Aquatic Leader Magazine Spring 2012 by American Pool Enterprises, Inc.

MUST-KNOW SAFETY

Swim Class Heros, Border Patrol & Road-Tested Safety Vests

TOP 10 Budget-Conscious trends for your property

And Accessibility for All THE BENEFITS OF EVOLVING REGULATIONS

What INVISIBLE THREAT is lurking just beneath the surface?

BUILD AN AQUATIC OASIS Engage the senses and enhance your property value

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2 Aquatic Leader Magazine SPRING 2012

TABLE OF CONTENTS

CONTENT

4 6 10 12 14 16 18 20 24 26 28 30

Message from Mitch And Accessibility for All Swim Class Heros Invisible Threat Prep Talk Just Add Water: Ingredients for your Pool Build an Aquatic Oasis Border Patrol Top 10 Budget-Conscious Trends for Your Property

Client Spotlight / Time After Time Road Tested Safety Vests Reflections | Pittsburgh

FEATURES

And Accessibility for All: The Benefits of Evolving Regulations By Scott Blander The Americans with Disabilities Act Final Standards for the Accessible Design of Recreational Facilities are coming into effect, so compliance is more important than ever.

Invisible Threat: What's Lurking just Beneath the Surface of Your Pool? By Jonathan White Microscopic pathogens are a real danger in swimming pools, spas and water parks. Pool operators must be educated about steps they can take to prevent the next RWI outbreak.

Prep Talk: Get Your Ducks In a Row with a Little Planning and Professional Insight By Michael Wright While uncovering and opening a pool has traditionally been an arduous—and sometimes scary—task, there are steps to take to reduce the stress inherent in the process.

Top Ten Budget-Conscious Trends for Your Property By Scott Wicks A listing of the top ten trends for you aquatic facility. From accessible renovations to outdoor living spaces, learn the best ways to invest in your facility.

A No-Cost Solution to Your Seasonal Staffing Needs Hotel Housekeepers Waiters / Waitresses Kitchen Staff Janitorial Services Bell Services Front Desk Clerk Retail Food Service And much more! Call us today for your stafﬁng solution.

1-866-446-2872 www.unitedworkandtravel.com

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Creators CEO / Mitchell Friedlander Art Director / Leah Vogely Copy Editor / Laura Laing Graphic Designer / Leah Vogely

Contributors Benjamin Basch Jenn Bell Scott Blander Doug Clarke John Dugan Mitchell Friedlander Tom Leonard Scott Small Marty Stewart Roger Thompson Jonathan White Scott Wicks Evan Winston Michael Wright

Publishing notes Aquatic Leader Magazine™ is published semiannually by American Pool Enterprises, Inc. It can be viewed online at: www.americanpool.com/aquaticleader

Message from Mitch Moving Forward

ublishing a magazine of this size and quality is certainly a daunting task. But since our inaugural edition last fall, you have told us that we hit the mark. I am overwhelmed by the positive feedback from our readers. Thank you.

From tips for hassle-free pool openings to articles addressing safety concerns facing the aquatics industry, our first issue of Aquatic Leader will remain a useful reference. And that was exactly our goal. Individually, our staff members and associates are very skilled operators; collectively we are much more. I am proud to offer even more relevant, practical advice and information for our readers. Of course, this is just the beginning for Aquatic Leader. To help you keep up with the everchanging aquatics industry, we are adapting and adding new sections and columns. This issue introduces a new regular feature, called “Client Spotlight,” which—you guessed it—tells the story of one our clients. Thinking of renovating your pool? Check out our top ten budget-friendly ideas. Or if opening your seasonal pool makes your palms sweat each year, take a look at the great, nerve-busting tips offered in this issue.

Please send reprint requests and letters to: Aquatic Leader Magazine American Pool Enterprises, Inc.

I am proud to say that Aquatic Leader offers an honest and unbiased view of the critical topics that influence our industry today.

11515 Cronridge Drive, Suite Q Owings Mills, MD 21117

So sit back, relax and enjoy this issue. Then let us know what you think.

P. 1-877-920-7665

Professionally yours, General information about the company and its services may be found at: www.americanpool.com.

Advertising Partners Alliant Insurance Services, Inc. Compu Pool Products Hayward Pool Products Merlin Industries, Inc. SGM Finishes

Mitchell Friedlander Chief Executive Officer American Pool Enterprises, Inc. Family of Companies mfriedlander@americanpool.com www.americanpool.com

Specialty Pool & Fountain S.R. Smith United Work and Travel Unless otherwise noted, photographs are provided by istockphoto.com or corbis.com.

Photograph taken by Alisae Ostendorf

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And Accessibility for All | Feature

&ACCESSIBILITY FOR ALL

he time has almost come. On March 15, 2012, the Americans with Disabilities Act Final Standards for the Accessible Design of Recreational Facilities are coming into effect, so compliance is more important than ever. That means all swimming pool facilities must be compliant by opening day 2012. Unfortunately, some facilities managers may overlook the fact that these new requirements apply to the entire recreation facility, including restrooms, changing and locker rooms, wading pools, spas and the main pool. Luckily, construction and pool management compa-

THE BENEFITS OF EVOLVING REGULATIONS BY SCOTT BLANDER

nies are fully mobilized to ensure a smooth opening and operating season for their clients. And while there may be exemptions, when in doubt, comply. “Unless you know with 100 percent certainty that you are exempt, noncompliance could leave you susceptible to possible lawsuits,” notes Brian Bergeski, construction vice president, American Pool Management of New Jersey. “Even if the lawsuit is won, the trouble alone could amount to a bigger financial hit than playing it safe and conforming in the first place.” The original Americans with Disabilities Act was enacted in 1990 by the Department of Justice to make public spaces more accessible for those with disabilities. This law applies to several settings, including public transportation, public recreation and dining venues and housing. The standards, signed into law in 2010, include key changes to the accessibility requirements of public facilities like swimming pools, amusement parks and golf courses. Most people are familiar with regulations that oversee restrooms and parking lots, and many facilities may already be in According to the latest census, the number of adults who are compliance in these 55-years-old and older is growing at a 2.8 percent annual rate. areas. However, how

6 Aquatic Leader Magazine SPRING 2012

“

Ever yone should have access to the health benefits of the water, regardless of age or condition.

”

the law affects water features (pools, spas and wading pools) may be less clear. The new requirements are in place for both small and large facilities. Swimming pools with a perimeter of more than 300 linear feet must have two accessible means of entry, one primary and the other secondary. Pools less than 300 linear feet in perimeter require one primary means of entry, such as a chair lift or a sloped entry. Secondary means of access may be a transfer wall, transfer system or pool stairs. Enforcement of all ADA rules is done by the federal government on a complaint basis. In other words, local jurisdictions do not have the authority to enforce these laws in most cases. Anyone has the right to sue or file a complaint against a facility, and it’s always cheaper to be compliant. Fines can soar to $50,000 per violation, and the cost of defending a lawsuit can be much, much higher. The complexity of the law, along with the cost of addressing complaints, suggest that pool owners should consult experts and do their own research before deciding on renovations or making the assumption they do not need to be compliant. Many facility managers see the revised standards as a blessing, and indeed there may be some marketing and sales benefits in these new requirements. Lori Morell, health and wellness coordinator for the Parker at Stonegate Assisted Living Facility in Highland Park, New Jersey, notes that the new law will encourage elderly and disabled patrons to take advantage of pool and spa facilities—improving their health and

As more and more medical professionals are prescribing aqua fitness for their elderly, disabled and injured patients, properly equipped pools will be ready to serve these new members and patrons.

quickening rehabilitation after injury. “A warm pool is the ideal place for people 55 and over,” she says. “The buoyancy of the water offers immediate relief for aches and pains and exercise is medicinal and therapeutic for sufferers of debilitating conditions such as fibromyalgia and joint disease.” The Parker facility voluntarily built their pool with a zero-depth entry ramp, long before it was required by the ADA. And in order to maximize the investment, the center opens its aquatics facilities to the non-resident community for a small fee. Getting ahead of the curve was a smart move. According to the latest census, the number of adults who are 55-years-old and older is growing at a 2.8 percent annual rate. By comparison, the overall U.S. population growth rate is only 0.85 percent. That means this population is expected to double in size before 2050, and targeting this age group is a solid financial investment. Knowing how to reach this population is an important piece of the marketing puzzle. The secret is encouraging seniors to stay active— for longer and at higher levels.

