. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Stakeholder dialogue, materiality and reporting

RAI Amsterdam has periodic meetings with its stakeholders to gain insight into which issues are important for them. The overview below shows how and how often RAI Amsterdam has these structural dialogues.

Dialogue with stakeholders

Stakeholder group Dialogue type Frequency Topic

Internal stakeholders, shareholders, clients, suppliers Extensive stakeholder consultation 2016 1x approx. every 3 years Policy review

Clients

Surveys After event Client satisfaction Visitors Social media Continuous Activities related to the RAI, reachability Neighbourhood residents Programming meeting 8-10x a year Activities in and around the RAI Suppliers Inspiration and feedback sessions Regularly Sustainable procurement, realisation of activities and work environment Employees Employee satisfaction survey 1x every 2 years Employee satisfaction Transport companies (e.g., NS, GVB) Meeting Regularly Reachability RAI around events

An extensive stakeholder consultation and materiality determination process took place in 2016. The scope was corporate social responsibility and three stages were involved: stakeholder mapping, stakeholder consultation (internal and external interviews and surveys), and analysis and reporting.

CSR themes

The most common topics named by the stakeholders were waste and energy, employees, sustainable procurement, mobility, social engagement and security. Another topic mentioned involved event content – which was deemed to be very important by internal stakeholders. As the aforementioned topics are the most material, they form the foundation for the CSR reporting which has been integrated within the financial report starting with the 2017 Annual Report.

Materiality

The figure below illustrates the relative importance according to the stakeholders and to RAI Amsterdam.

Reporting

This report was drawn up in accordance with the guidelines version 4.0 (G4) of the Global Reporting Initiative – application level ‘core’. The GRI guidelines are available via www.globalreporting.org.