Ke nt
www.amicushorizon.org.uk
Summer 2014
Get connected igital Meet Archie our d page 6 inclusion robot -
Competition win ÂŁ30! Page 16
Summer 2014
What’s in this issue?
03.
Residents involved 04. Your Home
Welcome
Welcome to the Summer issue of news&views . We’ve been working with residents to improve you r newsletter. W hope you like e the refreshed design and content. You ’ll find the loc al informatio is now furthe n r back in the newsletter a we’ve includ n d ed some inte resting featu articles and h re andy tips. Yo u’ll also find page. Read th a quiz compe e newsletter, tition on the answer the q back uestions and So, grab a cu you could win ppa, put your £30! feet up for fiv love to hear w e minutes and hat you think have a read! of the newsle articles in futu We’d tter and if you re editions. Y ’ve any ideas ou can email org.uk or call: fo r me at comm 0800 121 60 s@amicusho 60* or 01795 rizon. 434 606**. Jennifer Bate s Communica tions Officer (Editor)
Top tweets We’re now on Twitter! Follow us @amicushorizon 05. RAMP page
06.
Are you connected? 14. Performance info
Email newsletter is coming! As part of our newsletter refresh we’re going digital! The new digital newsletter will have bonus content, video clips and links. It’s also great for the environment as we’ll be saving paper! 15. Youth page
16.
Competition 16. Useful contacts
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From November 2014 you’ll automatically receive your issue of news&views via email if we hold a valid email address for you. If we don’t, please send it to us at: info@ amicushorizon.org.uk or call: 0800 121 60 60. We’ll still send you a paper copy of the newsletter if we don’t hold an email address for you, or if you opt out of receiving email copies. You can do this by calling us on 0800 121 60 60* or 01795 434 606**.
Tenancy conditions
Training4you
Are you missing out? We met with Eileen Martin (EM), AmicusHorizon Regional Director, to find out more about the new tenancy conditions and why it’s important to sign up to them. conditions. The original sign up pack was sent out at the end of last year, but if you need a replacement just call us on 0800 121 60 60. You can also sign the r ou d ge an ch EM: We’ve conditions online: www. ing low fol ns tenancy conditio amicushorizon.org.uk/ a customer feedback on yourview number of issues, including Who doesn’t need parking regulations. There have also been changes to sign? e tak to ed ne we law in the r EM: If you live in one of ou into account. We’ve made le Housing for Older Peop the conditions clearer so schemes you don’t need residents know what their . to sign the new conditions rights and responsibilities an o And if you moved int are. AmicusHorizon home since November 2013, you’ll Do residents get automatically have a new tenancy signed up.
Why are we asking residents to sign the new tenancy conditions?
agreement?
EM: No, it changes the conditions of their existing tenancy agreement.
Do the new conditions apply retrospectively?
If you’d like to get more involved in improving our services and feel you’d benefit from training, sign up today! We’ve got a range of training courses available for residents. Choose from: Mystery shopping – go undercover and monitor our services Equality and Diversity – treating everyone fairly Committee skills – the ins and outs of running a residents’ committee Communicating with your community – how to get your message ‘out there’ Assertiveness – make your point without being aggressive Conflict resolution – help people come to an agreement Introduction to social housing – learn more about how we work.
Do residents have to sign?
if EM: No, but it will help us we so you let us know. Just can discuss any concerns e you have and don’t continu s. thi t to contact you abou
w EM: No, they don’t. The ne m fro conditions will apply when a resident signs.
How can residents sign up?
If you’d like to know more please contact your Resident Involvement Team.
Would you like to volunteer? If you’ve got a few hours to spare and would like to volunteer your time to help at local community projects, visit: www.volconnect.org.uk You can search volunteering opportunities in your area and find out how to sign up and really make a difference.
EM: The great news is over 8,500 residents have already signed up to the new
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War on water waste! Saving water is great for the environment and your pocket! Try these top tips: Toilets use about 30% of the total water used in a home. Insert a water device (save-a-flush) in the cistern and save up to three litres per flush If you’ve got a shower, use it instead of having a bath. You can have up to five showers for the water used in just one bath. Use a shower timer to avoid being in the shower too long A dripping hot tap wastes water and energy. In one week it could waste enough water to fill a bath. Report leaking taps and get them fixed Washing machines use a lot of water so always wash a full load Wash the car with a bucket and sponge rather than a hose. If you have a water butt consider getting a hose connector Always turn off the tap when brushing your teeth Chill a jug of water in the fridge. You won’t need to let the tap run cold when you want a drink.
