Motorcycle Touring in the USA & Canada Product Summary: Motorcycle rentals, self drive and guided tours throughout the USA and Canada
Product Specifications: Largest selection of motorcycles including Harley Davidson, Honda, BMW motorcycles and Trikes Additional adventure vehicles including Vespa scooters, ATV’s, snowmobiles, jetskis (on request through our reservations department) Featuring over 100 self drive tours at over 66 major tourist destinations Guided and self drive tours are also available. Tours include all accommodations, unlimited mileage, detailed Itineraries, Maps, Sales Tax and VIP Check In Garmin Zumo GPS navigational rentals available at all locations with optional customized pre-planned routing loaded
Pricing
Product Benefits: Prices include unlimited mileage, environmental surcharges, local sales taxes and maps Fully inclusive VIP theft and damage waiver coverage included Free transfers within 7 mile radius from hotel to rental station with minimum 3 day rental Full customer orientation of the motorcycle No cancellation penalties with 31 days or later notice Rental rates based upon 24 hour rental period Minimum age 21 for rentals. Client must hold valid motorcycle license Helmets and saddlebags included with all rentals available for both driver and passenger. Cleaned and disinfected between rentals
Rentals as low as $165 per day, guided tours as low as $364 per day
www.autoeurope.com 1-800-223-5555
2011/12 Co-Op/Host Agency Guide
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Contents COMPANIES AT–A–GLANCE
Top 10 Tips for Choosing Your Host Agency By Sherry Laskin Travel Writer/NACTA Webinar Moderator
10 Ann M. Hoek Publisher/Creative Design Bonnie Walling, Editor
Meet Our Editorial Board Mitchell J. Schlesinger Vice President, Sales & Marketing Voyages to Antiquity www.voyagestoantiquity.com Mary Brutscher Former Host Agency Owner & Travel Educational Instructor cruisefacecruises@yahoo.com Rusty Pickett, ECC Shellback Cruises www.shellbackcruises.com Les-Lee Roland Owner of The Package Deal Scott Koepf Vice President of Sales Avoya Travel/America Express www.joinavoya.com/default.cfm?ref=11583 Sherry Laskin, ACC Travel Writer/NACTA Webinar Moderator www.cruisemaven.com Sue Shapiro, President Shapiro Travel Resources
Co-Op/Host Agency Guide 2011/12
12
By Mary Brutscher Former Host Agency Owner & Travel Educational Instructor
OVERVIEW OF Co-Op/Consortium/Franchise
Affluent Traveler Collection..........12 American Express .........................12 Cruise Hoildays............................16 CruiseOne....................................13 Leisure Travel Alliance (LTA)........12 MAST Travel Network ..................14 Nest .............................................14
26
Results! Travel..............................16 Signature Travel Network .............15 Travel Leaders ..............................17 Travelsavers .................................18 UNIGLOBE Travel USA, LLC........19 Vacation.com...............................17 WESTA.........................................15
OVERVIEW OF HOST AGENCIES
AARC ..........................................26 All Travel Company, Inc...............26 Avoya Travel/American Express....27 Bannister Travel ...........................28 Brentwood Travel Service.............28 Brownell Travel............................29 Coral Sands Travel .......................26 CTP/Rennert Travel ......................29 Corporate Travel/The Travel Center ..30 Cruise Brother ....................................30 Cruise & Travel Quest ..................32 Cruises Inc. .................................31 Design Travel Inc. ........................32 Great Southern Travel ..................32 IT Travel Group............................32 Luxury Travel Network.................33 L & M Travel ................................33 Modern Travel Services, Inc. ........33 Montrose Travel ...........................34
Ad Index
Travel Agent Professional P.O. Box 120202 Staten Island, NY 10312 info@travelagentprofessional.com 718.227.7541
Have You Hugged Your Supplier Today?
http://www.AutoEurope.com Auto Europe
Nexion .........................................35 OASIS ..........................................36 OutsideAgents.com ......................35 Preferred Travel of Naples, Inc. ....36 Protravel International ..................37 TerraMar Travel, Inc.....................37 The Travel Agent, Inc ...................37 The Travel Center/Corporate Travel ..38 The Travel Society, LLC................39 Ticket To Travel ...........................38 Travel Experts, Inc. .......................39 Travel Planners International, Inc. 40 Travel Quest — Travel Leaders.....41 TripGuy Travel LLC ......................40 UNIGLOBE Travel Center ............41 VacationTime Travel ....................40 World Travel Service....................42 YourNameTravel.com ..................42
IFC
http://www.sabretravelinetwork.com/tmu Sabre
9
http://www.joinavoya.com/default.cfm?ref=11583 Avoya Travel/American Express 20-21
http://www.homebasetravel.com
Travel Experts, Inc.
24-25
http://www.leisurepops.com/ Leisure Pops
http://www.myhosttravelagency.com
22-23
http://www.royalcaribbean.com/ Royal Caribbean Line
IBC BC
Travel Planners Int’l
http://us.voyagestoantiquity.com/
Voyages to Antiquity
3
2011/12 Co-Op/Host Agency Guide ESTIMATED 2011 SALES U.S./CANADA
NUMBER OF U.S./CANADA LOCATIONS
The Affluent Traveler Collection Consortium American Express Company, Inc. International/Individually-Owned Offices & Representative Network Cruise Holidays National Franchise CruiseOne National Host Agency/Franchiser Leisure Travel Alliance (LTA) Regional Consortium MAST Vacation Partners Regional Consortium NEST Marketing Company for Home-Based Results! Travel North American Franchiser Signature Travel Network Cooperative Travel Leaders Franchise Network Travelsavers International Individually Owned Chain UNIGLOBE Travel USA, LLC National Host Agency & National/International Franchiser Vacation.com International Marketing Services Organization WESTA Member-Owned Cooperative
N/A N/A N/A N/A N/A N/A N/A $2B+ $5B $2B+ $20B+ N/A N/A $450M
200 N/A 216 720 300 199 600 677 389 379 N/A 750+ 5,100 149
AARC National Host Agency All Aboard Travel National Host Agency Avoya Travel/America Express National Host Agency Bannister Travel National Host Agency Brentwood Travel Service Regional Host Agency Brownell Travel National Host Agency Coral Sands Travel National Host Agency Corporate Travel/The Travel Center National Host Agency Corporate Travel Planners/Rennert Travel Host Agency Cruise Brothers National Host Agency Cruise Inc. National Host Agency Cruise & Travel Quest Cruise Agency Design Travel Inc. National Host Agency Great Southern Travel Host Agency IT Travel Group National Host Agency & Fulfillment Agency L & M Travel Services National Host Agency Luxury Travel Network National Host Agency Montrose Travel National Host Agency Modern Trvel Services, Inc Host Agency Nexion速 National Host Agency OASIS National Host Agency OutsideAgents.com National Host Agency Preferred Travel of Naples, Inc. Host Agency Protravel International National Host Agency TerraMar Travel, Inc. Host Agency The Travel Agent, Inc. Full Service The Travel Center/Corporate Travel National Host Agency The Travel Society, LLC National Host Agency Ticket to Travel Host Agency Travel Experts National Host Agency Travel Planners International National Host Agency Travel Quest - Travel Leaders National Host Agency TripGuy Travel National Host & Online Agency VacationTime Travel Regional Host Agency Uniglobe Travel Center National Host Agency World Travel Service Regional Host Agency YourNameTravel.com National host agency
N/A $2M $250M 1.7M $15M 70M N/A 3.5M 225M+ 32M N/A N/A N/A 8M 4M 1M N/A 130M 20M+ 238M N/A 60M+ 18m 750M 1.8M 15M 2.7M 85M 5M 190M N/A 40M N/A N/A 70M 80M N/A
NAME
4
TYPE
300+ 26 500+ 26 15 67 N/A 125 80 200 600 N/A N/A 32 65+ 8 N/A 500+ 35 3000 N/A 1,800+ 27 +/35 25 125 140 100+ 200 N/A 400+ 30 N/A 400 108 N/A N/A: Not available
August 2011
VOYAGES TO ANTIQUITY From the wonders of ancient Greece to
the monumental splendor of the Roman Empire, Voyages to Antiquity brings to life the exciting and inspiring history of the Mediterranean aboard Aegean Odyssey. CRUISE-TOUR FARES INCLUDE:
• SHORE EXCURSIONS • GRATUITIES • EXPERT LECTURE PROGRAM • WINE WITH DINNER NEW FOR 2011
• CRUISE-TOURS WITH
INCLUDED PRE- AND/OR POST-CRUISE HOTEL STAYS • 7 -12 NIGHT CRUISE ONLY SAILINGS FOR THOSE WITH LIMITED TIME
Discover the art, history and cultures of the ancient world CRUISE-TOURS FOR FALL 2011 ATHENS, SICILY & THE MYSTERY OF POMPEII
Departs: August 25 & October 10 2-night hotel stay in Athens and 12-night cruise ATHENS to ROME from $3,950pp
MEDITERRANEAN ISLES & CROATIAN COAST
Departs: September 6 2-night hotel stay in Rome and 12-night cruise ROME to VENICE from $3,950pp
DALMATIA & ANCIENT GREECE
Departs: September 20 10-night cruise VENICE to ATHENS and 2-night hotel stay in Athens from ORDER OUR $3,795pp
2011 BROCHURE TODAY
BOOK EARLY & SAVE! STATEROOM SAVINGS UP TO $1,500 varies by departure and category
FREE TO $199 AIR ADD-ONS from over 60 North American gateways including transfers and porterage
Ask about special single savings
Enjoy the comfort, service and space of boutique-style, small ship cruising aboard Aegean Odyssey
VOYAGES TO ANTIQUITY Call 1-877-398-1460 Visit www.voyagestoantiquity.com Prices are per person, double occupancy, cat N. Free to $199 Air (and transfers) applicable with cruise-tour purchase only and does not include government taxes, fees and airline fuel surcharges which may change at any time. Stateroom Savings based on double occupancy and vary by category and sailing.All offers are subject to availability, capacity controlled and may be withdrawn at any time. Ship’s Registry: Malta.
2011/12 Co-Ops • Consortiums • Franchisers
Top 10 Tips B y S h e r r y L a s k i n ,
For Choosing Your Host Agency...
A C C Sherry Laskin Travel Writer/NACTA Webinar Moderator www.cruisemaven.com
The irony of it all.
Last month, as our nation was celebrating its independence, I was on the verge of losing mine. I’m referring to my travel agency independence.
Twenty years ago and for only $10, my travel agency was born. I joined CLIA to book cruises and the rest is history. Because of an early online presence, I became a national account with three cruise lines. I was up to my elbows in accounting paperwork, unfulfilled marketing plans, handwritten or DIY Excel CRM creations and a client call-back list that kept growing.
Then I heard about host agencies. About twelve years ago, in a quest for simplicity, I began investigating the host agency concept and its players. Giving up my agency independence was not easy. Calculating the out-of-pocket expense of starting my business in Michigan 1992 and moving it to regulation-overload Florida in 2000, fueled the fire. Fast forward and several host agency experiences later, I’ve tried most of them, including the ones that offer a franchise opportunity. While all of them have been a good experience for me, they all vary in their offerings. Last month, once again I decided to give up my agency independence for good and choose another host agency. But this time, the search was exhaustive, difficult and slow.
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August 2011
7
1. 2. 3. 4. 5.
Here are my Ten Tips that I’ve compiled to help you select a host agency. COST: Compare startup costs, monthly fees, ticket service charges, set-up fees for a template Web site with a consumer booking engine, mailing costs, fees for not making a quota and any other miscellaneous “hidden” fees. They can quickly add up and cut into your profit. Ask, ask and ask again. The sales person who wants you to join may “forget” to mention one or two.
TRAINING: What type of training is included with your membership - mandatory classes at their headquarters, elective classes, printed manuals, virtual self-taught or mandatory virtual classes? What expenses/fees are involved - hotel, meals, transportation to/from your home to the host’s office? Consider the time factor as well as cost – how soon can you start booking your clients vs. how much time to learn a new system?
TECHNOLOGY: Will you have access to a CRM software/platform and what is the monthly fee? If you need a GDS, do they allow you access and at what cost? Will you need new or a different computer (Mac or PC) and equipment? What about a toll-free phone number? Think about the ease of learning their proprietary software and any redundancy when entering client information. Learning curve vs. efficiency translates to: Time is money.
SUPPORT: Now that you have all of the shiny new software and stacks of manuals and lesson plans, what happens when it just doesn’t work as it should? Is it virtual or actual support? (Who ya gonna call…Host Busters? Sorry, couldn’t resist.)
COMMISSION: How often does the host pay – and how long after they’ve received YOUR money from the supplier do they part with it? I had one local host who sat on my $4,000 commission check over seven weeks after they had received it. Will it be direct deposit or do they mail you a check? What happens to your TCs and bonus commission? With most host agencies, if you don’t use it (TCs, marketing funds etc.) then it’s considered commissionable revenue and you have to split it with your host. Most important, what commission percentage are you comfortable with receiving? The range goes from 60% 100% commission split. You need to ask yourself if going with a low percentage is worth the amount of time that you might save because the host will do all of your back office accounting and client reminders for you. If all you will have to do is sell, sell, sell and enter the client info and booking one time, then that could be something to consider. How much are you willing to pay a host in monthly fees to be at their top tier of commissions? It can range from $40 per month to $199 per month to be at 100%.
Co-Op/Host Agency Guide 2011/12
2011/12 Co-Ops • Consortiums • Franchisers
6. 7. 8. 9. 10.
MARKETING: Some host agencies are so big that they are their OWN consortiums. Others belong to Vacation.com, Signature, Virtuoso, NEST and Ensemble. Find out the quantity, variety and quality of their blocked group space and client value-added amenities. LEADS PROGRAMS: Several hosts have some kind of leads marketing systems offering a commission split from 30% to 50%, while others have leads programs that are a pay-per-lead concept. Some host agencies offer their leads program to only “x” amount of agents so that the agents in the program have a steady stream of prospects. If this is the case with your intended host, ask how you can get involved. If you want a host agency with a leads program, ask if there is an agency hierarchy which determines who receives the “best” leads. If so, learn what you need to do to move up the ladder to their luxury or big ticket leads. SALES REPS: Be prepared to explain to your favorite sales rep that you will no longer be in their territory because you have a new host in a different part of the country. What you give up in convenience you make up for in being part of a larger entity and maybe a national accounts agency. It might be a bit more difficult to get your former sales rep to stage a cruise night for you as they won’t directly be reaping the benefits from any sales. It’s always worth asking. SIZE: Will you be one of 4,000 or 400 agency members? Does it matter to you? Remember that just because a host has thousands of members, it doesn’t mean they are all active members. If you succeed and thrive, chances are when you call the home office for support, they will know who you are.
