Saint Lucia Air and Sea Ports Handbook 2019/2021

Saint Lucia Air and Sea Ports Authority Handbook and Directory 2019-21

Published in association with Saint Lucia Air and Sea Ports Authority

by Compass Handbooks Limited

COMPASS

PUBLICATIONS LTD. Compass Handbooks

Limited Wistaria House Bexwell Road Downham Market Norfolk PE38 9LH, UK Tel: + 44 (0)1366 858367 www.compass-publications.co.uk Email: admin@compass-handbooks.co.uk Publisher Andy Bullen Editorial Felicity Landon Photography Daniel Marcion Belle Portwe Photgraphy Studio Balast Needham Production Editor Linda Roast Cartographer Jimmy Hood Print Swallowtail Press, UK

The opinions expressed are not necessarily those of the publisher, the Saint Lucia Air and Sea Ports Authority, nor any other organisation associated with this publication.

No liability can be accepted for inaccuracies of any description, although the publishers would be pleased to receive amendments for possible inclusion in future editions. No part of this publication may be reproduced or transmitted in any form or by any means, including photocopying or scanning, without the prior permission of the publishers. Such written permission must also be obtained before any part of the publication is stored in a retrieval system of any nature.

July 2019

ISSN 1756-1191 Š2019 Compass Handbooks Ltd

Foreword Saint Lucia Air and Sea Ports Authority (SLASPA) Chairman 5 Introduction SLASPA definitely not ‘business as usual’ 7 Map Saint Lucia map and trade routes 14 Tourism Saint Lucia: breaking records on tourism 16 Cruise Saint Lucia: a ‘must’ see’ cruise destination 22 Ministry Delivering services that meet the highest expectations 27 Ports Smooth sailing 29 Hewanorra International Airport Massive expansion for international airport 32 An airport for the future 37 George F.L. Charles Airport Small but perfectly formed 41 Yachts World-class marinas and a world-class destination 43 Backstage The backstage teams 47 General Information Saint Lucia 53 Port Castries 54 Port Vieux Fort 53 Hewanorra International Airport 58 George F.L. Charles Airport 60 Business Directory Addresses and contact information 62 Advertisers Index Page references 64

Saint Lucia Air and Sea Ports Authority Handbook and Directory Contents 3

TRANSFORMING AIRPORTS INTO REGIONAL ECONOMIC ENGINES

CBRE | Heery specializes in optimizing airport facilities through high-performance design and effective project management, ensuring client goals are achieved and capital improvements are delivered on-schedule and on-budget.

Our work at Hewanorra International Airport in St. Lucia will create a new state of the art facility that will generate economic growth in the region.

Foreword by Mr Daren Cenac, General Manager, Saint Lucia Air and Sea Ports Authority (SLASPA).

It is with pleasure that I welcome you to read the Saint Lucia Air and Sea Port Authority’s Handbook and Port Directory 2019/2021. This publication and its carefully crafted content will not only give you insight into our operations but will give you inspiration. SLASPA has recently celebrated its 35th Anniversary, and although we are faced with many challenges we are poised and more aptly positioned to deliver to the world.

As the Leader of this organization I am blessed and honoured to have the privilege to lead a competent and responsible team of young and vibrant people, who understand our integral and unique position as a Port Authority in this beautiful island of Saint Lucia. We manage the gateways which connect visiting tourist, our business partners and the wider world, a responsibility we take very seriously recognizing that sustainability of Saint Lucia’s economy and its people is dependent on how we manage the Ports.

The past 35 years SLASPA has realised significant progress, however over the past two years SLASPA has made its greatest investments yet. These investments will not only secure our position among the best ports in the Caribbean by adding value to Saint Lucia’s Tourism Product but also meet the needs of our people through community development and wealth creation. One such project, the extension of the Pointe Seraphine Berth No.1 has allowed for the entry and berthing of mega cruise vessels. We have also embarked on another major project which will further develop the island’s infrastructure; the modernisation of the Hewanorra International Airport will produce a new, modern and state of the art facility with inspiration from our very own national tree, the Calabash.

The facility is expected to cater to the continual increase in visitors to the island and create jobs for the duration of construction and beyond. We have also made improvements at the Ferry Terminal which now facilitates the operation of a new ferry service. We are also considering the possibility of relocating and/or upgrading the cargo operations of the

Port, in that regard a feasibility study has been conducted to determine the possibility. We will also realise further product development at the Hewanorra International Airport, the addition of a Fixed Base Operation.

We have not only focused on the development of our infrastructure but we are very concerned in the advancement of our human resources. We will continue to invest in our people through training and development initiatives. An employee wellness programme is accessible throughout the year which includes a fitness component. We believe that our employees need to be well rounded individuals and encourage a holistic approach to wellness. This is vital because they provide the customer service which will equate to an experience be it positive or negative. At SLASPA we have made significant strides to provide a customer experience that is unique with the highest standards possible.

We believe in stakeholder engagement and through our corporate communications keep our stakeholders informed.

We have also taken the time to listen, through various forums which encourage feedback from all users of our facilities.

We have installed Customer Feedback Boxes around our facilities because we want to hear from you, your feedback will determine our success. We also have active social media platforms and a text messaging platform for port users on the move, in an effort to engage and inform.

This handbook publication is pivotal as it records the commencement of some major projects for the organisation.

Our outlook is positive, there is much to look forward to as we hope to realise developments in Port Castries as a Cruise or Destination Port. We encourage you to keep reading and share with friends and colleagues as we give you more insight into the future of the Saint Lucia Air and Sea Ports Authority.

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a r c h i te c t u r e • e n g i n e e r i n g • i n te r io r d e s i g n • p r o g r a m m a n a g e m e n t • c o m m i s s io n i n g Saint Lucia Air and Sea Ports Authority Handbook and Directory Foreword 5

The Saint Lucia Sea and Ports Authority (SLASPA) brand vision: “To be the ultimate modern gateway, creating a network of possibilities for economic and social growth and development through the connection of people, partners and the world.”

SLASPA: definitely not ‘business as usual’

Expanding, investing, seizing new opportunities, underpinning the national economy, providing the bedrock for a thriving tourism industry, creating jobs, leveraging IT, planning for the future … these are exciting times at the Saint Lucia Air and Sea Ports Authority (SLASPA).

Whichever angle you take, it is definitely not ‘business as usual’, says SLASPA General Manager Daren Cenac.

“SLASPA is absolutely crucial to Saint Lucia’s economy and to the sustainability of our people, given the level of responsibility it has and taking into consideration the management of its two international airports and two international seaports, as well as the overseeing of safe sea access into ports and marinas,

and the operation of Saint Lucia’s lighthouses, which include the second highest lighthouse in the world.

“Because of this responsibility, we are uniquely positioned,” says Daren Cenac.

There are many dimensions to SLASPA. The number one economic driver for Saint Lucia is tourism. SLASPA’s airports welcome international visitors to this unique and very special island. Saint Lucia is a ‘must’ for many cruise passengers, and cruise ship calls are increasing year on year. SLASPA provides the berthing, port services and full range of support for the sector. Meanwhile, hundreds more hotels rooms are being provided across the island – this will drive an increase in visitors and a demand for higher imports of every type of goods.

Saint Lucia is also seeing an increasing number of international businesses setting up operations on the island. SLASPA’s George F.L. Charles Airport is a fantastic

8 Introduction Saint Lucia Air and Sea Ports Authority Handbook and Directory

resource for private jets, used by business people flying in for meetings.

The smaller airport also handles interregional flights, and is an important asset for Saint Lucia in terms of resilience, being able to provide an alternative to Hewanorra in case of emergency.

SLASPA has a critical role to play In common with many port authorities around the globe, SLASPA has a need for infrastructural development. The response is twofold – a drive to be as efficient and productive as possible with existing facilities, and a commitment to some massive investment projects, from the modernisation and expansion of Hewanorra International Airport, getting started in 2019, to the recent provision of upgraded and expanded cruise ship

facilities at Pointe Seraphine, in Port Castries, enabling Saint Lucia to welcome the Quantum class vessels.

“Ports everywhere are modernising and we need to be ahead of the game,” says Daren Cenac. “Vital in this are our processes, how we leverage IT to create value, save time and make the most efficient use of our capacity, and a strong focus on training of our staff.”

Often people hear the word ‘port’ and think of a very technical environment.

Yes, of course there are vessels, aircraft, berths, runways, equipment, IT…but SLASPA never forgets that it is always, ultimately, dealing with people.

“It is important to remember that in every process there is, people are

“SLASPA is absolutely crucial to Saint Lucia’s economy and to the sustainability of our people, given the level of responsibility it has and taking into consideration the management of its two international airports and two international seaports.”

Daren Cenac SLASPA General Manager

As SLASPA’s largest port, Port Castries plays a vital role in Saint Lucia’s economic wellbeing, at the centre of hundreds of complex, time-critical supply chains.

Saint Lucia Air and Sea Ports Authority Handbook and Directory Introduction 9

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FREE ZONE MANAGEMENT AUTHORITY

Saint Lucia Free Zone Beanfield n Vieux Fort

involved. We focus on our staff culture and the way we want them to deliver services,” he says. “Our international airport is where visitors are greeted for the first time, and iit s the last place they leave. For us strategically, it is important to provide a modern gateway, in close coordination with our staff and partners.”

Having a functional, safe, secure international airport has a huge impact on the tourism industry – hence, SLASPA’s plans to modernise Hewanorra are critical.

But here, too, people are at the heart of the vision. “You can have the best infrastructure in the world but if you have the wrong attitude or personnel, all that goes down the drain.”

In parallel with the airport expansion project, SLASPA has embarked on a strong customer service training programme.

Chief Operating Officer Grace Parkinson says: “SLASPA, with its many strengths, has a very effective and strong

HR base. We are a very technically inclined organisation, equipped with the skills and tools required to successfully drive our operations. We focus on serving our customers in an efficient and consistent manner, ensuring that we listen to their needs in order to provide an exceptional service.”

The container and general cargo sector, meanwhile, is changing in leaps and bounds – driven by online shopping, the pressure is on to get goods delivered to their final destination faster and cheaper.

SLASPA has a clear eye on developments, again with the emphasis on efficiency.

The importance of SLASPA’s activities to the wellbeing of Saint Lucia simply can’t be overstated. SLASPA has a massive impact. It offers employees opportunities for varied and rewarding careers across its activities. It provides the bedrock for vast business opportunities. It drives investment in Saint Lucia. It provides the perfectly located hub for logistics and commerce.

SLASPA is on strong foundations; this is an organisation ready for change, moving forward with confidence, on a very solid path ahead.

SLASPA facts and figures Hewanorra International Airport Passengers 2015: 632,478 2016: 644,844 2017: 695,797 Cargo (kilograms) 2015: 1.79 million 2016: 2.13 million 2017: 2.04 million George F.L. Charles Airport Passengers 2015: 192,657 2016: 195,862 2017: 197,108 Cargo (kilograms) 2015: 1.16 million 2016: 1.07 million 2017: 1.09 million Container volumes 2015: 32,085 2016: 37,226 2017: 15,681 Cruise calls 2015: 388 vessels 2016: 383 vessels 2017: 423 vessels Cruise passengers 2015: 677,394 2016: 587,953 2017: 669,217 Ferry calls 2015: 180 2016: 207 2017: 286 Ferry passengers 2015: 61,305 2016: 58,541 2017: 73,555

Air or sea: SLASPA is built on strong foundations, with a clear path ahead.

SLASPA is steadfast in its commitment to the aims of the Saint Lucia Government’s Ease of Doing Business Task Force

Imports and exports are crucial to sustain Saint Lucia’s future.

Looking ahead Heritage... SLASPA has set up a committee which includes national heritage and archaeological bodies to discuss a lighthouse restoration project, reflecting the authority’s cultural and historical commitments.

Relocation... A feasibility study is being carried out into relocating container and cargo handling operations away from Port Castries, to free up more berthing for cruise ships and reduce lorry traffic in the capital city centre.

Transparency... SLASPA’s Port Calls programme aims to give Saint Lucia residents and businesses a better appreciation, awareness and understanding of the vital services and facilities it provides.

SLASPA highlighted l Providing, maintaining and managing efficient, safe and secure gateways to Saint Lucia, both air and sea l Facilitating trade and distribution l Supporting the development of Saint Lucia and its economy

Ease of Doing Business SLASPA is steadfast in its commitment to the aims of the Saint Lucia Government’s Ease of Doing Business Task Force.

Among the key initiatives already undertaken are upgrades to EDI interactions with port users, offering a platform to provide the electronic release of cargo via Unitrack – an essential step towards paperless transactions.

SLASPA has also introduced online applications for berths and requisition of port services, provided an interface with ASYCUDA++ (Customs) to provide instant delivery of manifests, and introduced a new gate system for port deliveries to ensure an easier flow of traffic.

Commitment to the environment Throughout all of its operations, and in its expansion plans, SLASPA is committed to sustainability and to reducing its carbon footprint wherever possible.

Solar power is already in use in many areas, providing the electricity for lighting and air conditioning. Cargo operations processes are increasingly electronic, as SLASPA moves towards an entirely paperless system.

There is a very strong focus on health and safety, and the wellbeing of all employees and users of the port.

North America

Saint Lucia Rodney Bay Marina

Florida George F.L. Charles Airport Gulf of Mexico Port Castries

North Atlantic Ocean Marigot Bay Marina

Mexico Caribbean Sea Honduras

Soufriere Costa Rica

Venezuala Panama Colombia Guyana

Pacific Ocean

Cayenne Brazil

Ecuador

Saint Lucia Air and Sea Ports South America

14 Map Saint Lucia Air and Sea Ports Authority Handbook and Directory

Hewanorra International Airport Port Vieux Fort

Saint Lucia Air and Sea Ports Authority Handbook and Directory Map 15

Saint Lucia: breaking records for tourism Saint Lucia has huge pride in its tourism product and industry, and in the exceptional service provided to visitors.

If there is one image of Saint Lucia that is recognised around the world, it is that of the magical Piton Mountains. These iconic peaks are a UNESCO World Heritage Site and top the list as Saint Lucia’s most arresting attraction.

The Pitons, of course, are just the beginning. Saint Lucia, widely regarded as one of the most welcoming islands in the Caribbean, is a holiday haven – and its popularity as a tourist destination is gathering pace.

Visitor numbers have increased steadily over the past ten years. In 2018, the island broke all previous records, welcoming 1.2 million visitors, a 10.2% increase on 2017. This figure included traditional tourist stays, cruise passengers and yacht arrivals.

