Background The era of information fragmentation refers to the fact that people use online media to understand and read a larger amount of information and the content tends to be scattered than in the past. Complete information is broken down into information fragments by various classifications, which is the cause and significant manifestation of the information explosion. Its main feature is a large number of simplifications in the deduction process, which leads to incomplete information and incomplete internal logic.
Phenomenons
#2 Mind is easily distracted “Scanning social media while listening to a lecture” “Juggling fack and forth between tasks”
#1 Reading skills are declining “No patience to read a document that exceeds 15 pages” “Most of time is spent on browsing social media, pictures & short- videos”
[ Overview ]
Individual Project | 2021.05-2021.06 The installation resembles this era’s vast ways of obtaining information, yet it is disintegrated into fragments through diverse oline media, penetrating all aspectects of our lives.
■ Installation Art
“Scanning a lot of interesting materials without knowing what is gained from it”
“Attention is diverted by digital distractions- In a study at Boston College, people in a room with a TV and a computer switched their eyes back and forth every 14 seconds — 120 times in 27.5 minutes.”
#3 Constantly receiving information “According to a study conducted in 2014, mobile phone users receive an average of 63.5 alerts every day, with most viewed within minutes” “Must click every single app with red notification button before going to bed”
Research Characteristics
Causes Most Popular media content:
In 2018, One Minute of Day:
Lack of time to understand information
Multiple sources of information
Reading Declines by Age Group:
Difficult to manage information
Media Use Growth:
World Population of Digital Use 2021
Too much information
Irrelevant or unimportant information
Reduce Coginitive Cost
Fragmentation can quickly allow information to reach users directly and trigger the exchange of views among users
Saves time
Fragmented information can be perceived inbetween time for work breaks; meals; commute; waiting for others; etc, These actions suits the need of people in today’s fast-paceed society.
Connects with the world
Catch up and discover all kind of news and sources of information to stay on track with trend & connection with customers & leisure
Deeper Research
Brainstorm Escape frustration to find happiness on internet
Influence Effects of Information Overload:
Ineffective Information Processing Fragmented information only tells what is on the surface, but does not tell the principle behind it and its connection with other things. Long-term wise, we are accustomed to seeing the simplified information without in-depth analysis and connection between the points. As a result it weakens the ability to think about complex things.
Space no longer tiesdown to its function
Blurred boundaries of living space
Every APP pushes dozens of latest news, deals and messages within a few minutes. This leads to anxiety and difficulty in making decisions when one’s daily life is bombarded with messages, emails, pop-up news, daily headlines, etc. The flood of information piling up on a day to day basis produces more pain than gain.
Mind
Every piece of information one receives is an interruption on their cognitive performance thus we are often distracted by unimportant information and interactions, wasting time, attention, and energy and producing little of value
Body
Technology
Self separation with reality Split Screen Turning on phone is violently attacked by information like turning on a rapid water faucet
Summary With the advancement of science and technology, the dissemination and absorption of information continue to fragment. Moreover people's time, way of thinking and behaviour is also gradually fragmented.
Have multiple thoughts at once
Space
Information Distraction
Information Overload
paper shredder cuts our thoughts
Mobile device is entrance to everything
Fragmented reading is like snacking rather than dinner, incomplete but attractive Incomplete
Inability to convey emotions and delay face-to-face opportunities
Concept Objective
Working process
Ideation
An installation of a space that receives information, aiming to reveal the constant appearance of fragmented infortation is meaningless. It just to attract the audience’s attention and satisfy the audience’s curiosity.
Paper feeds out from TV like a shredder Acrylic paint on foamboard
Symbol of a media screen Paint the foamboard into “TV”
Slicing & glueing paper shreds Layering the strips
Feeling Crumble to create texture and volume To portray the huge amount of fragmented network information is countless. It weakens people's desire to read the information, even if they want to, there is no way of processing and finding out the ones they are interested.
Paper strip cut glued vertically Foamboard structure
Gluing onto foamboard
Outcome
NEXT UP A thrill-seeker shuttling between cities 564 Follower
Share a photo to community
45 Likes
278 Following
Tripyyy
Trippy- Experienced Aero Press coffee
[ Overview ]
Individual Project | 2021.02- 2021. 04 More
An application generates trip plans and activies at random based on preset preference to create mysterious adventure and avoid decision making hassel
Lost in Nature- Brunch in the park
Me
■ Application Design
Different Types of Travel
Method
RE LA
There are many types of travel, including travel for relaxation; travel to visit; adventure travel; travel for specific task. Among these types of travel, travel for relaxation or leisure is the most dominant type. Therefore, my project targets in the direction of relaxation and leisure.
RAVEL NT O TI A X
According to the most common ways people travel, I analyzed their behaviors, highlights and pain points of each corresponding stages. Acoording to the analysis, there is space for improvement in the planning stage and even problems occurring during travel can be avoided with a good plan no matter which type of travel it is.