This approach has psychological as well as physical advantages. Seniors want to feel young, so providing activities that they have enjoyed throughout their lives is a good way to keep these active adults coming back. Making a facility more accessible can keep this age group active and happy. So while some pools will undergo great costs in order to meet the new ADA regulations, these same facilities could see a healthy return on this investment. As more and more medical professionals are prescribing aqua fitness for their elderly, disabled and injured patients, properly equipped pools will be ready to serve these new members and patrons. The key is making the right investment for the property. As the regulations outline, pool managers have some choices in how to ensure accessibility. Each of these options has its own advantages and disadvantages, including cost. The challenge for industry professionals will be providing clients with the most appropriate compliance solutions. And because this law affects many commercial facilities, there is heavy demand across the industry, including manufacturers and service providers as well as

the facilities themselves. “There are new products coming out on a weekly basis, so we must be very vigilant to give our clients the most viable, cost-effective options,” says Benjamin Basch, president of American Pool Management of New Jersey.

Lifts A lift or chair is the most common primary method of pool entry or exit. It is also the easiest to install in an existing facility. Lifts may be permanent, semi-portable or portable. The law requires that the lift be available at all times during the pool’s operating hours. Therefore, experts recommend that a fully charged, spare battery be kept on hand and the lift be maintained properly to keep it in good working order. A portable lift is battery powered, and the entire unit is moveable. These can be wheeled to the edge of the pool and easily stored on or off the deck. Because the lift is portable, no deck work, bonding or grounding is required, meaning a possible savings of thousands of dollars in installation expenses. However, the lift must be poolside during the pool’s operating hours.

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And Accessibility for All | Feature

The complexity of the law, along with the cost of addressing complaints, suggest that pool owners should consult experts and do their own research before deciding on renovations or making the assumption they do not need to be compliant.

Semi-permanent lifts are installed on the deck but can be easily removed from the deck if necessary. Some deck work is required for the anchor, which in turn requires bonding and grounding. After installation, recertification by an electrical inspector may be necessary. While many semi-permanent lifts are hydraulic and use a fresh-water line and hose attachment, battery-powered lifts reduce installation costs, because no fresh-water line is necessary. Permanent lifts are similar, but rather than sliding in and out of an anchor, they are securely bolted to the deck and can be removed in case of an emergency or for winterizing. Like semi-permanent lifts, these are also available with either battery or hydraulic power and require deck and bonding and grounding work. Semi-permanent and permanent lifts are

more aesthetically pleasing and do not require any additional effort. On the other hand, portable lifts are filled with counterweights to offset the weight of the patron. Therefore these require an able-bodied person to move them into place when the pool opens and return them to storage when the pool closes.

Sloped Entry Another primary-means option is sloped or beach entry—a gradually declining ramp leading into the water. Many pools in senior communities or assisted living facilities were originally constructed with sloped-entry, because they make it easier for less mobile swimmers to enter and exit the water. While it is possible to install a sloped entry in an existing pool, Bergeski notes that this is a very complex project that can cost upwards of $20,000. On the other hand, for new pools,

a beach entry may be the most cost-effective way to meet the new regulations. The ADA specifies strict guidelines for slope, width and handrail installation, as well as other requirements. When installing a sloped entry, pool owners should consult construction companies that are well acquainted with the law.

Transfer Walls and Stairs For larger pools, a secondary means of entry is required. One example is transfer walls. These raised walls along the edge of the pool feature a grab bar that allows a patron to move from a mobility device into the pool or spa. Transfer systems, also known as transfer stairs, are common in many outdoor pools. The systems are constructed atop the pool’s or spa’s regular staircase, creating a raised set of stairs with a railing and a platform. Like with transfer walls, patrons can maneuver from a mobility device onto the platform and then walk down the extended staircase into the pool or spa. Accessible pool stairs are another option. Designed to provide assistance with balance and support, these structures help patrons move from a standing position into and out of the water. However, they cannot act as the primary means of entry.

Beyond the Pool Wading pools are also required to have sloped entry to the deepest point. Because the average

Swimming facilities are an investment into fitness, leisure, therapy and well-being—for everyone. The new ADA regulations broaden these opportunities for the elderly and disabled, providing accessibility for all.

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wading pool is between six inches and two feet deep, it is impossible to install a lift or other means of entry. But unlike sloped entries in swimming pools, handrails are not required. Because installing sloped entries is extremely expensive and there are no other accessibility options, wading pools do not need to comply. However, sloped entries should be planned for future renovations of wading pools. Spas must include at least one accessible means of entry—either a lift, transfer wall or transfer system. It is also important for properties to keep in mind that saunas, steam rooms, play areas and locker rooms must also be ADA-compliant. Aquatic recreation facilities, or water parks, are not exempt from the new rules. Like swimming pools, these attractions must provide at least one means of accessible entry into water features. Options include a pool lift, sloped entry or transfer system, but the choices are not limited based on the perimeter of the facility. These regulations must be met on wave pools, lazy rivers or where user entry is limited to one area. While accessible entry or exit is not required on catch pools (pools at the end of any type of water slide), an accessible route must be connected to the edge of the pool. In other words, swimmers should be able to access the edge, but the catch pool itself does not require an accessible means of entry. So what does all this mean? Chances are, there is a lot of work to be done. Some pool owners will need to investigate the law further to see how to proceed. Others may have already contracted for the work to be done. Since these new regulations are going into effect for all public facilities, vendors and contractors may have full or nearly full spring calendars. Getting a quick assessment and a bid could mean the difference between opening on time or playing catch up. Still, the benefits are many, as facilities take advantage of a growing population of people 55-years-old and older. These seniors are staying physically active longer and enjoying water exercise, broadening pools’ market base. But the worst thing pool owners can do is nothing. Swimming facilities are an investment into fitness, leisure, therapy and well-being— for everyone. The new ADA regulations broaden these opportunities for the elderly and disabled, providing accessibility for all.

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Swim Class Heros | Fitness Spotlight

SWIM CLASS HEROS By John Dugan

There are many advantages to aquatic exercise, but there are also many safety considerations. Be sure to consult with your doctor before diving into a swimming regime.

s any runner knows, shin splints, aching knees and sore ankles come with the thrill of hitting the road in a pair of sneakers. Inevitably, joints and bones start to feel the effects of pounding the pavement mile after mile. And yet, even the least athletic person may be looking for ways to shave off a few pounds, tone up and get a great cardiovascular workout. Aquatic exercises are all-in-one workouts that promote weight loss and physical fitness. Gentler on the joints, these workouts are great for novice athletes or those recovering from injury. Simple movements become more strenuous with the resistance of water, which helps strengthen the muscle

As water exercise gains popularity, classes can be found in a variety of locations, including the YMCA, Boys and Girls Club and local gyms. Of course, anyone new to exercise should consult a doctor before beginning a fitness routine.

In the Comfort Zone Running can be tough on joints, but there’s one ailment that runners don’t have to consider: eye redness. Bloodshot and burning eyes are common concerns for swimmers and other aqua exercisers. Still, eye redness is not caused by pool chlorine. In fact, when the amounts are within health code standards, free chlorine has neither a scent nor a direct affect on the eyes.

damage to treated hair. And a generous application of moisturizer after showering will help keep the skin soft.