EXCLUSIVITY: Does the host require you to be exclusive or can you have two hosts? For example, one host agency for luxury clients and one that you use for your mass market clients? Something to consider if you have mostly luxury cruise and tour clients. Certain consortiums negotiate with their luxury suppliers to add extensive amenities that you can’t match anywhere else. If you have gotten this far with my article, chances are you are serious about finding the right host agency. Weigh all of my points carefully; use them as an interview tool when you speak with the business development manager at the host agencies. Be sure to ask about any signup specials or discounts. Making the decision to check your independence at the door can be very empowering. As my friend Joan said to me, “You’ve already proved you can go it alone. Why not let someone else do some of the work that you don’t like or have the time to do?” No matter how you look at this, you are making an investment of your money, your time and your future. Never fear, nothing is written in stone. If six months or even three years down the road you aren’t happy with your host, move on. Find the best host for yourself and your business.
Happy Host-Hunting! 8
August 2011
2011/12 Co-Ops • Consortiums • Franchisers
How You Hugged Your
Supplier Today? J
ust as our clients are quick to share bad
travel experiences with others, we in the agent community are also pretty quick to get into supplier bashing at times.
Don’t get me wrong. Contact information for Mary is mailto:cruisefacecruises@yahoo.com
There are times when a supplier has really acted unfairly, cut or tried to cut the travel agent out of the picture, not paid prompt commission and so forth. During these times, if you can prevent other agents from experiencing the same treatment, by all means let others know. However, we don’t always stop to share with others when a supplier goes above and beyond or otherwise makes a strong effort to resolve problems and negative issues. Some suppliers always see themselves as the absolute. There is no compromise, never any admission of guilt or wrongdoing. But, sometimes specific persons within an organization are willing to work with the agent community — and they may not always get the “thank you” they deserve. Just as we are quick to take them to task when there are problems, I believe, if as nothing more than a professional courtesy, we should also take the time to stop and say thank you. Or, if a
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August 2011
11 particular supplier has gone the extra mile for you, let someone know. This is how you develop a good working relationship and PARTNERSHIP with your suppliers. One such supplier is Norwegian Cruise Line, which experienced some difficulties when first getting started with the Majesty sailing out of Charleston, SC. Many agents were upset and I was one of them. However, after contacting the appropriate parties at NCL, I personally received a satisfactory resolution. Were there problems with NCL after this incident? Of course! We are all human. Communication is the key to ironing out the wrinkles and, so far, NCL has always worked with me on problems, such as the time I escorted a group on a cruise. The excursion provider was completely out of line with one of my clients and because of the disagreement, my client was unable to take part in his excursion. I sent an E-mail while we were still at sea. Not only did NCL offer a solution, but it did so that very day. I feel the line went above and beyond. Thank you! Royal Caribbean was the recipient supplier of my very large group and both the cruise line and I were ready to throw a certain client overboard. (I know some of you at Royal Caribbean know whom I’m talking about.) There were penalties and problems galore. There were threats. There were complaints. There was everything but cooperation from some of the people within this group. For months on end, Royal Caribbean worked diligently to accommodate this group and to ensure all went smoothly. To be honest, with all of the lastminute demands, I still am not sure how they brought everything into being, but they did. Co-Op/Host Agency Guide 2011/12
This was one of those occasions when having a good relationship with your Business Development Manager (BDM) came in handy. Gus Li (now with Celebrity) was my BDM as the time and what a terrific fellow to work with. Gus is the “dream” BDM with whom every travel agent wants to work. If there is an opportunity to grow your business, he will take advantage of it, if at all possible. He is always willing to give advice and work with any agency in his territory. If there is a problem, he will work toward a solution. He is extremely dedicated to what he is doing and the agents in his territory appreciate it. Thank you, Royal Caribbean! Thank you, Gus! A few short months before selling my agency, one of the independent agents made a fairly lastminute booking through Creative Leisure. He was misquoted the rates and category. Not only did Creative Leisure honor the quote that was given, but also they allowed the client to stay in the first class, ocean view accommodations for which he was mistakenly given the price. When is the last time any of us have seen a supplier honor a misquote? I know that it has been many years since I’ve had that happen. Thank you, Creative Leisure! I consider myself lucky to have worked with some of the suppliers and supplier representatives who have crossed my path during my career in travel. There are too many to mention in one article, but I have extended my thanks when they were in order. As these suppliers have supported and worked with me and gained my respect, I have in turn promoted them to the best of my capability. By all means, if there is a problem with a supplier, let them know.
Happy sales!
2011/12 Co-Ops • Consortiums • Franchisers The Affluent Traveler Collection 71 Audrey Avenue Oyster Bay, NY 11771 (866) 672-7674 Fax: (516) 624-6015 www.theaffluenttraveler.com info@affluenttraveler.com
200 Vesey Street New York, NY 10285 (212) 640-3601 • Fax: (212) 640-0316 E-mail: Ernesto.G.Lavandero@Aexp.Com www.Joinrepnetwork.Com
A.J. Rick Mazza, President & CEO Nicole Mazza, Chief Marketing Officer Thomas Hayden, Sr. Vice President, Global Luxury Sales Elizabeth Grundon, Senior Director, Business Development
Marketing company for luxury travel advisors Year Started: Years in Business: Number of agencies:
American Express Representative Travel Network
2008 3 200
Special services for members: The industry's newest and most exclusive marketing group for luxury travel advisors, The Affluent Traveler Collection provides its members with the buying power, technology, training and marketing expertise to quickly profit in the premium to luxury travel market. Agencies build their businesses through exclusive luxury supplier offers, enhanced commissions, and consumer leads. The Affluent Traveler consumer travel magazine (available in 14 countries) and web site drive luxury business to agencies. The enriched amenities program encourages customer loyalty. A complete program of educational opportunities helps members grow their businesses, including an annual Affluent Traveler Luxury Symposium, supplier and product trainings, webinars, and the personal attention of a dedicated BDM. The Affluent Traveler Collection guides its luxury travel advisors and their clientele to enjoy “the good life” in their travels. Join us on June 19-21, 2012 at Scottsdale's luxurious The Phoenician for our global conference.
Ellen Bettridge, Vice President, Retail Travel Network Ernesto Lavandero, Director, Us Representative Network
Franchise Year Organization Started: 1915 Years In Business: 96 Estimated 2011 Sales: Over $5B Number of U.S. members: N/A Number of Canada members: N/A Number of U.S. Locations: N/A Number of Canada Locations: N/A Annual Volume of Median Agency: N/A Initial Membership Fee: N/A Annual Renewal Fee: N/A Monthly Fee: N/A Membership Requirements: N/A Special services formembers: Access to exclusive preferred-supplier programs; business travel services; marketing; advertising; training; networking and communication vehicles formembers, including Internet sites; and access tomore than 2,200 Travel Service Office locations* worldwide in more than 140 countries. (*Comprises travel and Foreign Exchange service locations of American Express; not all services available at all locations.) Goals formembers: To achieve higher profits, faster growth and increased productivity
Leisure Travel Alliance (LTA) 1310 RR 620 South Suite A-8 Austin, Texas 78734 (800) 515-4582 • Fax: (512) 788-5587 E-mail: info@leisuretravelalliance.com dacosta@leisuretravelalliance.com www.leisuretravelalliance.com Stuart Godwin, President & Ceo Steve Kaplan, Director Industry Relations Dennis Acosta, Director Member Sales & Service Bobby Godwin, Manager Marketing & Information Technology
Leisure Travel Consortium for Professional Travel Agents Year Organization Started: 2007 Years In Business: 5 Estimated 2011 Sales: N/A Number of U.S. members: 300 Number of U.S. Locations: 300 Annual Volume of Median Agency:N/A Initial Membership Fee: 1st year fee waived Annual Renewal Fee: Future fees based on agency sales production. Membership Requirements: Phone interview prior to membership approval. PROGRAMS Enhanced commissions with over 60 preferred suppliers. • Network funded and managed consumer direct mail and email marketing. • Exclusive supplier promotions and offers. • Member-only extranet and booking portal. • Hundreds of group amenity cruise departures with major cruise lines. • Annual conference and regional training events. • Businessto-business products and services.
Goals for members: Provide members with comprehensive tools (suppliers, technology, training and marketing) to quickly profit and excel in the luxury travel niche.
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CruiseOne
1201 W Cypress Creek Rd, Ste 100 Fort Lauderdale, FL 33309 (800) 892-3928 • Fax: (954) 958-3697 E-mail: Recruitment@wth.com • www.CruiseOneFranchise.com Brad Tolkin, President & Co-Chairman/Co-CEO of World Travel Holdings Jeff Tolkin, Co-Chairman & Co-CEO, World Travel Holdings Dwain Wall, Senior Vice President & General Manager Joelle Delva, VP, Operations Sandi Szalay, VP, Home-Based Information Technology Drew Daly, VP, Sales Performance & Training Luis Zuniga, VP, Marketing & Communications Tim Courtney, Director, Franchise Development
Franchise Network Year Organization Started: 1992 Years In Business: 19 Estimated 2011 Sales: N/A Number of U.S. members: 720 Other members: Norway: 1 Number of U.S. Locations: 720 Other Locations: Norway: 1 Annual Volume of Median Agency: N/A Initial Membership Fee: $9800 Annual Renewal Fee: N/A Monthly Fee: 3% royalty fee Membership Requirements: No experience required. Full training provided. Affiliation: ASTA, CLIA, NACTA, IATAN, U.S. Small Business Administration, IFA (International Franchise Association), MinorityFRAN, VetFRAN CruiseOne is a proud member of the International Franchise Association (IFA), the Cruise Line International Association (CLIA), the Better Business Bureau (BBB) and the VetFran initiative. We are ranked as the #1 Travel Agency Franchise by Dun & Bradstreet’s 2010 AllBusiness Allstar Franchises and we received the 2011 Top 50 Franchise Satisfaction Award from Franchise Business Review. We have been recognized by Entrepreneur magazine’s “Top 500” since 1998, are one of the “Top 5 Franchisors” placing veterans into business ownership and are rated a 2011 Military Friendly Franchise by G.I. Jobs and MilitaryFranchising.com. We are also consistently ranked in the Franchise Times “Top 200” and Franchise Market magazine’s “Top 100 Companies.” So what’s the secret to our success?
Some follow trends…we create them! CruiseOne stands out by infusing innovation into everything we do, including our winning approach to marketing, training and technology. Marketing We create turn-key, personalized marketing programs for our Franchise Owners. From customized direct mail to cruise line advertising co-ops and public relations initiatives to support your brand, CruiseOne’s marketing sets you apart from the pack. Plus our marketing has received numerous awards, so you know it’s good! Training Taking place in person in our Fort Lauderdale HQ training center, our integrated start-up training connects you with original curriculum and con-
Co-Op/Host Agency Guide 2011/12
tent from our cruise line partners. Dynamic continuing education opportunities abound too, with exciting landbased and cruise-based training and our annual National Conference at Sea. We also offer a Boot Camp program to rev up your business and a Mentoring Program where we match you up with another Franchise Owner to share best practices. Technology CruiseOne employs cutting-edge technology solutions specifically designed for our Franchise Owners. These systems include everything you need to market, sell and service customers. Examples of our cutting-edge solutions include customized websites, a state-ofthe-art proprietary reservation system and a private intranet. Dedicated Corporate Headquarters Team A staff of nearly 100 employees supports you at our corporate headquarters in Fort Lauderdale, FL. This includes Business Development and Customer Support to grow your business as well as increase sales and Franchise Support to assist with issues after the sale. We even provide technical support. Flexibility + Fun = Profitability! The CruiseOne model allows you to work from home, but we also allow you the option of working part-time, full-time, opening an office or working from a storefront. This flexibility, combined with the fun you’ll experience working in travel, will ensure your profitability. Tradeshows: ASTA The Tradeshow: September 11-13, 2011 Travel Weekly’s CruiseWorld: November 2-5, 2011 National Conference: October 9-16, 2011: Aboard Royal Caribbean’s Allure of the Seas
2011/12 Co-Ops • Consortiums • Franchisers MAST Vacation Partners 17W635 Butterfield Road, Suite 150 Oakbrook Terrace, IL 60181 630-889-9817 • Fax: 630-889-9832 E-mail: johnw@mvptravel.com www.mvptravel.com
John Werner, CTC, President & COO Mike Fitzgerald, Manager of Finance & Administration Georgina Chapman, Manager of Design & Marketing Communications Bob Sharer, Manager of Online Services Rachael Wilson, Manager of Marketing Services Cami Morello, Manager of Member Services
Regional Consortium Year Organization Started: 1969 Years In Business: 42 Estimated 2011 Sales: N/A Number of U.S. members: 198 Number of Canada members: 1 Number of U.S. Locations: 198 Number of Canada Locations: 1 Initial Membership Fee: Joining incentives Annual Renewal Fee: Four membership programs available Programs: Finance: Unique commission and bonus agreements, overrides Marketing: Direct Mail: Consumer Magazines directed towards various markets, Monthly agency-branded, lifestyle-themed Post Card Marketing: Digital: Two e-mail marketing programs directed for different audiences, social media and website content Training: Sales and Marketing webinar series, regional training, annual seminars and workshops Agency Support: Member needs assessment and business coaching services, problem resolution MAST Sales Sensation, Drury Lane, Oakbrook Terrace, Illinois, November 15, 2011 MAST Annual Conference, Tremont Plaza Hotel, Baltimore, Maryland, April 26-29, 2011
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NEST
(Network of Entrepreneurs Selling Travel) 243 South Street Oyster Bay, NY 11771 Global Conference: (516) 922-2691 • (888) 245-NEST • Fax: (516) 922-5842 June 19-24, 2012: www.jointhenest.com • www.inthenest.com The Phoenician in Scottsdale, E-mail: info@jointhenest.com Arizona
Kathryn Mazza-Burney, Nicole Mazza, Nancy Bennett, Bonnie Friedman, Rosemary Sarkis,
President Executive Vice President, Marketing Senior Vice President, Sales Senior Director, Marketing Senior Director, Business Development
Co-Op: Marketing company for independent home-based agencies Year Started: Years in Business: Annual volume of median agency: Number of home-based agents:
2004 7 $600,000+ 600
NEST is the industry’s first and only marketing group dedicated solely to homebased travel agents. We exclusively embrace the home-based travel agency business model, focusing our efforts on helping entrepreneurs achieve greater success financially, professionally and personally by championing solutions just for them. NEST is a marketing company serving two primary clients: the home-based travel agent and the preferred travel supplier. Agencies join as members and book directly with suppliers (using their own CLIA, IATA True or ARC number), maintaining their agency ownership, commissions and client base. We’ve built a solid network of top-producing, home-based entrepreneurs. We’ve set the bar high and require certain levels of sales and a commitment to continued growth and profitability. NEST agencies must meet the following criteria: 1) homebased; 2) independently owned and operated; 3) registered to book directly with suppliers; and 4) generate a designated, minimum amount of preferred supplier sales. In return, they receive a full spectrum of marketing, sales, technology and operational support through a close-knit community. Special services for members: Retain your identity by booking directly with preferred cruise lines, tour operators, resorts, etc., and receive specially negotiated, higher commissions. We are not a host agency. We give NEST agents the ability to be more competitive with exclusive discounts, value-added amenities and group dates, as well as building their name and credibility with preferred suppliers. You can expand your marketing with turnkey direct mail and e-promos (through the Market Your Own Business suite of direct-to-consumer tools, JOURNEYS consumer travel magazine, The Affluent Traveler luxury travel magazine, and NESTDirect consumer direct mail program).Gain huge efficiencies with cruiseexpress (our direct-connect cruise booking engine that is your simple, single-source to make cruise bookings) and NESTHotels (our Web-based booking engine with an inventory of over 90,000 properties worldwide).Use our Extranet to connect with suppliers, other NEST agents, specials, and training schedules. Earn thousands of dollars extra with our NESTRewards program. You also have access to our Acclaim Meetings company to help you prosper in the meetings and incentives sector; and our Well-Being Travel to assist you in profiting in medical travel. Goals for members: We help leading home-based travel agencies achieve greater success financially, professionally and personally by championing solutions and opportunities exclusively for them. To learn more about joining NEST, home-based agents can visit www.jointhenest.com, call 888-245-NEST or E-mail info@jointhenest.com.
