Annual Conference 2012 Getting Equipped for Success
27 – 30 August 2012 Westin Dragonara Resort, St. Julian’s, Malta
Contents 1. 2. 3. 4.
CEO’s Welcome Conference Timetable Location Plan An introduction to: I. II. III. IV.
Nathan Farrugia David Brient Simon Preston Your Board
5. List of participants with contact details 6. FAQs 7. List of useful numbers
CEO’s Welcome As we edge towards the end of a successful 3 year strategic cycle let us reflect on what we have achieved over the last 3 years: •Over 75,000 students would have attended one of our schools …..and we have hopefully left a positive impact on their lives •We have built a great team of people across the EC globe who are engaged and committed to delivering on our purpose and core values •We have added on 7 new schools, 3 in Canada, 3 in the US and 1 in the UK •In 2011 EC won the most coveted industry award of Best Chain School •97% of our students would recommend EC to a friend •We have increased our sales by c.140% and our profitability by 170% and met our shareholders expectations too. I would therefore like to take this opportunity to congratulate us all on these tremendous achievements, and thank you all for your contribution. This year’s conference is titled “Getting Equipped for Success” and the timing of this event is quite opportune. During the event I will be launching our strategic plan for the next 3 years, and you will be the ones driving its implementation. The strategic plan is not just limited to growing our destination portfolio but actually giving the organisation a more balanced scorecard….. for all our stakeholders. We will be putting a lot of focus on our people, our product and on creating a much more customer-centric organisation. So what are my expectations from this conference? Well I’d be a very happy man if: •I have communicated our 3 year strategy in a clear and inspiring way (the pressure is on me for this bit!) •You (our senior management team) have understood i) where the organisation is going; ii) where your contribution fits into the bigger picture; and iii) what our expectations are going to be, in terms of you and your team •You leave equipped with the skills and confidence to execute on the strategy •We’ve had some fun and got to know each other a bit better! I hope that this sets the scene for a great week together. I look forward to meeting you all in a month’s time and spending some quality time together. Mike
Conference Timetable Monday 27th August
Tuesday 28th August
Wednesday 29th August
08:30-09:00
Session 8 Fully manifesting our Primary Purpose in the student experience Simon Preston
08:30 - 10:30
09:00 - 10:30
Break
10:30 - 11:00
10:30 - 11:00
Q & A panel with Board of Directors
11:00 - 12:30
Conference wrap-up Sharing of learning achieved & action to be taken
12:30 - 13:00
12:30 - 13:30
Lunch
13:00 - 14:00
Session 7 Goal setting for success David Brient
13:30 - 15:00
Internal communications project presentation Leadership development team
14:00 - 15:00
15:00 - 15:15
Wrap-up Day 3
15:00 - 15:15
Break
15:00 - 15:30
Break
15:15 - 15:30
Break
15:15 - 15:30
Onboarding presentation Annabel Camilleri & Lucy Eckersley
15:30 - 16:15
Coaching / mentoring interactive session Personal & career development Various
15:30 - 17:00
Coaching / mentoring interactive session Personal & career development Various
15:30 - 17:00
Free
Evening
Optional night sightseeing tour including a light dinner
Evening
Cruise to St. Paul's Islands Incl. dinner & EC awards party
19:30 - 23:00
Free for meetings
Morning
Wake up David Brient
08:30 - 09:00
Registration, lunch & mingling
12:30 - 13:30
Session 2 Visualising success - developing a winning mindset David Brient
09:00 - 10:30
Opening of conference Michael Xuereb CEO
13:30 - 14:00
Break
10:30 - 11:00
2015 Vision followed by Q & A Michael Xuereb CEO
14:00 - 15:00
Session 3 Finding the discipline David Brient
11:00 - 12:30
Break
15:00 - 15:30
Lunch
12:30 - 13:30
Lunch
Key note address followed by Q & A Nathan Farrugia
15:30 - 16:15
Session 4 Avoiding injury - Self care & wellbeing David Brient
13:30 - 15:00
Session 1 Managing My State David Brient
16:15 - 17:45
Wrap-up Day 2
Wrap-up Day 1
17:45 - 18:00
Dinner
20:30
Casual but appropriate dress for sessions (see FAQ for more info) Smart / casual dress for evening events (no shorts)
Thursday 30th August
Building energy David Brient
Session 5 Retaining focus David Brient
Break
Session 6 Building the right support structure 11:00 - 12:30 David Brient
Location Plan
A – Westin Dragonara Resort B – EC Malta C – EC Central
An Introduction to: Nathan Farrugia Nathan Farrugia is the CEO of the Inspire Foundation, entrepreneur and philanthropist. After graduating from physiotherapy at the University of Malta, he combined work and further studies in the UK and gained an MBA from Strathclyde Business School whilst heading the expansion project of a leading UK charity. After a 12 year career with the National Basketball Association including the Malta Falcons seasons, Nathan took to ultra-endurance sports both for his own wellbeing and personal challenge, as well as to raise funds and awareness for good causes. He has run the infamous Marathon Des Sables, Ironman races and holds the world record for full marathons completed back to back in different countries - 27, one in each EU member state. He has personally raised over â‚Ź150,000 for charity over recent years. Nathan is married to ex Olympic athlete Deirdre nee Caruana and has two young daughters. He lectures in leadership and management for various institutions and does consultancy for some leading corporate companies, always focusing on the importance of 'self-leadership' for success.