Measuring 27 miles long and 14 miles wide, Saint Lucia has been nicknamed

‘The Helen of the West’. The island is famous for its vibrant flora and fauna, rich culture, scenic landscapes, romantic bays and beautiful beaches. Tourists can go mountain biking through the rainforest, climb a Piton, visit cocoa, sugar and banana plantations, try any number of water sports – or just chill out and enjoy the amazing choice of food and drink.

Besides the Pitons (Gros Piton and Petit Piton), top attractions include the Sulphur Springs and Mineral Mud Baths in Soufriere, Diamond Falls and the Botanical Gardens, the town of Soufriere, Toraille Falls, Latille Falls, Morne Coubaril historical adventure park, the Tet Paul Nature Trail, the Bon Nouvel agrotourism experience, Castries Market, the Pigeon Island national landmark and the Minor Basilica of the Immaculate Conception.

The Saint Lucia Tourism Authority (SLTA), says: “Tourism accounts for 65 to 67% of the island’s GDP. As Tourism Minister Honourable Dominic Fedee noted recently, the revenues from tourism

are what the Government uses to build roads, build schools, provide healthcare to our people and engage in all other social programmes for which the Government is responsible.

“Saint Lucia guards its tourism product and the industry very jealously, and this translates to the exceptional service that is provided.”

SLTA is always exploring new ways to improve the industry and ensure that visitors enjoy memorable holidays that will not only prompt them to return but also mean that they tell their friends, families and others about the destination so they can visit as well.

Saint Lucia is poised for growth in the accommodation sector. At present, the island has a room stock of more than 5,000 rooms spread over large and small

Around the world, images of Saint Lucia’s iconic Piton Mountains are instantly recognised.

“We currently have three five-star Luxury Included properties in Saint Lucia, so we of course rely heavily on good transport connections to the island, both via air and sea, for guests visiting from the US, Canada, the UK and other markets. As well as our guests, we also depend on airports and shipping ports for supplies to cater for the thousands of guests we accommodate every year. We anticipate 2019 to be another strong year for Saint Lucia and the popularity of the island has already led us to make plans for building our fourth Sandals resort, which in turn will further enhance tourism to Saint Lucia going forward.”

Sandals Resorts

18 Tourism Saint Lucia Air and Sea Ports Authority Handbook and Directory

hotels, villas, guest houses and apartments. The plan is to grow that figure by 50% in the next eight years.

The Government of Saint Lucia has been working to attract investment to the island and some agreements have been signed for the development of new properties that will allow Saint Lucia to achieve this goal.

“We welcome this development, as there is a positive correlation between the number of beds available and the number of visitors who come to the destination.

There is a similar correlation between bed availability and airlift into the island,” says SLTA.

Cruise attractions What makes the island exciting and a great destination for cruise lines and their passengers?

“Saint Lucia boasts one of the nicest ports in the Caribbean,” says SLTA. “The natural, deepwater sheltered harbour is ideal for all classes of vessels. Recent improvements/upgrades to berthing at Pointe Seraphine allow for the Freedom and Quantum class vessels to make port calls at Castries.”

The capital city of Saint Lucia, Castries is rich in history and only a few minutes’ walk from the cruise berths, SLTA points out. “In addition to the spectacular views that the port provides, the Castries Market, with its pungent aroma of herbs, spices and other scents and the offerings of the Arts and Dry Goods Vendors’ Arcade provide opportunities for visitors to get all their keepsakes and souvenirs.

“The Minor Basilica of the Immaculate Conception in the city centre is also a major attraction, rising majestically from its foundations and providing an imposing presence. Cruise passengers can also opt for private excursions via taxis or self-hire cars, or be part of organised group tours to various attractions around the island.”

The Saint Lucia Tourism Authority works very closely with SLASPA. Most visitors to the island interact with the facilities which SLASPA operates – whether arriving by air or sea.

“It is important that the agencies work in tandem to ensure that users of the facilities have the best possible experience when entering and leaving Saint Lucia’s marinas provide sheltered berths and a full range of services and facilities for visiting and homeporting yachts and superyachts.

Saint Lucia Air and Sea Ports Authority Handbook and Directory Tourism 19

Services include: Maintenance

n

B: 717, 727, 737, 747, 757, 767

n

Inspections

n

n

n

n

Brokerage Storage

MD80 series, DC8, DC9, DC10 Piper, single and twin

n

Beech twins/PT6

n

Lav service

n

n

Cessna; Piston singles and most twins, Caravan.

n

Towing Recovery

n

Parts

n

Ground Handling Corporate jet towing and parking

n

Aircraft support

Equipment type:

n

Saint Lucia,” SLTA says. “The experiences they have in these interactions – especially on entry – will impact on their impressions of the island for the duration of their stay.”

There are also policy positions on which cooperation/collaboration between the two agencies is necessary. “SLASPA is a major partner/player in the tourism industry and, given that tourism accounts for at least 65% of the GDP, it is incumbent on all sectors of the economy to safeguard the economic lifeblood of the country.”

Airport project SLTA describes the Hewanorra International Airport redevelopment project as ‘huge’ for the island. Airlift is the bedrock of the tourism industry; the new, modern facility that is promised will provide much-needed capacity and give airlines a great incentive to fly into Saint Lucia.

“The George F.L. Charles airport continues to serve an important purpose, since it provides a gateway into the rest of the Caribbean region. Smaller airlines – LIAT, Caribbean Airlines, and others – utilise this airport to transport regional travellers. Also, with its location in Castries in the north of the island, it adds a measure of convenience to travellers, as the greatest concentration of Saint Lucians reside in the north.”

The George F.L. Charles Airport continues to serve an important purpose, since it provides a gateway into the rest of the Caribbean region

The George F.L. Charles airport provides an important gateway to the rest of the region.

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Saint Lucia Air and Sea Ports Authority Handbook and Directory Tourism 21

The port

Saint Lucia: a‘must see’cruise destination

The number of cruise passengers visiting the island has risen dramatically in recent years, and the growth looks set to continue.

22 Cruise Saint Lucia Air and Sea Ports Authority Handbook and Directory

The iconic view of Saint Lucia’s famous Pitons presents a huge draw for millions of cruise passengers. With its stunning scenery and warm welcome, it’s a small wonder that the country is a ‘must’ on hundreds of cruise itineraries every year.

In 2017, a total of 423 cruise vessels called at SLASPA’s facilities – an impressive increase of more than 10% on 2016.

The number of cruise passengers rose from 587,953 in 2016 to 669,217 in 2017.

A crucial development for the sector was SLASPA’s $18.9 million investment in new berthing at Pointe Seraphine, to accommodate mega cruise ships. The project was completed in December 2017

and the new facilities were ‘open for business’ in January 2018.

The expansion of the berth and installation of three mooring dolphins means that ships as large as Royal Caribbean’s Quantum class can now be accommodated.

During the height of the season, SLASPA can accommodate up to five cruise ships simultaneously. That’s a reflection of the huge demand, and also of SLASPA’s efficiency and capability in handling that demand.

Cruise ships making a day call generally arrive in Port Castries between 6am and 10am, and depart between 4pm and 6pm, giving passengers a full day to set off on one of many exciting excursions across the island, or simply to disembark, take in the sights and sounds of the capital city and perhaps indulge in a little duty-free shopping.

As cruise ships continue to get larger, and Saint Lucia’s popularity as a

destination continues, exciting plans are being considered which would free up Port Castries to focus entirely on cruise calls.

A feasibility study is being carried out to consider relocating container and general cargo operations to a new port, away from the city centre facilities in Port Castries.

This would free up more berths for the rapidly growing cruise sector, so that as well as supporting a very busy programme of day calls, SLASPA could develop more ‘homeporting’, when cruises actually start and finish in Saint Lucia. Cruise passengers could fly into Hewanorra International Airport to join their cruise at Port Castries, returning at the end of cruise. This would enable passengers to bolt on a few days’ holiday in Saint Lucia before or after their cruise.

Unique visitor attractions: P&O Cruises’ Ventura arrives.

Saint Lucia Air and Sea Ports Authority Handbook and Directory Cruise 23

“We have taken all possible measures to attract cruise lines and cater to their needs.

We recently upgraded the Pointe Seraphine berth to accommodate the mega cruise vessels – if we had not, we would simply not be on the itinerary for this size of vessel.”

Daren Cenac SLASPA General Manager

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Thanks to SLASPA’s major expansion, Pointe Seraphine now offers cruise berthing for vessels up to a maximum 305 metres in length. That has been vital in Saint Lucia maintaining its leading position in the industry – the size of cruise ships increases, and ports must invest to match.

While some calls are year-round, Saint Lucia’s main cruise season starts on 1 November and runs to the end of June.

Most vessels are visiting Saint Lucia as part of a Caribbean itinerary, many of these starting from Miami or Puerto Rico.

“We have taken all possible measures to attract cruise lines and cater to their needs,” says SLASPA General Manager Daren Cenac. “We recently upgraded the Pointe Seraphine berth to accommodate the mega cruise vessels – if we had not, we would simply not be on the itinerary for this size of vessel. We have seen a significant increase in cruise arrivals, and that is good news for Saint Lucia in terms

of the substantial economic boost that this business brings.”

Excursions are mostly pre-organised by agents and there is certainly no shortage of options for cruise passengers visiting Saint Lucia. Trips to visit the Pitons or the Sulphur Springs at Soufriere are particularly popular.

SLASPA’s role is to ensure the safety and security of cruise vessels and passengers; to support smooth operations, including the provisioning of supplies; to assist in the disembarkation and embarkation of passengers; and to organise traffic management at what can be a very busy time.

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Saint Lucia Air and Sea Ports Authority Handbook and Directory Cruise 25

SLASPA facilitates trade and welcomes visitors arriving by sea and air.

Delivering services that meet the highest expectations How best to describe SLASPA? The Saint Lucia Government view is clear.

Ivor Daniel, Permanent Secretary in the Ministry of Infrastructure, Ports, Energy and Labour, says: “SLASPA is a unique organisation. It is the only statutory authority that has two Ministers at the helm – Finance and Infrastructure.

“SLASPA is a huge undertaking – employing hundreds of people, facilitating trade, and welcoming tourists and other visitors arriving by sea and air. In short, SLASPA is like a utility, next to electricity and water – it’s on a par, and there are high expectations.”

SLASPA is really about the customer, says Ivor Daniel.

The customer at the airport wants to know they can move easily through the airport in a very conducive environment.

Naturally there is tension because of security issues – but SLASPA ensures that the overall experience is pleasant and positive.

Port users need to have clear directions so they know exactly where to go, and any move from point to point should be seamless. Swift clearance of goods coming into the country is crucial.

Every player, including Customs and Immigration, works in sync with SLASPA to ensure the ports are safe, secure and efficient hubs.

Cruise lines need to be confident that their passengers will enjoy a happy environment when they berth in Saint Lucia. SLASPA ensures a seamless

A warm welcome: the focus is always on the customer.

operation, with passengers disembarking for a day out in Saint Lucia and return to their ships without hassle.

“How do we achieve this? Through technology, capacity building, very friendly and professional staff, equipment that is well maintained, business continuity planning and risk management, and technology for security. We are proud of this organisation.”

SLASPA acts as both port operator and port authority, and it works in close cooperation with the Ministry, says Ivor Daniel. The Government of Saint Lucia has significant investment plans which will support the island’s economic growth across business and tourism, improving connections and expanding capacity.

A total of $13 million is being invested in the creation of a new road in the south of the island; tying in with the construction of a new horse racing track, the road will facilitate a new entrance into the new terminal being built at Hewanorra International Airport.

The Government is in talks with Taiwan about a $50 million loan to reconstruct and resurface a number of key roads around the country. A special tax on petrol/diesel for vehicles will be paid directly into a fund ringfenced for infrastructure spending. There are particular challenges; the undulating terrain and complex nature of the soil on the island leads to frequent land slippage during heavy rains.

The Government has set a target that 35% of Saint Lucia’s power should be generated by renewable sources by 2020. As part of this target, it is working with Saint Lucia Electricity Services Limited (LUCELEC) to investigate extracting geothermal power from the Sulphur Springs at Soufriere.

Renewable energy Saint Lucia Electricity Services Limited generates most of Saint Lucia’s energy supply at its high-tech Cul-de-Sac Power station, which houses ten diesel-fired generators with an available capacity of 86.2 MW. More than 360 million electricity units are generated each year at the plant, with the most recent system peak recorded at 59.2 MW in 2010.

However, in line with the Government’s target to generate 35% of Saint Lucia’s power from renewable sources by 2020, LUCELEC is stepping up solar power and also carrying out exploratory drilling for the possibility of geothermal power.

A 15-acre solar power farm constructed next to Hewanorra International Airport generates 3 MW. LUCELEC worked closely with SLASPA on this project, to ensure that aircraft were not affected by glare from the solar panels. The solar farm began generating electricity in April 2018 and has proved successful. LUCELEC is now looking to build two or three more solar power farms in the next five years.

A management structure has been set up for the geothermal power project.

Trial drilling will test the availability of the heat and results are expected in 2020. A decision will then be made whether to go ahead and build a full geothermal power plant with Ormat, the world-leading operator in this sector.

LUCELEC works closely with SLASPA to ensure an unbroken power supply to sea ports and airports. In the event of an outage or problem with a power feed, LUCELEC has in place an alternative feed which it can switch power to.

Saint Lucia Air and Sea Ports Authority Handbook and Directory Ministry 27

Smooth sailing

Port Castries and Port Vieux Fort complement each other in the services they offer.

Room with a view: cruise ships berthed in Port Castries.

Port Castries: a vital hub Port Castries plays a vital role in the dayto-day lives and wellbeing of every one of Saint Lucia’s residents and visitors. Food, drink, cosmetics, clothes, household goods, toys, vehicles, personal effects – all of these and more arrive in the mix of containers and general cargo handled at SLASPA’s largest port.

“This is all about trade facilitation, ease of doing business, and playing a critical role in hundreds of complex, timesensitive supply chains,” says Sylvanus Davis, SLASPA’s acting director of seaports. “SLASPA delivers an efficient import and export hub for the nation.”

Based on the Unitrack terminal operating system (TOS), the cargo operations of Port Castries are increasingly digitalised, to eliminate unnecessary paperwork and speed the flow of information and cargo.

Security is tight, with 24-hour security patrols and full CCTV coverage.

Port Castries has five berths, ranging from 61 metres to 219 metres in length

and with depths of up to 8.23 metres, served by a 104-tonne Liebherr harbour mobile crane, a Grove hydraulic crane, four reachstackers with capacity to stack containers four-high, and a fleet of forklifts, terminal tractors and trailer beds.