Phases
AD VE
1. Friends/ relatives as host
EL TRAV E R TU N
3. Join tour group/travel agency
TR AV
2. Selfguided/ Random
ISIT V TO
Research restaurants, scenery, sites
Book transportation, tickets, living
Establish route & location Research travel tips
Plan dates
Check weather
Pack clothes & neccessity Check local culture/ ritual
getting entry requirement for international
passport& visa
Currency exchange
Need to plan and research everything
Shopping for needs
Connect with local culture & people
Double check to fit their time
Everything is flexible
Hard to make decision
Need to prepare some gift to offer
Flexible with schedule
Sense of accomplishment for organizing Mistakes will cause certain loss
Budget is hard to determine
Easily to get wrong ticket
Time consuming
Ready-made route selection
Saves time
Great deals & price range
Compare travel agencies
Fake deals
Still require some research
Don’t need to premare much Information security
Bother their regular life
Feel more safe
After Travel
Check map& location
Chck in
Search for restaurant Experience new things
Take pictures
Shop
Know secret places
Different schedule
No restrictions unless travelling with others
EL
Decide travel mode
During Travel
Preparation
Does not require to do any research
N IO
VEL TRA
MI SS
Actions
Planning
Spend quality time together
Fully trust
Experience the surprises of travel
No one helps in an emergency
Wait for other
Lose direction
Unaware of unsafety
Complaints from peers
Worry everything
Safety guarantee
New friends in same tour group
Limited time for each place
Unsatisfied food in the package meal
Less contact with locals Stick with the tour entire time
Share on social media
Journalling
Reflect moments
unpack
Reflect moments
Review travel tips Organize picture
Share on social media
Organize picture
Some places they think not worth visiting from a resident perspective No time tracking
Split spendings
Free to interact with locals
Doesn’t meet expectation
No freedom
Organize picture
brochers from agencies
Knowledgeble tour guide
Can’t find meeting point
Reflect moments
Wait for others
Share on social media
Split spendings
Share on social media
Organize travel tips
Reflect moments
Method
Result
My method of research is through generating an online Google survey to find the demands of users and ttheir ravel habits by getting statistics and informations they provide based on the questions I tailored. The gathering of informations help me to leverage my design strategy and to deepen my understanding of the pain points with travelling.
Participants are mainly around the age of 18-35 and a few up to the age of 65. Out of these participants, 70% of them travel 1-2 times per year and some even lower in frequency. The majority of participants travel with accompany, yet 20% of them like to travel alone.
DATE: March 27th, 2021- April 2nd, 2021 POPULATION: 42 responses
Conclusion
How will they plan before travel:
1. Cherish the opportunity to travel
Since young adults does not have a lot of time, greater number of the population only travels 1-2 times per year or even less, thus they will treat every trip with great care.
Travel Survey
Will make detailed planning and arrangements
No plan at all, the road leads
Get rough idea, plan accordingly
Don’t care, follows others’plan
2. Rough planning leads to unpleasantness
How do they feel about travel: Unsatisfy
Satisfy
Most people will only do a rough planning before going to the local area. As a result, this leads to unpleasant mood with unexpected circumstances as shown by the research survey
Cons vs. Pros: Full Schedule , too tiring Unexpected circumstances Doesn t achieve expected Deceived by local cost Disagreement with peers Long line-ups at attraction Gets lost Others
Frequency of argument while travel:
Relax Have delicious food Enjoy view Learn new things Shopping Others
3. Disagreement with divided opinions
Different plans leads to argument, and the one who does all the planning often gets complained at. Moreover 1/5th of participants answered they do not want to travel with any others.
Interviews
Persona
According to the characteristics of the users resulted the from questionnaire survey, I searched for 7 precise users with corresponding characteristics to conduct in-depth interviews Q1: Who does travel planning? how? What are the difficulties? Q2: What kind of purpose does the plan have during travel? Q3: If you travel with companions, what are the unpleasant things have happened? Q4: What does travel mean to you?
24 years old St�dent Travels once/ year
DATE: April 23th, 2021- April 26th, 2021
1
2
Lin’s Preference: Once/ yr Goes to sites that resemble local culture
The less time I get, the more I r�sh through the “tasks” on the schedule
Joanna’s Preference:
4 Age: 21 Student
2-3 times/ yr prefers coastal cities and cities with strong cultural atmosphere
Unpleasant�ess with peers usually is around “where” and difference in values
Travels with curiosit� and freshness for new things
6
Jack’s Preference:
Once/ yr Likes exploration, travel for fun
Hard to satisf� ever�one’s likings and needs
Once/ yr Sometimes will go on road trips
Not ex�ress opinion even if unsatisfied with the plan Age: 30+ Teacher
Denisa’s Preference:
Age: 27 E-Commerce operator
3
Bianca’s Preference:
Poor dist�ibution of money is the biggest problem
5
Ex�lores the world increases the knowledge Plan is adjusted according to act�al sit�ation, it is helpf�l to avoid a complete conf�sion
Infor�ation online is not always reliable Age: 22 Student
Hard to find agreement with friends when deciding the location Wrong transportation route Has to tolerate friends to avoid argument
Once/ yr Avoids attraction sites with a crowd
Hard to decide location but will not stick to schedule 100%
Does not have st�ict time for each event
Mapping and finding the t�anspor�ation route takes a long time
Age: 20 Student
“As a st�dent busy with st�dies, I enjoy and cherish the oppor��nit� to t�avel on holidays with friends or family. It is a g�eat way for me to relax and I will prepare a relatively sufficient budget.”
