Health and Safety Guidelines

uper S OPE N FOR BUSINESS

HEALTH AND SAFETY GUIDELINES UPDATED ON SEPTEMBER 2020

The Antiguo Casino de Puerto Rico (AC) is pleased to offer a comprehensive reopening guide developed in partnership with leading venue and event management company, ASM Global, to ensure the highest level of cleanliness and safety for our staff, guests, and communities.

The health and safety of everyone who enters the Antiguo Casino of Puerto Rico is our top priority. We are closely monitoring government policy changes, Centers for Disease Control (CDC), World Health Organization (WHO), and Puerto Rico Department of Health (PRDH), as we continue to make necessary changes to our policies and procedures. While some of our protocols have changed, we will continue to provide world-class service and experience as always.

Some of our new measures will include, but are not limited to:

ENHANCED CLEANING AND SANITATION A designated sanitation team will routinely sanitize and disinfect high-touch point surfaces with CDC-compliant products such as: door handles, handrails, elevator buttons, chairs, tables, podiums, restrooms, and food and beverage areas.

BODY TEMPERATURE SCREENING Points of entry may be limited depending on the event. Our security team will conduct temperature checks and health questionnaires upon arrival to allow entry into the facilities. Anyone displaying temperature over 100.4°F (38°C) will be denied entry.

PERSONAL PROTECTIVE EQUIPMENT (PPE) Face masks will be required. Guests may bring their own masks, or event organizers may provide masks for their attendees.

All employees, vendors, and subcontractors will be required to use a mask and any other necessary PPE. FOOD SAFETY MEASURES Our Food and Beverage team will work with event organizers to customize menus and service. Only individual pre-packaged items will be offered. Buffet service will not be available.

HAND SANITIZING STATIONS Hand sanitizing stations are placed at key areas that are considered high-traffic or high-touch locations.

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SIGNAGE NOTICE The health and safety of our guests and staff is our number one priority. Health and safety reminders are placed throughout the facility reminding guests of our protocols.

SOCIAL DISTANCING GUIDELINES Guests will be advised to practice social distancing by standing at least 6 feet away from others not traveling with them. Rope & stanchions and floor signage will aid directing protocol. Room set up and configuration will be adjusted to adhere to physical distancing guidelines.

SHARED AUDIOVISUAL EQUIPMENT Audiovisual companies are required to sanitize all shared equipment such as microphones, laptops, mice, keyboards, and clickers, between each use.

Sanitation wipes can be made available upon request.

SITE INSPECTIONS Virtual site inspections are encouraged. When in-person inspections are essential, the appropriate guidelines will be implemented.

• Digital Event Planning Guide • Sales Kit • Virtual 360 Tour

VENUESHIELD VenueShield is ASM Global’s new proprietary environmental hygiene protocol developed in partnership with AECOM and is being deployed at more than 325 ASM Global facilities worldwide. The VenueShield program offers best practices across work streams related to environmental hygiene, food service, customer journey, talent, public awareness, and technology and equipment, including state-of-the-art standard operating procedures (SOPs) for environmental hygiene.

GBAC STAR FACILITY ACCREDITATION AC has obtained the GBAC STAR Facility Accreditation as of September 2020. Issued by the Global Biorisk Advisory Council, a division of the Worldwide Cleaning Industry Association (ISSA), GBAC STAR is the gold standard of prepared facilities. This accreditation means that a facility has established and maintained a cleaning, disinfection, and infectious disease prevention program to minimize risks associated with infectious agents like the novel coronavirus.

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VENUESHIELD PROGRAM VenueShield is ASM Global’s new proprietary environmental hygiene protocol developed in partnership with AECOM and is being deployed at more than 325 ASM Global facilities worldwide.

The VenueShield program offers best practices across work streams related to environmental hygiene, food service, customer journey, talent, public awareness, and technology and equipment, including state-of-the-art standard operating procedures (SOPs) for environmental hygiene.

