Global Service Quality (SQM) and Coustomer Experience Management (CEM) Market 2015-2019 is the latest addition to reportsnreports.com industry research reports collection. The report is about 80 pages published in March-2015. Global Service Quality (SQM) and Coustomer Experience Management (CEM) Market 2015-2019 has been prepared based on an in-depth market analysis with inputs from industry experts.
Analysts forecast the Global SQM and CEM market to grow at a CAGR of 14.25 percent over the period 2014-2019. SQM is a tool used for comparing expectations with the performance of the product and service. Improved service quality increases the ranking of an organization and helps sustain in the comp etitive market. CEM is a management tool used to get insights about the customers, which helps organizations take right decisions with respect to their business. It tries to understand multiple aspects of the customer through touch points. Effective utilization of CEM helps enterprises in improving customer satisfaction and increasing brand loyalty. Companies need to manage customer experience effectively and ensure that they attain the maximum level of customer satisfaction to sustain the competition in this challenging business environment.
Covered in this Report This report covers the present scenario and the growth prospects of the Global SQM and CEM market for the period 2015-2019. To calculate the market size, the report considers revenue generated from sales of SQM and CEM tools to enterprises. It includes revenue generated from the sales of the following CEM tools: Text analytics Web analytics Speech analytics EFM The report Global SQM and CEM Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers Europe, Latin America, North America, and the APAC and MEA regions; it also covers the Global SQM and CEM market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market. Buy The Report @ http://www.reportsnreports.com/Purchase.aspx?name=344861 . Global Service Quality (SQM) and Coustomer Experience Management (CEM) Market 2015-2019
Key Regions APAC Europe Latin America MEA North America
Key Vendors Adobe Systems HP IBM Oracle Inquire for Discount @ http://www.reportsnreports.com/contacts/Discount.aspx?name=344861 .
Other Prominent Vendors Amdocs Attensity Group CA Technologies Chatterplug ClickFox Corsential Egain Communications Empathica iPerceptions
Global Service Quality (SQM) and Coustomer Experience Management (CEM) Market 2015-2019
Medallia Microsoft Riverstar Software Webtrends
Market Driver Growing Demand for Mobile Analytics Market Challenge Difficulty in Handling Social Media Market Trend Demand for Cross-channel Analytics
Key Questions Answered in this Report What will the market size be in 2019 and what will the growth rate be? What are the key market trends? What is driving this market? What are the challenges to market growth? Who are the key vendors in this market space? What are the market opportunities and threats faced by the key vendors? What are the strengths and weaknesses of the key vendors?
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Global Service Quality (SQM) and Coustomer Experience Management (CEM) Market 2015-2019
List of Exhibits: Exhibit 1: Market Research Methodology Exhibit 2: SQM Touch Points Exhibit 3: CEM Touch Points Exhibit 4: Evolution of CEM Exhibit 5: SQM Workflow Exhibit 6: Steps to Maximize Customer Experience Exhibit 7: Global SQM and CEM Market 2014-2019 US$ (billion) Exhibit 8: Text Analytics Methods Exhibit 9: Global SQM and CEM Market Segmentation by Application 2014 Exhibit 10: Global SQM and CEM Market Segmentation by Application 2014-2019 Exhibit 11: Global SQM Market 2014-2019 (US$ billion) Exhibit 12: Global CEM Market 2014-2019 (US$ billion) Exhibit 13: Global CEM Market Segmentation by Technology 2014 Exhibit 14: Global Text Analytics Market 2014-2019 (US$ billion) Exhibit 15: Global Web Analytics Market 2014-2019 (US$ billion) Exhibit 16: Global Speech Analytics Market 2014-2019 (US$ billion) Exhibit 17: Global Enterprise Feedback Management Market 2014-2019 (US$ billion) Exhibit 18: Global SQM and CEM Market by Geographical Segmentation 2014 Exhibit 19: Global SQM and CEM Market by Geographical Segmentation 2014-2019 (US$ billion) Exhibit 20: Online and Offline Networks Analyzed by CEM Tools Exhibit 21: Adobe Systems: Business Segmentation by Revenue 2013 Exhibit 22: Adobe Systems: Business Segmentation by Revenue 2012 and 2013 (US$ million) Exhibit 23: Adobe Systems: Geographical Segmentation by Revenue 2013
Global Service Quality (SQM) and Coustomer Experience Management (CEM) Market 2015-2019
Exhibit 24: HP: Business Segmentation by Revenue 2013 Exhibit 25: HP: Business Segmentation by Revenue 2012 and 2013 (US$ million) Exhibit 26: HP: Geographical Segmentation by Revenue 2013 Exhibit 27: IBM: Business Segmentation Exhibit 28: IBM: Revenue Segmentation by Business 2013 Exhibit 29: IBM: Revenue Segmentation 2013 Exhibit 30: IBM: Revenue Comparison of Business Segments 2012 and 2013 (US$ million) Exhibit 31: IBM: Revenue Segmentation by Geography 2013 Exhibit 32: Oracle: Business Segmentation by Revenue 2013 Exhibit 33: Oracle: Business Segmentation by Revenue 2012 and 2013 (US$ billion) Exhibit 34: Oracle: Geographical Segmentation by Revenue 2013
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Global Service Quality (SQM) and Coustomer Experience Management (CEM) Market 2015-2019