Aston at The Whaler on Kaanapali Beach Rental Program Brochure

TAP INTO OUR 75+ YEARS OF SUCCESS

FULL-SERVICE VACATION RENTAL MANAGEMENT WITH AQUA-ASTON HOSPITALITY

WANT TO MAXIMIZE YOUR REVENUE POTENTIAL?

Distant views of Kaho‘olawe, known in ancient times asKohemalamalama o Kanaloa after the Hawaii god of the ocean

WE’RE HERE FOR YOU

AQUA-ASTON OFFERS RELIABLE, FULL-SERVICE VACATION RENTAL MANAGEMENT

3,000+ Aqua-Aston is Hawaii’s most successful rental program operator. We manage more than 3,000 units at 26 hotels and condoresorts in Hawaii, Arizona, and Costa Rica.

Are you considering renting out your vacation home to generate extra income? Operating a vacation rental property may sound easy but it comes with lots of responsibility. Aqua-Aston offers full-service property management that can help maximize your home’s revenue potential while also safeguarding the value of your property. Our goal is to turn happy guests into repeat visitors. In fact, Aqua-Aston welcomes thousands of guests per year and many of them book with us year after year.

OUR TEAM HAS YOU COVERED in all aspects of the vacation rental management business, including professional services like sales, marketing, and dynamic revenue management, providing experienced associates and onsite support for a seamless owner and guest experience, and even disaster and recovery resources as needed. Here is a glimpse of what you can expect:

Robust distribution and maximized returns

Customized, all-inclusive management services

From coordinating high-quality photos for your listing, marketing to our 1-million A-List email subscribers, forecasting and managing revenue, procurement, and overseeing all parts of day-to-day operations.

Security, safety, and loss prevention

Aqua-Aston provides associates with rigorous training to ensure a safe working environment for all.

Corporate office in Hawaii

Our corporate office, based in Honolulu since 1948, is staffed by more than 80 full-time support professionals, including:

→ A leadership team with significant hospitality experience gained over many years, both locally and with global brands

→ Dedicated teams specializing in Operations, Sales, Marketing, Revenue Management, Distribution, Property Accounting, and professional services including Human Resources, Law, and Information Technology

Dedicated teams and timely service

At almost every property Aqua-Aston manages, we have dedicated security, landscaping, housekeeping, and maintenance teams. That means, should any issues arise – from lighting to plumbing, air conditioning, and more – immediate assistance is readily available.

Capital projects and asset protection

Our associates have experience facilitating property improvement projects and our long history of experience as a rental program operator means Aqua-Aston has rigorous operating procedures designed to protect your investment.

Strategic finance and accounting

From analyzing financial data and conducting accounting audits to preparing budgets, reports, and tax filings, Aqua-Aston’s finance and accounting teams play a key role in maximizing value for owners.

Housekeeping and maintenance

Our long-tenured associates are knowledgeable about each residence and implement our robust standards to care for furniture, fixtures, and property.

Aqua-Aston has established relationships with vacation rental distribution partners, and we offer a “book-by-unit” marketing approach in addition to the traditional “room category” rental approach. Our ability to offer both room category-based reservations and book-by-unit reservations means Aqua-Aston can achieve superior occupancy levels and maximized average daily rates, which can lead to higher Owner Returns –so you get the best of both worlds.

Dynamic yield management and key accounts

In addition to working with Online Travel Agencies, Aqua-Aston has a comprehensive distribution program that includes dynamic yield management and an optimized host of lower-cost proprietary channels. These include:

→ Wholesale and Corporate accounts

→ Military and Government agreements

→ A robust online presence via the brand-level Aqua-Aston website and property-specific web pages and sites, all of which feature mobile-responsive technology and a seamless user experience

Advertising through prime channels

Aqua-Aston secures reservations for the vacation rentals we manage through thousands of distribution channels, extensive search engine marketing, cost-per-click advertising, seasonal campaigns, and promotions on travel websites like Google, Expedia, Booking.com, VRBO, Airbnb, and many more.

A TEAM YOU CAN TRUST

We’re local

Serving Hawaii since 1948.

Since opening a 14-room property in 1948 in Waikiki, we have been creating memorable vacations for visitors and locals alike. With more than 75 years of experience in the business, today, Aqua-Aston manages 3,000+ units at 26 hotels and condoresorts in Hawaii, Arizona, and Costa Rica.