The comprehensive new protocol was developed in partnership with AECOM, the world’s premier infrastructure firm, and its international team of sports venue design, and environmental hygiene and biocontainment experts. The VenueShield program is also being guided by scientific and medical research input from Drexel University College of Medicine (DUCOM) and its interdisciplinary team of expert faculty and graduate medical students, under the direction of Dr. Charles Cairns, dean of DUCOM. These critical healthcare insights, facilitated by the Drexel Solutions Institute (DSI), will provide ongoing recommendations for COVID-19 mitigation strategies.

KEY OPERATIONAL PARTNER

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ENVIRONMENTAL HYGIENE DISINFECTANTS Cleaning products used at AC meet or exceed recommended CDC guidelines for effective disinfecting. Disinfecting products (biocidesJ are regulated by the Environmental Protection Agency (EPA) as a subcategory of pesticides.

Extreme care should be taken when preparing and applying solutions to surfaces. Safety Data Sheets (SDS) and manufacturer’s instructions will be thoroughly reviewed by all individuals who will hand Ie and oversee the disinfection process per ASM Global SOP O2.O2.O7.O1 Hazard Communication. Only disinfectants that are approved by the EPA and used in accordance with the manufacturer’s instructions will be effective in ensuring that any viral material will be sufficiently deactivated.

GBAC STAR ACCREDITATION AC has obtained the GBAC STAR Facility Accreditation on September 16th, 2020. Issued by Global Biorisk Advisory Council, a division of the Worldwide Cleaning Industry Association (ISSA), GBAC STAR is the gold standard of prepared facilities. This accreditation means that a facility has established and maintained a cleaning, disinfection, and infectious disease prevention program to minimize risks associated with infectious agents like the novel coronavirus.

GBAC STAR™ is the cleaning industry’s only outbreak prevention, response and recovery accreditation for facilities.

GBAC STAR is the gold standard of prepared facilities. This accreditation means that a facility has: Established and maintained a cleaning, disinfection, and infectious disease prevention program to minimize risks associated with infectious agents like the novel coronavirus (SARS-CoV-2).

The proper cleaning protocols, disinfection techniques, and work practices in place to combat biohazardous and infectious diseases.

Highly skilled cleaning professionals who are trained for outbreak and infectious disease preparation and response.

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ENVIRONMENTAL HYGIENE DISINFECTANTS HAND SANITIZERS Hand Sanitizer dispensers will be placed at key guest and staff entrances and at other high traffic or high-touch locations throughout the facility.

Meeting rooms: Permanent dispensers will be mounted at every entry door.

Mobile units will be added based on the use of the room and number of attendees. Until permanent dispensers are received, gel sanitizers on stands will be used in meeting rooms.

Public spaces: Mobile units will be located at all seating areas and high traffic areas.

Back of House: Permanent dispensers will be mounted near service elevators.

INDOOR AIR QUALITY Filters will be changed and cleaning will be conducted in accordance with industry standards and clean air recommendations. AC provides increased air quality by using HEPA filters. Indoor Air Quality is tested and measured annually in compliance with LEED standards.

OFFICE SANITATION STATIONS Located in each office area, sanitation stations will include hand sanitizers, disinfectant wipes and disposable hand towels (i.e.

Kleenex). Housekeeping will be responsible for the maintenance of these stations. If replacement is needed, team members are requested to contact the Cleaning & Sanitation Department.

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ENVIRONMENTAL HYGIENE SANITATION TEAM AMBASSADORS Our cleaning staff will be visible throughout the day so our attendees see the proactive measures being taken. The Cleaning & Sanitation Department will look into creating “Sanitization Team Ambassadors” to showcase our enhanced cleaning and sanitization efforts WASTE All disposable supplies from routine cleaning and disinfection, such as cloths, disinfecting wipes, and personal protective equipment, must be disposed of in sealed or closeable containers.

