Global Service Quality (SQM) and Coustomer Experience Management (CEM) Market 2015-2019 is the latest addition to reportsnreports.com industry research reports collection. The report is about 80 pages published in March-2015. Global Service Quality (SQM) and Coustomer Experience Management (CEM) Market 2015-2019 has been prepared based on an in-depth market analysis with inputs from industry experts.
Analysts forecast the Global SQM and CEM market to grow at a CAGR of 14.25 percent over the period 2014-2019. SQM is a tool used for comparing expectations with the performance of the product and service. Improved service quality increases the ranking of an organization and helps sustain in the comp etitive market. CEM is a management tool used to get insights about the customers, which helps organizations take right decisions with respect to their business. It tries to understand multiple aspects of the customer through touch points. Effective utilization of CEM helps enterprises in improving customer satisfaction and increasing brand loyalty. Companies need to manage customer experience effectively and ensure that they attain the maximum level of customer satisfaction to sustain the competition in this challenging business environment.
Covered in this Report This report covers the present scenario and the growth prospects of the Global SQM and CEM market for the period 2015-2019. To calculate the market size, the report considers revenue generated from sales of SQM and CEM tools to enterprises. It includes revenue generated from the sales of the following CEM tools: Text analytics Web analytics Speech analytics EFM The report Global SQM and CEM Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers Europe, Latin America, North America, and the APAC and MEA regions; it also covers the Global SQM and CEM market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market. Buy The Report @ http://www.reportsnreports.com/Purchase.aspx?name=344861 . Global Service Quality (SQM) and Coustomer Experience Management (CEM) Market 2015-2019