MM e-edition: March 2018

Page 1

COUNCIL AT SIXES AND SEVENS OVER HOUSING Affordable housing analysis - pages 4/5

@MM_newsonline www.mancunianmatters.co.uk

Plastic fantastic: city to trash single-use

page 7

Scandipop sensation Sigrid sings

page 12

FREE

Salford City smash Spartans

page 15

Arena attack: verdict on emergencyresponse

By Helena Vesty, Dan Hall & Laura FitzPatrick

GREATER Manchester Fire and Rescue Service failed the public during the Manchester Arena attack last year, according to a report published this week. The Kerslake Report – an independent inquiry into the emergency service response to the May 22 terrorist attack which killed 22 people – has revealed that GMFRS played “no meaningful role” in the response after they took over two hours to arrive at the Arena.Individual firefighters have previously reported that, although they were eager to help, they were held back by senior management. Today’s revelations of bureaucratic conflicts supports these claims. The Service’s failure has been put down to widespread communication problems within the GMFRS

itself and between other emergency services. The report also raised “the complete failure” of the emergency helpline provided by Vodafone, press reform in light of victims’ families being “hounded” by journalists, the inability to track the nearest armed responders due to differing location systems used by police forces.The largest finding of the report is the failure of the Greater Manchester Fire & Rescue Service to respond duly and quickly – it took an overwhelming two hours before they added any assistance to the emergency. Perhaps more shocking is that GMFRS’ average response time is five minutes, 41 seconds in the months just after the attack. This incited the panel to ask: “How can it be that a principal first responder failed to arrive on the scene of a major incident for two hours?” One explanation cited is that in the first hour after the detonation, the North West Fire Control received

just three calls related to the incident, only one of which was from a member of the public, by mistake. Whilst the report said there was no one single problem or individual responsible for GMFRS’ delay, it reported that the issue was rather a “combination of poor communication and poor procedures.” An anonymous firefighter on service during the attack spoke later to the BBC of the inertia prevalent on the night: "I don't want people – the public – to think that we didn't want to go or we were scared to go. We were held back by the senior management." The helpline, an emergency system contracted by the Home Office for victims families, was only available for 4.5 hours after the explosion.This left worried loved ones to frantically search Greater Manchester Hospitals before they could use the helpline at 3am. The 0800 number allocated for the Arena attack had been previously used in another incident else-

where. This phone number still had a pre-recorded voicemail message, relating to the other attack.Severe technical incompetence and oversubscribed servers meant that no one from Vodafone, nor its subcontractors, could could work out how to delete the message.The Home Office has since said that “no such failure will occur again in the future." A Vodafone a spokesperson told MM: “As a result of a failure of one of our systems, Greater Manchester Police was not able to issue an 0800 incident response number in the immediate aftermath of the Manchester Arena Attack. This was clearly unacceptable and we sincerely apologise for the distress caused to those affected by this terrible attack. “We have since undertaken a major upgrade of the system in question and it is being tested on a daily basis.” Continued on page 3


Turn static files into dynamic content formats.

Create a flipbook
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.