August 2011
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Signature Travel Network
4640 Admiralty Way, Suite 306 Marina del Rey, CA 90292 (310) 574-0883 • Fax: 310-574-0804 www.signaturetravelnetwork.com • E-mail: info@signaturetravelnetwork.com Membership Information: shary@signaturetravelnetwork.com Michelle Morgan, CTC, President Tim Smith, CTC, Chairman Steve Orens, CTIE, Vice-Chairman Michael Hannan, Secretary Eric Maryanov, CTC, Treasurer
Cooperative Year Organization Started: 1956 Years In Business: 55 Estimated 2011 Sales: 5 Billion Number of U.S. members: 199 members Number of Canada members: 2 members Number of U.S. Locations: 375 retail locations Number of Canada Locations: 14 retail locations Annual Volume of Median Agency: N/A Initial Membership Fee: $1,500 Annual Renewal Fee: None Monthly Fee: None Membership Requirements: $2M in Signature Preferred Cruise and Tour Supplier Revenue and usage of ClientBase. PROGRAMS As a member-owned and operated cooperative, the resources of Signature Travel Network are used solely to benefit members. Marketing and technology programs are designed to build the brand identity of the member, not the network, and can be customized to suit individual member needs. There are no franchise or high annual marketing fees, and members participate in profit sharing programs. Signature’s success and continued growth is attributed to an unwavering mission: provide members tools necessary to adapt to the unique and changing needs of their customers. Member services and programs include: industry-leading technology tools; highly-customized marketing programs that include affordable publications and complimentary email and direct mail campaigns; a comprehensive portfolio of preferred partners, including local destination specialists in more than 130 countries and privileges at over 700 of the world’s finest hotels and resorts; training and certification programs; and exceptional support to ensure travel consultants have the information and resources they need to exceed their customers’ expectations and close more sales. Industry leading technology • Electronic and Print Marketing World Class Hotel Program (700+ properties) 88 Destination Specialists Worldwide in market Training/Certification Program Goals and supplier overrides • Profit Sharing Owner’s Meeting: September 14-17, 2011: Ritz-Carlton, Orlando Grande Lakes
Sales Meeting and Trade Show: November 17-19, 2011 MGM Grand Las Vegas
Co-Op/Host Agency Guide 2011/12
WESTA (Western Association of Travel Agencies) 5933 NE Win Sivers Dr Ste 202, Portland, OR 07220 (503) 251-8170 E-mail: info@westa1.org • www.joinwesta.com
Mike Estill, WESTA Chief Operating Officer
Member-Owned Cooperative Year Organization Started: 1983 Years In Business: 28 Estimated 2011 Sales: $450M Number of U.S. members: 149 Number of U.S. Locations: 149 Annual Volume of Median Agency: $3M Initial Membership Fee: $500 Annual Renewal Fee: $500 Monthly Fee: None Membership Requirements: Minimum years in business and production levels Special services for members: Flat-rate membership pricing, profits haring back to the membership with no overrides retained by organization. 800+ page intranet support site with detailed information on all programs. Agency customized direct mail marketing program featuring over 20 individualized pieces per year with postage included pricing for less than the price of a stamp. Extensive educational programs including supplier trade shows, agent educational dinner meetings and multi day annual owners & managers business conference with events held in several west coast locations. WESTA-only agent educational fams & seminars at sea. Goals for members: To provide members with a selection of programs designed to increase sales, product knowledge, and profitability through the strengthening of the working relationship between a select group of west coast agencies and the major suppliers in the west coast marketplace.
2011/12 Co-Ops • Consortiums • Franchisers Cruise Holidays 3033 Campus Drive, Ste W320 Plymouth, MN 55441 (800) 824-1481 E-Mail: franchiseopportunities@cruiseholidays.com www.joincruiseholidays.com www.cruiseholidays.com Mark Schiffner, VP & COO Maggie Blehert, Sr. Specialist, Communications Barb Chamberlain, Manager, Canadian Operations Sharon Johnson, ECC, Manager, Franchise Services Sarah Larson, Manager, Internal Operations Kevin Kimes, Manager, Technology Nickyla Marso, Manager, Vendor Relations Andrea Nimmo, Manager, Marketing
National Franchiser Year Organization Started: 1984 Years In Business: 27 Number of U.S. Locations: 152 Number of Canada Locations: 36 Other Locations: 28 in Great Britain Franchise fee for retail start-ups: $30,000 Franchise fee for retail conversions: Up to $5,000 Monthly Fee: $750/month Meeting Registration Fees: Vary Membership Requirements: Prospective franchise owners go through screening process with franchise development team • Industry-leading operating system keeps all aspects of franchisee’s business accessible via one dashboard, including CRM, cruise groups management, accounting, task management, detailed booking history, cruise inventory, marketing and promotions. Fully integrated with our online booking system. • Completely integrated marketing program: All “on your behalf” online marketing pieces and direct mail pieces have their own landing page on each franchise owner’s Web site. All franchisee Web sites are provided by headquarters with pre-populated content that can be customized by each store if desired. • Exclusive programs include international air desk, a hotel booking program, a bundled vacation program, consolidated group inventory, and access to singlescruise.com. • Franchisees can reduce monthly payments to HQ if they attend annual convention & mid-year meeting, or reach specified sales goals. • Robust weeklong training program for new franchisees; advanced training for cruise group sales; live training Webinars, online training library, a membersonly networking group on Facebook and more. Cruise Holidays Annual Convention: November 5-12, 2011, msEurodam Cruise Holidays Mid-Year Meeting: May 4-6, 2012, Minneapolis, MN
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Results! Travel
3033 Campus Drive Ste W320 Plymouth, MN 55441 (800) 234-8241x100 • Fax: (952) 587-1821 E-mail: admin@resultstravel.net www.resultstravel.com
John Risner,
North American Franchiser Year Organization Started: Years In Business: 2010 Worldwide System Sales: Domestic Franchised Units:
Vice President &General Manager
2000 11 $2,283 Billion 677
Results! Travel is unique. We offer the most exciting way to obtain industry-leading override and incentive commission programs with some of the best preferred suppliers, including domestic and international airlines. As a member of our family, you have the best of both worlds. You gain the negotiating power and stability of a multi-billion dollar travel company without sacrificing your identity and individual way of doing business and without making substantial financial commitments. We have designed a program that provides you: • Superior preferred supplier agreements with major suppliers covering each critical area. • Additional sales resources • Select negotiated programs for savings on your office supplies, overnight delivery, etc. • Valuable technology assistance. • Marketing & Promotional programs. • Accessible Regional Managers to assist you in taking full advantage of our preferred suppliers’ offerings. • Educational and networking opportunities. • Cutting-edge customer relationship management tools to better track your customers and sales. • Exclusive Business Travel Management tools to help you gain and keep profitable corporate travelers. We believe so much in making you a welcome part of our family that for a limited time we’re willing to let you experience Results! Travel at no up-front cost to you. We’ll waive both the initiation fee and your first year annual Membership fee. Plus, if you’re not completely satisfied, you can exit the program at any time with a thirty day written notice. Moreover there is no lengthy contract to sign and no annual fee to join. Become a part of Results! Travel family today! Nearly half of our new members join as a direct result of recommendations from our existing franchisees – this is a testament of how Results! Travel truly delivers. Results! Travel 2011 National Meeting September 8-10, 2011 Orlando, FL Gaylord Palms Resort & Convention Center
August 2011
Travel Leaders Group Vacation.com
Travel Leaders
3033 Campus Drive Ste W320 Plymouth, MN 55441 (281) 587-1821 • 866-225-9026 E-mail: TravelLeadersHQ@travelleaders.com www.TravelLeaders.com
Roger E. Block, CTC, Becky Geyer, Jose Ferreira, Steve Loucks, Peter Thomson,
President Vice President Vice President Vice President Vice President
Franchise Network 2010 Worldwide System Sales: U.S. Company-Owned Units: U.S. Franchised Units:
$2,354 Billion 27 352
Make more money on the sales you are making today, plus get tools to help grow your business! Increased Earning Opportunities • Industry leading Point-Of-Sale Commissions on cruises and tour bookings • Best-in-class Backend Overrides on major domestic and international airlines • Phenomenal upfront commissions on over 70 domestic and international airlines through our exclusive contracts • Incentive commissions with the top suppliers and destinations in the industry — best value • A leisure lead generation program that is proven to deliver qualified leads Effective Business Tools & Strategies • Including our unequaled Business Travel Management programs, that helped our franchise members attract new business in excess of $100 million just last year. Our all-inclusive toolbox includes: • Templates and services for everything from prospecting to pricing • Sales presentations, RFP responses and much more National and Local Marketing and Public Relations — All Proven to Generate Sales • A nationally promoted brand that tells the world who you are: “A leader in travel.”
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• Direct Mail and exclusive Postcards magazine • Award winning E-marketing • PR training on how to work with the media, to get your name out to your community, and establish yourself as a local travel expert. Technology, Training & Support to Help Your Agency Grow • Training and educational trips • In-office agency visits • Personalized business consultations • Assistance with co-op advertising funds • Ongoing support and accountability • Customer Relationship Management web-based tool So What Does All of This Cost? There are different levels of participation and costs, you choose which level works best for you and your agency — there's no long-term commitment. Give us a call at 866-225-9026 or E-mail John Risner, VP, at jrisner@ttfg.com We would love the opportunity to meet with you and discuss the details on how we can help your agency become a Travel Leaders Associate — and one of the industry’s Travel Leaders. 2011 National Meeting November 3 - 5, 2011 Las Vegas, NV Cosmopolitan Las Vegas
Co-Op/Host Agency Guide 2011/12
1650 King Street, Suite 450 Alexandria, VA 22314 (800) 848-8756 Fax: (703) 548-6815 E-mail: insidesales@vacation-corp.com www.JoinVacation.com John Lovell, President
International Marketing Services Organization Year Organization Started: 1999 Years In Business: 12 Number of U.S./Canada members: 5,100 Membership Fee: Tiered dues structure dependent on Preferred Supplier Sales Vacation.com is the largest travel services marketing organization in North America, serving independent retail travel agencies across the U.S. and Canada. Vacation.com facilitates “The Power of the Partnership” between a network of quality Preferred Suppliers and member agencies that increase profits through enhanced commissions, award-winning marketing programs, comprehensive training and unique vacation products. Visit www.JoinVacation.com to learn more about the benefits Vacation.com offers and to try the Benefits Calculator to discover the financial value of membership. Vacation.com is owned by Travel Leaders Group. Vacation.com’s 2012 Conference & Trade Show May 5-12, 2012 Onboard Royal Caribbean International’s Oasis of the Seas® 7-Night Eastern Caribbean
2011/12 Co-Ops • Consortiums • Franchisers
TRAVELSAVERS
71 Audrey Avenue Oyster Bay, NY 11771 (516) 624-0500 • (800) 726-7283 • Fax: (516) 624-6024 sales.travelsavers.com E-mail: sales@travelsavers.com A.J. Rick Mazza, President & CEO Jim Mazza, Executive Vice President & COO Nicole Mazza, Executive Vice President, Marketing, & Chief Marketing Officer Kathryn Mazza-Burney, Executive Vice President, Sales & Service
International Individually-Owned Chain Year Organization Started: Years in Business: Estimated 2010 sales U.S./International: Number of licensees worldwide: Initial licensee fee (home office): Initial licensee fee (branch): Annual fees: When TRAVELSAVERS opened its doors in the early 1970s, the idea of independent travel agents organizing into a cooperative or consortium was relatively new to the travel industry. TRAVELSAVERS’ founder and longtime agency owner, Rick Mazza, embraced this concept and took it one step further to create the first, sophisticated global travel marketing company for travel sellers. The group’s primary goal was to help its agencies increase their market share as well as their overall profitability. The TRAVELSAVERS vision is as relevant and focused today as it was back then: to drive new customers directly to its licensee’s doors and keep them coming back. Now in its 41st year, TRAVELSAVERS is a leading international marketing organization with a retail chain of 3,265 independently owned travel agencies in 23 countries that generates more than $20 billion in annual travel sales. TRAVELSAVERS also offers a complete range of marketing and sales support services to help its preferred supplier partners maximize both leisure and corporate sales through its network of travel agencies. Unique to TRAVELSAVERS, its agencies are each
1970 41 $20 billion+ 3,265 $5,000 $1,000 None given an exclusive territory in the U.S., based on a population of 50,000.This territory, and all business leads generated from it, is theirs for as long as they are affiliated with TRAVELSAVERS and adhere to basic requirements such as selling a large percentage of their business through our preferred suppliers. We believe that independent travel agencies — with strong local relationships complemented by a global reach — are well equipped to thrive in today’s marketplace. Special services for licensees: Each agency receives an “exclusive territory” and a complete portfolio of marketing programs to mine that business. Our preferred supplier relationships are unparalleled. Our Market Your Own Business (MYOB) program provides a suite of online and offline marketing initiatives including: professionally designed and customizable flyers featuring exclusive preferred supplier offers, graphic design services for branding collaterals, and monthly virtual trainings. We publish the award-winning JOURNEYS (a consumer travel magazine that is customized for our agencies), and The Affluent Traveler (luxury travel magazine available in 14 countries). And our Lifestyle Marketing
Campaigns help agencies tap into the hottest niche travel markets such as Romance, Cruising, Family, Luxury, Zippy Baby Boomers, Golf & Spa, Escorted Tours, and Soft Adventure/Cultural. Our Corporate Services Division offers comprehensive marketing tools and management consulting services for agencies serving business travelers. On the technology side, we offer our proprietary cruiseexpress and CorpXpress online cruise booking tools; our Proprietary Global Hotel Program is fully commissionable with highly discounted rates and block space program; our travel tix air fulfillment service lets agents increase air commissions; our TRAVEL HELPLINE and agent24 worldwide after-hours services give travelers peace of mind. Our agents also have access to our Acclaim Meetings company to help them prosper in the meetings and incentives sector; and Well-Being Travel to assist them profit in the medical travel market. Our TWIN global travel management company also provides opportunities to partner with other top agencies offering in-bound services and travel specialty products/services in 23 countries around the world. Goals for licensees: We provide our licensees with the competitive tools to build and maintain a profitable leisure and corporate client base, and increase revenues both in the local marketplace as well as the global business arena. Our dedicated Business Development Managers work one-onone with our licensees to be sure they have all the tools they need to prosper. Agencies considering becoming part of TRAVELSAVERS can call 800-726-7283, E-mail sales@travelsavers.com or visit www.sales.travelsavers.com. Global Conference: June 19-24, 2012: The Phoenician in Scottsdale, Arizona
August 2011
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UNIGLOBE Travel USA, LLC
USA Regional Headquarters 18662 MacArthur Blvd., Ste 100 Irvine, CA 92612, USA (949) 623-9000 • (800) 233-0619 E-mail: franchise@uniglobetravel.com www.uniglobetravelusa.com
U. Gary Charlwood, Tracy Bartram, Andrew Henry, Betsy Geiser,
World Headquarters
1199 West Pender Street, Suite 900, Vancouver BC (604) 718 2600 info@uniglobetravel.com www.facebook.com/uniglobetravelinternational twitter.com/#!/UniglobeTravel Chairman & CEO Executive Vice President & CFO Vice President, U.S. Operations Vice President, Uniglobe Travel Center
National Host Agency & National And International Franchiser Year Organization Started: 1981 Years In Business: 30 Estimated 2011 Sales: N/A Number of U.S. members: N/A Number of Canada members: N/A Number of Locations: +750 locations in 50 countries Annual Volume of Median Agency: N/A Initial Membership Fee: $1,450 Annual Renewal Fee: N/A Monthly Fee: Varies Membership Requirements: N/A Special Services for Members Traditional Agencies: A globally recognized brand-name identity for mid-sized travel agencies along with access to a broad spectrum of technology, sales tools and lead generation programs to support growth of corporate sales. Organization Values Statement: To help our agents develop and achieve their business goals. More Options The combined expertise of our travel consultants, audit, quality control and lowest-fare search engines mean you’ll never rely on luck and timing to secure the best fares and preferred seating. Whether it is through our extensive website system or electronic itinerary updates, you will always be able to access us to retrieve the latest details of your trip. UNIGLOBE Quality Assurance Program offers round-the-clock ticketing and accurate itineraries for all corporate self-booked travel using our online tools (once you have become a registered user). Our proprietary software conducts more than 100 quality control tests to check file accuracy and completeness. From frequent flyer and hotel frequentstay credits to special invoice codes and accounting references, every detail is checked so your expenditures and travel are error-free.
