The Traveller and Strandzuid

The Traveller restaurant opened its doors in the building of the former Roast Room in October 2021. It has been designed as an inspiring place where residents, entrepreneurs, students and exhibition & conference visitors are welcomed morning to night to enjoy traditional dishes from around the world in a brightly decorated modern restaurant. The menu is adventurous, featuring a mix of colourful, traditional dishes made using modern cooking techniques. The international drinks menu is also a journey of exploration, with craft beers, great wines and unique cocktails from all continents

Strandzuid is also being renovated and expanding its terrace capacity with an island-shaped ‘water terrace’ The work began in February 2022 and will be ready before the summer

RAI Hotel Services

RAI Hotel Services is the largest accommodation intermediary in Amsterdam and the surrounding region, mainly booking hotel reservations for visitors to international events The pandemic meant that we processed considerably fewer hotel reservations in 2021 than is normally the case. In the last year that we were fully operational (2019), some 31,500 bookings were made involving over 105,000 overnight stays

RAI Hotel Services only works with hotels that have the ‘I Amsterdam approved’ quality label This label is granted by Amsterdam&partners (formerly Amsterdam Marketing) to hotels that meet certain standards and agree to reserve available rooms at a xed rate for organisers, visitors and exhibitors during large city-wide events

nhow Amsterdam RAI most 'Instagrammable' hotel in Europe

nhow Amsterdam RAI oers conference visitors a four-star hotel, with 650 rooms and parking for around 200 cars Delivered in 2020, the hotel is a strategic addition to the RAI’s core activities Responding to the needs of the market by creating an adjacent ‘headquarters hotel’ where event organisers and key exhibitors, speakers & visitors can all stay seriously strengthens our international position.

The world-renowned architectural rm OMA created the design of nhow Amsterdam RAI. The hotel has six dierent room designs and four types of room Design inuences from around the world create a dynamic mix of colours and patterns, while the full-height windows provide a spectacular view of Amsterdam Luxury Travel Advisor has called nhow Amsterdam RAI the 'most Instagrammable hotel' in Europe.

Events abroad

Based upon and inspired by the trade events that take place in Amsterdam we also organise a number of similar events abroad. There were eight such events in 2021 and they welcomed over 142,000 visitors.

Aquatech China breaks records

The largest exhibition abroad in 2021 was Aquatech China with around 80,000 visitors and some 1,900 exhibitors spread across 60,000 square metres of exhibition oor. This 14th edition of Aquatech China was a successful mix of business, content and networking opportunities. While the world was navigating the complexity of the global pandemic, Aquatech China maintained an unparalleled level of loyalty among Chinese visitors Opportunities in China continue to increase, and investments to guarantee water quality are high on the agenda Challenges are directly in line with a growing sector looking for innovations and solutions in China and beyond

1. China

Interclean China - 19 april

Aquatech China - 2-4 juni

Intertrac China - 17-19 juni

ReMaTec Asia - 11-13 november

2. Mexico

Greentech America’s - 24-26 augustus

Aquatech Mexico - 6-8 september

Intertrac Mexico - 9-11 november

Bienvenido a México: start GreenTech Americas

After various postponements due to the measures against COVID, GreenTech took place from 24 to 26 August for the rst time in Querétaro, Mexico. The spin-o edition of GreenTech was organised together with our partner Tarsus. The Governor of Querétaro, Francisco Domínguez Servién, attended the opening of the event. In his opening speech he indicated that protected agriculture had increased from 250 to 661 hectares in Querétaro during the period from 2016 to 2020 This sector is extremely important to the state as the agricultural and horticultural markets in the region have a lot of potential in Mexico and the neighbouring countries. The exhibition attracted some 2,800 visitors and more than 130 exhibitors from 13 countries on approximately 6,400 square metres of exhibition oor The success of GreenTech Americas was conrmed when a second edition was announced for 27, 28 and 29 April 2022

RAI event titles

The table below shows the exhibition titles of RAI Amsterdam.

Intertrac is the leading trade exhibition for the trac and transport industry.

Interclean is the world’s largest and most comprehensive exhibition for the cleaning industry.

GreenTech is the heart of the international horticulture technology sector, with a unique focus on the start of the horticulture chain.

Horecava is an inspiring and innovative platform for professionals in the food service industry.