Trip planning and research takes too much time
7
Jordan’s Preference:
David’s Preference: 2 times/ yr Once with family, once with friends Age: 21 Student
Doesn’t t�avel with a plan, the road leads the way
Once/ yr Likes to go on backpacking trips
Age: 28 Research assistant
Having a plan is useless
Know the rough budget of entire trip Find a balance when travelling with parents and others Enough time to explore
Fun & relaxing Experience local food and culture & interact with locals Activities match current
mood
Insight
Concept
Inspiration
Sketch
The following features are an extension of the requirements of my typical users that will be reflected in my final design result.
#Cusine #Chill #wild #Tour #nature
Randomization
Start a trip with friends Slot Machine
The application gives randomness to a travel location and plan, which provides a sense of mystery and curiosity about the unknown. At the same time it will ensure safety.
Blind Boxes
According to the stimulus that young demographics like, the design attempts to create travel plans with the idea of openning blind-boxes, drawing cards, etc.
Select mood and preferences
Shake! Shake! What is next?
Random Interact
Wide Range Data Base Need to provide users with complete and rich tourist information, not only tourist attractions, but also various routes and cultural exchange habits, etc.
Pack and go! Certain events asks users to engage in a local ceremony or have a conversation with the residents depending on the sepecific culture dedicated to the location as if interacting with an NPC in real life.
Culture, Locals,
Interactive activity
Storeytelling
Personalization Locations and activities are suitable according to each users preference from distiguishing their mood, physical status, and favourites to customize their individual experience.
You Might Like
TickTok, Pinterest, Netflix...
NO PLANNING NEEDED
Experience diverse culture
Building online community to share the travel journey with feeds and recommendations based on preferences and correlations.
Post to memory gallery
View others’ travel journey!
There functions of this application is divided into 3 categories. “Me” for personal information and setups ; “Community” hosting feeds from friends and recommendedation; lastly “Home”. where creation of trips and trip schedule takes place Login
Main page
Account setup
Basic information
Favourites
Search for interested topic
Community Feed
Main Page
Tags
What is your favourite type of food?
Basic Information:
clicked into a post
Place information
Canada
Canada
Canada
Friends
Welcome To
similar searches appear on map
Typing window for search
Feeds
LOGO
Nearby
Suggest
Visited
Users Budget $
Name
Start Journey
Sign-Up
Login
Strength
Password
Personality
-
What is your favourite type of travel?
Popular
Confirm
Introvert
Related
Extrovert
Comment
Signup
Login Next
Done
Next
User survey
Community
Home
Me
Invite friends
Create Trip
Feeds Search
Suggest
Wallet Nearby
Saved Journey Preference Friends
Bookmark Visited
Share photo
All
Location $ Date
Select & edit
Chat
Add
Gallery
Type
Location Time: Accept
Reject Invite
Send
Post to community Add photo to itinerary
Edit time
A B C D E F G H I J K L M N O P Q R
Drop a message:
Send
Unknown destination appears
Roll a destination
A B C D E F G H I J K L M N O P Q R
September S
Restaurant
Create Itinerary
Personal status
Coming trips
Location
Follow
T
W TH F
S
1
2
3
4
5
7
8
9
10
11
12
13
14
15
17
18
19
20
21
22
23 24
25
26
27 28
29
30
16
May
31
2021
2019
Swipe right to chat
Requirement to roll again
Travel Journey gallery
Select a photo to share
Next
1/1 Roll Again?
Wallet
Preferences
Title, Caption& setting for posting
Edit Photo
Activity Journey
Saved
Share a Photo
All members of the trip need to confim
Trips
Trip 3
Trip 2
Trips
Trip 4
Trip 2
Trip 3
Trip 4
SHAKE
9:00
9:00
Title Journey
Wallet
Preferences
Saved
May
Caption
2021
Add
Edit
M
6
2020
“Me” : Journey
Trip Schedule
Friend‛s journey gallery
Friends
All
Description
Customize preset
Add to existing trip
Chat box
Friends‛ list
Friends
Trip Name
Received Invitation popup
Add a message to send invite
This will cost $
Date & Time
10:00
10:00
?
10:30
$
?
