WORKING TOGETHER FOR THE BENEFITS OF OUR CUSTOMERS Barbara DALIBARD CEO SNCF Voyages
WORKING TOGETHER FOR THE BENEFITS OF OUR CUSTOMERS SNCF VOYAGES
SNCF new services - customer centric solutions Working together with TGV Air The multimodal door to door approach of Mytripset
SNCF NEW SERVICES CUSTOMER CENTRIC SOLUTIONS
WORKING TOGETHER SNCF TGV AIR SERVICE
WORKING TOGETHER : TGV AIR TGV AIR AS THE « LAST MILES » SOLUTION
TGV as the “last miles” of the journey - Key to grow revenue on a mature market for airlines and SNCF - A seamless ticketing experience TGV AIR New services - Luggage transfer through SNCF Services - Ongoing test of train ticket distribution directly within CDG luggage waiting area
WORKING TOGETHER : TGV AIR TGV AIR TRAFIC (KPAX)
20 stations
+40%
A partnership with 12 companies 40% expected growth in 2012
+40%
+20% +13%/year
410 290
205
68
78
84
99
2003
2004
2005
2006
100
2007
137
135
2008
2009
163
2010
2011
2012e
2013e
MYTRIPSET MULTIMODAL DOOR TO DOOR
MYTRIPSET
MYTRIPSET
10