METSTRADE is the world’s largest trade exhibition for marine equipment, materials and systems.

Rematec is the largest and most important trade exhibition in the eld of revision for automotive, industry and heavy duty applications.

The Nine Month Fair provides everything for soon to be and new parents; from pregnancy to the rst steps.

The Huishoudbeurs is the most enjoyable event in the Netherlands for everyone who loves tasting, sampling and shopping.

Amsterdam Drone Week features the latest technologies and future applications related to drones.

Aquatech is the world’s leading trade exhibition in the eld of process, drinking and waste water.

For community, city and society

RAI Amsterdam contributes to the prosperity of Amsterdam and its hinterland as well as society as a whole, and the events bring revenue into the city. In 2020, Ecorys was commissioned by the City of Amsterdam to research the economic value of the RAI for the city Based on the gures from 2019 when we had a turnover of around 690 million euros, the RAI’s added value represented some 580 million euros and employment for 6,300 FTEs. On average, one euro of turnover in the RAI generates seven euros for the region.

At the same time, we are aware that our activities utilise natural resources, take up space, make noise and have an impact on society in other ways. We try to keep any negative eects of major events on daily life in the neighbourhood, the wider surroundings and society as a whole to a minimum, continue to look for ways to increase our social contribution, and have an active dialogue with our stakeholders A selection of our many initiatives in this eld is provided below.

Neighbourhood Neighbourhood

Under the name 'RAI council', the City of Amsterdam and RAI Amsterdam regularly organise neighbourhood meetings In 2021 we evaluated the goal and setup of the council with all stakeholders and the expectation is that the city authorities will continue the RAI council with us in a slightly dierent format in 2022

A neighbourhood meeting as a result of the noise produced by deliveries for an event took place in November – see the ‘Noise’ section below for more information.

Neighbourhood letters

November also saw us deliver door-to-door a newsletter to 12,000 households informing residents about relevant developments in and around RAI Amsterdam. We also sent four digital neighbourhood letters throughout the year by email to some 600 residents

Topics discussed in 2021 included visitor trac during events, safety, the application of measures to combat COVID at the RAI, and social initiatives for the neighbourhood

Trac and parking

RAI Amsterdam has 4,200 parking spaces, around 200 of which are under the nhow Amsterdam RAI hotel. Some 38 parking spaces at the RAI have charging stations for electric vehicles Concentrating parking spaces on the premises strengthens our position by increasing customer satisfaction, stimulating smooth trac ows and reducing any nuisance to the neighbourhood.

The concept of registration-based payment for parking reduces the use of physical tickets and stimulates the ow at peak times, which in turn reduces the trac on surrounding streets.

Garages P1 to P4 are open as a P+R option for the city on days when no large events are taking place. They are accessible at an attractive rate to visitors to Amsterdam who can then travel further into the city by bike, tram, metro, bus or taxi The limited number of events in 2021 meant we had more days to provide this service, which was used by over 200,000 visitors to Amsterdam over the past year.

Various measures are deployed to reduce excessive car trac around the complex:

Proactively stimulating the use of public transport to oer clients an alternative to driving Deals that combine tickets to exhibitions and transport, oered in partnership with public transport companies NS and GVB, are more convenient and cheaper for visitors; Smoother service provision via our parking webshop, with more than 20,000 online transactions in 2021; Use of neighbourhood trac controllers on busy days; Partnerships with NS, GVB and Taxicentrale Amsterdam (TCA); Facilitating bike rentals.

During exhibitions for which busy build-up and/or breakdown periods are expected, 15,000 m² of external premises in Westpoort (outside the Amsterdam ring-road) are used as a buer zone Incoming trac is directed to this area, where the vehicles are registered and then invited to drive through to RAI Amsterdam in an orderly fashion. This signicantly spreads lorry trac around the RAI and the buer facilities can accommodate 90 trucks

The RAI Logistics Management System allows us to manage truck transport from departure to arrival and help drivers optimise their journey, ensuring they reach their nal destination at the right time and preventing inactivity when they arrive The aim is to further reduce the number of vehicles roaming in the neighbourhood and any congestion caused by cargo transport. A system pilot project was held during Aquatech and METSTRADE in 2021 and the new RAI Logistics Management System will be used for all events that take place in the RAI halls in 2022

Changes were made to the environmental zones in Amsterdam in 2020 as part of the 'Clean Air’ action plan designed to make transportation in the city emission-free by 2030. RAI Amsterdam is now situated in an environmental zone except for our access road on the ring road side that leads to garages P1-P6 and nhow Amsterdam RAI This exception was arranged together with the council to allow vehicles which cannot enter the city from the A10 to turn around The impact of the environmental measures on the RAI is limited: nearly all cargo transport, buses and taxis comply with the environmental zone regulations.