Most vessels calling at Port Castries are equipped with their own loading/ unloading gear.

The container yard has 400 teu of ground slots and over 40 reefer points – particularly important for reefer containers of bananas and other perishables awaiting export. The port also has a number of storage sheds with a total floor space of 100,000 sq ft.

Recent years have seen significant investment in berth improvements and upgrades, new equipment and new ways of working. However, there is some ‘competition’ for berthing space between cargo and cruise vessels and now SLASPA is carrying out an extensive study into relocating container and general cargo operations to a new site, so that the existing port facilities, in the centre of the capital, can be focused entirely on cruise vessels.

Port Vieux Fort: breakbulk specialist Port Vieux Fort, located at the southernmost point of Saint Lucia, has a finger pier 163 metres long and 15 metres wide, which can accommodate vessels on either side. The water depth alongside is 11 metres.

The port has capacity for up to 1,899 teu when stacking three-high, and 40 reefer points.

Cargo operations are carried out by an 80-tonne capacity mobile harbour crane, two three-high straddle carriers and a terminal tractor.

The port handles large volumes of breakbulk cargo. Imports include the raw materials for WINERA’s production of corrugated cardboard, grain for milling, and petroleum products. Exports include bananas, aggregates, corrugated cardboard boxes, and beers from the Windward and Leeward Brewery.

Located less than three miles from Hewanorra International Airport, Port Vieux Fort is preparing to play a major role in handling materials for the major airport expansion.

Cruise provisioning Cruise ships are like mini cities in their own right, with all of the day-to-day needs that any city’s residents might need. When a cruise ship calls into Port Castries, up to ten containers or more can be ready and waiting for loading – including chilled and frozen food, drinks and a vast range of housekeeping and other provisions.

This requires detailed planning and scheduling. “The containers will arrive about a week in advance on a vessel – we ensure they are positioned and ready to be loaded directly into the cruise ship’s hold,” says Leslie Sutherland.

This type of activity is, of course, much faster in a ‘turnaround’ call, when a cruise ship starts and finishes its visit to Saint Lucia.

Homeporting is expected to increase, and SLASPA is ready to meet the needs of this sector.

Stevedoring SLASPA has overall responsibility for stevedoring at its two ports, and historically recruited labour from the Seamen’s Union. However, a new system has been evolving, with SLASPA moving away from direct involvement in the provision of stevedoring.

PVF Stevedoring Services Incorporated was appointed the premier stevedoring service provider at Port Vieux Fort in an agreement signed with SLASPA in mid-2017, and a similar arrangement is being planned for Port Castries. The new system is designed to deliver a more cost-effective and efficient solution.

“Signing our agreement with PVFSSI represented an important step in our quest as a port authority to adopt international best practices and allow private enterprise to perform terminal handling activities at both sea ports,” says SLASPA Acting General Manager Daren Cenac.

Logistics SLASPA has a vital role in supporting hundreds of time-critical, carefully planned supply chains – and that role goes far beyond simply loading and unloading cargo at the quayside.

At Port Castries, there are two dedicated full-container domestic stacks for imports, a dedicated full-container export stack, and provision for full LCL (less than container load) containers.

Empty containers are assigned to specific areas for specific shipping lines, so that they are ready for loading on demand.

The sophisticated Unitrack cargo management system tracks container movements, helps shipping lines in collection of their demurrage charges, and enables shipping lines, agents and others to see when a container is cleared and has exited the port.

That transparency and the timely availability of information is vital for efficiency within the port but also for cargo shippers and owners in planning their own operations, says Leslie

30 Ports Saint Lucia Air and Sea Ports Authority Handbook and Directory

Sutherland, SLASPA’s coordinator for logistics and operations.

As Saint Lucia’s economy develops and in particular as the number of hotel beds is set to double, SLASPA must prepare for a significant increase in demand for handling and storage.

“Our primary consideration is to support cruise ships and cargo and to increase our storage space,” he says.

“We have a dedicated container park which sometimes needs to be used for other large pieces of cargo. There is growing demand for container space within Port Castries’ confines, but also growing demand for cruise berths.”

SLASPA is well aware that the increase in trade will need to be matched by investment in new equipment and storage solutions, and is planning accordingly.

A major activity is the stuffing and unstuffing of containers for multiple

NVOCCs (non-vessel operating common carriers) and SLASPA has ample space for regular volumes. In busy times, there is access to additional capacity – SLASPA can quickly set up a mobile office, install the Unitrack management system equipment and secure the area in order to handle extra volumes efficiency and securely. This is done as a team effort with the Customs and Excise Department.

Cargo operations are being digitalised to speed up the flow of time-sensitive cargoes.

Massive expansion for international airport SLASPA’s investment in the Hewanorra development will break all records.

The Hewanorra International Airport expansion will feature a brand new, state-of-the-art terminal.

Hewanorra International Airport is poised for massive expansion. In 2019, after intensive planning and consultation, and having secured significant investment funding, SLASPA will embark on a US$175 million project which will deliver the infrastructure and facilities needed to cope with growing demand.

This is not only the largest investment for SLASPA in many years – it is also the largest public sector project undertaken in Saint Lucia.

The project will include: l Construction of a brand new terminal building which will feature all amenities and ancillary services to cater for one million passengers; l Construction of a new control tower with associated communications equipment; l Construction of additional parking apron to accommodate five Passenger

Loading Bridges (PLB) and one hardstanding position; l Resurfacing of the runway and taxiways.

As part of a bilateral agreement between the Taiwanese Government and the Saint Lucia Government, Taiwan has confirmed a loan to support the construction of the airport terminal and the necessary ancillary facilities.

Passenger numbers have been steadily climbing at Hewanorra, which is located at Vieux Fort in the south of the island. A total 644,844 passengers used the airport in 2016; this rose to 695,797 in 2017.

The expansion is designed to increase the airport’s capacity to more than one million passengers per year.

Investments in the pipeline are expected to provide an additional 2,000 hotel rooms on Saint Lucia in the next eight years. That would represent an increase of nearly 50% on the current supply – but looking further ahead, the total is expected to double within 15 years. Many of these new facilities will be five-star level – the Hewanorra expansion will

be a facility to match, with the upgrade including new technology such as facial recognition; new services such as delivery of passengers’ bags to their hotel, and facilities to enable passengers to check in luggage at their hotels instead of at the airport.

The entire development is a 30-year master plan with significant sections such as the new terminal building, control tower, aircraft parking apron and car park expected to take 30 months to complete.

This is a project that will make the most of all of SLASPA’s physical and technical resources. Indeed, most of the materials required for the construction will be arriving by sea into SLASPA’s ports.

Keeping the public informed of the expansion plans and the progress of the project is an important priority. SLASPA is recruiting a special liaison officer to interact with the public and all stakeholders, and provide up-to-date information.

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Boosting tourism Hewanorra International Airport is the main international gateway to Saint Lucia and the expansion is expected to give a major boost to tourism on the island. The airport can already accommodate Boeing 747, Boeing 777, Airbus A330, Airbus 340 and other long-range intercontinental aircraft. Scheduled and charter flights connect Saint Lucia with a range of destinations in Canada, the United States and the United Kingdom, as well as with countries across the Caribbean.

Even before the expansion, the airport is welcoming new business, says Lambert Remy, SLASPA’s Director of Airports. “We are welcoming new airlines and also seeing existing customers adding more flights. We are now handling an overnight flight, coming in from Miami at 11pm and departing Saint Lucia at 8am, so we will have some activity at the airport in the night and early morning.”

While the runway is adequate in terms of length, there will be significant work with the resurfacing of the runway and taxiways as well as the construction of a parallel taxiway as part of the airport expansion.

New fixed-base operation Plans to set up a fixed-base operation (FBO) at Hewanorra International Airport are well advanced. SLASPA is in discussions with IAM Jet Centres, which has plans to build and operate a private terminal to be used by private jet operators.

This facility will be particularly appealing for business visitors flying into Saint Lucia

for meetings, and for yacht owners flying in to join their vessels at one of Saint Lucia’s marinas.

The FBO will be built on the eastern side of the airport; IAM Jet Centres could start servicing aircraft in advance of building the new private terminal.

Baggage handling Caribbean Dispatch Services Ltd (CDSL) has the concession to provide ground handling for the majority of airlines using Hewanorra airport. There are also two smaller handlers, Harris Handlers and CM&S Aviation.

Hewanorra facts and figures Runway length: 2,743.2 metres Runway width: 45.72 metres Aircraft stands: 6 Location: 3.7 km north of Vieux Fort, 56 km south of Castries Car park: 250 spaces

Fuelling the aircraft Aviation fuel is imported through Vieux Fort and Port Castries, for delivery to the airport by road tanker.

Until recently, Shell has been the sole supplier – there are plans for RUBIS to also supply aviation fuel, which would provide customers with an additional option.

Security SLASPA’s own Port Police provide the overall security at both Hewanorra and George F.L. Charles Airport. Screening of passengers and baggage is contracted to a private entity, but the Port Police have oversight of this operation.

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SLASPA’s own Port Police provide security at both the island’s airports.

An airport for the future HIA’s world-class infrastructure will meet the expectations of more and more international visitors.

A computer-generated image shows the stunning design of the new Hewanorra terminal and control tower.

The US$175 million redevelopment of Hewanorra International Airport (HIA), starting in 2019, will be nothing short of transformational. Airside, landside, terminal facilities, access, services and systems – all are set for massive change.

Finance is in place. Miami-based architects CBRE Heery will champion and oversee the entire development.

The design is extraordinary and inspired.

This is a project which will position Hewanorra International Airport, and Saint Lucia, for the next half century.

“Many people imagine that this is only the rebuilding of the terminal project – but what it will be is a significant upgrade of the entire airport infrastructure,” says Gasper George, Senior Manager – Business Development and Corporate Communications at SLASPA. “This includes airside and landside operations, access roads and the road networks system, and upgrading of aviation and air traffic control services and systems within the facility.”

The footprint and masterplan of the project envisages HIA’s needs for up to 30 years and it also incorporates the potential to expand again to meet demand. “We are building a timeframe which includes the opportunity to develop further,” explains Gasper George. “Travel and tourism are growing globally as more people have the time and funds to explore the world. As a country, the trajectory for tourism over the next 15 years is significant growth and we need to prepare for that. We are building world-class infrastructure that will meet the expectations of more and more international visitors.”

Although the development is at the same location as the present airport, in effect it will be on a greenfield site, giving enormous advantages in terms of space, design and flexibility. The new terminal and facilities do not have to be ‘built around’ the current airport.

The current terminal is very close to the runway; this means that wide-bodied aircraft such as 747s cannot be parked there. The new terminal will be built

further from the runway – creating more space and also allowing the upgrade and expansion work to go ahead without obstructing or disrupting ongoing operations. Aircraft parking, the infrastructure network and air traffic control services can all be improved and increased.

“The new infrastructure will enable us to meet the aspirations of the airport services quality rating ACI, allowing us to compete with confidence with industry players at both regional and international levels and meet the expectations of our airline partners and passengers,” says Gasper George.

The masterplan features a simplified dual taxiway to alleviate aircraft bottlenecks, more aircraft parking and a brand new air traffic control tower with state-ofthe-art systems.

‘Green’ features Environmental considerations have been high on the agenda in drawing up the airport development plans. The design makes provision for all aspects of climate change.

The roof system has been designed to allow for the installation of solar energy panels, and charging stations for electric cars will also be provided as required.

Flood mitigation works and other environmental mitigation will be part of the development.

The final design of the HIA development is the result of a huge amount of consultation by SLASPA – with the Airports Council International (ACI), IATA, the Caribbean Civil Aviation Authority, Saint Lucia’s military, aviation and development control authorities and a wide range of partners and stakeholders, including airlines, fuelling companies, taxi drivers, concessionaires, the Ministry of Health and the Met Office.

From its earliest stages, the master planning involved attention to the tiniest details, to ensure that the new facility fits international, regional and local protocols, and is suitable for updating and phasing as required.

The project has involved huge effort on all sides and the result will be of national and international significance. With the newly revamped HIA, Saint Lucia will have the most advanced and attractive airport in the region.

Unique design: thanks to the Calabash tree Saint Lucia’s national tree, the Calabash, is an important symbol of the island’s history and traditions. And now it has provided the inspiration for the design of the new HIA terminal.

The architecture will reflect the branches that hold up the canopy of the Calabash tree – in support columns throughout the terminal building. The middle band of the terminal will mimic the middle of the island of Saint Lucia – passengers making their way through the airport will find themselves walking through a live rainforest.

The terminal reflects the whole aspect of Saint Lucia – the design is one that caters for all international requirements and standards but, at the same time, it will be built with a true Caribbean flair and flavour.

Departures and arrivals will be totally separated, and located on different floors.

Departures From the new car park with high-level ramp to departures, through to easier boarding of aircraft, the passenger experience at the new HIA facilities will be dramatically different.

The terminal design features a large amount of glass, to provide a light and airy check-in hall. This fully air-conditioned facility will offer extensive and flexible opportunities for branding, and the perfect ‘farewell to Saint Lucia’ for visitors and nationals.

Passengers will access the departure hall via one of two zones, enjoying a view of the rainforest while they move through modern, state-of-the-art passport control and a security facility which will increase from two to six scanners.

Retail facilities will reflect the fact that they are the last experience of Saint Lucia – they will provide flexible, modern,

38 Hewanorra International Airport Saint Lucia Air and Sea Ports Authority Handbook and Directory

on-trend and high-end shopping opportunities. The departure hall restaurant will overlook the Pitons world heritage site.

Larger business, VIP and club lounges will be provided at a third level.

When passengers reach their boarding gates, the décor will continue with its Calabash theme. The gate areas are being built with open glass walls, a significant increase in seating and capacity, quiet working areas, charging stations and reliable WiFi. Finally, new flexible aircraft bridges, able to handle multiple aircraft types, will simplify boarding and protect passengers from the elements.

Arrivals First impressions count. When a visitor arrives at a destination for the first time, the importance of a positive airport experience cannot be overstated. That experience can really set the scene for the rest of their stay – and the new HIA facilities have been designed with this in mind.

Passengers arriving after often long and tiring flights can expect the best, with a significantly improved Immigration and Customs experience, far more space, twice as many baggage carousels, all with increased capacity, a fully airconditioned meet-and-greet area, easy access to parking and, finally, a new road system which will alleviate congestion and improve traffic flow.