13:00
13:00
Switch
Invite Friends Booking
Activity Instruction
Switch before rolling to avoid penalty
Go
Location Privacy
Scroll up to view gallery
May
Confirm 2021
Select
“Me” :Preference
“Me” :Wallet
Description about
Journey
Wallet
Preferences
Filter
T
Text
Draft
Border
Post
Image will be posted to community
Edit or delete saved posts
Saved
Saved
Location
Tools
Collections under saved
“Me” : Saved
Activity
Roll again with penalty
Video Restaurants
Location Stays
Location Time
Collections
Location Time
Collections
Activity Journey
S 13
M
T
14
15
W TH F 16
17
18
Route/ Direction
13:00 - 15:30
Start
Book
Wallet
Preferences
$2875.08
S
Top-up
19
Cards
Saved
Budget
Long hold post to delete or move from saved
Style
Transactions
10:30 - 13:00
Start
#
2019
Picture
Go
Video
Tag
Again
Direction
Shake to roll
Image
2020
Share a Photo
Balance: 1048
Duration
Swipe up info box if booking or reservation is required
Cusine
$$$$$ Start
Share Share
Move
Delete
1 Standard
SignUp Page
ʄ
3
Sign in to continue
App Icon
Community
Sign In Sign Up
Next Up
#bbbbbb
Travel with Sia
456
Without a map
981
Adventure alone
1.2K
The icon is inspired by the merge of randomness and destination
Colours
#ffffff
When signing up a new account, the application will ask and record personal information to accuratly position users’ needs
Allows ursers to browse others and friends’ posts related with travel.
Profile and notification with new message
#e97b83
#7dc0d1
Calendar indicating dates with trip
Perfect day for picnic
76
Community
Create a new trip
Typography
Aa Bb Line Icon
A thrill-seeker shuttling between cities
Invite friends to join trip
Mypriad Pro Bold Myriad Pro Regular Verdana Regular
2
My Trip
Allows user to upload images after they have finished an event
Start random rolling to determine the next stop
564 Follower
4
Share a photo to community
My Account Hosts functions as Journey, Wallet, Saved, Preferences and activity descriptions as well as friend’s messages
45 Likes
278 Following
Tripyyy
Trippy- Experienced Aero Press coffee
More Lost in Nature- Brunch in the park
Me
Finally a holiday! What can I do?
B E F O R E
A trip witout plan is such an adventure!
m I? Where I am? Wher Who a e shou n I do? m I? Where I am? ld I go? What ca Wher Who a o? e h W r e e ? I I am? s m can I d Wher hould I go? What Who a e shou n I do? a ? Where I am I c t m a a h o ld I go? W ? Wh Wh o? m I? Where I am? ere should can I d I ? What Wher Who a do? I e shou go n a c ld I go? What
SEND INVITE
1
D U R I N G
Much convenience!
I should ta ke this time to go on a trip !
Andrew finally gets a holiday and he plans to go on a trip
ext se N ide u t s Ju dec t will Up, i for us
6
Do we choose hotel or Airbn b
?
When decision can’t be made, Next Up avoids decision making and quarrel over different opinions
uch WOW! S e! a surpris
2
Other things already takes a lot of time, he doesn’t want to spend so much time on planning.
He opens app, initial launch asks for to set preference and personality
4
Love the result
De act cide ivit all ies firs t?
7
Andrew shakes his phone to randomly rolll a location
8 Andrew and his friends love the cottage as their stay
e We don’t have tim as ng lo limit, stay as we want!
12
Next Up shows route to next location
Andrew creates trip and sends trip invitation to his friends
Is it gonna be skydiving?
Or sun tanning on the beach
What is the result??
Absolutely amazing
11 Next Up determines the site
3
9
I’m excited for next stop!
Everyone guessing what’s coming next
5
The trip begins
Follow the app, it will guide us
10
Next Up is village tour, Andrew and his friends follows the app for guidance
Say Cheese! It’s an activity I saved before
13 Next Up determines the activity and allows complete flexibility with the schedule
14 Andrew posts the photos he takes onto
Community and his own gallery for record
Back gr
Back g
Flip
75 %
It is seen that young population contribute the most to online shopping and return especially during the holiday season. Hence, the initial assumption is to generate Pop-up return stations in colleges
Assumption
d Online shopping experience has been inseparablen from our lives yet returning unsatisfied items becomes frustratu returns grabbed my attention as it’s such a hassle which ing and a main issue with online shopping. o Product involves much more process than buying products.
