STUDY ON PREFERENCES AND CONFIDENCE OF TOURISTS, WHEN BUYING PACKAGE TOURS AND OTHER SERVICES IN TRADITIONAL OR VIRTUAL TRAVEL AGENCIES.
Celine Fernández Ariadna Gallego Patricia Gómez Mónica García
WORLD TRAVELLER AGENCY This questionnaire has 15 questions and it is specially designed to complete a study about customer´s preferences when buying in virtual travel agencies or in traditional ones. Thank you for your collaboration. 1-Please, tick your age. Between 18 and 25 years old
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Between 26 and 35 years old
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Between 36 and 50 years old
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Between 51 and 65 years old
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Over 65 years old
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2-Sex: Male
Female
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3-Civil status: ———————— 4-Profession: General manager
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Employee
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Bussiness
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Housewife
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Official worker
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Retired
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Student
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Others:
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Freelance
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5-Do you like travelling? Yes
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No ۞
6-How often do you travel? Once a week ۞ Once a month ۞ Once a year ۞ More than once a year ۞ 7-Who do you usually travel with? On my own
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with my partner
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Organized group
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With friends
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With my family
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Other:
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8-Main reason for travelling: Leisure
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Adventure
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Culture
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Sports
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Bussiness trip
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Resting
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Education
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Other:
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Beach and sun
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9-What kind of means of transport do you use when travelling? _______________ 10-What kind of accommodation do you prefer? Bed and breakfast Two Star Hotel Three Star Hotel Four Star Hotel
Rural Hotel Camping Youth Hostel Otros
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11-Do you prefer to look for information on the Internet befote travelling? Yes
No
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12-About your last trip, where did you buy it? Through a travel agency in an office
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Through a virtual travel agency
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I organized it myself
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13-If you boutht it through a travel agency in an office, please indicate how you found the services received: Very good
Good
So-so
Bad
Very bad
Accommodation Transport Restauration Tours 14-Please rate in the next numerical scale, the services received in your last trip, being 1 the lowest rate and 5 the highest one: 1
2
3
4
5
Information Prices Treatment Brochures
15- If you bought it through a virtual travel agency, please indicate how you found the services received: Very good
Good
Accommodation Transport Restauration Tours Fairs and parties THE SURVEY IS FINISHED THANK YOU FOR YOUR COLLABORATION
So-so
Bad
Very bad