The Tek RMD from Matia Mobility - Frequent Questions

Q: IS THE TEK RMD APPROPRIATE FOR MY HEIGHT AND WEIGHT?

A: The TEK RMD is appropriate for users from 4’7” (140 cm) to 6’3” (190 cm) and the product can support weights from 88 lbs (40kg) to 265 lbs (120kg).

Q: HOW DO I KNOW IF I CAN USE THE TEK RMD?

A: You should first of all read the guidance we provide and pay special attention to the contraindications for use. In all cases our staff will wish to ensure that the system is going to be safe and effective for the user. We will assess each potential user and make sure that the essential requirements for the system are met. We will also take the measurements needed to ensure that the TEK RMD is optimised for each user. Normally the system is configured in the factory and shipped directly to the user. One of our staff will then visit to make the fittings and adjustments and ensure training is carried out.

Q: WHERE CAN I USE THE TEK RMD?

A: The TEK RMD allows for free, independent movement in most indoor spaces, such as the home, office, school or shopping centre. Its compact dimensions, 15.6" wide and 29.5" long (39.5 cm X 75 cm), allow it to fit through narrow spaces that are often inaccessible to wheelchairs. When not in use, the TEK RMD can simply be manoeuvred (by using a remote control) to an out-of-the-way place, ensuring that you can sit on a couch or chair, free from your mobility device altogether.

The outdoor wheels have dimensions of 23.5” wide and 40.3” long (60 cm x 103 cm). Larger tires and a wider and longer footprint give the Tek RMD the stability to drive on uneven outdoor spaces safely. This includes pavements, patios, paved walking and biking paths, as well as grass and gravel – under safe discretion. Maximum slope in outdoor mode, and in a safe driving position is 6 degrees.

When not in use, the Tek RMD can simply be manoeuvred by using the remote control to an out-of-the-way place, ensuring that you can sit on a couch, bed or chair, with the device out of your way.

Q: HOW DO I KNOW THAT THE TEK RMD IS SAFE?

A: In designing the TEK RMD, the manufacturers emphasised safety above all else. Because you can easily get into the device from the back without assistance, the TEK RMD eliminates the often-dangerous manoeuvres that are required for getting into wheelchairs (like using upper-body strength and momentum to hoist into it). With the TEK RMD, your own weight is used for stability, and the device holds key balance points to prohibit unwanted movements and keep you steady.

The TEK RMD was rigorously tested before releasing it to the market, including putting it through extensive trials at Heidelberg University Hospital, where paraplegics tested the device for themselves and offered valuable feedback that made the TEK RMD even better. At the time the TEK RMD comes onto the market, the system will have undergone a series of TÜV (Technical Inspection Association) tests to verify that the system meets international safety standards.

Q: HOW DOES THE TEK RMD RUN AND OPERATE?

A: Like motorised wheelchairs, the TEK RMD is battery-operated. Two batteries power the move from sitting to standing and provide for movement. Standing up requires no effort.

The Electric Lifter version has taken away the effort involved in standing or sitting again. The user operates a lever to rise or sit.

Q: HOW DO YOU CHARGE THE TEK RMD?

A: The device comes with a battery charger, which is plugged into a traditional electrical outlet. The device is fully charged in 4.5 hours and can be charged overnight. On average a charge will last about 1 to 2 days depending the weight of the user and the floor surface. There are two sealed unit batteries within the unit that can be expected to last for 2 years before replacement.

Q: HOW DO I TRANSPORT THE TEK RMD?

A: The device can be transported most easily in a van. Using its remote control, the TEK RMD can be easily guided up and down ramps for easy loading and unloading. It’s too heavy to manually lift into a vehicle. It is too heavy to lift manually into a vehicle.

Q: CAN I USE THE TEK RMD ON RAMPS?

A: The product can be used on ramps typical of those found in shopping centres of less than 6 degrees. The user can adjust their position to increase stability and avoid the feeling that they will tip forward or backward. We cover this topic in product deliveries.