Noise

We try to prevent excessive noise as much as possible using a so-called acoustic map This enables us to accurately predict when we need to apply for a noise exemption permit – four such permits are allowed per year. Monitoring the standards enables us to take preventive measures when necessary. The acoustic map was not used in 2021, and we didn’t receive any complaints related to exemption permit events All events that took place in the RAI in 2021 were realised within the noise standards of the RAI’s environmental permit Some disturbance was reported during the delivery of materials for a single event in 2021. The experiences of the relevant residents were entered into the RAI Logistics Management System to prevent similar issues occurring in the future

City and society

While stimulating the economy and development of the city, the inuence of RAI Amsterdam has a much broader scope than nance alone Our responsible and sustainable HR policy generates a greater social return for the city of Amsterdam We are involved in various initiatives focused on creating more opportunities for unemployed youth (work agreement for tackling youth unemployment), and our social matchmaking programme is aimed at further increasing our added value to society. Our heartwarming Amsterdam programme purchases local and fair trade ingredients, and our future vision will see us transformed into an attractive meeting place for everyone A number of initiatives are highlighted below, others can be found via rai nl/mvo

Social matchmaking

Linking social issues and demands to suitable solutions resulting from our activities helps us nd options for adding social value to the (unused) value of our business

An event is the ideal place to attract attention to social challenges in the sector or community related to that event We always look for opportunities to link events to relevant social initiatives, and explore the options for organising a donation programme that links demands from associated social initiatives to leftover materials and/or products In 2021 we organised a Donation Room during Aquatech and METSTRADE, where exhibitors could donate materials and products for reuse on the nal exhibition days.

Catching up on lost education

The pandemic had a major impact on education with teachers and students having to get used to remote schooling This wasn’t always easy and many students ended up lagging behind in their schooling In April the Keizer Karel College and the RAI organised ‘the bRAIn academy’, with a fully COVID-proof environment developed in the RAI for 270 secondary school students to work on subjects they were struggling with. This represented a unique partnership between an educational institute and a commercial company; never before had students in secondary education had the opportunity to take classes in the RAI They were able to take masterclasses about a variety of subjects and work in small groups under the supervision of teachers, mentors and coaches from Remind Learning.

In 2021 various locations in our exhibition and conference centre were also used for taking exams. The RAI was the epicentre of Amsterdam academics in late October, hosting exams from VU University, the University of Amsterdam and the Amsterdam University of Applied Sciences (Hogeschool van Amsterdam) More exams took place in the Europa Hall in December We have accommodated many exams and examinations throughout the years, and have plenty of halls and rooms to ensure safe and responsible education in a time of COVID-19

Working

Peter Strijdonk, training manager at ROCvA, College Centrum.

We actively invest in partnerships with a long-lasting character, including working together with the ROC Amsterdam College in various areas. A good example is the establishment of a hybrid learning environment aimed at securing a high-quality hospitality standard The co-creation worked on setting up a two-year Food & Beverage educational programme (BBL) at level 2 The RAI chose to oer the study to refugees with a newly acquired residence permit The course was due to start in 2020 after a successful pilot with interns in 2019 but had to be postponed indenitely due to COVID-19.

Discussions to provide space to student chefs to gain practical experience started in late 2020. In early 2021, 16 students from various levels began their training at the RAI They were taught by their own teachers in a professional environment and supervised by two RAI chefs authorised to act as instructors This was judged a positive experience by the students and RAI chefs alike.

Heartwarming Amsterdam

The ‘Heartwarming Amsterdam’ project deployed in our kitchens showcases a deliberate choice to work with regional products The concept is aimed at oering RAI visitors a taste of Amsterdam via more organic and regional products. We also support local and sometimes vulnerable producers who depend on clients like the RAI. We now have a substantial network of local suppliers with products that oer added value to the Amsterdam metropolitan region or society in general Care farms for outings or education, small local farms, urban greenhouses and dairy farms in the region are seen both as suppliers and a key source of inspiration.