Safety First When putting the body through any strenuous workout, comfort is important. But safety is critical. Even when swimming, it’s important not to overheat. The pool’s water temperature should be no higher than 86 degrees Fahrenheit. If the pool is too warm, the body will not cool off properly, increasing the risk of heat exhaustion. Exercisers should be sure to consume plenty of water during all exercises. When surrounded by water, it is very easy to forget that the body still needs to hydrate.

FINDING A SWIM INSTRUCTOR

around ligaments and tendons, as well as sore joints. Aqua aerobics and swimming classes feature different types of exercises and strokes, while bolstering swimming skills. Even novices can burn 500 calories in 30 minutes of swimming, while reaching their maximum heart rate and toning all of the major muscle groups. In fact, jogging in the water burns more calories than on land. And since a body is buoyant in water, this exercise reduces the stress on muscles and joints.

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When looking for a water aerobics instructor, make sure that the teacher is a Certified Personal Trainer (CPT) from an accredited association. A good instructor will have a strong background in aquatic activities.

someone with the experience you need. If you have special concerns, like injuries or diabetes, be sure to let your instructor know ahead of time. You may need to alter your workout to avoid injury or maximize rehabilitation.

Swimming instructors should be certified as Water Safety Instructor (WSI) from an accredited program. Instructors may specialize in children or adults, so be sure to look for

While lifeguards are excellent swimmers and certified in lifesaving, CPR and first aid, they are not trained in teaching proper swimming techniques or conducting water aerobics classes.

On the other hand, the pH of a pool can cause eye irritation. Human eye fluid has a pH of 7.4, so the ideal pH range for pool water is between 7.4 and 7.6. Anything outside of this range may cause redness and burning. If you don’t know what the pH is of a pool, wear goggles to prevent any eye irritation. Although it may not irritate the eyes, chlorine can dry out the skin and hair. To combat this problem, rinse off in the shower after a class. A swimmer’s cap can protect the hair and scalp, while preventing discoloration or

Swimming in a public pool usually means that a certified lifeguard is on duty. But while swimming in a private residence, it is important to have a responsible adult in the area at all times. Even professional swimmers can cramp up in the middle of a workout, preventing them from swimming to safety. Of course, all pool safety rules should be followed to the letter. Deck surfaces can be slick, so be careful when walking around the pool or getting in and out of the water.

POCKET FIRST AID & CPR Available for both the iPhone and Android systems, this app is specifically tailored to cardiac emergencies, including updated guidelines for first aid and CPR used by the American Heart Association. With high-resolution images and videos that are stored directly on your smart phone, the app can help you successfully navigate a variety of medical emergencies—from cardiac arrest to cuts and wounds. (Drowning emergency information is not included.) The newest version includes brand new content, including the American Heart Association Guidelines on CPR and emergency cardiovascular care. Pocket First Aid & CPR is available for $3.99 in the Apple App Store and $2.99 in the Android market.

EMERGENCY FIRST AID GUIDE Stuck without a signal? This app could save a life. Phoneflips’ Emergency First Aid Guide app for Android and iPhone is a substantial database of emergency information. Best of all, it requires no internet connection. Featuring a collection of dozens of useful topics, symptoms and treatments, this app includes full-color images that illustrate symptoms and techniques. Special sections highlight infant and child emergencies, notes for professional health-care givers and even international emergency numbers. Emergency First Aid Guide is available for $0.99 in the Android Market and iTunes.

SOS by the AMERICAN RED CROSS S.O.S., the new mobile app (for Android) from the American Red Cross, provides emergency care instructions and an expansive resource guide to help save lives during emergencies. With more than 30 adapted protocols and even 3D

Discover valuable lifesaving tools in these smart phone apps. Though informative, these programs will not replace professional safety training or certifications. In the event of an emergency, always call 911.

animations, S.O.S. makes it easier for the average person to help in an emergency. The app’s resource guide covers more than 50 common emergency care situations with easy-to-understand instructions for treating a variety of medical injuries and conditions. It also features enhanced 911 dialing, with a map that pinpoints the caller’s exact location. S.O.S. is free and available from the Android Market.

EMERGENCY TOOLS FREE Emergency Tools Free offers several useful features to help during an emergency situation. No matter where the user is located, this app gives immediate access to emergency numbers including fire, police and medical. Emergency Tools Free can also read the phone’s GPS location for automatic selection of emergency numbers. Other features include a compass, flashlight and the ability to text or email for help. With the included home screen widget, any feature can be launched with one click. Emergency Tools Free is available for free in the Android market.

Survey What app would you like to see on your smart phone? Go to americanpool.com/app to give us your opinion.

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invisible THREAT BY JOHNATHAN WHITE

For millions of years, mankind has had a rational fear of invisible creatures lurking underwater. To this day, humans fear attacks in rivers and oceans, from animals like sharks, jellyfish and water snakes. While these animals receive a lot of attention, a much smaller and even more dangerous breed of beast must be accounted for. And it lives much closer to home. Microscopic pathogens are a real danger in swimming pools, spas and water parks. That’s because they

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can cause Recreational Water Illness (RWI) outbreaks, which can close the facilities. Pool operators must be educated about steps they can take to prevent the next RWI outbreak from occurring at their pool. Since a pool is such a dynamic environment, microscopic bugs have numerous opportunities to invade. Pathogens can infiltrate the pool in rainwater runoff or sewage overflow, but most commonly they wash off of swimmers’ bodies.

Thankfully, properly implemented, traditional technologies like chlorination and more modern techniques like ozone filtration and UV irradiation kill the vast majority of microscopic intruders. These filtration methods, combined with a well-coordinated and poolwide effort to prevent the transmission of RWIs, are the best ways to keep your pool safe. The most important aspect of pathogen prevention is coordinating between health departments, pool owners, pool operators, maintenance personnel, lifeguards and swimmers. Health departments must first set appropriate regulations, but those requirements aren’t effective unless they are followed. Pool owners should be familiar with the variety of ways to prevent RWIs, while pool operators must work with the staff to educate the patrons and establish a system of inspection and surveillance to enforce local regulations. RWIs have been well studied, making outbreaks easier to avoid. In 2007, there were 116 nationwide outbreaks in treated recreational water, including swimming pools. More than 60 percent of these caused gastrointestinal illness, the most common type of RWI. Eighteen percent of the outbreaks were skin-related, and 12 percent caused acute respiratory illness. Researchers also know what caused the outbreaks. Sixty-five percent were caused by parasites, 21 percent by bacteria and 5 percent by viruses. Currently, the most difficult pathogen for any pool to manage is cryptosporidium. Unfortunately, it is also the most common. A chlorine-resistant parasite, cryptosporidium (or “crypto” for short) can live for days in a properly chlorinated pool, causing those infected to experience prolonged diarrhea and other severe stomach ailments. Once crypto has entered a pool, hyperchlorination is the only way to remove it. Bacteria, like Legionella, Shigella and E. coli, can also cause outbreaks of illness. While some bacteria are planktonic, or float in the water, 99 percent of them can be found trapped on pool surfaces in slimy colonies known as biofilm. Especially common in pipes, biofilm also

