ASTA Global Convention 2016 Program of Events by ASTA

ASTA Global 2016

IN A DISRUPTIVE WORLD,

INNOVATION THRIVES! Program

of Events

A new point of view. We’re launching new ships, adding countless new features across all our brands, and our Fathom line is the first to sail to Cuba. So if you’re looking for a new way to vacation — welcome aboard.

Contact your travel professional or visit W L C L . c o m

W E L C O M E

TA B L E O F C O N T E N T S Show Sponsors � �� 2 Welcome to the ASTA Global Convention � �� 3 ASTA Executive Committee & Board Members �� 4 AGC Advisory Committee Members �� 5 General Information �� 7 Sunday, September 25 � �� 8 Monday, September 26 � �� 10 Tuesday, September 27 � �� 16 Wednesday, September 28 ��23 Prizes � �� 31 ASTA Premium Members � ��32 Consortium Partners �� 33 Corporate Advisory Council Members � �� 33 ASTAPAC Salutes 2016 Donors �� 34 Exhibitor Listing �� 38 Exhibit Floorplan �� 39 Exhibitor Directory � �� 41

Show Sponsors Platinum Sponsor

Premier Sponsor

Sponsored by:

ASTA Global 2016 • Reno Tahoe

Monday, September 26 6:00pm - 8:30pm

Welcome Reception Location: National Automobile Museum

Buses will load at the Tuscany Gardens and Lymbery doors beginning at 5:30 and loop continuously between the Museum and Peppermill until 8:30pm. We’ll kick off AGC 2016 by traveling through time seeing vintage, classic and special interest automobiles, one-of-a-kind wonders, dynamic race cars and one of the finest Horseless Carriage collections in the world. Sponsored by:

9:00pm - 11:00pm

ASTA Young Professional Society Event Pre-Registration Required Location: National Bowling Stadium Kingpin Club (Open to ASTA YPS members only)

Transportation is on your own. Bowling is kind of a big deal in Reno. While most cities have bowling centers, they have a stadium. That’s right - a stadium. Join your fellow YPS’ers for a night of fun at this unique venue.

We want you to talk about us... and at us!

facebook.com/AmSocTrvlAgents

#ASTAAGC 15

@ASTAAgents ASTA Global 2016 • Reno Tahoe

Tuesday, September 27 7:00am– 5:00pm

Conference Registration Desk Open Location: Tuscany Ballroom Foyer

7:00am- 8:00am

Learning to Spot Profitable Opportunities with Mike Marchev Location: Tuscany 5/6

Speaker: Mike Marchev, President & Founder, HeadFirstSales Working hard for working hard sake is no longer an admirable behavior. Success in today’s competitive travel environment calls for awareness, clarity, creativity and a keen eye for spotting profitable opportunities. It also calls for focused “action.” 8:00am- 10:00am

General Session - View from the TOP Location: Tuscany Ballroom E/F

Tuesday’s General Session Sponsored by: S E S S I O N

A G E N D A

Emceed by: Samantha Brown, Travel Expert & Television Host Carolyn A. Cauceglia, VP, Strategic Sales, Amadeus North America ASTA Industry Award Presentation, presented by Samantha Brown Bob Ford, Regional VP Retail Sales, Travel Guard Member Service Recognition, Sponsored by: Chapter of the Year Award Host Agency of the Year Award Domestic Airline of the Year The Airline and Travel Agent Relationship Peter Greenberg, Investigative Reporter and Producer interviews Dave Hilfman, Senior Vice President of Worldwide Sales at United Airlines View from the TOP A C-Level panel discussion comprised of cruise industry leaders Moderated by: Doug Gollan, Management Team, Travel Market Report Panelists include: Samantha Brown, Travel Expert & Television Host (Representing the Consumer View) James Phillips, President of Travel Bound (Representing the Pre-Post Cruise Angle) Gary Murphy, Vice President, Sales & Co-Owner, AmaWaterways Edie Rodriguez, President and CEO, Crystal Cruises Andy Stuart, President and COO, Norwegian Cruise Lines Richard Sasso, Chairman, MSC Cruises

ASTA Global 2016 • Reno Tahoe

Tuesday, September 27 10:15am- 12:15pm

Trade Show Location: Tuscany A-D

12:30pm- 2:00pm

Lunch & Learns Baltics – The New North – What You Don’t Know Location: Tuscany 6

Speakers: Grazvydas Morkus, Marketing Manager, Lithuania Tourism Board Agnia Nast, Trade Marketing Manager, Estonian Tourist Board Estonia and Lithuania – two of the three Baltic sisters would like to invite you to learn about what they seek to share with their travelers – beauty of unspoiled nature, historical cities that have a windy sense of aesthetics that smell of the sea, dunes, rocks and hills. While the name might sound new to the ear, Estonia has been around for quite a while and has been enjoyed by nobles from neighboring kingdoms as a holiday destination since the dawn of holiday travel. An ancient land packed with UNESCO heritage, untouched nature as well as authenticity, offering you a safe and comfortable experience, Lithuania is your new destination! Fly a hot air balloon over Vilnius - one of the few European capitals, where hot air ballooning is allowed, stroll the medieval streets, admire one of the most beautiful landscapes in Europe – the Curonian Spit. And much more! This session will leave you inspired and willing to come and visit the Baltics. Bring your business card for a lucky draw!

Hawaii Visitors & Convention Bureau Location: Tuscany 5

Speaker: Christina Aldanese, CTC, Regional Director Travel Industry Sales - West This engaging and interactive seminar highlights Hawaii’s geography, weather, activities and attractions, festivals and events, plus unique history and culture. In addition to an overview of the distinct six Hawaiian Islands, you will also gain valuable insider tips, resulting in increased bookings for one of the most desirable destinations in the world. Once the workshop is completed, agents can take an online exam at agents.gohawaii. com to start earning valuable benefits including consumer referrals and more! Bring a business card for the opportunity to win a $100 AMEX Gift Card!

Trisept Solutions – Travel Agent of the Year 2020 Location: Tuscany 11/12

Speakers: Henry Harteveldt, Founder, Atmosphere Research Group John Ische, President & CEO, Trisept Solutions Felix Laboy, CEO, WayBlazer Joanie Ogg, Co-Founder, Ogg Marketing Group Andy Stuart, President & COO, Norwegian Cruise Line Based on 20+ years at the forefront of propelling travel technology, Trisept Solutions is uniquely able to envision what the future holds for technology as the indispensable ally of the travel agent. Join us as we share our vision of the future through the lens of what it will take to be Travel Agent of the Year 2020.

ASTA Global 2016 • Reno Tahoe

Tuesday, September 27 12:15pm- 2:15pm

ASTA Corporate Advisory Council Meeting with Lunch Location: Naples 7 (CAC Members Only)

2:30pm- 3:30pm

Educational Sessions - Block A A Special Sneak Peek at the NEW Sabre Red Workspace Location: Naples 4

Speaker: Leslie Castillo, Product Marketing Manager, Sabre Whether you use Sabre today or are considering switching GDS partners, you will not want to miss a special sneak peek into our all-new Sabre Red Workspace. The new workspace will be released in early 2017 and has features never seen before to provide agents with the right information at the right time. This latest upgrade to Sabre Red Workspace helps agents create experiences, not just itineraries. It offers a fully graphical option (but don’t worry, you can still use formats if you prefer!) plus an efficient workflow designed to make agents even more productive while they deliver top notch customer service. With reduced training times for new agents, tools to optimize revenue and enhanced business intelligence, the new Sabre is sure to WOW you!

The Travel Agency Value Proposition: The Value of Using a Travel Consultant Location: Naples 1

Speakers: Robyn Basso, Senior Director, Travel Industry Partnerships, Hawaii Visitors and Convention Bureau Kelly Bergin, President, Oasis Palm Coast Travel Charles Dunwoody, Senior Director, National Accounts, Holland America Line Richard Earls, Publisher, Travel Research Online Jackie Friedman, President, Nexion Kevin Wang, Director, Research, American Society of Travel Agents Join this insightful session to learn more about what’s really on consumers’ minds. At what point and why do consumers choose to use a travel agent? Equally importantly, why do consumers not use an agent? The panel will also discuss millennials and whether travel consultants should simply give up on that generation, and much more. This invaluable session will contain exclusive insights and discussion surrounding ASTA’s largest consumer research study to date, reaching over 14,000 U.S. households. You’ll take away information that will help reshape business strategies, validate decision making processes and refine areas of focus in your day-to-day operations, regardless of whether you focus on corporate or leisure travel and whether you run a mega or independent agency.

ASTA Global 2016 • Reno Tahoe

Tuesday, September 27 Responsible Travel Management and Duty of Care – What are My Responsibilities When it Comes to Safety and Security? Location: Naples 2

Speakers: Tom Cates, EVP, Strategic Business Development, Balboa Travel Karen Christensen, Deputy Assistant Secretary of State, Overseas Citizens Services Bob Ford, Regional VP, Retail Sales West, Travel Guard Jacques Thibault, President & CEO, MagnaTech, Inc. Peter Lobasso, General Counsel, American Society of Travel Agents Robert Riesmeyer, President, Travel Benefits By Design Beyond agent research, destination expertise, supplier agreements and relationships, responsible travel management for both leisure and corporate agents includes the notion of duty of care in terms of health, safety and security. Whether a simple travel delay, lost luggage, a medical emergency overseas or the more serious, but perhaps less frequent terror incident, natural disaster, or viral outbreak, traveler well-being and duty of care is of utmost importance to the traveler and the traveler’s family as well as the corporation sponsoring the travel. You will come away with a better sense of duty versus obligation and be ahead of the game when it comes to responsible travel management.

The Good, The Bad and The Ugly of Social Media: An Essential Element of the Travel Agency Landscape Location: Naples 3

Speakers: Julia Coney, Editor, All About the Pretty Blog Sonjia Mackey, President & Owner, Bucket List Beasts Melissa da Silva, President, USA Contiki Vacations Sandy Schadler, VP, Marketing, Travelink /American Express Claire Soares, Founder, Up in the Air Life, Inc. Sheena Young, Strategic Special Project Manager, Valerie Wilson Travel Don’t underestimate the value of social media in the travel agency landscape. While over 80% of ASTA members have a social media presence, less than 20% saw it as essential in an ASTA survey. Learn how to make it an essential tool for use to not only expand and communicate with your customer base, but to take a logical approach to special interest or niche markets whether through Facebook, Pinterest, Twitter, Instagram, WhatsApp, LinkedIn, Snapchat or all of the above and more!

ASTA Global 2016 • Reno Tahoe

Tuesday, September 27 4:00pm- 5:00pm

Educational Sessions - Block B Alternate Forms of Payment Panel Location: Tuscany 12

Moderator: Wendy Ward - VP, Marketing & Communications UATP Panelists: Miles Baum - Head of Travel, Enterprise Solutions & PayPal Peter Ehmke - Director/Partner, Edgar, Dunn & Company Gus Perez - Vice President of Global Commerce, Planet Payment Solutions Rachel Morowitz – Manager of Product Development, UATP Accepting payments in the airline industry is not one size fits all. Credit and debit cards currently reign as the online payment of choice in most places, but this trend is quickly changing. In fact, in 2015, AFPs overtook credit cards with 51% of global eCommerce volume. And by 2017, alternative payments will account for 59% of all transaction methods. In this session we will take a look at why AFPs are so important for the travel industry and why OTAs and travel agencies should be embracing this payment game changer. Sponsored by:

Department of Labor (DOL) Overtime and Independent Contractor Proposals Location: Tuscany 5

Speakers: Wendy Goodenow, President & Owner, HNL Travel Associates Roger Hale, President & CEO, ADTRAV Travel Management Peter Lobasso, General Counsel, American Society of Travel Agents Eben Peck, SVP, Government and Industry Affairs, American Society of Travel Agents On May 18, 2016 DOL announced the final rule that more than doubles the salary level under which all workers are eligible for time-and-a-half overtime pay. ASTA’s General Counsel, Peter Lobasso explains how to protect your agency from lawsuits, increased labor costs and other disruptions.