Q: WHERE IS THE TEK RMD MADE?

A: The product is made in the United States in Salt Lake City, Utah

Q: WHAT IS THE OUTDOOR RANGE?

A: It’s 7.72 km – approximately 4.68 miles

Q: CAN I USE THE Tek RMD IN THE RAIN?

A: Yes – The product is tested in wet conditions and has IPX4 level water ingress protection.

Q: HOW DOES THE ASSESSMENT PROCESS WORK?

A: The client, or someone on their behalf, should fill in our secure web-based assessment form. This will ensure the device is safe an appropriate for the client to try.

We will then arrange a demo in the client’s home (or appropriate local clinic). Please note that the demo unit will be adjusted in height for the client but may not be a ‘perfect fit’. Any final device will be configured exactly for the client’s stature. A report will be provided after the assessment detailing any recommendations, challenges and considerations.

Q: WHAT TRAINING IS REQUIRED TO USE THE TEK RMD?

A: When the Tek RMD is delivered we will go through safely getting into and out of the device, basic operations and navigation. We document correct / ideal positioning and advise on increase of use over a period of time.

We can provide a Competency Assessment which can be used with family, assistants and carers.

A four to six week check in is usually carried out over Zoom / Teams. An in person visit will be arranged if there are any major challenges which need to be addressed.

Q: WHAT IS THE DELIVERY LEAD TIME?

A: The device is configured to the client’s stature and shipped from the USA. At present we would anticipate the delivery and setup to be 4 weeks from order confirmation.

Q: WHAT IS THE WARRANTY?

A: Matia Mobility Inc warrants the Tek RMD for a period of one (1) year from the purchase date. The buyer may also have other legal rights based on the country of purchase. If the device is proven defective within the warranty period, Matia Robotics will repair or replace the device. This warranty does not cover devices:

• Defective / removed serial numbers

• Devices subject to improper use or maintenance or modifications

• Devices subject to storage or accident or damaged due to reasons beyond Matia Robotics’ control

• Devices used with unauthorised accessories or parts

Q: WHAT IS THE LIFE OF THE DEVICE?

A: The expected replacement life of the device is 7 years. Parts and servicing will be available for the device for this full period, after which it may require replacement or upgrade.

Q: WHAT ARE THE SERVICING OPTIONS?

A: We anticipate, with normal wear and tear, your device may require servicing from the age of 2 years+. This would include regular maintenance activities, and replacement parts for both comfort and cosmetic reasons.

Our full Tek RMD Full Service includes the following:

• Visit to your home / convenient location for same day check and repair

• Replacement of Batteries (2)

• Replacement of Gas Spring (Original gas spring version only)

• Replacement of Motor Belt Set

• Replacement of Side Springs

• Replacement of Foot Bands

• Replacement Seat Cushion

Q: DO I NEED TO BUDGET FOR SPARE PARTS / CONSUMABLES?

A: Some spare parts (eg cushions and batteries) can be individually purchased and replaced by the client as required. The rate of replacement will depend on intensity of use, care of device and appropriate storage.

Q: SHOULD I INSURE MY DEVICE?

A: We would recommend insuring your device for accidental damage or theft. Many Class 2 devices are covered under your home contents insurance – provided it doesn’t exceed the single item limit in your policy. You should seek clarification from your provider.

Personal Possessions Cover in addition should cover you outside of the home. There are a number of bespoke insurance packages for mobility aids / power wheelchairs and other assistive devices which may be more appropriate and offer you cover and peace of mind for multiple devices. We cannot recommend any specific providers but we will be happy to provide any required information to help you obtain quotes.

Dealer Address

Anatomical Concepts (UK) Ltd, Unit 18, Block 6 Trading Estate, Third Road, Blantyre. GScotland

G72 0UP

T: 0141–628–8222

E: info@anatomicalconcepts.com