mahatma mandir

Tender no: 01/2013-14 dated 16TH April, 2013

Annual Contract for Services Management (Facilities, Housekeeping and Allied Services)

at Mahatma Mandir, Gandhinagar PART - I (TECHNICAL BID)

To be submitted in separate sealed envelop

Client INDUSTRIAL EXTENSION BUREAU (iNDEXTb), Block No 18, 2nd Floor, Udyog Bhavan

Mahatma Mandir, Gandhinagar Gandhinagar – 382010

Contents CHAPTER – 1 BACKGROUND AND BROAD SCOPE OF WORK ................................... 5 1.0 BACKGROUND .................................................................................................................. 5 1.1 SCOPE OF WORK:.............................................................................................................. 7 CHAPTER 2: NOTICE INVITING TENDERS AND SCHEDULE OF EVENTS............ 14 CHAPTER – 3 PRE-QUALIFICATION CRITERIA............................................................. 16 3.1 MINIMUM CRITERIA ...................................................................................................... 16 3.2 SUBMISSION OF DOCUMENTS TO ASSESS PRE-QUALIFICATION CRITERIA... 16 3.3TERMS AND CONIDITIONS ............................................................................................ 17 CHAPTER-4 SPECIAL CONDITIONS OF CONTRACT .................................................... 18 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 4.13 4.14 4.15 4.16 4.17 4.18 4.19 4.20 4.21 4.22 4.23 4.24 4.25 4.26

INTRODUCTION .......................................................................................................... 18 DEFINITIONS ............................................................................................................... 18 ESSENTIAL TECHNICAL REQUIREMENT ............................................................. 19 POWER, WATER AND OTHER FACILITIES ........................................................... 19 CONDITIONS OF WORK ............................................................................................ 20 INTIMATION TO CONTRACTORS ........................................................................... 21 PERIOD OF CONTRACT ............................................................................................. 21 PAYMENT OF BILLS .................................................................................................. 22 ESCALATION / DE-ESCALATION ............................................................................ 22 EARNEST MONEY................................................................................................... 23 SECURITY DEPOSIT ............................................................................................... 23 TAXES, LABOUR LAWS AND OTHER REGULATIONS.................................... 23 MISCONDUCT AND INDEMNIFICATION ........................................................... 24 INTERPRETATION .................................................................................................. 24 VACATION OF PREMISES ..................................................................................... 25 ASSIGNMENT & SUB-CONTRACTING ............................................................... 25 REJECTION OF TENDER (S) .................................................................................. 25 QUANTUM OF WORK ............................................................................................ 25 SERVICES FOR SPECIAL OCCASSION................................................................ 25 FINAL PAYMENTS AND RETENTIONS............................................................... 26 FORCE MAJEURE .................................................................................................... 26 PENALTY .................................................................................................................. 26 AMENDMENT .......................................................................................................... 27 RISK SERVICE ......................................................................................................... 27 GOVERNING LAWS ............................................................................................... 27 CONSTITUTION ....................................................................................................... 27

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Mahatma Mandir, Gandhinagar 4.27

SETTLEMENT OF DISPUTES................................................................................. 27

CHAPTER-5 GENERAL CONDITIONS OF CONTRACT.................................................. 29 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 5.13 5.14 5.15 5.16 5.17 5.18 5.19 5.20 5.21 5.22 5.23

INFORMATION REQUIRED WITH PRE QUALIFICATION BID .......................... 29 IT CLEARANCE CERTIFICATE/ ASSESMENT ORDER/ IT RETURN .................. 29 EXPENSES TO BE BORNE BY BIDDER.................................................................. 29 PRICES, TAXES, DUTIES ........................................................................................... 29 BID VALIDITY ............................................................................................................. 30 PRE-BID MEETING ..................................................................................................... 30 PLACE & ADDRESS FOR SUBMISSION OF BIDS.................................................. 30 OPENING OF BIDS ...................................................................................................... 30 EVALUATION OF BIDS AND AWARD OF WORK................................................. 30 SCOPE OF WORK .................................................................................................... 31 TIME SCHEDULE OF COMPLETION.................................................................... 31 EVALUATION OF PRICE BID ................................................................................ 31 CONTRACT AGREEMENT ..................................................................................... 31 CONTRACT PERIOD ............................................................................................... 31 WORK AT RISK AND COST................................................................................... 32 INSURANCE ............................................................................................................. 32 INDEMNITY.............................................................................................................. 32 COMPLIANCE WITH THE OWNER RULES & REGULATIONS........................ 32 ARBITRATION ......................................................................................................... 32 AUTHORIZATION ................................................................................................... 33 ACCESS TO SITE ..................................................................................................... 33 EXIT CLAUSE........................................................................................................... 33 SAFETY AND SECURITY ....................................................................................... 33

CHAPTER – 6 SUGGESTED BID STRUCTURE .................................................................. 34 PART - 1 – PREQUALIFICATOIN AND TECHNICAL BID: .............................................. 34 PART – 2 – PRICE BID : ......................................................................................................... 35 CHAPTER – 7 BID EVALUATION SCHEME ...................................................................... 36 ANNEXURE – I .......................................................................................................................... 38 Scope of work in Detail:(Indicative)......................................................................................... 38 ANNEXURE – II ......................................................................................................................... 40 List of material / cleaning agents to be used by the contractor: (Indicative Only) ................... 40 ANNEXURE - III ........................................................................................................................ 41 List of equipments to be deployed at site by contractor (Indicative) ........................................ 41 Annexure IV ................................................................................................................................ 43 List of Technical Personnel Required (Indicative) ................................................................... 43 Pre Qualification‐Annual Contract for Services Management at Mahatma Mandir

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Mahatma Mandir, Gandhinagar Annexure V .................................................................................................................................. 49 Line Diagram of Technical Requirements (Indicative) ............................................................ 49

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Mahatma Mandir, Gandhinagar

CHAPTER – 1 BACKGROUND AND BROAD SCOPE OF WORK 1.0 BACKGROUND 1.0.1 Industrial Extension Bureau (iNDEXTb) Industrial Extension Bureau (iNDEXTb) is a Government of Gujarat Organization, registered under the Societies Act 1856. The organization is under the Industries and Mines Department (IMD) of the Government of Gujarat (GoG). iNDEXTb makes various efforts for promoting investment in infrastructure and industrial sector in the State of Gujarat and attracts various investors. In efforts to promote investment and the State as ideal investment destination, it has been acting as the nodal agency for organizing Vibrant Gujarat Global Summits, since 2003.

Vibrant Gujarat Global Summits are biennially organized since the year 2003 and accordingly Summits were organized in the years 2005, 2007, 2009, 2011 and 2013.

Over the years, the Summit has emerged as one of the flagship events of India and a major platform to discuss investments and development.

The Summit till the year 2009 was organized by having required infrastructure on makeshift basis (temporary structures). Sensing the need to have the permanent structures to organize the Summit and considering increased need to have infrastructure related to organizing the exhibitions, conferences, seminars and other events related to business and government functioning, the Government of Gujarat decided to have facilities / infrastructure in the permanent form, by building a Convention and Exhibition Center in Gandhinagar.

1.0.2 Mahatma Mandir The Father of the Nation – Shri Mohandas Karamchand Gandhi, is also known with reverence as Mahatma. Gandhinagar – the Capital City of State of Gujarat –derives name from Father of the Nation. Since Gandhinagar did not have any major structure related to Mahatma Gandhi, it was considered to have a memorable and iconic complex build in the remembrance and homage to Mahatma Gandhi and was called as Mahatma Mandir.

Mahatma Mandir, is planned to house facilities such as photo gallery, meditation hall, Garden with installation of Multimedia enabled artifacts on the life and philosophy of Mahatma Gandhi, etc.

The facilities of international standards with all modern amenities, for organizing conventions and exhibitions, are also planned within Mahatma Mandir.

The construction work for Convention and Exhibition Center was coordinated by Industries and Mines, Department, Government of Gujarat. iNDEXTb, under the Industries and Mines Department coordinated for construction of facilities for Convention and Exhibition at Mahatma Mandir.

Construction of other facilities such as Salt Mound (in remembrance to Namak

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Mahatma Mandir, Gandhinagar Satyagrah) and within it Museum, Meditation hall, etc; Gandhi Garden having installations of artifacts, and other facilities related to life of Gandhiji is taken up by Road and Building Department of Government of Gujarat.

1.0.3 Convention and Exhibition Centre within Mahatma Mandir.

The Construction work for Convention and Exhibition Center began in the year 2010.

While, iNDEXTb, was the Client for construction of Convention and Exhibition Center on behalf of Government of Gujarat; M/s. L & T, the leading company in construction sector, were the Contractors for construction of Convention and Exhibition Center.

Center for Environment Planning and Technology (CEPT) - the premier academic institute in the field of architecture, building structure and civil engineering and located in Ahmedabad - acted as the professional advisors for construction of Mahatma Mandir.

Following structural facilities are completed till date related to organizing of conventions and exhibitions.

I.

Convention Center (in three Floors) housing i. Convention Hall (5000 seating capacity) ii. Seminar Rooms (four: SR-1 to SR-4) (3 Halls of 500 seating capacity and 1 hall of 1000 seating capacity, iii. Conference Rooms (six: CR-1 to CR-6), iv. Business Meeting Rooms (BM-1 to BM-9), v. Administration Rooms (three: AR-1 to AR-3)) vi. Simultaneous Interpretation Rooms vii. Viewing Galleries

II.

Exhibition Center (Single Floor Double Height) housing i. Exhibition Hall -1 ii. Exhibition Hall – 2 iii. Exhibition Hall – 3

III.

Service Building housing i. HVAC facility ii. Electrical Panels

IV.

Food Court (in Two Floors) having i. Food Court Seating area ii. Shops (9 Nos on ground floor) iii. Service Area iv. Infotainment Zone v. Wash Area vi. Kitchen Area vii. Toilets

V.