forms on pool walls, patio furniture, bathrooms, skimmer baskets, filters or any other warm and damp surface. In humans, biofilm bacteria can cause serious respiratory, dermal or central nervous system illnesses. Both self-perpetuating and difficult to remove, biofilm causes major problems for a pool, even if nobody becomes sick. Resistant to disinfectants, due to its excretion of a protective coating called exopolysaccharide film, the only way to treat these colonies is through mechanical scrubbing, brushing and vacuuming. Then chlorine or another disinfectant can bypass the protective slime and kill the bacteria directly. After this physical scrubbing, the remaining biofilm must be removed from difficult-to-access places, like filters, with chemical additives and enzymes, such as Pool First Aid. Unfortunately, chlorine’s effectiveness is weakened by biofilm; the more biofilm present in a pool, the more disinfectant is required to maintain sanitation. Some biofilm also has a very low pH—sometimes less than 1—causing expensive corrosion of metal surfaces like pipes. To prevent damage to facilities or an outbreak of RWI, be sure to check disinfectant and pH levels twice a day. In addition, the pool should be regularly scrubbed and cleaned and pool water and filters replaced according to manufacturer’s guidelines. Vigilant maintenance is the key to preventing and eliminating biofilm. Other water-borne pathogens are easier to treat and prevent but can be just as dangerous to swimmers. Giardia is a parasite like crypto that can cause extreme stomach ailments. A properly chlorinated pool will destroy giardia in less than an hour. Planktonic bacteria can also be controlled effectively with chlorine, as can viruses. Continued and well-coordinated maintenance can prevent illness. A pool’s chemistry must be constantly monitored to ensure maximum filtration of microscopic pathogens. Chlorine levels in a pool should always fall between one and three parts per million (ppm), whereas warmer waters are better served by two to four ppm. If you use bromine in your facility instead, levels should be slightly higher, between two and

“

VIGILANT MAINTENANCE IS THE KEY TO ELIMINATING BIOFILM FROM YOUR FACILITY.

”

five ppm for a pool and four to six ppm for a hot tub. If levels are too low, pathogens may survive. If they are too high, the pool water will irritate swimmers’ skin and eyes. The pH level and chlorine levels work hand in hand to maximize effectiveness. If the pH falls below 7.2, the water can irritate swimmers’ eyes. If it rises above 7.8, chlorine will be less effective. Other factors like alkalinity, calcium hardness and total dissolved solids must also be routinely checked; reference your pool filtration system’s paperwork for specific guidelines. Another vital piece of the RWI prevention puzzle is a fully functioning filter system. Some older facilities combine the filtration system of the kiddie pool with that of the main swimming pool. This is not a good idea, because kiddie pools are more susceptible to RWIs. If the filtration systems are separate, infection can be limited to the kiddie pool. All filtration systems, regardless of age, should be routinely checked for repair and maintenance. This includes all chlorine systems as well as newer ozone, UV and mixed oxidant filtration systems. Even the newest technology is useless if it isn’t working properly. The last thing any pool owner or operator wants is for their patrons to come down with any type of illness. Properly maintaining pool equipment and water chemistry, as well as ensuring that everyone is educated about your facility’s rules and regulations, can minimize the chances of an outbreak. As Mom used to say, “An ounce of prevention is worth a pound of cure.” When it comes to recreational water illnesses, a ton of cure is more accurate.

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Prep Talk | Feature

PREP TALK BY Michael WRIGHT

GET YOUR DUCKS IN A ROW WITH A LITTLE planning and professional Insight

We’ve all been there—afraid to open a container of mysterious leftovers in the fridge. Is it better to brave a revolting smell in order to save the container or should the entire thing be thrown in the garbage? This decision is no big deal, compared with the worry that some pool owners face when it’s time to reopen. What lurks below the pool cover and inside the pipes? Will costly repairs be necessary? Has cold weather cause unexpected damage? Unlike the previous scenario, tossing the pool is not a viable option.

hile uncovering and opening a pool has traditionally been an arduous—and sometimes scary—task, there are steps to take to reduce the stress inherent in the process.

Plan Ahead Your best bet is to get started as soon as the snow melts. Evaluate the pool and surrounding facility for any potential fixes, safety hazards

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or damage caused by harsh weather. Be sure to request the help of pool professionals with commercial pool experience. Not only can they offer the most up-to-date information on repairs and new products, but they are also familiar with federal, state and local codes. The next step is to call a licensed electrician with experience servicing pool equipment. Electricians will examine the entire site, including the filter room, guardroom, club-

house and restrooms. They can also test circuit breakers, GFI outlets, light bulbs and any other electrical fixtures. Coordinating with pool and electrical professionals means quickly identifying items that need repair. Remember to keep an open mind during the entire process. Most likely not all issues will be identified immediately, however, this check reduces your chances of a last-minute emergency.

QUICK Tips Entering into a comprehensive year-round contract with a professional pool company for a seasonal pool will preserve your amenity, reduce total dollars spent and proactively tackle inevitable repairs.

A preoperational inspection offers several benefits: Reviews the work and recommendations provided by contracted professionals Alerts you to items still in need of repair to prevent injury, reduce liability and improve safety Provides guidelines for passing the required in-season inspection Drastically reduces the possibility of in-season closures Develops positive relationships with inspectors

Avoid Shortcuts Be proactive and allow time for repairs. This ensures that the equipment is functional and the facility is spotless—in time for the scheduled opening. A pool professional can provide advice on the big questions: for example, whether a pool must be drained and cleaned with a light acid wash or if the water can be salvaged with an intense chemical treatment. Fully investigate the pros and cons of each option and seek services at a competitive price. While quick fixes sound attractive during the pool opening process, they won’t necessarily save time or money. Transforming a murky green swamp into clean, gleaming pool can seem overwhelming, especially in light of the nonstop countdown toward opening day, but a pool operator should never cut corners.

Once the water is blue and the filter system is operational, it’s time to fit the pool with the necessary safety and operational equipment. Requirements may differ from region to region, so be sure to consult federal, state and local codes. These rules may have changed from the previous year, so be sure you have the most recent information. From automatic vacuums and remote control skimmers to tile brushes and liquid solar covers, operational equipment choices are endless. This category encompasses all tools, toys and furniture to keep the pool clean and patrons happy. If there is a need, there’s a company that manufactures a solution.

Prepare for the Inspection

about equipment and storage procedures. Don’t just make these announcements in a meeting. Put them down in writing. Update your policies and procedures manual and have staff members sign an agreement noting they read and understood the document. Lastly, be sure to update and repair signage so that patrons are aware of safety rules and pool procedures.

Don't Stop While in many parts of the country pool season only lasts three months, a pool requires 12 months of attention. Inspections should take place at least three times per year. Pool professionals can help with proper winterization. During the off-season, water should be shocked and maintained, and water levels should be monitored and adjusted. When a pool is given year-round attention, most spring surprises and opening problems can be avoided. A comprehensive year-round contract with a professional pool company can preserve your amenity, reduce total dollars spent and proactively tackle inevitable repairs.

Don’t let upcoming summer inspections sneak up on you. A pool professional can tell you which inspections are needed to comply with governmental guidelines. Usually there are two components—safety and electrical. It may even be a good idea to ask for an inspection before the pool opens. This advice may seem counter intuitive, but a preoperational inspection could offer greater protection in the long run. Inspectors appreciate proactive pool owners who are eager to follow the law. Even if the pool www.sgm.cc fails inspection, fines will not be issued because the pool is not open.

The Details Next up is providing the pool staff and vendors with information needed to ensure safety and proper management. It is critical to carefully outline details like pool rules, hours and daily routines. In addition, consider disseminating information

Over the last three decades, hundreds of thousands of Diamond Brite pools have been installed, including major water theme parks, international resorts, commercial and residential pools and spas throughout the world. SGM’s Diamond Brite is clearly the choice of quality contractors, architects and designers worldwide.

