Working together for the Benefit of the Clients Frank GOLDNADEL Managing Director PARIS CDG
MODERATOR: Pierre JEANNIOT
APG World Connect Forum 2012
Partnership between Service providers of the Air Transportation
Franck Goldnadel Managing Director Paris-CDG Airport 2 - Paris CDG Airport – October 2012
Partnership and colloborative action plans The Airport Authority can not be alone :
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Services and process are in a value chain
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Every airport partners are in the value chain
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Success is shared or is not
Objectives
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To reinforce operational coordination between different partners
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To improve anticipation of operational situations
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To improve the airport capacities, quality of service and value
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To earn money because of efficiency
3 main examples
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The A-CDM already deployed at Paris-CDG Airport
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Partnership between Airlines/Airport authorities and Police Boarder Controls
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Common Crisis Management
3 - Paris CDG Airport – October 2012
A- CDM - Collaborative Decision Making European Programme managed by Eurocontrol, supported by the European Commission :
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Better integration of airports within the European aeronautical network
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Optimization of airport operation under both normal and degraded conditions
Objectives
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To reinforce operational coordination between different partners (Airlines/Airport/ATC)
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To improve anticipation of operational situations
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To optimize the airport capacity for the benefit of airlines
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To limit impacts on the environment
Deployment of Airport - CDM within Europe
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A-CDM already deployed at Paris-CDG
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Future deployment planned at : Paris-Orly, Amsterdam, …
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A-CDM
CDM@CDG in Brief
Partners involved
Achievements to date •
Sharing of useful information via a dedicated WEB site
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Daily exchanges regarding operational issues (audio conferences)
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Shared management of degraded situations and, if required, the activation of the CDM Crisis Centre
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Set-up/deployment of local management of Departures
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Monthly analysis of performance
Benefits •
-10% in taxi times (15,9 min in 2011 as compared to 17,4 in 2010) Fuel savings : 4 000 T / yr Reduction in CO2 emissions : 12 000 T / yr Reduction in holding times at runway thresholds: up to 37%
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+10% Slot times respected
5 - Paris CDG Airport – October 2012
• 90 % Adaptation of the European network to integrate local constraints
• Overall improved management of degraded situations
A- CDM and Perspectives Optimization of Departure Routes by means of : • Taking into account Airline priorities • Optimization of traffic allocation to each set of double runways • Taking into account de-icing capabilities • Optimization of flight programmes Consolidation of management under degraded conditions • Development of simulation tools including the function « What if » scenarios • Migration from « CDM Crisis Centre » to « Terminal Airport Management » Pursuing the Single European Sky integration process • Participation in the construction of the process to standardize European A-CDM • Development of closer ties with the Operational Manager for the European
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Network Active participation within the SESR Programme
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Partnership - Experimentation for long term change : « SMART CDG »
S.M.AR.T. Savoir Mutualiser nos Actions pour Réussir à Trois
Airlines
A collaborative approach to changing ways of working amongst key partners in the passenger process SMART’s Primary Objective : To improve our passengers’ global experience within the border control zones Prior to During After controls
Secondary objectives : Globally improve process times with smoother passage through controls Optimize Border Police facilities & processes Provide a welcoming ambiance and globally enjoyable experience 7 - Paris CDG Airport – October 2012
Partnership - Experimentation for long term change : « SMART CDG » The main principles of Experimentation : Four distinct phases Phase 1 Fixing Guidelines (6-9 weeks)
Phase 2 Experimentation (9 Weeks)
Phase 3 Modelization (5-6 weeks)
Phase 4 Global Deployment (6-12 months)
A « bottom up » approach to problem solving and improving methods of working amongst actors from different structures and professional sectors A platform offered to operational staff (from both internal & external sources) to exchange freely, identify daily problems, express their ideas and propose & test concrete solutions in an iterative process over 9 weeks ConcepConception tion
ConcepConception tion
1 3
Mesure Mesure 3
Mesure Mesure
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1
2
Action Action
2
Action Action
Partnership - Experimentation for long term change : « SMART CDG » Spontaneity, Creativity & Reactivity within a tight timeframe : all with the operational staff in command ! 9 Experiments conducted to date Over 450 staff directly involved in the process of which 25% representing external partners 4 Experiments co-piloted hand in hand with State Border Police under the label « SMART ». Recognized benefits : Marked improvements in the transverse cooperation amongst both internal/external partners. A multitude of ideas proposed, concrete actions identified & applied, their efficiency & effectiveness tested. A true evolution in ways of working together.
… all of which contribute to satisfying and surpassing not only passengers/client expectations but also those of airlines & partners 9 - Paris CDG Airport – October 2012
Paris-CDG Crisis Management Center, called « PC CDG »
Assess the situation in connection with: - the airside supervision team linked with the Collaborative Decisin Making (CDM) - the landside supervision teams (terminals) linked with: * the airlines and their assistants * the States representatives (Préfecture, Civil Aviation Authority, Police, Customs)
- Other partners (Tour operators, BAR, …) to share information
10 - Paris CDG Airport – October 2012
Paris-CDG Crisis Management Center, called « PC CDG » After assessement of the situation, the PC CDG, coordinates the following actions: -
to inform the passengers within the terminals and through the media (Website, call center, email, twitt, press release, etc.)
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to offer catering services
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to organise accomodation, if necessary
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to coordinate with the State’s departments, additional measures - Means of transport (rail and route) - Safety
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Paris-CDG Crisis Management Center, called « PC CDG » Customs Police Aéroports de Paris Headquarters
Tour Operators
AOC
Prefecture
CDM Airside Collaborative Decision Making
Parkings & Routes
All Terminals
Terminals 2A-2B-2C-2D Central Paris-CDG Crisis Management Center « PC CDG »
Air France KLM
BAR
12 - Paris CDG Airport – October 2012
Paris-CDG Crisis Management Center, called « PC CDG » September 2011 – a one day crisis exercice to assess: - the coordination between all the crisis management centers dedicated to handle crisis at Paris-CDG airport and the States departments - the transmission of information to passengers and partners - Participation of the representatives of airlines (AOC) and tour operators (CETO)
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Thank you for your attention
14 - Paris CDG Airport – October 2012