An Introduction to: David Brient David started off in office supplies in the UK and has over 12 years’ experience at board level. In He has been responsible for quality and environmental programs, completed 10 acquisitions of competitor companies and led a design and build program for a large scale automated logistics centre in the heart of London. Following early retirement at the age of 39, David decided to reinvent himself as a coach specializing in executive performance. He is a professionally qualified as a coach with The Coaching Academy UK. During the last 6 years he has continued to develop his own coaching methodologies; often combining physical training with experiential learning. David’s forte is helping to build self - confidence in individuals and teams and facilitating changes in behaviour and performance through close personal coaching techniques and NLP. David has successfully led EC’s Management Toolkit training programme last April and his clients include a leading Banking company in Malta, international MDs and entrepreneurs as well as senior managers working for the London Borough. He has also facilitated various sessions with the members of the Young President’s Organisation (YPO). In his own words, David “helps people and teams to get what they want”! David is married and has three sons.
An Introduction to: Simon Preston
Simon Preston, based in Chester, UK chaired the global YPO-WPO board in 2009/10. YPO is the world’s premier network for CEO’s with 18,000 members, in over 100 countries who employ circa 18 million people and run circa 6% of the global economy. During Simon’s board tenure from July-2007 to June-2011 YPOWPO attained the highest membership levels in its 60 year history, highest member satisfaction levels and strengthened its balance sheet as a member-owned not-for-profit. As a resident of North West England, he was the organisation’s first European Chairman since 1980. Simon has been a YPO member since 2001 and involved in voluntary member governance since 2003. Simon’s observations of our planet and humankind whilst travelling as Chairman of YPO-WPO reconnected him with his academic training as a geography graduate of Cambridge University (197982). After graduating from Cambridge University, England, Simon began his career with Royal Dutch Shell (1982-1991) and then worked in international market development for United Utilities (19911997). He co-founded his first start-up, Telinco, an internet access and telecommunications company, in 1997 and sold in 2000, continuing with the acquiring company, Tiscali, as Chief Executive Officer until he became involved in corporate turnarounds and new business development. Simon is Chairman of iammoving.com, a company he co-founded, and Director of magnom.com. He is an advisory board member to www.ecenglish.com and www.digital-mr.com. Simon is a Chartered Director of the Institute of Directors, the UK’s gold standard for corporate governance. Simon is involved in a leading UK charity www.onsidenorthwest.org which creates Youth Zones in tough inner city areas led by a creative 3-way coalition of business leaders, the voluntary sector and local government. Simon is married with three children; the home and family being the first challenge of harmony.
An Introduction to: Your Board Alec Mizzi Alec is a graduated Doctor of Laws (University of Malta, 1979) and Master of Laws (University of London, 1980). He has been Managing Director of Alf Mizzi & Sons (Marketing) Ltd, Malta’s largest distribution and marketing organisation of FMCG brands, since 1986 and was appointed CEO of Alf Mizzi & Sons Group in 1993. He is non-executive director of a number of Alf Mizzi & Sons subsidiary and associated companies, in Malta as well as in Romania, Libya, Morocco, Egypt, Croatia, Holland/Belgium and Italy. Alec has also been appointed by the government of Malta as Non-Executive Chairman of Malta Enterprise Corporation (2006-2008), responsible for attracting investment, and Malta Industrial Parks Ltd. (2005-2008), responsible for all State-owned industrial estates and factories. He has also served as Director of HSBC Fund Management Ltd. He has been a Director of EC since 1997
Alyson Moore Alyson is director of ABBEY Language Travel and ABBEY Education, a specialist language travel agency in Australia and New Zealand. Previously Executive Director of Australian College of English (1992-2005), she grew the company to be the leading study abroad English language company in Australia. Alyson has been Chairperson of English Australia and was appointed to the Commonwealth Government Contributions Review Panel for the international education industry (2001-2004). In 1999 Allyson started a venture with La Trobe University offering business and management degrees and diplomas in campuses around Australia. The new company became a highly successful business, now owned by the Navitas group. She holds an MBA and is a Fellow of the Australian Institute of Company Directors.