Photo Gallery (in Two Floors) having i. Shops (10 Nos on ground floor ) ii. Photo Gallery Main Area currently housing exhibition “ Gandhi to Mahatma “ on Ground Floor.

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Mahatma Mandir, Gandhinagar iii. Office Area with Meeting Rooms (both floors) iv. Toilet Blocks v. Workshop Area Till date, Two Vibrant Gujarat Global Summits of the year 2011 and 2013 are organized at this Convention and Exhibition Center.

1.1 SCOPE OF WORK:

1.1.1 Convention Center : Providing day to day House Keeping and Technical services as well as the added services during the event days for the facilities mentioned in 1.0.3 above and for the broad area of each of the facilities as mentioned below : Sr.No:

Description

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27

Atrium Pre‐function Corridor 1 Corridor 2 Seminar Hall 1 Seminar Hall 1 Pantry Seminar Hall 2 Seminar Hall 2 Pantry Conference Room 1 C1 Conference Room 2 C2 Conference Room 3 C3 Conference Room B1 Conference Room B2 Storage Room Retail VIP Entrance Foyer VIP Room 1 VIP Room 1 Toilet VIP Room 2 VIP Room 2 Toilet VIP Lobby VIP Lobby Pantry Main Convention Hall Lobby 1 Pantry & Dish Wash Lobby 2 Pantry & Dish Wash

Unit.

Nos.

Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt.

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

Approx. Area (sq. mt)

853.43 926.73 67.29 69.35 586.09 12.17 541.93 12.17 17.70 17.99 19.99 18.58 18.58 36.22 101.75 88.48 17.20 9.80 22.88 9.10 39.32 6.84 5816.77 34.68 31.01 34.68 31.61

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Mahatma Mandir, Gandhinagar

Sr.No:

Description

28 29 30 31 32 33

Lobby 2 Pantry & Dish Wash RHS ‐ Storage 1 RHS ‐ Storage 2 RHS ‐ Storage 3 South side corridor

Unit.

Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. TOTAL Sq.Mt.

Nos.

Approx. Area (sq. mt)

1 1 1 1 1 1

34.68 31.61 52.54 24.15 169.60 125.93 9880.85

Architectural Character of the Convention Center – Mahatma Mandir: Structure - Works are of exposed RCC Precast Panels Basic Finishes Flooring consists of Granite, Kota Stone, IPS, Ceramic & Glazed tiles.

Carpet (imported) in the Main Convention Hall, Seminar Rooms, Meeting Rooms, Conference Rooms, Viewing Gallery, etc.

Glass Glazing of double height towards entrance area. Glazing is of sheet glass, plate glass, and translucent glass Internal wall surfaces are plastered, coloured, covered with MDF Board, Sound Reinforced with fabric material, External wall surfaces are of exposed RCC Ceilings : Gypsum Board, False Ceiling, etc.

Doors : Acoustic Doors, Glass Doors and Fire Doors External areas are paved with paver block granites, stone, pavers blocks along with soft and hard landscapping Roads alongside the Convention Hall are of bituminous carpet 1.1.2 Exhibition Center : Sr.No:

Description

Unit.

Nos.

Approx. Area (sq. mt)

Exhibition Hall 1 & 2 1 2 3 4 5 6 7 8 9 10 11

Exhibition Hall 1 Indoor Store Indoor Store First aid Indoor Store Exhibition 2 VIP Gallery VIP Gallery UPS Room

Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt.

1 1 1 1 1 1 1 1 1 1 1

3790.00 200.00 26.50 200.00 26.50 23.50 97.00 3475.00 113.00 105.00 78.50

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Mahatma Mandir, Gandhinagar

Sr.No:

12 13 14 15 1 2 3

1

Description

Unit.

VIP Lounge Toilets Toilets Toilets

Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Exhibition Hall 3 Exhibition Hall 3 Sq.Mt. Toilets Sq.Mt. Electrical + BMS Sq.Mt.

EXTERNAL HARD/SOFTSCAPES Sq.Mt. TOTAL Sq.Mt.

Nos.

Approx. Area (sq. mt)

1 1 1 1

150.00 25.00 160.00 120.00

1 1 1

1715.00 85.00 45.00

1

56095.00 66530.00

Architectural Character of the Exhibition Center : 1. Structure - Works are of exposed RCC Precast Panels 2.Basic Finishes Flooring consists of VDF Flooring in all three exhibition halls with provision of cable trenches.

Glass Glazing of double height towards entrance area. Glazing is of sheet glass, plate glass, and translucent glass Internal wall surfaces are of acoustic treated gypsum board and coloured with paint Sound Reinforced with wool and fabric material External wall surfaces are of exposed RCC Ceilings : Double Height Doors : Acoustic Doors, Glass Doors and Fire Doors.

Lobby area is of granite floors Area between Convention Center and Exhibition Center is paved with paver blocks and having water bodies.

Surrounding Road is of bituminous carpet 1.1.3 Photo Gallery: Sr.No:

Description

Unit.

Nos.

Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt.

1 1 1 1 1 1

Approx Area (in Sq. mt)

Ground Floor 1 2 3 4 5 6

Shops Toilets Photo Gallery Toilets Meeting + Admin Workshop + Store

305.00 62.70 1780.00 95.00 80.00 82.00

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Mahatma Mandir, Gandhinagar

Sr.No:

Description

7 Services + Corridor

Approx Area (in Sq. mt)

Unit.

Nos.

Sq.Mt.

1

100.00

1 1 1 1 1 1

2025.00 100.00 95.00 88.00 110.00 100.00

1 1 1

300.00 45.00 355.00

1 1 1

245.00 45.00 355.00 6367.70

First Floor 8 9 10 11 12 13 1 2 3 4 5 6

Photo Gallery Sq.Mt. Toilets Sq.Mt. Toilets Sq.Mt. Workshop Sq.Mt. Service Corridor Sq.Mt. Mezzanine Sq.Mt. VIP Office Area (Ground Floor) Lobby Sq.Mt. Toilets Sq.Mt. Office Sq.Mt. VIP Office Area (First Floor) Lobby Sq.Mt. Toilets Sq.Mt. Office Sq.Mt. TOTAL Sq.Mt.

Architectural Character of the Photo Gallery : 1. Structure - Works are of exposed precast RCC Panels, block masonry, glass gazing 2. Basic Finishes Flooring consists of vitrified tiles Glass Glazing of double height of about 12 mt towards entrance area. Glazing is of sheet glass, plate glass, and translucent glass Internal wall surfaces are of cement plaster and coloured with paint Ceilings : Gypsum Board Doors : Acoustic Doors, Glass Doors and Fire Doors.

Lobby area is of granite floors Surrounding area is of bituminous carpet and paver blocks.

1.1.4 Food Court: Sr.No:

Description

Unit.

Nos.

Sq.Mt. Sq.Mt.

1 1

Approx Area (in Sq. mt)

Ground floor

1 Toilets 2 Shops 6‐9 + Stairacse

65.00 145.50

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Mahatma Mandir, Gandhinagar 3 4 5 6 7 8 9 10 11

Shops 1‐5 + Corridor Food Court Seating Service Corridor Pot wash/Dish Wash / Store Rest Rooms Toilets Corridor Infotainment Zone Toilets

Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt.

1 1 1 1 1 1 1 1 1

145.00 1385.00 135.00 150.00 67.00 80.00 110.00 746.00 55.00

Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt. Sq.Mt.

1 1 1 1 1 1

1805.00 120.00 307.00 185.00 150.00 100.00 5750.5

First floor

12 13 14 15 16 17

Food Court Seating Toilets + Wash Restaurant Kitchen + Corridor Food Court Kitchen Toilets Mezzanine Toilets TOTAL

Architectural Character of the Food Court : 1. Structure - Works are of exposed precast RCC Panels, block masonry, glass gazing 2. Basic Finishes Flooring consists of vitrified tiles Glass Glazing of double height of about 12 mt towards entrance area. Glazing is of sheet glass, plate glass, and translucent glass Internal wall surfaces are of cement plaster and coloured with paint Ceilings: Gypsum Board Doors: Acoustic Doors, Glass Doors and Fire Doors.

Lobby area is of granite floors Surrounding area is of bituminous carpet and paver blocks.

1.1.5 Service Building: Service Building houses facilities for HVAC, underground water tank, electric panels, etc. The area is required to be cleaned on regular basis to keep it free for dust and dry.

In addition to the services related to upkeep of the building, services are required for complete day to day operation & maintenance services in above structures / facilities, service rooms, pump rooms etc. by deputing skilled and un skilled manpower of relevant expertise including supervisors.

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Mahatma Mandir, Gandhinagar Estimated Manpower requirement: Duty

Total Manpower

Over All In Charge Engineer in Charge

01

03 05 02 02 03 02 05 01 01 01 01 01 01 01 01 20 51

HVAC Technicians Fire Protection System Technicians Gas Piping Technicians Public Health Engineering Technicians Lift Electricians Engineers for Screening System Technicians for Screening System Engineers for Security System Technicians for Security System Engineers for IT System Technicians for IT System Engineers for AV System Technicians for AV System Helpers Total

Note : 1. The scope of services may increase or decrease from time to time depending on requirements of various events planned at Mahatma Mandir.

2. Owner may include other facilities management services ( of the Mahatma Mandir ) in the scope depending upon the performance of the contractor.

3. It is desirable that the bidder deploys experience personal of having more than 10 years of experience in general management as Overall in charge of the project.

4. The bidder should also propose installation of computerized complaint management system with latest softwares.

5. The bidder should also propose installation of computerized event management system with latest softwares.

6. Mahatma Mandir being developed as state of the art center for organizing various seminars, conventions, exhibitions and other events, therefore manpower requirement proposed above is purely indicative and of routine nature. Based on the nature of the event taking place, there would be variations in the manpower requirement, which the bidder should be able to meet and fulfill the requirements, both in general and other shifts.