All disposable supplies from cleaning and disinfecting suspected or assumed sources of SAR-CoV-2, such as vomit, blood, or mucous, must be disposed of as biological waste in accordance with Federal, state, and local regulations. Materials must be collected and stored in red biohazard bags and ridge containers. Containers must be wiped with disinfectant before being removed from the site of disinfection.

All waste bags must be secured closed before being transported and must not be thrown, dropped, or otherwise handled in a way that could lead to puncture or rupture.

Spent disinfectants, partially or completely empty disinfectant containers, and materials treated with disinfectants may be considered a regulated or hazardous waste. A hazardous waste determination in accordance with Federal, state, and local regulations will be conducted for materials and articles remaining from disinfecting work.

DECONTAMINATION OF TOOLS AND EQUIPMENT Any reusable items, such as mop sticks, mop heads, dry mops, buckets, spray systems, or other items that will be reused must be disinfected with the same solutions as the hard surfaces before being removed from the area.

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HEALTH PROTOCOLS The following procedures will be adhered to when a person enters AC: 1. A mask shall be worn at all times when a person is in the building.

2. A mask and eye protection must be worn by the temperature screener before a temperature is taken. a. If at that time, the reading is below 100.4 F, then the person is free to enter the building. b. If the reading is above 100.4 F, then that person will be taken to a private screening area for a secondary temperature screening after a ten (10) minutes rest. c. If after ten (10) minutes rest the person is confirmed to have a temperature of 100.4 F or higher, that person will not be allowed entry to the property and will be directed towards proper medical care.

PERSONAL PROTECTIVE EQUIPMENT 1. Personal Protective Equipment (PPE) consists of face masks, eye protection (goggles or face shields) and gloves.

The Center for Disease Control (CDC) does not recommend wearing personal eyeglasses only.

2. PPE must be worn by all temperature screeners at all times to minimize risks.

PRIVATE SCREENING AREA 1. A private screening area is for secondary screening of anyone who has a temperature of 100.4 F or greater.

2. Locations are as follows: • AC Manager Office • Loading Dock

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HEALTH PROTOCOLS DISINFECTANTS 1. After each use with the temporal thermometer, alcohol swabs will be used to disinfectant.

2. All PPE will be disinfected at the end of shift by each temperature screener.

3. Private screening areas will be disinfected after each use.

DELIVERY DRIVERS SCREENING: For loading dock deliveries, driver’s temperature will be checked while still in their vehicle upon arrival at the loading dock.

If the reading is 100.4 F or higher, the truck will not be allowed to enter AC. The driver will need to return when they are at a safe temperature or call their company to switch out the driver.

Drivers should be screened before they leave their yard to ensure safety measures are in place before arriving at AC. GUEST AND ATTENDEE SCREENING Guests and Attendees will not receive a wristband but will be directed to temperature checkpoints at entry. Guests/clients visiting the Admin/Executive, Sales, Events, F&B and AC offices must also be screened prior to entry.

HEALTH AND SAFETY PROTOCOLS The health and safety of our guests and staff is our number one priority. Our goal is to instill confidence and trust in everyone who sets foot in our facility that AC is a safe place to do business, work and experience memorable events. We will utilize the following measures to ensure the safety of our visitors and staff: STAFF/DECORATORS/VENDORS All exhibitors and members of decorator/vendor staff will be required to wear masks while on property at all times. During move-in/out and on days when access shall be granted through the loading dock, a temporary screening station with a designated security guard will be set up at the loading dock entrance. All exhibitors/workers will be provided with a wristband.

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HEALTH PROTOCOLS FACE MASKS/PPE Face masks will be required to be worn inside the AC. Guests may bring their own masks or Event Organizers may provide masks for their attendees. AC staff will be provided with masks as a component of their uniform and any other necessary PPE equipment. All vendors and subcontractors are responsible for providing masks for their staff.

SIGNAGE There will be health and safety reminders placed throughout the facility reminding guests of our protocols. See our COMMUNICATION AND PUBLIC AWARENESS section for full details.