Also available:

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Granite, Bluestone and Brick coping

By Thomas Leonard and Marty Stewart Understanding your ingredients is the first step to becoming a great chef. When it comes to swimming pools, the options seem endless. Here are some of the materials you'll need to consider for your next pool renovation. Photography by Leah Vogely

Plaster

Fifteen years ago, the majority of commercial and residential pools were finished with a standard white plaster. In fact, white plaster has been the industry standard for as long as people have been building swimming pools. Today, the landscape of plaster is filled with a myriad of choices. Color dyes and aggregate finishes have exploded onto the plaster scene. Diamond Brite, River Rok, Colorscapes, Quartzscapes and Stonescapes are other popular finishes throughout the industry. With so many finish options available, the choices may seem overwhelming. Classic White Standard white plaster is a combination of white portland cement, white marble aggregate (or marble dust) and water. The most economical swimming pool finish, standard white plaster offers a smooth, classic look with a light blue tint. Color Dye Plaster Color dye plaster has the same smooth, flat finish as classic white plaster but with a liquid or powder pigment additive. A number of pigment options are available, and colors can even be customized. Color Quartz A blend of white portland cement, marble dust and color quartz, this finish comes in a variety of colors or can be combined with white or color dye plaster to create a multitude of looks. There is no way to predetermine the exact color the pool will be; factors such as pool size, depth and sun exposure all play a role in the final color of the pool.

Natural stone aggregate, blue color dye plaster and gray plaster

Color quartz is a harder plaster finish then classic white and has a slightly rougher feel. Pebble/Aggregate Finish Pebble finish is a unique alternative to classic white plaster. The size of the pebble affects the texture of the finish, and a wide variety of colors and finishes are available. Because there is less cement in the aggregate finish, it is more stain-resistant than classic white plaster. It also is a more durable and harder finish than the classic white plaster. No matter what your finish, water chemistry is a major factor in keeping it bright and long lasting. Poor water chemistry changes finish appearance and shortens its life. In addition, the length of the warranty depends on the finish choice. The standard industry warranty for classic white, color dye, and color quartz is usually one to two years, whereas the manufacturer offers a five to ten year warranty for pebble/aggregate finishes.

Color quartz plaster

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Double-glazed mosaic tile

Coping

Classic 6 x 6 double-glazed, frost-proof tile

In commercial applications, the most commonly used product is precast coping with a raised safety grip edge, a feature that is required in most jurisdictions. Although it can be colored or finished with a terrazzo veneer, white is the most common finish Many commercial properties are now turning to brick safety grip, which also meets code requirements in most jurisdictions. Like precast coping, it is offered in a variety of standard color choices. Brick coping has a more dramatic effect than white precast. The residential market offers many more choices for coping, from standard products such as precast and brick to more customized products like travertine, bluestone, limestone and granite. Some of these are available in radius programs, allowing for full-size, seamless coping installations on a freeform pool. With a bullnose finish, they are user-friendly and offer a more elegant look.

Tile The most commonly used tile on commercial pools are 6” x 6”. These products are the most cost-effective and easiest to maintain and clean, and they also feature depth marker options. Mosaic patterns are beautiful but may increase potential repair costs. In addition, there’s no guarantee that specialty, replacement tiles will be available, as

Colored glaze and natural quartz tile

some manufacturers regularly discontinue designs and patterns. A wide array of waterline tile is available for residential pools, including a myriad of choices that can be mixed and matched to compliment the coping and plaster selections. Subcontractors should leave several square feet of the selected tile with the customer once the job is complete, in case repairs are necessary.

Decking Decking for commercial pools is typically broom-finished concrete. Properly spaced expansion in the deck surround with a urethane-sealed and unobstructed expansion joint at the coping perimeter extends the life of the decking and reduces the need for repairs. This is typically done with a 4” foam expansion separating the concrete pool deck from the pool coping. In addition a ½” urethane sealant is placed to offer

Classic 3 x 3 doubleglazed, frost-proof tile

a water-tight seal. Concrete pavers are another option, offering a variety of sizes, colors and textures.

Caulking

Caulking is not only a decorative finish for pool decking expansion joints but a critical product that keeps water out of these joints during the freeze/thaw cycles. Like the decking itself, caulk is available in a wide variety of colors. Gray polyurethane caulk

SPRING 2012 Aquatic Leader Magazine 17

Build an Aquatic Oasis | Construction Spotlight

BUILD AN AQUATIC OASIS Engage the senses and enhance your property value

By Doug Clarke

or 30 years, swimming pools have Cool Stuff been the standard luxury amenity for Whether the new feature is designed for residential and commercial properties. cooling off or to put off a cool vibe, lots But flashier features, like waterfalls, fountains of simple—and more complex—options and specialty lights are becoming more and are available. Misting jets are perfect for more popular. Not only do these additions hot summer days or evenings on a rooftop make the landscape more attractive, but they deck, while foggers add drama to almost also help extend the season, encouraging any setting. community use of the property, even when The juxtaposition of fire and water—in the pool is closed. bowls along the sides of a pool, Today, many of these on the surface of the water or features appeal to three of tucked inside waterfalls— The good news is our five senses—sight, sets a spectacular mood that water and light sound and touch— for evening parties. features can be setting the mood Specialty fountains, added to existing for special events like laminars and structures— or offering another leapers, feature “rods” dimension to swimof lit water that appear sometimes relatively ming and water play. perfectly still or leap from inexpensively. A trickling waterfall can place to place. have a calming effect, while Where Water is the Star lights and music can pump up From ancient Rome to modern times, water the excitement. features have graced public forums, memoThese special features aren’t free, but rials and plazas. The Ground Zero Memorial they can be a great investment, increasing in New York and the 9/11 Memorial at the total value and attracting new residents and Pentagon illustrate the importance of water in members. The good news is that water and architecture and its fundamental appeal. light features can be added to existing strucAbove-grade features are among the most tures—sometimes relatively inexpensively.

18 Aquatic Leader Magazine SPRING 2012

common types of fountains. Typically, an elevated basin of water surrounds a centerpiece that cascades water from its top to the basin. Sometimes the water encircles a sculpture, and in other pieces the sculpture itself is a fountain. Either way, the eyes and ears are attracted by the movement and sound of the water. And the sculpture is attractive even when the water is not running. Typically, a feature like this is the focal point of an entrance or plaza and has appeal at any distance. Water movement can be artistic on its own, like the Fountains of Bellagio in Las Vegas. On a smaller scale, floating fountains adorn many golf courses, retention ponds and other man-made bodies of water. The ponds need these features to remain healthy and aerated, but the fountains are also beautiful to look at and calming to hear. Another popular above-grade feature is the waterfall. Whether the water cascades down a rumbling rock mountain or forms a sheer curtain falling from a smooth flat weir, the movement and sound can be striking. Flat decks can be fitted with embedded nozzles for at-grade features. And pondless waterfalls are perfect for small landscapes. These nearly invisible features produce an understated effect. Plus, eliminating an exposed body of water means less maintenance

Whether muted lighting for an intimate gathering spot or a programmed multicolored light show to create buzz, lighting should always be considered a primary element of any water feature.

Image provided by Fusion Pool Products www.fusionpoolproducts.com

and total water usage. But most importantly, these options reduce the risk of drowning and entrapment. At-grade water features are also readily accessible for the handicapped.

gathering spot or a programmed multi-colored light show to create buzz, lighting should always be considered a primary element of any water feature.

Turning Up the Lights

What’s that Sound?

The advent of LED lighting has changed water feature offerings. In just five years, the availability and cost of these fixtures has improved dramatically. And that’s a great thing, since a light show can be the simplest and most dramatic way to add pizzazz to a pool. The refraction of light off of dancing water adds sparkle that can draw the attention of any passer-by. And of course light can also set the mood. Whether muted lighting for an intimate

Pools and water features offer unique challenges for sound systems. Clearly, water damage and corrosion are of big concern. And good acoustics, that don’t compete with fountains or conversations, are important to consider. The trouble is that pools—whether indoors or outdoors—have notoriously poor acoustics. Concrete or stone surfaces are not the best options for conducting sound

properly, and large groups can muffle music or spoken announcements. Commercial products offer the best solutions, as they’re designed for larger spaces and bigger crowds. Speakers can be installed above and below water, so that no matter where guests are, they can hear what is being broadcast. For the most sophisticated facilities, sound, light and water features can be synchronized for stand-alone entertainment or moodsetting backgrounds. Water has a universal appeal that few other amenities can match. Actively engaging sight, sound and touch, animated water can set the mood, draw attention and offer a spectacular first impression.