Bidders are requested to visit the site and understand the scope of work. Bidders are requested to prepare their own proposal (including presentation to be made to the Committee) and submit

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Mahatma Mandir, Gandhinagar to the Committee when the agencies, qualifying in the first round of qualification (prequalification). (The proposal and the subsequent presentation shall also include brief about their proposed work force, equipments, consumables and other details which they may like to include). iNDEXTb may also call bidders to make presentation before the Committee about their proposal in technical terms as it is looking for the complete service management (Housekeeping

and technical works) in the area mentioned in 1.1 and its sub- clauses more specifically: •

Complete up keep of the areas and facilities mentioned in clause 1.1 and its subclauses, toilets, walkways, building exteriors walls, glass panes, terraces, toilet shafts etc.

•

Complete up keep of roads, pavements, open areas, terrace cleaning, courtyards, tank cleaning, wild vegetation cutting & disposal etc. (except inside of the buildings)

•

Washing of Carpets once in the year or as per the directions of the owner.

Therefore the rate for per sq ft washing of the carpets should be given separately, which would be valid for one year and the incremental cost for the same for further two years.

•

Cleaning of Chairs and furniture at Mahatma Mandir.

•

Complete solid waste management, drainage cleaning, periodic fogging etc.

•

Furniture shifting of offices, take up for tea distribution during visit of senior officials of the Government of Gujarat, arranging for water distribution for Staff at Mahatma Mandir, etc.

•

Technical manpower for operations and operations of the facilities at Mahatma Mandir

•

During events deputing extra manpower as required

A tentative schedule of work required to be carried out related to housekeeping and technical services is as per the annexure I to V to this tender document. However, it is an indicative plan and the bidder has to come up with its own innovative work plan.

We are looking for professional parties having trained manpower and adequate experience, for providing technical services of varied nature, upkeep of the infrastructure and structures.

Area Excluded are of Salt Mound and Gandhi Garden Area.

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Mahatma Mandir, Gandhinagar

CHAPTER 2: NOTICE INVITING TENDERS AND SCHEDULE OF EVENTS Tender No: 01/2013-14 dated 16th April, 2013 Sealed tenders under three bid systems are invited from bona fide, experienced & reputed contractors of financial standing, meeting the pre-qualifying requirement, for the job given below: NAME OF WORK

Services Management for Mahatma Mandir, Gandhinagar

TENDER NO.

01/2013-14 dated 16th April, 2013

TENDER SUBMISSION COST

Rs. 10,000/- (Rs. Ten thousand only) BY DEMAND DRAFT in favour of Industrial Extension Bureau, Gandhinagar

EMD

Rs. 3,00,000=00 ( Rs. Three lakh only )

CONTRACT PERIOD

ISSUE OF TENDER

SUBMISSION OF TENDER ONLINE

Total initially period of the Contract would be for Three year further extendable for two more years after yearly review.

The tender can be downloaded from organization’s and/or website (www.indextb.com) https://indextb.nprocure.com during April 25, 2013 to 27 May, 2013 Up to 4:00 pm on 27th May, 2013 strictly on the website https://indextb.nprocure.com Pl. Note that this is the e-tendering process through the Government of Gujarat’s e-tendering mechanism.

Necessary electronic keys (digital signature certificates) are required for online submission of the tenders. For more details, please for visit contact on dsc@ncodesolutions.com or contact (n)Code Solutions (A Division of GNFC Ltd.) 301, GNFC Info Tower, Bodakdev, Ahmedabad - 380054. India Sales : 079- 4000 7323 Support : 079- 4000 7300

SUBMISSION OF TENDER Before the date and time of opening of the tender at (PHYSICAL) the below mentioned address Managing Director, Industrial Extension Bureau (iNDEXTb)

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Mahatma Mandir, Gandhinagar Block No 18, 2nd Floor, Udyog Bhavan Sector 11, Gandhinagar 382030 SITE VISITS

Site Visits can be undertaken by prospective bidders on any working day during 25th April, 2013 to 10th May, 2013 between 11:00 AM to 5:00 PM with prior intimation to contact persons mentioned herein.

PRE-BID MEETING

At 12:00 Noon on 13th May -2013 for clarifications of queries if any at the below mentioned address : Industrial Extension Bureau (iNDEXTb) Block No 18, 2nd Floor, Udyog Bhavan, Sector 11 Gandhinagar 382010 Phone : 079-23250492/93 If this day happens to be declared as the holiday or is a non-working day, the pre-bid meeting would be held on the next working day at the same date and time or as informed otherwise.

OPENING OF TENDER

Part-1: Technical bid (pre-qualification papers shall be opened on the same day – 27th May, 2012 at 4:00 pm in the presence of authorized representatives of bidders attending the bid opening.

Pre-qualified bidders would subsequently be informed about making a presentation on their proposal for services to the committee. The date, time and venue would be informed later on to the pre-qualified bidders.

Part- 2 : Price Bid shall be opened of the technically acceptable bidders at a later date or on the date of technical presentation.

CONTACT PERSONS (FOR ANY CLARIFICATIONS)

(1) Asst. General Manager (Projects) Email : kalpesh@indextb.com (2) Asst. General Manager (PR) Email : umpandit@indextb.com (3) Managing Director, iNDEXTb Email : md@indextb.com Contact numbers : Tel: + 91- 79-23250492/93 Fax : + 91- 9227793115

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Mahatma Mandir, Gandhinagar

CHAPTER – 3 PRE­QUALIFICATION CRITERIA 3.1 MINIMUM CRITERIA Only those bidders which meet the following minimum criteria will be considered for Evaluation of technical and price bids: 1

The bidder should be in business of providing Facility Management services such as housekeeping, technical services or in business of hospitality services for a minimum period of FIVE years as on 31.03.2013 (please attach documents like incorporation of company). Bidder can bid solo or by forming consortium of not more than two firms. Both the firms should be in the business of complementary services such as housekeeping, technical services, hotel industry, etc.

2

The bidder should have a national presence. For purpose of assessing national presence, following criteria will be used: a) Bidder must have presence in at least three Indian states by virtue of a client being serviced or a hotel being run in that state. Presence of the lead partner would be considered in case of consortium (please attach documents pertaining to national presence such as work orders, receipt of payment, certificates, etc ).

3

The bidder should have satisfactorily completed contracts / assignments in the field of services management with at least ONE client for a value more than Rs.100.00 Lakhs per year per client (attach documentary proof).

4

The bidder must have an average of at least Rs.3.00 Crore (Rs. Three Core only) annual turnover in the last three financial years. (profit & loss and balance sheet for last FY 2009-10,2010-11 & 2011-12 ).

5

The bidder should be a profit making organization during each of the above three financial years.

6

The bidder must have minimum employee strength of 200 people (on Pay Roll). (Copy of valid registration and licences with concerned Labour Authorities and valid ESI & PF registration to be attached. (Copy of up to date remittances to ESI & PF Authorities to be also attached)

3.2 SUBMISSION OF DOCUMENTS TO ASSESS PRE­QUALIFICATION CRITERIA Bidders must submit the documentary proof in support of meeting the prequalification criteria. Simply undertaking by the bidder for any item of the criteria shall not suffice the purpose. All the documentary proofs must be enclosed in a

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Mahatma Mandir, Gandhinagar separate envelope marked as “Documentary Proofs for Pre-qualification Criteria” and this envelope should be enclosed in technical bid envelope.

3.3TERMS AND CONIDITIONS 3.3.1

Tender documents can be downloaded from Organization’s website www.indextb.com and or https://indextb.nprocure.com) Mere obtaining tender document from web site shall, however, not be construed that the bidder is considered qualified.

3.3.2

The bidder has to compulsorily submit the information online on the website https://indextb.nprocure.com by the last date and time of the submission mentioned in this tender document. The hard copy of the same should reach to our office at the addressed mentioned earlier in the duly sealed envelopes before the tender opening date and time.

3.3.3

The bidders are required to pay the tender submission cost by Demand Draft at the time of submission of physical papers of their Bid. Prior to the physical submissions of the paper, details about the tender submission cost (Demand Draft No, Bank, Date of issue) would have to be filled on-line on the website https://indextb.nprocure.com

3.3.4

Tender/ offers may be sent by post/ courier to the address for tender submission mentioned chapter 2. However, iNDEXTb accepts no responsibility for any loss/ delay/ non-receipt of offers not submitted in person. Offers received late/ incomplete are liable for rejection.

3.3.5

EMD as mentioned in the tender document shall be paid separately by DEMAND DRAFT drawn in favour of INDUSTRIAL EXTENSION BUREAU payable at Gandhinagar, Gujarat.

3.3.6

During opening of Technical Bid (i.e. Part-1) the name of Tenderer who has submitted their offers along with details of Earnest Money Deposit will only be read out and no other information/ details whatsoever will be read out.

3.3.7

The offer of the Tenderer shall be valid for a period of 4 (Four) months from the last date of submission of Tender/ revised offer (if any).

3.3.8

In deciding upon the selection of contractors for the work, great emphasis will be put on the ability and competency of contractors to provide high quality services according to the time schedule and in close co- ordination with other agencies.

3.3.9

iNDEXTb reserves the right to accept/ reject any tender in part or full, without assigning any reason whatsoever

3.3.10 If the last date of receiving/ opening of the tenders coincide with a holiday, than the next working day shall be the receiving/ opening date.

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Mahatma Mandir, Gandhinagar

CHAPTER­4 SPECIAL CONDITIONS OF CONTRACT 4.1 INTRODUCTION The essence of this contract is to provide housekeeping and technical services. The Complex has adopted HIGHEST quality standards for all its activities and the bidder is required to render services meeting stringent standards.

Before attempting to fill the tender document, the bidder should visit Mahatma Mandir to familiarise himself with the various elements of services that are required to be rendered and to understand the quality levels of service that are required to be rendered.

4.2 DEFINITIONS Unless repugnant to the subject or context of usage, the following expressions used herein shall carry the meaning hereunder respectively assigned to them, namely; 4.2.1

“IMD” shall mean Industries and Mines Department of Government of Gujarat.