Got a great tip for saving water? Tweet us @amicushorizon #savingwater
Brushes at the ready…
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Decorating your home m ight seem e here’s some xpensive bu great ideas t for refreshin a budget! g your room s on
Mix your ow n paint. Buy small sample to create bea pots and che utiful pastel c ap white pain olours. Thes bedrooms t e are ideal fo r decorating Need dif ferent sized paint brushe bigger paint s? Use an ela brush to crea stic band rou te a small bru nd a Line you s h fo r c o rners and cu r paint tray w tt in g in it h foil. You w each colour on’t need to buy new tray s for Wallpape r samples a re free! Use str varnish to bri ips of wallpa ghten up sm per samples all pieces of and furniture Make yo ur own mod e rn art to hang stencils, stam on the wall. ps, postcard Use leftover s, material sc Try this webs paint, raps and che ite for inspira ap canvases ti o n : w w w . .brit.co/diy-w Get onlin all-art e. If you nee d cheap pain recycling and t, tiles and eq second hand uipment visit sites such as www.gumtr online : http://my.fr ee.com. eecycle.org / or Added Value Service – Re member we’v gardening an e a handype d decorating rson, s cheme and w the criteria. Y e’ve recently ou may now changed be eligible if carer, are a fu you: have a fu ll time carer in ll time your home, o from CASA s r if you’re mo upported ho u ving on s in g. Check if you qualify by ca lling us on 08 www.amicu 00 121 60 60 shorizon.org or visit our w .uk/addedva ebsite: lue
- 0800 121 60 60* or 01795 434 606** - contactus@amicushorizon.org.uk - www.amicushorizon.org.uk
RAMP is her e to improve Our Repairs a services for nd Maintenan ce Panels (RA at our repair you MPs) are mad s services an e dw up
some of the m
embers have
ork with us to of residents. They look continually im prove them. H to say… ere’s what
Allan Smith – Kent Chair
Andrew Creed – Kent Vice Chair
“What motivates me is being able to resolve problems, through residents, contractors and staff working together as a team.”
“I’m proud to be part of a governance structure that enables residents to influence and challenge. We improve the repairs service for residents by attending monthly contractor meetings.”
Penny Walker – London Chair
Margaret Ashmead – London Vice Chair
“My interest is around Value for Money and making sure residents get an excellent service. I regularly attend meetings with our contractors and I’m also a Resident Monitor.”
Martin Osment – Sussex Vice Chair “Being on RAMP means I can help to monitor and improve the repairs service. If problems arise I can talk to staff and contractors about how they can be resolved.”
“I’m committed to representing residents by championing local issues and scrutinising performance to improve services in the community.”
Thanks to Ron Ron White has been the Sussex Chair for the last three years and is stepping down in September. A huge thank you to Ron for his hard work and dedication to improving our repairs and maintenance service for all residents. Ron has been an excellent Chair and we’re glad he’ll remain as a member of the panel.
If you’d like to join RAMP or have a question for them please get in touch with our Resident Governance Officers on: 0800 121 60 60 or email: info@amicushorizon.org.uk. RAMP Online – Find useful information, advice and tips on the RAMP webpages: www.amicushorizon.org.uk/RAMP
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Are you connected?
The internet can seem a scary place if you’ve never been online. But we’re here to help. Our ‘Get Connected’ project helps residents get online and benefit from the fantastic opportunities the internet offers - helping you find information, connect with family and friends, explore hobbies, pay bills and even a spot of shopping. We can provide the skills, motivation and access to computers you need to help you get online.
Need some help getting online? We’ve 48 Digital Champions working in our local communities to help you get online and build digital confidence and skills. They can help you in a friendly and informal environment to browse the internet and see what it has to offer. If you’d like support from one of our Digital Champions, please contact us on 0800 121 60 60 or email: digitalchampions@amicushorizon.org.uk.