Misting jets are perfect for hot summer days or evenings on a rooftop deck, while foggers add drama to almost any setting.

SPRING 2012 Aquatic Leader Magazine 19

Border Patrol | Sponsor Article

BORDER PATROL By Evan Winston

obert Frost once wrote that fences make good neighbors. For pool owners, this sentiment couldn’t be truer. That’s because drowning statistics are pretty scary numbers. According to the Centers for Disease Control (CDC), an average of 10 people die from drowning each day. Of these 10, two are younger than 14 years old. In fact, drowning is the sixth leading cause of unintentional injury death for people of all ages, and the leading cause of death for children ages 1 to 14 years. For children ages 1 to 4 years, most drownings occur in residential pools. Caregivers report that these children were last seen in the home and were out of sight for less than five minutes. These risks aren’t limited to humans. It’s estimated that thousands of pets drown each year, though the actual number may be much higher, since many pet owners do not report these incidences. And there are financial as well as emotional costs. Safe Kids Worldwide reports that the total annual cost of drowning among children ages 14 and under

20 Aquatic Leader Magazine SPRING 2012

is approximately $5.7 billion, while children ages 4 and under account for more than half of these costs. Typical medical costs for a young, near-drowning victim can range from more than $8,000 for initial hospital treatment to more than $250,000 a year for longterm care. The cost of a single near-drowning that results in brain damage can be more than $5.5 million, including medical, work loss and quality-of-life costs. Clearly, pool ownership comes with a hefty dose of responsibility. And that means restricting unauthorized access to the pool or spa area. A fence is a pool owner’s first layer of protection from liability, serious injury and even death. Purchasing and erecting a secure pool surrounding requires professional advice and year-round maintenance. And in order to ensure safety, local governments have regulations in place to address structural and engineering elements. While a pro can help track down the specific codes and requirements for a particular area, some general guidelines can offer an overview of fencing requirements.

The Geometry of Fencing The height of a fence is a critical consideration. If a fence is too low, curious children can get inside. Local code offices outline the specifications needed for a given region, but the fence should be at least four feet tall. (Some jurisdictions require six-foot tall pool fences.) In addition, the gap between a fence and the ground can be no more than two inches tall. Height is not the only consideration. Whether wood, vinyl or aluminum, codes dictate that fence verticals must be spaced no more than 1¼ inch apart, when the space between the back or horizontal support rails is less than 45 inches. This restriction is meant to keep someone from gaining a foothold and climbing the fence. For chain link fences, the fabric must have diamonds with 1¼-inch diameters. This will also prevent a foothold for climbing.

In or Out Again, regulations offer guidance for entries and exits within the fence. Gates into the pool area must be self-closing and self-latching, to prevent them from being accidently left open.

SPRING 2012 Aquatic Leader Magazine 21

Border Patrol | Sponsor Article

Examples of commercial swimming pool fencing courtesy of Hercules Fence.

Of course, it’s important to inspect gates regularly. Hinges may need to be adjusted, due to shifting of the ground and posts. Misaligned gates won’t close properly or stay securely closed. If a building is used as one side of the enclosure, experts recommend installing a chime to any exterior doors within the pool area. If a child or guest exits through one of these doors, the property owner is alerted, preventing children and guests from being in the pool area unsupervised. In addition, all doors providing direct access from the home to the swimming pool should be equipped with a self-closing, self latching device with a release mechanism placed no lower than 54 inches above the floor. Self-closing devices are available for use on sliding glass doors, but these require more frequent maintenance to keep the track clean and the closing mechanism in proper working condition. Still, it’s important to note that four-sided, isolation fences increase the barrier’s effectiveness by 83 percent, when compared to three-sided, property-line fencing.

Materialism The ideal materials used for fencing depend on a variety of conditions, including humidity, budget, aesthetics and maintenance requirements. For the most part, there are four materials commonly used in pool fencing: wood, vinyl, aluminum and chain link. Wood is very versatile and comes in a variety of species, finishes and styles. It is also an economical choice. Using metal poles can prevent wood from rotting, because

22 Aquatic Leader Magazine SPRING 2012

“It is critical to

inspect your gates to make certain that they are indeed self-locking and self-closing.”

A popular and stylish choice, aluminum fences are also maintenance free and come with a lifetime warranty. Styles, colors and heights vary widely, while still meeting pool codes. Aluminum fences must have closed top and bottom rails with no pickets protruding through the rails. This will prevent anyone attempting to climb over or crawl under the fence from being impaled. Although they’re not the most attractive option, chain link fences offer great security. They are also economical, easy to install and require very little maintenance. Often made of galvanized steel, they are also available in aluminum. Sections generally come in 4-feet, 6-feet or 8-feet widths.

Securing the Perimeter it has come into contact with the ground. Options are graded based on the quality of appearance: clear, premium, select, standard and quality. Adding a protective finish can minimize weathering and extend the life of a wood fence. Vinyl is a good choice for high-humidity areas, because it is maintenance free and comes with a lifetime warranty. Three basic vinyl styles meet pool code: »» Privacy fences provide complete seclusion, ranging in heights from four to six feet high »» Semi-privacy fences offer 80 percent privacy, ranging in heights from four to six feet high »» Picket fences are stylish with heights that can vary depending on back rail spacing (45 inches) and specific picket style. Heights are commonly four to five feet high

In addition to materials, pool owners must consider the types of pool fences available. A perimeter fence keeps out neighboring children and uninvited adults. While perimeter fencing is an important barrier, it does not restrict access to the pool area from the home itself. Unfortunately, the house structure is often used as the fourth side of the fence around the pool. This leaves children and guests who are inside the house at risk. On the other hand, isolation fencing completely separates the pool or spa area from the house or other structures. It restricts unauthorized access from neighbors’ yards, other nearby buildings, and from inside the house. Isolation fencing is the preferred configuration for pool and spa protection. Materials used in permanent fencing ranges from wood, aluminum, vinyl, Plexiglas, chainlink, or wrought iron. As the name suggests,

For your next swimming pool or fountain build, call the specialists. www.specialtypoolandfountain.com

301-495-9666 443-367-0138

The correct latch will ensure children cannot enter the pool area.

permanent fences cannot be moved. Removable mesh fencing can be an affordable choice for many pool owners, especially those who do not have children living in the house and who want to restrict access only when children are expected to be visiting. When designed properly, installed correctly and maintained according to the manufacturers’ instructions, removable mesh fencing can provide the same protection as an isolation fence made from other materials—but only when it is in place. The National Drowning Prevention Alliance (NDPA) recommends that removable fences remain installed, especially during parties and other gatherings. Pool owners should be aware that gates on removable mesh fencing should still be self-closing and self-latching.

Checking and Rechecking Keeping an existing fence in good working order—and up to code—is the responsibility of all pool owners. Regular inspection of the fence, including gates and doors, can help minimize the risk of accidents.