Provision is being made for border control technologies of the future and there will also be opportunities for duty free shopping.

The finance The Hewanorra International Airport development will cost a total of US$175 million. Of this, $100 million is provided by a loan guarantee from the Government of Saint Lucia, financed by The Republic of China on Taiwan, and the remaining $75 million is being financed by SLASPA through a consortium of local indigenous banks. This finance will be paid for through an airport development charge.

Work will start in the first part of 2019, and is due to be completed within 30 months.

Stunning concourse in the contemporary, expansive and light main hall.

Easily accessible and close to the capital, George F.L. Charles airport provides a valuable back-up to Hewanorra International Airport.

Small and perfectly formed International travellers would be hardpressed to find an airport that is quite like George F.L. Charles Airport in terms of its scenic surroundings, relaxed and friendly atmosphere, and ease of use.

Located in the north of the island, Saint Lucia’s second airport is situated between lush, green hills on the one side and the golden sands of beautiful Vigie Beach on the other.

Easily accessible, within four kilometres of the capital, George F.L. Charles Airport is a small-scale facility. Offering a runway of almost 1,890 metres and four parking stands, it handles mainly regional flights to/from the Caribbean, private jets and air cargo services.

The airport also provides a valuable back-up to Hewanorra International Airport – and that’s an important consideration when it comes to commercial certainty, as well as resilience in the event of an emergency such as extreme weather.

A total 197,108 passengers using George F.L. Charles Airport in 2017, while freight volumes increased from 1.07 million tonnes in 2016 to 1.09 million tonnes in 2017.

Although small, the facility provides all the necessary amenities, including

currency exchange, duty free shopping and cafés. There is a strong focus on excellent customer service and ensuring a very secure environment.

The airport’s location makes it ideal: l For just-in-time deliveries of freight; l As an extremely convenient facility for executive flights, with business visitors from the region travelling to Saint Lucia for meetings in the capital; l For private charter flights; l For travellers coming into Saint Lucia for a weekend or quick getaway; l For helicopter services.

“George F.L. Charles Airport is right next to the city and provides the ultimate in convenience, comfort and informality,” says Gasper George, SLASPA’s Senior Manager, Business Development and Corporate Communications. “On departure, passengers can check in and then “chill” on the beach – it really does have character!”

Located in the north of the island, Saint Lucia’s second airport is situated between lush, green hills on the one side and the gold sands of beautiful Vigie Beach on the other

George F.L. Charles airport offers convenience and comfort.

40 George F.L. Charles Airport Saint Lucia Air and Sea Ports Authority Handbook and Directory

Yachts and superyachts: Saint Lucia is famous for providing ‘hurricane-safe’ berthing in the Caribbean.

World-class marinas and a world-class destination 42 Yachts Saint Lucia Air and Sea Ports Authority Handbook and Directory

Saint Lucia has a very high-profile place on the world’s yachting map, thanks to its two world-class marinas – Bay and Marigot Bay – and their reputation as hurricane-safe havens, providing secure and sheltered berthing in the Caribbean.

Both marinas are official ports of entry into the country, and their safety and security fall within the jurisdiction of SLASPA as port authority. SLASPA has officers based in each of the marinas to assistant with their smooth running, and the Port Police regularly patrol the marinas and surrounding area.

Rodney Bay hosts the Atlantic Rally for Cruisers (ARC), a ‘must do’ for many sailors since 1986; the more recently introduced ARC+; and the biannual ARC Round-the-World Rally, in which participants make a full or half circumnavigation of the globe in an event that starts in

January, returning to Saint Lucia 15 months later.

The ARC attracts more than 200 boats and 1,200 people every year to sail 2,700 nautical miles across the Atlantic from Gran Canaria to Saint Lucia. The contestants range from families with children to tough and seasoned racers, in large boats and modest boats. At the finish, having crossed the ocean, the participants receive a true Saint Lucian welcome on the dock with traditional rum punch and beer.

The ARC+ attracts around 70 boats on the route from Gran Canaria to Saint Lucia, via a stopover in Cape Verde.

“These events have done a lot to bring yachts to the minds of the average Saint Lucian,” says Sean Devaux, IGY’s General Manager of Rodney Bay Marina. “The vessels will stay here for five to seven days, including the events; it is more rally than race, with many families involved.

“Sailing tourists are generally by nature explorers, so they don’t just sit on board in the marina. They want to explore Saint Lucia from the ground up. With the Round-the-World ARC, boats start

arriving three weeks in advance, to do their preparation work. Saint Lucia being the start and finish is important; these events attract people into Saint Lucia, its hotels and its facilities.”

Saint Lucia provides the perfect hub for these events, thanks to its prevailing winds and also the excellent air links to the island. It is also an excellent destination for crew, with plenty of options for activity, shopping or relaxation during their downtime.

For all yachts people visiting Saint Lucia, there are endless opportunities to enjoy the island – from its natural beauty to its vibrant nightlife. And this is a small community – as Sean Devaux says: “Everyone knows someone who knows someone who can make things happen for you – from tours to taxis.”

Saint Lucia’s marinas provide the full range of facilities for visiting and homeporting yachts and superyachts.

Saint Lucia Air and Sea Ports Authority Handbook and Directory Yachts 43

“For all yachtspeople visiting Saint Lucia, there are endless opportunities to enjoy the island – from its natural beauty to its vibrant nightlife.

And this is a small community. “Everyone knows someone who knows someone who can make things happen for you – from tours to taxis.”

Sean Devaux, IGY’s General Manager of Rodney Bay Marina Safe and sheltered berthing in the Caribbean.

Marina services Saint Lucia’s marinas provide the full range of facilities for visiting and homeporting yachts and superyachts, including fuel, electricity, water, electricity, electronic and hydraulic repairs, fibreglass, metal, paint and engine repairs, hull cleaning and polishing, varnishing and valeting. Retail, food and drink outlets, chandleries,

shower and restroom facilities, and laundry services are all close at hand.

Equipment can be shipped or airlifted into Saint Lucia duty free, for installation/ delivery to the boat.

Marina staff include dock teams, maintenance, fuel, cleaning staff, etc., and a number of freelance operators – who are all registered and checked for quality and security – provide services such as boat repairs, diving services, carpentry, vessels washing and waxing, and sail repairs.

Marigot Bay Marina Long recognised as one of the Caribbean’s most secure anchoring spots, Marigot Bay is deep enough to accommodate the largest superyachts – against a background that is simply stunning.

The marina has 42 berths and 20 mooring buoys, providing berthing for yachts up to 280 ft in length and up to 20 ft draft.

Rodney Bay Marina Rodney Bay Marina is the most southern of the Caribbean marinas operated by IGY Marinas.

The facilities offered include 253 berths and 32 fixed superyacht docks to accommodate vessels up to 285 ft in length with a maximum draft of 13 ft.

A comprehensively equipped 4.5-acre boatyard has a boatlift capable of lifting boats up to 75 tonnes. There are also 30 swinging moorings located in the adjacent lagoon.

Competence, confidence, motivation, airside and portside: SLASPA’s staff are vital to its success story, and make a massive contribution to the wellbeing of Saint Lucia.

The backstage teams What do SLASPA’s operations mean to most people? They see aircraft landing and departing, carrying visitors from around the world; huge and glamorous cruise ships full of passengers keen to experience Saint Lucia; yachts and superyachts coming and going from scenic marinas; container vessels loaded with food, drink, clothes, toys and household goods.

Yes, SLASPA is all of that – and more.

It’s only natural that the ‘star’ performers are the most visible. But what goes on behind the scenes? Every successful performance depends on a great backstage team!

From IT to HR, from Port Police to environmental work, SLASPA’s backstage teams provide the consistent, strong foundations and day-to-day support that are so vital.

SLASPA also works hard to connect with all its stakeholders – and that includes taking time to explain plans, consulting and listening before making big decisions.

“We need to listen; when we speak to our customers, we can hear a different side to things and that gives us an opportunity to act,” says SLASPA Chief Operating Officer Grace Parkinson.

SLASPA Port Police SLASPA Port Police are responsible for enforcing law and order at Saint Lucia’s ports, airports and marina facilities. It’s a huge responsibility, taking in all aspects of safety and security and covering everything from preventing smuggling to assisting with traffic management.

The 150 Port Police Officers have the same powers of arrest as the Royal Saint

SLASPA’s highly professional staff underpin the day-to-day, week-to-week success of its operations.

Lucia Police Force and are supported in their work by ten civilian workers.

Chief of Port Police Kennedy Francis says: “Our job is to enforce all of the relevant regulations and legislation. An airport or sea port is like a small city or community in itself. Anything to do with the maintenance of law and order is our responsibility – and that includes on the water. Within the harbour and land jurisdiction of the ports, for example, we are responsible for enforcing maritime law and any aspect of maritime safety.”

Those responsibilities are constantly evolving – the Port Police must implement any new regulations coming from the International Maritime Organization or the International Civil Aviation Organization.

“We have regular training workshops and seminars – and we have to keep in touch with the strategic focus and trends in aviation and maritime security,” says Kennedy Francis.

SLASPA is a port authority as well as operator; as such it has the same level of responsibility for the marinas and sea ports that it does not actually operate. For example, the Police run a mobile patrol boat covering Marigot Bay and Rodney Bay (both official ports of entry), ready to respond to any incidents in those areas.

The Port Police also work closely with Customs and Immigration Authorities, providing collaborative support and ensuring these agencies have the office and operational space they need to tackle smuggling, illegal immigration and other such activities.

Ports worldwide have concerns over petty pilferage, and Saint Lucia is no different. The Port Police use a comprehensive network of CCTV cameras as part of their efforts here.

“We do a lot of risk management and work with other agencies,” says Kennedy Francis.

Cruise calls The Port Police have a particularly visible presence on the quayside when cruise ships call into Saint Lucia. With the large amount of activity going on in the port, safety and security are vital, says Kennedy Francis.

SLASPA is fully compliant with the International Ship and Port Facility Security (ISPS) Code and has set procedures and security plans in place for the arrival of a cruise ship.

Port Police meet with the vessel’s Chief Security Officer to confirm the security plan while the vessel is alongside.

“Security is very tight – everyone from the vessel, passenger or crew, has a ship’s pass and we screen everybody coming into the area,” says Kennedy Francis.

Recruitment and Training One of the big advantages of having a Port Police Force is having a dedicated workforce trained to the right level and with the precise skill sets required for the environments they work in.

SLASPA aims to recruit its new police officers as youngsters from college, university or school; rigorous background checks are carried out, and psychometric testing and interviews are used to recruit people with the right skills and mindset.

The recruits are trained at Saint Lucia’s Police Training Academy, where they are expected to undertake physical training and learn about law enforcement, firearms, Aviation and Maritime Security and Customer Service.

Saint Lucia Air and Sea Ports Authority Handbook and Directory Backstage 47

Human Resources Department SLASPA employs more than 450 people across a huge variety of areas and disciplines. This is a fast-paced, dynamic and highly technical organisation – and there is a rigorous approach to finding the right people for the right positions.

“We are looking for employees who are the best fit for the organisation,” says Joanna Biscette, Senior Manager Human Resources. “For most of our positions, especially specialised areas, there will be specific educational requirements. However, the organisation has moved away from traditional recruitment to hiring for attitude and aptitude. The candidate’s personality must be one that blends easily with a teamworking environment. We really focus on finding people who can work independently and transition into the organisation quickly, who understand our ethos and are committed to customer excellence.”

Human Resources encompasses not only employee relations, training, learning and development, which are all vital components in maintaining a positive, proactive organisational environment.

Additionally, the HR team works with all department heads to organise training specific to the needs of each department.

Training can be individual and group training, and it can be sourced at local, national, regional or international levels.

There is a focus on ensuring that all

SLASPA employees meet the training and skills requirements of the strict international standards relating to both air and sea ports. Another focus area for the HR team is working towards encouraging more women into the maritime sector.

Therefore, more emphasis is placed on training opportunities for women within this area.

Equally, SLASPA is working to encourage the younger generation to explore the career choices within the Authority. That includes organising a ‘schools fair’ at which pupils could learn more about what happens in the various departments at SLASPA and where they might fit in.

For those looking for a new direction, the careers opportunities within SLASPA are limitless – enthusiastic people can enter the organisation at many levels, and there are always opportunities to grow.

Succession planning is an important aspect for SLASPA, as stated by Amy Henry-Demille, Manager Employee Relations: “It takes seven years for an individual to gain all the knowledge and certification required to be a qualified ship’s pilot.”

“There are so many departments and so much knowledge to be gained from being employed at SLASPA,” says Joanna Biscette. “It is technical, skilled and specialised. Every day it is hands-on, practising, gaining experience. Being employed by SLASPA is an opportunity leading to more opportunities.”

Health and Wellbeing SLASPA’s HR work extends way beyond recruitment and training, and there is a real commitment to the health and wellbeing of its workforce. “We take a holistic view,” says Joanna Biscette. “These are not just people in the organisation doing work – we are looking at the whole person and ensuring that we meet as many of their needs as possible.” l SLASPA employees benefit from medical insurance and pension plans. l A wellness programme provides guidance and education on lifestylerelated diseases, mental health and physical wellness. There are workshops and lectures on a wide range of healthrelated topics. l Peace of mind is another priority.

SLASPA runs an after-school programme for employees’ children. This is run by a retired teacher, who organises activities and is on hand to assist children with their homework – importantly, it also means staff can focus on their work rather than worrying about where their children might be. l An employee fitness programme runs from Monday to Thursday, with activities including aerobics, soca-cise and yoga. l Medical and eye checks are carried out regularly on all those who operate machinery such as reachstackers and cranes on the sea port, or working in the airport.

Labour Relations SLASPA works with four trade unions representing its workforce and the focus is on maintaining strong and positive working relationships.

Negotiations on pay and work conditions are conducted every three years. SLASPA liaises with the trade union representatives if there is any issue to be resolved.

Health and Safety SLASPA has appointed a dedicated health and safety manager, whose responsibility is to look at specific areas under SLASPA’s jurisdiction and consider where improvements could be made for health and safety reasons – for example, adding more signage to incident-prone areas and drafting policies.

There is also a committee of independent people who monitor and examine working areas and practices, coordinating with the Engineering Department, to recommend improvements where needed.

All of this work is leading to a detailed policy which will document procedures to be followed and ensure standardisation across the organisation.

Information technology SLASPA’s has a team of seven IT experts covering all of its operations. “All nine locations are connected so that we can provide support from our base,” says Gerry George, Senior Manager, Information Systems.