An Introduction to: Your Board Andrew Mangion Andrew is Executive Chairman of EC. He acquired equity in the fledgling company in 1997 and grew the organisation into one of the leading international players in the industry. Prior to joining EC, he ran the Indian and Baltic operations of an international trading company. Andrew championed the start-up of the first YPO chapter in Malta, serving as Chair (2005-2008). He also served as a member of the YPO European Board. Andrew was President of the Federation of English Language Teaching Organisations in Malta (2008-2010), and is a Director of Chiswick House School and St. Martin’s College, two of Malta’s leading private schools. Andrew graduated from Luther College (USA) in 1992. He is also a member of the ALTO board (the Association of Language Travel Organisations).
David Jones David is Executive Director of better Place, Australia, an electric car infrastructure and services company, which he joined in 2011. Prior to this, he spent 17 years in the private equity industry. He was Managing Director of CHAMP Private Equity from 2002-2011, and previously the Australian country head for UBS Capital. He started in the sector with Macquarie Bank’s private equity group in 1994. David holds an MBA from Harvard Business School. He is a Director of the National Museum of Australia, the Beacon Foundation and Global Sources Ltd. He has previously been a Director of around 20 public and private companies, and in 2007 he was chairman of the Australia Private Equity and Venture Capital Association.
An Introduction to: Your Board Mike Xuereb Mike is EC’s Chief Executive Officer. He joined EC in 1999 and has played an instrumental role in the growth and success of the company. He has held various roles within the company but spent most of the time working within the operational side of the business. Mike ran EC’s first school (in Malta) for five years, and was the first Group Chief Operations Officer for another five, before moving into the role of CEO in 2009. Mike graduated from the University of Malta in 1994. Prior to joining EC, he worked in the hospitality and accounting sectors. Between 2002 and 2005 he was a shareholder and director in EC Meetings, one of Malta’s leading destination management companies.
Stephen Lawrence Stephen is Group Chief Executive of Holiday Extras, Europe’s top distributor of holiday ancillaries, theme park packages and theatre packages. He is also chairman of Airparks, the leading operator of off-airport car parks in Europe. Over the last 17 years Stephen has built the business from a small family-owned concern into a company with 1000 people and turnover of £200m. On the way, he has led a management buyout, bought the largest competitor, established the business in Europe, ported the business online and built two new online start-ups with a third just launched. Stephen’s career started in ESSO, and he then worked with various management consultancies. He graduated with a degree in Management Science.