SOCIAL DISTANCING: While standing in line and moving around the property, guests will be advised to practice social distancing by standing at least six (6) feet away from others not traveling with them.

STANDARDS FOR SOCIAL DISTANCING IN COMMON AREAS Elevators • Guest elevator: two individuals per cab Restrooms • Proper adjustments will be made to ensure social distancing is practiced in all AC public restrooms.

• Signage will also be available.

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HEALTH AND SAFETY PROTOCOLS LETTER OF ACKNOWLEDGMENT All event licensees, decorators, vendors and subcontractors will be sent a summary of all current building policies and will be required to return a signed letter of acknowledgment prior to access to the building. If you wish to be provided with more information about the Emergency Response Plan of AC, please contact your sales / event manager.

LOADING DOCK PROTOCOL Current policies related to access to loading dock will remain for local and freight deliveries. Drivers will be required to wear masks unless otherwise dictated by local regulations. Regarding Advance Freight, the current AC policy will continue to be followed.

MEETING AND EXHIBITION SPACES Meeting and banquet set-up arrangements will allow for physical distancing between guests based on CDC and state recommendations. Self-serve buffet style food service will be suspended. Specifics related to Food and Beverage service will be covered under the FOOD SAFETY section of this document.

PPE WASTE HANDLING Disposal of face masks and gloves used commercially will be handled as standard landfill waste. Face masks and gloves used in a clinical or medical setting where there is a known or presumptive exposure to COVID-19 will be bagged separately prior to disposal.

QUEUEING Any area where guests queue will be clearly marked for appropriate physical distancing. This includes registration, outside meetings rooms and inside areas of the exhibit hall, when warranted, and at concessions.

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WORKFORCE SAFETY The Antiguo Casino staff are vital for an effective health and sanitation program. Below are some of our updated policies: BUSINESS TRAVEL All business travel is currently restricted. Travel may be authorized by the General Manager only if it is essential and in accordance with current government regulations.

CONTACT TRACING AC will use its existing ID badge system to maintain contact tracing for all staff who report to work.

BIO HAZARDOUS DISEASE TRAINING All staff will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact. COVID-19 training will be reviewed at the beginning of each shift. Staff temperatures will be taken daily upon arrival. All staff must wear masks and appropriate PPE at all times.

STAFF BREAK ROOMS The number of occupants of each break room will have a maximum occupancy set to comply with social distancing guidelines, based on the size of the room. Staff will be encouraged to bring their own plates/cups and utensils. These must be stored in their workstation. Shared plates/cups and flatware will be replaced with disposable. Staff will be responsible for wiping down refrigerator handles, microwave, coffee maker, water cooler handles, etc. after each use. Disinfectant wipes will be provided.

HAND WASHING Frequent handwashing with soap is vital to combat the spread of the virus. All AC staff have been instructed to wash their hands, or use hand sanitizers when a sink is not available, every 6O minutes and after the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering and leaving active public spaces, going on break and before or after starting a shift.

OFFICE ACCESS Doors to AC must remain locked, with signage providing a phone number for visitors to call for assistance.

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WORKFORCE SAFETY SAFE WORK AREAS All staff will be required to maintain healthy and safe work areas by using sanitizing wipes on all high-touch areas, washing hands frequently, using appropriate PPE and practicing physical distancing.

SHARED EQUIPMENT Shared tools and equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new staff. This includes phones, radios, computers, engineering tools, cleaning equipment, keys, key cards, mechanical equipment etc.

STAFF COVID-19 REPORTING Team members who have a fever, cough or other symptoms may have COVID-19. Team members exhibiting symptoms or thought to have been exposed to COVID-19 will not be allowed to work and will be instructed to leave the building. The team member will be required to contact their health care provider and Human Resources will be notified.

Team members will be allowed to return to work once medically cleared.