Sharpen Your Marketing and Sales Skills with the Industry’s Best Location: Tuscany 6

Speakers: Jeff Lanzarotta, Director, Global Leisure & Luxury Sales, Starwood Hotels & Resorts Worldwide, Inc. Ron Fenska, VP, Sales, Fathom Terrie Hansen, SVP, Marketing, Virtuoso Scott Koepf, SVP, Sales, Avoya Travel Toni Lanotte-Day, MCC, President / Travel Consultant, Toni Tours, Inc. In today’s world, marketing must happen before the sale can be made. What are today’s best practices in marketing and sales? How do the two relate? How do marketing and sales differ in the corporate agency world from the leisure agency world? Hear from a panel of top marketing experts and sales agents - both corporate and leisure - who will discuss the best practices that led to their success and how you too can incorporate those practices, sharpen your skills and grow your own skillset and success.

ASTA Global 2016 • Reno Tahoe

Tuesday, September 27 Travel Distribution 2020: Movers, Shakers and Upstarts Location: Tuscany 11

Speakers: Gianni Cataldo, VP Product and General Manager, Americas Datalex Stephane Durand, Chief Commercial Officer, Amadeus North America, Inc. David Friderici, VP & Head Product Mgmt and Strategy, Airline Travel Services, IBS Software Services Henry Harteveldt, Founder, Atmosphere Research Group Gary Tofano, Director of Account Management, Travelport Addressing and predicting the future of agency distribution systems and technology – Will travel agencies and their internal technologies as well as others adapt, evolve and enter the distribution technology space?

Private Receptions 5:00pm - 6:15pm Ensemble Location: Lakeview Penthouse Suite (Open to Ensemble Members Only)

Gather with your Ensemble peers for a private cocktail reception before you attend ASTA’s Advocacy Dinner or enjoy the Reno nightlife. We look forward to seeing you there! Please RSVP to Brian Chapin at bchapin@ensembletravel.com. 5:00pm - 6:15pm Signature Travel Network Location: White Orchid (Open to Signature Travel Network Members Only)

Mingle with your Signature peers for a private cocktail reception before you attend ASTA’s Advocacy Dinner or enjoy the Reno nightlife. We look forward to seeing you there! Questions: contact Stephanie Coxen at Stephanie@signaturetravelnetwork.com. 5:00pm - 6:15pm Virtuoso Location: Valleyview Penthouse Suite (Open to Virtuoso Members Only)

Please join us for a Virtuoso hosted reception before you attend ASTA’s Advocacy Dinner or enjoy the Reno nightlight. We look forward to seeing you there! Questions? Please contact Connie Zunigha at czunigha@virtuoso.com.

ASTA Global 2016 • Reno Tahoe

Tuesday, September 27 7:00pm- 10:30pm

ASTA Advocacy Dinner Location: Nevada Art Museum (Ticketed/Invited Attendees Only)

Transportation to the dinner will begin at 6:45pm and run continually until 7:30pm. Please meet at the doors to Tuscany Gardens and Lymbery for your transfer. ASTA’s annual Advocacy Dinner celebrates the Society’s influence in shaping public policy affecting the retail travel business. It is a chance for ASTA to spotlight its members’ role in the legislative process and for attendees to socialize and network with like-minded travel professionals. This year’s dinner will be emceed by Dave Hilfman, Senior Vice President of Worldwide Sales at United Airlines. ASTA is pleased Dave has agreed to host this singular event in 2016 and looks forward to an engaging and entertaining evening given Dave’s renowned wit and celebrity. Featuring the presentation of the following awards: Consortia Partner of the Year Supplier Member of the Year Chapter Advocacy Award Barbara O’Hara Advocacy Awards and the Inaugural Paul M. Ruden Industry Ambassador Award for Exemplary Support for the Industry. Sponsored by:

Nevada Art Museum Reno Tahoe

ASTA Advocacy Dinner

The Gala Event of the Travel Industry 22

ASTA Global 2016 • Reno Tahoe

Wednesday, September 28 8:00am– 3:00pm

Conference Registration Desk Open Location: Tuscany Ballroom Foyer

8:30am- 9:30am

ASTA New Stars Program Meeting Location: Naples 5 (Program Participants Only)

Educational Sessions - Block C Leading a Team to Greatness - How You Can Up Your Game Location: Naples 1

Speaker: Stuart Cohen, Chief Motivation Officer, StuartLloydCohen.com Are you ready to - or already - leading your organization, but not feeling completely comfortable with your ability to contribute fully to ensure your agency’s success? Stuart Cohen, an expert in developing great leaders and entrepreneurs, will focus on the variety of topics essential to good leadership and management in our travel agency environment ranging from organizational culture, effective communications, coaching, conflict resolution, creativity and innovation, employee wellness, meeting management, group dynamics and problem solving, to people development, skill development, training, goal setting, team building and more.

Combatting Fraud: The Credit Card Evolution Location: Naples 2

Speakers: Brian Chapin, CTC, CTIE, Senior Director, Air & Travel Solutions, Ensemble Travel Group Peter Ehmke, Director/Partner Edgar, Dunn & Company Craig Miller, Director of Revenue Accounting, United Airlines Sandra Soellner, General Manager, Signature Division, Sabre Travel Network Jennifer Watkins, Director, Credit Card Services & Fraud Prevention, ARC “Charge Backs”, EMV Technology, Virtual-Cards and more… A panel of experts tackle the tough issues surrounding not just the fast pace of change on the credit card front, but on mitigating fraud whether you’re an agent, a supplier or a consumer. What does the immediate future hold in terms of managing risk and what can we expect further out? Education Sessions - Block C continues on page 24

ASTA Global 2016 • Reno Tahoe

Wednesday, September 28 Are Baby Boomers the Untapped Opportunity? Location: Naples 7

Speakers: Staci Blunt, CTC, Owner & Travel Consultant, Vacation Visions Paula Christy, VP, Distribution Channel Management, Hilton Worldwide Scott Clifton, Director, Market Sales, Celebrity Cruises Patty David, Senior Research Advisor, Lead for Integrated Communication and Marketing AARP Richard Earls, Publisher, Travel Research Online Toni Lanotte-Day, MCC, President/Travel Consultant, Toni Tours, Inc. Narciso Moreno, Senior Sales Manager, Puerto Rico Tourism Company Baby boomers are retiring at a rate of 10,000 per day in the U.S. (in 1946, 3.4 million babies were born in the U.S., sparking the baby boom). ASTA provides great research data we’ll share with you to provide insight into traveler demographics to couple with insights from experts that will tell you not only who to target for what type of travel, but how to market and attract those travelers. 9:45am- 11:15am

Trade Show with Coffee Break and Prize Drawings Location: Tuscany A-D

10:45am- 11:30am

Press Conference

See page 31 for a list of the great prizes given out this year. Make sure to have your Passport completed and dropped off at the Sabre Booth before the end of the trade show.

Location: Naples 1 (Prior Approval Required for Attendance)

Speakers: The Honorable Najib Balala, Cabinet Secretary for Tourism, Kenya Tourism Ministry Roger E. Block, CTC, President, Travel Leaders Network, Chairman of the Board, ASTA Karen L. Christensen, Deputy Assistant Secretary of State for Overseas Citizen Services, U.S. State Department Jeff Katz, Managing Partner, KA Holdings Zane Kerby, President & CEO, American Society Travel Agents 11:30am- 1:15pm

ASTA Premium Member Meeting with Lunch Location: Naples 7 (Premium Members Only)

Speakers: Jeff Katz, Managing Partner, KA Holdings Zane Kerby, President & CEO, American Society of Travel Agents Founding Chairman and CEO of Orbitz, Jeff Katz gives his insight and perspective on the future of travel technology and distribution. Change is inevitable. How are you going to prepare your business? Jeff and the Boston Consulting Group (BCG) have formed a company called Dihedral, LLC with investments from American Airlines, United Airlines, Hilton Worldwide, Hyatt Hotels, Intercontinental Hotel Group, Marriott International and BCG. Dihedral’s objective is to create the industry’s first ever “experience management platform,” a new architecture for the travel industry based on open systems concepts. A core element of the initial platform launch will be something called GXR - Global Experience Record.

ASTA Global 2016 • Reno Tahoe

Wednesday, September 28 Jeff will describe Dihedral, the GXR and discuss the timing - why now? Learn what is different about this effort vs. others to date and the timing associated with their launch. Just who will benefit? How will they benefit? How will Dihedral work for the agency channel, TMCs, consumers, developers, and other stakeholders in the industry? And what about data security and privacy? Might there even be a “creepiness” factor to consider? All this and more on the future of travel technology and distribution. Sponsored by: 11:30am - 1:00pm

Lunch & Learns Discover the All New Club Med Location: Tuscany 11

Speaker: Jim Killen, Director of Sales Eastern Regionals U.S., Club Med Learn how Club Med is investing in our premium all-inclusive vacation experience. With over 65 all-inclusive resorts worldwide, there’s a resort for everyone! Plus our partnership with Cirque du Soleil, virtual reality resort tours, and new resorts coming soon! • A new adult-exclusive Zen Oasis at Club Med Punta Cana • NEW Family buildings at Club Med Cancun Yucatan, with 2 bedroom accommodations, designed with families in mind! • Club Med CREACTIVE by Cirque du Soleil, an interactive circus experience for kids & kids at heart • 22 All-Inclusive ski resorts located throughout the world! • Two people will win FREE STAYS: One FREE 7-night stay at one of our resorts in Florida, Mexico or the Caribbean One FREE 4-night stay at one of our resorts in Florida, Mexico or the Caribbean

Israel Ministry of Tourism Location: Tuscany 6

Speaker: Chad Martin, Director of Northeast Region, Israel Ministry of Tourism Come join us and learn about our beautiful destination, Israel - a country rich in history, culture and traditions. When it comes to traveling in Israel, the possibilities are endless. From Roman ruins to boutique wineries, from luxury seaside cruises to sunrise hikes, the country is full of delightful options for every traveler.

Kenya - The Wild Jewel of Africa Location: Tuscany 12

Join tour operators from the ASTA Kenya Chapter and officials from the Kenya Tourism Board to learn all about the beautiful, unique and commissionable opportunities in Kenya. Bring your business card for a chance to win a free registration to ASTA Destination Expo 2017 in Nairobi Kenya!

Lunch & Learns continues on page 26

ASTA Global 2016 • Reno Tahoe

Wednesday, September 28 Hilton – What Every Agent Needs To Know About Hilton Brands and Travel Counselor Benefits When Booking Location: Tuscany 5

Speakers: Karen Beason Wayman, Regional Manager - North America US Merchandising Inc., Hilton Field Sales Team Jody Mattice, Director Global Travel Industry Relations, Hilton Worldwide Please join Hilton for an engaging informational session on the newest happenings across Hilton’s 13 brands. A brief overview of each brand will be provided along with details on the newest brands of Hilton Worldwide, including Tru by Hilton which will become Hilton’s largest brand in the portfolio and fill the void of the midscale category in the US and Canada. Advancements in technology will be covered highlighting the fact that Hilton provides its HHonors members with digital benefits such as digital check-in, choose your room, the ability to use a mobile device as a key and much more. In addition, the lunch and learn session will highlight Hilton’s support of ASTA members and the benefits as well as resources that are available to travel counselors. Learn more about how Hilton provides travelers with benefits when they book through you and how you can WOW your customer with the added value. Also, don’t miss out on how you can receive discounted rates for personal stays when staying at Hilton properties around the world. All attendees who participate in the lunch and learn session will receive HHonors Gold Status. Plus, 5 attendees will receive 50,000 HHonors points which can be used for at least one free night at any property around the globe.

1:15pm- 2:15pm

Educational Session - Block D Puerto Rico Travel Tips that Your Clients will Thank You For! Location: Naples 4

Speakers: Yolanda Figueroa, West Coast & Midwest Regions, Puerto Rico Tourism Company Narciso Moreno, Senior Sales Manager, Puerto Rico Tourism Company If you want to know What’s Happening in the “#1 Island in the Caribbean” (Business Insider Magazine) with over 1,065 activities, join us to get an insider’s view and tips for all kinds of clients. Puerto Rico offers you and your clients more activities than any other Caribbean island! Learn more travel tips and join the Puerto Rico Travel Expert program to increase your revenue with our CASH Rewards incentive program.