Maritime IT SLASPA operates a Unitrack Terminal Operating System (TOS) which integrates information about vessels, cargo and cargo handling and enables tracking of vessels, commercial cargo and personal effects carried in containers.

The focus is on accessibility, transparency and ease of doing business; shipping lines and agents can make berth reservations via a special web interface App, and the TOS verifies times and allocates berthing based on availability, schedules and ships enroute. The system allows up to minimum two hours modification limits in berth bookings, proving valuable flexibility for port users.

The Unitrack TOS is also integrated with Customs, to enable a smooth flow

through the terminal. When a truck driver arrives at the terminal and submits the relevant documentation at the gate, the system confirms whether the container being collected has been cleared by Customs and informs Operations for the preparation of the container for delivery.

When the driver departs, the system verifies that the right container has been collected, before the truck exits the gate.

SLASPA is now developing plans for an online vehicle booking system (VBS) for trucks. This would make the process even swifter, as containers could be located and automatically placed ready for collection in advance.

Meanwhile, a new upgraded cargo locating system is being trialled in the container yard.

Saint Lucia offers a warm welcome to visiting cruise vessels.

Airport IT SLASPA’s high-tech airport IT system tracks aircraft arrivals and departures and passenger numbers for embarkation and disembarkation, as part of a smoothflowing system.

SLASPA is now planning to introduce free WiFi access throughout its two airports, based on international standards.

A company which prides itself with service of excellence to our clients.

We are not just an ordinary company but one who can deliver a complete seamless package to the customers that we serve.

Our expertise does not only extend to private jets and commercial passengers, but to elite hotels and resorts.

We can provide full clearance and ground support, including pilot and guest accommodations when necessary.

Harris Handling and Logistics Services Executive Manager: Davidson Alwyn Harris Address: Hewannorra International Airport Tel# 758 7160684 Email: harriscus@gmail.com or harrishandlers@hotmail.com C at e g o r i e s : a i r C r a f t & H e l i C o p t e r C H a r t e r s / a i r l i n e s , a i r p o r t s & s e a p o r t s / g r o u n d H a n d l i n g l o C at i o n s : C a r i b b e a n & C e n t r a l a m e r i C a , s a i n t l u C i a

50 Saint Lucia Air and Sea Ports Authority Handbook and Directory

Lighthouses SLASPA is responsible for the Moule a-Chique lighthouse, which is the second highest in the world, and for the Vigie lighthouse. Both are manned 24-hours, and are equipped for global tracking of traffic via vessels’ AIS systems.

Statistical Management Information System Information on vessels and cargo can be incredibly valuable to businesses, organisations and the general public.

SLASPA has a sophisticated system for collecting information and making that data available.

A restaurant servicing the airport certainly benefits from having an idea of forecast passenger numbers. If a

Employee surveys are important in providing feedback that supports all aspects of SLASPA’s planning and development.

particular week is going to be higher or lower than usual, they can adjust their stock levels and orders.

Information is available regarding cruise ship arrivals, and statistics regarding visitor arrivals can assist taxi drivers, tour operators, shops owners, photographers and other stakeholders with planning or adjusting existing plans.

Port Police work schedules can be adjusted in advance depending on demand.

“The data we provide also helps people who are not directly connected to the port with making decisions and plans,” says Gerry George. “This goes beyond our direct partners.”

At present, SLASPA publishes the information in a processed format; there are plans to revise and extend that and also to provide raw data only, so that interested parties can do their own analysis as necessary.

“Providing raw data will free up our time in not having to process data – but also it will provide more options to the users.

We are looking at upgrading our statistics program to facilitate increased access to raw data, and also considering ways to answer online queries and provide more information on the port. This approach could help, for example, hotels to target their advertising and marketing.”

Research and Planning SLASPA has taken steps to introduce regular customer and employee surveys, whose feedback will be used across all aspects of planning and developing facilities and services.

New customer feedback surveys at the air and sea ports will assist every department in deciding where services could be strengthened or changed, says Lennon Prospere, SLASPA’s Research and Planning Officer. “This feedback will help us to identity areas for improvement and develop new ideas – more importantly it will also help us map out our performance historically, so we can see exactly where we have come from and where we have progressed.”

Meanwhile, twice-yearly employee perception surveys are planned. “To be operationally efficient, employees must be satisfied,” he says. “Surveys provide an opportunity for employees to express their views and provide the Authority with an avenue to ensure that they are happy and motivated employees, which will equate to improved efficiencies and output. In an effort to identify any additional needs and areas for improvement, SLASPA will set up a number of focus groups which will include some of its main external stakeholders – including, for example, shippers, truckers and stevedores”.

Saint Lucia Air and Sea Ports Authority Handbook and Directory Backstage 51

General Information Saint Lucia

Consular Leading nations are represented, these nations include, Great Britain, France, Cuba, the Republic of China, Venezuela, Mexico and others.

Currency Eastern Caribbean Dollars pegged to the US Dollar exchange rate $2.7169.

Customs Visitors are permitted to import 40oz of spirits 200 cigarettes plus gifts up to a value of US 100.00 per year.

Documentation The following documents must be completed legibly in English to be submitted by vessels and aircraft for clearance on entry and departure in Saint Lucia.

General Declaration Signed by the Captain at the Ports or the First Officer at the Airports Cargo Manifest 3 Copies Passenger Manifest 4 Copies General Declaration for Customs 2 Copies General Declaration of Health 1 Copy Immigration Visitors must hold a valid passport or other acceptable documentation a return ticket and a place of accommodation. Visitors from the United States may present a US passport, an original birth certificate plus photo ID or a valid driver’s license. Visitors from Canada may present a valid Canadian passport, an original birth certificate plus photo ID or a valid driver’s licence. Visitors from the UK and Western Europe may present a valud passport of

their country. Entry visas are not required except for nationals of certain countries specified by the Government of Saint Lucia.

Immunisation No immunisation is currently required to enter into Saint Lucia.

Language English/Creole.

Public Holidays New Year’s Day Independence Day (February 22) Good Friday Easter Monday Labour Day (May 1) Whit Monday Corpus Christi Emancipation Day Thanksgiving Day National Day (December 13) Christmas Day Christmas Holiday (December 26)

Sea and Airport Tariffs Available on request.

Tide The tidal range in Saint Lucia’s waters is approximately 0.5 m.

Time Local time GMT minus 4 hours.

Weather The island of Saint Lucia enjoys a tropical climate with good weather all year round, but tropical storms can occur during the months of June through October.

Port Castries Port Castries Saint Lucia Air & Sea Ports Authority Manoel Street PO Box 651 Castries Saint Lucia Telephone: 1 758 457-6100 Fax: 1 758 457-6190 Email: info@slaspa.com Website: www.slaspa.com Location: Latitude 14° 01’N, Longitude 61° 00’W Advising Estimated Time of Arrival (ETA) At least 48 hours advance notice of ETA to be submitted by agent.

A formal application for birth (Form No.1) must be submitted at this time. On the day of arrival Vessels must contact Castries Signal Station on VHF channel 16 at least three (3) hours in advance of their ETA at the Pilot Station.

Airport George F L Charles Airport, (formerly known as Vigie Airport) which, due to its size and proximity to the capital city Castries, plays host to a number of general aviation and commuter airlines linking Saint Lucia to the other territories of the Eastern Caribbean.

Anchorages Outer Anchorages: 1) While awaiting a pilot, vessels may anchor one mile NW of Vigie Point in a depth of 22m with good holding in rock and sand. No shelter.

2) 2.5 cables NW of Vigie point in depths of about 20m with good holding ground in coral and sand.

Shelter is provided from the east but there is little swinging room.

3) In addition, cruise vessels which anchor outside the port and tender their passengers ashore, have been designated specific anchorage locations at positions: North of Port Entrance 14° 01·5´ N 061° 00·8´ W South of Port Entrance 14° 01·23´ N 061° 00·9´ W Internal Anchorages: Anchorage with good holding ground but little swinging room, is available inside the harbour for small vessels.

Approaches The two Leading Lights line up to a True Bearing of 121° entering the harbour and reciprocally 301° leaving the harbour. The lights are coloured red with a visible range of 5 miles. Their day marks are white and orange striped triangles, the forward triangle apex up, and the rear triangle apex down. The channel is 7 cables long, 400 ft wide, with minimum depth 42 ft.

Banking Banks are within walking distance of the Port.

Berths General Cargo: Berth #1: 200 ft Long; Depth 18-20 ft Berth #2 & 3: 720 ft Long (continuous); Depth 27 ft Berth #4: 498 ft Long; Depth 32 ft Berth #5: 520 ft Long; Depth 32 ft with a RoRo Ramp 48 ft wide Berth #6: 448 ft Long; Depth 30 ft Cruise Berths Pointe Seraphine: P/S #1: 558 ft long; Depth 36 ft P/S #2: 300 ft long; Depth 34 ft Berth #1: for ships of length 850-1000 ft Berth #2: for ships of length 750-850 ft Bunkers Available and supplied by road tanker Cargo Handling Port Castries handles a variety of cargo types, unit loads and break-bulk, Containerized Cargo is handled by: (a) Liebherr Crane a 104 ton capacity shore crane (b) Fantuzzi – three (3) top lifters with a safe working load of 45 tonnes.

Tug-trucks are used to convey container units to and from vessel operations. Two (2) fork-lifts dedicated to the transport of empty containers. Break-bulk cargo is handled by fork-lifts. Cargo in bulk handled with regularity consists of cement, lumber, steel, flour, sugar, feed and rice.

Consular Available.

Currency EC Dollars.

Customs Available.

Documentation Immigration – same as airport Customs – same as airport Port Health – Ministry of Health Agents

Electricity 220/240v (No shore connections for ships).

Emergencies In case of emergency the Port Control can be reached 24 hours a day via Castries Signal Station VHF channel 16. They can also be contacted directly at Telephone number (758) 452-5939. Oil spills, accidents and medical emergencies may be reported directly to the Signal Station and the information relayed to relevant emergency services for immediate response.

Emergency services can also be contacted directly by dialing 911 (Fire and Ambulance) or 999 (Police).

Explosives On the application form for a berth by the Agents, it is mandated by the Saint Lucia Air and Sea Ports Authority (Seaport Tariff) Depths Regulations that all explosives Turning Circle and Entrance being transported by the vessel Channel: must be declared on the form, prior Channel Width 400 ft. (122m) to the arrival of the vessel.

Water Depth 42 ft. (12.8m) Arrangements are to be made by Diameter 1400 ft. (426.7m) the Agents/Consignees to have the police presence when such goods Divers Divers are available for hull cleaning are being discharged/delivered.

The police escorts, the consignand hull inspections. ment to the bonded warehouse where the explosives are to be Dredging No dredger is currently available at stored.

Port Castries.

Fire Fighting Shore Side Fire Fighting Tenders Duty Free available.

Available.

54 General Information Saint Lucia Air and Sea Ports Authority Handbook and Directory

Fresh Water Fresh water is available at all berths.

Applicable rates EC$ 33.23/1000 gallons.

Hazardous Cargo The importation of hazardous cargo requires special handling and storage. Port officials are trained in recognizing and determining the degree of danger posed and identifying by virtue of the IMDG, sticker (dangerous goods indicator), the handling characteristics and precautions. The Port has a special warehouse dedicated to the housing of dangerous goods, and the facility to rinse down individuals who may have had direct contact with such chemicals.

Health Ministry of Health.

Hours of Business (Port hours) Office hours - Monday to Friday 08.00hrs to 16.30hrs Immigration Same as Airport.

Immunization Same as Airport.

Language English Largest Vessel Vessels can be berthed inside the port up to a maximum length of 320m and maximum draught 9m.

Load Line Zone North Atlantic Seasonal Tropical Zone.

Lloyds Agent M&C General Insurance Co. Ltd., Bridge Street PO Box 99, Castries Saint Lucia.

Telephone: 1 758 458-8000.

Management The Port is managed by SLASPA. Medical Full service hospital is five minutes drive from the Seaport.

Pilotage Pilotage is compulsory for vessels over 100 GRT. Pilots board vessels on the starboard side for ships entering the harbour and on the port side for ships leaving the harbour. Pilots are available on request 24 hours a day.

Applications for berths are regarded as formal requests for Pilots and must be submitted 48 hours in advance of arrival. On the day of arrival vessels must contact Castries Signal Station on VHF channel 16 and update their ETA 3 hours before their arrival at the Pilot Station (or Pilot Boarding Ground).

Likewise vessels leaving the port must advise the Signal Station of its ETD at least 3 hours in advance of departure.

Pilot Boarding Position 0.5 miles west of Vigie Point.

Pollution Control Conforming to IMO/MARPOL requirements.

Port Craft Tugs are available on request 72 hours before arrival via private arrangement.

Two (2) pilot boats.

One (1) police launch.

Tender service is available on request.

Port Limits The port limits are as defined in the Saint Lucia Air and Sea Ports act of 1983.

Port Tariffs Available on request.

Ship’s Agents M&C shipping: 1 758 458-8000 Cox & Co. : 1 758 456-5000 Mendes Shipping :1 758 452-1364 Swan Shipping: 1 758 453-0264 Joseph Shipping: 1 758 452-3574 Cagema: 1 758 451-7310 Ship’s Supplies Ship suppliers are available.

Quayside Equipment 1 Liebherr Crane 104 Ton Capacity 2 Ton Forklift 3 Ton Forklift - Flat Beds 4 Fantuzzi (Top Lifters) Radar Surveillance None available.

Radio Type: VHF Radio Range: 10 miles average Channels: 16,6,12 and 14 HF Radio Frequencies: 2182, 2527, 2638, 2146,2582,2381 Salvage and Rescue Two tugs are available on request for salvage and rescue.

Seamen’s Clubs None

Ship Repair Ship repair services are limited.

Welders can be contacted on request for repairs above the waterline. There is no dry docking facility available for large vessels.

Stevedoring The Port Authority has contracted the Seamen Waterfront Workers Union for the physical handling of cargo. Container destuffing and consolidation is conducted by the Union members, along with vessel operations at various categories and levels of responsibility. The entire action is co-ordinated by Port officials who designates and disciplines their working activities.

Storage The Port has two main areas in which cargo is stored indoors.

Within these areas are cargo racks, which are numbered and facilitates the disciplined hosting of cargo.

These allow for locations to be attached to cargo records thus deliveries are expedited accurately and promptly. Cargo outside of warehouses are placed in specific zones. All cargoes are marked indicting the vessel by which they arrived, the local consignee and the date of arrival.