72%
68%
%
27
9%
30%
23
%
50% 57%
50%
% 15
60 60%
45%
40
36%
18-29
2.63
7%
20 0 18-25
26-35
36-45
46-55
56-65
2018
G
2020
20M
Immediate mobile returns and exchange pop up event for online shoppers unwanted goods in University of British Columbia
18M 16M 14M 12M 10M 8M
■ Service Design
1
2
3
4
5
6
7
8
9
10
11
12
Design
Individual Project | 2021. 07-2021.09
45-60
2.32
3.08
65+
6%
[ Overview ]
30-44
30%
4%
Re ‘n’
d n u ro
l a o - Create an effective return expereience - Reduce time cost - Reduce envrionmental cost - Bartering for more value
Field Research
Desk Research Return Online Orders to Stores NEEDS
WHY 58%
53% 41%
40
38%
34%
30%
20
UBC Campus mail delivery trucks to residences
25%
0
No return fee
Marine Drive Residence front desk - only allows parcel pick-up
Faster
n asked stio e qu
Design Goal No
60
return lable t n
Convenient Immediate Want Goes Refund or location refund exchange regularly credit
5 billion pounds
Shoppers are more likely to shop online if they can return in store
Return COST
79%
of statu tion s a c i
Why Return Matters
15 million metric tons CO2
UBC Campus Mail Center- organize received parcels from delivery companies
62%
e shippin e r F g
47%
No tif
of returned goods end up in U.S. landfills each year
58%
Easy to p ri
Closest Canada Post15mins walk
92%
50%
of consumers buy something again if returns are easy
emissions annually
Return Online Purchases Canada Post parcel pick-up storage: staff can find parcels with some searches
Return cost for both manufacturers and retailers has been estimated as in US
$100 billion
including lost sales, transportation handling and disposal Student Residencepossible open area for return station
of consumers had to print a label to return a product
HOW 80 60 40
73% 61%
67%
62%
47%
of consumers check the return page before making a purchase
20%
20 0
Post office Collection Point
54%
Retail Store
Courier Collection
Locker
needed to contact the retailer for return authorization
32%
Qualitative Case Studies
POP-UP
lo st C thi
Drive ng
Ho
System of Reference
Ki
BRAND AWARENESS
lo st C thi
Happy Return offers in-person returns for online shoppers, their national network of 700+ Return Bars allows shoppers to easily return items without printing or packaging in under 60 seconds and receive refunds immediately
Reason for shopping at Pop-up stores 49% 47%
Good deal
38%
3 DAYS ONLY
Its clothing donation service creates an innovative social enterprise that inspire positive environmental and philanthropic impact by generating revenue for empowering children & youth through mentorship in local communities.
21%
Share with others Aesthedics/design
17%
y
17%
Logistics old Goods Uns
RENTAL & LEASE
END OF LIFE
REFURBISHING
Hyper-accurate positioning
RETURNS
Product Recycle Return Claimed
Return Collection Center
Cyber Security
Distribution to Secondary Outlets Resale
Acoustical Tweezers
Positioning system based on the quantum properties of matter, have accuracies within a few cm or mm.
Reverse logistics involves taking products back from customers and reworking those products to the seller or manufacturer. It can include returns from e-commerce and retail, as well as components for refurbishing and remanufacturing. The products may be resold or disposed of permanently
End Consumer
ce Sus an
nabilit tai
Social media worthy
Enh
20%
rease L nc
oyalty
27%
Immersive product experience
duce Re
I
Support local business
Happy Returns
st Co
Big Brothers Donation
55%
Curiosity/entertain
p ku
ok Pic Bo
Unique products/experience
Engage with brand
nR tai ev
ue en
Re
Ho
CREATING URGENCY
Bin ng
GENERATE EXCITEME NT Pop-up stores create canvas for retailers to experiment with new types of products and, in the process, narrate a brand story. As it only opens for limited time, this taps into our “get-it-before-it’s-gone,” fear-of-missing-out (FOMO) mentality which is great way of a revenue stream.
COST SAVING
ship or
Ment ds
Protects the integrity and privacy of data, both in storage and in transit. End Consumer
Emerging Technologies
Uses the principles of ultrasound and fluid mechanics and is an innovative cross technology based on a microfluidic platform
Spatial Computing Convergence of the physical and digital worlds; VR &AR.
User Persona
I decided to research within University of British Columbia because it has a total of 55,804 residents and it is a city on its own. The campus location is near my neighbourhood which is convenient for me to revisit for thourough research and analysis.
Residence front desk staff
ian
Bio
Age Work Status Location
Viv
User Research
Personality
• Front desk process all mail and parcels • Each residence has a front desk for parcel pick up • Students have to return to canada post or arrange with delivery company for pick up
Interest Exercise
Easy going
Film & Photo
Return station close by
Does not have printer
Service for printing label
Abandon old for new
Homebody
Limited storage
Exchange goods
Journey Phases Actions
• Not convenient to return
Hassle: the process of printing return label
Student Resident
Does not own car
• Accept 2nd hand clothes or textbooks
Receive
Pre- Return
• Go to front desk • Show ID to staff • Carry back to dorm • Tear open • Try-on
During Return
• Check Return Policies • Seal & Pack • Acquire return label • Call/ Login to account • Walk to nearest printing station • Print Return label
• Return in store • Show staff order number • Scan receipt • Input ID • Refund immediately
Post Return
• Arrange pick up with delivery • Walk to Canada Post or Staples • Send off package
• Check money back • Refund by gift card or vouchers • Recycle package • Shop again
Excited to see the item
• I buy things online but rarely returns
Student Resident
Suggestion: one person can pickup all students’ returns at the end of the week and mail it off together
Thought & Feeling In Person Mail Return
Process Ownership
(Person in lead)
Unpack Check return policy Large items hard to carry
Refund immediately
Sent off
Long distance walk to print label Not as expected
Improper label
Long wait on return call
School Staff
Browse more Long wait time for refund
Item lost/damaged during shipping Lost receipt
Third Party
Merchant complain item condition
Merchant
Buyer
• Return to Staples- 20mins walk
Student Resident
Hassle: certain packages have to be returned to designated companies
• Accept 2nd hand good condion clothes but not makeup
Touchpoint & Opportunity
Mobile Pick Up Try-On Station
Print Station
Exchange Platform
Refund Notification
Packing Station
Rental
Package Reuse
Reduce return distance
Avoid customer service calls
Physical Return Space
Return tracking
Map
UBC Campus Mail Staff
Needs
Pain Points
On-line shopping
Shy
Hardworking
• May-Aug packages are mostly from staff • Some students pick up packages most are delivered to residences • Sometimes there are lost items and students have to contact delivery company
Currently a student pursuing Biochemistry at the University of British Columbia. Have a passion for creating positive impact on the community around me. Enjoys try-on and vintage hauls
20 years old Biochemistry student at UBC Single On Campus
Concept
Function
I envision a new return system on UBC campus with 4 segments: mobile ports, main terminal, pop up event and an application.