Contact Affluent Traveler Collection (866) 672-7674 www.theaffluenttraveler.com American Express (212) 640-3601 www.Joinrepnetwork.Com Leisure Travel Alliance (LTA) (800) 515-4582 www.leisuretravelalliance.com CruiseOne (800) 892-3928 www.CruiseOneFranchise.com Cruise Holidays (800) 824-1481 www.joincruiseholidays.com www.cruiseholidays.com MAST Vacation Partners 630-889-9817 www.mvptravel.com NEST (516) 922-2691 www.jointhenest.com • www.inthenest.com Results! Travel (800) 234-8241x100 www.resultstravel.com Signature Travel Network (310) 574-0883 www.signaturetravelnetwork.com Travel Leaders (866) 225-9026 www.TravelLeaders.com TRAVELSAVERS (800) 726-7283 sales.travelsavers.com Vacation.com (800) 848-8756 www.JoinVacation.com UNIGLOBE Travel USA, LLC (800) 233-0619 www.uniglobetravelusa.com WESTA (503) 251-8170 www.joinwesta.com
Co-Op/Host Agency Guide 2011/12
2011/12 Co-Op/Host Agency Guide
Avoya Travel/ American Express
By Scott Koepf Vice President of Sales
Avoya Travel/American Express’ goal is to increase the incomes of its Independent Affiliates and the company is committed to helping travel professionals live a lifestyle of success. To fulfill this goal, Avoya Travel offers independent travel businesses Live Leads™, an established reputation, increased income potential, training and specialization, award-winning technology, and exclusive competitive consumer advantages. Make More Money with Live Leads™! Avoya Travel’s Independent Affiliates make 10 to 20 times more money than the average home-based travel agent. Travel Professionals can focus on selling and generating top-tier commissions when they affiliate with Avoya Travel because the host agency offers 24/7 access to its Live Leads program. Avoya Travel spends millions of dollars to generate vendor and destination-specific Live Leads which are new customers sent exclusively to each Independent Affiliate via the phone, Internet, and text message.
Unrivaled Technology Avoya Travel Independent Affiliates have exclusive use of its easy-to-use, patent-pending, Agent Power™ technology – the industry’s most comprehensive online Travel Agent Operating System™ offering access to: Live Leads Integrated booking engines Customer Relationship Management resources Internal social networking Live support Accounting and commission tracking The ability to sell travel from anywhere an Internet connection is available Independent Affiliates are also offered a private-label website, which provides customers with real-time pricing, promotions, and rich content that is automatically updated. Increasing Earnings with Training Accessible through Agent Power, Avoya Travel Independent Affiliates have access to training programs at Avoya Travel University™ which offers top educational programs, including daily and on-demand vendor, destination, and sales trainings. In addition, Avoya Travel also handles aspects of business that take time away from selling with accounting and commission tracking (Independent Affiliates are paid weekly via direct deposit), more than 25,000 cabins in group space, a customer care and contact center, and more. Worldwide Reputation Avoya Travel and its network have received numerous industry accolades, including being named ‘Travel Agency of the Year’, by Carnival Cruises, Royal Caribbean, Celebrity Cruises, American Express Travel, Oceania Cruises, Norwegian Cruise Line, MSC Cruises, and Brendan Vacations. Avoya Travel’s long-standing reputation for being one of the top-producing agencies worldwide allows Independent Affiliates to offer customers exclusive deals, value, and more from suppliers.
Call us today! Avoya Travel is currently looking for passionate experts who run their businesses with Integrity and Professionalism™. For more information call us at 888-5006471 or visit www.JoinAvoya.com.
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August 2011
Reduced Affiliation Fees!
Avoya Travel has reduced its affiliation fees from $495, to NOW $195! Be a part of the most successful home-based network in the industry.
We are committed to helping independent travel agencies live a lifestyle of success and are looking for passionate experts that sell cruises, tours, and vacation packages, and who run their businesses with Integrity and ProfessionalismTM.
• Offered 24/7, Live Leads™ enable travel professionals to focus on selling to new and repeat customers, earning top tier commissions, and living a lifestyle of success.
• Live Leads are sent via the phone, Internet, and now text message to only one Independent Affiliate per lead based on their expertise and performance.
• Choose what you want your agency to sell, specialize in what you’re good at selling, and have the freedom to focus on your clients – we’ll take care of the rest.
Ready to Grow Your Travel Business?
888-426-6184 www.JoinAvoya.com CST# 2016664-10 | Fla. Seller of Travel Ref. No ST36781
2011/12 Co-Op/Host Agency Guide
Travel Planners International
By Kim Sherrett, ACC, CTC Sr. Director of Business Development
In
business as a host agency since 1988, Travel Planners International is a leading Travel management and Solutions company dedicated to providing travel services to both leisure and corporate independent sellers of travel. We are privately owned and operated, thus giving us the freedom to make decisions based on our agents’ needs and desires. Because of this mind-set, TPI has grown to be a premier travel solutions provider by staying true to its corporate values of Integrity, Customer-focused, Results-orientated, Teamwork, Excellence and Innovation. Always motivated to create new programs and services that are competitive and profitable to the independent contractor, TPI continuously stays in the forefront of the travel industry. Developing, supporting, and strengthening our relationships is the key to our success. It is our goal at Travel Planners International to make sure that our relationships are mutually beneficial and every member of our organization works hard to achieve this.
tools. Add to that our Marketing Website, which houses the current educational webinar calendar and archived training and supplier webinars to assist with the growth of their business. Our Marketing and Business Development Department provides continuous education opportunities using CLIA, The Travel Institute, and BrandUCoaching for those independent contractors that wish to enhance their professional development. Each of our ICs’ receives a consumer website with optional consumer booking tools as well. If an IC sells mostly corporate or large volume air, we offer Amadeus, Apollo, Sabre, and Worldspan. As optional add-ons to their programs, an IC may elect to take advantage of customized website development and enhancement, logo design, and direct mail programs. Through our consortia relationship with Vacation.com, our ICs are encouraged to take advantage of the Engagement program which allows targeted marketing as well. We also offer several different lead generation programs designed to increase the IC’s bottom line. All of TPI’s affiliates are independent contractors and maintain their own identities and business models. Each agent is unique in their specialty or niche. Travel Planners International does not sell travel nor compete with our independent contractors. All we do is support. There are no minimum requirements or sales quotas. TPI offers the experienced agent several different commission level programs to choose from, starting at no monthly fee, going up to $199 a month. For those individuals that are new to the industry, we offer two training programs that will move a new agent right into one of our commission level programs, Express and Enhanced. Both programs were designed to cover all aspects of learning abilities and time. Travel Planners International is a member of ASTA, ARC, CLIA, IATA, NACTA, PATH, OSSN, PLS, The Travel Institute, TPOC, and Vacation.com. For more information on all our programs, please visit www.MyHostTravelAgency.com.
The technology used is innovative and standard industry software easily maneuvered. TPI ICs have access to accounting for their business, thus allowing them to manage their day to day sales and commission earnings, as well as a variety CRM tools, and point and click booking
22
August 2011
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2011/12 Co-Op/Host Agency Guide
Travel Experts, Inc. have been in the business for more than 15 years. Many deal strictly with high-end leisure, while others have strictly corporate accounts and some have a mix of both. All are of the mindset that maintaining client relationships is the most important aspect of their business. As a Virtuoso agency, Travel Experts offers its marketing programs. Interest coding and advisor personalization allow Independent Contractors to speak directly to their client’s travel preferences and lifestyle. Virtuoso members receive thousands of dollars in free supplier-funded marketing every year. By Susan Ferrell President
Travel Experts was established 22
years ago. The company’s policy of paying 100 percent commission with a high level of support has made Travel Experts the program of choice for the best agents in the industry. Travel Experts has grown slowly but surely over two decades, as its program is not a good fit for every agent. Conversely, the company is extremely selective in those agents it accepts. Travel Experts is owned 100 percent by Susan Ferrell. Her philosophy, and that of her management team and support staff, is that their Independent Contractors are their clients. The company views them in the same way that any business owner views his or her best client–making sure they provide what their clients need and thinking ahead to how to best serve them. Travel Experts understands that each agent is an entrepreneur, and the company is truly respectful of the business they have built. Above all, the Travel Experts team works to foster a relationship that will last for years. Travel Experts is a member of Virtuoso, ASTA Premium Member, CLIA and NACTA.
A full-time tech expert on support staff will assist with any technical issues that Independent Contractors may encounter. An extensive Intranet website featuresvolumes of information. In addition, the company has a site for archiving RFIs (Requests for Information) with search capability, and utilizes ThinkTank software for regular discussions and information sharing. An extensive menu of sales reports for Independent Contractors and/or their clients is provided at no charge. There also is no charge for training. When an Independent Contractor joins Travel Experts, he or she is invited to the company’s office for a few days at the company’s expense. During that time they meet the staff, go through the company handbook and website, participate in Sabre training and receive an introduction to Virtuoso. On a weekly basis, Travel Experts offers supplier presentations, Sabre and/or tech updates broadcast to all Independent Contractors via Webex. There are also unlimited educational opportunities available through Virtuoso. Independent Contractors are encouraged to participate in anything and everything Virtuoso, including Regional Meetings and Travel Mart, which Travel Experts partially underwrites. At Travel Mart, the company has brainstorming sessions or supplier-sponsored get-togethers for just the Travel Experts attendees. The monthly fee for membership is $550. Independent Contractors receive 100 percent commission. For More Information www.homebasetravel.com info@travelexperts.travel 800.274.2544
Travel Experts has over 200 Independent Contractors. Many come as referrals from existing agents. Their selection is based on sales volume, their vision for their business, their approach to client relationships and their references. Most of its Independent Contractors
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August 2011
Co-Op/Host Agency Guide 2011/12
2011/12 Host Agency AARC Host Agency
All Travel Company, Inc.
Coral Sands Travel
156 Wheeler Rd. Central Islip, NY 11722 (800) 619-8646 E-mail: hbta@optonline.net www.homebasedtravelagents.org
192 Church St Marietta Ga 30060 770 426 1825 Email: trudie@alltravelcompany.com www.alltravelcompany.com
“America’s Host Agency”
Paul Davis, President Susan Russo, Manager
Trudie Robinson, CEO June Cuba, President
National host agency Years in Business 40 years Years in Hosting Status: 20 years Estimated 2010 Sales in U.S.: N/A U.S. Independent Contractors: 300 to 400 Commission Splits: 70-100% Initial Contracting Fee: None Annual Renewal Fee: None Monthly service Fees: $50 Consortium Affiliation: VACATION.COM Associations: IATAN, CLIA, NACTA, OSSN, PATH, ASTA and BBB E&O Insurance $2,000,000 PROGRAMS 1. Comprehensive Ongoing Training on demand webinars, manuals, blog and emails. 2. Customizable Website with 24/7 booking engines for Air Cars, Cruises and vacation packages. 3. Client Base Windows Client marketing program.and CRM 4. Access to hundreds of blocked cruise cabins. 5. Access to Expert Business Development Advisors 6. Access to our exclusive vacation packages and cruise deals AARC Host Agency mission is to provide home based agents with cutting edge technology, ongoing education and the resources needed to operate a successful home based travel business.
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Host Agency Year Organization Started: 1 Plus, 8 years experience agency Years in Hosting Status: 8 Estimated 2010 Sales in U.S.: 2M U.S. Independent Contractors: 26 Commission Splits: 60-80 % Depending on experience Initial Contracting Fee: $50 CLIA membership $50 E&O Insurance Annual Renewal Fee: $100 ($50 CLIA if needed $50 E&O) Consortium Affiliation: Results Associations: CLIA/IATA/OSSN Insurance: Yes Special Services For Members: Special services for contractors or Independent Affiliates: • We have training that is offered for new and existing agents • Top account with Funjet, Mlt, Sandals, Couples and El Doredo
1165 Riverbend Drive, Labelle, FL. 33935 (866) 481-HOST (4678) • Fax: (407) 479-3461 E-mail: host@coralsandstravel.com www.coralsandstravel.com www.homebasedtravelagentsonline.com http://homebasedtravelagentblog.typepad.com Peter Stilphen, MCC, CEO Billie Stilphen, MCC, Director, Member Services
National Host Agency Year Organization Started: 1994 Years in Hosting Status: 17 Estimated 2010 Sales in U.S.: N/A U.S. Independent Contractors: N/A Commission Splits:80/20, 90% & 100% Initial Contracting Fee: $295 Annual Renewal Fee: $150 Consortium Affiliation: Vacation.com Associations: PATH, ASTA, NACTA, CLIA, OSSN, IATAN, TPOC Special services for contractors: • Eighty percent, 90% and 100% commission programs available; • No productivity requirements with our 80% commission program; • No monthly, transaction or hidden fees; • We do not compete with you by selling travel, 100% support is our only business; • Professionally Branded Web site available; • Errors and Omissions insurance available; • Continuous training and marketing opportunities; • Our Agent Only Web site provides the tools you need to operate your business including monthly newsletters, member forum and message center; • The only Host Agency that limits its membership to 500 members. Organizational values statement: There is a difference between Host agencies. We are a straightforward, 100% support-only Host agency without gimmicks and hidden fees.
