lauderdale, Florida. This includes an Agent Support team to drive and grow your business and a dedicated Customer Care Team to assist you with technical issues after the sale. We even provide full back office support, 24-hour technical system support and our managers and senior executives all have an open-door policy. We take pride in the support we offer our agents and nothing makes us happier than to see you succeed in growing your business. After all, your success is our success.

2012/13 Host Agency Casino World Travel

(part of Crown Cruise Vacations) 103 Main St Ste 300 Princeton NJ 08540 (877) 283-1114 • (609) 514-8759 E-Mail: ic@ccvmail.com • www.ccvadvantage.com

Vincent & Mary Condeni, Owner Vincent A. & Sheri Condeni, Operation Management National Host & Retail Agency

Ross Spalding President

Years in Hosting Status: 22 U.S. Independent Contractors: 100 Commission Splits: 75-80% Initial Contracting/Annual Renewal Fee: None, Free Business Opportunity Consortium: Vacation.com Associations: CLIA, IATAN, NACTA Insurance: Free $1M E & O No fees or hidden costs, ongoing training opportunities, 24/7 live support commissions paid daily, keep your own client base and identity, we put the fun back in travel so call us today.

Cruise & Vacation Specialists/ My Trip Specialists

CCVAdvantage

A7291 Bobby Lane, Cincinnati, OH 45243 (800) 563-6608 E-mail: info@casinoworldtravel.com www.casinoworldtravel.com

115 Metairie Rd. Metairie, LA 70005 (504) 833-1984 • (866)424-5262 E-mail: chuckbrown@cruiseandvacation.com www.cruiseandvacationspecialists.com Sandra Brown Chuck Brown

SF0 President/CEO

Nationwide Leisure Travel Consortium & Host Agency

Cruise Focused Host Agency

Years in Hosting Status: 4 Estimated 2011 Sales in U.S.: $35,M (total agency sales) U.S. Independent Contractors: 50 Commission Splits: 70/30, 80/20, 90/10 Initial Contracting Fee: Fees vary. 70/30 plan has $49 initial fee. Is refundable. Annual Renewal Fee: None. Consortium Afﬁliation: Ensemble Associations: IATA, CLIA, ASTA Insurance: Yes

Years in Hosting Status: 12 Estimated 2011 Sales in U.S.: N/A U.S. Independent Contractors: 150 Commission Splits: 80/20 Initial Contracting Fee: $25 Annual Renewal Fee: $25 Consortium Afﬁliation: Cruise & Vacation Specialists Associations: CLIA Insurance: CSA

Meridian Travel

3475 Sheridan Street #211 Hollywood, FL 33021 (954) 922-5433 • (800) 577-8855 • Fax: 954-922-5436 E-mail: mlannon@travelwithmeridian.com www.travelwithmeridian.com Marcy Lannon, CTC - Manager

Host Agency

Full Service Travel Agency Sell Travel at Your Own Pace NO Startup or Expensive Fees NO Micro-Managing of Your Business Member of TRAVELSAVERS IC Agents Paid Once a Month

EXPERIENCED AGENTS ONLY. CALL TODAY FOR MORE DETAILS AND COMMISSION 800-577-8855 • www.TravelWithMeridian.com

Year Organization Started: Years in Hosting Status: Estimated 2011 Sales in U.S.: U.S. Independent Contractors: Commission Splits: Initial Contracting Fee: Annual Renewal Fee: Monthly service Fees: Consortium Affiliation:

1994 18 N/A N/A on request $0 $0 $0 Travelsavers

Meridian Travel is a full service travel agency with ICs located in the US. We do not offer training, nor do we overburden you with alot of restrictions. Instead we give you the ability to sell travel at your own pace with NO STARTUP OR EXPENSIVE FEES. And as long as you are operating in a professional, responsible manner than we do not micro-manage your business. As a Member of vacation.com we offer you an extranet filled with personal email, supllier contacts,community boards, booking platforms, sales promos and more.

November 2012

33 Design Travel Inc.

Dugans Travels

Ensemble Travel® Group

507 Yosemite Trail, Roselle, IL. 60172 (847) 577 7930 • Fax: (847) 577 7917 E-mail: admin@dtmgi.com www.wedesigntravel.com

212 Aldaba Circle NE, Rio Rancho, NM 87124 (888) 688-3311 • (505) 572-5144 www.travelathome.com travel@duganstravels.net

29 West 36th Street, FL8 New York, NY 10018 (800) 442-7871 • Fax: (212) 545-7428 E-mail: membershipinfo@ensembletravel.com www.joinensemble.com

Jennifer Dugan Owner

Libbie Rice, Co-President Lindsay Pearlman, Co-President

April Levesque, President

Angela Brown Operations Manager

National Host Agency for Home Based Travel Professionals

Year Organization Started: 1997 Years in Hosting Status: 15 Estimated 2011 Sales in U.S.: N/A U.S. Independent Contractors: N/A Commission Splits: 75/25 Initial Contracting Fee: None Annual Renewal Fee: None Monthly service Fees: $100 w/contract (cancellable with 30-day written notice at any time) Special services for contractors: 24/7 copyrighted agent Web site access; able to link contractor site to main site; help in development of contractor site; full suite of online booking engines; errors and omissions; networking seminars; free training on new products; 24/7 staff support; marketing tips and tricks; supplier co-op dollars; the promise of agent/client protection against marketers! Organization values statement: As a recognized leader in Host agency services, Design Travel’s ongoing mission is to continue to offer you unparalleled support as you build your travel business from home. The latest technology, the most comprehensive database of resources at fingertip disposal, the greatest level of individualized support supplied by a staff with over 100 years’ collective travel industry experience and the high commission percentages including overrides!

Barb Cerbie Senior Manager Virginia Busceme General Manager US Host Agency

Years in Hosting Status: 13 years Estimated 2011 Sales in U.S.:26 million U.S. Independent Contractors:650 Commission Splits: 75/25 after 3 years 80/20 Initial Contracting Fee: $150 $10 per month support fees waived with $3000 in commissionable sales each month Annual Renewal Fee: $50.00 Consortium Afﬁliation: Vacation.com Associations: CLIA, IATAN, ARC, OSSN, NACTA Insurance: E &O Insurance included Free Client Data Management system, 24/7 access to commission reporting, free marketing 6th Annual Training Seminar

Anaheim CA February 28th-March 6th 2013

Co-Op/Host Agency Guide 2012/13

Organization values statement: Ensemble Travel® Group is memberowned and totally devoted to its members’ success. Profits less operating expenses are all returned to the members. Ensemble Travel Group’s personalized and business focused approach creates a true “ensemble” of efficient and profitable travel consultant experts working together to achieve lucrative sales targets. Marketing: Ensemble Lifestyles™ consumer magazine for the affluent customer; year long award-winning Vacation Therapy integrated marketing programs featuring social networking, direct mail, and lead-generation elements; Ensemble E-Matrix 360 E-marketing program powered by ClientBase/TRAMS; monthly EZine; choice of cost-effective, flexible customized member marketing programs; sophisticated customer segmentation system; thousands of hosted, amenity and promotional cruise offers; amenitydrive worldwide leisure hotel program; private label villa program; customized FIT and group land offers; On Location experts in nearly 80 countries; airline partnerships with more than 15 carriers. Technology: Creates and hosts consumer websites and robust extranet for members; new planning and booking engines include tools for air, cruise,hotel, and On Location for additional earning opportunities. Training & Education Programs: Specialist programs with a strong lead generation focus currently include South Pacific and Destination Weddings & Honeymoons, featuring a partnership with The Knot. Training takes place at the annual international conference, executive retreats and dinners, owner/manager calls, online anytime training, webinars and ongoing one on one training with business development team.