Item posting Sell to platform
See locations & schedule Contact store Delivery status
Convey messages and
Collect unwanted
App
eliminates exchange time gap through 3 pop up event per year
items at at different times of days with defined routes
Return & Refund tracking
Share stories
Book pickup
Connect with Mobile Ports
Account balance (linked to student ID)
Scan parcel for label Send print label to port
Exchange online
Select categories Chat with holder
Provide equipment
Gathers all items from
Supports return pickup
ports either to be returned to stores or display for re-sale/ exchange
booking, visualizes schedules, policies and exchange services.
Problem Analysis
• Platform for exchange • Partnership with corporates
Print & Pack
Weaknesses • Technology investment fund • Management system • Company Partnership
• Unbalanced income and expenditure due to seasonal limited event
Main Terminal
Exchange & Sale
Refurbish for sale/exchange
Deliver Exchange item
Preset time & destination
Returns
Staff returns to stores or Canada Post weekly
Collect Deposit
Rental
Educational Message 1
Bubble wrap wall (popping message)
2
Vending machine (products)
Deposit all parcels when load full
Immediate refund to users
Categorize item
3 Threats
Prints return label
Drop-off to main terminal
Evaluate item
POP-UP Event
SWOT
Opportunities
Mobile ports
Set routes
4
VR on return logistic & environmental impact
Interactive Installation (thought provoking themes)
Set time frame
Story Exchange 1
Memory caps (write to future self with item inside )
2
Spin wheel story
3
Photography Tunnel (projected stories)
4
Image Identification Installation
-Start & End Term
• Immediate refund • Experience things in new way • Enhance sustainability • Eliminate hassle • Close at hands • One-click exchange
Scans parcel for label
- Black Friday
Strengths
B A S I C
Touch Point Design
POP-UP Educational Message
Main TerminalBasic
a
c
b Large bubble wraps hang from ceiling with numbers inside each bubble. After participants pop them, they enter their number to get a message from the machine next to
1
2
c
a
Mass stacked corrugated cardboard Lightweight poles & bracing
Mobile port unloads to main terminal with a foldable conveyor belt
b
Interactive zone
Mobile port dump
exchange/ sale/ rental
Service counter
POP-UP Story Exchange
Mobile Ports
a
1. Image camera
Claw machine selling unwanted items for people to play
a
Participants type out items they bought around Black Friday and the printer will print items synchronizely. The receipts of all items are accumulative and on-going with all participants. The more items being printed out, the more green leaves wall will be covered up and fades in colours. Together people can see the environmental impact of item shipping visually.
b
c
b
c
2. Beeping speaker for safety
Users type stories on the app and will be transferred to the story wall for the event
3. Scan sensor 4. Prints out return label
Participants writes story and store item to be sent to their future self. The vertical retractable drawers have smaller cubes organized within them
Projection tunnel of logistic process videos in black and white.
5.Rolling tape for packaging
Staff collects parcels from building interior
3
All year round residences
6. Opening for users to dump returns
Winter residences
App
Regular mobile port routes
7. Opening from back to unload all returns to terminal
1
3 4 7
5 6 2
Parcels being processed by categories & needs Exchange Item
Home Page
Scan for Return Label
Port Booking
Stakeholder
Service Blueprint
lic Stakeholders b u P nal Stakeholders r e t Delivery Ex
Time
companies
Mar ket ing
Kitslano Community
rnal Stakeholders e t n I &
& ng i t ke
Inv ite
ite Inv
s to res
rpor ations
sto
h co w it
res
ers
hip
Staples
rtn
Re ‘n’ Flip staff
ex Sell
Main terminal
Check schedule
Walk to mobile port for return
Shop sale/ exchange
Pop-up event
Community post on apps
Refund back to account
Corporations
Re ‘n’ Flip staff
Variety of partnership to make exchanges and returns seamless from end-to-end
Staff includes Main terminal employees, event organizers, artists, designers
Backstage actions
Calendar booking
Support process
3D Scanning
Spatial computing
Autopilot
Prints return label Provide pick up info
Line of internal interaction
Stakeholders who can take over unsold goods if already on platform for a long time
Share post
Check account
Process transaction
Line of Visibility
Transportation companies for external deliveries
Goes to the event
Front stage
Technology
Sell extra
Coordinates with Re& Flip staff for providing special services and events within the school
Mobile port
After
Line of Interaction
tra
Second Hand Store
School staff
Application
Employee actions
Pa
stud ent par cels
xtra
o
t
r ns
ac
ack
etu
u r n & s e ll
t
ff r
rs b live e D
Logistic companies
rs b
sellR et
sen
Sta
Student
o kt
D e liv e
n& tur Re
on
ll E
ts c
Se
Ge
Canada Post
Customer actions
Corporations
School staff Repurposing companies
Physical Evidence
During
M ar
Social media Influencers
Before
Booking system
Invite artists for creation Refurbish & display
Returns parcel to delivery companies
Image identification
Set up installations & interior
GPS tracking
Data recommendation
Transaction process
Marketing
Hyper-accurate position
Automated parcel sorting
Human resource
3rd party coordination
Usage Scenario Scenario 1: Return Ugh, none of these items are what I wanted, both new and old I need to get rid of them
Let me book a mobile port so I don’t need to walk 20mins to Canada Post
Port prints out return label for Vivian to stick on package
Only took me a minute to bring downstairs
My refund is already back to account!