4.2.2

"iNDEXTb" shall mean Industrial Extension Bureau which is a Government of Gujarat Organization, under the Industries and Mines Department of Government of Gujarat and acting as the nodal organization on behalf of Government of Gujarat for managing facilities in the structures mentioned in Chapter 1.

4.2.3

The expression “Complex” occurring in the tender document shall mean Mahatma Mandir, Gandhinagar and shall include its successors and assigns.

4.2.4

The expression “Nodal Organization /Owner” occurring in the tender document shall mean Industrial Extension Bureau (iNDEXTb); the organization appointed by the Government of Gujarat in Industries and Mines Department for Phase I of Mahatma Mandir.

4.2.5

The expression "Bidder" shall mean the Tenderer who submits the tender for the work and shall include the successors and permitted assigns of the Tenderer.

4.2.6

The expression “Contractor” shall mean the Tenderer selected by the owner for the performance of the subject work and shall include the successors and permitted assigns of the Contractor.

4.2.7

‘Officer-in-Charge” shall mean any officer of iNDEXTb authorized to act as the Officer-in-Charge for the work or any specified part thereof.

4.2.8

"Work" and "Scope of work" shall mean the totality of the work / services and materials by expression or implication envisaged in the contract and shall include all material, equipment and labour required for commencement, performance, provision or completion thereof.

4.2.9

"Events" shall mean various exhibitions/seminars/conferences/meetings/

programmes gathering etc.

such which will

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Mahatma Mandir, Gandhinagar conducted for a specified duration at Mahatma Mandir by the owner or any other entity who approaches the owner for events at Mahatma Mandir from time to time.

4.2.10

“Contract” shall mean the contract for the work and shall include the tender document, the Special Conditions of Contract, General Conditions of Contract, the Letter of Acceptance, and the accepted Rates (Bill of Quantities in Price bid).

4.3 ESSENTIAL TECHNICAL REQUIREMENT 4.3.1

The bidder must have registration No. under the Employees Provident Funds Misc.

Provisions Act, 1952, and Registration No. under Employees State Insurance Act.

4.3.2

No legal proceeding(s) and / or Industrial dispute(s) claiming wages or any other payment from or employment with the Principal employer have been initiated by any present employee or previous employee of the bidder (if a company or proprietorship however previously designated) or of any partner of the bidder (if the bidder is a partnership firm). This will have to be supported by an appropriate declaration in the form of an Affidavit which if found to be false could not only lead to criminal prosecution but could be attended by termination of the contract and award of the work to another contractor at the main contractor’s risk and cost.

4.3.3

Notwithstanding anything stated in the tender document, iNDEXTb reserves the right to assess the bidder’s capability and capacity to perform the contract, should the circumstances warrant such an assessment in the overall interest of Mahatma Mandir and the decision of iNDEXTb in this regard shall be final and binding.

Technical evaluation will be as mentioned in CHAPTER – 7 (Bid Evaluation System).

4.4 POWER, WATER AND OTHER FACILITIES 4.4.1

iNDEXTb shall provide the Contractor the facilities, utilities and equipments specified below for use in their discharge of duties and services pursuant to the contract, namely: (i) Office space – free of charge. (ii) Electricity for use in discharge of services – Free of Cost (iii) Water: Free of charge

4.4.2

The contractor will arrange for other facilities, utilities, equipments and inputs required for the services.

4.4.3

The Contractor shall be responsible for and shall ensure the proper utilisation of the facilities, equipment, furniture and utilities provided by iNDEXTb without any manner of abuse or excess use and will undertake day-to-day repair & maintenance of all equipment and items supplied by iNDEXTb and also keep the office provided absolutely tidy and free from any damage. For any loss or damages to the premises, fittings, fixtures and equipment, recovery at market rates would be effected from the Contractor’s bills and the material/item repaired or replaced at his cost.

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Mahatma Mandir, Gandhinagar

4.4.4

Notwithstanding anything elsewhere provided herein the contract may be terminated if the Contractor does not within 7 (seven) days of notice in writing in this behalf rectify any defect in the maintenance, upkeep, hygiene and cleanliness of the premises and /or equipment to a state satisfactory to the Officer-in-Charge.

4.5 CONDITIONS OF WORK 4.5.1

Efficiency, promptness, quality service, good behaviour and politeness of the Contractor and his staff are the essence of the contract. The Contractor is required to supervise the operations at all working hours and his manager or supervisor shall personally supervise operations in the premises.

4.5.2

Work shall be carried out by the Contractor as per the conditions of contract.

4.5.3

The Contractor shall engage fully trained and adequately experienced Staff and arrange to provide refresher training course for them as and when required and as per the direction of Owner.

4.5.4

All the staff shall be medically fit. They should be free from all infectious diseases. The Contractor shall get his employees medically examined once in 6 months and obtain fitness certificates.

4.5.5

The Contractor shall provide uniforms to all their staff engaged by them and deployed for Mahatma Mandir duty. Each and every staff appointed by the Contractor should have police verification certificate, carried out by the Contractor.

4.5.6

The Contractor shall make payment of wages to all its employees under this contract through A/C payee cheque only or cash but in presence of iNDEXTb representative.

4.5.7

Entry into Mahatma Mandir by any Contractor’s personnel will be subject to issue of Gate Passes / identity card to such personnel for the purpose. Gate Passes shall be for a fixed period and shall be issued at the joint request of the Contractor and the personnel of the Contractor with respect to whom gate passes are sought, in the format prescribed by iNDEXTb in this behalf to be jointly signed by the Contractor and the concerned personnel.

4.5.8

Issue of Gate Passes shall be subject to the approval of Officer-in-Charge and such approval shall be subject to the Contractor furnishing to the Officer-inCharge, copy of letter of appointment issued by the Contractor to each person with respect to whom the Gate Passes is sought, signed in acceptance by the persons to whom the letter of appointment is given.

4.5.9

The Gate Pass may be withdrawn without assigning any reason.

4.5.10

The Gate Passes issued to the Contractor’s personnel shall not ordinarily exceed the number which will be communicated to him by the owner from time to time

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Mahatma Mandir, Gandhinagar except to meet emergent, casual or temporary requirements.

4.5.11

The Contractor’s personnel shall not indulge in entertaining their guests/outsiders in the Mahatma Mandir premises, and shall not loiter in the Mahatma Mandir premises and shall not normally move out of their specified area of operation.

4.5.12

The contractor shall make necessary arrangements for regular and proper collection and disposal of waste generated in the kitchen/Food Court area on day today basis.

4.5.13

Prohibited items for use for which the notification is by the Government of Gujarat and/or Government of India shall not be used. However, the waste collection bins shall be equipped with black plastic bag for collection of waste. Plastic containers/polythene pouches in which milk products or any other eatables are generally sold will be disposed of as quickly as possible.

4.6 INTIMATION TO CONTRACTORS 4.6.1

iNDEXTb shall inform the Contractor of its requirement regarding services during events at least two days in advance for planned courses and in urgent and exceptional cases 24 hours in advance. All intimation [written / verbal] will be given to the Contractor or his representatives by the Officer in Charge at iNDEXTb / Mahatma Mandir.

4.7 PERIOD OF CONTRACT 4.7.1

The total initial period of contract will be THREE year with provision to extend the contract for further period of TWO year subject to satisfactory performance, on the same terms and conditions at the absolute discretion of the owner. However, the rates shall be as mentioned in clause no 4.9 (Escalation Clause).

4.7.2

The contract shall be in force for the period stipulated in the contract, and on the expiry thereof, it will be deemed to have been terminated automatically unless otherwise intimated in writing. Further, the Contractor will not have any right either contractual or equitable to demand any fresh contract for another term or to continue the same in preference to anyone else.

4.7.3

Notwithstanding anything contained in other clauses of the tender document, the contract will automatically terminate if and to the extent that the continuation of the contract or any part thereof become illegal or legally impermissible for any cause.

4.7.4

Upon termination of the contract (except termination due to illegality) the Owner shall be entitled, at the risk and cost of the Contractor, to arrange for the house keeping for the balance period of the contract as contemplated in the scope of the work through an independent agency or agencies and to adjust any differential amount thus incurred from the Contractor (in addition to any other amounts, compensation and damage that the Owner is entitled to in terms of the contract or otherwise) from the security deposit or any other amounts due or becoming due to the Contractor.

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Mahatma Mandir, Gandhinagar

4.8 PAYMENT OF BILLS 4.8.1

Payment shall be made every month on the basis of the bills having been prepared by the Contractor in triplicate at accepted “BILL OF QUANTITIES”.

Copies of the following should be enclosed along with the bill: •

Copy of Register of wages detailing the salary disbursement in respect of the previous month for employees deputed by the Contractor to work within the premises of Mahatma Mandir duly signed by the Contractor representative and the Owner’s representative. Disbursement of wages to the employees of the contractor will be done only by cheque.

•

Copy of Challan in proof of PF deposits made in respect of such employees for the previous month deputed for this work.

•

Copy of Challan in proof of ESI deposit made in respect of such employees for the previous month deputed for this work.

•

Such other documents as may be required by the Owner to ensure that the Contractor has duly complied with his contractual and statutory obligations.

4.8.2

Income Tax deduction will be made from “monthly” bills of the Contractor as per rules and regulations in force under the Income Tax Act.

4.8.3

Sales Tax/VAT and Service Tax (if applicable as per rule) shall be paid on submission of documentary proof.

4.8.4

Payments will be made within 15 days of submission of monthly bills provided the bills are complete and duly authenticated by the specified Officer(s) of the Owner.

4.8.5

Payments will be made by crossed account payee cheques only.

4.9 ESCALATION / DE­ESCALATION For SECTION – 100 of price Bid : The upward revision in the minimum wages to workmen ( by state / central government ) from time to time will be considered from time to time ( twice in a year ). For supervisory & Managerial Staff, the upward revision will be decided mutually at the commencement of each financial year.

For SECTION – 200 of price Bid : The management fee quoted in percentage ( % ) shall be firm during the ENTIRE duration of contract.