This supports vulnerable products in our urban region while enabling us to oer people a chance to enjoy distinctive products grown in the region and dependent on the season. In addition, keeping the route and distance between production and consumption as short as possible helps reduce our CO2 emissions

Our Basement Chefs contribute to the welfare of the city’s residents Remaining stock from the RAI was repurposed via the Food Bank, De Regenboog Group and the Salvation Army during the cold winter period of early 2021 "The RAI had many packets of chocolate milk powder which we were able to distribute to vulnerable Amsterdam residents,” says Yvonne from the Salvation Army. “We are very grateful for this heart-warming gesture! The stock donated by the Basement Chefs was the perfect basis for many litres of soup, and the other donations were also given to people who needed them most ” This partnership with the Salvation Army is of a long-term nature and our chefs maintain close contact with the organisers in order to provide help whenever possible.

Too Good To Go pick-up point

A new initiative started in May 2021 on the northside of our exhibition and conference complex as our chefs supplied meals, snacks, bread, surprises and cake boxes via a Too Good To Go pick-up point The boxes were composed from leftover stock that couldn’t be used in the RAI’s business due to the COVID situation The meals were sold at very attractive rates via an app and the response to this project was very high, with a satisfaction rate of 4.87 out of 5

Open houses and homeless shelters like those run by De Regenboog Group in Amsterdam were busier than ever during the pandemic The RAI made multiple donations in 2021, including one in collaboration with the City of Amsterdam. In March, RAI Amsterdam served as one of the larger voting locations in the city for the national elections The leftover red pencils as well as hundreds of t-shirts, boxes of masks, disinfection products, gloves, oce items and kitchen rolls were donated to De Regenboog Group to benet the organisation’s homeless shelter

This is really impressive: the huge increase in vaccinations in Amsterdam and the massive upscaling of the location has been an exceptional achievement by the GGD, the council and everyone who supported them

Hugo de Jonge, Minister of Health, Welfare and Sport & vice minister-president, 22 December 2021

RAI Amsterdam largest XXL vaccination location in the Netherlands

In January 2021 the municipal health service (GGD) added a vaccination centre to the existing test location in RAI Amsterdam This kept various halls and rooms in use throughout the year Depending on the COVID situation in the Netherlands and the measures applicable at any given time, the GGD was able to scale its use of space up or down as necessary. The RAI also facilitated the ‘testing for access’ policy for a long period as the GGD’s commercial partner. In the times that the food service industry and the cultural, recreational and event sectors were open, ‘testing for access’ was a fast way to get a temporary COVID pass and enter the various venues With the regular up and downscaling of the testing and vaccination spaces and being open to events at the same time, the RAI’s exibility as a multifunctional exhibition and conference centre proved very useful

The vaccination capacity was at its largest by the end of the year as the government hoped to achieve a high level of immunity among the Dutch population For a while we were was the largest (booster) location in the Netherlands and health minister Hugo de Jonge visited the GGD location in the RAI where 17,000 booster shots were given.

Almost 426,000 people visited RAI Amsterdam in 2021 for a COVID test and over 888,000 shots were given.

Environment

Reduced energy consumption and CO2 emissions

The long-term absence of events due to the pandemic resulted in signicant reductions in all types of consumption in 2021. The need to make extra savings also saw us shut down as much equipment as possible, excluding anything required to keep the convention centre safely open In the same year we also returned electricity to the grid via our solar panels for the rst time – a total of 8,968 kWh

All energy consumed by the RAI is green power, which has no CO2 footprint. We receive certicates from Centriq conrming the purchase from provider Vattenfall of green power generated via water power in Scandinavia.