Port scans package 3
2
1
Scenario 2: Exchange through app
6
Scenario 4:Pop- Up Event After exchange is agreed, Vivian books a mobile port to deliver the exchange
So many good items on Re ‘n’ Flip’s app! The owner approves my exchange 3
2
5
4
Story Exchange September 7
Write and send item to future self
Reads story and shop & item
Educational Message November 30
Scenario 3: Exchange in person This vintage hat is nice
2
Vivian brings her unwanted item and shops at Re ‘n’ Flip’s
3
Port brings package to main terminal
VR stations, interactive installations, & photogenic scenes are constructed for students to learn & aware about logistic system. Meanwhile, return/exchange services are still running. Vivian exchanges her textbooks for the hat and 4 money difference is back to her account
Exchange story during event
Share story on app
Controlling behaviors such as PUA came to a popular attention in the past year. It is damaging when a person tries to control elements of someone else’s life. High-pressure control cause mental traumas which is more difficult to recover than physical scars. When the behavioral strategy fails to achieve the expected control effect, physical abuse follows.
Manipulate every decision for others without caring about their own thoguths
Psychological Mind Play “Listen to my order”
01 Pick-up Artist
a person play up negative aspects of your other friends, Before you know it, you don’t have any friends left and your significant other will only be the one
03
the most selfish manifestation. It’s nothing more than thinking: I am wrong to you and everything. Yet they don’t realize they are taking control. This is most terrifying since it’s done with the excuse of “love” but it is actually abuse. Most of time being unconscious domination
04
Wallow in their own pain and misery so that others feel sorry for them and do all they can to make the hurt go away.
05
a mental health problem in which a caregiver fakes and causes an illness or injury in a person under his or her care, such as a child, an elderly adult thereby control and abuse them
“for your benefit”
Self-Pity Victim
A role-playing game with underlying message about psychological mind control and manipulation for player to seek ■ Game Design
a person who studies the art of manipulating women by using sophisticated tactics, lies, and psychological tricks to seduce them.
02
The Isolator
[ Overview ]
Where? When? What time? With who
Munchausen syndrome by proxy
The Evolution
3 Stages of Control
Social Hierarchy Power and wealth gives the ability to impose one’s will on others. A person who abuses power to control over others impacts the victims’psychological, physical, sexual or economic state
PA ST
Nonesense
Self doubt
Deny self-worth
You won’t believe anything you heard from the manipulator, everything sounds absurd.
Guilt emmerges, you try to get recognization from the manipulator and think maybe they’re right
You’ll feel exhausted, meaningless and no opportunity to spend time with family or friends in addition comes anxietal symptoms
3 Personalities of Control
PRE SENT Data Surveillance Big data development is forging us to rely on it completely, to listen its analysis and choices.
FU TURE
Linguistic skills Words are demonized to achieve the result of the manipulator. These "processed" words leave emotional scars deep down in mind.
1
3
2
Threatening
Charismatic
Accuse Humiliate Create fear
“Nice-Guy”
Leave good impression on surrounding people
Seduce behavior with silence and avoidence
Good with building ritual atmosphere
Frustrating to deal but hard to say where is wrong
Use reward to shape behavior
External Cause Cultural Environment
Popular trend
Passed experience
Financial/ physical benefit
Internal Cause Psychological disorder
Domineering personality
Subconsciousness
Overcontrolling parenting behavior is detrimental affecting their children in invisible but long-lasting ways, as a result children grow up are more likely to control others and be in a controlling relationship. Below is a survey of adults raised with unhealthy control.
