Home Delivery

HOME DELIVERY RETAILER OF THE YEAR

PREMIER NEWS FOOD & WINE NETHERGATE

Home delivery came to the fore during the pandemic, and nobody delivered the goods quite like our category winner, Dundee retailer Umayr Asif.

Home delivery was easily the industry’s biggest development over the past 18 months as many retailers launched a ‘direct to your door’ service to help ensure that elderly and vulnerable customers could still access the vital products they needed under lockdown.

While many stores adopted home delivery, Umayr Asif took it to a level that the judges had never seen before, anywhere in the UK. Using the Dundee-based Snappy Shopper app, which surged in popularity during the pandemic, Umayr and his team built a huge home delivery operation on top of the in-store business. He now runs a fleet of nine delivery vehicles and completes many hundreds of deliveries every week, often making deliveries in as little as 15 minutes from order. The judges noted that “Premier Nethergate has redefined home delivery. As one of the first retailers to embrace home delivery, Umayr had a head start on the competition, but his achievements in the last 18 months are simply phenomenal.” SLR Publishing Director Antony Begley added: “The judges unanimously agreed that Umayr and his team are doing something truly special. “Home delivery quickly became a vital service for many customers at the start of lockdown but over time, the service has become more and more popular with shoppers. Even with the pandemic receding, growth in home delivery shows no signs of slowing down. That’s something Umayr has foreseen and understood, and his truly impressive home delivery business is proof of that.”