For SECTION – 300 of price Bid : The price / rates will be firm till 30 September 2013. After that it will be

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Mahatma Mandir, Gandhinagar revised every six month based on the fuel price, labour and other conditions pertaining to tractor trips at the sole discretion of Managing Director, iNDEXTb.

4.10 4.10.1

4.11 4.11.1

EARNEST MONEY Earnest Money cheque in favour of INDUSTRIAL EXTENSION BUREAU, GANDHIANGAR and must be enclosed along with the pre-qualification bid papers of the tender. Tenders submitted without earnest money will not be considered. The earnest money of the unsuccessful bidders will be refunded without any interest after the award of the contract. The earnest money of the bidder is liable to be forfeited if the bidder prematurely withdraws his bid or the successful bidder fails to take up the job or fails to deposit the initial security deposit.

SECURITY DEPOSIT The security deposit consists of three elements: a) Earnest money deposit [to be paid either in the form of cheque along with the tender document for prequalification b) Security deposit @ 2.5% of the Contract Value to be paid on award of work but before commencement of work. SD amount is inclusive of EMD. It also be in the form of BANK guarantee form a nationalized bank but at the sole discretion of iNDEXTb. c) No further recovery in regards to security deposit shall be made from the Contractor’s bills after the cumulative recovered value comprising EMD & SD 2.5 %

4.11.2

Release of final payments and SECURITY DEPOSIT outstanding on expiry or Completion of the contract including extended period shall be subject to the Contractor furnishing satisfactory proof of re-deployment or retrenchment, as the case may be, of employees who were deployed by the Contractor pursuant to the contracts to work within the premises of Mahatma Mandir.

4.11.3

Security deposits amount shall be considered based on Annual contract amount.

4.11.4

Release of Security Deposit shall be on along with the final bill.

4.11.5

No interest will be paid on any deposit.

4.12 4.12.1

TAXES, LABOUR LAWS AND OTHER REGULATIONS The Contractor shall be liable to comply with all the rules and regulations in respect of all statutory obligations applicable to the workmen including safety regulations.

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Mahatma Mandir, Gandhinagar 4.12.2

The Contractor will be exclusively responsible to meet and comply with all legal requirements.

4.12.3

The Contractor shall accept and bear full and exclusive liability for the payment of any and all existing taxes of the Central or State Government or of any other authority with respect to the contract or any item sold or supplied pursuant thereto or anything done or service rendered pursuant thereto.

4.12.4

The Contractor shall fully comply with all applicable laws, rules and regulations relating to P.F. Act, ESI Act, Bonus Act, Minimum Wages Act, Contract Labour Act, Workmen’s compensation Act, C.L. (R & A) Act, Migrant Labour Act, Essential Commodities Act and/or such other Acts or Laws, regulations passed by the Central, States, Municipal and local governmental agency or authority.

4.12.5

The Contractor shall be responsible for proper maintenance of all registers, records and accounts so far as it relates to compliance of any statutory provisions / obligations. The Contractor shall be responsible for making records pertaining to payment of wages act and also for depositing the P.F. and ESI contributions, with the authorities concerned.

4.12.6

The Contractor shall be responsible and liable for all the claims of his employees.

4.12.7

The Contractor shall obtain licence under the Contract Labour [R&A] Act from the office of the Assistant Labour Commissioner and produce the same preferably along with the first monthly bill. The first bill will be cleared only on submission of the said licence. The Contractor would be required to maintain all books and registers like Employment Register, Wages Register, Bonus Register, Overtime Register, First Aid Box, Display of Notices, etc. as required under CLR&A, 1970 for inspection by visiting Labour Enforcement Officers.

4.12.8

The Contractor shall obtain adequate insurance policy in respect of his workmen engaged by it towards meeting the liability of compensation arising out of injury/disablement at work and submit a copy to Officer -in -charge within 30 days.

4.13

MISCONDUCT AND INDEMNIFICATION

4.13.1

The Contractor shall keep the Owner indemnified from and against all personal and third party claims whatsoever arising out of any commission or omission by Contractor or his employees, or representatives as the case may be.

4.13.2

Appropriate penalty may be deducted from bills for non adherence to terms /conditions and non performance to be introduced as decided by respective officers

4.14 4.14.1

INTERPRETATION The Special conditions of Contract shall be read in conjunction all other documents forming of this contract. Notwithstanding the sub-divisions of the documents into these separate sections, every part of each shall be deemed to

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Mahatma Mandir, Gandhinagar be supplementary to and complimentary of every part and shall be read with and into the contract.

4.15 4.15.1

4.16 4.16.1

4.17 4.17.1

4.18 4.18.1

4.19 4.19.1

VACATION OF PREMISES The Contractor shall give vacant possession of the facilities/premises made available to the Contractor by iNDEXTb and return all furniture, fixture, equipment and other items made available by iNDEXTb in good condition after the contractual period is over or if the contract is earlier terminated. Handing over of the vacant possession of the premises and equipment etc. shall be effected within 4 days of the completion of the period of contract or termination of the contract. If the Contractor fails to do so, the Owner shall be free to take possession of the premises by opening lock(s), if necessary, and make out an inventory of all furniture material and equipment and shall be free to deduct from the Contractor’s bill(s) or security deposit, any item found to be missing at the replacement cost of the material/equipment, furniture etc. given to the Contractor by the Owner.

ASSIGNMENT & SUB­CONTRACTING The Contractor shall not assign, sub-contract or sub-let the whole or any part of the contract in any manner. In case of on unavoidable circumstances, the Contractor shall be able to do it with approval of the Owner of premises.

However the job shall be sublet only to the party approved by the owner.

REJECTION OF TENDER (S) The Owner reserves the right to reject any or all the tenders relating to the work under this Tender Document without assigning any reason whatsoever.

QUANTUM OF WORK The quantities given in the “BILL OF QUANTITIES” are approximate only and may vary in actual course of execution. The Contractor is therefore, advised to quote very carefully. No claim for compensation from the Contractor shall be entertained due to any variation in quantities (irrespective of the quantum of variation) of the various items or deletion of any item(s). The rates shall be firm during entire duration of the contract. . However upon extension of the contract for next year the escalation clause shall be applicable as mentioned in clause no.4.9

SERVICES FOR SPECIAL OCCASSION If at any time during the existence of the contract the Owner desires to utilise the services of the Contractor for any special occasion or otherwise at Mahatma Mandir or within the municipal limits of the venue, the Contractor will arrange the same at the rates to be mutually agreed upon (provided the items are outside the rates of items already included in the tender).

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Mahatma Mandir, Gandhinagar 4.19.2

4.20 4.20.1

4.21 4.21.1

Similarly, in case the Owner desires to include any new items in the contract for services the same will be negotiated with the Contractor.

FINAL PAYMENTS AND RETENTIONS Release of final payments and retention money outstanding on expiry or termination of the contract shall be subject to the Contractor furnishing satisfactory proof of re-deployment or retrenchment, as the case may be, of employees who were deployed by the Contractor pursuant to the contracts to work within the premises of Mahatma Mandir.

FORCE MAJEURE Force Majeure is herein defined as any cause which is beyond the control of iNDEXTb or CONTRACTOR, as the case may be, which they could not foresee or with a reasonable amount of diligence could not have foreseen and which substantially affects the performance of the Contract, such as: a. Natural phenomena, including but not limited to floods, droughts, earthquakes and epidemics; b. Acts of any Government, domestic or foreign, including but not limited to war, declared or undeclared, priorities, quarantines, and embargoes.

4.21.2

Provided either party shall within fifteen (15) days from the occurrence of such a cause notify the other in writing of such causes.

4.21.3

CONTRACTOR or iNDEXTb shall not be liable for delays in performing their respective obligations resulting from any Force Majeure cause as referred to/ defined above

4.22

PENALTY

4.22.1

In event of failure in execution of services under the scope of the Contract due to the reasons attributable to the Contractor, iNDEXTb shall have the right to make the deductions as per following;

4.22.2

For Services: If total manpower deployed on any particular day is less in nos. instead of scheduled nos., penalty shall be imposed on pro rata basis at agreed category wise manpower rate and shall be deducted from monthly bill.

4.22.3

No penalty shall be imposed, for weekly and public holidays of Government of Gujarat. If situation demands, CONTRACTOR shall depute additional manpower at site within seven (07) days of written intimation from iNDEXTb; extra Manpower shall be paid as per agreed category wise manpower rate. Failing which, a penalty @ Rs. 300/- (Rupees Three Hundred Only) per day/person shall be imposed & deducted from monthly RA bill.

4.22.4

Any correspondence or Minutes of Meeting shall not be constructed as waiving

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Mahatma Mandir, Gandhinagar of Penalty.

4.23

AMENDMENT

4.23.1 iNDEXTb shall have the right by written notice to change the terms of the Contract, specifications or other descriptions, the time, method or Scope of Services. Upon receipt of such notice, CONTRACTOR shall proceed promptly to make such changes. If any such change causes a change in the cost of the execution of Services, CONTRACTOR shall provide prompt notice to iNDEXTb of any such change and an equitable adjustment shall be negotiated promptly and the Contract shall be modified in writing accordingly.

4.23.2 No variation in or modification of the terms of the Contract shall be made except by written amendment signed by iNDEXTb and CONTRACTOR

4.24

RISK SERVICE In case of breach of its obligations under the Contract by CONTRACTOR leading to disruption of service promised hereunder, it shall be competent for iNDEXTb to terminate the Contract fully or partially, without any extra cost compensation to CONTRACTOR or to complete the Services from any other and in that event CONTRACTOR shall in addition to the payment of Liquidated Damages be liable to reimburse to iNDEXTb additional cost if any incurred on such execution of Services.

4.25

GOVERNING LAWS The Contract shall be governed by the laws of India and the courts of Ahmedabad, Gujarat (India), shall have exclusive jurisdiction.

4.26

CONSTITUTION The Contractor shall not change the constitution of their Company during the currency of the Contract or till the extended Period granted, if any.