Fountain Pool

Serving MD,VA, NJ, PA and DC

It is especially important to pay attention to gates, which are subject to extreme wear and tear. Pool owners should inspect gates regularly and make certain that they are indeed self-locking and self-closing. Gates should open away from the pool and should never be propped open. When secured, it’s a good idea to double-check a gate to confirm that the latching mechanism is securely fastened. Professionals or the manufacturer can offer adjustment or repair. In addition, latch release on gates should be out of the reach of children, at least 54 inches from the ground. If a locking latch is used it should be kept locked when pool is not in use. Keys should be out of children’s reach, but all adults should know where keys are kept. A fence’s effectiveness is minimized if children or unwanted guests can climb nearby objects to gain access to the pool. For that reason, chairs, tables, storage bins and playground equipment should be secured in place, at least four feet from the fence. The soil under the fence should be solid,

preventing children and animals from digging a hole under the structure. In addition, trees planted close to the fence should be trimmed so that children cannot use them to climb into the pool area. It’s a good idea to check the entire perimeter of the pool fence and gate at least once a month for compromises or damage, including loose or broken fence slats. This is also a good time to adjust hinges or springs if gates are not closing properly. Pools are meant to provide recreation, relaxation and an all-around good time. A wellmaintained and properly installed pool fence can put owners’ minds at ease, while keeping neighbors, pets, children and guests safe. To find out more about your area's swimming pool fencing regulations and requirements, talk to your local swimming pool or fencing professional. They can also help you find a fencing option that fits your budget and property style.

SPRING 2012 Aquatic Leader Magazine 23

Top 10 Budget-Conscious Trends for Your Property | Extra

Top 10 Budget-Conscious

Trends for Your Property

BY SCOTT WICKS

Whether it’s a large project or a modest property improvement, exploring these elements can add pizzazz and sophistication to an existing or new swimming pool. Local professionals can offer advice on how to implement the latest trends affordably and easily.

Park n’ Play

A day at the pool is no longer just a day of swimming, diving and playing Marco Polo. Amusement parks around the world now feature water park attractions. And this trend has now made its way into the residential market. In addition, municipalities, community swim clubs and health clubs have installed smaller versions of these parks to their properties. Water playgrounds and interactive spray parks typically include a level concrete pad with a soft surface and several different spray features. Some include slides, aquatic playground apparatus and shallow water. Waterfalls, interactive toys and lazy rivers can also be incorporated.

24 Aquatic Leader Magazine SPRING 2012

On Fire

New technology makes it possible for fire and water to appear side by side in aweinspiring harmony. Combining these two elements is an impressive and dramatic effect— whether mimicking fire dancing on water or highlighting the pool’s edge with simple fire-and-water bowls. For a theatrical effect, volcano-like features spurt flames from waterfalls, giving the water below a sheen that resembles lava. Previously only seen in fountains, fire features are now common in many backyard and commercial swimming pool design packages, offering timeless and striking designs that run on clean, inexpensive natural gas.

Decked Out

These days, a standard grey concrete pool deck is considered outdated. Landscape architects and pool builders now focus on three pool deck designs: stamped or colored concrete, pavers or natural stone and decorative concrete coatings. Slip-resistant and sun-reflective products offer added durability and comfort. Elegant, natural stone creates a stunning effect. In the right setting, an irregularly cut stone makes the pool and deck look organic. Materials include marble stone pavers, tumbled natural stone, travertine, granite and flagstone. This option is usually one of the most expensive. Decorative concrete coating is often used to restore older pool decks, offering several pattern and color combinations that mimic pavers, natural stone or stamped colored concrete decking. This alternative is often used on new construction projects, but maximizes financial benefits in residential and commercial restorations.

Go with the Flow

Incorporating waterfalls into pool design is not new. But these features once required extensive construction, making them expensive and difficult to install. Today, power falls or sheer descents are incorporated into the pool structure, translating to a lower price tag and less construction time. These features are available in several different sizes with many different options. Water can flow in sheets or rain down in smaller, gentler streams. Fiber optics offer differently colored lights illuminating certain sections of a water feature. In one installation, the flow can also be adjusted to mimic a rushing waterfall or gently trickling cascade.

Shapely Designs

Traditional rectangle or kidney-shaped pools have now evolved into complex shapes with artistic flair. Pool design is no longer only about size and shape, but also includes evaluating the surrounding landscape and structures and exploring the pool’s intended use. In recent years, the industry has unveiled many new structural designs. The infinity edge pool is optimal in locations with a striking view well beyond the property line. The kidney-shaped pool has evolved into the freeform pool, featuring an unlimited array of curves and bends. Still other designs include a tanning shelf in shallow water, pool benches, raised walls, bar stools and custom stairs. Finally, swim spas—which have a very small footprint and offer a current that users swim against—are also gaining popularity.

Inside Out

An important trend for residential and commercial properties is to include aspects of indoor living—including kitchens and living spaces—to the backyard or shared outdoor space. Outdoor recreation areas now feature fully equipped and operational kitchens and living rooms with fireplaces and all of the furnishings. Popular elements include pizza ovens, fire pits, pergolas, shade structures and cleverly designed furniture that can withstand the elements. As more aspects of traditional indoor spaces are added to residential condominium and townhome designs, managers are able to market these shared spaces as special benefits of living in these communities.

A Perfect Finish

Pool owners can now take advantage of alternatives to basic coping, waterline tile and interior surfaces. The latest trend in pool tile collections is the glass tile, a stunning option with a variety of color choices and patterns. But glass tile comes with an more costly installation. Glass tiles are not recommended in climates with freezing temperatures, as the surface is susceptible to cracking. Aggregate finishes are another alternative to traditional interior finishes. Most popular in the residential market, these are gaining traction in the commercial market. Made up of colored plaster with aggregate pebbles or fine stones at the surface, these surfaces are durable and stain-resistant.

Automatic Accessories

Owning and operating a pool has never been easier, but plenty of hard work is still required. Fortunately, with new technology, experts are now close to devising a nearly maintenance-free pool— making automation one of the hottest new trends. Automatic pool cleaners sweep the pool when it’s empty, while mechanized pool covers maintain heat and chemical levels, offer a barrier to leaves and other debris and ensure the safety of children and pets. At the same time, chemical automation monitors and adjusts pool chemistry, assuring the water is within safe operating levels. Control systems are available to remotely operate all pool features—including heaters, lights, water levelers and pumps.

Just Beachy

One of the newest and most common design choices for new pools is the beach entry. Sometimes referred to as a zero entry or walk-in pool, the floor of the pool begins at the pool deck elevation, gradually sloping to the pool’s lowest depth. This design allows for bathers to enter and exit the pool with very little effort while meeting the latest ADA regulations (required by March 2012) as an acceptable means of entry. At the same time, a beach entry offers a play area for parents and their young children, as well as a shallow-water area to sit and relax.

Go Natural

Ponds and streams add tranquility to a property’s natural surroundings. These features are now being incorporated into many residential and commercial landscape designs. From large, meandering stone-bed streams to sprawling ponds, architects are exploring ways to transform a plain, open space into a natural setting. Waterscapes also help transform otherwise unusable spaces—like a steep embankment—into unique and gorgeous settings that enhance, rather than detract from the landscape. In some areas, these features may provide homes, food and water for wildlife.

SPRING 2012 Aquatic Leader Magazine 25

Interview | Client Spotlight

CLIENT

SPOTLIGHT

Denise Lindsey, vice president of Access Property Management, LLC. Interviews and insight from seasoned property managers, board members, commercial pool owners and more.

Interview by Benjamin Basch Community associations have big jobs. As volunteers, they are often in charge of contracting vendors for maintenance and repair. Recently, I spoke with Denise Lindsey, vice president of Access Property Management, LLC. As an Accredited Association Management Company (AAMC) and an Accredited Management Organization (AMO), APM has served properties and associations in New Jersey and Eastern Pennsylvania since 1989. The company manages approximately 16,000 units for 95 community associations in the region. Lindsey is an accomplished guest speaker, offering expertise in building maintenance programs and meeting the changing needs of established communities. In our interview, she offered advice for community associations in the vendor-selection process.