2012/13 Host Agency

Expedia CruiseShipCenters 400-1055 West Hastings St. Vancouver, BC V6E2E9 (888) 224-2643 E-mail: host@cruiseshipcenters.com • www.joinecsc.com Michael Drever, Chairman and Founder Matthew Eichhorst, President Geraldine Ree, Senior Vice President, Sales and Marketing Host Agency/Franchisor

Year Organization Started: 1987 Years in Hosting Status: 20+ Estimated 2011 Sales in U.S.: $420 Million Independent Contractors North America: 3,800+ Commission Splits: Up to 80% Initial Contracting Fee: $499 Annual Renewal Fee: None Monthly service Fees: $29/month. No additional fees. Annual Meeting: Annual Conference@Sea and Quarterly Networking Events. Consortium Afﬁliation: Expedia Inc. Associations: CLIA, IATA, OSSN Insurance: E&O coverage available Technology: Ongoing Training & Support; Innovative Marketing. Change Your Life As a Retail-Based Travel Consultant or Expedia® CruiseShipCenters Mobile Agent™, you’ll enjoy the freedom and flexibility to build a business that fits your lifestyle. Whether you choose to work full-time or part-time, from one of or retail locations or your home office, our ongoing support and powerful technology will help you manage all aspects of your business from anywhere in the world. International Brand: Expedia, Inc. is the largest online travel company in the world. This powerful brand, combined with massive purchasing power for both cruise and noncruise products, gives Expedia CruiseShipCenters agents a distinct competitive advantage. The Expedia brand is widely recognized by customers and throughout the travel industry as a market leader. Industry-Leading Technology: Expedia CruiseShipCenters’ proprietary Customer Relationship Management system, CruiseDesk®, lets you manage all aspects of your travel business from anywhere in the world with secure, easy access via the Internet. Every aspect of looking after your clients and your business is just a click away — from vaca-

tion research and online booking to marketing, invoicing, follow-up reminders, detailed sales reports and much more. Ongoing Training & Support: Expedia CruiseShipCenters is proud to be a learning organization. Their agents are constantly advancing their knowledge through the International Cruise Academy which offers weekly webinars, video tutorials, in-person networking, training events and an annual Conference @ Sea. In addition to a Partner Support Team of over 80 staff, Expedia CruiseShipCenters’ retail locations offer both Centerbased and Mobile Consultants the support of a local Franchise Partner who will help you through the initial training program and provide ongoing support to grow your business. Innovative Marketing: Expedia CruiseShipCenters’ awardwinning marketing not only attracts new clients, it creates Customers For Life with an innovative attraction strategy and extensive loyalty programs. Agent build customer trust and loyalty with every interaction – in-person, over the phone, with personalized email newsletters and through printed flyers and magazines. All of this is managed on your behalf through Expedia CruiseShipCenters’ exclusive 7SEAS® Club, which allows members to have complete control of their personal preferences including email subscriptions, travel destinations, cruise lines, favorite activities and more. International Brand: Expedia, Inc. is the largest online travel company in the world. This powerful brand, combined with massive purchasing power for both cruise and non-cruise products, gives Expedia CruiseShipCenters agents a distinct competitive advantage. Expedia, the #1 brand in travel brand is widely recognized by customers and throughout the travel industry as a market leader.

November 2012

35 Incentive Connection Travel Incentive Connection Travel Building 13029 N Cave Creek Road, Phoenix, Arizona 85022 (602) 867-9606 • Fax: (602) 867-9216 E-mail: harvey@ictravel.com www.ictravel.com Robert Siamon, President Harvey Siamon, Treasurer National Host

Years in Hosting Status: 29 Years Estimated 2011 Sales in U.S.: 100M+ U.S. Independent Contractors: 350 Commission Splits: 70-80% including overrides, up front and bonuses Initial Contracting Fee: None Annual Renewal Fee: None Consortium Afﬁliation: Ensemble Associations: IATAN, ARC, CLIA, OSSN, PATH Insurance: Yes Interview with Joanie Ogg, past president of NACTA Harvey, your agency has been hosting travel professionals since 1981. That would undoubtedly make you one of the trendsetters in the field and certainly your companys longevity and strength is to be commended. You and I have been friends and colleagues for many years now and we have both watched the home-based channel change and morph into one of the industrys leading sales channels of distribution. Could you share with our readers some chunks of wisdom about what they should or should not be looking for when they choose a hosting partner? When choosing a Host Agency, look for one that: •Is large enough to give you the benefits of strong industry ties and support, but not so large that you get lost in numbers. • Will not attempt to steal your clients • Is financially stable •Has been in business a long time and pays commissions on time, every time •Ask if you are allowed to work directly with supplier BDMs. Are you isolated and/or limited to the questions you can ask a supplier?

Great Southern Travel

IT Travel Group

3424 S. National Springﬁeld, MO 65807 (800) 749.7116 • Fax: (417) 888-4482 E-mail: gpolodna@greatsoutherntravel.com www.greatsoutherntravel.com www.facebook.com/greatsoutherntravel

6363 Richmond Ave., Suite 200 Houston TX 77057 (800) 688-1986 • Fax: (713) 268-2626 E-mail: info@ithomebasedtravel.com www.ittravelgroup.com www.ithomebasedtravel.com

Contact: Gerry Polodna Host Agency

Year Organization Started: 1977 Years in Hosting Status: 9 Estimated 2011 Sales in U.S.: $8 million U.S. Independent Contractors: 25 Commission Splits: 50/50, 70/30, 80/20 Initial Contracting Fee: Varies by split Annual Renewal Fee: Varies by split Monthly Service Fees: None Consortium Afﬁliation: Ensemble Associations: ASTA, CLIA, NACTA Insurance: E&O Special Services: Vendor Training • Back Office Accounting • Bi-Monthly Reports •

Gulliver’s Travel Service, Inc. 2800 S Hulen #110 Fort Worth, TX, 76109 (817) 924-7766 • Fax: (817) 924-3100 E-Mail: travel@gullivers.com www.gullivers.com Harvey Boysen President Regional host agency

Years in Hosting Status: 18 Estimated 2011 Sales in U.S.: 30M U.S. Independent Contractors: 50 Commission Splits: 75/25 Initial Contracting Fee: NA Annual Renewal Fee: NA Consortium Afﬁliation: American Express Associations: IATA, CLIA Insurance: Berkley

Co-Op/Host Agency Guide 2012/13

Ron Sanders CTC, CTIE President National Host & Fulﬁllment Agency

Year Organization Started: 1974 Years in Hosting Status: 23 since 1989 Estimated 2011 Sales in U.S.: N/A U.S. Independent Contractors: 65+ Commission Splits: 70/30 & 80/20 Initial Contracting Fee: $135 Annual Renewal Fee: $100 Monthly service Fees: $0 w/exception of Amadeus GDS Software $25 Consortium Afﬁliation: LTALeisure Travel Alliance Associations: ARC, CLIA, IATAN, ASTA, PATH Insurance: E&O $100 Annual $1M $500 Deductible Marketing: Access to LTA’s ‘Engagement’ direct mail and email marketing and vendors online and local training programs. Plus Cruise Group Block Space. Airline ticketing fulfillment w/personalized invoicing. Opportunity for adding suppliers’ online booking engine to IC’S web site. International Travel Institute’s (Training Division) training courses offered to local IC’S for industry classroom training and frequent use of classroom facilities for travel vendor presentations. Website development options including adding preferred vendor personalized web links for online consumer bookings. Technology: GDS – Amadeus; TRAMS Accounting System NOTE: New IC’S are encouraged to review our program as our travel school background and patience promotes an open question dialogue for new IC’S.