We have no less than 1,806 solar panels available, including 1,632 panels on the roof of Hall 8 Hall 8 measures 12,000 m² and more than 60% of its roof surface is covered in panels – the maximum proportion allowed given its structure and use. The roof of the Amtrium accommodates an additional 174 panels. A total of 2,164 panels have been placed on the nhow Amsterdam RAI hotel As the generated energy is provided to and used by the hotel, this does not aect our CO2 footprint In 2021, the solar panels produced over 1 8 terajoules of energy

Like many other companies, the RAI has previously been subject to energy audits to prove we are implementing sustainable energy savings in relation to the increasingly strict European energy legislation and regulations (EED). The transition to the EarthCheck 4 0 certication means no more energy audits will be necessary

District heating vs gas consumption

Gas consumption has dropped considerably in recent years since the RAI switched to more sustainable district heating The NUON pipeline has have a capacity of up to 12 MWh On balance, the RAI consumed 53 terajoules of district heating energy and just one gigajoule in gas

* no information available

CO2 footprint

We have been calculating our carbon footprint since 2012 The calculation method was evaluated in 2019 under the supervision of an energy consulting rm and various changes were made to the principles: scope 3 was partially included and the reported emissions increased. Total emissions in 2021 were 2,948 tonnes of CO2. District heating, which is distributed via the city grid, is a more sustainable energy source than natural gas as it is based on the residual heat produced during industrial processes, power generation and/or waste separation No gures are available for 2020 as the company was closed due to the COVID pandemic

Together with 55 other parties in the Zuidas business district, RAI Amsterdam signed the Green Business Club Zuidas 2021 – 2025 statement in March 2021 presenting concrete ambitions to realise in the coming years It includes plans such as taking Zuidas o the natural gas grid, operating a virtually emission-free eet, installing 25,000 m² of water-storing green roof, creating a plan for more green and nesting boxes, and working toward a Zero Waste Zuidas. The statement of intent is fully in line with the sustainable vision of RAI Amsterdam. Corporate Social Responsibility is an integrated part of our organisation and business strategy. By signing the statement, the RAI underlines the importance of and works toward its own sustainable operations and an eco-friendly environment

Waste management

The RAI aims to consume and produce in a sustainable way, and everything possible is done to prevent waste Where unavoidable we work closely with partner CSU and subcontractor Beelen to enable high-quality recycling

Where possible, the RAI applies the ‘polluter pays’ principle This means that the parties who produce waste are responsible for its proper separation – separated waste is more sustainable and cheaper than unseparated waste We also use reusable materials whenever possible and actively search for market demands outside of the RAI to ensure valuable residual streams are identied and repurposed and the entire chain is involved The donation programme mentioned at the start of this section is a good example

* no information available

Certications

RAI Amsterdam has the following certications:

Recognised conference venue

YOIN Excellent Meeting Places (previously 5-hammers)

AIPC Gold

EarthCheck 4 0 Platinum*

ITs (Integrated Access Standard)

ISO-9001 (Quality management)

ISO-14001 (Environmental management)

UN Global Compact

BREEAM-Excellent certication (for construction of the Amtrium)

Recognised training company (Samenwerkingsorganisatie Beroepsonderwijs - Bedrijfsleven)

* In 2020 the RAI was the RAI the rst convention centre in Europe to be awarded the Platinum EarthCheck certicate

For employees

RAI Amsterdam is a company for people, by people Our employees are the outward face of the RAI and function as hosts during events. We realise our company goals in a large part by empowering employees with responsibilities, streamlining their tasks and enabling them to make the most of their talents The fact that the RAI is for everyone is also clear from our HR policy

Since March 2020 the Dutch government has implemented an urgent recommendation to work from home whenever possible in view of the COVID-19 pandemic. Employees were connected remotely and actively participated in savings programmes and new initiatives.

Satisfaction within the organisation remains high despite the considerable impact of the COVID crisis and resulting internal changes

In 2021, we focused on the implementation of R E I S, a new leadership prole for all employees within the RAI The prole anchors the main competencies and behaviours that contribute to reaching the strategic goals of the RAI. The main themes herein are result-orientation, taking responsibility, innovation and cooperation

Staying connected

Maintaining engagement and connectivity in the organisation were key themes throughout 2020 and 2021 A large part of the organisation continued to work mainly from home in 2021 A taskforce to help keep employees engaged and connected had already been established in 2020. Recommendations from the ‘connectivity’ taskforce were taken onboard by various departments, resulting in a wide range of initiatives that started in 2021.

