b u i l d i n g
o p p o r t u n i t i e s
ANNUAL PERFORMANCE REPORT 2009-2010
NONA Child Development Centre
s t r e n g t h e n i n g
a b i l i t i e s
NONA Child Development Centre 2802 34 Street, Vernon BC V1T 5X1 Phone: 250 549 1281 www.nona-cdc.com
North Okanagan Neurological Association (NONA) Board of Directors 2009-2010 PRESIDENT
DIRECTOR
DIRECTOR
Janice Foster
Claire Abbott
Nancy House
VICE PRESIDENT
DIRECTOR
DIRECTOR
Peg Graham
Tania Milliken‐Heape
DIRECTOR
DIRECTOR
Linda Graves TREASURER
Allen Dubeski
NONA Child Development Centre
Jacquie Hansen
Annual Performance Report 2009-2010
Marlene Sokol
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Opportunities abound The past year has been a rewarding and enjoyable time for me as President of the NONA Board of Directors. It has gone by very quickly, and has been full of opportunity, activity and fun. Over the past year the Board of Directors of NONA has continued to guide the direction and vision of the NONA Child Development Centre. Our Board has grown by two new members, Claire Abbott and Tania Milliken‐Heape, new additions that have brought many great ideas to the table. Thank you to all of the Board for your ongoing support and work on behalf of the children and families we serve. As we sit here in the Clubhouse, I am again amazed at the good fortune NONA continues to have. Early this year we entered into an agreement with the North Okanagan Handicapped Association to purchase this house. This opportunity has allowed us to plan for the growth of our Autism Services program, and to dream a little about the future. I would like to thank Dave and Elaine Brew, Nancy MacDonald, and Joey Rivey for their support of NONA, and assure them that we will put all of our efforts into making this house a central place for children and youth with special needs. Our Executive Director, Helen Armstrong, continues to successfully manage the day‐to‐day operations of NONA and represent NONA in the community. The Board appreciates and thanks her for her commitment to our organization. As always, the staff of NONA provides exceptional services to the children and families of the North Okanagan. I would like to thank them on behalf of the Board of Directors for their dedication and great work. This spring one of our long time employees, Susan Wells, retired and we would like to wish her well in her endeavours. Thank you again to our members, the NONA Board, the families we serve, and our wonderful staff that bring a positive and professional attitude to work every single day of the year. Respectfully submitted, Janice Foster Board President NONA Child Development Centre
Annual Performance Report 2009-2010
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Report from the Executive Director Welcome to the Annual Report for the 2010 year, and thank you for taking the time to read our report and attend the annual general meeting. The theme for this year’s report is “building opportunities” which describes our last twelve months. Over the last year we had many opportunities and challenges to address—a few of them were:
The sluggishness of the BC economy, which affected both our Centre and the families we serve.
Severe cutbacks faced by the Ministry of Children and Family Development (MCFD), although services to children and youth with special needs were somewhat protected. NONA continues to lobby locally and provincially for the protection of our services.
MCFD’s transformation of their service delivery model to be more family centered, something that NONA strongly believes in.
A visit to NONA by Minister Mary Pollock, which gave us the opportunity to highlight our services and our community.
The retirement of Susan Wells, IDP Supervisor after 23 years. Susan is off on an adventure to Nepal to provide infant development services to the underprivileged.
The acquisition of the Clubhouse! We are very grateful to the North Okanagan Handicapped Association for this opportunity. We hope to have the Clubhouse fully operational with services there for children and youth with Autism Spectrum Disorders by January 2011.
Throughout all of this, NONA does what we like to do best – provide the best quality services to our families that we can. I am very grateful to the staff for their commitment and hard work. Our Board continues to guide the Centre with thoughtful decisions and a steady hand. Janice is tireless in her efforts to support NONA, and I thank her and the Board very much for the direction that they have provided.
NONA’s involvement was great for our family to feel supported at home during periods between Children’s Hospital visits. Thanks! We appreciated it!
As we face the upcoming year, I am sure there will be new opportunities and challenges around the corner. While it may be hard to predict the future of BC’s economy, one thing is for sure: NONA will be here to help the children. Thank you to the families we serve for your trust in us, and to our members for the shared belief in the potential of all children. Respectfully submitted, Helen Armstrong Executive Director
NONA Child Development Centre
Annual Performance Report 2009-2010
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Referrals to NONA April 1, 2009‐March 31, 2010 How many children were referred to
Where are the children from?
NONA this past year?
AREA
341 children were referred to NONA. Referrals have steadily been increasing in the past five years.
Vernon/Coldstream
78%
Armstrong/Falkland
10%
Lumby/Cherryville
6%
Out of Town
6%
PERCENTAGE
400
350
300
Who connected the children to 250
NONA?
200
21% of all referrals were from families who referred their own children.
150
100
50
0 2005-2006
2006-2007
2007-2008
2008-2009
2009-2010
Most community referrals are from the following service providers:
Who were the children that were
COMMUNITY REFERRAL
referred?
SOURCES
AGE AT REFERRAL
PERCENTAGE
PERCENTAGE
Public Health Nurses
31%
Family Doctors
17%
0‐1.11
40.5%
Pediatricians
16%
2‐4.11
43.5%
Child Care Settings
11%
5‐11.11
13%
IHA S‐LPs
9%
12‐18.11
3%
MCFD
6%
VJH
3%
Others
7%
Boys vs. Girls BOYS & GIRLS
NONA Child Development Centre
PERCENTAGE
Boys
66%
Girls
34%
Annual Performance Report 2009-2010
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Agency Outcomes Effectiveness Looking back, did NONA’s involvement with your child help him or her? 100% of families who responded to our discharge survey answered NONA staff helped or helped greatly.
Before NONA, my child was unable to participate in any activity. NONA’s support, ideas & technical skills helped her develop properly so she could participate.
Efficiency 29% reduction in the interest of NONA’s long term debt Dependency on MCFD funding decreased by 1.1% in the past year
Service Access Overall NONA program staff decreased the time between the date of referral and first contact by 12% from last year. However, demand for the autism services has increased, particularly over the age of 6. Wait time for this program has increased significantly since the previous year as demand currently exceeds capacity.
Satisfaction MCFD contracts
Rental
Individualized funding
Fees for service Special events fundraising
Donations
100% of families who responded to our discharge survey reported that they would recommend NONA’s services to a friend whose child needed extra help.
Gaming
NONA Child Development Centre
Annual Performance Report 2009-2010
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