ASTA Global 2016 • Reno Tahoe

Wednesday, September 28 TSA PreCheck: Vision for the Future Location: Naples 3

Speaker: Jerry Koehler, Division Director, Marketing and Branding, TSA Eligible, low-risk travelers today can enjoy expedited security screening at many airports across the United States. Plus there’s no need to remove your shoes, your laptop or liquids from your carryon bag, take off your belt or light jacket. Save time and enjoy a better travel experience as a trusted traveler. In this workshop, you’ll not only learn about the current state of the program and the sign-up process, and how it works, but equally importantly, what the future of TSA PreCheck has planned and in store for travelers in the program.

Agency Implications from the Short-Term Rental and the Peer-to-Peer Markets Location: Naples 1

Speakers: Christopher Dane, CTIE, President, Hickory Global Partners Walter Gonzales, Government Affairs Manager, HomeAway Gary Kessler, President & CEO, Carey International, Inc. Jeff Lanzarotta, Director, Global Leisure & Luxury Sales, Starwood Hotels & Resorts Worldwide Paul Ruden, Consultant Steve Shur, President, Travel Tech Howard Tanenbaum, VP Group & Retail Sales, Playa Management USA Join an informal discussion between hotel and lodging representatives, as well as peerto-peer industry upstarts on the periphery of the travel space—whether new upstarts on the peripheny of the travel space or long standing indusry players—as we look at disruptive factors, impacts to the agency environment and what the future has in store for agents in this evolving space.

Stellar Customer Service in Today’s Market Location: Naples 2

Speaker: Dr. John Fleming, Ph.D, Chief Scientist, Gallup Join John H. Fleming Ph.D., Gallup’s Chief Scientist, Marketplace Practice and Human Sigma Consulting, who will walk you through the history of renowned customer service experiences focusing on techniques used today to ensure customer loyalty remains at the forefront of organizational success. Learn how you can apply top hiring, decision making and proactive customer service techniques enabling your agency organization to stand out from the crowd when it comes to customer service, vital in today’s competitive marketplace.

ASTA Global 2016 • Reno Tahoe

Wednesday, September 28 2:30pm- 4:30pm

General Session Location: Tuscany E/F

Wednesday’s General Session Sponsored by: S E S S I O N

A G E N D A

Emceed by: Samantha Brown, Travel Expert & Television Host ASTA Recap and Building a New Tomorrow Zane Kerby, President & CEO, American Society of Travel Agents Roger E. Block, CTC, Chairman of the Board, American Society of Travel Agents Jay Ellenby, President & CEO, Safe Harbors Travel Group Guest Speaker Clark Reber, Director Independent Travel Professionals, Norwegian Cruise Line ASTA Industry Awards Presentation, presented by Samantha Brown Robert Duglin, VP Industry Relations, American Society of Travel Agents Jeff Coggin, Assistant VP Travel Agency Sales, Enterprise Holdings

Extra Mile Award - Sponsored by: Allied Representative of the Year Award River Cruise Line of the Year Award

The Extra Mile Award is given to a travel agent who has gone the extra mile in the last 12 months to provide exceptional service.

Tour Operator of the Year Award International Airline of the Year Award Hotel of the Year Award Ocean Cruise Line of the Year Award Car Rental Company of the Year Award GDS of the Year Award Travel Insurance Company of the Year Award Wholesaler of the Year Award

KEYNOTE: The Hero in All of Us - Sponsored by: Laurie K. Bohn, Director, Trade Sales & National Training, Royal Caribbean International KEYNOTE SPEAKER: Sully Sullenberger, CBS News Aviation & Safety Expert and CEO of Safety Reliability Methods

ASTA Global 2016 • Reno Tahoe

Wednesday, September 28 6:30pm- 8:30pm

Farewell Dinner Location: Capri Ballroom

Speakers: The Honorable Najib Balala, Cabinet Secretary for Tourism, Kenya Tourism Ministry Simon Shelley, Head, Industry News ITN Productions Bruce Meier, Senior Producer, ITN Productions Join Kenya to hear about the exciting education, sightseeing and excursions in store for ASTA Destination Expo 2017! Plus...ITN Productions unveil “Travel Agents Taking Off”. Sponsored by ASTA Kenya Chapter

Experience the Wild

Jewel of Africa

Nairobi, Kenya 2017 ASTA DESTINATION EXPO Feb 24-26, 2017

ASTA Destination

EXPO

NAIROBI, KENYA Feb 24–26, 2017

Optional Post Masai Mara Safari 26-28

ASTA Global 2016 • Reno Tahoe

UNLOCK NEW OPPORTUNITIES

WITH SABRE AT THE 2016 ASTA GLOBAL CONVENTION. As a proud Platinum sponsor of ASTA Global Convention, we invite you to join Sabre® as we dive into the new Sabre Red Workspace. Be sure to attend our workshop on Tuesday, September 27 at 2:30pm and discover how you can transform transactions into experiences for your customers. One lucky participant will win a special prize! Also, stop by booth #106 in the tradeshow for exclusive demonstrations and answers to your questions. Here’s what the new Sabre Red Workspace can do for you:

Delivers insight for booking confidence with data-driven trend information, comparison shopping and price transparency. Offers you personalized options based on travelers’ past choices and preferences.

Simplifies travel consulting by reducing complexity and minimizing the daily activities that don’t add value. Speeds up onboarding for new hires, delivering revenue more quickly.

Don’t miss out! Come see us and learn how we are empowering travel consultants to deliver 30 ASTA Globalunmatched 2016 • Renotravel Tahoeexperiences. See you in Reno Tahoe!

Prizes Prizes will be given out at the end of the trade show on Wednesday. To enter into the trade show drawings you must drop your completed AGC Passport off at the Sabre Booth #106 before the end of the trade show on Wednesday. Emerald Waterways �� An “A cabin” category for two on Emerald’s 8-day “Beauty of the Netherland & Belgium” river cruise. For departure either April 20th or 27th. A $7,500 value! Katarina Line - 2 Person �� 7 day deluxe cruise in Croatia for the 2017 season Hickory Global Partners �� 2 - Domestic airline tickets and a hotel stay Travel Planners International �� 2 - Roundtrip Delta Airline tickets for USA 48/Canada & Luggage C&H International �� 2 Roundtrip, Space Available Coach Class tickets from USA to any destination on Delta Airlines Mark Travel �� 2 - Roundtrip Air Tickets NH Hotels �� 4 night stay, BB Basis at any NH Hotels brands property in Europe or Americas Swissotel Tallinn Estonia �� 3 night stay for 2 people in a Swiss Advantage double room at Swissotel Tallinn, Includes breakfast, access to Pürovel Spa & Sport and Wi-Fi Hotel Telegraaf Tallinn Estonia �� 3 night stay for 2 people in a Executive double room at Hotel Telegraaf. Includes breakfast, access to Elemis Spa & and Wi-Fi Hilton �� 2 - One night stay vouchers for any brand/property around the globe Starwood �� 2 night complimentary stay in a suite including breakfast at The St. Regis Bahia Beach Resort in Puerto Rico CTS Systems �� Apple iWatch Roam Right �� Fitbit Flex wireless wristband National Transaction Corporation �� RCA Maven 2-in-1 Tablet Travel Guard �� JBL Charge Portable Bluetooth Speaker Paul Gauguin Cruises �� $200 AMEX Gift Cards Starwood �� $100 Gift Card Special Needs Group �� $100 Gift Card

ASTA Global 2016 • Reno Tahoe

ASTA Premium Members A & I Travel Service, Inc. AAA Allied Group, Inc. AAA East Central AAA Mid Atlantic AAA Minneapolis ABC Global Services Acendas ADA Travel Adelman Travel Group ADTRAV Travel Management Aladdin Travel All Travel Altour American Express Travel & Lifestyle Services Andrew Harper Anthony Travel, Inc. Avoya Travel Balboa Travel, Inc. BCD Travel Bestjet Travel Blue Ribbon Business Travel International Branson Tourism Center Brentwood Travel Breton Village Travel Services, Inc. Brownell Travel, Inc. Bursch Travel Agency, Inc. Cadence Caravan Tours, Inc. Carlson Wagonlit Travel Carol’s Travel Service & Cruise Center Carrousel Travel American Express Casto Christopherson Business Travel CI Azumano Travel Service Colpitts World Travel Colwick Travel Corporation Conlin Travel, Inc. Connoisseur Travel Ltd. Costamar Travel Cruise & Tours, Inc Covington Travel Crucon Cruise Outlet Plus, Inc. Cruise Planners - American Express Travel CruiseOne/Cruises Inc CTA Travel

Direct Travel, Inc. Ensemble Travel Group Executive Travel Associates/HRG Expedia CruiseShipCenters Express Travel Fareportal/Travelong Flathead Travel Service, Inc. Forest Lake Travel Fox World Travel, Inc. Friendly Travel Inc. Frosch International Travel Gant Travel Management Gateway Travel Service Geraci Travel Global Travel Hess Corporate Travel Hickory Global Partners, LLC ITL World KHM Travel Group LBF Travel, Inc. Legacy Travel, Inc. Leisure Travel Alliance, Inc. Luxe Travel Management/TSI MacNair Travel Management/ American Express Mansour Travel Company MAST Travel Network Maupin Travel Management LLC McCabe World Travel, Inc. Menno Travel/American Express Merit Travel Group, Inc. Montrose Travel MWR Travel National Travel Service New Act Travel Odysseys Unlimited Inc. Omega World Travel Palm Coast Travel Plaza Travel Rovia, LLC Safe Harbors Business Travel Group Signature Travel Network STA Travel Strong Travel Services, Inc. Tangerine Travel LTD Texas Cowboy Travel, Inc. The Auto Club Group The Travel Society, LLC

ASTA Global 2016 • Reno Tahoe

The Travel Team, Inc/American Express Ticketland LLC Tower Travel Management Travel and Transport, Inc. Travel Experts Inc. Travel Leaders - Maple Grove Travel Leaders - Fort Wayne Travel Leaders - Houston Travel Leaders /LMR, Inc. Travel Leaders Franchise Group Travel Leaders/ Goli’s Avenues of Travel Travel Leaders/Travel Plus Travel Management Partners, Inc. Travel One Travel Planners International, Inc. Travel Time Travel Agency, Inc. Travelink/American Express Travel-On, Ltd. TravelQuest TRAVELSAVERS TravelStore Travizon, Inc. UNIGLOBE Travel Center Uniglobe Travel Partners Unique Travel of Palm Beach, Inc. Universal/Accent Travel - American Express Vacation Superstore Network Inc D/b/a Best Price Cruises & Tours Valerie Wilson Travel, Inc. Viking Travel Co. Virtuoso Vision Travel Solutions Wayland Travel, Inc. Western Association of Travel Agencies Williamsburg Travel Management WingGate Travel, Inc. Wings Travel Group WMPH Vacations World Travel Bureau, Inc. World Travel Service, LLC World Travel, Inc. WorldTravelService Your Travel Center, Inc.

Consortium Partners We appreciate the support of our consortia, coop and franchise partners. ABC Global Services American Express Travel & Lifestyle Services Ensemble Travel Group

Hickory Global Partners Leisure Travel Alliance* MAST Travel Network* Signature Travel Network*

Travel Leaders Network* TRAVELSAVERS & NEST* Virtuoso* WESTA*

*These consortia support and endorse ASTA membership with special membership pricing and subsidy programs.

Corporate Advisory Council Members Travel Agency & Consortia Members ABC Global Services ADTRAV Travel Management Altour American Express Travel & Lifestyle Services Balboa Travel, Inc. BCD Travel Brownell Travel, Inc. Carlson Wagonlit Travel Casto Christopherson Business Travel Direct Travel, Inc. Ensemble Travel Fox World Travel, Inc. Frosch Hess Corporate Travel

Hickory Global Partners, LLC Luxe Travel Management/TSI Merit Travel Group, Inc. Omega World Travel Ovation Travel Group, Inc. Plaza Travel Signature Travel Network The Travel Team, Inc./American Express Travel & Transport, Inc. Travel Leaders Network Travel Management Partners, Inc. Travelink/American Express TravelStore Valerie Wilson Travel, Inc. Virtuoso World Travel, Inc.