2012/13 Host Agency L & M Travel Services 18467 Santa Carlotta St Fountain Valley, CA 92708-5618 (877) 885-7905 • Fax: (714) 4391229 E-mail: Info@LNMTravel.com www.lnmtravel.com • www.Facebook.com/LandMTravel Lynn Hakam, CTA & ACC Operating Partner National Host Agency

Year Organization Started: 1996 Years in Hosting Status: 15 Estimated 2011 Sales in U.S.: 1M+ U.S. Independent Contractors: 14 Commission Splits: 80/20 Initial Contracting Fee: None Annual Renewal Fee: $105 Monthly service Fees: None Consortium Afﬁliation: Leisure Travel Alliance Associations: CLIA, ARC, IATAN, ASTA, ICTA, NACTA, ACE, Insurance: Yes E & O and Business coverage

Modern Travel Services, Inc. W175N11117 Stonewood Dr., Suite 103 P.O. Box 831 Germantown, WI 53022 (262) 250-7337, x100 www.moderntravel.net Torrey Lauer E-mail: torrey@moderntravel.net National Host Agency Year Organization Started: 2002 Years in Hosting Status: 10

Estimated 2011 Sales in U.S.: $20 M+ Independent Contractors: 35 Consortium Afﬁliation:Vacation.com Associations: IATAN, ARC, CLIA GDS: Amadeus (free to low monthly fee), Amadeus Cruise (free) Commission: 80% to 100% Insurance: $1 million E&O Fees: No monthly fees, no fees for experienced agents; $175 yearly renewal Sales Niche: Cruises, Western Europe, Caribbean, Hawaii, corporate and incentive travel Marketing: Free Direct mail and e-advertisements program. Technology: Online trainings, marketing, vendor sales calls

Luxury Travel Network (Member of the Travel Leaders Group) 3750 NW 87th Ave Suite 300-B, Miami, FL 33178 (866) 703-5244 • Fax: (305) 444-1293 E-mail: info@luxurytravelnetwork.com www.luxurytravelnetwork.com

Tom Baumann, President Jody Ryland, Vice President Sharon Concepcion, Manager National Host Agency

Year Organization Started: 2006 Years in Hosting Status: 6 Estimated 2011 Sales in U.S.: N/A U.S. Independent Contractors: N/A Commission Splits: Up to 70% Fee: Initial Contracting/Renewal/Monthly $0 Annual Meeting: LTN Annual Conference Consortium Afﬁliation: Virtuoso Associations: ARC, IATAN, CLIA, NACTA, OSSN Special services for members: The Luxury Travel Network provides approved independent agents the ability to work at home while enjoying the benefits of belonging to a premium luxury cruise agency network such as Virtuoso, high commissions, lead referrals, preferred rates and exclusive amenities for their clients. Organization values statement: Luxury Travel Network is part of Travel Leaders Group. Travel Leaders Group manages leisure, business and franchise travel operations under a variety of diversified divisions and brands. With sales of nearly $17 billion in 2011, Travel Leaders Group not only ranks as the #1 corporate travel management company by Business Travel News, but it is also among the top ten travel companies on the 2012 Travel Weekly Power List. In 2012, Entrepreneur ranked a Travel Leaders brand #1 in the category of “Travel Agencies-Miscellaneous.” Goals for contractor network: Luxury Travel Network is the only host agency in the industry completely focused on serving luxury travel consultants. Our programs and services help our consultants retain their existing luxury clientele and gain new prospective clients by offering them an array of benefits and amenities they may not get with another travel consultant. Technology: At Luxury Travel Network, we provide several pieces of technology to assist you in managing your travel business. Members Site: Our Luxury Travel Network members website provides easy access to a wealth of information. You can find industry news, vendor information, our online booking tools, tutorials, procedures and much more! TravelConnect: Our booking reporting system, manages clients, bookings, commissions, groups, financials and much more. With TravelConnect you can report your bookings, generate invoices and produce sales and commission tracking reports. Sabre Cruise is available to all consultants which has an automatic interface to TravelConnect. Sabre GDS system is available to qualified agents with Sabre experience. Training: In addition to the specialized marketing and destination training members receive directly from Virtuoso, they receive continuous GDS education and training on TravelConnect, and invitations to weekly live webinars featuring product introductions and updates from premium and luxury cruise lines and tour operators. Members are also invited to attend an exclusive annual travel convention where they receive in depth Virtuoso training, meet preferred luxury cruise and tour vendors, and network with other luxury agents specializing in a variety of niche markets.

November 2012

37 Nexion, LLC

For Member/Supplier Customer Service

6225 N State Hwy 161, Suite 450 , Irving, TX 75038 For Member/Supplier Customer Service (800) 949-6410 • Fax: (408) 271-2039 Sales Phone (for new or potential Nexion agents): (800) 747-6813 • http://lucassugoi.deviantart.comhttp://lucassugoi.deviantart.com E-mail: sales@nexion.com • www.nexion.com • http://www.facebook.com/nexioninc Jackie Friedman, Dwayne Wilson, Robbi Hamida,

President — jackie.friedman@nexion.com VP of Technology & Operations VP of Air and Corporate Programs

National Host Agency

Year Organization Started: 1995 Years in Hosting Status: 18 Estimated 2011 Sales in U.S.: $262 million U.S. Independent Contractors: 3,200 Members are able to choose between keeping Commission Splits: UP TO 90% of their commissions Initial Contracting Fee: Varies Members are able to pick the plan that best suits their business, details and pricing at www.nexion.com Annual Renewal Fee: None Annual Meeting: Co-Nexion 2013 will be held in Las Vegas September 26-28 Monthly service Fees: Depends on Plan; See www.nexion.com for more information Consortium Afﬁliation: Vacation.com Associations: IATAN, ASTA, CLIA, OSSN, PATH and NACTA Insurance: While Nexion holds insurance to cover E&O issues, you are an independent contractor and should have your own coverage to ensure you are protected on all of your travel bookings. Therefore we highly recommend our members to obtain Errors and Omissions insurance in their name for their personal protection. However, E&O insurance is not a requirement to join Nexion. Special services for members: Nexion is a fully licensed, bonded and accredited travel agency. We offer a comprehensive array of booking, fulfillment and back-office solutions that enables independent travel professionals to operate their businesses more efficiently and profitably. Nexion members enjoy a proprietary Web-based portal, access to any of the four GDS systems, and unique marketing/sales programs. Additionally, members have access to the industry's leading suppliers with opportunities to earn top commissions, including commission on air sales. Nexion purpose for members: • Increase members' operational efficiency and profitability • Provide unique training, coaching, marketing and sales solutions • Build strong sense of community among member agents • Enable members to earn top commission rates from industry leading suppliers • Establish relationships between industry leading suppliers and member agents • Supply exceptional levels of customer service/support

Co-Op/Host Agency Guide 2012/13

Magical Moments Vacations PO Box 228, Vanlue OH 45890 (419) 387-7727 • Fax: (866) 249-3586 E-mail: jen@magicalmomentsvacations.com www.magicalmomentsvacations.com Jen Kistler, Owner Host Agency

Years in Hosting Status: 2.5 U.S. Independent Contractors: 90 Commission Splits: 70% - 85% Initial Contracting Fee: Free if Experienced Agent, $100 if new agent with no experience Annual Renewal Fee: Zero if making at least 3 bookings for the year. Consortium Afﬁliation:Vacation.com Offering experienced agents no sign-up fees, and 80% commission split to start. Prefer agents specializing in: Disney, AllInclusives, Vacation Packages and Cruises. We do not ticket airline tickets.

OutsideAgents.com 8030 Phillips Highway, Suite 13 Jacksonville, FL 32256 (904) 739-2224 • (866) 208-5604 E-mail: chad@outsideagents.com www.outsideagents.com Chad Burt & Steve Muraca, Co-Owners National Host Agency

Year Organization Started: 1992 Years in Hosting Status: 19 Estimated 2011 Sales in U.S.:60 M+ U.S. Independent Contractors: 1,800+ Commission Splits: Up to 90/10. Initial Contracting Fee: None Annual Renewal Fee: None Monthly service Fees: None Consortium Afﬁliation: Vac.com Associations: IATAN, OSSN, NACTA, CLIA, BBB Insurance: Yes. Goals for contractor network: Technology: Revelex based booking and CRM tools. Training: Live webinars every week, on-demand library, and more. Support: One on one support with direct access to the owners.

2012/13 Host Agency

OASIS

Preferred Travel of Naples, Inc.

(Outside Agent Sales Integration System)

4800 Federal Highway Suite 200, Boca Raton, FL 33431 (800) 613-8380 • Fax: (561) 393-7622 E-mail: Kelly@oasisagent.com • www.oasisagent.com http://twitter.com/#!/oasisagent • http://www.facebook.com/oasisagentcom Lee Smolinski, Kelly Bergin, Lisa Baron,

CEO VP Business Development Sales & Marketing Manager

National Host Agency

1987 3 N/A N/A 100% for preferred suppliers None None Every year in conjunction with Signature Travel Network Meeting We have a choice of 3 Plans starting at $29 monthly. Signature Travel Network ASTA, NACTA, BBB, IATA, ARC , PATH, OSSN E&O is included in each plan

Marketing: We offer the most advanced marketing technology available to independent agents in the travel industry today. Our automated systems are branded to each agent and save time and money. Personalized agent websites are updated twice daily. The automatic email marketing program integrates with each agent's website. Our CRM, Clientbase, syncs with each agent 's website and updates client information automatically. Customized email greeting cards are sent to clients for Birthdays, Anniversaries, Welcome Home, etc. automatically. Automatic is the key word. Our marketing is working for you while you sell !. Social Media: myTravelsite.com gives you and your clients a way to blog about trips and share photos. It can be connected to Facebook to share travel experiences. Clients sign up under your myTravelsite and start a community with you as the leader. Our OASISAgent Facebook group gives our agents a forum to share their thoughts, questions, group space, etc. It’s a great way to connect with other OASIS members.

