WORDS OF MARK HOPLAMAZIAN

Dear Colleagues,

As we continue to evolve and strengthen Hyatt’s Inclusive Collection in both the Americas and Europe, I am excited to announce the expansion of our Inclusive Collection leadership team under Gabriel Felip with the addition of two regional Managing Directors who will support the growth and goals of our business in region.

As Group President, Global Inclusive Collection, Gabriel will continue to play a key strategic role in the company’s growth by elevating his focus on our global operational capabilities and expanding on ways to add value for our owners as we further develop our Inclusive Collection footprint globally. Gabriel will remain accountable for the overall P&L and global operations of the Inclusive Collection.

Manuel Melenchón, Managing Director, Inclusive Collection Europe will join ALG at the end of February and Philippe Frey, Managing Director, Inclusive Collection Americas, will start at the beginning of March, both reporting directly to Gabriel Felip.

With over 25 years of experience in hospitality and hotel operations, Manuel Melenchón comes to Hyatt from Minor Hotels, holding different positions such as VP of Operations, Asia at Anantara and Avani hotels and Director of Operations Spain, France, Portugal & Andorra at NH Hotel Group.

Philippe Frey joins the Inclusive Collection from Hyatt where he has continued to grow and take on additional responsibilities since joining the Hyatt family in 2001. He has served in various operational roles including most recently his role as General Manager of the Grand Hyatt Bogota and previously the Park Hyatt Buenos Aires, with responsibility for regional.

I am confident in the talent, skills and experience that Manuel and Philippe bring to the newly created roles as they oversee the business in their respective regions to ensure strategic goals are met by effectively managing plans, budgets, teams, operational processes, and quality standards. The Managing Directors will enhance agile decision-making, maintain accountability of the geography’s results and effectiveness, and operate in a coordinated manner among the various functional areas to serve the needs of the business at the regional level.

Furthermore, in order to achieve comprehensive management of the region, regional operations and certain support functions will report to the respective Managing Director with dual reporting to their functional leader. Gabriel will directly oversee the support functions in both regions as Manuel and Philippe mature in their positions. We will continue to evaluate and evolve our organization to support the strategic initiatives of the company and care for the needs of our colleagues, guests and owners.

We look forward to your support and coordination with these leaders as we strengthen our Inclusive Collection teams. Please join me in thanking Gabriel for his ongoing leadership and the key role he will continue to play, and welcoming Manuel and Philippe to the Inclusive Collection organization.

My best,

MARK HOPLAMAZIAN President and Chief Executive Officer Hyatt Hotels Corporation