Stakeholder dialogue, materiality and reporting RAI Amsterdam has periodic meetings with its stakeholders to gain insight into which issues are important for them. The overview below shows how and how often RAI Amsterdam has these structural dialogues.
Dialogue with stakeholders Stakeholder group
Dialogue type
Frequency
Topic
Internal stakeholders, shareholders, clients,
Extensive stakeholder
1x approx. every
Policy review
suppliers
consultation
3 years
2016 Clients
Surveys
After event
Client satisfaction
Visitors
Social media
Continuous
Activities related to the RAI,
Neighbourhood residents
Programming meeting
8-10x a year
Activities in and around the RAI
Suppliers
Inspiration and feedback
Regularly
Sustainable procurement,
reachability
sessions
realisation of activities and work environment
Employees
Employee satisfaction survey
1x every 2 years
Employee satisfaction
Transport companies (e.g., NS, GVB)
Meeting
Regularly
Reachability RAI around events
An extensive stakeholder consultation and materiality determination process took place in 2016. The scope was corporate social responsibility and three stages were involved: stakeholder mapping, stakeholder consultation (internal and external interviews and surveys), and analysis and reporting.
CSR themes The most common topics named by the stakeholders were waste and energy, employees, sustainable procurement, mobility, social engagement and security. Another topic mentioned involved event content – which was deemed to be very important by internal stakeholders. As the aforementioned topics are the most material, they form the foundation for the CSR reporting which has been integrated within the financial report starting with the 2017 Annual Report.
Materiality The figure below illustrates the relative importance according to the stakeholders and to RAI Amsterdam.
127