801 Laurel Oak Drive, Suite 300 Naples, FL 34108 (239) 261-1177 • (800) 523-3716 Fax: (239) 262.6306 E-mail: marianne@preferrednaples.com www.preferrednaples.com Olga Placeres Agency Manager Marianne White Independent Contractor Team Leader Host Agency

Year Organization Started: 1984 Years in Hosting Status: 6 Estimated 2011 Sales in U.S.: $23 M U.S. Independent Contractors: 27 Commission Splits: Custom Compensation plans Initial Contracting Fee: None Annual Renewal Fee: None Monthly Service Fees: None Annual Meeting: August 25, 2012 Consortium Afﬁliation: Signature Travel Network Associations: ASTA, CLIA. IATAN, NACTA, OSSN Insurance: E&O $1 million Technology: ClientBase, TRAMS, Signature Travel Intranet tools, personalized marketing, pocket Travel Consultant, myTravelSite, Cruise finder. Training: Personal and online technology training through Signature Travel Intranet and vendors.

Training: Boot Camp trainings around the country and our annual Sales Meeting in Las Vegas are free to attend and help you take your business to the next level!! We also offer training webinars and on demand courses through Signature University at no cost. Goals: We strive to keep our program simple and to give independent travel professionals the most "bang for their buck". Agent support is personal and responsive. We want every OASIS member to brand their own identity and earn a good living in this exciting travel profession they have chosen.

November 2012

OASIS

39 (Outside Agent Sales Integration System)

According to OASIS there are ten things you need to succeed in this business.

Facebook. To help you keep track of it all, OASIS provides you with your own branch of Clientbase.

1). The highest commission split possible. OASIS also gives you access to its proprietary intranets which 2). Top tier cruise ((Outside O&uland tsicommissions. de Agent Agent S Sales ales contain IIntegration ntevolumes gratofioinformation n System) Sysabout temcruises, ) hotels, destinations, suppliers, promotions and the latest industry news. It’s 3). Easy, automated, and client centric marketing. easy and the system facilitates booking as well. It also offers you 4). Sophisticated CRM. a number of different ways to communicate with your peers. 5). High level of support. The Bulletin Forum Signature Travel ccording to OASIS there are O ABoard S I S also gives ythrough ou access to its propr ietaryNetwork is a great way to learn and return with over 8,000 ten things need to sucintranets which contain volumes of informa- Signature 6). Quick searchyoucapabilities. ceed in this business. 1). The tionOASISAgent about cruises, hot els, destina tions, suppli agents. And, Facebook group allows- its agents 7). Extra client amenities special pricing. highest commission split&pos , prcommunicate omotions and the industr y new s. and BDM’sersto on laatest regular basis, along with its I t ’ s easy sible . 2). tier cruise & land c ommis and the sy st em facilita t es book ing as 8). Personalized branding. yearly Sales Meeting in Las Vegas! well. It also sions. 3). automated, and client you a number of different Communication & networking opportunities. ted CRM. 5). High level of sup- ways to communicate with your peers. The Bulletin Board c9). entric marketing. 4). Sophistica throughallows Signatur is a grea t wa$5 y to billion learn in buying port. 6). Quick search capabilities. 7). Extra client amenities ForumOASIS e Trto aveltap Netinto workmore you than 10). The desire to succeed. and return with over 8,000 Signature agents. And, OASISAgent ommunica & special pricing. 8). Personalized branding. 9). Communica-

OASIS O ASIS

tion and networking opportunities. 10). The desire to succeed.

OASIS will provide you with the ﬁrst 9! u w i t h t h e f i r s t 9 ! W hy r e i nve n t O A S I Sreinvent w i l l p r o v i dthe e y owheel. Why eady has it. the wheel . O ASIS alr OASIS already has it. O A S I S pays all agents 100% commission, and you will make

HOST HOST AGENCIES AGENCIES O OVERVIEW VERVIEW

power, with access to over a 1000 group sailings and a 700amenities for your clients.

Facebook group allows its agents and BDM’s to communicate on plus-member hotel program, both with value-added a regular basis, along with its yearly Sales Meeting in Las

O A S I S allows you to tap into more than $5 billion in buying power, with acThe cess tphilosophy o over a 1000atgrOASIS oup sailings and a 700-plus-member is “Your success is our success”, so hotel pr ogram, withone-on-one value-added attention. amenities OASIS your clien you can both expect has tsall. the things

OASIS pays all book agents you make becausecommission, its pref redand andwill land more on each ing 100% cruise you will need to succeed. All you need is the desire. Call more on ceach booking its preferred cruise andtolandThe phthat ilosophy at OASIS is “ ur success is our success”, so you can supplier ommissions arebecause the highest in the industr y – up OASIS -one attention. OASIS has all the things that you 30%. O Acommissions S I S also helpsare youthe grow your book ingsindustry with cust–om supplier highest in the up- toexpect one-ontoday! 49 w i l l n e e d t o s u c ceed. All you need is the desire. Call OASIS today! izable w ebsit es , dir ec t mail , aut oma t ed email mar keting , and a 30%. OASIS also helps you grow your bookings with customizpersonalized social media pla m that integrates with Facebegin your future in travel, please contact OASIS at able mail, and a begTo in your613-8380 future in traor bookwebsites, . help ydirect ou keep vides you with trackautomated of it all, O A Semail I S promarketing, velvisit , please contact OASIS at 800-613(800) www.OASISAgent.com personalized social media your own branch of Clien tbase. platform that integrates with8380 or visit www.OASISAgent.com.

Co-Op/Host Agency Guide 2012/13

Consortium & Host Agency Guide 2012

2012/13 Host Agency TerraMar Travel, Inc. 133 N. Buena Vista Street, Suite #4 Hemet, CA 92543-4360 (877) 676-0033 E-mail: rhonda@terramartravel.com travel@terramartravel.com www.terramartravel.com Rhonda Shumway CTC, ECCS, DS President Host Agency

Year Organization Started: 2000 Years in Hosting Status: 13 Estimated 2011 Sales in U.S.: 2 M U.S. Independent Contractors: 35 Commission Splits: starting at 60% for new agents Initial Contracting Fee: $450 Annual Renewal Fee: $200 Annual Meeting: Vacation.com National Conference Monthly service Fees: None Consortium Afﬁliation: Vacation.com Associations: IATAN, CLIA, ASTA, PATH, ARTA, OSSN, NACTA, CTO, THE TRAVEL INSTITUTE, BBB Insurance: E&O with Berkely Agency

The Travel Agent, Inc (Tzell Travel Group)

630 West Carmel Drive, Suite #150 Carmel, Indiana 46032 (800) 347-2512 • Fax: (317) 848-3998 E-mail: mark@tta.travel • www.tta.travel Mark Moorhead, President/Owner • E-mail: mark@tta.travel Wanda Moorhead, VP Marketing • E-mail: wanda@tta.travel Kathie Watson, Office Manager • E-mail: kathie@tta.travel Full service: Air, FIT, Tour, Cruise, Private Shore Excursions

Year Organization Started: 1979 Years in Hosting Status: 18 Estimated 2011 Sales in U.S.: $15M U.S. Independent Contractors: 25 Commission Splits: Based on

Performance

No: Initial Contracting Fee, Annual Renewal Fee, or Monthly service Fees Annual Meeting: Yes Consortium Afﬁliation: Virtuoso Member, Tzell Member Associations: CLIA, ASTA Insurance: E&O

The Travel Center/Corporate Travel

1138 A North Paciﬁc Avenue #50 Glendale, CA 91202 (800) 870-9345 E-mail: travelcenter@juno.com www.thetravelcenterusa.com Chris Morse, Marlene Miles, Betty Powers,