Allied Members Allianz Global Assistance Amadeus North America, Inc CTS Systems Enterprise Holdings Marriott International Sabre Travel Network Starwood Hotels & Resorts Worldwide Travelport UATP

Join ASTA & NACTA at these upcoming events NACTA Annual Conference

Greater Fort Lauderdale/Bahamas Cruise Nov 3 â&#x20AC;&#x201C; 9, 2016

ASTA Destination Expo*

Nairobi, Kenya

Feb 24-26, 2017

(*with optional Masai Mara Safari - Feb 26-28)

ASTA Premium Business Summit

Washington, D.C.

June 5-6, 2017

ASTA Corporate Advisory Meeting

Washington, D.C.

June 6, 2017

ASTA Legislative Day

Washington, D.C.

June 7, 2017

ASTA/NACTA Bahamas Showcase

Nassau, Bahamas

June 21-24, 2017

ASTA Global Convention

San Diego, CA

Aug 26-29, 2017

NACTA Annual Conference*

Anchorage, AK

Sept 13-16, 2017

(*with pre and post Alaska Cruise options)

ASTA International Summit

Nov 2017

ASTA Global 2016 â&#x20AC;˘ Reno Tahoe

ASTAPAC Salutes 2016 Donors The American Society of Travel Agents Political Action Committee (ASTAPAC) is a special fund established under the federal election laws to allow ASTA to collect voluntary contributions from our members for the purpose of supporting political candidates and parties. Since 1979, ASTAPAC has strengthened the collective voice of the Society’s membership before the United States Congress and the White House.

PUT SIMPLY, our advocacy successes would not be possible without the support of the industry leaders who have contributed to the PAC program.

ASTA Global 2016 • Reno Tahoe

SUPERNOVA $5,000

GOVERNOR’S CLUB $500 TO $999

ASTA Pacific Northwest Chapter BCD Travel Commonwealth Business Travel Group Enterprise Holdings PAC Jackie Friedman John Haskins John Lewis PATA Midwest Chapter Sabre PAC Signature Travel Network Virtuoso

ASTA Long Island Chapter ASTA Upper Midwest Chapter ASTA Southeast Chapter Patricia Buckholt Lisa Buckner Ann Chamberlin Brian Chapin Christopherson Business Travel Michael Dixon Jay Ellenby Bill Haire Ernest Held Dave Hershberger Hess Travel Pam Irwin Geoffrey Landis Ted Lawson Dan Lekki Deb Mangas Mark Meader Merit Travel Group, Inc. Luxe Travel Management/ TSI Eben Peck Mary Peters Connie Reudinger Libbie Rice Jorge Sanchez Ryan Scheidler Chris Seddelmeyer Gloria Stock-Mickelson Uniglobe Travel Partners Ralph Vasami Hope Wallace Mike Weingart

NOVA $1,000 TO $4,999 ASTA Mid America Chapter ASTA Midwest Chapter Eric Altschul/ABC Global Services Van Anderson Roger Block Gloria Bohan Linda Bourgeois Brownell Travel Marc Casto CTS Systems Robert Duglin Fox World Travel Rose Hache Roger Hale Margaret Haskins Denise Jackson Zane Kerby Dennis Lewis Eric Maryanov Lauren Matthews Special Needs Group Steve Orens/Plaza Travel Vicki Powell Lee Thomas TravelStore, Inc. Travel & Transport, Inc. Ovation Travel Group, Inc. Jennifer Wilson-Buttigieg Marilyn Zelaya

PRESIDENT’S CLUB $250 TO $500 Craig Baldridge Chris Dane Nora Faifer Betsy Geiser Wendy Goodenow Michael Grueninger Richard Haymaker Robbi Hamida

Cheryl Hudak Mary Krueger Robert MacDonald Vicky Mary Nancy Merrill Michael Premo Olga Ramudo Patrick Reynolds Robert Reynolds Doug Risser John Smith Charles Sturm Stephen Thomas-Schulere Jennifer Walker Duane Wallace Ann Waters Gerry Mack

TEAM 100 $100 TO $249 Susan Aft Raju Ahmed Marilyn Allegra Mary Allen Agbayani Brinda Amin Angel Anger Mary Ann Schneider Rick Ardis Shaun Balani Ruth Banas Amy Barnhill Kandra Berke Thornton Mary Beth Walsh Susan Biver Staci Blunt Gloria Bochenski Pam Bonin Lucy Borkowski John Brawley Colleen Brechon Ruth Bridges Cindy Brown Les Burger James Buschbach Donald Buynack Jennifer Camel Donna Campbell Peter Carideo Juan Carrillo Rebecca Carter Anthony Cimino

Barbara Colombo Donna Cooper Anthony Cosenza Joann Costagliola Mario Costantini Cindy Cunningham Gavin Da Rosa Csilla Dali Patti Daniels Laura Davis Rennud Durban Cindy Erickson Mike Ertmer Lynn Farrell Pamela Faust Sandi Ferreira Dick Fislan Mary Flannigan Carole Formento Sharon Fritz Patricia Fulton Linda Furlan Jo-Marie Gagala Joanne Gardner Diane Gelaude Joanne Giampa Judy Gibbs Betty Given Rajib Goyal Vickie Greenlee Donna Greenwald Jesse Guerra Avril Guinn Marie Hager Judy Hall Darrellynn Hanes Gail Hannon Ardeen Harris Amy Hartline Nita Hass Gwyn Hay Miriam Hernandez Richard Herrington Angie Hill Walter Hirleman Lisa Hoppe William Huffman Marion Huiberts Lisa Husse Barbara Jathas Carol Kalisz

Joan Kay Grossman Kim Kelly Lindsey Kent Judy Keslik Ken Kimi Ilene Koenig Deb Kolnick Deb Kopeshke Edward Kopeshke Colleen Kosiek Nancy Kozlowski Linda Kozon Neal Kraemer Cornelia Kruse Kimberly Launer Wayne Lee Carol Lekki Aggie Lewis Marilyn Lindberg Kent Lindsey Rosaria Longobardi Judy Louis Cynthia Lucking Andrew Lukasik Laura Lukasik Gerald Mack Jesse Mackey Mary Margaret Reuther Karen Marie Adamitis Judy Marshman Debra Masters Lynda Maxwell Becky McKay Maria Merlos Del Carmer Jennifer Michels Ray Miyashiro Anatalia Montano Kate Murphy Eugene Nicewonger Jane Norman Tammi Oliver-Vaught Barbara Pokornowski James Pope James Posell Steve Powers Ingrid Price Jeanette Quetel Debra Quinn Wanda Radetti Laura Rago Tresa Reed

Mary Respoto Ike Reynolds Kathleen Richards Sheri Richer Henry Ristic Diana Ritter Sandy Robinson Michelle Rooker Robin Sanchez Steven Sanchez Giselle Sanchez Marge Santo Monique Sattler Howard Scharf Kimberly Schneider Linda Schreiber Richard Schwartz Kathleen Seiwert Janet Seno Susan Shimkus Postak Shrestha Krystina Slotwinski Gretchen Stalb Debra Sternberg Christine Strauss Mary Sturm Kathryn Sudeikis Judy Sumka Mike Sutko Paul Taylor Robert Thompson Rita Tosto Stephanie Turner Ines Turos Renaud Urban Nancy Van Allen Sharon Viotto James Ward Daniel Webster Phara Webster Shirley Webster Donna Welke Linda Wendler John Werner Maureen Wilkinson Elizabeth Wolak Michael Wolinski Norma Zarate Caryn Zavislak Richard Zimmerman Lorrie Zinda

ASTA Global 2016 â&#x20AC;˘ Reno Tahoe

PATRIOT $1 TO $99 Randi Anderson Laura Baker Rossann Baker-Priestly Peggy Barnard Craig Beal Sheila Bear Jenee Bearden Terri Berger-Davis Cindy Berre Fred Blumenfeld Eric Bowden Ron Brncic DeJesus Bruilda Tina Brunck Dedra Cagle Sandra Callahan Ellie Carolus Charmaine Chan Connie Corbett Patricia Cox Courtenay Crockett Leila Dada Judith Dambach Claudia Darling Richard Darling Loretta Day Donna Delpier Paul Demers Teresa Di Nardo Robert Diaz Brenda Dodd Linda Edey Wendy Elery Jane Essenburg Ania Falbo Dawn Farrell Marilyn Fredericks

Thomas Gementigis Kathy Gerhardt McCarthy Marty Gibson Brandi Van Gilder Rosa Goeller Kurt Goldschmidt Sonja Goldschmidt Alan Goodwin Adrienne Greben Nathan Griffiths Crystal Groome Lynn Hakam Julie Harrington Henry Hastava Mario Herrera Dr. Sam Hilt Carole Hoffman Lois Howes Antonio Iafrate Patricia Irvin June Jensen Betty Jo Currie Debra Kalsmith Sternberg Howard Kaplan Charlena Kendrick Regina Kiefer Joan Kingsley Francine Klein Phyllis Kushner Geneva Kutin Alex Kutin Karen Lacy Nita Lambert Lola Lamprecht Jerry Lang Monica Lang Toni Lanotte-Day Rodney Lau

Christine Lee Stewart Lindsay Judith Litner Daniel London Sandra Lovick Barbara Mack Linda Maggert Esther Malana Guillermo Malana Candace Mancuso Wendy Marchant Fran & Gary Matthews Joseph Mazzola Barbara Mazzola Carol McConnell Linda McMullen Doug McMullen Melisa Meyer Geoffrey Milestone Christopher Minoletti Deirdre Morgan Linda Nemerson Tim Nimtz Jane Norman Mary Jane Northrup Bea Nyilas Kim Ocheltree Cindy Para Ann Patricia Hollywood Virginia Peterson April Piazza Nilda Pinales Heather Popovec Richard Post Sharon Powers Paula Quon Lori Raduenz Patricia Renick

Brenda Salvato Ruth Schulien Mary Louise Seifert Donald Shapiro Leslie Shaw Dana Showers Linda Shumofsky Jeannie Sipp Helen Skipper Lynn Slaughter Kendal Sommers Christy Spencer Brooke Stahly Gretchen Stalb Amanda Steele Michele Stockard Andrew Stone Larry Strayer Kathleen Sutter Virginia Swift Elisa Taylor Patricia Tervola Kim Thompson Patty Thorington Melita Thorpe Susan Vandivier Jeannie Ventimiglia Joseph Ventimiglia Sharon Viotto Cynthia Waters Linda Welch Susan Yawn Contributions received through August 19, 2016

MAKE A DIFFERENCE! Contribute to the PAC while in Reno. Stop by ASTA booth C and ADD your name to the list of individuals making success possible.

ASTA Global 2016 â&#x20AC;˘ Reno Tahoe

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ASTA Global 2016 â&#x20AC;˘ Reno Tahoe

Exhibitor Listing as of 8/3/2016 Company.............................................................................Booth # Airport Butler....................................................................................................73 Allianz Global Assistance............................................................................ 40 Amadeus North America, Inc...................................................................... 5 AmaWaterways................................................................................................65 AmazingChina.com..................................................................................... 117 Antigua & Barbuda Tourism Authority NY........................................ 122 Apple Vacations............................................................................................... 13 Aqua - Aston Hospitality.......................................................................... 109 ASTA Kenya Chapter........................................................................................A ASTA Young Professional Society........................................................... T5 ASTA/NACTA.......................................................................................................C Auto Europe LLC.............................................................................................30 Bahamas Tourist Office..................................................................................B Bedsonline.........................................................................................................49 C&H International...........................................................................................18 Carey International, Inc...............................................................................63 Carnival Cruise Line........................................................................................ D Celebrity Cruises.............................................................................................37 Club Med........................................................................................................... 58 Contiki..................................................................................................................68 Croisi Europe America..................................................................................46 Cruise.com Host Agency Division...........................................................47 CruiseOne/Cruises Inc.................................................................................. 51 CSA Travel Protection...................................................................................23 CTS Systems......................................................................................................22 Cuba Tours and Travel..................................................................................75 Cunard Line........................................................................................................ D Custom Travel Network...............................................................................32 Designer Trips Argentina.............................................................................77 Dominican Republic Tourism Board...................................................... 74 Emerald Waterways.......................................................................................59 Enchanting Travels.......................................................................................133 Enterprise Holdings.......................................................................................12 Estonian Tourist Board.............................................................................. 104 Events 365..........................................................................................................79 Experience Cuba Now..................................................................................39 Exploring Vacations.......................................................................................41 Fathom Travel.................................................................................................... D Georgian National Tourism Administration........................................61 Global Rescue LLC..........................................................................................97 Globus Family of Brands..............................................................................87 Gogo LLC..........................................................................................................107 GOGO Worldwide Vacations...................................................................110 Hahn Air..............................................................................................................76 Hawaii Visitors and Convention Bureau.............................................. 90 Hickory Global Partners, LLC.....................................................................33 Hilton....................................................................................................................24 Holland America Line.................................................................................... D Hyatt Zilara and Hyatt Ziva........................................................................... 8 IATAN (International Airlines Travel Agent Network).....................93 ICS 1-800 Book A Limo................................................................................45 IGLTA................................................................................................................... T6 Israel Ministry of Tourism............................................................................89 JAXFAX................................................................................................................ T4 John Hancock Insurance Agency.......................................................... 60