4.27

SETTLEMENT OF DISPUTES

4.27.1 Any dispute or difference arising between the parties under this Contract, as to their respective rights or obligations in terms hereof or connected herewith or incidental hereto or as to the interpretation of any of the terms hereof, shall unless it is amicably settled, be settled by arbitration in accordance with the provisions of Arbitration and Conciliation Act, 1996 as amended from time to time. The venue of the Arbitration shall be Gandhinagar. The Arbitration shall be by the sole arbitrator and in the event, parties are unable to agree on appointment of the sole arbitrator, each party shall appoint one arbitrator and the two arbitrators shall appoint third arbitrator.

4.27.2 In case the two arbitrators are not able to agree on the third arbitrator, the same

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Mahatma Mandir, Gandhinagar shall be appointed as per. the Indian Arbitration and Conciliation Act 1996 as amended from time to time.

4.27.3 The decision of any two of the three arbitrators shall be final and binding. The parties agree that the decision and any award rendered by the arbitrators in connection with a Dispute: a. Shall be final and binding on the Parties. b. Shall be the sole and exclusive remedy between the Parties regarding the Dispute. The arbitration expenses shall be borne as per the award of arbitration if same are given in the award of arbitration else same shall be borne by the loosing party.

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Mahatma Mandir, Gandhinagar

CHAPTER­5 GENERAL CONDITIONS OF CONTRACT 5.1 INFORMATION REQUIRED WITH PRE QUALIFICATION BID The following documents/ information are required to be submitted along with offer, each to be filed in separate file covers: Sr.

Copies to be submitted along with the PQ BID document

1 2 3 4 5 6 7 8

All Documents pertaining to Pre qualification requirements Service tax registration VAT /TIN/CESS registration Power of Attorney attached in favour of person signed the documents PAN registration MoU or Partnership deed copy Labour /inter state migrant act registration Declaration in the form of an Affidavit that no legal proceeding(s) and / or Industrial dispute(s) claiming wages or any other payment from or employment with the Principal employer have been initiated by any present employee or previous employee of the bidder (if a company or proprietorship however previously designated) or of any partner of the bidder (if the bidder is a partnership firm).

5.2 IT CLEARANCE CERTIFICATE/ ASSESMENT ORDER/ IT RETURN Attested copy of latest valid Income Tax Clearance Certificate/ Latest Assessment Order/ Latest IT return duly acknowledged by Income Tax authorities should be in the name of the FIRM/ ORGANIZATION/ INDIVIDUAL quoting for the work.

5.3 EXPENSES TO BE BORNE BY BIDDER All expenses in preparation and submission of bids and visits to the office or any place in connection with the preparation of Bid shall be borne by Bidder. iNDEXTb in no case shall be responsible or liable for these costs regardless of the outcome of the Bidding process.

5.4 PRICES, TAXES, DUTIES The Bidder should quote firm prices/ rates taking in to account of all Taxes, Duties, Levies, Personal Tax, Corporate Tax and all other expenditure required to be incurred by him/her for providing required services etc. during the contract period as indicated under his contract and after wards no variation on any account unless otherwise specifically mentioned will be allowed. The quoted prices for all the items should be only excluding Service Tax & Cess on Service Tax which shall be reimbursed at actual on production of documentary evidence.

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Mahatma Mandir, Gandhinagar 5.5 BID VALIDITY Bid submitted by bidder shall remain valid for a period of 4 (Four) Months from the date of opening of offer. Bidder shall not be entitled during this period to revoke or vary the content of Bid or any term thereof. In such case of making any variation subsequent to submission of bid at their own, the offer shall be treated as “REJECTED” and EMD shall be forfeited without any reference to the Bidder.

5.6 PRE­BID MEETING Pre-bid meeting has been scheduled on 13th May, 2013 at 12 Noon at the address mentioned in Chapter 2 under “Pre-bid Meeting”.

Bidders are required to send their query in writing at least 24 hour ahead of Pre-bid meeting

5.7 PLACE & ADDRESS FOR SUBMISSION OF BIDS The Managing Director Industrial Extension Bureau (iNDEXTb) Block No 18, 2nd Floor, Udyog Bhavan Gujarat (India) 382010

5.8 OPENING OF BIDS Un-priced Part of the offer (i.e. Part – I: Tech. BID) shall be opened on same day of submission of offer after 04:00 PM at same office. During the opening only name of Bidder and whether EMD is furnished, shall be informed and no other details/ information shall be given.

Presentation on the technical proposal by the qualified bidders will be made to the Committee at a later date to be communicated after evaluation of pre-qualification offers.

Part – 2 – Price Bid of the technically acceptable bidders only shall be opened after the technical presentation or at a later date to be communicated after evaluation of technical bids.

During opening of Priced Part name of Bidder and Total prices shall be read. No other details/ information shall be given.

5.9 EVALUATION OF BIDS AND AWARD OF WORK 5.9.1. EARNEST MONEY DEPOSIT The bid without requisite Earnest Money and/ or not in the prescribed Performa will not be considered & bids of such Bidders shall be rejected.

5.9.2. DETAILED EVALUATION (Please refer BID EVALUATION SYSTEM given in CHAPTER – 7) Further examination/ evaluation of only such bids, accompanying requisite EMD

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Mahatma Mandir, Gandhinagar mentioned as above, shall be taken up as per the PQ Criteria. Technical Bid discussions, if considered necessary, will be held with such Bidders to determine the Technical acceptability of the bids.

5.10

SCOPE OF WORK The objective of this contract is for complete up keep of facilities at Mahatma Mandir to the best standards. Bidders have to accordingly prepare and present their offer. Fogging, Terrace cleaning ( All buildings ),periodic drainage cleaning, toilets cleaning etc. are also part of the house keeping services.

5.11

TIME SCHEDULE OF COMPLETION The time schedule for completion is given in the Bidding Document. Bidder is requested to confirm to the completion period unconditionally.

Bids based on the process/ basic schemes other than mentioned and/ or not conforming to the technical specifications/ requirements of the Bidding Document will not be considered.

5.12

EVALUATION OF PRICE BID

(Please refer BID EVALUATION SYSTEM given in CHAPTER – 7) The price bids of only those bidders shall be considered for opening and evaluation whose bid is determined to be technically acceptable to iNDEXTb. Evaluation of price bid shall be taken up to determine the competitive prices of the technically acceptable bids and include the following: 5.13.1. The quoted prices shall be checked to determine the arithmetical correctness of the same.

5.13.2. iNDEXTb reserves the right to accept/ reject any tender in part or full, without assigning an Reason whatsoever.

5.13.3. iNDEXTb reserves their right to negotiate the quoted price.

5.13

CONTRACT AGREEMENT

The successful Bidder shall be required to execute a contract Agreement with iNDEXTb on the non-judicial stamp paper of Rs. 100/- (Rupees one hundred only). The cost of stamp paper shall be borne by successful Bidder. iNDEXTb reserves the right to amend the terms & conditions of contract after mutual discussions and shall only be in writing.

5.14

CONTRACT PERIOD

The PERIOD OF contract shall be THREE YEAR. The Contract period may be extended for two more years, on or before expiry of

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Mahatma Mandir, Gandhinagar the Contract, at the absolute discretion of Owner on the same terms and conditions, depending on the Contractor’s performance during the currency of the Contract. However, the rates shall be as mentioned in clause no. 4.9 (Escalation Clause)

5.15

WORK AT RISK AND COST

The owner reserves the right to get the whole or part of the work executed by some other agency at the risk and cost of the contractor if it is found that the quality and/or the progress in respect of whole or part of the work is not satisfactory.

5.16

INSURANCE

The successful bidder (Contractor) shall take third party insurance to cover any accident or accidents of any nature, for an amount AS REQUIRED FOR this type of work against damage/loss/injury to property or persons or loss of life during the complete period of the contract. A copy of the Insurance Policy will be handed over by the Contractor to the officer in charge designated by Owner or to the Office of the Owner before Starting Date of the work as specified in the Work Order/Letter of Intent. In case the Contractor fails to take the insurance policy, the owner would arrange for the same at the cost of the Contractor, alternatively, the Institute may stop payment of bills to the Contractor till Insurance is arranged by the Contractor or terminate the contract at the risk and cost of the Contractor.

5.17

INDEMNITY

The Contractor shall indemnify and keep indemnified the owner against all losses and claims for injuries and or damages to any person or property. The Contractor shall abide by and observe all statutory laws and regulations in matters of Labour Law, Factory Act, Explosive Act, Workmen Compensation Act, Sales Tax, Royalty, Excise Duty, Works Contract etc. and shall keep the owner indemnified against all penalties and liabilities of every kind for breach of any such statute ordinance or law/regulations or Bylaws. The Contractor shall not employ child labour. Payment to workers must be according to Minimum wages act.

5.18

COMPLIANCE WITH THE OWNER RULES & REGULATIONS

The Contractor shall comply with all norms stipulated by the Owner such as Gate passes, Checking, Maintenance of Cleanliness, and Discipline & Decency at and around the work site, Safety Precautions and Safety Regulations.

5.19

ARBITRATION

All disputes regarding quality, specifications and rates shall be tried to be settled mutually by making references to conditions of contract documents or prevailing local practices etc., but if not settled mutually, shall be referred to arbitration subject to Arbitration Act of 1940 and its amendments, modifications to-date. Arbitration cost to be shared equally by the owner and the contractor.

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Mahatma Mandir, Gandhinagar

5.20

AUTHORIZATION

The Contractor shall submit to the Institute the names and reason and specimen signatures of the persons authorized by him to draw materials, sign joint measurements, bills, receive payments, receive instructions/notices etc. on behalf of the Contractor.

5.21

ACCESS TO SITE

The Contractor shall allow unhindered access to the Institute and/or any other party or person, engaged by the Institute to work at the same site and/or to check/ regulate / watch /guard/ measure/inspect, solely or jointly with the Contractor.

5.22

EXIT CLAUSE

The contract may be terminated by owner by giving a one month notice to the other.