Participants NAME
DEPT/CENTRE
TITLE
ADRIAN GATT
Sales
Regional Director
ANDREW MANGION
Chairman's Office
Executive Chairman
ANNABEL CAMILLERI
HR
Training Manager
BEGONA GONZALEZ
Malta
Centre Director
BERNARD DODDS
Brighton
Centre Director
CAROLINE O'NEAL
HE/USA
Director of Opereations HE
CASEY SHERMAN
Boston
Centre Director
CATRIN DIAMANTINO
Sales
Director of Sales & Marketing
CHRISTIAN ROBERTS
Cape Town
Centre Director
CINDY OCHOA
San Fran
Centre Director
COLLEEN LEEMAN
New York
Centre Director
DAVID BONETT
Finance
CFO
DAVID MATTHEWS
Operations
Director of Operations
GAYLE FORLER
Sales
Sales Director
GERRY MOORE
IT
Director of ICT
HEATHER GIAMMONA
Academic Group
Regional Academic Director
IAN HILLS
Finance
Group Finance Manager
INGMAR ALBIG
Bristol
Centre Director
JEREMY HARRISON
Web Dev
Web Development Manager
JES CAMILLERI
HR
Hd of Learning & Development
JON CHODOREWICZ
Academic Group
Regional Academic Director
JULIAN MCEWEN
eSales
eBusiness Manager
Participants NAME
DEPT/CENTRE
TITLE
KATYA BONELLO
Sales
Sales Director
KEVIN BARNES
Finance
Regional Finance Manager
RICH QUARTERMAN
London
Acting Centre Director
LUCY CATTERMOLE
Sales
Regional Director
LUCY ECKERSLEY
HR
HR Director
MARDY ARENAS
Los Angeles
Centre Director
MARIE MONTANARO
Admissions
Director of Admissions
MARTHA DELGADILLO
San Diego
Centre Director
MARTINE MANGION
Toronto
Centre Director
MAURICE RIZZO
Operations
Chief Operations Officer
MAY ARTHUR
HE/USA
Executive VP North America
MICHAEL XUEREB
CEO's Office
CEO
MICHELLE FALZON
Operations
Director of Operations
NADYA AQUILINA
CEO's Office
Group Academic Director
NOEL BORG
Sales
Regional Director
RICHARD POWELL
Vancouver
Centre Director
SABINE LANK
Cambridge
Centre Director
SHARON CASSAR
HR
Head HR Projects & CSR
SIMON JONES
ICT
Head of IT
SOPHIA FERGUS
Marketing
Marketing Manager
SUE CAMILLERI
Operations
Director of Operations
WILL KINSMAN
Chairman's Office
International development Director
FAQs o What’s the weather like in Malta during the conference dates? In August the weather in Malta is expected to be hot and dry with an average daytime temperature of 32 degrees Celsius and a high of 36 degrees Celsius. At night the temperature drops marginally to an average of 24 degrees Celsius. With a southerly wind, high humidity may cause discomfort. o What should I wear for the sessions? Dress code for all sessions is casual but appropriate to the occasion. The conference will be held in an airconditioned room so please bring a cardigan if you tend to feel the cold. The first session in the morning is a limbering up session that is meant to get people moving so loose clothing is advisable. The area is carpeted so you may wish to take off your shoes for this session. o What should I wear for the evening events? Once again we want people to feel comfortable so smart/casual dress code for all evening events. o I would like to set up some work-related meetings during the conference week, when can I do that? Monday morning and all day on Friday are the time slots when work-related meetings should be scheduled, ideally ahead of the Conference. Lunch and coffee breaks are intended to allow you to network with the other participants at the conference. Evening events are meant for having fun together. If you really must have a meeting with staff members who are not participating at the conference during your breaks then you should have this at EC Central or EC Malta and not at the conference venue.
FAQs oIs the conference room equipped with wifi? No. If you need to access wifi you can do so in the conference hotel lobby during breaks. Please remember to put your out-of-office notification on before the start of the conference. oCan I use my mobile phone to take calls during the sessions? You are kindly requested to put mobile phones on silent and vibrate mode during all conference sessions. Please instruct staff/colleagues/family that you are attending a conference and that if you need to be contacted urgently they should text you and you will get back to them. oWhere can I get more info about the Maltese Islands and the Westin Dragonara Resort? Check out http://www.visitmalta.com and http://www.westindragonaramalta.com If you are new to Malta we will arrange sightseeing on the Tuesday night – please contact Michelle Bianchi to book your place. oWho will pick me up on arrival at the airport and from the hotel on departure? An EC driver holding an EC logo on a clipboard will meet you at the arrivals’ lounge. Similarly a driver will pick you up from the hotel lobby two hours before your flight is scheduled to depart. If you do not see your driver or need to contact him call Nunzio on +356 7949 2798.
Useful Numbers o
Flights, transfers and accommodation, conference transportation and social events: Michelle Bianchi +356 7940 8008
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General: Jes Camilleri +356 7986 0269 Annabel Camilleri +356 9982 0843
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Transfers: Nunzio (driver) +356 7949 2798
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EC Central (Reception) +356 2379 0500
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EC Malta (Reception) +356 2379 0200
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Westin Dragonara Resort +356 21 381 000
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eCabs +356 21383838
Moving along the upward spiral requires us to learn, commit, and do on increasingly higher planes. We deceive ourselves if we think that any one of these is sufficient. To keep progressing, we must learn, commit, and do— learn, commit, and do—and learn, commit, and do again. “The Seven Habits of Highly Effective People” , Stephen R. Covey