ASTA Global 2016 • Reno Tahoe

Company.............................................................................Booth # Katarina Line incoming Croatia................................................................69 Korea Tourism Organization..................................................................... 88 Las Vegas Convention/Visitors Authority............................................ 17 Liberty Bhutan Tours.....................................................................................25 MagnaTech Travel Management Systems.......................................... 80 Marriott International....................................................................................10 Marysol Travel Cuba........................................................................................ 4 Memorable Costa Rica..................................................................................81 MSC Cruises......................................................................................................55 Nagaland Tourism....................................................................................... 100 National Transaction Corporation..........................................................92 NH Hotel Group..............................................................................................21 Norwegian Cruise Line.................................................................................. 3 NV Division of Tourism..............................................................................118 Omega World Travel......................................................................................48 Paul Gauguin Cruises................................................................................... 44 Port Canaveral..................................................................................................38 Prestige Luxury Rentals................................................................................67 Princess Cruises................................................................................................ D Puerto Rico Tourism Company...................................................................1 Reno Tahoe USA...........................................................................................119 Reykjavik Excursions.................................................................................. 108 RoamRight........................................................................................................... 6 Royal Caribbean International..................................................................36 Sabre.................................................................................................................. 106 Salamander Hotels & Resorts................................................................. 103 Sandals & Beaches Resorts.........................................................................64 Scenic Cruises..................................................................................................62 Sixt rent a car................................................................................................. 120 Sky Bird Travel and Tours Inc....................................................................95 Special Needs Group..................................................................................... 16 Starwood Hotels & Resorts Worldwide.................................................35 State Department of Tourism of Lithuania....................................... 105 Stony Creek Ranch Resort..........................................................................83 taCONNECT......................................................................................................82 The Mark Travel Corporation....................................................................... 2 The Sol Group Corporation - Melia Hotels International.............34 THOR, Inc...........................................................................................................94 Tourism Cares..................................................................................................T7 Tourist Office for Flanders, Belgium.......................................................86 Tramada Systems............................................................................................ 31 Transportation Security Administration (TSA)................................... 11 Travel Agent Magazine................................................................................ T3 Travel Guard..................................................................................................... 20 Travel Leaders Group....................................................................................53 Travel Planners International, Inc............................................................ 19 TravelSafe Insurance, a Division of Chester Perfetto Agency, Inc............. 9 Trisept Solutions..............................................................................................26 Turkish Culture & Tourism Office............................................................54 UATP.....................................................................................................................66 Vacation Express............................................................................................... 7 Virtuoso.............................................................................................................121 Visit Anchorage ..............................................................................................72 World’s Leading Cruise Lines...................................................................... D

Exhibit Floorplan

ASTA Global 2016 â&#x20AC;¢ Reno Tahoe

Travel Agent & M.I.C.E. Data Intelligence & Sales Solutions

ASTA Global 2016 â&#x20AC;˘ Reno Tahoe

Exhibitor Directory Airport Butler ..................................................................... Booth #73 Nick Hawes, Sales Operations Coordinator nhawes@atsstl.com (314) 739-1900 111 Westport Plaza Drive, Ste. 400 St. Louis, MO 63146 Airport Butler is a professional Meet & Greet service. Our concierge’s have direct-to-gate access and will meet clients upon arrival to the airport and are by their side, providing VIP treatment at every point of the airport process.

Allianz Global Assistance.................................Booth # 40 Richard Aquino, Vice President, Sales richard.aquino@allianzassistance.com (888) 403-1825 9950 Mayland Drive Richmond, VA 23233 With over 25 years of experience in the travel insurance and assistance industry, we know how to help people, especially our partners. We make it easy to join our team and easy to work with us. Find out more https://partner.allianztravelinsurance.com/easy/.

Amadeus North America, Inc....................... Booth #5 Carolyn Cauceglia Vice President, Strategic Sales ccauceglia@amadeus.com (305) 499-6601 3470 NW 82nd Ave. Ste. 1000 Miami, FL 33122 Amadeus provides the technology which keeps the travel sector moving. Amadeus connects the global travel industry: travel agencies, corporations, airlines, airports, hotels, railways and more. Our people, our technology and our innovation are dedicated to shape the future of travel.

AmaWaterways.................................................................Booth #65 Columba Calicchio, Business Development Manager columba@amawaterways.com (818) 371-2256 26010 Mureau Road Ste. 200 Calabasas, CA 91302 Founded in 2002, AmaWaterways is the premier line on the legendary rivers in Europe, Southeast Asia and Africa. Renowned for its award-winning fleet, amenities and personal service, AmaWaterways is known to deliver authentic and unforgettable experiences to discerning travelers.

AmazingChina.com..................................................... Booth #11 Robert Zhang, Founder & CEO robert@amazingchina.com +8610-65183758 Rm721, Building 3, Henderson Center Beijing Dongcheng 100005 AmazingChina provides various types of tours suitable for several interests. You can also easily customize a trip to China to meet your preferences.

Antigua & Barbuda Tourism Authority NY.......................................................................Booth #122 Yendie Lynch, Tourism Officer ylynch@abgov.org (646) 215-6027 305 E. 47th Street, Ste. 6-A New York, NY 10017 From its unique pink sands of Barbuda to its golden tapestry woven along Antigua’s coastline; there’s a beach of distinct beauty and absolute tranquility. Not one just for beaches but for adventures, romance and life.

Apple Vacations............................................................... Booth #13 Brad Panik, Assoc. Director, Sales bpanik@applevac.com (610) 359-6765 7 Campus Blvd Newtown Square, PA 19073 Apple Vacations is the nation’s largest provider of exclusive non-stop vacation flights. Apple’s product line includes popular beach resorts in Mexico, the Caribbean, Hawaii, Costa Rica, Panama and Colombia; ski resorts, European tours & river cruises.

Aqua - Aston Hospitality................................Booth #109 Nikki Shanley, Regional Sales Director Nikki.Shanley@aqua-aston.com (808) 265-3241 2155 Kalakaua Avenue, 5th Floor Honolulu, HI 96815 From full-service resorts and stylish hotels to condominium resorts and comfortable budget properties in Hawaii and U.S. mainland, Aqua-Aston Hospitality manages 50 properties across five distinct brands designed to suit any lifestyle, taste or budget.

ASTA Global 2016 • Reno Tahoe

ASTA Kenya Chapter................................................. Booth # A

Bahamas Tourist Office...........................................Booth # B

Caroline Njoroge, Secretary secretary@asta-kenya.org 720293241 PO Box 53364-00200 Nairobi, Kenya 340188 ASTA Kenya Chapter is one of the most active international chapters within ASTA. Stop by their booth and meet with knowledgeable, professional suppliers from Kenya.

Jennifer Gardiner, Area Manager jgardiner@bahamas.com (954) 236-9292 1200 South Pine Island Road, Ste 450 Plantation, FL 33324 Discover our 16 Islands in Shades of Blue. The 16 Islands, 16 Unique Vacation Experiences! We cannot wait to show you how beautiful they are; They are among the most favored destinations for visitors. #itsbetterinthebahamas

ASTA Young Professional Society.... Booth #T5 Chris Minoletti Chris@bayworldtravel.com (703) 739-6887 676 N. Washington Street, Ste. 490 Alexandria, VA 22314 YPS is a place for agents to network, learn, and grow in their careers. YPS is where new young travel professionals gather to learn about the industry and make connections with experienced peers who can act as mentors.

ASTA/NACTA......................................................................... Booth #C Pam Bonin, Director, Membership pbonin@asta.org (800) 275-2782 675 N. Washington Street, Ste. 490 Alexandria, VA 22314 ASTA, the American Society of Travel Agents, is the largest association of travel professionals worldwide. We are the leading advocate for travel agents, the travel industry and the traveling public.

Auto Europe LLC............................................................Booth #30 Nanci Sullivan, Vice President, Marketing nsullivan@autoeurope.com (207) 842-2022 39 Commercial St Portland, ME 04101 With over 60 years of experience in the rental car industry, Auto Europe specializes in helping travelers find the lowest car rental rates in Europe and other popular destinations around the world.

ASTA Global 2016 â&#x20AC;˘ Reno Tahoe

Bedsonline................................................................................. Booth #49 Theresa McLarney, Vice President of Sales, North America tmclarney@bedsonline.com (407) 437-1712 5422 Carrier Drive, Ste. 201 Orlando, FL 32819 Bedsonline is the leading accommodations and destination services supplier, exclusive to travel professionals. Offering one of the largest international portfolios covering more than 180 countries, 4,300 destinations, over 75,000 accommodations, 15,000 transfer options, 7,000 destination services and 500 Car suppliers.

C&H International ........................................................ Booth #18 Jeffrey Gundlach, National Sales Manager jeffrey.gundlach@cnhtravel.com (323) 283-3803 4751 Wilshire Blvd., Ste. 201 Los Angeles, CA 90010 C&H International, one of the oldest/largest International Air Consolidators in the world! Over 230 coach class contracts and over 130 contracts available in premium economy/business and first class. Commission check ranging from $10-$1,200 depending upon availability and special pricing.

Carey International, Inc....................................... Booth #63 Yolanda Carneiro, VP Travel Industry Partnerships & Inside Sales yolanda.carneiro@carey.com (301) 624-5010 4530 Wisconsin Ave NW Washington, DC 20016 With unparalleled attention to detail and exacting precision, Carey delivers distinct Transportation Services designed to meet all of your travel needs.

Carnival Cruise Line..................................................... Booth # D Jerry Estrada, Specialist, Trade Events & Programs JEstrada@carnival.com (305) 599-2600 3655 NW 87th Ave Miami, FL 33178 Carnival is “The World’s Most Popular Cruise Line®”, with 24 ships operating 3 to 18-day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, Europe, New England, Panama Canal, Tahiti and Fiji Islands.

Celebrity Cruises............................................................. Booth #37 Julie Dennis-Litinger, National Account Manager JDennis-Litinger@celebrity.com (305) 539-4387 1050 Caribbean Way, 4th Floor Miami, FL 33132 Celebrity Cruises’ iconic “X” is the mark of modern luxury, with its cool, contemporary design and warm spaces; dining experiences where the design of the venues is as important as the cuisine and the amazing service.

Club Med......................................................................................Booth # 58 James Killen, Sales Director, Eastern Region james.killen@clubmed.com (631) 587-5859 6505 Blue Lagoon Dr Ste 225 Miami, FL 33126 Club Med, an all-inclusive, family-oriented international resort company with over 65 resorts on six continents.

Contiki...............................................................................................Booth # 68 Ashley Woodring, National Sales Director ashley.woodring@contiki.com (714) 935-0808 801 E Katella Ave Anaheim, CA 92805 Contiki is the world’s number one travel company exclusively for 18-35 year olds. We have over 300 itineraries in over 40 countries and offer 8 travel styles from which clients can choose.

Croisi Europe America..........................................Booth #46 Nicola Iannone, Executive Vice President niannone@croisieurope.com (954) 783-4439 400 Royal Palm Way Ste 404 Palm Beach, FL 33480 Since 1976 CroisiEurope has pioneered BEST VALUE in European river cruising, and is Europe largest river cruise line. Owner of 44 ships, We offer superior French cuisine with unlimited beverages free wifi and complimentary shore excursions and exclusive destinations.

Cruise.com Host Agency Division...... Booth #47 Susan Hall, Manager shall@cruise.com (954) 266-6601 255 E. Dania Beach Blvd Dania Beach, FL 33004 We offer 3 programs starting at $29/month and at commission levels of 85-100%. Our agent booking system is one of the best advanced, state-of-the-art technologies for creating real-time cruise bookings, invoicing, tracking and reporting found within the travel community today.