Tide Tidal range is about 0.5m (18”).

Time Local time GMT minus 4 hours.

Transportation Local transport is available.

Tugs Tugs are available on request 72 hours before arrival via private arrangement.

VHF Channels 16, 12 and 14 are used.

Channel 16 is the main calling channel used by the Signal Station with 12 and 14 used as the primary working channels.

Waste Solid Waste Disposal is available on request.

Water Density Currently there is no data available on the water density in the harbour.

Port Castries is a coastal harbor adjoining the Caribbean Sea with minimal river interaction. Water density can be assumed to be the average for the Caribbean Sea.

Saint Lucia Air and Sea Ports Authority Handbook and Directory General Information 55

Port Vieux Fort Port Vieux Fort New Dock Road PO Box VF355 Vieux Fort Saint Lucia Telephone: 1 758 454-8742 or 1 758 454-8739 Fax: 1 758 454-8745 Email: info@slaspa.com Website: www.slaspa.com Location: Latitude 13° 43’ N, Longitude 60° 57’ W

Terminal Equipment 1 Mobile Harbour Crane 2 Three high stacking straddle Anchorages carriers Outer Anchorages: 1 Tugmaster 1) While awaiting a pilot, vessels may anchor 22m with good holding 1 Reachstacker 3 Electric Forklifts in rock and sand. No shelter.

1 8 ton Forlift Internal Anchorages: 4 3 ton Forklifts Anchorage with good holding ground but little swinging room, Bunkers is available inside the harbour for Available and supplied by road small vessels. tanker.

Approaches The two leading lights line up to a true bearing of 59.5° entering the harbour and reciprocally 239° leaving the harbour. The lights are colored red with a visible range of 5 miles. Their day marks are orange triangles, the forward triangle apex up and the rear triangle apex down.

Cargo Handling Port Vieux Fort handles a variety Advising ETA of cargo types, unit loads and At least 72 hours advance notice break-bulk, Containerized Cargo is of ETA to be submitted by agent. handled by: (a) Liebherr Crane 80 A formal application for berth must ton capacity shore crane (b) Valmet be submitted at this time. On the Straddle Carriers and Reach day of arrival Vessels must contact stacker with a safe working load of Vieux Fort Signal Station on VHF 45 tonnes. There is also the option channel 16 at least three (3) hours of a Tug-trucks used to convey in advance of their ETA at the Pilot container units to and from vessel Banking Station. operations on Finger Pier.

Banks are within walking distance Additionally, there is one (1) forkof the Port.

Airport lift which can be used for the Hewanorra International Airport, transport of empty containers.

Berth Facilities is 2.5 miles from the port and Break-bulk cargo is handled by A finger pier 163m long and 15m plays host to a number of general wide can accommodate vessels on fork-lifts. Cargo in bulk handled aviation and commuter airlines with regularity consists of cement, linking Saint Lucia to Europe, North either side. lumber, steel, cardboard boxes, America and the other territories of Height of quay from water level at waste paper, aggregate, petroleum low tide is 2.3m and 2m at high the Eastern Caribbean. products and bananas and bulk tide. feed.

A LOLO Container Berth inclusive of (roro ramp) 210m in length.

Height of quay from water level is 2.5m and 2m at low and high tide respectively.

Depth of water alongside is 10.5M.

Currency EC dollars.

Customs Available.

Documentation Immigration – same as airport Customs – same as airport Port Health – Ministry of Health Agents.

Depths Turning Circle and Entrance Channel: Width 180m Water depth 8.5m Divers Private divers are available for hull cleaning and hull inspections.

Dredging No dredger is currently available at Port Vieux Fort.

Duty Free Only at Hewanorra Airport.

Electricity 220 V 1ph 50 HZ 240 V 3 ph 50 HZ

Emergencies In case of emergency the Port Control can be reached 24 hours a day via Vieux Fort Signal Station VHF channel 16. They can also be contacted directly at Telephone number (758) 454-6349. Oil spills, accidents and medical emergencies may be reported directly to the Signal Station and the information relayed to relevant emergency services for immediate response.

Emergency services can also be contacted directly by dialing 911 (Fire and Ambulance) or 999 (Police).

Explosives On the application form for a berth by the Agents, it is mandated by the Saint Lucia Air and Sea Ports Authority (Seaport Tariff) Regulations that all explosives being transported by the vessel must be declared on the form, prior to the arrival of the vessel.

Arrangements are to be made by the Agents/Consignees to have the police present when such goods are being discharged/delivered.

The police escorts, the consignment to the bonded warehouse where the explosives are to be stored.

Hazardous Cargo The importation of hazardous cargo requires special handling and storage. Port officials are trained in recognizing and determining the degree of danger posed and identifying by virtue of the International Maritime Dangerous Cargo (IMDG), sticker (dangerous goods indicator), the handling characteristics and precautions.

Dangerous Goods are to be cleared ex ship though the port is in the process of obtaining a container to house temporarily any dangerous goods which cannot be cleared immediately.

Load Line Zone North Atlantic Seasonal Tropical Zone.

Lloyds Agent M&C General Insurance Co. Ltd., Bridge Street PO Box 99 Castries Saint Lucia.

Telephone 1 758 458-8000.

Management The Port is managed by SLASPA. Medical Saint Jude Hospital a full service hospital is ten minutes drive from the Seaport.

Health Ministry of Health.

Pilotage Pilotage is compulsory for vessels over 100 GRT. Pilots board vessels Hours of Business (Port hours) on the Starboard side for ships Office hours - Monday to Friday entering the harbour and on the 0800hrs to 1630hrs port side for ships leaving the Operations Department - 24 hrs harbour. Pilots are available on request 24 hours a day. ApplicaImmigration tions for berths are regarded as Same as Airport. formal requests for Pilots and must be submitted 72 hours in advance Immunization of arrival. On the day of arrival Same as Airport. vessels must contact Vieux Fort Signal Station on VHF channel 16 Language and update their ETA three hours English/Creole. before their arrival at the Pilot Station (or Pilot Boarding Ground).

Largest Vessel Likewise vessels leaving the port Fire Fighting Vessels can be berthed inside the must advise the Signal Station Shore Side Fire Fighting tenders port up to a maximum length of of its ETD at least three hours in available.

150m and up to 210 m with tug advance of departure. assistance.

Fresh Water Pilot Boarding Position Fresh water is available at all berths 0.5 miles off Mathurin Point. through the ships agents to the Water and Sewerage Authority (WASCO).

Pollution Control Conforming to IMO/MARPOL requirements Port Craft Tugs are available on request 72 hours before arrival via private arrangement.

Two (2) pilot boats.

One (1) police launch.

Tender service is available on request.

Port Limits The port limits are as defined in the Saint Lucia Air and Sea Ports act of 1983.

Port Tariffs Available on request.

Radar Surveillance None available.

Radio Type: VHF Radio Range: 10 miles average Channels: 16,6,12 and 14 HF Radio Frequencies: 2182, 2527, 2638, 2146,2582, 2381 Salvage and Rescue Two tugs are available on request for salvage and rescue from private contractors.

Ship Repair Ship repair services are limited.

Welders can be contacted on request for repairs above the waterline. There is no dry docking facility available for large vessels.

Ship’s Agents M&C shipping: 1 758 458-8000 Winfresh: 1 758 457-8600 Mendes Shipping: 1 758 452-1364 Swan Shipping: 1 758 454-6485 Joseph Shipping: 1 758 452-3574/454-8750 Cagema: 1 758 451-7310 S&S Fleet: 1 758 454-9228 Hippolyte Agencies: 1 758 454-5791 Baron Shipping: 1 758 454-7338 Ship’s Supplies Ship suppliers are available.

Stevedoring The Port Authority has contracted the Port Vieux Fort Stevedoring Services Inc for the physical handling of cargo. Container destuffing and consolidation is conducted by the stevedores from that entity, along with vessel operations at various categories and levels of responsibility. The entire action is co-ordinated by Port officials who designates and disciplines their working activities.

Storage The Port has one new refurbished major area in which cargo is stored indoors. Within this areas are cargo racks, which are numbered and facilitates the disciplined hosting of cargo. These allow for locations to be attached to cargo records thus deliveries are expedited accurately and promptly. Cargo outside of warehouses are placed in specific zones. All cargoes are marked indicating the vessel by which they arrived, the local consignee and the date of arrival.

Tide Tidal range is about 0.5m (18”).

Time Local time GMT minus 4 hours.

Transportation Local transport is available.

Doggersbank - 56 ft 1350 horsepower VHF Channels 16, 12 and 14 are used.

Channel 16 is the main calling channel used by the Signal Station with 12 and 14 used as the primary working channels.

Waste Disposal is available on request.

Water Density Currently there is no data available on the water density in the harbour.

Seamen’s Clubs None

General Information 57

Hewanorra International Airport Hewanorra International Airport PO Box 373 Vieux Fort Saint Lucia West Indies Telephone: 1 758 457-6160 Fax: 1 758 457-6186 Email: info@slaspa.com Website: www.slaspa.com Hewanorra International Airport is located in the south of the island approximately two and a half miles or five minute drive from the town of Vieux-Fort.

Identification: UVF Location: Latitude 13° 44N, Longitude 60° 57W Location indicator and name: |TLPL Hewanorra Elevation: 16 feet Reference Temperature: 31° C Magnetic Variation: 15° W Aprons The current airport has two aprons and five parking positions. Apron one opposite the terminal building has three stands. Apron two east of the Terminal Building has two stands.

ATC ATC is provided by the airport operator, the Saint Lucia Air And Sea Ports Authority.

Banking There is a Bureau de Change operated by the Bank of Saint Lucia. Operations are generally in accordance with the flight schedule.

Cargo Handling Air Cargo is handled by Saint Lucia Air Freighters Ltd/Amerijet.

Car Parking The public car park at the north side of the terminal building caters for both long and short term parking. An hourly rate is applied for the short term and a daily rate applied for the long term. The car park can accommodate two hundred and fifty (250) vehicles.

CIP Lounge There is a CIP (Commercially Important passengers) Lounge Iyanola Executive Lounge operated

by SLASPA. There is a walk in fee charge and annual membership is available. Arrangements are also in place with some airlines for complimentry accommodation of first and upper class passengers.

Courier Services Principally operated by DHL and FEDEX. Currency Eastern Caribbean Dollar pegged to the US Dollar, rate of exchange $2.7169.

Customs Visitors to Saint Lucia are permitted to import 200 cigarettes or 50 cigars. There is no limit to the amount of alcohol bought in Saint Lucia, but there is a duty free allowance of 40 oz and age limit is 18 and over plus gifts up to a value of US$100.00 per year.

Customs has recently introduced a new customs clearance system, which must be completed before proceeding to customs.

Documentation The following documents must be submitted by aircraft operators for clearance on entry and departure at Saint Lucia: General declaration signed by the pilot in command. 4 copies Cargo Manifest. 4 copies General Declaration of Health.

1 copy Passenger Manifest. 4 copies All the above documents must follow the ICAO standard format and must be completed legibly in English.

58 General Information Saint Lucia Air and Sea Ports Authority Handbook and Directory

Duty Free Shopping Duty free shopping is available in the departure lounge after checking security. Columbian Emeralds for gold and silver jewelery and watches. Harry Edwards Jewellers (for Gold and Silver Jewellery, Ladies & Gents Watches, and Perfumes Duty Free Shoppers for a wide variety of perfumes, colognes and creams.

Mano’s for duty free caribbean rums and liqueurs, imported whiskey, cognac and cigars.

Noah’s Arcade and Best of Saint Lucia for a wide variety of souvenirs.

Executive Jet Services These services are provided by Caribbean Dispatch Services Limited, the only authorized ground handler. An FBO will soon be in operation at the Hewannorra International Airport.

Fire Protection Hewanorra provides category 8 protection. The service provider is the Saint Lucia Fire Service.

Trained aircraft fire fighters are assigned to the airport.

Fuel Grades Only Jet A-1 fuel is available at this airport.

Fuelling Services Provided by SOL EC Ltd.

Handling Agency The approved agency for passenger and baggage handling, engineering services and ramp handling is Caribbean Dispatch Services Limited. (CDSL) Immigration To enter Saint Lucia a visitor must hold a valid passport or other acceptable documentation, a return or outward ticket and a place of accomodation. Visitors from the United States may present a US passport, an original birth certificate plus photo ID, or valid Driver’s liscence. Visitors from Canada may present a valid Canadian passport, or an original birth certificate plus photo ID. Visitors from the UK and Western Europe may present a valid passport of their country. Entry visas are not required except for nationals of certain countries specified by the Saint Lucia Immigration Department.

Immunization Vaccines are not required to enter Saint Lucia.

Management Saint Lucia Hewanorra International Airport is administered by the Saint Lucia Air & Sea Ports Authority. The Airport Manager is Edgar Stephens

Medical Emergency Medical attention is provided by the Fire & Ambulance Service at the Airport Fire Hall. A full service hospital is ten minutes drive to the north west of the airport.

Oxygen This service can be obtained from the Fire and Ambulance service at the fire hall.

Passenger Handling Services Provided by Caribbean Dispatch Services Ltd (CDSL).

Runway Direction: 10/28 Length: 9,000 ft Width: 150 ft Surface: Asphalt Repair Facilities No repair facilities available.

Rescue Equipment Supplied to ICAO requirements.

Aircraft rescue services are provided by Fire Services.

Restaurants There is one restaurant and and fast food outlet in the Terminal Building. There is also a café and and three restaurants in the Departure area.

Tariffs Saint Lucia Air and Sea Ports Authority (Airport Tariff) Regulation.

Specific tariffs available on request.

Telephones Saint Lucia has two major service providers; FLOW, a UK based company with operation agreements with the various island states. GSM service is provided.

There is also partnership agreements with North American companies for seamless roaming.

Digicel is an Irish based company which offers cellular phone service to the island. It has a GSM network with inter – connectivity agreements and seamless roaming arrangements with other partners outside the region.

VIP Lounge The Ministry of External Affairs, International Trade and Civil Aviation manages this facility and access is granted to Government VIP Officials.

Weather Saint Lucia enjoys good weather all year round with minimal closures due to poor visibility. Weather forecasting meteorological services are provided by Hewanorra Met Services, a division of the Ministry of Communications, Works & Public Utilities.

Useful Telephone Numbers Airport Manager: 1 758 457-6160 Assistant Airport Manager: 1 758 457-6160 Deputy Ports Police Chief: 1 758 457-6163 Terminal Capacity The Arrivals Hall can accommodate Met Office: 1 758 454-6550 Cargo Shed: 1 758 454-8686 up to 800 persons.