August 2011
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Avoya Travel/American Express 5201 Blue Lagoon Drive, Suite 900, Miami, FL 33126 U.S./Canada: (888) 447 8459 • International: 001-760-305-5070 E-mail: Contact@JoinAvoya.com • Agents: www.JoinAvoya.com Consumers: www.AvoyaTravel.com • Ca.AvoyaTravel.com www.facebook.com/AvoyaTravel Brad Anderson, Van Anderson, David Anderson, Jeffrey Anderson, Michael Anderson, Scott Koepf, Steve Hirshan,
Co-President Co-President Chief Information Officer Vice President of Marketing Vice President of Development Vice President of Sales Vice President of Sales Support
Host Agency Year Organization Started: Years in Hosting Status: Estimated 2010 Sales in U.S.: U.S. Independent Contractors: Commission Splits:
1964 47 $250 million + 500 + 30/70 on Avoya Travel Live Leads™ and 80/20 on Independent Affiliate\personal clients Initial Contracting Fee: Currently: $195 Annual Renewal Fee: $99 Annual Meeting: Yes: Avoya Travel/American Express National Conference Monthly service Fees: $49 only if Independent Affiliates produce less than $1,000 in gross commissions Consortium Affiliation: American Express Associations: American Express, ASTA, CLIA, OSSN, NACTA, and IATA. Insurance: $5 million in Errors & Omissions insurance. Special services for Independent Affiliates Marketing: Avoya Travel’s industryexclusive Live Leads™ program offers Independent Affiliates New Clients 24/7 via the phone, Internet, and text message. Avoya Travel also offers continuing marketing to its Independent Affiliates’ personal customers on their behalf. It’s the only host agency offering Live Leads and a unique marketing strategy –there isn’t anything else like it in the industry! Technology: Avoya Travel’s proprietary software, Agent Power™ 5.0, is the industry’s most comprehensive Travel Agent Operating System™, offering access to Live Leads, integrated booking engine, agency support resources including CRM, commission tracking, a calendar, e-mail, instant messaging system, and many more integrated features to help run a successful agency. Independent Affiliates also
receive an automatically updated, private-label website. Training: Avoya Travel University™ offers Independent Affiliates a variety of live and on-demand vendor and internal sales trainings almost daily. FAM, ship inspection, and seminar at sea opportunities are made available as well as regional meetings, an annual National Conference, and more! Insurance: Avoya Travel provides $5 million in Errors & Omissions insurance. Support: Avoya Travel has 75+ dedicated Support Staff providing live support 24/7 to assist its Independent Affiliate network and handling the aspects of business that takeaway from selling. Avoya Travel offers: Accounting and commission tracking • Commission paid weekly via direct deposit • Continuous marketing to Independent Affiliates’ personal clients at
Co-Op/Host Agency Guide 2011/12
no additional cost • More than 25,000 cabins in group space • A Customer Care and Contact Center • And, more! Organization values statement: Avoya Travel is committed to providing the travel agency community with unparalleled and innovative resources that enable travel professionals to effectively run their own businesses. Avoya Travel offers independent travel agencies a “Path to Success” with New Clients from Live Leads, an established reputation, increased income potential, training and specialization, award-wining technology, a community of entrepreneurial travel professionals, and exclusive, competitive consumer advantages. Goals for Independent Affiliate network: Avoya Travel is committed to helping independent travel agencies live a lifestyle of success and make more money. How, Where, and When Independent Affiliates work, sell travel, and manage their agencies is up to them, as long as it is done with Integrity and Professionalism™. Community: Independent Affiliates of Avoya Travel are not in business alone. Avoya Travel has a family-style atmosphere and encourages communication within the network with resources such as My Avoya Colleague System™, Instant Messenger, a Community Forum, and more. Reputation: Avoya Travel has a reputation for being one of the top-producing agencies worldwide and a member of the American Express Travel Representative Network for over 20 years and has received many notable accolades, including being named ‘Travel Agency of the Year’, by Carnival Cruises, Royal Caribbean, Celebrity Cruises, American Express Travel, Oceania Cruises, Norwegian Cruise Line, MSC Cruises, and Brendan Vacations. Other: Shared Success™: This is Avoya Travel’s business model and foundation. The company’s goal in everything it does is to create a win-win-win for Independent Affiliates, vendors, and customers.
2011/12 Host Agency
Bannister Travel
7696 Hwy 4 West Senatobia, MS 38668 (662) 560-6085 • (662) 288-9052 E-mail: Patricia@BannisterTravel.com www.bannistertravel.com
Patricia Bannister,
Owner
National Host Agency Year Organization Started: Years in Hosting Status: Estimated 2010 Sales in U.S.: U.S. Independent Contractors: Commission Splits: Initial Contracting Fee:
2002 Seven $1,7 Million 26 80/20 and 50/50 $250 for new agents $150 for experienced agents $150 None Twice per year Vacation.com OSSN E&O Insurance is $2,000,000
Annual Renewal Fee: Monthly service Fees: Annual Meeting Consortium Affiliation: Associations: Insurance:
Brentwood Travel Service
1022 Executive Parkway St. Louis, MO 63141 (800) 527-1059 • Fax: (314) 439-5757 E-mail: sturner@brentwoodtravel.com www.brentwoodtravel.com
Stephanie Turner, CTC, Ruth Lurie, CTC, Stacey Acree, Lynne Meyer, CTC, Susan Hakenjos,
Regional Host Agency Year Organization Started: Years in Hosting Status: Estimated 2010 Sales in U.S.: U.S. Independent Contractors: Commission Splits: Initial Contracting Fee:
President & CEO Chairman Vice President of Sales Vice President & General Manager Comptroller & Assistant Manager
1957 35+ 15 million 15 Varies None for agents who already are doing $100,000/year in sales; $350 for new agents Annual Renewal Fee: Based on sales Consortium Affiliation: Ensemble Travel Group Insurance: Berkley care – various including Errors and Omissions and protection in the event of being sued due to supplier bankruptcy
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Special Services: Our goal is to serve our clients to the best of our ability, giving them the vacation of their dreams within their budget. Patricia Bannister is available 24/7 and all new agents get one on one training. Programs We have 2 trainings at the office per year. At these trainings, we have suppliers who train in their products (usually 3). The trainings are all day. ICs are also encouraged to join OSSN under Bannister Travel so that they can attend their local chapter meetings where they can also meet and form relationships with suppliers and network with other home based travel agents. August 15, Networking Meeting – August 9, Sandals Training in Memphis September 13, Sandals meeting October 17-19, OSSN Home Based Travel Agent Forum November 14, Collette Vacations Training December 13th, Celebrity Cruise Lines
Special Services for contractors: • We teach and assist you in marketing yourself to new and existing customers. • We provide training in selling cruises, tours and custom programs for clients, using our Ensemble destination companies and preferred hotels. • Excellent air relationships with American Airline, Delta Airline network and several prominent foreign carriers. • Fantastic group department to help you create unique groups and make money. • We teach you to add value to your bookings and set yourself apart from the competition. Organization values statement: Brentwood Travel’s mission is to provide excellent travel experiences for all of our customers and by utilizing quality travel suppliers and providing expedient customer service. Goals for contractor network: To develop a network of entrepreneurial, motivated and educated travel designers committed to learning all they can about our ever-changing industry.
August 2011
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Brownell Travel
CTP/Rennert Travel
216 Summit Blvd, Suite 220, Birmingham, AL 35243 205.802.6222 • 800.999.3960 E-mail: rebeccaw@brownelltravel.com Hosting Direct: 855.737.7504 www.brownellhosting.com • www.brownelltravel.com • www.facebook.com/brownelltravel Rebecca Willson, Sheri McCook, Andrea Thames, Becky Interbartolo,
Sr. Advisor Vice President Hosting Program Coordinator Hosting and Operations Support
National Host Agency Year Organization Started: Years in Hosting Status: Estimated 2010 Sales in U.S.: U.S. Independent Contractors: Commission Splits: Initial Contracting Fee:
1887 11 70 Million 67 Varies based on volume Varies by program: Hosting Program or Mentoring Program Annual Meeting Yes Consortium Affiliation: Virtuoso Associations: Virtuoso and Tzell Travel Group Insurance: Yes Special services: Unique, first in the industry mentoring program vast number of on-going training programs very active on-line community for networking, sharing and learning company meeting and awards banquet special events and training options, both on-line and in-person Organization values statement: For more than 120 years, Brownell Travel has provided discerning travelers with white-glove service and the most experienced and knowledgeable travel advisors in the industry. Beyond travel agents, our advisors are recognized as the very best by the leading travel magazines for their experience, expertise and highest professional standards. Technology: Brownell is known for the most advanced, cutting edge technology, geared to both support our independent advisors and to help them build a successful travel business. Training: Brownell leads the industry in training programs for independent travel advisors. Along with several days of initial training in our home office when you join our hosting program, there are more on-going training options throughout the year than can be listed here. Training options include not only vendor trainings, but marketing, business development, social media and other important training programs to help grow your business and stay at the top of your professional growth. Support: At Brownell, you’ll learn that we take your business success very seriously. Unlike many host agencies that promise great support, you’ll find that our fulltime support team is 100% dedicated to you, and not spread thin working in other divisions of our company. Our hosting support team only has one job description: working for you. Please list all programs: see our website: www.brownellhosting.com Hosting Program: for those who already have experience as a travel advisor and have an active travel business. Mentoring Program: for those who are new to the travel industry and are ready to devote a full-time effort to developing and building a successful travel advisory business. Brownell Hosting will be participating in the upcoming Virtuoso pre-Travel Mart Host Agency Trade Show, being held in Las Vegas on Saturday, August 13th, 2011
Co-Op/Host Agency Guide 2011/12
1919 N W Loop 410, Ste 200, San Antonio, TX 78219 Tel: 830-964-2464 Email: pketchum@ctptravelservices.com www.rennerttravel.com
Contact:
Pat Ketchum
Host Agency Year Organization Started: 1991 Years in Hosting Status: 10 Estimated 2010 Sales in U.S.: $225 million+ U.S. Independent Contractors: 80 Consortia: Travel Leaders Associations: IATAN, CLIA, ASTA, NACTA, Commission Splits:: 70% to 100% Initial Contracting Fee:: 70/30 no fee or $299.00 mo. 100% commission. One time startup fee $150 Renewal Fees: None Insurance: N/A GDS: MySabre Sales Niche: Cruises and vacation packages, Marketing: Access to e-marketing tools and direct-marketing tools Technology: Multiple web-based agent portals for access to all vendors’ booking engines and agent tools Training: Webinars on technology, product, marketing and updates on all vendor training opportunities daily
2011/12 Host Agency Cruise Brothers 950 Wellington Avenue Cranston, RI 02910 (800) 827-7779 • Fax: (401) 780-0905 E-mail: steve@cruisebrothers.com www.cruisebrothers.com www.facebook.com/CruiseBrothers Steve Gelfuso, President & CEO
Host Agency Year Organization Started: 1972 Years in Hosting Status: 10 Estimated 2010 Sales in U.S.: 32 million U.S. Independent Contractors: 200 Commission Splits: TBD, based on time in industry, experience. Initial Contracting Fee: None Annual Renewal Fee: None Monthly service Fees: None Consortium Affiliation: Cruise Holidays Associations: CLIA Insurance: Omissions and Errors Special Services: Cruise Brothers is a full service travel agency with 39 years of experience. Work in a fun environment with our inside or outside agent team. Take part in weekly trainings with Cruise Line and Land Vendor representatives, travel for reduced rates and industry offers. Agent incentives for all, intranet agent site for updated information and knowledge.
Cruise Brothers Seminar at Sea Sept 26 – 30, 2011 4-night cruise from Miami. Seminars, ship & site inspections. Cruise Brothers 4th Annual Vacation Expo Twin River Conference Center January 21 & 22, 2012
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Corporate Travel/The Travel Center 1138 A North Pacific Avenue, #50 Glendale, CA 91202 11427 Porter Ranch Drive Unit B126 Northridge, CA 91326 (818) 241-1402 • (800) 870-9345 • Worldwide Fax: (818) 241-1410 E-mail: travelcenter@juno.com • www.thetravelcenterusa.com
Chris Morse, Marlene Miles, Betty Powers,
President/Team Leader General Manager VP Sales
National Host Agency Year Organization Started: Years in Hosting Status: Estimated 2010 Sales in U.S. U.S. Independent Contractors: Commission Splits:
1985 26 3.5M 125 70% personal travel, 75% on self bookings, 50% on agency bookings, 40% on customer referrals Initial Contracting Fee: $685 Annual Renewal Fee: $125 per year including CLIA and IATAN testing/renewal Annual Meeting $125 Monthly service Fees: No Consortium Affiliation: Vacation.com, Nest, Associations: CLIA, IATAN, OSSN, NACTA, PATH, STARS and TRUE members Insurance: Each agent gets 1M in E/O insurance (Errors and Omissions) Special Services for contractors: 24/7 live support to all agents, two major travel consortiums, Web site (we do it for you), special E-mail program, unlimited training, live booking support, Web-based travel programs, self or agency run accounting programs, help and support with CLIA testing, continuous training, annual meeting. Monthly Webinars, quarterly regional meetings. Most important: One on one training! You are not just a number! Goals for contractor network: Our goals are to offer the IC value. We are not a mega agency that has rules, restrictions and quotas. We value your participation and creativity. We are successful, and we want you to be a part of that success. We help you plan your business model and niche market so you will achieve success. Chris Morse is one of the top Travel Agent Industry leaders. Betty Powers is one of the top Sales and Marketing professionals in the industry. Marlene Miles is truly the best General Manager in this industry!. Technology Corporate Travel/the Travel Center uses the most updated computer and social media/network solutions available. We strive to improve and support your efforts in the social media arena, no matter how complicated it can be. Organization values statement We offer flexibility: work your hours, work from home, excellent commissions, additional income, travel perks, ability to see the world and planning “trips of a lifetime” for your clients! Annual Meeting Our next annual meeting is 20-21-22 January 2012 at the LA Costa Resort in San Diego CA.