Find your local drop in session Monday’s 10am-12pm at Newbridge Learning Centre, 6 Newbridge House, Milton Regis, Sittingbourne, Kent ME10 2HS Tuesday’s 10am-12pm at Kemsley Community House, 66 Coldharbour Lane, Kemsley, Sittingbourne, Kent ME10 2RT Tuesday’s and Wedensday’s 9am-3pm and Thursday’s 9am-1pm at St George’s Resource Centre, 177 St Georges Avenue, Sheerness, Kent ME12 1DS
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Could you be a digital champion? We’re looking for people who are confident using computers and the internet to join our ‘Get Connected’ project and help others get online. Digital Champions help others understand the benefits of being online and spend some time showing them how. This could include teaching someone how to search the internet, set up an email account or use Skype. You’ll receive: Free training and support to develop your own skills and knowledge A Certificate of Achievement to acknowledge your Digital Champion skills The chance to meet new people and help others in your community! Sign up and become a Digital Champion today by emailing your name and address to: digitalchampions@amicushorizon.org.uk.
“Hi, I’m Nathalie, your Digital Inclusion Coordinator. If you need help getting online I’m here to assist you. Look out for our digital inclusion mascot, ‘ArcHie’ (All Residents Can Have Internet Engagement). He and our Digital Champions will be at a number of summer events giving advice on how you can get connected.”
- 0800 121 60 60* or 01795 434 606** - contactus@amicushorizon.org.uk - www.amicushorizon.org.uk
The fun is this way!
s w e n t n e K Interested in joining your local Area Panel? Do you understand what your local community needs? Could you get involved and represent residents in your area? Your local Area Panel has resident vacancies and we’re looking for new people to join. You can work this around your availability and find a level of involvement that’s right for you. We offer training and support for all our members. Residents who register their interest before 12 August will be eligible to stand in the annual elections. But residents who register after this time can still get involved. If you’d like to find out more, contact Laura Bradley, Resident Governance Officer on 0800 121 60 60.
Join in the summer fun! We’ve lots going on over the summer and we’d love to see you at one of our events. Our fun days are great for all the family and we’re also running World War One commemoration events. Please check your local pages for details of what’s on near you. You can also call our Kent Resident Involvement Team or visit our online calendar: www.amicushorizon.org.uk/events We’ve also got a range of summer activities for children and young people. So, check page 15 for more information.
Cast your vote We’re holding elections for our Area Panels in September. Any person named on an AmicusHorizon tenancy agreement or lease is able to vote. So come along to your local Area Panel elections and cast your vote (you will need ID). The Kent Gateway Area Panel annual elections will be held on Tuesday 2 September, 6.30pm at the Strode Crescent Baptist Church, Sheerness The East Kent Area Panel annual elections will be held on Thursday 4 September, 6pm at the Alexander Centre in Faversham The Mid Kent Area Panel annual elections will be held on Wednesday 3 September, 6pm at the Bell Road office in Sittingbourne.
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news Chair’s message I’d like to welcome our new Head of Area, Kerry Newbury and new Neighbourhood Manager, Hannah Austen. Kerry joins us from Swale Borough Council. She started her career with us as a Housing Officer in Faversham, 14 years ago. So it’s great to have her back!
Matt Bromley
French residents joined the Area Panel meeting
Kerry Newbury
Hannah has been working for AmicusHorizon for six years. She’s been in various roles around the organisation, from Resident Involvement to Avenue Lettings.
Welcoming our s French counterpart
At the Area Panel meeting in May, we welcomed French residents from the Pas de Calais Habitat housing association. It was a great opportunity to learn what they’ve been doing, after recently setting up their residents’ association, ‘OutrIfore’. Hannah Austen They also learned about how we run Area Panel The Kent Gateway Area meetings. The French residents hosted a visit Panel will be out and about this summer. We’ll be in your area, door knocking and later in the month for AmicusHorizon residents, completing surveys. Look out for us at all the summer including panel members Helena Ingham and Malcolm Dalton. events, we’d love to find out what you think about AmicusHorizon. I look forward to seeing you there! Both visits were part of the IFORE project in Rushenden. Matt Bromley, Chair Kent Gateway Area Panel
Local Improvement Fund The Area Panel has funding for projects to help improve your local community. You can apply online at www.amicushorizon.org.uk/LIF or call us on 0800 121 60 60.
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Our next meeting is on Tuesday 29 July, 6.30pm at Minster New Road Community Centre. If you’d like to come along, contact Laura Bradley.