Branch Ofﬁce 11427 Porter Ranch Drive B126 Northridge, CA 91326 (800) 870-9345 • Fax: (818) 241-1402 President/Team Leader General Manager VP Sales & Marketing

National Host Agency

Year Organization Started: 1985 Years in Hosting Status: 27 Estimated 2011 Sales in U.S.: 2.7 Million U.S. Independent Agents: 125 Commission Splits: 75% personal travel, 70% on self bookings, 50% on agency bookings, 40% on customer referrals. 805 avaialble on volume! Initial Contracting Fee: $695 (includes E/O, Accounting set-up, training manual, membership to 2 consortiums, business cards, one on one training, FAM trips) Annual Renewal Fee: $145 per year including CLIA and IATAN testing/renewal or TRUE ID cards Annual Meeting: $125 Monthly service Fees: None Consortium Afﬁliation: Vacation.com, Nest Associations: CLIA, IATAN, OSSN, NACTA, STARS, TRUE Members Insurance: All agents must have E/O insurance. That is provided with your initial fee and offered each year at $91.00. Special services for members: We offer one of the best agency to consumer marketing program thru both of our top consortiums. We are a travel advocate to your clients- one of the only HOST that has this program. One on One training is with Chris Morse, the President/Founder of The Travel Center. You are not just a number as with a large HOST agency. You maintain your own customer list. We have after hours and vacation program for all of our agents. Organization values statement: We provide the training, tool, and marketing programs to help make you successful. We pride ourselves in the fact that 98% of the agents that entered our program in the 1990’s are still with our agency. We know that you work hard and know that we will be working hard with you! Goals for contractor network: We strive to make sure that you are making the income in the travel industry that you have set as your goal. We make sure that you have the knowledge and vendors to work with to obtain your goals. Our goal setting program is second to none. Our goals are to offer the IC value. We are not a mega agency that has rules, restrictions and quotas. We value your participation and creativity. We are successful, and we want you to be a part of that success. We help you plan your business model and niche market so you will achieve success. Chris Morse is one of the top Travel Agent Industry leaders and trainers. His peers have selected him as one of the top travel agents in the US. Professional, Referral, Leads programs available.

November 2012

41 The Travel Society, LLC

600 S Cherry St Ste 100 Denver, CO 80246-1715 (303) 321-0900 • (800) 926-6031 • Fax: (303) 563-6264 E-mail: dans@travelsociety.com info@travelsociety.com • www.travelsociety.com Ken Luzietti, Randy Yaroch, Dan Schibler, Joan Verdon, Charissa Deter,

Owner Owner Vice President, Business Development Vice President, Operations Vice President, Accounting

National Host Agency

1986 26 $70M 150 Up to 100% Varies None Varies In Denver, first quarter of every year, mostly subsidized by Company Consortium Afﬁliation: Virtuoso Associations: APTA, ARC, ASTA, CLIA, IATA, NACTA, OSSN, PATH, RMBTA Insurance: Individual policy, $500,000 professional liability required Programs: • Full portfolio of Virtuoso marketing, education and client value-add benefits • We provide co-op marketing opportunities and assist with marketing strategy • Apollo GDS for no additional fee • PC or Mac-ready • Commissions paid promptly via direct deposit • Ability to ticket PNRs immediately • Designated administrative support person for daily transaction processing • Designated accounting and administrative support person • All back-office travel accounting functions provided • Quarterly Sales Analysis and Income statement • Resource Center – supplier contracts, full commission grids, forms, etc. • Complimentary weekly delivery of all your documents brochures, etc. • Document delivery and mail services • Brochures and destinations reference materials • After-Hours Agent24 Service for travelers • Corporate Products • iBank • Cornerstone • Online Booking Tool • Custom reporting • Message Board – network access to the expertise of over 140 Travel Professionals • Annual Meeting & Travel Mart • Individual web site opportunities Organization Values Statement: Our mission is to continually create options and opportunities solely dedicated to our Travel Professionals' success.

Co-Op/Host Agency Guide 2012/13

Travel Experts, Inc.

212 Sawmill Road Raleigh NC 27615 (800) 274-2544 • (919) 846-0647 E-mail: info@travelexperts.travel www.homebasetravel.com www.travel-xperts.com Susan Ferrell, Owner & President National Host Agency

Year Organization Started: 1989 Years in Hosting Status: 23 Estimated 2011 Sales in U.S.: $204M U.S. Independent Contractors: 225 Commission Splits: 100% commission, no split Initial Contracting Fee: None Annual Renewal Fee: None Monthly service Fees: $550 Annual Meeting: August in Las Vegas during Virtuoso’s Travel Week Consortium Afﬁliation: Virtuoso Associations: IATA, CLIA, NACTA, ASTA Premium Member Insurance: Berkeley Professional Liability Insurance About Travel Experts Travel Experts, Inc. was established in 1989 as a pioneering host agency, designed to support and promote the businesses of independent agents around the country. Their independents represent some of the most experienced, most productive, most highly motivated movers and shakers in the business. Travel Experts is also a proud member of Virtuoso, giving their agents access to exclusive, added-value arrangements with top travel providers, including the world’s finest luxury hotels and resorts, cruise lines, tour operators and ground operators. For more information, call 800-274-2544 or contact Travel Experts via E-mail at info@travelexperts.travel. Further details about Travel Experts are also available on the web at http://www.travel-xperts.com/ or www.homebasetravel.com

2012/13 Host Agency

Travel Planners International, Inc.

2500 Maitland Center Parkway, Suite 130 Maitland (Orlando), FL 32751-4174 800-730-6392 E-mail: join@tpionline.com • www.MyHostTravelAgency.com

Dates of shows at http://www.myhosttravelagency.com/webinars.html Kenneth Gagliano, Anthony Gagliano, Jr., Erwing Hernandez, Salone England, Michelle Reed,

President Vice President General Manager Office Manager Marketing & Business Development Manager

National Host Agency

Year Organization Started: 1988 Years in Hosting Status: 24 Estimated 2011 Sales in U.S.: $160+mil U.S. Independent Contractors: 1000+ Commission Plans: 70%, 80% and 90% Initial Contracting Fee: $195 Annual Renewal Fee: None Monthly Service Fees: Varies based on commission level chosen Annual Meeting: October Consortium Afﬁliation: Ensemble Travel Group Associations: ASTA, BBB, CLIA, TPOC, OSSN, IATA, ARC, NACTA, PATH Special services for contractors: Travel Planners International offers our independent contractors our exclusive proprietary agent only platform; a consumer website, giving the agent a professional Web presence with Passport Online content, optional consumer booking engines for air, car, hotel and cruise; a choice from all four GDS systems (Amadeus, Apollo, Sabre, or Worldspan); air booking engine for those agents that choose not to have a GDS system; after hours emergency ticketing for you or your clients; an exclusive booking engine for TPI agents for last minute and hard-to-get travel; Direct deposit of commissions weekly*; a fully staffed help desk Monday through Friday; sales and marketing support; Ensemble electronic and print marketing programs, ongoing training via conference calls and webinars; professional development through The Travel Institute, CLIA, and BrandUCoaching; new to the industry training using our Express or Enhanced plans; E&O insurance coverage for all travel run through TPI; and an online instant commission and reporting system. Organization Mission Statement: Our mission is to provide all of the tools, support and fulfillment services that will assist each of our travel agency partners to be the most knowledgeable, efficient, competitive, and profitable leisure and corporate sellers in the travel industry. Organization Vision Statement: Our vision is to be unrivaled in the travel industry by continuously developing new business relationships and opportunities. *restrictions apply, see website for complete details.