5.23

SAFETY AND SECURITY

Contractor shall abide by the safety code provisions as per safety code framed from time to time by the government.

5.23.1 The owner may penalise the contractor for non performance on specific area/instances. it will be decided by in charge officer.

5.23.2 The contractor shall not employ any staff from the previous contractor without permission from owner

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Mahatma Mandir, Gandhinagar

CHAPTER – 6 SUGGESTED BID STRUCTURE The bid that will be submitted by the bidder should consist of the following five components in the sequence given below:

PART ­ 1 – PREQUALIFICATOIN AND TECHNICAL BID: A. PRE-QUALIFICATION Tender Submission Cost and EMD a. Demand draft of Rs.10,000/- (Rs. Ten Thousand only) in favour of INDUSTRIAL EXTENSION BUREAU, payable at GANDHINAGAR towards bid submission charges b. Rs. 1,00,000=00 (Rs. One lakh only) (BY CHEQUE/DEMAND DRAFT in favour of INDUSTRIAL EXTENSION BUREAU, payable at GANDHINAGAR An envelope containing all the documentary proofs in support of meeting the prequalification criteria as specified in Chapter 3. It should be arranged in sequence according to the pre qualification criteria numbers. The envelope should be labelled as “PQ Documentary Proofs”.

An envelope containing the documents specified in terms and conditions (Chapter 5, item 5.1): service tax registration, VAT/TIN/CESS registration, etc. The envelope should be labelled as “Documents specified in Terms and Conditions” In addition to the above, the envelop should also contain the documents and descriptions pertaining to extent and quality of experience in providing facility management services, list of premier/large clients with distribution of size of contracts in operation or completed, client satisfaction certificates, organizational process of inducting and training the manpower, hygiene enforcement processes and methods

B. TECHICAL QUALIFICATION Along with the PQ Documentary Proofs, the bidder should also provide in a separate sealed envelope all the relevant information which forms part of the technical bid / proposal and would like to present to the technical committee upon being successfully shortlisted in Prequalification. The information provided in the technical BID will be used for understanding and assessing/evaluating the quality of solution being proposed by the bidder. Technical score for the bidder will depend on the information provided herein. This information should include items such as: a. Comprehensive operational plan designed and proposed by the bidder for Mahatma Mandir to deliver facility management services. A sample plan

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Mahatma Mandir, Gandhinagar (indicative only) is devised and placed in the annexures for reference. b. Complete details related to manpower that will be deployed (number, ranks, experience, reporting structure, qualification, etc.) c. Comprehensive listing of the material and machinery to be deployed for the services, including a comprehensive list proposed for cleaning, sanitizing, up keeping, maintaining the facilities. The list should have details about the proposed number that would be used based on the periodicity, the type of the material and machinery, brand of the material and machinery. A tentative list is provided in annexure II and III to this tender document d. Explicit statement about any quality additive enhancements made to standard bill of material as provided in original price bid document and for which cost is accounted for. e. Information relevant for assessing the ability/expertise of the bidder for guiding/advising in modernizing the infrastructure, latest equipment choices etc. f.

Transition/takeover plan that is proposed.

All the above information should be organized in logically structured form and submitted as technical bid with an index. Bidder is free to add any information that can help in assessing technical quality of the solutions proposed and which touches upon the parameters/attributes for technical assessment given in Chapter 7.

PART – 2 – PRICE BID : Envelope containing the price bid. This envelope should be labelled as “Price Bid”. It should contain all the information related to prices in the format given in price bid document.

•

Bidders have to fill nos. of janitor / helper, Supervisor, Engineers, Technicians, Unit manager,etc including their salary in Section – 100.

•

Bidders are requested to fill percentage of management fee only in Section – 200.

Service tax shall be paid extra as applicable.

•

The rate for tractor trips shall be quoted in Section - 300 inclusive of over head and profit. Service tax shall be paid extra as applicable.

•

An overall summary sheet shall also be filled which gives the total tendered amount of the bidder.

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Mahatma Mandir, Gandhinagar

CHAPTER – 7 BID EVALUATION SCHEME (1)

Technical bid and price bid together will be used to choose “techno-commercially” lowest bidder.

Technical Bid will be assessed for 50 marks and Price Bid will be assessed for 50 marks.

(2)

Technical bid score, out of 50, will be arrived based on the following parameters/attributes/dimensions: 1.

2.

3.

4.

Extent and Quality of Experience in providing/managing hospitality services Size of current business (turnover) Extent of national presence Client list, retention record and size/distribution of contracts completed/under execution 5. Number of employees on the role 6. Systems and processes followed for recruiting and training the employees 7. Client satisfaction certificates 8. Brands of materials (cleaners etc.) proposed 9. Machinery/equipment to be stationed at Mahatma Mandir at bidder’s cost 10. Comprehensive operational plan (indicating the complete methodology for housekeeping and technical services with all details) given in the technical bid for services management 11. Transition/takeover plan for housekeeping and technical services 12. Client site visit ( if required ) 13. Manpower proposed (key persons, their credentials, other technicians, number of persons, rank, experience, qualification etc.)

14. Reporting and Review Systems proposed 15. Complaint redressal system proposed 16. Relevant quality additive enhancements in services management that are proposed over and above standard bill of material and technical staff given as in original price bid document 17. Commitment of top management

Step -1 : Bidders getting less than score of 25 in the technical bid will not be considered for the price bid.

Step – 2 : ( for techno-commercial evaluation ) : Bidders getting highest technical score will be considered as 50 and others will be adjusted on prorata rata basis. This will become technical score = A

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Mahatma Mandir, Gandhinagar

(3) Price bid score, out of 50, will be arrived as follows: For Section 100 = 20 For Section 200 = 20 For Section 300 = 10

Formula to calculate total score of an agency:

A = Score of Technical bid

B = Score of SECTION -100 of price bid = 20 *(Price quoted by lowest agency) (Price quoted by an agency)

C = Score of SECTION - 200 of price bid = 20*(Management fee in % quoted by lowest agency) (Management fee in % quoted by an agency)

D = Score of SECTION - 300 of price bid = 10*(Price quoted by lowest agency) (Price quoted by an agency)

Total Score out of 100 = A + B + C + D

NOTE : •

The bidder getting highest techno-commercial score may be considered for award of the contract at the sole discretion of Managing Director, iNDEXTb.

•

Owner may also decide to divide the contract between more than one agency.

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Mahatma Mandir, Gandhinagar

ANNEXURE – I Scope of work in Detail ­Housekeeping related:(Indicative) Sr.

Nature of Job

1.

Sweeping and wet mopping of the floor / staircase Including common passage and cabins and sweeping the floor carpets / disposing of dust bins waste.

Frequency and timing Regular daily cleaning & heavy cleaning in the 1. Convention Center 2. Open areas of Convention Center, Exhibition Center, Food Court and Photo Gallery.

3. Cleaning of the open hardscaped area on the Central Spine of Mahatma Mandir between Exhibition and Convention Center 4. Internal area of the VIP Office, Photo Gallery and Infotainment Zone (Food Court Side) where the Exhibitions are set up.

Weekly cleaning including toilet blocks when the Exhibition Halls are not in use, and daily cleaning when the exhibitions are on.

2.

Dusting / cleaning the furniture of office, meeting rooms and conference rooms

Regular daily cleaning

3.

Cleaning of Chairs and furniture Convention Hall and Seminar Rooms

Once every month

4.

Cleaning the toilets – floor, walls, fixtures, ventilators etc.

Minimum three times a day and as and when required

5.

Cleaning the walls, removing cobwebs, Venetian Blinds, Doors, etc

Weekly

6.

Cleaning, wooden partitions/fans/light, fire Extinguishers/other Fixtures

Fortnightly

7.

Brooming / cleaning of roads, disposal of garbage to a selected place directed by the in charge.

Regular daily cleaning & heavy cleaning

8.

Houses -Terrace cleaning, courtyard cleaning,

Regular daily cleaning, Terrace

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Mahatma Mandir, Gandhinagar tank cleaning, pavement & open area 9.

10.

monthly and tanks quarterly

11.

Glass panels of all the facilities Once every month The common area / corridors / service / area etc. Every day at least once. will be washed by water, cleaned and moped Drainage lines – Entire campus Weekly once

12.

Fogging- Entire campus area

During monsoon – weekly and remaining period at least once in a month

13.

Shifting of Furniture and Fixtures

As an when required inside the campus

14

Serving of refreshment / water etc during the As and when required. internal meeting of the visitors visiting Mahatma Mandir for discussion on organizing the function or during the meetings organized by iNDEXTb Watering to plantation and maintain the same Daily at Mahatma Mandir Washing of Carpets Once in the year or as per the directions of the owner

15 16

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Mahatma Mandir, Gandhinagar

ANNEXURE – II List of material / cleaning agents to be used by the contractor: (Indicative Only) Sr.

Material / Cleaning Agent Type

Where to be Used

1.

Liquid Soap, Naphthalene Balls,, Pixol (Urine cakes)or its eqv. ,NEUTRALLE Air purifiers / Room spray, Toilet Paper, Air purifiers in toilets , Collin spray

Toilets. Contractor has to ensure that the soap container etc. is never empty.

2.

Liquid Soap, Lysol, Floor Cleaner Liquid

Floor Cleaning

3.

Spray

Glass / Window Cleaning

4.

Room Freshener (Premium)

5

Spikes, Repellents,

Toilet, Waiting Hall, Conference Rooms, Meeting Rooms, Lounges, Offices, etc and as required To keep pigeons, lizards, mice, etc of the venue.

Note : The contractor may be required to use additional material to ensure that the work is executed to the satisfaction of owner. No additional payment will be made on that account.