CruiseOne/Cruises Inc........................................... Booth #51 Tim Courtney, Vice President, Network Development recruitment@wth.com (954) 958-3714 1201 W Cypress Creek Rd, Ste. 100 Ft. Lauderdale, FL 33309 CruiseOne/Dream Vacations is a franchise & Cruises Inc. is a host agency, offering two distinct business opportunities for new and experienced travel agents. As a part of our family you will become part of an industry powerhouse, World Travel Holdings.

CSA Travel Protection............................................ Booth #23 Dan Bleich, National Account Executive fds@csatp.com (858) 810-2220 4181 Ruffin Road #150 San Diego, CA 92123 CSA Travel Protection, the industry leader in vacation rental damage protection and travel insurance solutions, is known for its award-winning commitment to customer service and partner collaboration.

ASTA Global 2016 • Reno Tahoe

CTS Systems..........................................................................Booth #22 Mark Lewington, CEO markl@ctssystems.com (678) 338-2100 11575 Great Oaks Way, Ste. 130 Alpharetta, GA 30022 For 25 years CTS has remained the point of reference for Commission Management, delivering end-to-end services that ensure maximum commission collection (hotel, car, cruise, theme parks, etc.) for our clients, with flexible services and with our no-cost model.

Cuba Tours and Travel........................................... Booth # 75 Peter Sanchez, CEO peter@cubatoursandtravel.com (888) 225-6439 10631 N Kendall Dr., Ste. 135 Miami, FL 33176 Cuba Tours and Travel is a veteran Cuba travel service provider with 16 years of US group travel to Cuba and long standing relationships with the Cuban travel industry. We are the Cuba travel experts!

Cunard Line............................................................................... Booth # D Lydia De Leon, Sales Admin. Coordinator Princess-Sales@princesscruises.com (661) 284-4700 24305 Town Center Dr, Ste. 200 Santa Clarita, CA 91355 Cunard Line, operator of flagship Queen Mary 2, Queen Victoria and Queen Elizabeth, sails legendary voyages including Transatlantic Crossings, World Cruises and the Americas. Call 1.800.7-Cunard or visit www.OneSourceCruises.com.

Custom Travel Network....................................... Booth #32 Bernhard Steiner, President & CEO bernhard@customtravelnetwork.com (949) 888-6668 30211 Avenda De Las Banderas, Ste. 200 Rancho Santa Margarita, CA 92688 Unique rail journeys including the Trans-Siberian and Silk Road by Private Train. Our core business is the creation of bespoke, custom-tailored travel packages to Europe for individuals, families and groups - Austria, Germany, Switzerland, Italy, Eastern Europe and beyond.

ASTA Global 2016 • Reno Tahoe

Designer Trips Argentina.................................. Booth #77 Matias Schwab, Marketing Director info@designer-trips.com +54 11 4775-5247 Gral Guemes 4747, 2nd Floor, Ste. G Buenos Aires, Argentina 1425 We specialize in luxury, tailored made holidays, created to satisfy the most experienced and demanding travelers from around the world. We provide an efficient and personalized service, assisting individuals and groups in their discovery of Argentina and South America.

Dominican Republic Tourism Board.................................................................................................. Booth #74 Raquel Ramirez, Director rareyes06@gmail.com (305) 375-9252 15740 Avenue of the Arbors Winter Garden, FL 34787 Dominican Republic is the top Caribbean destination. The U.S. is our largest market. Come to our booth and learn about what’s new in the Dominican for your clients.

Emerald Waterways...................................................Booth #59 Lisa Norton, Vice President, North America Lisa.Norton@emeraldwaterways.com (617) 410-9213 One Financial Center, Ste. 400 Boston, MA 02111 Emerald Waterways, a division of Scenic, offers revolutionary, award winning “Star Ships” in Europe, including three new ships in 2017. We include everything– tours, meals, beer & wine with lunch & dinner, all gratuities AND MORE!

Enchanting Travels.................................................... Booth #133 Parik Laxminarayan, President & CEO parik@enchantingtravels.com (303) 800-5844 8310 S Valley Hwy, Ste. 300 Englewood, CO 80112 Enchanting Travels is a global company that passionately brings alive tailor-made travel to Asia, Africa and South America. With our proprietary Travel Maker application, we empower travel agents to seamlessly plan and book custom tailored trips in minutes.

Enterprise Holdings.................................................... Booth #12 Jeff Coggin, Assistant Vice President, Travel Agency Sales jeff.coggin@ehi.com (918) 401-6188 600 Corporate Park Dr Saint Louis, MO 63105 Enterprise Holdings operates a global network of more than 9,000 fully staffed airport and neighborhood locations under the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands.

Estonian Tourist Board.......................................Booth #104 Agnia Nast, B2B Marketing Manager agnia.nast@eas.ee +372 6279 364 Lasnamäe 2 Tallinn, Estonia 11412 The goal of the Estonian Tourist Board is to enhance the popularity of Estonia as a travel destination and the international competitiveness of Estonian tourism products.

Events 365................................................................................. Booth #79 Jeffrey Pawid, Business Development Manager jeff@ticketevolution.com (908) 346-1040 110 W. 30th St. New York, NY 10001 Events 365 powered by Ticket Evolution is a groundbreaking booking solution custom built to empower the travel agency community to tap into the estimated $10 Billion secondary ticketing market.

Experience Cuba Now........................................... Booth # 39 Mike Micheli, Owner mike@cubamike.com (858) 774-3047 11956 Bernardo Plaza Dr., Ste. 333 San Diego, CA 92128 Based in San Diego and been specializing in legal Cuba expeditions since 2001. We will act as an “in country ground tour operator” for your agency. We have escorted US citizens to Cuba safely for over 15 years. Very experienced.

Exploring Vacations................................................... Booth #41 Russell Shortt, COO russell@exploringvacations.com 00 353 87 7651029 Forest Mullingar, Westmeath Exploring Vacations is a DMC delivering tailor-made solutions for visitors to the U.K, Ireland & Italy. We offer a range of services for both group and individual travel, arranging accommodation, guide services, coaching, car rental, attractions, activities and restaurants.

Fathom Travel........................................................................ Booth #D Ron Fenska, Vice President, Sales ron@fathom.org (305) 406-5679 300 Elliot Ave. West Seattle, WA 98119 Fathom is a new kind of cruise that combines your love of travel with your desire to make a difference, offering impact cruises to the Dominican Republic and cultural exchange cruises to Cuba.

Georgian National Tourism Administration.................................................................... Booth #61 Tamar Vachnadze, Brand Development Coordinator t.vachnadze@gnta.ge (995 32) 243 69 99 4, sanapiro str. Tbilisi, Georgia Georgia is one of the most unique tourist countries in the world. We aim to help visitors discover its diversity and richness, leaving them with a lasting desire to return.

Global Rescue LLC....................................................... Booth #97 Chris Palmieri, Senior Manager cpalmieri@globalrescue.com (617) 210-8102 177 Milk Street Suite 700 Boston, MA 02109 Global Rescue is the world’s leading provider of integrated health, safety and travel risk management services to enterprises, governments and individuals. Global Rescue has provided medical and security support to its clients during every globally significant crisis of the last decade.

ASTA Global 2016 • Reno Tahoe

Globus Family of Brands................................... Booth #87 Andrea Sirls, Inside Sales Consultant asirls@globusfamily.com (866) 270-9850 5301 S Federal Cir Littleton, CO 80123 For over 85 years, the Globus family of brands has provided vacations designed for today’s traveler featuring fully escorted tours, independent vacation packages and river cruises throughout Europe, North America, South America, Asia, South Pacific and Asia.

Gogo LLC................................................................................. Booth #107 Kathee Muldermans, Sales Director, Channel Partnerships kmulderrmans@gogoair.com (312) 517-6057 111 N. Canal Street Chicago, IL 60606 Gogo is the leader in in-flight connectivity and wireless entertainment services in commercial and business fleets around the world. Today Gogo is installed on more than 2,500 commercial aircraft’s and is available on over 10,000 flights a day.

GOGO Worldwide Vacations................... Booth #110 Michelle Bartlett, Business Development Manager bartlettm@gogowwv.com (310) 648-2173 5 Paragon Drive, Ste. 200 Montvale, NJ 07645 For 65 years GOGO Vacations has been a leading U.S. travel wholesaler, working exclusively with travel agents. Its in-depth destination knowledge, expansive product line, such as My Time, and countless marketing tools provide tremendous value to the 8,000-plus travel professionals.

Hahn Air......................................................................................... Booth #76 Steve Beck, Director s.beck@hahnair.com (651) 335-9463 333 South Seventh Street, Ste. 2270 Minneapolis, MN 55125 Hahn Air operates the world’s leading e-ticketing platform that enables travel agencies to access more than 300 air, rail and shuttle partners in more than 190 country markets exclusively using global distribution systems (GDS).

ASTA Global 2016 • Reno Tahoe

Hawaii Visitors and Convention Bureau..............................................................................................Booth #90 Robyn Basso, Senior Director Travel Industry Partnerships rbasso@hvcb.org (808) 924-0240 2270 Kalakaua Avenue Honolulu, HI 96815 Six iconic Hawaiian Islands create an awe-inspiring variety of unforgettable experiences for your clients. The Hawaiian Islands deliver the vacation of your client’s dreams, and profitable repeat business for you. Become a Hawaii Destination Specialist today. www. agents.gohawaii.com.

Hickory Global Partners, LLC..................... Booth #33 Bill Furman, Director, Operations bfurman@HickoryTravel.com (561) 900-2535 777 East Atlantic Ave, Ste. 203 Delray Beach, FL 33483 At Hickory Global Partners, we’ve brought a fresh approach to the consortia space. We’re solving the challenges that have made participation in a consortium an increasingly difficult decision for agencies and suppliers alike.

Hilton.................................................................................................. Booth #24 Jody Mattice, Global Travel Industry Relations jody.mattice@hilton.com (484) 202-8293 7930 Jones Branch Drive McLean, VA 22102 Hilton Worldwide is a leading global hospitality company comprised of more than 4,660 properties in 102 countries and territories. The portfolio consists of 13 world-class global brands. The company also manages an award-winning customer loyalty program, Hilton HHonors®.

Holland America Line................................................ Booth # D Jenni BenBassett, Business Development Manager JBenbassett@HollandAmerica.com (305) 599-2600 3655 NW 87th Ave Miami, FL 33178 Holland America Line’s premium cruise experience features spacious, elegant mid-sized ships; gracious, award-willing service; worldwide itineraries; extensive activities and enrichment programs; and sophisticated, five-star dining inspired by the world renowned chefs of our Culinary Council.

Hyatt Zilara and Hyatt Ziva.............................. Booth # 8 Howard Tanenbaum, VP Group & Retail Sales yserbi.melo@playaresorts.com (954) 453-4521 1560 Sawgrass Corporate Parkway, Ste. 310 Ft. Lauderdale, FL 33323 Hyatt Zilara (adults-Only) and Hyatt Ziva (all ages) are luxury all-inclusive resorts in Mexico and Jamaica’s most breathtaking beach locations. With our signature Service from the Heart, guests discover beautiful accommodations, authentic dining, and locally inspired activities.

IATAN (International Airlines Travel Agent Network)......................................... Booth #93 Tom Greenway, Assistant Director, Sales & Marketing greenwayt@iata.org (305) 779-9856 703 Waterford Way, Ste. 600 Miami, FL 33126 IATAN provides a vital link between the U.S. travel distribution network and the global travel supplier community. IATAN’s Accreditation program identifies all points of sale of travel and related services through the use of the internationally recognized IATA Numeric Code.

ICS 1-800 Book A Limo.......................................Booth # 45 Emelisa Bourdier, Corporate Sales & Relations Manager emelisa@bookalimo.com (800) 266-5254 53 East 34th street New York, NY 10016 ICS, 1-800-BOOK-A-LIMO proudly services thousands of travel agents, tour operators, meeting planners and travel professionals worldwide. With a global presence in over 1000 cities providing specialized services which include meet & greet service at the airports, on-site dispatch assistance

IGLTA................................................................................................. Booth #T6 Taylor Gandy, Membership taylor.gandy@me.com (954) 630-1637 1201 NE 26th Street, Ste. 103 Ft. Lauderdale, FL 33305 The International Gay & Lesbian Travel Association is the world’s leading global travel network dedicated to connecting and educating LGBT travelers and the businesses that welcome and support them.