CDSL: 1 758 459-6500 The Departures Lounge can accommodate up to 600 persons. Tourism Authority: 1 758 454-6644 Customs: 1 758 454-6526 Immigration Department: Time 1 758 454-6239 GMT minus four hours all year Airport Taxi: 1 758 454-6136 round.

Fire Hall: 1 758 454-6339 Traffic Types Instrumental Flight Rules (IFR) and Visual Flight Rules (VFR).

Saint Lucia Air and Sea Ports Authority Handbook and Directory General Information 59

George F.L. Charles Airport George F.L. Charles Airport PO Box 651 Castries Saint Lucia Telephone: 1 758 457-6149 Fax: 1 758 452-1180 Website: www.slaspa.com George F.L. Charles Airport George F.L. Charles Airport is located 2 miles from the city of Castries and approximately 10 minutes by road from the city of Castries.

Identification: SLU Location: Latitude 14° 0112N, Longitude 60° 5935W Elevation: 6.7m Reference Temperature: 31°C Magnetic Variation: 15°W Aprons The Airport has one apron west of the Terminal Building. The Apron has five parking positions.

ATC Provided by the Airport Operator the Saint Lucia Air And Sea Ports Authority (SLASPA).

Banking The 1st National Bank is located at the Airport, while a wide selection of banks are located within the City of Castries.

Cargo Handling Air Cargo is handled by LIAT. Car Parking Short term parking for approximately 10 vehicles on a first come first serve basis.

Consular Several consulates, embassies and foreign government representatives are represented in Saint Lucia namely British High Commission, French Embassy, Embassy of Cuba, Domincan Republic Consulate, Denmark Royal Danish Consulate, Norwegian Consulate, Sweden Consulate, Embassy of the People’s Republic of China and the Venezuelan Embassy.

Courier Services Principally operated by DHL Worldwide Express, Federal Express, Star Pac, Liat Quick Pack and UPS.

Currency Eastern Caribbean dollars pegged to the US Dollar exchange rate $2.7169.

Customs Visitors are permitted to import 40ozs of spirits 200 cigarettes plus gifts up to a value of US$100.00 per year.

All meat and plant material will be inspected on arrival.

Documentation The following documents must be submitted by aircraft operators for clearance on entry into and departure from Saint Lucia: General Declaration, in and out signed by the pilot in command: 4 copies Cargo Manifest: (Online Asycuda ++). 4 copies General Declaration of Health: 1 copy Passenger Manifest: 4 copies All the above documents must follow the ICAO standard format and must be completed legibly in English.

Duty Free Shopping George F.L. Charles Airport has a small duty-free facility managed under the registered name Mano’s.

The outlet is located in the Departure Lounge, offering a range of alcohol, tobacco products, souvenirs, snacks and locally produced items. There is also a small duty free confectionary store called Goutez Saint Lucie.

Executive Jet Services Handling services are provided by Caribbean Dispatch Services Ltd (CDSL). Limited aircraft parking is available. Aircraft must be relocated to Hewanorra Airport for overnight parking.

Fire Protection Category 5 available. Firefighting services provided by the Saint Lucia Fire Services.

Foreign Exchange Facility is available at the 1st National Bank located in the Main Concourse at the Airport.

Fuel Grade Jet A-1 only.

Fuelling Services Provided by Rubis West Indies Ltd.

Management George F.L. Charles Airport is managed by the Saint Lucia Air & Handling Agency Sea Ports Authority. The name of The approved agency for passenger the Airport Manager is Ms Agatha and baggage handling, engineering Felicien. services and ramp handling is Caribbean Dispatch Services Medical Ltd., (CDSL).

Emergency medical attention is available at the airport as well Immigration as from Health Centre Service.

To enter Saint Lucia, visitors must However Health Centre Service hold a valid passport or other is available in the city of Castries acceptable documentation, a 10 minutes away and the Victoria/ return or outward ticket and a Tapion Hospitals 15 minutes away. place of accommodation. Visitors from the United States may present Oxygen a US passport, an original birth High pressure oxygen not available certificate plus photo ID or a valid driver’s licence. Visitors from Passenger Handling Services Canada may present a valid Provided by Caribbean Dispatch Canadian passport, an original Services Ltd. birth certificate plus photo ID or a valid driver’s licence. Visitors Runway from UK and Western Europe Direction: 09/27, may present a valid passport of Length: 6200 ft. width 150 ft: their country. Entry visas are not Surface: Asphalt required, except for nationals of certain countries specified by the Repair Facilities Government of Saint Lucia.

Limited private repair facilities available.

Rescue Equipment Supplied to ICAO requirements.

Aircraft rescue services are provided by Saint Lucia Fire Services.

Restaurants La Vigie Restaurant & Bar is located in the Main Concourse and has available meals, fast foods, snacks, drinks and other refreshments.

Weather Saint Lucia enjoys good weather all year round with minimal closures due to poor visibility. Weather forecasting meteorological services are provided by the Ministry of Communication, Works, Transport and Public Utilities

Useful Telephone Numbers Airport Manager/Airport Assistant Manager: 1 758 457-6149 Airport Police: 1 758 457-6001 Ambulance/Fire: 911 Tariffs Customs: 1 758 451-7235 Saint Lucia Air and Sea Ports Immigration: 1 758 456-3992 Authority (Airport Tariff) GFLC Control Tower: Regulations.

Specific tariffs available on request. 1 758 452 2426 Meteorology: 1 758 452-5860 OECS Aeradio: 1 758 452-2600 Terminal Capacity Arrivals Hall can accommodate up Rituals:1 758 450-8592 Manos (Airport Duty Free Liquor to 140.

Shop): 1 758 452-4912 The Departure Hall can accommodate 100.

Time GMT minus four hours all year round.

Traffic Types Instrumental Flights Rules (IFR) and Visual Flights Rules (VFR)

Business Directory AIR CARGO SERVICES Hewanorra Air Cargo Services PO Box 301 Vieux Fort Tel: 454 8686 E: hacs@candw.lc Web: hacs.com Freight Services & Distributors Ltd. Suite 11 Colony House John Compton Highway Castries Tel: 452 4931 E: info@fdsl-int.com Web: fsdl-int.com Hunt’s International Packing & Storage Co. Ltd. Manoel Street PO Box 64 Castries Tel: 452 3806 E: hunteco@candw.lc Web: huntespacking.com AIRLINE CATERING Goddard Catering Group (St Lucia) Ltd Hewanorra International Airport PO Box 363, Vieux Fort Tel: 459 6400/719 8002 E: anthony.samuel@goddardcatering. com Web: gcggroup.com

Virgin Atlantic Hewanorra Airport Vieux Fort Tel: 454 3610 E: omar.clark@fly.virgin.com Web: virginatlantic.com

1st National Bank Saint Lucia Ltd Head Office Rodney Bay Tel: 455 7000 E: manager@1stnationalbankslu.com Web:1stnationalbankonline.com

AIRPORT AUTHORITY Saint Lucia Air and Sea Ports Authority Headquarters PO Box 651 Manoel Street Castries Tel: 457 6100 Fax: 457 6190 E: info@ slaspa.com Web: slaspa.com BANK AND FINANCE COMPANIES

BUSINESS AND TOURIST INFORMATION Ministry of Tourism Information and Broadcasting 3rd Floor Sir Stanislaus James Building Waterfront Castries Tel: 468 4629 E: psmot@gosl.gov.lc Web: tourism.govt.lc

Scotiabank Saint Lucia 6 William Peter Boulevard Castries Tel: 456 2100 E: info@scotiabank.com Web: lc.scotiabank.com

Saint Lucia Hotel & Tourism Association - SLHTA #2 Alfiona Plaza Rodney Heights Gros Islet Tel: 453 1811 E: slhta@slhta.com Web: slhta.com

CIBC First Caribbean International Bank Ltd. Bridge Street Branch PO Box 335, 336, 350 Bridge Street Castries Tel: 758 456-1000 E: info@cibcfcib.com Web: cibcfcib.com

Saint Lucia Chamber of Commerce Industry & Agriculture PO Box 482 Vide Boutielle Castries Tel: 452 3165 E: info@stluciachamber.org Web : stluciachamber.org

Price Waterhouse Coopers Point Seraphine PO Box 195 Castries Tel: 4522511 Fax: 452 1061 E: pwc@candw.lc Web: pwc.com/lc

Saint Lucia Tourism Authority Head Office 1 Bella Rosa Road Gros Islet Tel: 458 7101 E: information@st.lucia.org Web: stlucia.org

AIRLINES Air Canada 50 Micoud Street PO Box 416 Castries Tel: 454 8087 E: marva.emmanuel@aircanada.com Web: aircanada.com

CAR RENTALS Air Caraibes Adjodha Building Laborie Street Box CP 5857 Tel: 453 1219 E: aircaraibes@candw.lc Web: aircaraibes.com American Airlines Hewanorra International Airport PO Box 1734 Castries Tel: 459 6500 E: Aaron.grant@aa.com Web: aa.com British Airways Hewanorra International Airport Tel: 454-6175 E: tracey.goddard@ba.com Web: britishairways.com Liat (1974) Ltd. George F.L. Charles Airport PO Box 416 Castries Tel: 452 2348 E: info@liat.com Web: liat.com

Eastern Caribbean Central Bank ECCB Agency Office PO Box 484 Ground Floor Financial Administrative Centre Castries LC04 101 Tel: 452 7449 E: info@eccb-centralbank.org Web: eccb-centralbank.org Bank of Saint Lucia Financial Center #1 Bridge Street PO Box 1862 Castries Tel: 456 6000 E: info@bankofsaintlucia.com Web: bankofstlucia.com RBC Royal Bank William Peter Boulevard PO Box 280 Castries Tel: 456 9200 E: rbcstlucia@candw.lc Web: rbcroyalbank.com

Avis Rental A Car Vide Boutielle PO Box 1010 Castries Tel: 452 2700 Cell: 384 8598 E: info@avis Web: avis.com Budget Rent A Car Bois D’Orange PO Box GR5129 Tel: 452 9887 Cell: 485 1528 E: budgetcars@candw.lc Web: budget.com Drive-A-Matic Car Rentals Lawjanz Crescent Rodney Bay Commercial Boulevard Gros Islet PO Box 542 Tel: 452 0544 E: reservationsslu@carhire.tv Web: drivestlucia.com

62 Business Directory Saint Lucia Air and Sea Ports Authority Handbook and Directory

CONSTRUCTION Ballast Nedam International Projects B.V. Pointe Seraphine Castries Tel: 713 0867 Web: ballast-nedam.com Caribbean Metals Ltd. Union Industrial Park La Clery PO Box 3040 Castries Tel: 450 2249 E: cmetals@candw.lc Web: caribbeanmetalslimited.com CMS Construction Services Marigot Bay Tel: 458 3188 E: infor@cms-sl.com Web: cms-sl.com

Michel’s Custom Brokerage Mongiraud Street PO Box 773 Castries Tel: 452 3411 Octave’s Customs Brokerage Tom Walcott Building Jeremie Street PO Box 608 Castries Tel: 453 2812/452 1655 Peterson D Francis Worldwide Customs and Shipping Service 13 Trinity Road PO Box 43 Castries Tel: 451 6030

Norwegian Consulate #4 Colony House, John Compton Highway Castries Tel: 527 8188 E: Norway@consulate.lc Web: norway.no/en/saint-lucia/ Organization of American States Vigie Castries Tel: 452 4330 E: OASSaintlucia@oas.com Web: oas.com Venezuelan Embassy John Compton Highway Casa Vigie PO Box 494 Castries Tel: 452 4033 E: vembassy@candw.lc COURIER SERVICES

C.O. Williams Construction (Saint Lucia) Ltd. Bois D-Orange PO Box 1485 Castries Tel: 452 0094/9056/7 E: cow@candw.lc Web: cowstlucia.com Metro Construction Ltd. PO Box 2055 Beausejour Tel: 450 3259 E: metro@candw.lc Rayneau Construction and Industrial Products Ltd. (RCIP) Corinth Gros Islet PO Box GM652 Tel: 450 7247 E: customerservice@raycip.com Web: raycip.com CONSULATES, EMBASSIES – FOREIGN GOVERNMENT REPRESENTATIVES British High Commission Francis Compton Building 2nd Floor PO Box 227 Waterfront Castries Tel: 452 2484 Web: gov.uk/contact-consulatecastries French Embassy Nelson Mandela Dr. Vigie Castries Tel: 455 6060 E: frenchembassy@candw.lc Web: lc.ambafrance.org Netherlands Consulate Lighthouse Road Vigie PO Box 1020 Castries Tel: 452 3592/452 2913 E: stlucia@nlconsulate.com Web: netherlandsandyou.nl

Federal Express Gros Islet Highway Castries Tel: 452 1320 Web: local.fedex.com/en-lc DHL Worldwide Express Upper Bridge Street Mongroo Bldg PO Box 1511 Castries Tel: 453 1538 Web: dhl.com CUSTOMS BROKERS AND FREIGHT FORWARDERS Augier’s Custom Services 25 Brazil Street Castries Tel: 451 9216 D&J Brokers International Ltd. Valco Building Cadet Street PO Box 1505 Castries Tel: 452 3581 Hunte’s International Packing & Storing Co. Ltd. Manoel Street PO Box 64 Castries Tel: 452 3806 E: hunteco@candw.lc Web: huntespacking.com Joseph’s Shipping Agency PO Box 300 Suite 103 Cox Building Cadet Street Castries Tel: 451-9686 E: oswalda@candw.lc Web: josephshipping.com Mendes Shipping Agencies Cadet Street PO Box 1440 Castries Tel: 452 1364

Superior Shipping Services Ltd. Hospital Road PO Box CP 5333 Castries Tel: 458 1590 Web: superiorshipping.com Trevor A. Philip Agencies Ltd. Gardenia Avenue Sans Soucis PO Box 1436 Castries LC04 101 Tel: 452 7474 E: tpagency@candw.lc Web: trevorphilipagencies.com United Shipping Agencies Mongiraud Street PO Box 1792 Castries Tel: 459 0127 West Indies Shipping & Trading La Toc Road PO Box 1805 Castries Tel: 459 0444 Web: westindiesshipping.com DUTY FREE - RETAIL Diamonds International Point Seraphine PO Box 88 Castries Tel: 457 4200 E: shopdi.com Web:diamondsinternational.com Columbian Emeralds #18 Point Seraphine PO Box 1487 Castries Tel: 453 7721 E: 28101@dfch.com Web: colombianemeralds.com Duty Free Caribbean Ho Point Seraphine PO Box 1487 Castries Tel: 451 7840 E: 28101@dutyfree.com Web: dutyfreecaribbeanholdings.com Harry Edwards Jewelers PO Box 1889 Castries Tel: 458 6000 E: info@harryedwardsjewelers.com Web: harryedwardsjewelers.com La Place Carenage Jeremie Street PO Box 651 Castries Tel: 457-6110 E: susanna.isaac@slaspa.com Web: slaspa.com FREEZONE Free Zone Management Authority Beanefield Vieux Fort Tel: 454 8881 E: stluciatradezone@candw.lc Web.stluciafreezone.com