The internal webinar of the Board was changed to a live show called RAI Talks. Executive and Supervisory Board members are regularly invited as guests to update the organisation on the latest developments In addition, the Board and its members share brief video messages on specic initiatives and activities in the RAI at a time of COVID;

There are periodic virtual meetings with team members, managers (management days) and the organisation as a whole Social interaction is stimulated via virtual and blended coee breaks, social gatherings and a virtual Christmas celebration, all in accordance with the latest COVID measures;

The intranet, available via an app for smartphones (among others), is actively used by employees to retrieve information and share tips about issues like working from home

Multi-tasking

Operational services for municipal health service

Another way to keep employees engaged was introduced in 2020, with operational employees of the RAI being asked to perform operational services for the municipal health service (GGD) The success of the concept led to these eorts being extended to all RAI employees in 2021. In every case this involved services which could not be performed by the GGD itself, such as trac and crowd control at the test sites and hosting services at the entrances

All RAI employees involved in crowd-control and access checks

A type of multi-tasking was also applied to the events that took place in the RAI as of September In this period, visitors could only access an event when they could show a valid COVID pass in addition to their ticket and be subjected to a health check. To make this process as smooth as possible employees from all layers of our organisation performed these tasks

Employee satisfaction

More surveys

Employee satisfaction is a crucial yardstick and instrument for the continuous improvement of our company The long period without physical events and working from home made it even more important to monitor employee satisfaction on a regular basis. This was done twice in 2021, with a focus on dierent themes in March and September The focal point of surveys is to map the experience of the employees and collect their suggestions for improvement This input is then used to try and increase the satisfaction, involvement and enthusiasm levels of our sta.

Good general satisfaction under the circumstances

The general satisfaction of employees was measured in both surveys In contrast to previous years, participants were asked to give a mark (1 to 10) for the level of satisfaction they felt regarding their work at the RAI This was added as an additional question in the last survey of 2020 to allow for comparison in 2021

Thanks to the steps taken towards engagement and connectivity, the satisfaction level was high In 2021, employees gave working at the RAI an average score of 7.1. In 2020 this was 7.5. The lower score could easily be explained by the circumstances we had to work in and the pressure this placed on our personal and professional lives The good score can be largely attributed to the enormous engagement among employees and the high level of interconnectivity (76% feel a (very) strong connection to the RAI). The willingness to help other employees also scored very highly (96%).

May survey: job satisfaction

The main theme in the May survey was job satisfaction In this period, working from home was still the standard and this had a signicant eect on employees as many jobs in the RAI depend on the events taking place there Multitasking helped maintain job satisfaction at a good level. The prospect that events would be starting after the summer kept employees going

September survey: cooperation

The main theme of the September survey was cooperation within and outside of people’s own team Cooperation in the RAI is often experienced as positive Giving and receiving feedback was shown to be a focal point and will become part of the RAI’s leadership programme in 2022.

Vitality

Focus on maintaining employee tness

RAI Amsterdam’s goal to promote the vitality of its employees so that they can be t, energetic and healthy at work has become even more challenging with so many working from home Over the course of 2020 and 2021 we promoted exercises to keep employees t and energetic, including desk exercises, and facilitated bike and walking tours with employees who live in the same area. We also introduced a 'coee to go' walking map for which employees could register and organise outdoor walks with other employees In periods that sport classes could take place outdoors (individually and in groups) we also facilitated bootcamps at the RAI for employees

Diversity

We strive to ensure the diversity of our departments in terms of age, experience, gender and competencies, and aim to further broaden the concept of diversity in the years to come. We are convinced that diverse teams also have a positive inuence on our results.

Balanced male/female ratio

In late 2021 we had a well-balanced employee database with 51% female and 49% male sta (on an FT basis)

Goal of Talent to the Top charter achieved

The objective in the eld of gender diversity as described in the Talent to the Top charter was also met: the share of women in the policy team and second echelon of managers is 47%.

Composition of personnel

Below are some cross-sections of the RAI’s employees.

Personnel

Balance at the end of the year

Personnel, by age

Percentage / FTE (balance at the end of the year)

BY AGE

Personnel, by specialism

Percentage / FTE (balance at the end of the year)

BY DISCIPLINE

Absence due to illness

The absence due to illness rate in 2021 was 5.0% (5.1% in 2020), which we consider a reasonable gure.