CONSIDERATIONS AROUND AT-RISK TEAM MEMBERS The CDC has released information establishing that certain individuals are more susceptible to complications from exposure to COVID-19, including individuals who are older, pregnant, or have certain pre-existing conditions. At ASM Global, the health and wellbeing of our Team Members is our top priority. If a high-risk team member requests a change in the workplace because their medical disability under the ADA places them at a higher risk for complications from exposure to COVID-19, then the request must be treated as a request for accommodation. In these challenging times, OSHA recommends that high risk staff who voluntarily disclose health risks “should be considered for accommodations and/or additional protective measures (PPE).

If a request for an accommodation is made, ASM Global will make every effort to accommodate the team member as long as an accommodation can reasonably be made, and it does not cause an undue hardship on the business.

However, ASM Global is also very cognizant that many of our team members are in positions where Working from Home is not a viable option due to the nature of their position. I n these cases, ASM Global will work with team members to determine what type of an accommodation may be reasonably made.

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WORKFORCE SAFETY STAFF REFUSAL TO RETURN TO WORK When a team member refuses a recall to work, it will be carefully evaluated if the refusal is reasonable.

Depending upon the circumstances, an individual may be unavailable for work due to COVI D-19. Human Resources will review specific cases and make appropriate decisions based on a team members specific situation.

Team members who refuse a recall to work may be subject to this action being reported to state for further determination of unemployment benefit eligibility.

EVENTS TEAM PROTOCOL • Minimize Contact: Event Managers should prepare for virtual site meetings & weekly calls • Rely on floor plans, invoice, work orders and email for direct communication • Communicate our modified practices clearly and be available to tailor specific to each circumstance • Adjust for extra time, labor and resources needed and plan for it in advance. (linens, labor, etc.)

FACILITIES TEAM PROTOCOL • Minimize Contact: Be vigilant when responding to calls before being sent to a specific meeting space.

• Know the location, expectations and details so that asking questions once there is minimized or avoided.

• Increase frequency of hand washing and wiping down water coolers, podiums, push carts, chairs, etc. Wash linen daily.

• Lock storage rooms to avoid unnecessary contamination.

• Wear a mask, arrive in teams of 2 and distance yourselves 6’ apart when possible.

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WORKFORCE SAFETY BEST PRACTICES FOR LICENSEES AND EVENT ORGANIZERS PRE-EVENT COMMUNICATION Licensee will be required to provide clear and consistent communication to staff, attendees, contractors and speakers on the following requirements while at the AC. • Face masks must be worn.

• Maintain six (6) feet social distancing.

• No handshakes or physical contact greeting.

• Frequent handwashing for a minimum of 2O seconds.

• Stay at home if you are sick with a cough, fever or have been exposed to COVID-19.

CONTACT TRACING Licensee will be required to collect two (2) forms of contact information for show staff, contractors, attendees and invited guests and maintain the information for a minimum of 6O days after the event should the need for contact tracing arise.

DISPOSABLE GLOVES Use of disposable gloves are strongly recommended for activities where there is a greater risk of physical contact. These may include, but not limited to registration, meeting room monitors or bookstore.

FIRST AID/MEDICAL SERVICES Events with a daily attendance of 400 people or more are required to contract first aid services from AC. FLOOR PLANS AC will require event organizers to work within the space capacities, room set-up standards and floor plan review process as outlined in the Sales and Event Services section of this plan.

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FOOD SAFETY OUR FOOD AND BEVERAGE DEPARTMENT is committed to the health and safety of our staff, our business partners and our attendees and we are dedicated to upholding the highest standards of cleanliness throughout our facilities.

We are monitoring the Coronavirus (COVID-19) outbreak and will continue to follow the guidelines set forth by federal and local government and health agencies as they develop.

In light of the dramatic changes to public health guidance during the pandemic, we have enhanced our previously stringent practices for sanitation and cleanliness. Some of the current policies and procedures are outlined below, and we plan to build upon these policies as the climate continues to change and new information and guidelines become available. Best safe practices will be reviewed with clients for each event to determine specific needs. All food and beverage initiatives are subject to evolving CDC and public health decisions.

