Keeping our Employees Connected, Productive and Engaged
Today’s new reality: With distributed work across the globe, our teams need to stay connected, productive and engaged. Collaboration and communications in channels keep teams up to date on progress and decisions. Enables us to work together asynchronously
Let’s use Slack so we can work more effectively across the globe
Slack Lingo 1. 2. 3. 4. 5. Reply with emojis
6.
Organize your conversations in channels with ‘threads’ ‘Pin’ Documents in channel for pre-reads, collaborate, and easy to find ‘at-mention’ people so people get notified they have a message Set up ‘notifications’ so you can find your actions and communications quickly React to posts so people know you are engaged! Set up ‘channels’ to collaborate across teams
How to get started Get Organized
Stay Connected
Integrate
Get Organized
Get Organized
Channels: Upgrade your internal communications ● ●
Ensure that internal updates are never missed Focus on team cohesion
Channels examples ●
Proj-channels: Where project teams collaborate, share documentation, share progress, and decision making Example: proj-dashboard-risk-of-churn
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Team-channels: team shares weekly progress, ask questions, gives kudos, etc. Example: team-bi
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#help-channels: Used by employees who are requesting help from a business function from outside of where they sit.
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#issuu-kudos*: fosters employees to recognize each other and the work we do. Celebrating wins large and small
*employee driven
Channel is a great place to: ● Assign Action items ● / Share pre-reads / documentation to collaborate in ● Share out decisions and key action items with the team ● Set timelines ● Vote!
Get Social with your team (this could be a different workspace!)
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How to connect with with your team socially: channels like: parents, soccer, dogs, cats, charcuterie, birthdays, etc.
Social channels ● ●
#issuu-parents*: Support for parents #pets-and-plants*: A place for employees to share pictures of their dogs, cats, reptiles, and plants
Stay Connected
Example 1 - Team Channel #team-<team name>
Keep your global team connected ● ● ● ● ●
Thread where you are today Share staff meeting recordings and decks Share progress updates Share wins with project releases Share Jira tickets, gslides, pictures…
Example 2 - Project Channels #-proj-<project name>
Keep your projects organized ● ● ● ● ●
Share pre-reads or decks from meetings Share recordings and decks Assign Action Items Share decisions Set Timelines
Example - Help Channels #help-<insert name>
Make it easy for cross-functional teams to ask questions and get help Create public Channels that anyone can join and ask questions ● ● ●
Ask Questions Identify priority Share announcements
Integrate
Chat is not transformative. Workflows are transformative.
3 categories of workflow apps that serve different purposes
External Apps
Workflow Builder Apps
Custom Apps
Off-the-shelf / ready to use for specific purpose
Routine workflow automations and organization
Simple notifications to complex, powerful tools
3rd Party Partners Developers
Anyone at your Organization
Your Developer Teammates
One click away! - External app /command
Zoom ●
Seamless meeting set up from a Slack channel or a Slack DM
Polly/Cloverpop ●
Less friction for users when asking them to complete a poll or quick survey
Integrations /command
/helpdesk ● ●
Allow users to open cases from anywhere in Slack No context switching into a clunky ticketing system
Metrics Bot
Automated Metrics ● ● ●
Daily metrics pushed to channels Shares goals to progress Keeps track of all the top metrics we want the company to observe, understand, and action
Q&A
Top tips for ‘IT’ departments Example of channel naming convention, with a #help and #triage flow