We’re industry leaders

We’ve always been on the cutting edge of innovation in the industry. In fact, Aqua-Aston was the first to introduce and adapt the concept of the condominium-style vacation rental. We can professionally manage and market your property with our proprietary technology, best-in-class resources, and through our longstanding relationships with industry partners.

We’re committed to you

Our award-winning team is 2,000+ associates strong. AquaAston is proud to have numerous associates who have been with us for decades and who truly care about providing a relaxed and satisfying experience for both homeowners and guests.

Award-winning team. Worldwide network.

Hawaiian green sea turtles, or honu, are a protected endangered species native to Hawai‘i

HAWAII ROOTS

BY

UPHOLDING

Ho‘okipa

CUSTOMER OBSESSED

We are gracious hosts.

THE FOLLOWING FIVE PROMISES, Aqua-Aston’s values shine through in all that we do:

Aloha

CARING CULTURE

We take care of each other, our guests, and communities.

Ho‘ohi

BETTER TOGETHER

Our associates work as a united team.

Kilohana

EXCELLENCE ALWAYS

We are committed to providing guests with lasting memories.

Kuleana

INTEGRITY FIRST

We believe it is our privilege and responsibility to serve you and others.

GUEST SERVICES

OUR GOAL

IS TO

CREATE

ENJOYABLE

VACATION EXPERIENCES and lasting memories for your guests, and increase the likelihood that they will become loyal customers and book with us again in the future. Here’s how Aqua-Aston ensures a smooth and easy process for each guest:

Pre-arrival

In addition to our ability to accept online reservations on thousands of websites, our global call-center reservations team is available 24/7 to help guests book their vacation over the phone, through online chat, or via Facebook Messenger, WhatsApp, Google Chat, or text message. Along with advertising, promotions, and other marketing initiatives, we also showcase the best features of each of our managed properties with authentic photos shot on site by our dedicated content production team.

Vacation In Progress

We stock necessary supplies for each guest to make their stay more comfortable. Our teams are available around-the-clock to assist with any needs and are always happy to provide guests with destination recommendations. We also know the important role that social media plays, and we have a robust team in place 24/7 to monitor, respond, or engage with guest posts about our managed properties. Aqua-Aston also provides guests with contactless services using our proprietary mobile technology, including the ability to text for services, to ask questions, to request a copy of their folio, and to check-out on their phone at the end of their stay.

Departure

Following each guest’s departure, we send a post-stay email and we encourage them to leave a review on sites like TripAdvisor to raise your vacation rental home’s score. AquaAston takes reviews seriously and we have a system in place to regularly review and respond to customer feedback. In case of a negative review, we have a turnkey process in place to ensure that our management is informed and that corrective measures can be taken to ensure guest satisfaction. Additionally, we encourage guests to sign up for our free A-List email database, which has nearly 1-million subscribers, to keep us top-of-mind for their next vacation.

We offer dedicated maintenance and housekeeping teams.

Global reservations team available 24/7 in multiple languages.

We are here for your guests’ needs.

The majestic bamboo forest along the Pīpīwai Trail in the Kīpahulu District of Haleakalā National Park

OWNER BENEFITS

WE VALUE YOUR BUSINESS

To show our appreciation for selecting Aqua-Aston to manage your vacation rental, we thank you with Owner Benefits.

Vacation when you want

Unlike other management companies that require a minimum 90-day window to book a reservation in your own vacation home, our booking window is flexible. In some locations, Aqua-Aston requires advance notice of just 30 days. Our reservations team can help book your stay.

XDiscover somewhere new

You can save up to 50% off when you book a vacation at one of Aqua-Aston’s branded hotels and resorts, including access to complimentary resort amenities.

Take the scenic route

Aqua-Aston owners also receive exclusive discounts on car rentals through our industry partners. This means more money in your pocket to explore on your next sightseeing adventure.

Picturesque Honolua Bay is part of an area known as the ahupua‘a of Honolua

Aloha from the team at

Aston at The Whaler on Kaanapali Beach

Comprehensive resort management since 2000

Unlock the maximum earning potential for your investment with our smart, turnkey, worry-free, full-service management program. Aqua-Aston’s depth of knowledge and market intelligence has positioned us as an industry leader. We pride ourselves on our performance and continue to provide owners with a well-managed property that maximizes returns, protects your asset, and builds value.

started the Aston resort

We are passionate about providing a level of service that will make us your partner of choice for years to come.