Israel Ministry of Tourism.................................. Booth #89 Uri Steinberg, Tourism Commissioner for NA uris@imot.org (917) 242-8660 800 Second Ave 16th Fl New York, NY 10017 Israel, a first-class destination sought out by lovers of history, culture, good food and even better wine. Learn about why Israel remains an important destination for travel agents and how selling Israel is easier and more lucrative that you thought.

JAXFAX......................................................................................... Booth #T4 Doug Cooke, Publisher & Editorial Director doug@jaxfax.com (203) 301-0255 TRAVEL MARKETING MAGAZINE 4 Oxford Road Bldg A Milford, CT 06460 We have been educating Travel Agents about destinations and travel industry suppliers since 1972. We publish Destinations by JaxFax and Getting There magazines. We also provide email marketing and webinars to suppliers seeking to educate our 75,000 Travel Agent readers.

JAXFAX THE TRAVEL AGENTS’ PATH TO PROFITS

John Hancock Insurance Agency........Booth #60 Cathy Dineen Director, US Travel & Strategy cathy-dineen@manulife.com (416) 687-3080 2 Queen Street East Toronto, ON John Hancock Insurance Agency now offers travel insurance designed for your clients’ needs. We simplify travel insurance and your clients can choose optional coverages for Adventure Travel, Cancel for any Reason and more, Drop by Booth #44 to learn more.

Katarina Line Incoming Croatia............. Booth #69 Daniel Hauptfeld, Marketing director daniel@katarina-line.hr 3855163400 V. Spincica 13 Opatija, Croatia 51410 Ground operator incoming to Croatia and the Balkans, offer hotels and tours in the region. We have developed Katarina line cruises with a fleet of 50 ships in 4 different categories deluxe - traditional vessels. Small ship cruises around

ASTA Global 2016 • Reno Tahoe

Korea Tourism Organization........................Booth #88

Marriott International.............................................. Booth #10

Sung Kim, Marketing Manager kimsk@kntoamerica.com (201) 585-0909 2 Executive Dr., Ste. 750 Fort Lee, NJ 07024 Korea Tourism Organization is a governmental organization promoting Republic of Korea under the Ministry of Culture, Sports and Tourism. It is commissioned to promote the countryâ&#x20AC;&#x2122;s tourism industry.

Cynthia Perry, Global Director, Travel Industry Sales Cynthia.perry@marriott.com (301) 380-6345 10400 Fernwood Rd, Dept 55/954.85 Bethesda, MD 20817 Marriott International, Inc. is a global leading lodging company based in Bethesda, Maryland, USA, with more than 4,300 properties in 81 countries and territories under 19 brands. For information about Marriott International and their travel agency programs visit www.travelagents.marriott.com

Las Vegas Convention/Visitors Authority...................................................................................... Booth # 17 Scott Fujinaga, Sales Executive sfujinaga@lvcva.com (702) 892-2871 3150 Paradise Rd Las Vegas, NV 89109 Beyond the 24-hour-a-day casino excitement, Las Vegas offers some of the best restaurants, the most unique entertainment options and the greatest variety of resort accommodations in the world.

Liberty Bhutan Tours...............................................Booth # 25 Poonam Gurung info.libertybhutan@gmail.com 3472857561 Gongdzin Lam Thimphu, Bhutan We offer land and air packages to Bhutan. Our tour company is managed and run by a group of professionals with long years of working experience in the travel and hospitality industry.

MagnaTech Travel Management Systems..........................................................................................Booth # 80 Scott Millar, Product Manager scott@magnatech.com (888) 393-3602 1255 Phillips Square, Ste. 505 Montreal, QC H3B-3G1 MagnaTech is a travel management technology provider. Working exclusively with the travel management community, MagnaTech provides cutting edge technology helping the travel professional automate those day to day activities which have traditionally been handled manually.

ASTA Global 2016 â&#x20AC;˘ Reno Tahoe

Marysol Travel Cuba..................................................... Booth #4 Tamas Nagy, Sales Director sales@marysoltravel.com (535) 263-1786 Miramar Trade Center, Edificio Bejing, Planta Baja Havana, Cuba 10200 Cuban based Incoming Tour Operator & DMC specializing in first class travel services for Travel Agencies, with a special focus to Licensed Tours to Cuba. Endorsed by the Cuban Chamber of Commerce, authorized to provide travel services to U.S. citizens.

Memorable Costa Rica.......................................... Booth #81 Sergio Heinfling, Director, Sales sheinfling@memorablecostarica.com (888) 928-3688 9 Hastings Circle Rockville, MD 20850 We are a full service Costa Rica Destination Management Company (DMC) with 14 year of experience in the tourism industry. We are the Destination Specialist for the Signature Travel Network & The Travel Leaders Group.

MSC Cruises............................................................................Booth #55 Ken Muskat, Executive Vice President ken.muskat@MSCCruisesUSA.com (954) 958-1007 6750 N. Andrews Avenue, Ste. 100 Ft. Lauderdale, FL 33309 MSC Cruises has a fleet of 12 modern cruise ships sailing around the world. By 2026, the company will introduce 11 new ships, for a total of 23. MSC Cruises offers award winning entertainment and authentic cuisine.

Nagaland Tourism......................................................Booth #100 Aosanen Pongen, Group Leader thungbemo576@gmail.com 918 575 494 595 Kenosis Cottage Padum Phukri Dimapur, Nagaland 797112 Nagaland is a state in the north east part of India. It is an unexpected tourism destination with unique tribal customs and culture and beautiful landscapes in natural form. Come and explore with us!

National Transaction Corporation...... Booth #92 Mark Fravel, President Mark@NationalTransaction.com (888) 996-2273 11951 NW 37th St Coral Springs, FL 33065 Competitive credit card processing for high risk travel agents. Deposits 24 hrs from transaction. No holds on funding. Trams, Sabre Red, ARC Integration. Mobile & Ecommerce processing methods. Swiped Rates for face to face credit card processing.

NH Hotel Group................................................................ Booth # 21 Carlos Trujillo, Director Travel Industry & Consortia GSF North America c.trujillo@nh-hotels.com (212) 808-4279 22 EAST 38th Street New York, NY 10016 NH Hotel Group is a consolidated trusted operator, leader in Europe and with strong presence in Latin America. Its portfolio is structured under NH Collection, NH Hotels, nhow and Hesperia brands, offering over 380 hotels in 29 countries.

Norwegian Cruise Line............................................. Booth #3 Andy Stuart, President & COO creber@ncl.com (305) 436-4000 7665 Corporate Center Drive Miami, FL 33126 Only Norwegian gives your clients the freedom and flexibility to do what you want, when you want. With the most dining options, entertainment and onboard activities, their vacation will be one for the record books.

NV Division of Tourism...................................... Booth #118 Kari Frilot, Rural Programs Manager, Sales & Industry Partners kfrilot@TravelNevada.com (775) 687-0620 401 N. Carson Street Carson City, NV 89701 Nevada, a land of dramatic contrasts from rugged mountains, rivers, parks and lakes in the scenic high desert to exciting resorts, elegant dining, world-class shopping and big name entertainment in 24-hour cities like Las Vegas.

Omega World Travel.................................................Booth #48 Ann Mumley, Assistant to the President amumley@owt.net (703) 359-0200 3102 Omega Office Park Fairfax, VA 22031 Omega World Travel is a travel management company, business meeting facilitator, corporate travel agent and much more. Since 1972, we’ve been providing travel services to businesses and consumers around the world and can help your employees safely navigate the globe.

Paul Gauguin Cruises.............................................. Booth #44 Nancy Iovino, Sales Director, SW U.S. & Hawaii niovino@pgcruises.com (818) 434-6181 12615 Gilmore Street North Hollywood, CA 91606 Designed specifically to sail the pristine lagoons of French Polynesia, Paul Gauguin Cruises offers an upclose, authentic experience of the South Seas in an elegant, casual ambiance with luxurious accommodations, gourmet dining, trademark Polynesian hospitality, and extraordinary all-inclusive value.

Port Canaveral..................................................................... Booth #38 David Poston, Director, Cruise, Tourism & Hospitality dposton@portcanaveral.com (321) 783-7831 445 Challenger Road Cape Canaveral, FL 32920 Port Canaveral, located on Florida’s East Coast minutes from Orlando is home to Carnival, Disney Norwegian, and Royal Caribbean cruise lines. We offer helpful information on transportation, pre/post hotels, and attractions. Names “Best North American Cruise Port” by Cruise Critic.

ASTA Global 2016 • Reno Tahoe

Prestige Luxury Rentals...................................... Booth #67 Ghita Iraqui, Business Development Manager ghita@prestigeluxuryrentals.com (305) 513-9711 4019 NW 25th Street Miami, FL 33142 Established in 2004, Prestige Luxury Rentals is a company based in Miami, Orlando and Atlanta. With a corporate culture based on going above and beyond for customers, it is driven by the strive of providing outstanding customer service.

Princess Cruises.................................................................. Booth # D Lydia De Leon, Sales Admin Coordinator princess-sales@princesscruises.com (800) 541-0333 24305 Town Center Drive Santa Clarita, CA 91355 Escape to breathtaking ocean views, local flavors and the chance to see someone you love in awe. Discover what it takes to be awarded Best Cruise Line Itineraries nine years running. You’ll come back new. Visit us at www.OneSourceCruises.com.

Reykjavik Excursions.............................................Booth #108 Þórarinn Þór, Director, Business Development thor@re.is (354) 580-5400 Klettagarðar 12 Reykjavík, Iceland 104 Reykjavik Excursions is one of the oldest day-tour companies in Iceland. It operates the Flybus from KEF Airport to Reykjavík, Iceland on Your Own - an excellent way to experience Iceland at your own pace, and Enterprise Rent-A-Car.

RoamRight................................................................................... Booth # 6 Scott Walton, Regional Sales Manager swalton@roamright.com (443) 279-7340 11350 McCormick Rd, Executive Plaza IV, Ste. 102 Hunt Valley, MD 21031 It’s easy to administer your travel insurance program using RoamRight. With tools like an online portal to manage your RoamRight partnership and a robust mobile app, RoamRight leverages today’s technology to care for you and your travelers. Learn more: www. roamright.com/partners.

Puerto Rico Tourism Company.................. Booth # 1

Royal Caribbean International.................. Booth #36

Narciso Moreno, Senior Sales Manager narciso.moreno@tourism.pr.gov (917) 771-5967 135 W 50th Street, 22 Floor New York, NY 07026 The Puerto Rico Tourism company (PRTC) is the official government agency responsible for promoting travel and tourism to Puerto Rico. Specialty Markets: scuba, nature & adventure, gastronomy, golf, honeymooners, family & history/culture.

Rosey Rodriguez, Manager roseyr@rccl.com (305) 539-4178 1080 Caribbean Way Miami, FL 33132 Royal Caribbean International is an award-winning global cruise brand with a 45-year legacy of innovation and introducing industry “firsts” never before seen at sea. Our industry-acclaimed on board experiences appeal to families and adventurous vacationers alike.

Reno Tahoe USA........................................................... Booth #119

Sabre................................................................................................Booth #106

Terry Schumacher, Tourism Sales Manager tschumacher@RenoTahoeUSA.com (775) 827-7717 4001 S Virginia St Reno, NV 89502 The Reno-Sparks Convention and Visitors Authority, RSCVA, was established in 1959 as the Washoe County Fair and Recreation Board. The RSCVA acts as a marketing organization for the county to promote convention and tourism business.

ASTA Global 2016 • Reno Tahoe

Sandra Soellner, General Manager, Signature Division Sandra.Soellner@sabre.com (773) 561-7465 3150 Sabre Drive Southlake, TX 76092 Sabre Corporation is a leading innovative technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world.

