TALKING COMPLIANCE

Tacho Glitch Drags On

Confirms Guy Reynolds, Co-founder of Aquarius

Almost a year ago we broke the news about there being a ‘technical glitch’ with remote downloading on some GEN2 tachographs, and seemingly no resolution has been made yet. As a result, this continues to cause huge administrative headaches for several of our UK customers.

For background, we were told in November 2022 that a “fix would be released imminently”. At the time my initial response was, “what does imminently mean? Does this mean tomorrow, next week, next month, or next year?” We are now in June 2023 and still no fix has been released.

With the new Smart TACHO VERSION 2 being released in August this year (2023), could a fix for the current units now be ‘imminent’. Let’s hope so, because on top of this, we’ve also heard that some dealerships and OEM truck manufacturers are refusing to replace the faulty tachograph unit as part of the warranty.

As always, we would be happy to discuss this matter with any customers and we are open to questions – email myself, Mark Johnston or Marc Caplin.