No Ca t gi v n Pl ’t ea Fo r
8
% 96
le % op pe 96 ts ng en lli ar ro p r ei 82% th 2%
7
8%
96% 90% 86%
s ion at m nt ro nf
96%
s ness r,sad ice a o e r,f ch ge self n en ver a o ee nts ow sagr sh pare to di en se dd i b
An ge re da Tim ro id un wh d e n co Se vi ns nt s i t i ive tin Ru mi to g na cr t i e t Ra ic ov rel is er ys c at o is fy
Owen Often I need to ask parents permission with what I buy. I only felt freedom when I’m financially independent
Unw
Christie My ex-boyfriend has slightly
domineering personality, he needs to know all my schedule
Terrilynn
I lean towards others making decision for me
because I struggle with making choices
ng
g
Un aw are of the y ca the p use a d ot in her s
n ld ro or w r-w e o th hted rig ew in Vi
illng to a wh dmi en t t he ya re w ro
ge oura Enc ng feeli
ns ctioly e n i on ed c ide fam g a r s u out Enco
The interview elaborated my research, asking people’s experience with any type of manipulation
Zhengnan As adults they felt: As children they felt:
As retrospect adults:
I’m under anxiety and fear, that someone is constantly monitoring and urging myself. I feel controlled and not grown up
Maja Dad feels he’s always right. I went to university elsewhere just to escape
his control
Isaiah Some things adults experiences will help me but they
won’t interfere with my decision
Manipulator
After landed on the idea of using game interaction to reveal the focus of control, I analyzed pros and cons of 4 main game cate-
role play method to bring awareness to players about their subconscious controlling actions through hidden missions. gories and decided to use
Manipulators do so out of anxiety because they worry that if they do not maintain control, things will go wrong
Puppet Being controlled offers a sense of security and life direction
Consciousness
Role play Game
People often don’t realize they are being controlled or controlling others
Although the fictional character in traditional role play games have specific traits, players are still in control of the character. Players impose their's own ideas on characters without thinking about what the character want, thus controlling subconsciously to complete missions.
Player or characters that undertakes a quest in an imaginary world
First Person Game
Simulation Game
Adventure Game
it represents real world systems where real life examples can directly be drawn into the game
The player assumes the role of a protagonist in an interactive story driven by exploration and/or puzzle-solving
OBJECTIVE FOR USER
The purpose of the design is to simulate different control methods and process of others, mainly relationship of 2 people through an interactive game.
Realize Consequence Create Epiphany
Aware of Behavior Think before Doing
First person point of view displays what the player's avatar would see with the avatar's own eyes,enhances player- character relationship. Complete body is not shown thus doesn’t allow player to sense the character has its own trait
: real life scenarios of control can be too daunting and it takes away the playfulness of a game
The genre's focus on story often involves multiple characters to complete the adventure
UI Design
Plot Plot of the game evolves around Robo’s growth. In this role playing game, player experiences their life as ROBO from childhood to adult on a foreign planet. Player faces series of tasks, where every decision affects their next stage in life and their ending. The underlying mission are different types of control which requires the player to pay attention for detail in order to realize. Will Robo’s ife controlled by the player or can he live upon his own thought and personality?
Aa Bank Gothic Light BT
Character Design #8586f0
#a5f8a2
Child ROBO Adult ROBO
LIVIA
Robo is the primary character that has ability to attract its favourite objects. This trait hints players about Robo’s true mind. This cartoony style is to create a satirical reveal of real life tragedy.
Element Design
#3eb3d6
Game Mechanics
W A
S
D
Forward, Back, Left, Right
Ctrl
Down
Space
Up
Select Change perspective
There are two lines in this game one on surface one is hidden for player to pay attention. when player realizes they are not controlling and following character’s choice that’s when they truly succecced in this game
LEGEND Screen flickers LEFT
Keep
Game Begins
Get rid of meteorites
Removed
Left Planet
fast
Selection box pop up
“So you still want me under control”
Skip
“I missed my teenage life”
Stay
Character frees for 1 min
Choose Planet
slow
Right Planet
Select spaceship
Unfavourite
02
More HP Electric Current
Confronts new character
Average Score
Favourite
03
Teenage
Learned helplessness
Adds 2 hidden points of satisfaction
09
10
03
04
07
08
11
12
Freedom & out of player’s control in left planet
Right planet has spaceships floating
Life ends satisfied Last chance question
Adult
06
Falls to the left planet
Adds 3 hidden points for unsatisfaction
# of current depends on previous points of satisfaction
05
Choose planet
Data influential action
Low Score
02
Attracts meteorites
Hidden info
Dialogue
01
Swirling in to the universe
Generates subconscious action
Player’s ending depends on score based conversations
Less HP
Data induces player to choose the spaceship with most outstanding stat.
Infant
PUA control
High Score
Alert states meteorites affects speed
01
Redo
Absolute control
Alert pops for player to make decision
Screen shows data affecting player’s choice
Electric current hits
Has conversation & player decides speech
Another character appears
Leaves a message to player
Life ends unsatisfied
Player specs Out of Control Main
Meterorite
Ending Conversations
Spaceship
Planet Decision
Lightning
sion res exp
THOUGHT PROVOKING DOMINANCE CONTROL ROLE PLAY
Click link for full video: https://vimeo.com/641668867
G A M