- 0800 121 60 60* or 01795 434 606** - contactus@amicushorizon.org.uk - www.amicushorizon.org.uk
a e r a r u o y in r you o f s t n e v Summer e n e family fu
lding thre y will be ho a w te a G t Ken er: this summ ew Road, day events val Field, N ti s e F t s u y 7 Aug Thursda 1pm – 4pm ns Park, Sheerness, cent Garde in V t s u g y 14 Au Thursda 1pm – 4pm munity Sheerness, Road Com w e N t s u g y 21 Au 4pm. Thursda ster, 1pm – in M ange , e tr n e C years of ch 0 0 1 te ra o em ts will comm These even . War One plete a since World need to com en be given l il w s d n e who att nt will th Each adult d the reside te le p m o c e ice cream*. survey. Onc urgers and b e e fr r fo tokens tles, bouncy cas e v a h o ls a ities We’ll lots of activ d n a rs te in face pa to enjoy! of all ages ts n e id s re r fo *limits apply
IFORE exhibition
Residents have moved in
New homes in Rushenden We’ve invested £1.1million in a new housing development in Rushenden. The two and three bedroom homes are built to high specifications and have lots of energy saving features. These include rainwater harvesting, smart energy meters and ground source heat pumps.
Hearing from our older residents! Thanks to everyone who attended the Kent Older People’s Forum in June. It was a great day of fun and consultation!
In June, residents and staff ran an exhibition about our fantastic IFORE sustainability project in Rushenden. Residents showcased what they’d learnt on the amazing ‘tree of knowledge’. And staff spoke about the changes made to the homes to make them more energy efficient. Great work!
Residents created miniature homes
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Message from the ir Chair and Vice Cha Welcome to the East Kent page. We’d love to see you at our summer events, they’ve been organised by the panel and staff working together. The dates are included on these pages.
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Linda Scamp
We’d also like to see you at our Area Panel meetings. These are a great chance for Bob Goodger residents to influence decisions within the organisation. For example, recent changes to the Added Value scheme were influenced by the panel. See page 5 for more details. If you’d like more information about the Area Panel, please call Laura Bradley, Residents Governance Officer or come in to the Faversham office. Linda Scamp, Chair and Bob Goodger, Vice Chair
d Housing Benefit an Council Tax support Staff from Swale Borough Council’s Benefit Team are now available at our East Kent office, 41 Stone Street, Faversham, Kent, ME13 8PH. They’re available: Monday to Thursday - 8.45am to 5pm Friday - 8.45am to 4.30pm.
Plans for Faversham Creek
Area Panel lend their support The Brents Community Association was set up last summer. They focus on improving the environment and quality of life for everyone living and working in the local area. This includes the Faversham Creek waterfront through to the North Preston Estate. The Area Panel is lending support to the association, as they seek to regenerate the creek. The aim is to provide a community facility that’ll provide: A meeting place Access to the water and boating activities Opportunities for employment. We’ll keep you informed how plans progress.
Date for your diary Our next meeting is on Thursday 31 July, 6pm at the Alexander Centre in Faversham. If you’d like to come along, contact Laura Bradley.
Pop in and see them if you need help with your benefits.
10 - 0800 121 60 60* or 01795 434 606** - contactus@amicushorizon.org.uk - www.amicushorizon.org.uk
a e r a r u o y in t Local Improvemen Fund update Need some help with your garden? Pruning Time, a project by Brogdale CIC, offers affordable gardening services in East Kent, including garden clearance, design advice and maintenance. Their team is made up of disabled adults looking to gain experience in gardening and is led by an experienced landscape gardener. They charge £10 per hour for the whole team. For more information, call 01622 205393 or 07812 416344 or email: pruningtime@brogdalecic.co.uk
Ask Linda Involved resident and Area Panel Chair, Linda Scamp, answers your queries: Q: Am I allowed to ask AmicusHorizon staff and contractors for ID? Linda says: “Yes, all staff and contractors should carry ID and if they don’t have it on display, you should ask to see it. If you aren’t sure, remember you can always call AmicusHorizon to confirm who’s visiting you before you let them into your home.”
Over the past year, your Area Panel has supported a number of projects to help residents and improve the local environment. One project was a contribution to create a play park in Boughton, which was officially opened in March. If you’ve a project that could improve your neighbourhood, please contact us to enquire about the Local Improvement Fund.
