Design for Liveability
Connecting Local Stakeholders as Co-creative Partnerships
Jorik Hepworth, Ingrid Mulder and Maaike Kleinsmann Creating together and participating ServDes, May 25th, 2016
Jorik Hepworth User-centered designer
Design for Liveability Connecting Local Stakeholders as Co-creative Partnerships
Design for Liveability The service design process of enhancing citizen participation by strengthening social ties among local stakeholders.
Society of participation
A new relationship between citizen and municipality
Rotterdam
Burgemeester Meineszplein
Essenburg
k j i d kels
Beu
Beukelsw
Hofstede
Adrien Milder
eg
Bur
n a V
me
a r t s
r e itt
C
at
ger
Gerrit van de Linde
est
er M
ein
esz
laa
n
laatiepleinzijn Initiative on the square
Marcel Jongmans civil servant
Yvette Prinsen urban planner
Isabel Ramos entrepreneur
Jorik Hepworth designer
Nik Draaijer artist
Observations Participating locals tend to focus on events in their own street. Active locals are not representative for their neighbourhood Current initiatives often focus on immediate, short term issues such as littering or vandalism.
Social capital
bonding
“The features of social life – networks, norms and trust – that enable participants to act together more effectively to pursue shared objectives.” (Putnam, 1996)
Social capital
bonding bridging
“The features of social life – networks, norms and trust – that enable participants to act together more effectively to pursue shared objectives.” (Putnam, 1996)
Social capital
bonding bridging linking
“The features of social life – networks, norms and trust – that enable participants to act together more effectively to pursue shared objectives.” (Putnam, 1996)
Social capital
bridging linking
In order to become a successful society of participation, it is important to become conscious of which type of social capital is most necessary. (Sander & Lowney, 2005).
Design vision Research question How can social ties between stakeholders be strengthened through service design?
Current interaction Inhabitants and organisations acting within their own bubble.
Interaction vision Feeling supported yet free, and being tempted to participate.
Approach
Research through Design
Final design
toolkit, platform and system
Final design
initiative building toolkit
Final design
online platform
Final design
stakeholder system
Initiative building toolkit
steps & exercises
roles
templates
ng
ui
in
nt
co
g
in
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in g
at
or
ab
el
g
sin
oo
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g
kin
in
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in
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dr ea
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in
ar
sh
Steps
Exercises sharing
• facebook page • laatiepleinzijn page • event
choosing
• dots
dreaming
• draw your area • backward planning • future planning
elaborating
• (quick) map • 5W1H • to do list
thinking
• clustering • future planning • impact
doing
• proposal • exhibition • celebration
continuing
• justification • organise • completion
Creative neighbourhood meetings
Roles initiator fac ilit at
rer u s ea
tr
or
e x p ert
r ote m o pr
host
buddy
der insi
not e t a ker
Existing social capital within an initiative becomes tangible and explicit and is transferable to other initiatives.
Online platform Initiatives can learn from each other’s approach and the network of the initiative becomes visible and accessible.
involved investors
empathic experts
area committee Opzoomer Mee CityLab010
municipal clusters professionals
area
Support during the whole process and actual involvement of supportive stakeholders.
city
System
support
execution
neighbourhood
area networkers area managers
suburb
keen connectors
leading locals inhabitants
Service design blueprint
Social capital Locals got to know their neighbours better New neighbours were met Involvement of professionals and investors, brought in by initiators and area networkers Social ties become tangible and therefore stronger
Outcome The steps towards the realisation of a liveability-related goal are as valuable as, if not more valuable than the eventual results.
A new dialogue Initiatives will have to structure their activities.
Civil servants will need to empathise with local initiators.
Questions
Jorik Hepworth / +31 6 51426846 jorikhepworth@gmail.com