Our management and guest services teams are available to service owners and guests alike. Unlike other limited-service rental programs, our Maui-based team can provide an immediate response to any situation whether it be a housekeeping or maintenance issue or just a question.

Our approach offers far more to owners than any limited-service rental operator in addition to maximizing owner returns. It’s no wonder we are the preferred operator for the highest proportion of units in the building available for short-term rental.

Here are a few more reasons why we think you’ll love partnering with us:

→ Satisfied owners have partnered with us for decades

→ We have a proven track record of strong Owner Returns

→ We are a respected employer with many long-tenured associates

→ We have an engaged base of loyal, repeat guests who enjoy our robust services and amenities

→ We proudly support sustainable business practices, cultural education, and community causes

→ Our rental program has a AAA Diamond Rating and is ranked a top resort by TripAdvisor Travelers’ Choice Awards

Aqua-Aston Hospitality

rental program at The Whaler on Kaanapali Beach in 2000 and we have been successfully operating it ever since.

How do we compare to other vacation rental management companies in Hawaii?

experts doing business in Hawaii since 1948, with established industry partnerships

asset protection services that safeguard the value of your asset

sales, marketing, and revenue services, including dynamically managed rates

multilingual, global reservations team regularly updated by the Maui-based team

management, including an experienced, industry respected General Manager

service from a dedicated owner relations team who can assist you with reservations, improvements, general questions, and more

savings for owners with discounted rates that are easy to book online at other AquaAston branded properties

guest services, including text-message communication and mobile check-out

guest review management, response, and operational improvement protocols

notice

for you, your family, and friends with flexible 30 days’ notice

amenity fees are waived for owners – enjoy complimentary reserved parking, shell lei greeting, coffee, wi-fi, local and toll-free calls, pool towels, Blu-ray/DVD movie and PlayStation® 3 game rentals

owner-use: if your specific unit is occupied or scheduled to be occupied by a guest, an alternative unit can be made available for you as an alternative (subject to availability).

online access to income statements, monthly owner newsletters, property contact information, and more

filing services by an experienced finance team who understand Hawaii’s evolving state and county tax laws

“Peace of mind is so important, especially as an out-of-state owner. We have been partnering with AquaAston since 2018. The Aston family at The Whaler has a friendly and courteous demeanor, making it easy for us to pick up the phone or send an email because we know that they will answer our questions and take care of any concerns we have quickly. AquaAston’s management abilities, contacts, advertising, and care keep our property in exceptional condition and well rented. Our guest comments are always “outstanding.” We have no worries when we are thousands of miles away because we know that Aqua-Aston has fantastic maintenance teams and first-class housekeeping services. We have been very pleased with our partnership with Aqua-Aston. We would recommend them to anyone seeking a well-organized and professional group that always delivers professionalism with “Aloha.”

We have been part of the Aqua-Aston rental program since 2000 when they came on the property. We feel they have the best employees from corporate down. Aqua-Aston handles all aspects of our rentals, requiring no involvement from us. Our units are always in tip-top shape, and the maintenance staff treats our home with the same level of care they would give their own. This welcoming treatment continues until the guest is on their way back home. The cooperation between Aston’s staff and the Whaler Association staff is most impressive. Everyone works together and has the property’s success as their number one goal. If you own a home away from home on Maui, it is partly due to the shared caring feeling for the people and the ʻāina (land). Being a part of the Aston Ohana is the best decision you can make to enjoy and nurture your investment.

– J. AND B. DEDEN

Aloha! My husband and I have been participating in the Aqua-Aston rental program since it came to The Whaler in 2000. I like to call the Aston group “the crew” as they all work together for the common good. You would never find a property rental group with a more incredible group of professional, dedicated, caring, friendly, helpful, and nice people you like to call your friends. They excel in every area, from the back of the house to owner services, housekeeping, and maintenance. The continuity of the Aston employees makes the owners feel like they are “coming home” when they return to the islands. The Aston crew works tirelessly to keep our property in tip-top shape to bring the best possible return on our investments. The housekeeping crew keeps a watchful eye on our property which is such an essential part of their job. We often think how fortunate we are to own property in this beautiful spot, and the Aston crew is a big reason it is a very special place to be.

– J. AND M. OCHSNER

General Manager

– J. & H. REYNOLDS

We take great pride in the satisfaction of our valued owners.

Let our experience and expertise put your mind at ease.

As your partner our goal is to ensure that your investment is a success that works for you while you are away and can be enjoyed when you are on Maui.

Sincerely, Cherie Frost