TripGuy Travel LLC 589 Beverly Road, Holland, PA 18966 (215) 356-4889 • (888) 990-TRIP E-Mail: General@TripGuy.com www.tripguy.com www.facebook.com/pages/TripGuy-TravelLLC/158159169731?v=wall Mark Toren, VP of Sales National Host & Online Agency

Year Organization Started: 2001 Years in Hosting Status: 11 U.S. Independent Contractors: 20 Commission Splits: 75% agent/25% agency Initial Contracting Fee: N/A Annual Renewal Fee: $100 Annual Meeting:Monthly agency calls Consortium Afﬁliation: Ensemble, TAUnite Associations: IATA, CLIA Insurance: $1M E&O

UNIGLOBE Travel Center (Division of Uniglobe Travel USA)

18662 MacArthur Blvd., Ste 100 Irvine, CA 92612, USA (800) 863-1606 • (949) 623-9000 E-mail: bgeiser@uniglobetravel.com www.uniglobetravelcenter.com Betsy Geiser, Vice President Susan Garza, AVP Operations National Host Agency

Year Organization Started: 1981 Years In Hosting: 16 Estimated 2011 Sales: 75M Number of IC’s: 500 Annual Volume: 74M (2011) Initial Membership Fee:$149-$499 Monthly Fee: $50- $65 Commission Split: 70-100% or Invoice fees: $9-$3 (Experienced GDS agents) Membership Requirements: Must be passionate about Travel, Pass a background and Credit Check and meet the requirements of the program they choose:i.e GDS experience, Travel Experience for more Gds program. Special Services: UTC Mentor U 6month program for new entrants to the industry. UTC is offering two coaches working one on one or in a group setting on practical and technical training. You will also have travel agent mentors and supplier mentors along with guest mentors.

November 2012

43 Travel Quest — Travel Leaders

World Travel Management 168 Lake Terrace Dr., Munroe Fall, OH 44262 (330) 689-1920 • (866) 257-8273 E-mail: booking@worldtravelmgt.com www.worldtravelmgt.com

6597 Laketowne Place, Suite A Albertville, MN 55301 (800) 357-4678 (HOST) • (763) 497-0312 • Fax: (815) 572-0113 E-mail: bonnie@TQagents.com • www.tqagents.com • www.facebook.com/TQagents twitter.com/Travel_Quest • www.tqagents.com/blog/

Donna Zabel, Co-Owner Bonnie Lee, Walter Lee,

CEO CFO

National Host Agency

Year Organization Started: 1994 Years in Hosting Status: 15 Estimated 2011 Sales in U.S.: $40 million+ U.S. Independent Contractors: 400+ Commission Splits: 70 - 100% Initial Contracting Fee: Vary based on programs. The most up-to-date information can be found at www.TQagents.com Annual Renewal Fee: None Monthly service Fees: Vary based on programs. The most up-to-date information can be found at www.TQagents.com Annual Meeting: Yes. Consortium Afﬁliation: Travel Leaders Associations: ARC, ASTA, TRAVEL LEADERS, CLIA, IATA, NACTA, PATH, OSSN Insurance: $2 million E&O policy included in programs. Technology: CRM, agent portal with real-time commission reports, active online agent forum, recorded trainings, consumer website program. Marketing: Direct-mail pieces, email marketing campaigns, supplier co-op money, press releases. Training: TQ University (online training program), live webinars, supplier training calendar, social media marketing training, bi-annual Travel Quest agent FAM trips, annual convention. Awards: Apple Vacations Crystal Account, Funjet 500 Club Gold Agency, Sandals Star Award- Best of the Best (Western), MLT Star Elite, Travel Leaders Circle of Excellence 2009, Travel Leaders Golden Circle 2010. Mission Statement: Watch our 3-minute video on why we love what we do and why our agents love what they do: http://goo.gl/OJi7V Goals for contractor network: Travel Quest’s mission is help our agents become the best they can be be. Period.

Co-Op/Host Agency Guide 2012/13

Host Agency

Years in Hosting Status: 12 Estimated 2011 Sales in U.S.:1 . 5 M U.S. Independent Contractors: 20 Commission Splits: 75-80% Initial Contracting Fee: $100 Annual Renewal Fee: $50 Consortium Afﬁliation: Vacation.Com Associations:IATAN, ARC, NACTA Insurance: Berkely E&O $1M Special services for members: 70%-80% commission split paid promptly, marketing programs (direct mail and E-mail), Passport Online/NexCite content for agent’s Web site, Apollo-Galileo Focalpoint Net, ClientBase database management system, comprehensive agentonly Web site and intranet, seminar and fam trip opportunities, professional affiliations, agent-friendly support center. WTM is a member of ARC, IATAN, CLIA, NACTA, ASTA, Vacation.com, and a registered seller of travel in appropriate states. Goals for members: To help our agents grow their businesses.

2012/13 Host Agency

WorldTravelService

YourNameTravel.com (ToGoAway Travel Network)

11223 York Road Hunt Valley, MD 21030 (410) 527-9700 • (800) 668-9077 • Fax: (410) 527-3460 E-mail: robp@worldtravelservice.com www.worldtravelservice.com • www.worldtravelservice.com/careers www.facebook.com/WorldTravelSvc twitter.com/#!/WorldTravelSvc

825 West Jackson Plaza Morton, IL 61550 (800) 207-8383 • Fax: (309) 266-8384 E-mail: support@yournametravel.com www.YourNameTravel.com

Washington, DC 1200 18th St NW Suite 600 Washington DC 20036 Map It 202-728-4040 • 800-633-8822 info.dc@worldtravelservice.com

Hunt Valley, MD 11223 York Rd Hunt Valley, MD 21030 Map It 410-527-9700 • 800-668-9077 info.huntvalley@worldtravelservice.com

Centreville, VA 5875 Trinity Parkway Suite 160 Centreville, VA 20120 Map It 703-830-3966 • 800-626-5007 info.centreville@worldtravelservice.com

Pikesville, MD 31 Walker Road Suite 100 Baltimore, MD 21208 Map It 410-415-0330 • 800-804-7973 info.pikesville@worldtravelservice.com

Reston, VA 1801 Robert Fulton Dr Suite 330 Reston VA 20191 Map It 703-620-3001 • 800-892-6470 info.reston@worldtravelservice.com

Rockville, MD 6010 Executive Blvd, Suite 202 Rockville, MD 20852 Map It 301-816-8991 • 800-638-8500 info.rockville@worldtravelservice.com

Dennis Lewis,

President

Regional Host Agency

1995 12 $80 million 108 Up to 100% $199 None $0 to $199 VIRTUOSO MEMBER ASTA, CLIA, OSSN, IATA, NACTA, ARC $2 million E&O

Special services for contractors or Independent Afﬁliates: Air Program: International and domestic air commissions, online booking tools. Marketing: Award winning publications, themed catalog, direct mail, and email customized with your name, logo, and contact information. Co-op funds available Exclusive Products: Privileged access, excusive amenities, escorted cruises, private shore excursions, blocked cruise space Technology: Web-based booking, invoicing, training, company E-mail, and marketing tools. Training: In-person and web-based supplier and company seminars. Support: Dedicated office manager, IT director, marketing director, and accounting staff at your service.

Dennis P. Sohn, President Cheryl Sohn, Vice President Derek M Wickersham, Chief Technical Officer National Host Agency

Year Organization Started: 2002 Years in Hosting Status: 9 Commission Splits: 70/30, 80/20 based on level www.yournametravel.com/compare.cfm Initial Contracting Fee: $ 295 - $ 395 Varies according to level Monthly service Fees: $ 49.95 - $99 Consortium Afﬁliation: MAST Associations: IATAN, ARC, CLIA Organization values statement: We strive to adhere to the highest ethical and professional values. Special services for contractors: We create for our subscribers their own travel Web site, called, “Private Label Site” (PLS), which allows anyone with access to the Internet the ability to book major vendors online, with “real time” direct links. No productivity requirements, commissions are paid monthly, Web based Administration panel allowing subscriber the ability to see all bookings and commissions earned. The subscriber has the ability to download sales information, add custom trips, add custom links, plus many other features. All bookings are handled through a 24/7 “Branded” Web site. The Host agency is available to work individually with the subscribers on group bookings as well as support most customer service issues. Goals for contractor network: To provide our subscribers with the ability to have their own 24/7 “Branded” travel Web site that is attractive and provides straightforward functionality for the users, both consumers and agents.

November 2012

Associations are there to help you grow ARC Airlines Reporting Corporation

3000 Wilson Boulevard, Suite 300, Arlington, VA 22201-3862 Tel: 703-816-8000 www.arccorp.com ARC powers the U.S. based travel network with premier business solutions, travel agency accreditation services, process and financial management tools, and powerful data and analytics. Nearly 16,000 travel agencies and 190 airlines use ARC's settlement services, which in 2011 totaled more than $82 billion. As the industry's gold standard of accreditation, participating agencies and carriers alike trust ARC and can focus on what's important — increasing their revenue. ARC is also located in Louisville, KY, San Juan, PR, and Tampa, FL. Please contact these locations through ARC headquarters.

