Patient Success Story: Stronger, Together By Adam Robertson, AMRPA Marketing Communications Manager
Uncertainty. That’s what Laurel DuPont felt when she found out she failed a routine temperature screen and started exhibiting symptoms of COVID-19. Laurel is CEO of Northshore Rehabilitation Hospital, which at the time of her COVID diagnosis, had only been open for five months. As with many other health care facilities at the beginning of the pandemic, her inpatient rehabilitation hospital was grappling with a number of questions, first and foremost how to maintain the safety of its patients and employees. “We had built a very strong culture in those short five months, but now that would be put to the test,” said Laurel. “Would we truly live the values that we preached? Were we, a new employer in the area, going to have the ability to provide the necessary PPE while the nationwide supply was dwindling?” Laurel and her team strove to maintain open channels of communication, sending daily emails and holding weekly town halls, and they set up enhanced sanitization protocols to take on the challenge of the exponential rise in COVID-19 cases.
AMRPA Seeking Member Submissions of Patient Success Stories and Testimonials We are currently soliciting patient and caregiver stories and testimonials from AMRPA member hospitals to better showcase the outstanding work of our industry and membership. If you are interested in submitting a success story or testimonial, please fill out the form on this page or email Julia Scott, AMRPA Communications Coordinator, at jscott@amrpa.org.
36 AMRPA Magazine / December 2020
“How could I have gotten COVID-19?”