HELICOPTER SERVICE Island Flyers Hangar George Charles Airport PO Box GM945 Gros Islet Tel: 453 6950 E: reservations@sthelicopters.com Web: stluciahelicopters.com HOSPITALS Dennery Hospital 5 High Street Dennery Tel: 453 3310 St. Jude’s Hospital PO Box 331 Vieux Fort Tel: 454 6041 Fax: 454 6684 Web: stjudehospitalslu.org Victoria Hospital Hospital Road Castries Tel: 452 2421 Tapion Hospital Tapion Reef LA Toc Road PO Box 1780 Castries Tel: 459 2000 E: tapion@candw.lc Web: tapion-hospital.com HOTELS Anse Chastanet Jade Mountade PO Box 7000 Soufriere Tel: 459 7000 Fax: 459 7700 E: anseshastanet@ansechastanet. com Web: ansechastanet.com Auberge Seraphine Vielle Ville Bay Vigie PO Box 390 Tel: 453 2073/4/5/7 E: auberge@candw.lc Web: aubergeseraphine.com Bay Gardens Hotel Rodney Bay Gros Islet PO Box 1892 Tel: 452 8060 Fax: 452 8059 E: info@baygardensresorts.com Web: baygardensresorts.com East Winds Inn La Brelotte Bay Gros Islet PO Box1477 Castries Tel: 452 8212 E: info@eastwinds.com Web: eastwinds.com Fond Doux Plantation Resort Ltd. PO Box 250 Soufriere Tel: 459 7545 E: info@fondouxresort.com Web: fonddouxresort.com Friendship Inn Sunny Acres PO Box 1475 Castries Tel: 452 4201 E: eeudoxie14@hotmail.com Harmony Marina Suites Reduit PO Box 155 Castries Tel: 452 8756/0336 Fax: 452 8677 E: harmony@candw.lc Web.harmonysuites.com Hillside Plaza La Clery PO Box 3016 Tel: 452 4371 E: mkhuntelaw@gmail.com

Hummingbird Soufriere PO Box 280 Castries Tel: 459 7232 E: hbr@candw.lc Web: istlucia.co.uk

The Landing Ltd. Rodney Bay Gros Islet PO Box CP5984 Tel: 1 866 252 0689 E: info@landingstlucia.com Web: landingsstlucia.com

JJ’s Paradise Resort La Croix Maingot PO Box LX6514 Marigot Bay Castries Tel: 451 4076 Fax: 451 4146 E: jjsparadise@hotmail.com Web: jj-paradise.com

Villa Beach cottages Choc Beach PO Box 129 Castries Tel: 452 2884 Fax: 450 4529 E:i nfo@villabeachcottages.com Web: villabeach.com

Ladera Resort & Dasheene Restaurant PO Box 225 Soufriere Tel: 459 7323 Fax: 459 5156 E: ladera@candw.lc Web: ladera.com Marigot Beach Club & Dive Resort PO Box MG7182 Tel: 451 4974 Fax: 451 4973 E: info@marigotbeach.com Web: Marigotbeachclub.com Marigot Bay Resort Marina & Spa PO Box MG 7227 Marigot Tel: 458-5300 E: reservations@marigotbayresort. com Web: marigotbayresort.com Royal Saint Lucia Resort & Spa Reduit Beach Gros Islet PO Box 977 Castries Tel: 457 3131 E: reservations@rsl.rexresorts.travel Royalton Saint Lucia Resort & Spa Cap Estate Box 915 Gros Islet Tel: 457 4100 E: infostlucia@royaltonresorts Web:royaltonresorts.com Sandals Grande Saint Lucian Spa & Beach Resort Pigeon Island Causeway PO Box GI2247 Gros Islet Tel: 455 2000 Fax: 455 2001 E: sglres@grp.sandals.com Web: sandals.com Sandals Halcyon PO Box GM910 Castries Tel: 453 0222 Fax: 451 8435 E: shcres@grp.sandals.com Web.sandals.com Sandals Regency Saint Lucia La Toc PO Box 399 Castries Tel: 452 3081 Fax: 452 1012 E: slures@grp.sandals.com St James’s Club Morgan Bay Resort Choc Bay PO Box 2167 Gros Islet Tel: 450 2511 Web: morganbayresort.com

Village Inn & Spa Rodney Bay Gros Islet Tel: 458 3300 Fax: 458 3600 E: reservations@rainbowstlucia.com Web: rainbowstlucia.com Windjammer Landing PO Box 1504 Castries Tel: 456 9000 Fax: 452 0907 E: reservations@windjammerlandings.com Web: windjammer-landing.com INDUSTRIAL DEVELOPMENT CORPORATION National Development Corporation PO Box 495 Block B Waterfront Castries Tel: 452 3614 Fax: 452 1841 E: devcorp@candw.lc Renwick & Co. Ltd. Vide Boutielle PO Box 90 Tel: 455 8000 Fax: 452 8418 E: contact@renwicksaintlucia.com Web: renwickstlucia.com BUNKERS AND LUBRICANTS Buckeye Cul-De-Sac PO Box 811 Castries Tel: 456 1600 (Terminal Building) E: hpamphile@buckeye.com Web: buckeyeglobalmarine.com Shell Antilles & Guianas Ltd. (SOL EC Ltd.) Cul-De-Sac PO Box 140 Castries Tel: 452 3426 E: info@solpetroleum.com Web: solpetroleum.com Rubis Service Station Buckeye Building Cul-De- Sac Castries Tel: 452 2306 Fax: 452 2307

Tropical Shipping Beachcomber Ltd. Corner Manoel & Jeremie Street PO Box 1211 Castries Tel: 452 1089 Fax 452 1090 E: stluciacustomercare@tropical.com Cox & Co. Ltd. PO Box 88 Vide Boutielle Castries Tel: 456 5000 Fax: 456 5016 E: info@coxcoltd.com Web: coxcoltd.com Hippolyte’s Agencies & Services Lower Clark Street PO Box 309 Vieux Fort Tel: 454 5791 Fax: 454 5220 E: hippolyteagency@candw.lc Web: hippolyteagencies.com Joseph’s Shipping Agency Suite 103 Cox Building Cadet Street PO Box 300 Castries Tel: 452 3574/7941 Fax: 453 1549 E: oswalda@josephshipping.com Web: josephshipping.com Michel’s Brokerage & Shipping Valco Building Cadet Street PO Box 733 Castries Tel: 452 2811 E: michelscustomsbrokerage@ candw.lc Miniville & Chastanet Ltd. PO Box 99 Castries Tel: 458 8000 Fax: 458 8007 E: contactus@mandcgroup.com Web: mandgroup.com Peterson’s & Peterson Brazil Street Castries Tel: 451 6030 Fax: 451 6038 E: judi@candw.lc The Swan Ltd. 11 Theodore Street PO Box 270 Vieux Fort Tel: 454 7926 Fax: 454 6130 E: theswan@candw.lc Total Freight Solutions Brazil Street Castries Tel: 451 6130 Fax: 451 6038 E: judi@candw.lc SHIPPING COMPANIES

SEAPORT OPERATIONS Saint Lucia Air and Sea Ports Authority Headquarters Manoel Street PO Box 651 Castries Saint Lucia Tel: 457 6100 Fax: 457 6190 El: info@slaspa.com Web: slaspa.com SECURITY

Stephanie’s Hotel Massade Gros Islet PO Box 497 Tel: 450 8689 Fax: 450 8134 E: stephaniehotel@candw.lc Web: stephanieshotel.com

SHIPPING AGENTS

Sentinel Security Co. Sunny Acres PO Box 1475 Castries Tel: 452 4242 Fax: 453 2635 E: sentinelexpress@hotmail.com

CMA CGM Hibiscus Crescent PO Box 288 Castries Tel: 451 7310 Fax: 451 7306 E: slu.genmbox@cma-cgm.com Web: cma-cgm.com TELE-COMMUNICATIONS FLOW Bridge Street PO Box 111 Castries Tel: 453 9000 Fax: 453 9700 E: flowhelp@cwc.com Web: discoverflow.co

Saint Lucia Air and Sea Ports Authority Handbook and Directory Business Directory 63

Digicel Rodney Bay Gros Islet PO Box Tel: 456 3400 E: customercare.png@dicelgroup. com Web: digicelstlucia.com

TRANSPORT SERVICES KC Trucking Grasslands PO Box 1113 Castries Tel: 452 6545 Fax: 452 4091 E: kcholdingsgas@gmail.com

Web: pitons-travel.com Spice Travel and Tours (Condor Airlines Agents) CasaLucia Beausejour Road PO Box GM848 Castries Tel: 452 0933 E: casalucia@candw.lc Web: spicetravelstlucia.com

YACHT CHARTER CENTER

UTILITIES - PUBLIC

DSL Yachting Rodney Bay Marina PO Box 2091 Gros Islet Tel: 452 8531 Fax: 452 0183 E: info@dsl-yachting.com Web: dsl-yachting.com

Endless Summer Cruises Cats Inc. Ltd. Rodney Bay Marina PO Box 1797 Castries Tel: 450 8651 Web: saintluciaboattours.com

TOUR OPERATORS Bare Foot Holidays Rodney Bay Gros Islet PO Box 130 Castries Tel: 450 0507 E: info@barefootholidays.com Web: barefootholidays.com Solar Tours and Travel 20 Bridge Street PO Box 1519 Castries Tel: 452 5898/451 9041 E: solartours@candw.lc Web: solartoursandtravel.com

Monplasir Trucking Co. Ltd. Mongiraud PO Box GM613 Gros Islet Tel: 452 0974/0753 Fax: 452 0989 E: monplaisir_trucking@hotmail.com Philgence Transport Services Walcott’s Building 35 Jeremie Street PO Box 743 Castries Tel: 452 2529 Fax: 453 2116 E: h_vincantia@hotmail.com TRAVEL AGENCIES

Spice Travel Ltd. Reduit PO Box GM848 Castries Tel: 452 0865/6 E: tours@spicetravelstlucia.com Web: spicetravelstlucia.com Saint Lucia Representative Services Ltd. PO Box 879 Castries Tel: 456 9100 E: stlucia@suntourscaribbean.com Web: suntourscaribbean.com

Caribbean Dispatch Services Ltd. Hewanorra International Airport PO Box 512 Vieux Fort Tel: 454 8186 E: aaron.grant@aa.com George Charles Airport Tel: 456 0293 Fax: 451 7589 Web: caribbeandispatchservices.com

Caribbean Electric Utility Service Corp.

San Souci PO Box CP5907 Tel: 452 0140 Fax: 452 0141 E: admin@carilec.org Web: carilec.org Saint Lucia Electrical Services Ltd. Lucelec Building John Compton Highway PO Box 230 Castries Tel: 457 4400 Fax: 457 4409 E: lucelec@candw.lc Web:l ucelec.com Water & Sewage Authority L’Anse Road PO Box 1481 Castries Tel: 457 3900 E: wasco@candw.lc Web: wascosaintlucia.com

Pitons Travel Agency Richard Francis Building Marisule PO Box 1763 Castries Tel: 450 1486 E: pta@candw.lc

LEWIS INDUSTRIES LTD “We only compete on quality” Leader in cleaning services We are a professional janitorial and building maintenance company servicing the island of St. Lucia.

Our philosophy is simple…bring us your challenges, we’ll give you solutions! Choosing the right cleaning service for your facility can be a daunting venture.

However, Lewis Industries Ltd can tailor a specific site plan aimed at satisfying all of your cleaning concerns and needs, whether large or small.

Janitorial Services • Mold Remediation Fire Damage Restoration • Flood clean up Carpet Cleaning • Floor Maintenance & Restoration Floor Finish Application: Resilient Surfaces, Natural Stone, Ceramic & Timber Sale of Floor Maintenance Care Services Sale of Janitorial Tools, Equipment & Cleaning Materials Tel: (758) 450-4060/67/90 Fax: (758) 450-4050 Mobile: (758) 485-3976 Email: lewis@candw.lc Website: www.lewisindustriesltd.com 64 Saint Lucia Air and Sea Ports Authority Handbook and Directory

Moorings Yacht Charters Rodney Bay Marina PO Box 101 Castries Tel: 451 4357/4230 Web: moorings.com

Advertisers Index Ballast Needham 24 Bay Gardens Resort 10 CBRE/HEERY 4 Complete Marine Services Limited 50 Free Zone Management Authority 10 General Sercurity Services Limited 34 Harris Handling and Logistics Services 50 Hewanorra Air Cargo Services 24 Invest Saint Lucia Inside Back Cover Island Aero 20 Lewis Industries Limited 64 LUCELEC 20 SLASPA 2 SLASPA Hewanorra International Airport project Outside Back Cover Saint Lucia Tourist Board Inside Front Cover Sol EC Limited 64 Superior Shipping Services Limited 34

WHY SAINT LUCIA? Award-winning investment destination Emerging headquarter jurisdiction Free and stable economic and political climate Free repatriation of profits Strategic location Aggressive growth strategy focused on major infrastructural projects Free access to OECS labour pool of 300,000

SAINT LUCIA

www.investstlucia.com info@investstlucia.com • 1 (758) 457 3400

HewAnorrA InTernATIonAl AIrPorT

‘‘

The redevelopment project seeks to provide a state-of-the-art airport facility, which will become the standard of the region.

‘‘

The redevelopment of Hewanorra International Airport focuses on the all-round development of airport facilities over a 30-year period, using state-of-the-art design techniques to create an airport for the future.

The centrepiece will be a brand-new 337,000 square foot striking glass terminal building with a sweeping arrivals hall and advanced technology including a cutting edge facial recognition system. A state-of-the-art ventilation system will allow maximum natural light and air into the expansive contemporary interior. An executive club lounge and VIP lounge will feature in the departure area along with stunning concourses, restaurants and retail spaces.

SLASPA - looking to Saint Lucia’s future.