August 2011
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Cruises Inc. 1201 W Cypress Creek Rd, Ste 100 Fort Lauderdale, FL 33309 877-714-4072 Fax: 954-958-3697 E-mail: SellCruises@wth.com www.SellCruises.com • www.facebook.com/SellCruises Brad Tolkin, President & Co-Chairman/Co-CEO of World Travel Holdings Jeff Tolkin, Co-Chairman & Co-CEO, World Travel Holdings Dwain Wall, Senior Vice President and General Manager Joelle Delva, VP, Operations Sandi Szalay, VP, Home-Based Information Technology Drew Daly, VP, Sales Performance and Training Luis Zuniga, VP, Marketing and Communications Tim Courtney, Director, Network and Franchise Development
National Host Agency Year Organization Started: 1982 Years in Hosting Status: 29 Estimated 2010 Sales in U.S.: N/A U.S. Independent Contractors: 600 Commission Splits: Starts at 60% and can be as high as 100% based on sales volume. Initial Contracting Fee: $249-$449 Annual Renewal Fee: N/A Associations: ASTA, CLIA, NACTA, IATAN U.S. Small Business Administration Insurance: $1 Million in E&O insurance provided. Special Services: What could be better than earning up to 100% commission on the sales of exciting cruise and land-based vacation packages? How about doing so on your schedule and from the comfort of your own home. Cruises Inc. offers you the flexibility to work when you want, where you want and how often you want. How great is that? About Cruises Inc.: Cruises Inc. is the travel industry’s original host agency. Founded in 1982, we’ve grown to over 600 independent agents nationwide. With the right connections, the right technology and the right marketing, we’ve created a support model that works. Today, as part of World Travel Holdings, we are the world’s largest seller of cruise vacations. By joining our family, you’ll have the comfort of knowing you are associated with the very best in the industry.
A Rewarding Business Opportunity: As an independent cruise and vacation specialist, commissions start at 60% and can be as high as 100%. You make money by selling cruise packages, travel insurance, shore excursions, land packages, escorted tours, independent tours, all-inclusive resorts, hotels and car rentals. Plus, Cruises Inc. gives you all the tools you need to market, sell and service your customers, with no experience required! Flexibility to Meet Your Needs: Whether you are a work-at-home mom, getting ready for retirement, fresh out of college or anywhere in between, Cruises Inc. works around your busy schedule. You have the choice of working full-time or part-time from the comfort of your home and our flexible initial training options include virtual training, Saturday-series virtual training or on-site classroom training at our state-of-the-art training facility.
Co-Op/Host Agency Guide 2011/12
Tools to Grow Your Business: Our expert training team — with more than 40 years of experience — will help you kick-start your business during an initial week-long training course. But training doesn’t stop there; we provide you with ongoing and continuous training opportunities including a six-week ‘onboarding’ program, mentoring program, webinars, regional meetings and our annual National Conference at Sea aboard the industry’s leading cruise ships. Our proprietary technology is designed specifically for independent agents. This includes personalized websites with a built-in search engine and booking capabilities for your clients, as well as a ‘Virtual Office’ intranet and a Customer Resource Management (CRM) system to keep your business running smoothly. From our award-winning direct mail to lead generation programs and integrated public relations campaigns, Cruises Inc. agents have access to innovative, industry-leading marketing programs. This puts you on par with top Fortune 500 companies. A Dedicated Support Team That Cares About One Thing...You! A staff of nearly 100 employees supports you at our corporate headquarters in Fort Lauderdale, Florida. This includes an Agent Support team to drive and grow your business and a dedicated Customer Care Team to assist you with technical issues after the sale. We even provide full back office support, 24-hour technical system support and our managers and senior executives all have an opendoor policy. We take pride in the support we offer our agents and nothing makes us happier than to see you succeed in growing your business. After all, your success is our success. Tradeshows: ASTA The Tradeshow September 11-13, 2011 Travel Weekly’s CruiseWorld November 2-5, 2011 National Conference: October 9-16, 2011 – Aboard Royal Caribbean’s Allure of the Seas
2011/12 Host Agency Cruise & Travel Quest
Design Travel Inc.
IT Travel Group
817 Lexington Dr. Aliquippa, Pa. 15001 (724) 561-5554 E-mail: Jeanni@CruiseQuestOnLine.com www.cruiseandtravelquest.com
2168 Lake Shore Circle, Arlington Heights, IL 60004 4. Phone and Fax (847) 577 7930 • Fax: (847) 577 7917 E-mail: travel@dtmgi.com www.dtmgi.com
6363 Richmond Ave., Suite 200 Houston TX 77057 (800) 688-1986 • Fax: (713) 268-2626 E-mail: info@ithomebasedtravel.com www.ittravelgroup.com www.ithomebasedtravel.com
Jeanni Prescan, ACC
Cruise Agency Year Organization Started: 1999 Years in Hosting Status: 5 Estimated 2010 Sales in U.S.: N/A U.S. Independent Contractors: N/A Commission Splits: 70/30 Initial Contracting Fee: $295 Annual Renewal Fee: None Monthly service Fees: None Consortium Affiliation: VACATION.COM Associations: CLIA Special services: We are a small, initmate agency designed for agents who can sell upscale and group cruise travel.
Great Southern Travel 3424 S. National Springfield, MO 65807 (800) 749.7116 • Fax: (417) 888-4482 E-mail: gpolodna@greatsoutherntravel.com www.greatsoutherntravel.com www.facebook.com/greatsoutherntravel Contact:
Gerry Polodna
Host Agency Year Organization Started: 1977 Years in Hosting Status: 8 Estimated 2010 Sales in U.S.: $8 million U.S. Independent Contractors: 32 Commission Splits: 50/50, 70/30, 80/20 Initial Contracting Fee: Varies by split Annual Renewal Fee: Varies by split Monthly service Fees: None Consortium Affiliation: Ensemble Associations: ASTA, CLIA, NACTA Insurance: E&O Special Services: Vendor Training • Back Office Accounting • Bi-Monthly Reports • Staff Support
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Nancy Peklo-Nosal, President
National Host Agency for Home Based Travel Professionals Year Organization Started: 1997 Years in Hosting Status: 14 Estimated 2010 Sales in U.S.: N/A U.S. Independent Contractors: N/A Commission Splits: 75/25 & 95/5 Initial Contracting Fee: None Annual Renewal Fee: None Monthly service Fees: $100 w/contract (cancellable with 30-day written notice at any time) Special services for contractors: 24/7 copyrighted agent Web site access; able to link contractor site to main site; help in development of contractor site; full suite of online booking engines; errors and omissions; networking seminars; free training on new products; 24/7 staff support; marketing tips and tricks; supplier co-op dollars; the promise of agent/client protection against marketers! Organization values statement: As a recognized leader in Host agency services, Design Travel’s ongoing mission is to continue to offer you unparalleled support as you build your travel business from home. The latest technology, the most comprehensive database of resources at fingertip disposal, the greatest level of individualized support supplied by a staff with over 100 years’ collective travel industry experience and the high commission percentages including overrides!
Ron Sanders CTC, CTIE President
National Host & Fulfillment Agency Year Organization Started: 1974 Years in Hosting Status: 22 since 1989 Estimated 2010 Sales in U.S.: $4M+ U.S. Independent Contractors: 65+ Commission Splits: 70/30 – 80/20 Initial Contracting Fee: $135 Annual Renewal Fee: $100 Monthly service Fees: $0 w/exception of Amadeus GDS Software $25 Consortium Affiliation: Vacation.Com Associations: ARC, CLIA, IATAN, ASTA, OSSN, PATH Insurance: E&O $100 Annual $1M $500 Deductible Marketing: Access to VACATION.COM’S ‘Engagement’ direct mail and email marketing and vendors online and local training programs. Plus Cruise Group Block Space. Airline ticketing fulfillment w/personalized invoicing. Opportunity for adding suppliers’ online booking engine to IC’S web site. International Travel Institute’s (Training Division of IT Travel Group) training courses offered to local IC’S for industry classroom training and frequent use of classroom facilities for travel vendor presentations. Web site development options including adding preferred vendor personalized web links for online consumer bookings. Technology: GDS – Amadeus; TRAMS Accounting System NOTE: New IC’S are encouraged to review our program as our travel school background and patience promotes an open question dialogue for new IC’S.
August 2011
33 L & M Travel Services 18467 Santa Carlotta St Fountain Valley, CA 92708-5618 (877) 885-7905 • Fax: (714) 4391229 E-mail: Info@LNMTravel.com www.lnmtravel.com
Luxury Travel Network 2151 LeJeune Road Ste. 300 Coral Gables, FL 33134 (866) 703-5244 • Fax: (305) 444-1293 E-mail: info@luxurytravelnetwork.com www.luxurytravelnetwork.com
(Part of the Travel Leaders Group family)
Lynn Hakam, CTA & ACC Operating Partner
National Host Agency Year Organization Started: 1996 Years in Hosting Status: 15 Estimated 2010 Sales in U.S.: 1million+ U.S. Independent Contractors: 8 Commission Splits: 80/20 Initial Contracting Fee: None Annual Renewal Fee: $115 Monthly service Fees: None Consortium Affiliation: Leisure Travel Alliance Associations: CLIA, ARC, IATAN, ASTA, ICTA, NACTA, ACE, Insurance: Yes E & O and Business coverage 1 Million thru Berkely
Modern Travel Services, Inc. W175N11117 Stonewood Dr., Suite 103 P.O. Box 831 Germantown, WI 53022 (262) 250-7337, x100 www.moderntravel.net Torrey Lauer E-mail: torrey@moderntravel.net
Estimated 2010 Sales in U.S.: $20 million+ Independent Contractors: 35 Consortia: Vacation.com Associations: IATAN, ARC, CLIA GDS: Amadeus (low monthly fee), Amadeus Cruise (free) Commission: 80% to 100% Insurance: $1 million E&O Fees: No monthly fees, no fees for experienced agents; $175 yearly renewal Sales Niche: Cruises, Western Europe, Caribbean, Hawaii, corporate and incentive travel Marketing: Free Direct mail and e-advertisements program. Technology: Online trainings, marketing, vendor sales calls Training: Training via email, web meetings, annual conference
Tom Baumann, President Jody Ryland, Vice President Sharon Concepcion, Manager
Trade Show/Conference Virtuoso’s Travel Mart
Las Vegas August 13 - 19 Bellagio Annual Independent Contractor Conference
“Oceans of Opportunity” October 22, 2011 5 night on the Celebrity Millennium Luxury Travel Expo December 6 – 8 Las Vegas — Mandalay Bay
National Host Agency Year Organization Started: 2006 Years in Hosting Status: 5 Estimated 2010 Sales in U.S.: N/A U.S. Independent Contractors: N/A Commission Splits: Up to 70% Fee: Initial Contracting/Renewal/Monthly $0 Annual Meeting LTN Annual Conference Consortium Affiliation: Virtuoso Associations: ARC, IATAN, CLIA, NACTA, OSSN Special services for members: The Luxury Travel Network provides approved independent agents the ability to work at home while enjoying the benefits of belonging to a premium luxury cruise agency network such as Virtuoso, high commissions, lead referrals, preferred rates and exclusive amenities for their clients. Organization values statement: The Luxury Travel Network is part of one of the largest privately held companies in the country and our company credo is: Whatever you do, do with integrity. Wherever you go, go as a leader. Whomever you serve, serve with caring. Whenever you dream, dream with your all. And never, ever give up. Goals for contractor network: The Luxury Travel Network expects to be the best and most sought after Home Based agency program in the industry focused exclusively on selling luxury cruises and tours to an upscale clientele. Technology: At Luxury Travel Network, we provide several pieces of technology to assist you in managing your travel business. Members Site: Our Luxury Travel Network members website provides easy access to a wealth of information. You can find industry news, vendor information, our online booking tools, tutorials, procedures and much more! TravelConnect: Our booking reporting system, manages clients, bookings, commissions, groups, financials and much more. With TravelConnect you can report your bookings, generate invoices and produce sales and commission tracking reports. Sabre Cruise is available to all consultants which has an automatic interface to TravelConnect. Sabre GDS system is available to qualified agents with Sabre experience. Training: Luxury Travel Network offers comprehensive initial training on our Travelconnect software and ongoing training as needed. You will learn how to research, make and service bookings in our exclusive cruise booking/tracking software. One of our most rewarding training features is our MS Live Meetings, which are held throughout every month and include presentations from a variety of vendors! All LTN agents are given a TOLL FREE number to call in on as well as the LIVE link to the meeting website. Most training classes last from 45 minutes to an hour and are held at least twice a month, once during the day and once during the evening hours so all agents have an opportunity to attend regardless of their schedule. This type of virtual training also allows you to attend while you are traveling; all you need is an Internet connection!
Co-Op/Host Agency Guide 2011/12
2011/12 Host Agency
Montrose Travel
Goals for members: To provide Independent Contractors with a “home” that allows them to maximize profit, enjoy the benefits of affiliating with a company with an allinclusive program and love the travel business.
2349 Honolulu Avenue Montrose, CA 91020 800-870-5799 • Fax: 818-248-1923 E-mail: andi@montrosetravel.com www.MTravel.com
Andi Mysza, President, Independent Contractor Division
National Host Agency Year Organization Started: Years in Hosting Status: Estimated 2010 Sales in U.S.:
1956 35+
$130 million U.S. Independent Contractors: 500+ Commission Splits: Inexperienced agent- 50/50, Experienced Agent – 70/30, Established agent – 80/20, (minimum $10,000 commission annually) Initial Contracting Fee: $299: Inexperienced Agent $399: Experienced Agent $499: Established Agent Includes private labeled consumer website with online booking capabilities, personalized support, access to Agent Connex, E&O insurance, training 3x/week, Client Connex database to house prospect/client contacts Local Agencies/Agents with a client following: No fee, office space available. Annual Renewal Fee: $259/year: Inexperienced Agent $359/year: Experienced Agent $459/year: Established Agent Local Agencies/Agents with a client following - no renewal fee Monthly service Fees: None Annual Meeting: Annual Education Conference Consortium Affiliation: Ensemble Travel Associations: PATH, BBB, ARC, IATA, IATAN, CLIA, ASTA, NACTA, OSSN, ARTA, ENSEMBLE TRAVEL, RADIUS Insurance: E&O included Special services for members: Montrose Travel, Top 50 nationally ranked travel agency in the U.S., has worked successfully with Independent Contractors of all types since 1973. Experienced local agencies/agents with a client following, serious travel professionals (agents and agencies) as well as new agents with the desire to learn and grow a business are encouraged to join us. Included in the Home Based Agent annual fee are top tier commissions; no minimums; Agent Connex support website with online commission reporting and invoicing; newly redesigned private labeled website with increased customization functionality, including enhanced online booking capabilities for you/customers; full accounting support including credit card processing; E&O insurance; leisure/honeymoon, corporate and group products/expertise; access to significant airline contracts; training 3x/week; Client Connex database to house prospect/client contacts with customizable e-marketing tool; Cornerstone QC; iBank corporate reporting; Weissmann’s Travel Reports - destination database; earned IATAN/CLIA cards and travel benefits; fams. Options available are turnkey marketing programs, Apollo/Galileo GDS, Agent24 24/7 emergency service. Charter PATH member (Professional Association of Travel Hosts). We are an established, financially stable, family-owned and operated business. Discover why agents love us.
