CUSTOMER SPOTLIGHT

ER was a full-on fifteen-month journey for Waste-A-Way, of which Aquarius provided critical support for over six months. Not only did Waste-A-Way become the first waste disposal and recycling bulk haulier to successfully achieve ER, but they have also completely changed the way they work at every touch point of their business.

Ian Malone said: “This journey began by us wanting to achieve ER, so that we could stand out as a business and be formally recognised for operating to the highest standards of compliance - show customers how conscientious and committed we are. We achieved all of this, in no small part thanks to Aquarius – in fact at one stage, while we were sorting out all the checks for the asset listings, Subir was a constant feature on my recent calls list!”

“Moreover, operationally for us as a team working across three depots on a day-to-day basis, we have gained so much more than just ER by implementing this company-wide digital process.

“Moving away from a paper-based system to manage all our vehicle and asset maintenance procedures digitally and the integration with defect checking and tacho-analysis has been a game changer for us.

“We’ve been able to deploy people’s time more efficiently and quickly, including our mobile mechanics; and having full visibility in real time of our driver / vehicle / asset data for all three depots on one system is not only helping us keep our excellent ER compliance rating, but it’s also completely revolutionised the way we work for the benefit of our staff and customers,” confirmed Ian.