Summer ev ents
We’ll be out and about th is summer, w series of fam ith a ily fun days. Come and jo in us at: Love Lane – Tuesday 29 July North Pre ston – Tuesda y 5 August Ospringe – Tuesday 19 August Teynham – Thursday 2 8 August. Events includ e a climbing w all, bouncy ca painter, artist stle, face and much mo re. You’ll also chance to lea h ave the rn more abou t the World W commemorati ar One on. The North Pre ston event will offer a reuse/r opportunity w ecycle ith the Neighb ourhood Furn Store, but yo iture u must book in advance. For more deta ils contact th e Kent Reside Involvement Te nt am.
Chips and a chat We’ll be visiting residents of Cordingham Close, Seasalter for ‘chips and a chat’ on Monday 28 July. If you live in the area, we’ll send you full details. Or contact us if you have any queries.
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Come and join the fun!
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MidaKPeanntel Are Message from the Chair I’ve been chair of Mid Kent Area Panel since September 2013 and I’m Chris Blondrage a resident at Tannery Court. I’m a good link for the local area through my previous work as a landlord for various pubs in Mid Kent! I enjoy challenging AmicusHorizon in a positive way to improve services. The panel recently welcomed Terry Spillard as the new Head of Area for Mid Kent. And Zoe Jones returned as the Mid Kent Resident Involvement link. I know the staff are as excited as the Area Panel members about taking the panel forward, starting with our fantastic summer events in August. I hope you enjoy reading about what’s going on in Mid Kent. Finally, the panel would like to say a big “thank you” to Mary Howard for all her hard work. Mary has recently stepped down from the panel but remains on a number of other projects. Chris Blondrage, Chair Mid Kent Area Panel
World War One commemoration This year sees the 100 year anniversary of the start of World War One. And Mid Kent has two residents over 100 years old! In light of the anniversary, we presented Mr Stelfox from Milton Regis and Mrs Diprose from Sittingbourne each with a small gift.
news
Getting to know ds your neighbourhoo Members of the panel recently went on tour, to see where residents in the Mid Kent area live. It was a glorious day and the panel enjoyed seeing the various estates and villages.
Panel members visit the area
Chris Blondrage, Panel Chair said: “It was a useful day. It gave us the opportunity to see areas within Mid Kent we didn’t know and gave us some great ideas for improvements.”
w Introducing your ne Head of Area Terry Spillard “I’m new to the role and took over from Clare Davies in March 2014. My experience in housing goes back a long way! I’ve worked in repairs, been a Housing Officer and a Neighbourhood Manager. As a Housing Officer I worked in Mid Kent for four years, so know the area well. I look forward to meeting you soon!”
Date for your diary Our next meeting is on Monday 28 July, 6pm at our Bell Road office in Sittingbourne. If you’d like to come along, contact Laura Bradley, Resident Governance Officer.
Mrs Diprose with her gifts
12 - 0800 121 60 60* or 01795 434 606** - contactus@amicushorizon.org.uk - www.amicushorizon.org.uk
a e r a r u o y in vents e r e m m u S nt in Mid Ke
fun days. It’s a Join us at one of the Mid Kent and a chance great day out for all the family services. This to tell us what you think of our all we ask is free event is open to everyone, . that you complete a short survey dates: Join us on any of the following Wednesday 6 August 2014, 1pm-4pm, Quinton Estate Wednesday 13 August 2014, 1pm-4pm, Vicarage Estate Wednesday 20 August 2014, 1pm-4pm, Murston. Look out for more details on our website, Twitter and Facebook page.
d Garages in Bapchil We’ve garages available to let in Bapchild. If you’re interested in renting one of these garages please call 0800 121 60 60 to arrange a viewing.
r Luxury homes fo Regis Gate - coming soon! le p o e p r e ld o Our Regis Gate development in Milton Regis will bring 51 new homes for rent and shared ownership to people over 55. The state of the art apartments will be fully accessible and equipped with the latest assistive technology. The building will have spa bathrooms, a café, coffee area, lounges, therapy rooms and meeting rooms all open to residents and the public. If you’d like to know more, please call our Allocations Team on 0800 121 60 60 or visit our website: www.amicushorizon.org.uk/RegisGate
Skate park 4 U The Mid Kent Area panel have donated £10,000 from their Local Improvement Fund for a new skate park in central Sittingbourne. The Sittingbourne skate park group are gathering funding to build the park for local young people. The park will open in 2015.
y Murston Communit Bank The Murston Community Bank is a great resource if you need help managing your money. They can provide bank accounts, loans and savings schemes. It’s open weekdays from 10am-12pm at All Saints Church, Church Road in Murston. You can call them on: 01795 435461 or email: murston@kentsavers.co.uk
Area Panel members hand over the cheque
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Kent Performance How are we doing?