ARTA Association of Retail Travel Agents

Corporate Ofﬁce 4320 North Miller Road Scottsdale, Arizona 85251-3606 (866) 369-8969 www.arta.travel Administration Ofﬁce 61 Hayden Street Toronto, Ontario M4Y 2P2, Canada (866) 369-8969 • Fax: 866-743-2087 Year Founded: 1963 Years In Business: 49 From its roots in 1963, when a small, but vocal group of retail travel agents founded the first agent-only trade association, ARTA continues to be the voice of small and independent travel agents across the country. ARTA has grown in stature from a fledgling organization to a responsible, respected, and influential advocate for the retail travel industry. ARTA's policies are grounded in the determination that small and medium sized agencies must, and can, remain a viable component of the travel industry sales channel, regardless of

the competitive pressures. ARTA's role will be to continue the fight to ensure an equitable competitive landscape, and provide the education and training services necessary to enable the individual agent to adjust to the ongoing challenges of these everchanging times. (Please note that telephone contact is provided to current members only. All prospective members and all vendors or those seeking to do business with ARTA must use the e-mail link below.)

ASTA American Society of Travel Agents

1101 King St., Suite 200 Alexandria, VA 22314 *703) 739-2782 E-mail: askasta@asta.org • www.asta.org ASTA is the world's largest association of travel professionals. The mission of ASTA and its affiliated organizations is to facilitate the business of selling travel through effective representation, shared knowledge and the enhancement of professionalism. ASTA seeks a retail travel marketplace that is profitable, growing and a rewarding place to work, invest and do business. Founded in 1931 as the American Steamship and Tourist Agents' Association, ASTA and its affiliates now comprise the world's largest and most influential travel trade association with members in 140 countries. As the world's largest travel trade association, our work encompasses every aspect of the travel experience. Premier Level Proud Partners:

Marriott, Sabre Travel Network, Business TravelNews, Travel Weekly, Travel Insured, Enterprise Holdins (Alamo, Enterprise, National), Amadeus, Prom Peru, AVIA, Mexico Touism Board, Budget, Best Western, Starwoood Hotels & Resorts, Los Angeles, ecommend, traveAlliancemedia Gold Level Proud Partners:

Hertz, CCRA Travel Solutions, Travelpot, Travel Age West, American Express, ABC Global Services, Israel Minstry of Tourism, Dollarm Thrifty Car Rental

Co-Op/Host Agency Guide 2012/13

ATA Africa Travel Association

152 Madison Ave., Suite 1702, New York, NY 10016 (212) 447-1357 • USA: (888) 439-0478 Fax: (212) 213.4890 E- mail: info@africatravelassociation.org • www.africatravelassociation.org Walter Mzembi, President Edward Bergman, Executive Director

The Africa Travel Association (ATA) was established as an international travel industry trade association in 1975 to promote travel, tourism and transport to and within Africa, and to strengthen intra-Africa partnerships. ATA partners with the African Union Commission (AUC) to promote the sustainable development of tourism to and across Africa. ATA's annual events in Africa and the United States bring together industry and government leaders to shape Africa's tourism agenda.

ATTA Adventure Travel Trade Association

601 Union St., 42nd Floor, Seattle, WA 98101 (360) 805-3131 E-mail: info@adventuretravel.biz, meredith@adventuretravel.biz (membership questions) www.adventuretravel.biz

Mission

2012/13 Host Agency ministers, tourism bureaus and boards, airlines, hoteliers, travel agents, cruise lines, hotels, resorts, front-line travel sellers and providers, tour operators, travel trade media, public relations firms, consulting companies, non-profit organizations, businesses, small and medium-sized enterprises, and other organizations engaged in tourism promotion.

CLIA CRUISE LINES INT’L ASSOC.

910 SE 17th St., Suite 400 Fort Lauderdale, FL 33316 (754) 224-2200 • Fax: (754) 224-2250 E-Mail: jsmith@cruising.org • www.cruising.org www.facebook.com/CLIAFAN www.youtube.com/CLIAFAN Year Founded: 1975 Years In Business: 37 Christine Duffy, President & Ceo Bob Sharak, Executive Vice President, Marketing & Distribution Tom Cogan, CTC, ACC, MCC, Director of Training Gaye Steward-Loudis, Director Of Membership Lanie Fagan, Director Of Public Relations Bob Fuller, Director Of Finance & Administration Washington, DC Ofﬁce

2111wilson Blvd., 8th Floor Arlington, Va 22201 (703) 522-8463 Michael Crye, Executive Vice President, Technical & Regulatory Affairs Eric Ruff, Executive Vice President, Public Policy & Communications Ted Thompson, Senior Vice President, Technical & Regulatory Affairs Stan Deno, Director Of Operations Bud Darr, Director of Environmental Judy Woods, Office Manager

The nonprofit Cruise Lines International Association (CLIA) is North America’s largest cruise industry organization. CLIA represents the interests of 25 member lines and participates in the regulatory and policy development process while supporting measures that foster a safe, secure and healthy cruise ship environment. CLIA is also engaged

in travel agent training, research and marketing communications to promote the value and desirability of cruise vacations and counts as members 15,000 travel agencies and agents.

IATA/IATAN Interl Airlines Travel Agent Network

703 Waterford Way (NW 62nd Ave.), Suite 600, Miami, FL 33126 (305) 264-7772 www.iata.org, www.iatan.org

IGLTA International Gay & Lesbian Travel Assoc.

1201 NE 26th Street, Suite 103, Fort Lauderdale, FL 33305 (954) 630-1637 E-mail: iglta@iglta.org • www.iglta.org

NACOA National Assn. of Cruise Oriented Agencies

7378W.Atlantic Blvd. #115 Margate, FL 33063 (305) 663-5626 • Fax (866) 861-7143 E-mail: nacoaﬂ@aol.com www.nacoaonline.com Donna Kaye Esposito, MCC President Sandra Perdue, MCC, Vice President & Treasurer Theresa Dinardo, ACC, Secretary National Association of Cruise-Oriented Travel Agencies

Year Organization Started: 1985 Years In Business: 26 NACOA's Mission is to:

• Promote cruise vacations; • Unite cruise retailers; • Provide exceptional educational programs, • Create a forum for cruise agents and cruise lines. NACOA is a non-profit trade association whose members have made a significant commitment to the Cruise vacation product. NACOA was founded in 1985 by a small group of cruise selling agents from across the United States who came

together with a vision to create a member driven, cruise focused trade association to address the needs and concerns of agents who specialize in the sale of cruises. NACOA is unique as the only trade association within the travel industry to focus its attention exclusively on the cruise vacation product, the needs of cruise oriented agents and the cruise industry as a whole. With a focused membership, NACOA provides a facilitating atmosphere fostering understanding, camaraderie and networking among a select group of trusted fellow members. Over the past many years, membership commitment to the principles and practices of that vision is evidenced by the fact that agents displaying the NACOA name are recognized as cruise selling professionals. In fact, a CLIA survey revealed that NACOA member agents are the most productive cruise sellers in the travel industry.

NACTA National Assoc. of Career Travel Agents

1101 King Street, Suite 200, Alexandria, VA 22314 (703) 739-6826 • (877) 22-NACTA Fax: (703) 739-6861 E-mail: nacta@nacta.com • www.nacta.com Ann Van Leeuwen, CTA, CTIE, Vice President Bob Duglin, Director of Industry Relations Lisa Watson, Director of Marketing & Special Events Don McGahee, Membership Services Coordinator

NACTA, was established in 1986 as the original association with a mission to represent the interests of independent and home based travel entrepreneurs. Host travel agencies and Supplers who support this growing sector of the distribution channel are also members of NACTA. NACTA continues its objective to promote the professionalism and recognition of this productive group

November 2012

47 of travel agents. However, the Association has recently expanded its role to focus on the development and training of it members, to enhance and secure their success in retail travel sales. Our new mission statement says it all: NACTA is the foremost Travel Industry Association dedicated to providing the finest education, training, networking and representation in support of Career Travel Agents. Our Suppliers and Host Agency partners find NACTA members to have a strong reputation and are highly regarded as the best of the independent and home based agents. We work to provide an exceptional forum not only for members to network with each other but also for members to make connections and learn about our strategic partners. NACTA is a wholly owned affiliate of ASTA, the American Society of Travel Agents. ASTA and NACTA, while separate associations, work to protect and enhance the entire retail distribution channel. Dues to NACTA are not deductible as charitable contributions. They may, however, be deductible as ordinary and necessary business expenses except for the portion used for industry lobbying. We estimate that 3% of your dues will be used for non-deductible industry lobbying on your behalf.