Salamander Hotels & Resorts................. Booth #103 Bobby Sweet, Corporate Director of Travel Industry Sales bsweet@salamanderhotels.com (407) 969-0879 10 N. Pendleton Street Middleburg, VA 20117 Our independent, luxury brand creates exceptional and authentic experience for guests. Salamander Resort & Spa, Middleburg, VA; Reunion Resort, Orlando; Innisbrook Resort, Tampa; Hammock Beach Resort, Palm Coast, FL; The Henderson, Destin, FL; NOPSI, New Orleans, LA

Sandals & Beaches Resorts...........................Booth #64 Alice McCalla, Director, Industry Affairs amccalla@uvi.sandals.com (305) 479-4419 4950 SW 72nd Avenue Miami, FL 33155 We transformed from one resort in Montego Bay, Jamaica to one of the most well-known and award-winning hospitality companies in the world. With five brands and 24 properties in seven countries, Sandals is the undisputed leader of Caribbean vacation experiences.

Scenic Cruises..................................................................... Booth # 62 Randy Goodrich, Regional Manager scenicrep@gmail.com (503) 330-7439 20 Park Plaza, Ste. 903 Boston, MA 02116 Scenic Cruises, provides the Ultimate River Cruise Experience with an All-Inclusive Luxury philosophy. With over 25 years of experience in creating memories of a lifetime, the company is defined by the customer centered vision of its founding owner, Glen Moroney.

Sixt rent a car....................................................................Booth #120 Priscilla Scruggs, Regional Sales Manager priscilla.scruggs@sixt.com (888) 942-7498 1850 SE 17th Street, Ste. 207 Ft. Lauderdale, FL 33316 A premium car rental for any occasion and almost anywhere in the world is easy with Sixt rent a car. Comfort, premium quality, comprehensive benefits, and a vast vehicle fleet are promised every time at over 4.000 locations worldwide. www.sixt.com

Sky Bird Travel and Tours Inc....................Booth #95 Ellen Evans, Project Assistant ellen@skybirdtravel.com (888) 759-2473 24701 Swanson Rd Southfield, MI 48033 Sky Bird Travel & Tours is an award winning air fare consolidator working with more than 90 carriers. We have been in business for over 40 years. We can truly say that we are your global partner.

Special Needs Group............................................... Booth #16 Tensi Westreicher, Director, Sales & Marketing tensiw@specialneedsgroup.com (954) 585-0575 302 NW 1st Street Dania Beach, FL 33004 Special Needs Group is the leading global provider of special needs equipment in the travel industry. We offer a broad range of special needs equipment including wheelchairs, scooters, oxygen, walkers and more. Travel agents earn 10% commission on all rentals.

Starwood Hotels & Resorts Worldwide................................................................................. Booth #35 Chris Austin, Vice President, Global Leisure, Luxury & TMC Sales Chris.austin@starwoodhotels.com (786) 450-5926 18851 NE 29th Ave, Ste. 200 Aventura, FL 33180 Starwood Hotels & Resorts are proud long-term partners of ASTA & NACTA. Supporting the Travel Professional community for decades. www.spgpro.com is our award winning depository for all things related to helping you book, learn and benefit by earning SPG points

State Department of Tourism of Lithuania...........................................................................Booth #105 Indre Slyziute, Marketing & Incoming Manager Indre.Slyziute@tourism.lt 370 706 64 364 Geoimino AV 38 Vilnius, Lithuania 01115 Destination Management Services: Meetings, Conferences, Seminars, Incentives, Events, Hotel Reservations, Catering, Transportation, City Breaks, Weekend & Spa Packages.

ASTA Global 2016 â&#x20AC;˘ Reno Tahoe

Stony Creek Ranch Resort............................. Booth #83 Scott McLean, Executive Director scott@stonycreekranchresort.com (518) 696-2444 465 Warrensburg Rd. Stony Creek, NY 12878 We are an all-inclusive rustic dude ranch 3 hours from NYC by car or train with a train stop directly on the ranch! We have miles of horseback riding trails, boating, fishing on the Hudson, hayrides and much more.

taCONNECT............................................................................Booth # 82 Scott Whitley, CEO & Co-Founder scott@travelrelations.com (856) 552-0667 505 Elm St Moorestown, NJ 08057 taCONNECT is a global B2B technology platform that constantly monitors our partners’ Travel Agent contacts and delivers real-time automated updates plus sales & marketing enhancements directly on their contacts. taCONNECT also grows our partners’ databases with new and targeted leads.

The Mark Travel Corporation......................... Booth #2 Randi Becker, Public Relations rbecker@marktravel.com (414) 934-1163 8907 N Port Washington Rd Milwaukee, WI 53201 For 40 years, we have owned and managed several successful vacation brands, including our flagship, Funjet Vacations. We are trusted by the world’s leading airlines and hoteliers to manage their vacation brands and take care of their customers.

The Sol Group Corporation - Melia Hotels International............................................................................ Booth #34 Rita Castillo, Leisure Sales Manager ritac@sol-group.com (305) 929-5104 800 Brickell Ave Ste 1000 Miami, FL 33131 Melia Hotels is the largest resort chain in the world and the leading hotel company in Spain with 370 hotels in 45 countries. Its brands Paradisus, Melia, Gran Melia, ME, INNSIDE, Sol and TRYP.

ASTA Global 2016 • Reno Tahoe

THOR, Inc...................................................................................Booth #94 Roxanna Stillwell, Travel Agency Account Manager roxanna.stillwell@thortravelservices.com (303) 439-4123 390 Interlocken Crescent, Ste. 680 Broomfield, CO 80021 THOR, Inc. is an international travel services company that provides member travel agents benefits from a hotel program with guaranteed commission and discounted hotel rates as well as a car program and services program that offer many other value-added benefits.

Tourism Cares...................................................................... Booth #T7 Mike Rea, CEO mike.rea@tourismcares.org (415) 377-8043 275 Turnpike Street, Ste. 307 Canton, MA 02021 Tourism Cares is the charitable arm of the travel and tourism industry. We unite the industry in three initiatives where, in addition to individual company efforts, we can make a greater difference by working together.

Tourist Office for Flanders, Belgium...........................................................................................Booth #86 Marco Frank, Trade Manager, North America Marco.Frank@visitflanders.com (212) 584-2336 620 Eighth Ave New York, NY 10018 VISITFLANDERS, the tourist office for Flanders, Belgium, assists our travel agent partners with their travel needs to Belgium. Situated in the north of Belgium, Flanders boasts six beautifully preserved historic cities: Antwerp, Bruges, Brussels, Ghent, Leuven and Mechelen.

Tramada Systems........................................................... Booth #31 Kay Hartman, Marketing Manager kay@tramada.com +61 2 8227 7333 Level 10, 115 Pitt St Sydney, New South Whales 2000 Tramada is a multi-award winning organization delivering a travel management system which caters to corporate, leisure and host agencies. It is fully integrated, modular and interfaces with your GDS to provide a seamless profile upload and booking download capability.

Transportation Security Administration (TSA).................................................................................................. Booth #11 Mary Dewhirst, Outreach Manager mary.dewhirst@tsa.dhs.gov (571) 227-4355 601 12th St S Arlington, VA 22202 TSA PreCheck is an expedited security screening program connecting travelers with smarter security and a better air travel experience. TSA PreCheck helps take the stress out of travel with no need to remove shoes, laptops, liquids, belts or light jackets.

Travel Agent Magazine......................................... Booth #T3 Andi Washington, Business Development Director awashington@questex.com (773) 895-6662 757 Third Ave, Fifth Floor New York, NY 10017 Travel Agent Magazine has been helping travel agents sell more travel for over 85 years. The award winning editorial staff delivers insightful content to 48,000+ qualified US travel agents. Our web site, www.TravelAgentCentral.com delivers news to over 100,000 unique visitors.

Travel Guard............................................................................Booth #20 Robert Ford, Regional Vice President, Retail Sales robert.ford@travelguard.com (715) 295-0041 3300 Business Park Dr Stevens Point, WI 54482 Travel Guard is a worldwide leader in travel insurance and assistance services. Travel Guard helps leisure travelers solve problems and manage risks. Travel Guard’s global reach, unparalleled service quality and proven operational capabilities allow clients to receive best-in-class care.

Travel Leaders Group.............................................. Booth #53 Jo-Ann Scichilone, Executive Assistant jscichilone@vacation-corp.com (703) 740-4246 3033 Campus Drive, Ste. 450 Plymouth, MN 55441 We’re focused on one thing and one thing only: helping our members sell travel. Our size, history, and associations put us in a unique position to create and deliver the most comprehensive programs and technology solutions in the industry.

Travel Planners International, Inc........ Booth #19 Jenn Lee, Vice President, Sales & Marketing jennl@tpionline.com (407) 331-3888 1740 Fennell Street Maitland, FL 32751 TPI is a marketing and support agency helping both new and seasoned travel agents since 1988 paying you up to 90% commission.

TravelSafe Insurance, a Division of Chester Perfetto Agency, Inc.................................................... Booth #9 Carlos Cividanes, Exec. VP of Industry Relations debbie@travelsafe.com (800) 523-8020 40 Commerce Dr, PO Box 7050 Wyomissing, PA 19610 TravelSafe Insurance offers plans that include coverage for Trip Cancellation/Interruption, Travel Delay, Baggage loss, Medical and Emergency Evacuation as well as 24/7 assistance for emergencies like prescription replacement, and last-minute travel changes such as flight re-bookings, arranging hotels and more.

Trisept Solutions.............................................................. Booth #26 Ashley Andersen, Associate Manager aandersen@triseptsolutions.com (414) 934-1090 777 W Glencoe Place Milwaukee, WI 53217 Trisept Solutions is an award-winning industry leader with the mission of empowering travel agents and propelling travel technology. Together, VAX VacationAccess and Xcelerator, the highly advanced and trusted platforms, are the perfect team to grow travel agents’ business.

Turkish Culture & Tourism Office.........Booth #54 Gorkem Kursunlu Kurakus, Director dc@tourismturkey.org (202) 612-6800 2525 Massachusetts Ave NW Washington, DC 20008 Turkish Culture & Tourism Office in DC operates on the behalf of Ministry of Culture & Tourism. We market Turkey’s cultural and touristic assets through exhibitions, trade shows, media and coop advertising and organizing fam trips, workshops and roadshows.

ASTA Global 2016 • Reno Tahoe

UATP.................................................................................................... Booth #66 Wendy Ward, Vice President, Marketing & Communications wendy.ward@uatp.com (202) 626-4077 1301 Pennsylvania Ave NW Washington, DC 20004 UATP is the airline-owned corporate travel payment solution accepted globally by thousands of air, rail and travel agency merchants. UATP also connects airlines to Alternative Forms of Payment which can expand reach and generate incremental sales globally.

Vacation Express............................................................... Booth #7 Barbara Tautkus, Sr BDM btautkus@vacationexpress.com (404) 321-7742 11 Piedmont CTR NE, Ste. 400 Atlanta, GA 30305 Vacation Express offers quality land only packages as well as air/land packages to over 30 destinations in the Caribbean, Mexico, and Central America using most scheduled airlines and our exclusive charter flights with a focus on value and client satisfaction.

Virtuoso....................................................................................... Booth #121 Susan Spain, Director, Strategic Growth sspain@virtuoso.com (817) 334-8637 505 Main St., Ste. 500 Fort Worth, TX 76102 What Is Virtuoso? Virtuoso is the travel industry’s leading luxury network consisting of travel advisors specializing in personalized, one-of-a-kind experiences for their clients and travel partners who specialize in world-class tours, cruises, accommodations and customer service.

ASTA Global 2016 • Reno Tahoe

Visit Anchorage................................................................ Booth #72 Dave Kasser, VP Tourism Sales & Development dkasser@anchorage.net (907) 276-4118 524 W Fourth Ave Anchorage, AK 99501 Visit Anchorage is your travel trade resource for Anchorage and the south central Alaska area. Contact us for all of your Alaska needs including sales materials, samples itineraries, destination training and more. Anchorage is host to the 2017 NACTA Convention!

World’s Leading Cruise Lines...................... Booth # D Joanne James, Group Marketing jjames@carnival.com (305) 406-5769 3655 NW 87th Ave Miami, FL 33178 World’s Leading Cruise Lines offers everything you need for the perfect getaway. From contemporary to premium to luxury, we have a cruise for everyone. World’s Leading Cruise Lines includes Carnival Cruise Line, Fathom, Holland America Line, Princess & Cunard.

ASTA/NACTA

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