Absence due to illness

Organisation setup and pay ratios

Flat organisational structure

In implementing the reorganisation in 2020 due to the COVID crisis, we applied a horizontal organisational structure without too many intermediary management layers. The statutory Executive Board heads the management team comprised of business unit directors and business support managers They manage departments with managers (depending on the scope) and employees

Remuneration

Policy In Line With Market

average Directors, managers and employees are paid salaries in line with the market average The pay ratio that reects the total remuneration of the best-earning director compared to the average employee is 7 3 (end 2020: 7 4) The pay ratio decreased slightly in 2021.

Cooperation with RAI works council

Frequent and constructive dialogue

A frequent and constructive dialogue was held with the works council in 2021. This year’s meetings mainly focused on the transition plans related to the reorganisation in 2020, as well as the steps to be taken by the company in view of the COVID crisis

In addition to formal meetings with the Board, the dialogue continued in a number of subcommittees such as the HRM Committee, Financial Committee, Working Conditions Committee, Terms of Employment Committee, Pensions Committee and Temps Committee.

Works council provides support and information

The works council itself organised virtual meetings for employees to oer support and inform them about any issues it was involved in

New works council elected

The works council organised elections in October and there were sucient candidates among the sta for all seats to be lled

For shareholders and nancers

RAI Amsterdam has two shareholders: the RAI Association and the City of Amsterdam

In April 2020 we agreed to a new nancing scheme with three banks, which concluded the renancing process. This has assured a portfolio of long-term nancing and current accounts for the years ahead. The club deal nancing agreement with Deutsche Bank and Rabobank Amsterdam established in 2013 was hereby completely amortised

We applied and received funds from the NOW 1, 2 and 3 government support schemes We were also given a tax deferral and benet from the GO-C corporate nancing guarantee.

Shareholders

RAI Amsterdam (RAI Holding BV) has two shareholders: the RAI Association and the City of Amsterdam.

RAI Association: 75 percent

The RAI Association owns 75% of the shares in RAI Amsterdam This trade association promotes the interests of 700 manufacturers and importers of passenger cars, trucks, trailers, bodywork and special vehicles, motorcycles and scooters, mopeds and bicycles

City of Amsterdam: 25 percent

The remaining shares are owned by the City of Amsterdam.

Shareholder meetings

There were two shareholder meetings in 2021: the regular annual meeting and an extraordinary shareholder meeting based on proxy voting in October

General meeting

The following matters were addressed during the general meeting in April:

Ms De Macker was reappointed as a Supervisory Board member after being unanimously nominated by the Supervisory Board Both shareholders had already announced they were in agreement with the reappointment before the meeting took place. The decision was conrmed during the meeting and Ms De Macker was reappointed for a period of four years

The 2020 Annual Report was discussed and the Financial Statement conrmed The general meeting was informed about the statements from the Supervisory and Executive Boards and agreed with osetting the negative result over book year 2020 of €34.4 million with the Other Reserves item in the company equity.

The Executive Board was discharged for its policy and the Supervisory Board

For Its Supervision

The status of the four-track policy was discussed in detail (see 2021, the COVID crisis continued for more information);

The general meeting was informed of the shareholder report; The general meeting was informed of the 2021 plan, including budget; The general meeting said goodbye to Supervisory Board member John van der Steen

General meeting in October

Mr Takens was appointed as a member of the Supervisory Board during the meeting in October The decision was made with an absolute majority of the votes and the RAI Association voted in agreement The City of Amsterdam withheld its vote because Mr Takens will be oered the usual remuneration for Supervisory Board members, which is above the WNT- II standard

Dividend

Dividend policy

The most recent dividend policy was determined for the period 2013-2018 and included the provision that we pay our shareholders a xed dividend per year of €2 24 million (price level 2014; indexed annually based on the consumer price index CBS). Should the net result be lower, the dividend is reduced to at most the net result, and the unpaid dividend paid in the following year, if the net result was sucient. The cumulatively owed dividend over the previous book years will therein never be higher than the (indexed) xed dividend over the last book year

By way of derogation from the aforementioned policy, we determined a one-o dividend in 2019 of €9 9 million to be paid over 2019 (€2 4 million) and 2020 (€7 5 million) Only part of the 2020 payment was made due to the situation in which we found ourselves as a result of the COVID pandemic: in January 2020 we provided €3.75 million in payments In view of the pandemic, it was decided in the spring of 2020 not to make any dividend decisions for 2019

A similar decision was made for 2020: not paying a dividend is one of the conditions of the government’s corporate nancing guarantee (GO-C) Dividend payments are not possible before the GO-C has been fully paid o in December 2023 or as early as possible. A similar decision should be made for 2021.