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Technology: Full-time in-house tech staff, industryleading proprietary agent support site Agent Connex, newly redesigned private labeled consumer website with increased customizationand online booking capabilities for air, car, hotel, cruise and dynamic packaging, Client Connex CRM with e-marketing capabilities Training: Webinars hosted by MTravel.com 3x/week, Jump Start Series for new agents, Annual Educational Conference. Access to all industry training programs. Fams. Support: Dedicated core support team available six days a week. You will get to know the support team by name, and will be able to draw on the experience/recommendations of our front line in-house agent product/destination knowledge. Back up available when you are unavailable. 24/7 emergency coverage at an additional cost. Ensemble Travel Group International Conference October 19-23, 2011 Cosmopolitan, Las Vegas (attending) Annual Educational Conference November 9-15: 2011 Aventura Spa Palace, Riviera Maya
August 2011
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Nexion, LLC
(Part of the Travel Leaders Group family)
6225 N State Hwy 161, Suite 450 , Irving, TX 75038 For Member/Supplier Customer Service (800) 949-6410 • Fax: (408) 271-2039 Sales Phone (for new or potential Nexion agents): (800) 747-6813 E-mail: sales@nexion.com • www.nexion.com • http://www.facebook.com/nexioninc Jackie Friedman, Dwayne Wilson,
President — jackie.friedman@nexion.com VP of Technology & Operations
National Host Agency Year Organization Started: Years in Hosting Status: Estimated 2010 Sales in U.S.: U.S. Independent Contractors: Commission Splits:
1995 16 $238 million 3,000 Members are able to choose between keeping UP TO 100% of their commissions Initial Contracting Fee: Varies Members are able to pick the plan that best suits their business, details and pricing at www.nexion.com Annual Renewal Fee: None Annual Meeting: Co-Nexion Annual Member Conference Held in Fall: Location Varies Monthly service Fees: Depends on Plan; See www.nexion.com for more information Consortium Affiliation: Vacation.com Associations: IATAN, ASTA, CLIA, OSSN, PATH and NACTA Insurance: While Nexion holds insurance to cover E&O issues, you are an independent contractor and should have your own coverage to ensure you are protected on all of your travel bookings. Therefore we highly recommend our members to obtain Errors and Omissions insurance in their name for their personal protection. However, E&O insurance is not a requirement to join Nexion. Special services for members: Nexion is a fully licensed, bonded and accredited travel agency. We offer a comprehensive array of booking, fulfillment and back-office solutions that enables independent travel professionals to operate their businesses more efficiently and profitably. Nexion members enjoy a proprietary Web-based portal, access to any of the four GDS systems, and unique marketing/sales programs. Additionally, members have access to the industry’s leading suppliers with opportunities to earn top commissions, including commission on air sales. Nexion purpose for members: • Increase members’ operational efficiency and profitability • Provide unique marketing and sales solutions • Build strong sense of community among member agents • Enable members to earn top commission rates from industry leading suppliers • Establish relationships between industry leading suppliers and member agents • Supply exceptional levels of customer service/support
Co-Op/Host Agency Guide 2011/12
OutsideAgents.com 8030 Phillips Highway, Suite 13 Jacksonville, FL 32256 (904) 739-2224 • (866) 208-5604 E-mail: chad@outsideagents.com www.outsideagents.com
Chad Burt & Steve Muraca, Co-Owners
National Host Agency Year Organization Started: 1992 Years in Hosting Status: 19 Estimated 2010 Sales in U.S.: 60 Million+ U.S. Independent Contractors: 1,800+ Commission Splits: Up to 90/10. Initial Contracting Fee: None Annual Renewal Fee: None Monthly service Fees: None Consortium Affiliation: Vacation.com Associations: IATAN, OSSN, NACTA, CLIA, BBB Insurance: Yes. Goals for contractor network: Technology: Revelex based booking and CRM tools. Training: Live webinars every week, ondemand library, and more. Support: One on one support with direct access to the owners.
2011/12 Host Agency Preferred Travel of Naples, Inc.
OASIS (Outside Agent Sales Integration System)
4800 Federal Highway Suite 200, Boca Raton, FL 33431 (800) 613-8380 • Fax: (561) 393-7622 E-mail: Kelly@oasisagent.com • www.oasisagent.com http://twitter.com/#!/oasisagent • http://www.facebook.com/oasisagentcom Lee Smolinski, Kelly Bergin, Lisa Baron,
CEO VP Business Development Sales & Marketing Manager
National Host Agency Year Organization Started: Years in Hosting Status: Estimated 2010 Sales in U.S.: U.S. Independent Contractors: Commission Splits: Initial Contracting Fee: Annual Renewal Fee: Annual Meeting:
1987 3 N/A N/A 100% Always None None Every year in conjunction with Signature Travel Network Meeting Monthly service Fees: We have a choice of 3 Plans starting at $29 monthly. Each plan includes a monthly $29 rebate when commissions are owed. Consortium Affiliation: Signature Travel Network Associations: ASTA, NACTA, BBB, IATA, ARC Insurance: E&O is included in each plan Marketing: We offer the most advanced marketing technology available to independent agents in the travel industry today. Our automated systems are branded to each agent and save time and money. Personalized agent websites are updated daily. The automatic email marketing program integrates with each agent’s website. Our CRM, Clientbase, syncs with each agent website and updates client information automatically. Customized email greeting cards are sent to clients for Birthdays, Anniversaries, Welcome Home, etc. automatically. Automatic is the key word. Our marketing is working for you while you use your time to sell. Social Media: myTravelsite.com gives you and your clients a way to blog about trips and share photos. It can be connected to Facebook to share travel experiences. Clients sign up under your myTravelsite and start a community with you as the leader. Our OASISAgent Facebook group gives our agents a forum to share their thoughts, questions, group space, etc. It’s a great way to connect with other OASIS members.
801 Laurel Oak Drive, Suite 300 Naples, FL 34108 (239) 261-1177 • (800) 523-3716 Fax: (239) 262.6306 E-mail: marianne@preferrednaples.com www.preferrednaples.com John Burgess, Manager Leisure Division Suzanne Dennis, Assistant Leisure Manager Olga Placeres, Agency Manager
Host Agency Year Organization Started: 1984 Years in Hosting Status: 2006 Estimated 2010 Sales in U.S.: 18 million U.S. Independent Contractors: 27 Commission Splits: Custom Compensation plans Initial Contracting Fee: None Annual Renewal Fee: None Monthly service Fees: None Annual Meeting: August 06,2011 Consortium Affiliation: Signature Travel Network Associations: ASTA, CLIA. IATAN, NACTA, OSSN Insurance: E&O $1 million Technology: ClientBase, Tams, Signature Travel Intranet tools, personalized marketing. Training: Personal and online technology training through Signature Travel Intranet and vendors.
Training: We offer training by webinar, on demand and a yearly sales meeting that is free to attend. Goals: We strive to keep our program simple and to give independent travel professionals the most “bang for their buck”. Agent support is personal and responsive. We want every OASIS member to brand their own identity and earn a decent living in this exciting travel profession they have chosen.
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August 2011
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Protravel International 73- 730 El Paseo, Suite B, Palm Desert, CA 92260 (760) 346-7755 • (800) 854 4707 E-mail: jsheehy@protravelinc.com www.protravelinternational.com www.facebook.com/pages/Protravel-International/111558618969 Protravel International - Pasadena 119 West California Boulevard Pasadena, CA 91105 USA Tel: (626) 796-4448 E-mail: glopez@protravelinc.com Protravel International - San Diego 16766 Bernardo Center Drive, Suite 108 San Diego, CA 92128 Tel: (858) 485-7074 E-mail: manderson@protravelinc.com Protravel International - Mission Valley, San Diego 591 Camino De La Reina, #610, San Diego, CA 92108 Tel: (619) 453-0558 E-mail: connie.thompson@protravelinc.com Jim Sheehy, Managing Regional Director Southwest
National Host Agency Year Organization Started: Years in Hosting Status: Estimated 2010 Sales in U.S.: U.S. Independent Contractors: Commission Splits: Initial Contracting Fee: Annual Renewal Fee: Monthly service Fees: Annual Meeting:
1984 15 years $750 million 300+/Varies based on experience and volume. None None None Travel Mart in Las Vegas (based on production) Consortium Affiliation: VIRTUOSO Member Associations: CLIA, ASTA, NACTA Insurance: E & O Policy, high limits, cost to agent around $100.00 per year PROGRAMS In house Training provided In house Technology Support Private Intranet Network Access to preferred hotel programs Marketing Materials Provided In House International Rate Desk In House Quality Control
Co-Op/Host Agency Guide 2011/12
TerraMar Travel, Inc. 133 N. Buena Vista Street, Suite #4 Hemet, CA 92543-4360 (877) 676-0033 E-mail: rhonda@terramartravel.com travel@terramartravel.com www.terramartravel.com Rhonda Shumway CTC, ECCS, DS President
Host Agency Year Organization Started: 2000 Years in Hosting Status: 11 Estimated 2010 Sales in U.S.: 1.8 million U.S. Independent Contractors: 35 Commission Splits: starting at 60% for new agents Initial Contracting Fee: $450 Annual Renewal Fee: $200 Annual Meeting: Vacation.com National Conference Monthly service Fees: None Consortium Affiliation: Vacation.com Associations: IATAN, CLIA, ASTA, PATH, ARTA, OSSN, NACTA, CTO, THE TRAVEL INSTITUTE, BBB, Insurance: E&O with Berkely Agency
The Travel Agent, Inc (Tzell Travel Group)
630 West Carmel Drive, Suite #150 Carmel, Indiana 46032 (800) 347-2512 • Fax: (317) 848-3998 E-mail: mark@tta.travel • www.tta.travel Mark Moorhead, President/Owner • E-mail: mark@tta.travel Wanda Moorhead, VP Marketing • E-mail: wanda@tta.travel Kathie Watson, Office Manager • E-mail: kathie@tta.travel
Full service: Air, FIT, Tour, Cruise, Private Shore Excursions Year Organization Started: 1979 Years in Hosting Status: 17 Estimated 2010 Sales in U.S.: $15M U.S. Independent Contractors: 25 Commission Splits: Based on Performance No: Initial Contracting Fee, Annual Renewal Fee, or Monthly service Fees Annual Meeting: Yes Consortium Affiliation: Virtuoso Member, Tzell Member Associations: CLIA, ASTA Insurance: E&O
2011/12 Host Agency
The Travel Center/Corporate Travel
1138 A North Pacific Avenue #50 Glendale, CA 91202 (800) 870-9345 E-mail: travelcenter@juno.com www.thetravelcenterusa.com Chris Morse, Marlene Miles, Betty Powers,
Branch Office 11427 Porter Ranch Drive B126 Northridge, CA 91326 (800) 870-9345 • Fax: (818) 241-1402 President/Team Leader General Manager VP Sales & Marketing
National Host Agency Year Organization Started: Years in Hosting Status: Estimated 2010 Sales in U.S.: U.S. Independent Agents: Commission Splits:
1985 27 2.7 Million 125 75% personal travel, 70% on self bookings, 50% on agency bookings, 40% on customer referrals. 805 avaialble on volume! Initial Contracting Fee: $695 (includes E/O, Accounting set-up, training manual, membership to 2 consortiums, business cards, one on one training, FAM trips) Annual Renewal Fee: $145 per year including CLIA and IATAN testing/renewal or TRUE ID cards Annual Meeting: $125 Monthly service Fees: None Consortium Affiliation: Vacation.com, Nest Associations: CLIA, IATAN, OSSN, NACTA, STARS, TRUE Members Insurance: All agents must have E/O insurance. That is provided with your initial fee and offered each year at $91.00. Special services for members: We offer one of the best agency to consumer marketing program thru both of our top consortiums. We are a travel advocate to your clients- one of the only HOST that has this program. One on One training is with Chris Morse, the President/Founder of The Travel Center. You are not just a number as with a large HOST agency. You maintain your own customer list. We have after hours and vacation program for all of our agents. Organization values statement: We provide the training, tool, and marketing programs to help make you successful. We pride ourselves in the fact that 98% of the agents that entered our program in the 1990’s are still with our agency. We know that you work hard and know that we will be working hard with you! Goals for contractor network: We strive to make sure that you are making the income in the travel industry that you have set as your goal. We make sure that you have the knowledge and vendors to work with to obtain your goals. Our goal setting program is second to none.
Ticket to Travel 5453 Silver Vista Way, San Jose, CA 95138 Tel: 408-531-9228 E-mail: icinfo@ATicket2Travel.com www.ATicket2Travel.com; www.TravelAgentAtHome.com Anita Pagliasso, Owner
Estimated 2010 Sales in U.S.: $5 million U.S. Independent Contractors: 100+ Commission Splits: 75%-85% on individual bookings, 80% -85% on groups. Year-end 2% bonus program. Fees: $150 fully refundable setup fee which includes three hours of personal training; $15 per month for database program. Insurance: $5 million E&O Consortia: Vacation.com Associations: IATAN, CLIA, OSSN, NACOA, ARTA, PATH, ASTA Sales Niche: Cruises, groups, tours, honeymoons, fundraising, incentive travel. Marketing: Marketing brainstorming sessions, Saturday morning marketing chats, Agent-to-Agent Networking, Free Vacation.com Engagement Program, ClientBase Marketing Services. Technology: Proprietary Data Base, Intelliguide Pro, Passport Online, Star Service Online, custom websites. Training: Weekly online and in-house training sessions; new agent training; personal support and mentoring from owner; networking meetings and marketing retreats, Saturday Chat with Anita
Our goals are to offer the IC value. We are not a mega agency that has rules, restrictions and quotas. We value your participation and creativity. We are successful, and we want you to be a part of that success. We help you plan your business model and niche market so you will achieve success. Chris Morse is one of the top Travel Agent Industry leaders and trainers. His peers have selected him as one of the top travel agents in the US. Professional, Referral, Leads programs available.