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FOOD SAFETY FRONT AND BACK OF HOUSE OPERATIONS • COVID-19 training will be reviewed at the beginning of each shift.

• Staff temperatures will be taken daily upon arrival.

PROTOCOLS • Signs to remind staff of proper handwashing procedures, proper glove use and masks are mandatory. Black colored personal face masks will be allowed. No logo and no print.

• Kitchens are deep cleaned and sanitized at the end of each day.

• Frequently disinfect surfaces repeatedly touched by staff, such as doorknobs, equipment handles, cart handles, etc.

• Without compromising the safety of team members and equipment controls, kitchens have been re-designed to meet physical distancing standards.

• All staff must wear masks, hair nets and/or caps (similar to baseball caps).

• Gloves will be required as a function of their job duty.

• Handwashing sinks and/or sanitation stations are located in all back of house service areas of the current policies and procedures are outlined below, and we plan to build upon these policies as the climate continues to change and new information and guidelines become available. Best safe practices will be reviewed with clients for each event to determine specific needs. All food and beverage initiatives are subject to evolving CDC and public health decisions.

• All equipment (i.e chafing dishes, trays, coffee urns, soft drink bins, etc} will be sanitized before and after each use.

• Front of House line spacing. Six (6) feet social distancing guidelines will be enforced at food pick up stations, kiosks and concession outlets.

• Traditional Buffet or Chef Table services are currently suspended.

• Alternate food service options will be available.

• The use of stainless or reusable serving utensils and silverware may be discontinued.

• If staff is serving, utensils will be disposed of or changed after 3O minutes.

• Tableside service or plated meal services are currently suspended. Alternate food service

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TECHNOLOGY AND EQUIPMENT The AC reopening plan incorporates technological solutions that can help streamline and manage our health and safety protocols efficiently and accurately.

Some of our new equipment and processes includes virtual tour capabilities, thermal imaging devices, electrostatic cleaning, contactless payment services, and other digital solutions to enhance the customer experience from planning to event execution.

VIRTUAL TOURS AND SITE INSPECTIONS AC’s virtual tours allow planners and guests to view and tour the AC’s services and spaces remotely. The website also allows users to visit virtually each of these floors and the different rooms to access exactly what they’re looking for. It can aid the event planners in simplifying the planning process, since they can visualize and see the actual spaces before ever setting foot on the property. https://antiguocasinopr.com/virtual-tour/

SIGNAGE Front of House: There will be health and safety reminders placed throughout the facility reminding guests of our protocols such as wearing masks, using hand sanitizer, practicing social distancing, etc. as well as notice of temperature screenings in various points of entries.

Back of House: Signage will be posted throughout the facility reminding staff of the proper way to wear, handle and dispose of masks, gloves, proper practices for handwashing, sneezing and to avoid handshaking and touching their faces and instructions for staff who do not feel well and are experiencing any COVID-19 symptoms.

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COMMUNICATION AND PUBLIC AWARENESS EVENT COMMUNICATION Licensees will use digital communication, websites, social media and other appropriate forms of communication to provide frequent and clear messaging on infection control and physical distancing requirements at AC. Messaging should also include location and hours of the event’s first aid services and how to seek assistance if staff, attendees, exhibitors or contractors feel unwell.

Event organizers will provide appropriate signage to communicate best practices for infection control, no-touch greeting (no handshakes), physical distancing and reporting illness in all event-related areas such as exhibit halls, general sessions, breakout sessions, registration areas, and other areas where an event is being held. This signage program should be considered from move-in through move-out.

WEBSITE & SOCIAL MEDIA A dedicated webpage outlining our new health and safety protocols is available for our clients and the public to view. Link is available on our homepage www.antiguocasinopr.com A downloadable PDF document and infographic are also available.

The Antiguo Casino of Puerto Rico will also utilize its social media channels to ensure that the public is aware of these new health and safety protocols.

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