English survey

STUDY ON PREFERENCES AND CONFIDENCE OF TOURISTS, WHEN BUYING PACKAGE TOURS AND OTHER SERVICES IN TRADITIONAL OR VIRTUAL TRAVEL AGENCIES.

Celine Fernández Ariadna Gallego Patricia Gómez Mónica García

WORLD TRAVELLER AGENCY This questionnaire has 15 questions and it is specially designed to complete a study about customer´s preferences when buying in virtual travel agencies or in traditional ones. Thank you for your collaboration.

1-Please, tick your age.

Between 18 and 25 years old

۞

Between 26 and 35 years old

۞

Between 36 and 50 years old

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Between 51 and 65 years old

۞

Over 65 years old

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2-Sex: Male

Female

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۞

3-Civil status: ———————— 4-Profession: General manager

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Employee

۞

Bussiness

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Housewife

۞

Official worker

۞

Retired

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Student

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Others:

_________

Freelance

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5-Do you like travelling?

Yes

۞

No ۞

6-How often do you travel?

Once a week ۞ Once a month ۞ Once a year ۞ More than once a year ۞

7-Who do you usually travel with?

On my own

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with my partner

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Organized group

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With friends

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With my family

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Other:

_______

8-Main reason for travelling: Leisure

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Adventure

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Culture

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Sports

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Bussiness trip

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Resting

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Education

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Other:

____________

Beach and sun

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9-What kind of means of transport do you use when travelling? _______________ 10-What kind of accommodation do you prefer?

Bed and breakfast Two Star Hotel Three Star Hotel Four Star Hotel

Rural Hotel Camping Youth Hostel Otros

۞ ۞ ۞ ۞

۞ ۞ ۞ ۞

11-Do you prefer to look for information on the Internet befote travelling?

Yes

No

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۞

12-About your last trip, where did you buy it?

Through a travel agency in an office

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Through a virtual travel agency

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I organized it myself

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13-If you boutht it through a travel agency in an office, please indicate how you found the services received: Very good

Good

So-so

Bad

Very bad

Accommodation Transport Restauration Tours 14-Please rate in the next numerical scale, the services received in your last trip, being 1 the lowest rate and 5 the highest one: 1

2

3

4

5

Information Prices Treatment Brochures

15- If you bought it through a virtual travel agency, please indicate how you found the services received: Very good

Good

Accommodation Transport Restauration Tours Fairs and parties THE SURVEY IS FINISHED THANK YOU FOR YOUR COLLABORATION

So-so

Bad

Very bad