OSSN Outside Sales Support Network

22410 68th Ave. East Bradenton, FL 34211 800 771 7327 E-mail: info@ossn.com www.ossn.com • www.true.travel www.facebook.com/OSSN.National Year Founded: 1990 Years In Business: 23 Gary Fee, President & Ceo Melody Fee, Executive Vice President Staff Locator: ww.ossn.com/contact.asp

What is OSSN (video): www.youtube.com/watch?v=NpLkCTnNVY&feature=em-

share_video_user OSSN is an industry trade association that provides education and training programs for the travel industry. OSSN's mission is to provide our members with every possible tool and unlimited travel agent training to help their business succeed in today's new travel environment. OSSN provides members with a variety of educational programs and networking communication platforms and trade shows that allow members a professional forum to help ENSURE the success of your travel agent business. Today our Travel Association has 80 Chapters, over 8000 members and 160 Allied Supplier Members

SATH Society for Accessible Travel & Hospitality

347 Fifth Ave, Suite 605 New York, NY 10016 (212) 447-7284 • Fax: 212-447-1928 E-mail: sathinfo@sath.org • www.sath.org Year Founded: 1976 Years In Business: 36 Contacts: Stuart Vidockler

(212) 447 7284 • Fax: (212) 447 1928 Jani Nayar

jnayar.sath.org (212) 447 7284 • Fax: (212) 447 1928 Susan Mydanick

susan@sath.org (561) 451 0052 • Fax: (561) 451 0515 SATH, founded in 1976, is an educational nonprofit membership organization whose mission is to raise awareness of the needs of all travelers with disabilities, remove physical and attitudinal barriers to free access and expand travel opportunities in the United States and abroad. Members include travel professionals, consumers with disabilities and other individuals and corporations who support our mission.

STTA Specialty Travel Agents Association

Co-Op/Host Agency Guide 2012/13

12381 Fenton Road Fenton, MI, 48430 (810) 629-2386 www.specialtytravelagents.com

TPOC Travel Professionals of Color

PO Box 39895 Denver, CO 80239 (866)901-1259 • Fax: (303) 297.1402 E-mail: bjones@tpoc.org www.tpoc.org Charlotte Haymore, President Betty Jones, Chief Financial Officer Benny Henderson , Dir, Info Tech Goals:

1. Sponsor an annual conference designed to help minority travel professionals become more profitable by providing education, training and networking opportunities. 2. Create an awareness within the travel industry and the community that professional and qualified minority travel professionals are available.

WATA World Association of Travel Agencies

Tranchepied 25, 1278 La Rippe, Switzerland 011-41-79-239-72-79 • Fax: 011-41 22 362 07 53 E-mail: wata@wata.net • www.wata.net Travel agents in all parts of the world have realized that competition is growing keener and that they are increasingly being called upon to produce something new in the way of tour itineraries if they are to retain the interest of their clientele, and particularly if they are to open up desirable new sources of tourist traffic. That interest has manifested itself in an expanding demand for tours incorporating a social or technical theme. WATA’s new platform dedicated to Destinations & Special Interest Tours is designed to provide the inspiration upon which outbound travel agencies can depend on for their future trading.

World Travel Management grams, no variable costs, no initial fees with possible later reimbursement. We have one low monthly fee. Period. Even that is waived with a modest level of sales. As your sales increase past that initial point so does the percentage of the commissions you keep — up to 80%! We have many agents who never pay a monthly fee, and are earning bonus commissions every month!

By Donna Zabel, Co-owner

You’ve got choices.

The list of host agencies keeps growing. Some are dedicated hosts such as World Travel Management, totally focused on their affiliated travel agents. Some are large conglomerates and franchises with a correspondingly large corporate identity. Others are travel agencies with a few outside agents. How do you choose which is the best fit for you? Just as you qualify and evaluate the best option for your clients, you must first evaluate your own needs. Then you can decide which host agency gives you the level of support plus value added tools and services you want. Remember, you got into this business because you enjoyed selling products that made dreams come true. You want a host agency that makes your dreams possible.

Our ONLY business is supporting you, the travel agent. Our industry has never been more competitive than now. Our membership in Vacation.Com gives our agents access to the best direct mail program available, and we pay bonus commissions to agents using it. We give you a professional worldtravelmgt.com web address. Our extensive agent-only website has preferred supplier information, GDS updates, important forms for customization and downloading, and our own bulletin board for information exchange, trip reviews, blocked group space notices. We set you up with logins to over 100 online booking engines. We even do the invoicing for you. Involvement with our agents does not end there. We want to see you grow, and that takes a committed presence. We are real people in a real office and answer the phone when you call. We provide technical support for those occasional booking problems. We want what you want — to grow your business and become successful. In fact, we say “Thank you for a job well done” by not only getting your IATAN card for you as soon as you qualify, but paying for it.

For more information call Donna at (866) 257-8273 ext.3 or E-mail: dz@worldtravelmgt.com or visit our website, www.worldtravelmgt.com

Your clients do not want to read pages of fine print to know what they are signing up for and neither do you. World Travel Management’s program for independent contractors is straightforward — no multiple pro-

November 2012

Welcome to the exciting world of Special Interest Britain, which will help you to identify, develop and convert untapped sources of new business into high yield, customised groups, both large and small. We’re the experts you’ve been looking for if your niche markets include: •

Girls Getaways

•

3-6 night itineraries to London, Bath & the Cotswolds; quilting, embroidery and needlework.

•

Garden clubs; herb, rose and other specialist societies; Master Gardeners; flower arrangers.

•

Regular and specialist bookstores for murder/mystery; friends of libraries; English teachers.

The Performing Arts

•

Fund raisers for friends of the theatre, symphony, and opera; Gilbert and Sullivan societies.

The Visual Arts

•

Museums and art galleries; watercolour painters; continuing education college.

Christian Heritage

•

Episcopal, Baptist, Catholic, Methodist and Presbyterian choirs and congregations.

Family travel

•

Tailor made itineraries to London and the countryside.

Pre and post cruise extensions

•

Add-ons for Southampton, Dover and Harwich arrivals and departures

Gardens, Stately Homes and Castles Literary Britain

The Great Outdoors

Golf, cycling, walking, steam train enthusiasts. For over 35 years, we’ve been gaining EXPERIENCE through designing and operating often complex tailor made programmes and we have acquired an almost encyclopedic KNOWLEDGE of Britain, both on and off the beaten track. We also have a very long list of UK/Ireland CONNECTIONS who deliver those special touches to your chosen itineraries, and some GREAT RATES thanks to our handling over 80,000 passengers each year. Our tours carry three distinctive hall marks: •

They TRAVEL LESS so that your customers can SEE MORE

•

Are often for SMALL GROUPS of 15-20 people

•

Are enhanced by memorable VALUE ADDED EXPERIENCES

As everything we do is designed to meet your client’s interests, time frame and budget, let’s start talking about how we can help you to harness the potential from your chosen niche market(s). For further information please email: pjtickner@yahoo.co.uk

Greatdays UK Incoming

where travel agents ALWAYS come first Offices in London and Manchester, Great Britain Tel: +44 161 928 9286 Fax: +44 161 928 9911 www.greatdays.co.uk

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THE SEA KISSES EVERY SHORE. WE TAKE THE RELATIONSHIP EVEN FURTHER.

The sea is calling. It whispers your name, inviting you to a place more beautiful than anything you’ve seen. Where light dances on the waves, and the gentle sound puts you at ease. Where you can enjoy a piña colada, a massage, ice skating and rock climbing all in one place. Only Royal Caribbean International® delivers the one vacation that’s a full sea of possibilities.

ROYALCARIBBEAN.COM