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August 2011
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The Travel Society, LLC
600 S Cherry St Ste 100 Denver, CO 80246-1715 (303) 321-0900 • (800) 926-6031 • Fax: (303) 563-6264 E-mail: dans@travelsociety.com info@travelsociety.com • www.travelsociety.com Ken Luzietti, Randy Yaroch, Dan Schibler, Joan Verdon, Charissa Deter,
Owner Owner Vice President, Business Development Vice President, Operations Vice President, Accounting
National Host Agency Year Organization Started: Years in Hosting Status: Estimated 2010 Sales in U.S.: U.S. Independent Contractors: Commission Splits: Initial Contracting Fee: Annual Renewal Fee: Monthly service Fees: Annual Meeting:
1986 25 $85M 140 Up to 100% Varies None Varies In Denver, first quarter of every year, mostly subsidized by Company Consortium Affiliation: Virtuoso Associations: APTA, ARC, ASTA, CLIA, IATA, NACTA, OSSN, PATH, RMBTA Insurance: Individual policy, $500,000 professional liability required Programs • Full portfolio of Virtuoso marketing, education and client value-add benefits • We provide co-op marketing opportunities and assist with marketing strategy • Apollo GDS for no additional fee • PC or Mac-ready • Commissions paid promptly via direct deposit • Ability to ticket PNRs immediately • Designated administrative support person for daily transaction processing • Designated accounting and administrative support person • All back-office travel accounting functions provided • Quarterly Sales Analysis and Income statement • Resource Center – supplier contracts, full commission grids, forms, etc. • Complimentary weekly delivery of all your documents brochures, etc. • Document delivery and mail services • Brochures and destinations reference materials • After-Hours Agent24 Service for travelers • Corporate Products • iBank • Cornerstone • Online Booking Tool • Custom reporting • Message Board - network access to the expertise of over 140 Travel Professionals • Annual Meeting & Travel Mart • Individual web site opportunities Luxury Travel Expo, Las Vegas, NV, December 6-8, 2011, Mandalay Bay Resort and Casino
Co-Op/Host Agency Guide 2011/12
Travel Experts, Inc. 212 Sawmill Road Raleigh NC 27615 (800) 274-2544 • (919) 846-0647 E-mail: info@travelexperts.travel www.homebasetravel.com www.travel-xperts.com Susan Ferrell, Owner & President
National Host Agency Year Organization Started: 1989 Years in Hosting Status: 22 Estimated 2010 Sales in U.S.: $190M U.S. Independent Contractors: 200 Commission Splits: 100% commission, no split Initial Contracting Fee: None Annual Renewal Fee: None Monthly service Fees: $550 Annual Meeting: August in Las Vegas during Virtuoso’s Travel Mart Consortium Affiliation: Virtuoso Associations: IATA, CLIA, NACTA, ASTA Premium Member Insurance: Berkeley Professional Liability Insurance About Travel Experts Travel Experts, Inc. was established in 1989 as a pioneering host agency, designed to support and promote the businesses of independent agents around the country. Their independents represent some of the most experienced, most productive, most highly motivated movers and shakers in the business. Travel Experts is also a proud member of Virtuoso, giving their agents access to exclusive, added-value arrangements with top travel providers, including the world’s finest luxury hotels and resorts, cruise lines, tour operators and ground operators. For more information, call 800-274-2544 or contact Travel Experts via E-mail at info@travelexperts.travel. Further details about Travel Experts are also available on the web at http://www.travel-xperts.com/ or www.homebasetravel.com
2011/12 Host Agency
Travel Planners International, Inc.
2500 Maitland Center Parkway, Suite 130 Maitland (Orlando), FL 32751-4174 800-730-6392 E-mail: join@tpionline.com • www.MyHostTravelAgency.com
Dates of shows at http://www.myhosttravelagency.com/webinars.html Kenneth Gagliano, Anthony Gagliano, Jr., Erwing Hernandez, Kim Sherrett, ACC, CTC,
National Host Agency Year Organization Started: Years in Hosting Status: Estimated 2010 Sales in U.S.: U.S. Independent Contractors: Commission Splits: Initial Contracting Fee: Annual Renewal Fee: Monthly service Fees: Annual Meeting: Consortium Affiliation: Associations:
President Vice President General Manager Sr. Director of Business Development/ Recruitment & Acquisitions
1988 24 N/A N/A 70% to 100% $195 None Varies based on commission level chosen Every other year Vacation.com ASTA, BBB, CLIA, TPOC, OSSN, IATA, ARC, NACTA, PATH
Special services for contractors: Travel Planners International offers our independent contractors our exclusive proprietary agent only platform; a consumer Web site called AgentHub, giving the agent a professional Web presence; Passport Online content, optional consumer booking engines for air, car, hotel and cruise; a choice from all four GDS systems (Amadeus, Apollo, Sabre, or Worldspan); air booking engine for those agents that choose not to have a GDS system; after hours emergency ticketing for you or your clients; an exclusive booking engine for TPI agents for last minute and hard-to-get travel; Direct deposit of commissions twice monthly; a fully staffed help desk Monday through Friday; sales and marketing support; Vacation.com Engagement Marketing Program for FREE, direct mail opportunities; ongoing training via conference calls and webinars; professional development through The Travel Institute, CLIA, and BrandUCoaching; new to the industry training using our Express or Enhanced plans; E&O insurance coverage for all travel run through TPI with applicable hosting plans (see Web site for complete details); and an online commission and reporting system. Organization Mission Statement: Our mission is to provide all of the tools, support and fulfillment services that will assist each of our travel agency partners to be the most knowledgeable, efficient, competitive, and profitable leisure and corporate sellers in the travel industry. Organization Vision Statement: Our vision is to be unrivaled in the travel industry by continuously developing new business relationships and opportunities.
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TripGuy Travel LLC 589 Beverly Road, Holland, PA 18966 215-356-4889 • (888) 990-TRIP E-mail: General@TripGuy.com www.tripguy.com www.facebook.com/pages/TripGuy-TravelLLC/158159169731 Mark Toren VP of Sales
National Host and Online Agency Year Organization Started: 2001 Years in Hosting Status: 10 Estimated 2010 Sales in U.S.: N/A U.S. Independent Contractors: 30 Commission Splits: 75% agent/25% agency Initial Contracting Fee: N/A Annual Renewal Fee: $90 Monthly service Fees: None Annual Meeting: Monthly agency calls Consortium Affiliation: NEST Associations: IATA, CLIA Insurance: $1M E&O
VacationTime Travel 4926 Stoneybrook Blvd. Hilliard, OH 43026 (614) 771-7775 • Fax: (614) 527-4525 E-mail: fun@vacationtimetravel.com www.vacationtimetravel.com Robert Lyons, Owner
Regional Host Agency Year Organization Started: 1997 Years in Hosting Status: 14 Estimated 2010 Sales in U.S.: N/A U.S. Independent Contractors: N/A Commission Splits: Tiered – 50% to 80% $295 Initial Contracting Fee: (one time startup fee) $75 Annual Renewal Fee: Monthly service Fees: None None Annual Meeting: Consortium Affiliation: NEST Associations: CLIA, IATAN, ASTA Berkely Insurance: Special services for contractors or Independent Affiliates: Initial Training, Ongoing Training, Support & Communication.
August 2011
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Travel Quest — Travel Leaders
6597 Laketowne Place, Suite A Albertville, MN 55301 (800) 357-4678 (HOST) • (763) 497-0312 • Fax: (815) 572-0113 E-mail: stephanie@TQagents.com • www.tqagents.com • www.facebook.com/TQagents twitter.com/Travel_Quest • www.tqagents.com/blog/ Bonnie Lee, Walter Lee, Stephanie Lee,
CEO CFO Marketing & Operations
National Host Agency Year Organization Started: 1994 Years in Hosting Status: 14 Estimated 2010 Sales in U.S.: $40 million+ U.S. Independent Contractors: 400+ Commission Splits: 70 - 100% Initial Contracting Fee: Vary based on programs. The most up-to-date information can be found at http://www.TQagents.com Annual Renewal Fee: None Monthly service Fees: Vary based on programs. The most up-to-date information can be found at http://www.TQagents.com Annual Meeting: Yes. Consortium Affiliation: Travel Leaders Associations: ARC, ASTA, TRAVEL LEADERS, CLIA, IATA, NACTA, PATH, OSSN Insurance: $2 million E&O policy included in programs. Technology: CRM, agent portal with real-time commission reports, active online agent forum, recorded trainings, consumer website program. Marketing: Direct-mail pieces, email marketing campaigns, supplier co-op money, press releases. Training: TQ University (online training program), live webinars, supplier training calendar, social media marketing training, bi-annual Travel Quest agent FAM trips, annual convention. Awards: Apple Vacations Crystal Account, Funjet 500 Club Gold Agency, Sandals Star Award- Best of the Best (Western), MLT Star Elite, Travel Leaders Circle of Excellence 2009, Travel Leaders Golden Circle 2010. Mission Statement: Watch our 3-minute video on why we love what we do and why our agents love what they do: http://goo.gl/OJi7V Goals for contractor network: Travel Quest’s mission is help our agents become the best they can be be. Period.
Co-Op/Host Agency Guide 2011/12
UNIGLOBE Travel Center (Host Agency Division of Uniglobe Travel USA)
Uniglobe Travel Center 18662 MacArthur Blvd., Ste 100 Irvine, CA 92612, USA (800) 863-1606 • (949) 623-9000 E-mail: bgeiser@uniglobetravel.com www.uniglobetravelcenter.com Betsy Geiser, Vice President Susan Garza, AVP Operations
National Host Agency Year Organization Started: 1981 Years In Hosting: 15 Estimated 2011 Sales: 70M Number of IC’s: 400 Annual Volume Host Agency: 64M (2010) Initial Membership Fee: $149-$499 Annual Renewal Fee: N/A Monthly Fee: $50- $65 Commission Split: 70-90% or Invoice fees: $9-$3 for Experienced GDS agents Membership Requirements: Must be passionate about Travel, Pass a background and Credit Check and meet the requirements of the program they choose:i.e GDS experience, Travel Experience for more Gds program Special Services Training for Agents new to the industry- One on One Business and marketing development assistance Supplier webinars GDS or easy invoicing tool Email and direct mail marketing CRS Solution website program
2011/12 Host Agency YourNameTravel.com
WorldTravelService
(ToGoAway Travel Network)
11223 York Road Hunt Valley, MD 21030 (410) 527-9700 • (800) 668-9077 • Fax: (410) 527-3460 E-mail: robp@worldtravelservice.com www.worldtravelservice.com • www.worldtravelservice.com/careers www.facebook.com/pages/WorldTravelService/146655485398101 twitter.com/#!/WorldTravelSvc
825 West Jackson Plaza Morton, IL 61550 (800) 207-8383 • Fax: (309) 266-8384 E-mail: support@yournametravel.com www.YourNameTravel.com
Washington, DC 1200 18th St NW Suite 600 Washington DC 20036 Map It 202-728-4040 • 800-633-8822 info.dc@worldtravelservice.com
Hunt Valley, MD 11223 York Rd Hunt Valley, MD 21030 Map It 410-527-9700 • 800-668-9077 info.huntvalley@worldtravelservice.com
Centreville, VA 5875 Trinity Parkway Suite 160 Centreville, VA 20120 Map It 703-830-3966 • 800-626-5007 info.centreville@worldtravelservice.com
Pikesville, MD 31 Walker Road Suite 100 Baltimore, MD 21208 Map It 410-415-0330 • 800-804-7973 info.pikesville@worldtravelservice.com
Reston, VA 1801 Robert Fulton Dr Suite 330 Reston VA 20191 Map It 703-620-3001 • 800-892-6470 info.reston@worldtravelservice.com
Rockville, MD 6010 Executive Blvd, Suite 202 Rockville, MD 20852 Map It 301-816-8991 • 800-638-8500 info.rockville@worldtravelservice.com
Dennis Lewis,
Regional Host Agency Year Organization Started: Years in Hosting Status: Estimated 2010 Sales in U.S.: U.S. Independent Contractors: Commission Splits: Initial Contracting Fee: Annual Renewal Fee: Monthly service Fees: Consortium Affiliation: Associations: Insurance:
President
1995 10 $80 million 108 Up to 100% $199 None $0 to $199 VIRTUOSO MEMBER ASTA, CLIA, OSSN, IATA, NACTA, ARC $2 million E&O
Special services for contractors or Independent Affiliates: Air Program: International and domestic air commissions, online booking tools, Marketing: Award winning publications, themed catalog, direct mail, and e-mail customized with your name, logo, and contact information. Co-op funds available Exclusive Products: Privileged access, excusive amenities, escorted cruises, private shore excursions, blocked cruise space Technology: Web-based booking, invoicing, training, company E-mail, and marketing tools. Training: In-person and web-based supplier and company seminars. Support: Dedicated office manager, IT director, marketing director, and accounting staff at your service.
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Dennis P. Sohn, President Cheryl Sohn, Vice President Derek M Wickersham, Chief Technical Officer
National Host Agency Year Organization Started: 2002 Years in Hosting Status: 9 Commission Splits: 70/30, 80/20 based on level www.yournametravel.com/compare.cfm Initial Contracting Fee: $ 295 - $ 395 Varies according to level Monthly service Fees: $ 49.95 - $99 Consortium Affiliation: Vacation.com Associations: IATAN, ARC, CLIA Special services for contractors: We create for our subscribers their own travel Web site, called, “Private Label Site” (PLS), which allows anyone with access to the Internet the ability to book major vendors online, with “real time” direct links. No productivity requirements, commissions are paid monthly, Web based Administration panel allowing subscriber the ability to see all bookings and commissions earned. The subscriber has the ability to download sales information, add custom trips, add custom links, plus many other features. All bookings are handled through a 24/7 “Branded” Web site. The Host agency is available to work individually with the subscribers on group bookings as well as support most customer service issues. Organization values statement: We strive to adhere to the highest ethical and professional values. Goals for contractor network: To provide our subscribers with the ability to have their own 24/7 “Branded” travel Web site that is attractive and provides straightforward functionality for the users, both consumers and agents.
August 2011
Leisure Pops: A New Application from an Old Friend Lee Rosen President, Leisure Pops
What is Leisure Pops?
L
eisure Pops is a point-of-
sale, merchandizing software application that runs on an agent’s desktop and helps travel agents to sell more preferred suppliers, more add-on products and more upgrades. Leisure Pops runs in the background on an Agent's
The Power of Pops
• Sell more preferred suppliers. • Sell more add-on products. • Earn more commissions. • Better service your clients.
desktop and then “Pops” or reminds an agent via a pop up message of opportunities to better serve their client — as well as make more commissions. For more information go to www.leisurepops.com
JUST IN CASE YOU NEED MORE GOOD REASONS
TO RECOMMEND US TO
YOUR CLIENTS. #
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BEST CRUISE LINE OVERALL for eight consecutive years Travel Weekly 2010 Readers’ Choice Awards
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1
BEST CRUISE LINE for seven consecutive years Canadian Travel Press 2010 Agent’s Choice Award
#
1
BEST CRUISE SHIPS OF 2011: ALLURE OF THE SEAS® Frommers Best Ships 2011
#
1
BEST FOR FAMILIES Cruise Critic 2010 Editors’ Picks Awards Winner
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BEST NEW SHIP: OASIS OF THE SEAS® Cruise Critic 2010 Editors’ Picks Awards Winner
How did we arrive here? By consistently pushing the limits of what’s possible at sea to deliver the vacation of a lifetime. We call this commitment the Royal Advantage – our drive to provide the best, most innovative ships, features, destinations and personalized service to our guests. So when a client wants to know why you’re recommending Royal Caribbean, you’ll never be at a loss for words. To learn more, visit www.CruisingPower.com/MoreSuccess g y y g or www.RoyalCaribbean.com/RoyalAdvantage ©2011 Royal Caribbean Cruises Ltd. Ships registry: The Bahamas. 11023664 • 4/28/2011