Financing

In April 2020 we agreed to a renancing scheme consisting of a nancing arrangement with three banks: ING Bank NV, Deutsche Bank AG and Coöperatieve Rabobank UA, in equal parts The scheme consists of three parts:

Facility A: with a value of €24 million;

Facility B: Bullit loan with a value of €36 million;

Facility C: current account with a value of €30 million

An amount of €7 million was paid o in the year under review

As a result of the COVID-19 pandemic, RAI Holding BV agreed to additional nancing worth €20 million with the aforementioned banks in December 2020 This loan has a term of three years and is based on the corporate nancing guarantee (GO-C) by which the state guarantees 80%. Further information is provided in the notes of the consolidated balance sheet per 21 December 2020 under ‘long-term loans’

Two loans were taken out in 2014 for the nancing of solar panels with Triodos Bank and the Amsterdam Investment Fund of the City of Amsterdam The scope of both loans amounts to €0 3 million by the end of 2020

For further clarication of the nancing positions please see the notes on the consolidated balance sheet in the nancial statement (1.1.7 and 1.1.8).

COVID-19 support schemes

In 2021 the RAI was eligible for the Dutch government’s NOW and TVL schemes. The NOW scheme is intended for employers who are suering a loss in turnover in order to safeguard jobs The TVL scheme reimburses xed costs for employers suering a turnover loss of at least 30% RAI Amsterdam received a total of €14 2 million from these schemes.

Prospects for 2022

Large-scale vaccination took place in the Netherlands and in most countries where the RAI’s international visitors come from. In February 2022 it became clear that the Omicron variant was mild enough for the Dutch government to allow the reopening of conferences and events We expect 2022 to contribute to the recovery of society, initially in a social sense, as well as the recovery of the RAI itself And that means a busy year awaits. We have mainly focused on events postponed from 2020 and 2021. At the same time we have continued to successfully acquire new international exhibitions such as Silicone Expo and Interspill for the agenda We will also be welcoming back Women in Tech to the RAI, and are seeing an increase in the return of relevant medical conferences such as EAU, ESC, IASP Word on Pain and ESCRS The challenge will lie in fast upscaling and optimal cooperation with suppliers and exible employees.

Expected recovery in 2022

COVID restrictions ended

Based on the most likely realistic insights at this time, we expect to be functioning without any limits from March 2022. Work methods related to access checks and control and other COVID-related measures will be kept on standby and can easily be scaled up or down if necessary. Organisers and exhibitors have faith in a strong recovery and the RAI shares this condence The expectations are therefore positive, although uncertainty remains a factor

Developments in Eastern Europe

The recent geopolitical tensions and international conict between countries may also aect our future Although the turnover from Russia and Ukraine is in itself limited and non-material, and a further, even signicant rise in energy costs will not be a risk for our continuity according to current insights, we are and will continue to be dependent on the willingness of exhibitors and visitors to travel to Amsterdam for international events While there are no reasons to doubt people’s willingness to do so at present, developments can change The consequences of the war in Ukraine remain uncertain.

Prospects

For a company like RAI Amsterdam that was at a near standstill in terms of turnover due to government measures, there are – like any company in a similar situation – inevitable questions about continuity Taking into account the current insights and estimates, including those related to the aforementioned developments and the closure of our company for a large part of Q1 2022, we expect to be able to end the year with a positive result The current conclusion of the Board, based on the analysis and latest insights, is that the organisation will be able to resolve the expected consequences using its own resources

In conclusion

The Board thanks all stakeholders for their involvement, eorts and perseverance – and also thanks our employees. The consequences of the second period of closure were challenging for the entire sector

A special word of gratitude goes to John van de Steen, active as Supervisory Board member until April 2021 The Board thanks John for the way he fullled his role as vice chair and Supervisory Board member.

Amsterdam, 9 June 2022

Executive Board of RAI Holding BV

P (Paul) Riemens, CEO

M (Maurits) van der Sluis, COO

Going concern assumption

The Board declares that these consolidated nancial statements have been prepared assuming that the company will continue as a going concern