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Mahatma Mandir, Gandhinagar

ANNEXURE ­ III List of equipments to be deployed at site by contractor (Indicative) (Listing of material and machinery are purely Indicative and the bidder has to suggest the comprehensive listing of the material, machinery and the quantity they foresee for use / consumption for the scope of work mentioned in the tender document technical proposal)

Sr No 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

Description Nylon Brush Hand Gloves WC Brush Dust Pan Mug Hand Brush Glass wiper Scraper Mop Trolley Wet Mop Dry mop Soft broom Hard broom Caddy Spray Gun Wiper Toilet Cleaners Toilet Pump Dusters check Scotch bright Floor duster Cobweb brush Scrubbing pad Cleaning sine board Sponge T-brush Wet mop refill Dry mop refill Wet mop Clamp Dry mop Clamp Small wiper Carpet brush Road brush Glass duster Buckets

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Mahatma Mandir, Gandhinagar

01 02 03 04 05 06 07 08

FIX ASETS EQUIPMENTS ON SITE ** Back pack vacuum cleaner Jet pressure Machine Scrubbing machine Vacuum cleaner Telescopic poll –4 meters Telescopic poll-9 meters Ladders Tri-cycles

IN OPERATION 02 02 04 03 02 02 03 05

** All should be in working condition and should not be out of order for more than 48 hours. Defect to be reported to the Officer in Charge appointed by the owner.

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Mahatma Mandir, Gandhinagar

Annexure IV List of Technical Personnel Required (Indicative)

Sr. No

Services

Location

Operator's Responsibility

Operator Qualificat ion

No. of Operator s Required

Operator Requireme nt

Electrical Department 01 Electrical Engineer to be in-charge of overall electrical operations Having 05 years of minimum experience to handle operations in convention centers, hotels, theme parks, etc.

01

Electrical

Service Building

Operation of all Electrical Panels & Monitoring Load & Energy meter readings & Should have knowledge & control of both the buildings.

1 for day shift only ITI Electrician with min.5 to 10 Yrs Experienc e.

02 Additional on Event Days for day and night shifts

Regular + During the Event (Additional)

1 for day shift only for Complete conventio n Center on non event days

02

Electrical

For Convention Center

Operation & Monitoring of switching all Electrical panels/DB's like AHU, lighting & power points.

ITI Electrician with min.5 Yrs Experienc e.

02 Additional operators on Event Days for LHS (Left Hand Side) & RHS for conventio n center including day and night shifts

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Regular + During the Event (Additional)

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Mahatma Mandir, Gandhinagar

Sr. No

03

04

Services

Electrical

Electrical

Location

For Exhibition Center which hall 1 & 2 and Centre spine

For Food Court and Photo Gallery

Operator's Responsibility

Operation & Monitoring of switching all Electrical panels/DB's like AHU, lighting & power points.

Operation & Monitoring of switching all Electrical panels/DB's like AHU, lighting & power points.

Operator Qualificat ion

ITI Electrician with min.5 Yrs Experienc e.

ITI Electrician with min.5 Yrs Experienc e.

No. of Operator s Required

1 for day shift only for Complete Exhibition Center on non event days 02 Additional operators on Event including day and night shifts 1 each Food Court and Photo Gallery for day shift only on non event days 02 Additional operators on Event including day and night shifts

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Operator Requireme nt

Regular + During the Event (Additional)

Regular + During the Event (Additional)

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Mahatma Mandir, Gandhinagar

Sr. No

05

Services

Location

Operator's Responsibility

Lift Technician

For Convention Center and Photo Gallery plus Food Court

Electrical Operations and Maintenance of 05 Lifts

Operator Qualificat ion

ITI Electrician with min.5 Yrs Experienc e

No. of Operator s Required 02 for All five Lifts.

Additional requireme nt on need basis during event days

Operator Requireme nt

Regular + Additional during event days.

Mechanical Department 01 Mechanical Engineer to be in-charge of overall Mechanical operations Having 05 years of minimum experience to handle operations in convention centers, hotels, theme parks, etc.

06

07

08

FPS (Fire Protection System)

Service Building including complete complex

Operation like Ensuring the Autooperation of the Jockey pump, power in the Fire MCC panel, maintaining pressure in pipe line. Operation like Ensuring the appropriate pressure in sprinkler & Hydrant lines. Monitoring the Fire alarm panel / Sprinklers/ hydrant points/ Hose reals with nozzle.

ITI/Skilled/ Trained having knowledge of Fire protection systems & Fire alarm system

Fire Mitigation Team

Complete Complex

To operate the Water hydrants, Trained in sprinklers, and take Fire first mitigation Mitigation steps in case of emergency

HVAC

Service Building (Plant Room and

Operation of Chillers and Cooling Towers & should have over-

Dip./ITI / Skilled & Experienc ed in

02 for complete Operation and Maintena nce

Minimum 05 trained persons out of the team deployed 2 for day shift only 02

Pre Qualification‐Annual Contract for Services Management at Mahatma Mandir

Regular

Required – on non event days and double the number during event days as may be instructed.

Regular + Additional Requireme nt on Event

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Mahatma Mandir, Gandhinagar

Sr. No

Services

Location Cooling Tower)

Operator's Responsibility all control of both the buildings

Operator Qualificat ion operation of Chiller plant with min.5 -10 yrs Exp.

Dip./ITI / Skilled & Experienc ed in operation of AHU, VRV Units & Chiller plant with min.5 yrs Exp. Dip./ITI / Skilled & Experienc ed in operation of AHU, VRV Units & Chiller plant with min.5 yrs Exp.

No. of Operator s Required Additional on Event Days for day and night shifts

Operator Requireme nt Days as mentioned.

2 on regular basis and 03 additional during event days

Regular plus additional Required when Event scheduled

01 on regular basis and 02 additional during event days

Regular plus additional Required when Event scheduled

03 on regular basis. i.e.

01 technician at each of the three locations.

Regular

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09

10

11

HVAC

HVAC

PHE (Plumbing)

Convention Center and Exhibition Center

Operation of AHU's & resp. Panels, VRV units such as cassette & Split unit.

Food Court and Photo Gallery

Operation of AHU's & resp. Panels, VRV units such as cassette & Split unit.

Complete Complex i.e.

1.Service Building 2.

Convention and Exhibition Center 3. Food Court and Photo Gallery

Operation of RO Plant, Monitoring of Hydro Pneumatic pumps operation for Domestic, Flushing, Drinking & HVAC - RO Water to cooling tower area Makeup tank.

- Should have over all control of plumbing for both the buildings.peration of WWTP & Monitoring the

Dip./ITI/ Skilled & Experienc ed or Trained plumber for WWTP Plant Operation & other pump operation from Electrical Panels.

Mahatma Mandir, Gandhinagar No. of Operator s Required

Operator Requireme nt

02 Engineers and 02 Technicia ns

Regular basis

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Sr. No

Services

Location

Operator's Responsibility

Operator Qualificat ion

functioning of system and installations such sensors for water and soap dispensers, hand dryers, etc.

Operation and Maintenance of the Gas Piping Layout in coordination with Utility Provider 12

Gas Piping

Complete Complex

General Gas Piping Related working, Integration with Building Management System (BMS)

Dip. Engineer Skilled and Experienc e having 03 years of experienc e

ITI Technicia ns having 05 years of experienc e ELV (Electronics Low Voltage) Department 01 ELV Engineer to be in-charge of overall ELV operations Having 05 years of minimum experience to handle operations in convention centers, hotels, theme parks, etc.

01 Operation of SRS Engineer system. Capable to Any and 01 handle Digital deg./dip./I Technicia Mixer of ElectroTI / Skilled n on voice make, AV Regular & Regular Equipments such plus Experienc Basis as projectors, additional ed in Audio Complete LEDs, RBG 13 required Audio Visual Complex Additional Cabling, Video when Event Visual required Conferencing, scheduled System during Video Distribution, operation event Sound System, with min.5 days.

Simultaneous yrs Exp. Interpretation Systems.

Mahatma Mandir, Gandhinagar

Sr. No

14

Services

IT System

Location

Complete Complex

Operator's Responsibility

Configuration of Wifi system, optical network functioning, IT Operations within the complex and also configuration of all Data Points Handling, integrating, maintaining, etc of Public Address Systems, CCTVs, Access Controls and Fire Alarm System, Operations of installations in BMS Room Handling, integrating, maintaining, etc of Under Vehicle Screening Systems, Boom Barriers, Bollards, Baggage Scanners, Systems, CCTVs, Access Controls and Fire Alarm System, Operations of installations in BMS Room

Operator Qualificat ion Any deg./dip./I TI / Skilled & Experienc ed in IT System operation with min.5 yrs Exp. Any deg./dip./I TI / Skilled & Experienc ed in Security System operation with min.5 yrs Exp.

No. of Operator s Required 01 Engineer and 01 Technicia n on Regular Basis

Operator Requireme nt

Regular

02 Engineers and 02 Technicia ns on Regular Basis

Regular

01 Engineer and 01 Technicia n on Regular Basis

Regular

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15

16

Security System (ELV and IT) Technician s

Security Systems (Screening Systems) Technician s

Complete Complex

Complete Complex

Any deg./dip./I TI / Skilled & Experienc ed in Security System operation with min.5 yrs Exp.

Mahatma Mandir, Gandhinagar

Annexure V Line Diagram of Technical Requirements (Indicative) In Charge

02 – Technicians at Service Building 02 – Technicians at Convention and Exhibition 01 – Technicians Food Court and Photo Gallery 02 – Technicians 05 – Trained Persons 02- Engineers (1 Mech & 1 LV)

Mechanical

Engineer In-Charge

Security, Screening and IT Systems

Electrical

Engineer In-Charge

01 Engineer and 01 Technicians

HVAC

Lift

02 – Technicians

Security System – PA, CCTV, Access Control, FAS

01 Engineer and 01 Technician

Fire Protection System

Service Building

01 – Technicians

IT System – Data and Voice

01 Engineer and 01 Technician

Building

04 – Technicians AV System – Video Distribution, Sound Systems, Simultaneous Interpretation System.

01 Engineer and 01 Technician

Gas Piping

02 – Technicians (1 Mech & 1 LV)

3 Technicians

Screening System – UVSS, Boom Barriers, DFMD, BGs

PHE

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