Customer service
100%
Resident satisfaction Our target 97%
Repairs
96.74%
Repair satisfaction Our target 98%
Lettings
8.82 days
Average time to re-let homes – general needs and housing for older people
Our target 11.82 days
ASB
(Antisocial behaviour)
100%
Satisfaction with handling of antisocial behaviour
Our target 93.5%
Income
4.16%
Rent arrears – general needs
Our target 4.02%
14 - 0800 121 60 60* or 01795 434 606** - contactus@amicushorizon.org.uk - www.amicushorizon.org.uk
The happening Here’s what’s happening for young people around Kent... Making the change s you w Our Ken ant t Youth Fo
Summer activities – we’ve loads going on… If you’re aged eight to 16, come and join in our summer holiday activities. We’re running lots of events in our Kent region including: Sports sessions Craft and art workshops Archery Climbing wall Lego club BBQ events Disco Horse riding Camping activities. For more details, times and dates please call Sarah Sales, Youth Coordinator on 01795 434379, text: 07793 189430 or call Marie Kennedy on 07834 792185.
togethe r to mak rum work e a diffe young p rence fo eople in r Kent. W services e look a and activ t young p ities ava eo ila also hav ple on our estat ble to es. We e fun! So why not We’ve go join us? t a youth fo consulta tion even rum activity and t on Satu Septemb rday 6 er 15-21, w 2014. And if you e’d love ’r to see yo e aged u there! For furth er details please contact our Kent Residen Involvem t en 121 60 6 t Team on 0800 0o Forum to r text: Youth 07540 2 02052.
Cupcake crazy! Check out these funky Cookie Monster cupcakes. Why not get baking this summer and give them a try? Find the recipe at: http://www.bbcgoodfood. com/recipes/873655/cookiemonster-cupcakes And if you make them, send a picture to comms@ amicushorizon.org.uk
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news&views competition
Win up to £30 of high street vouchers!
Win
1st prize - £30 worth of vouchers 2nd prize - £20 worth of vouchers Lovetoshop vouchers can be used in many high street shops. The answers to all these questions can be found in this issue of news&views. Email your answers to: comms@ amicushorizon.org.uk including your name and address. Or post them to: Freepost RSBU-ASLSXTXZ, AmicusHorizon, PO Box 322, Sittingbourne, ME9 8PQ
1. How many showers can you have for the water used in one bath?
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2. How many Digital Champions do we have working in our local communities?
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3. When will we start sending the newsletter by email?
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4. What does RAMP stand for?
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5. How many residents have already signed up to our new tenancy conditions?
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Useful contacts Cut out and keep me handy! Call us: 0800 121 60 60* or 01795 434 606** and choose the option you need To make a payment or for advice with your rent account, press 1 For repairs, press 2 For all other housing, neighbourhood or tenancy enquires, press 3 If you’re calling from an organisation offering products or services, press 4 Online: www.amicushorizon.org.uk Like us on Facebook: www.facebook.com/pages/ AmicusHorizon-Ltd Follow us on Twitter: @amicushorizon Smartphone: Go to the iTunes App Store or Google play and search My AmicusHorizon.
Remember: Your next edition of news&views will be sent to you digitally if we hold a valid email address for you. You can view the digital newsletter for this edition at: www.amicushorizon.org.uk/ newsletters
Did you know? You can use computers in your local AmicusHorizon office. *Calls free from a BT landline, charges from mobiles and other networks may vary. **If you are calling from a mobile, it may be cheaper for you to dial 01795 434 606.
Email: �������������������������������������������������������������� Telephone �������������������������������������������������������
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Spring competition winner was: Mr of Northiam, East Sussex - 0800 121 60 60* orIde01795 434 606** - contactus@amicushorizon.org.uk
- www.amicushorizon.org.uk