SEASONAL TIPS

26â&#x20AC;&#x201A; Aquatic Leader Magazineâ&#x20AC;&#x201A; SPRING 2012

Denise, how long have you been in the community and facility management industry? I have been in property management for 22 years. Tell us a little bit about what you do. As vice President of Access Property Management, I work in business development and marketing. I also train our new managers and hold educational seminars for both the managers and board members. What positions did you hold prior to your current role? I was the regional vice president of the Edison division of Access Property Management. In this position, my main role was to oversee the managers, assist with the budget process and general property management.

What are the primary types of vendors that are contracted for your properties? Of course, swimming pool maintenance and lifeguard services, and then there’s landscaping, snow clearing, auditors, maintenance, porters, security, pest control, engineers, attorneys, trash haulers and insurance agents. Most people don’t realize just how many vendors are involved in maintaining the community. How often are these contracts bid out? Is there a specific cycle? It depends on the length of the contract. Some are one year, while others are multi-year. Unless there is a reason to change vendors, there may not be a specific cycle. Other contracts go out to bid due to a non-recurring or a one-time need, such as road repairs, roof replacements, etc.

In your opinion, what makes a good vendor? We look for a vendor that takes responsibility, communicates well with the management team and provides prompt response when called upon. Additionally we expect accurate billing and high quality services. What advice would you give to a company that wanted to be hired for one of your properties? Take the time to visit the site and familiarize yourself with the property. Really read and understand the specifications, and always ask questions if you are not certain of what is being asked of you. What was the worst experience you have had with a vendor? We had a boiler repair company that went

on vacation and didn’t tell anyone. Of course it was below zero, the boiler on the property gave out, and the vendor was nowhere to be found. The unit owners were absolutely frantic. Several of them had small children or were elderly. Our emergency service line was ringing off the hook due to the volume of calls we were receiving from chilled residents. Luckily, our firm has a cache of vendor relationships, and we were able to locate a qualified plumber to make the repairs. So, there was heat without too much inconvenience to the residents. The contracted vendor apologized profusely upon return, but it wasn’t enough to convince the board to continue utilizing the vendor's services. Continued on page 28 >>

POOL SEASON WHEEL TIMING IS EVERYTHING

The work you do now will affect next season—which is why a pool timeline is more of a circle than a line. Your pool professional has competing tasks. Be mindful and help them help you. To facilitate this collaborative effort, check out this wheel that illustrates the cyclical to-do’s of a pool pro.

WHEEL KEY

SPRING 2012 Aquatic Leader Magazine 27

Interview | Client Spotlight Continued from page 27 >>

What’s the best recent experience of a vendor coming through for you? Not long ago we needed a dumpster delivered as soon as possible to facilitate a roadway project. The vendor delivered the dumpster within the hour. It’s always fantastic when a vendor exceeds expectations. What advice would you give to a board or a new community manager when it comes to vendor selection and the process in general? Learn as much as possible about what the potential vendors are bidding on. Ask questions, from beginning to end

and verify insurance. Always contact the references and even visit the sites that the vendors have done work on. You should insist on a site visit and interview with the vendor in person. Use the bidding process conservatively; try not to go out to bid for jobs under a low dollar amount. You want to avoid the reputation of being an association that constantly goes out to bid, but consistently doesn’t get the jobs done. Your reputation will precede you and good vendors might eventually refuse to bid on your requests for proposals if they feel you’re wasting their time.

Road tested: Child Safety Vests The Red Cross endorses only one kind of personal flotation device (PFD): those certified by the U.S. Coast Guard. But we’ve come a long way from boring, blaze-orange life jackets. Today’s PFDs feature popular characters and other cool designs, making them much more fun for children to wear. Newer products also come in a wider range of sizes to accommodate infants and bigger kids. Still, it’s critical to remember that PFDs are no substitute for parental supervision. And popular inflatable devices, like rafts, inner tubes, and floaties, are not safe options to certified PFDs.

New Product

Puddle Jumper® Deluxe The newest innovation in years is the Puddle Jumper series of Type III Coast Guard Approved kids life jacket.With a patented design, the vest provides superior stability for active, young swimmers. Ideal for youth 30 to 50 pounds, the jacket comes in a variety of designs for $24.99.

Infant Antimicrobial Life Jacket

Anything else you want to add on the subject? Don’t be afraid to negotiate, without giving away the other bidders’ numbers. Be honest with the vendors, if you believe they have missed the objective of the proposal, and give them professional courtesy by having a conversation with them. Treat everyone with respect, but don’t let anyone take advantage of you. Inspect the work that was done, and if all is well, make timely payments. Interested in being featured in a Client Spotlight interview? Visit americanpool.com/clientspotlight to throw your hat in the ring.

By Scott Small Child Hydroprene Life Jacket This pirate ship-designed, Hydroprene-constructed child’s life jacket (Stearns, $38.99) is top of the line. With a lighter weight design, one-inch webbing and a leg strap, the Type III Coast Guard Certified Life Jacket will fit children, 30 to 50 pounds. The vest also comes with pink hearts, as well as in a larger version for children, 50 to 90 pounds.

Exclusively offered by Stearns, this infant sized Anti-Microbial Watersport Life Jacket ($24.99) is Type II Coast Guard approved. Designed to control and inhibit growth of odor-causing mold and mildew, these vests are perfect for lakes and rivers. A high flotation collar offers extra support and comfort for babies under 30 pounds. Child and youth sizes are also available.

Infant Hydroprene Life Jacket

Infant SPIDER-MAN™ Life Jacket

Designed for infants, this Hydroprene-constructed life jacket is another top-ofthe-line option from Stearns ($38.99). Light weight, the vest features a one-inch webbing and double leg straps for a super secure fit. This Type II Coast Guard Certified Life Jacket fits infants under 30 pounds.

These vests and more may be found at www.stearnsflotation.com.

28 Aquatic Leader Magazine SPRING 2012

Kids can’t resist donning an Amazing Spiderman vest ($22.99) to keep them safe in the water. This Standard Youth Type III Coast Guard-approved jacket has a nylon exterior covering an all-polyethylene foam core. Two sizes are available to fit children from 30 to 90 pounds.

H a y w a r d® C o m m e r c i a l P o o l P r o d u c t s

The

just got better. It turns out that NSF agrees with our quality standards.

Worry free automation, now with NSF certification. We’re pleased to announce that Hayward Commercial Pool’s line of market leading CAT Controllers® has now been listed in the “Automated Controller” category by the National Sanitation Foundation. After passing stringent NSF testing procedures, you can now add peace of mind to the list of quality, reliability, and performance that thousands of pool, spa, and water park managers have come to expect from a Hayward CAT Controller. Upgrade to an advanced CAT Controller and be connected to our poolcomm.com web-based management system allowing truly remote, real time monitoring and control of multiple bodies of water from any computer or web-enabled mobile device. To learn more about Hayward Commercial CAT Controllers, call a commercial products specialist toll-free 1-800-657-2287 or visit www.haywardcommercialpool.com

Total System: Pumps I Filters I Heating | Cleaners I Sanitization I Automation I Lighting I Safety I White Goods I Flow Control

SPRING 2012 Aquatic Leader Magazine 29

Reflections | Pittsburgh

Reflections / Pittsburgh

met my husband, Brian when we were both students at Slippery Rock University, a state college north of Pittsburgh. His apartment happened to be across the hall from mine, so we started hanging out as neighbors—and began dating soon after. Graduation came soon after the first anniversary of our relationship. I earned a degree in business, while Brian majored in marketing. At 16 years old, I had fallen in love with pools, and I spent my summers working as a lifeguard and pool manager. I simply loved the water and being outside, so I was thrilled to find a position with American Pool Management in Philadelphia before graduation. Even though he had not found a job, Brian decided that he would make the move across Pennsylvania with me. After a year of working retail in Philadelphia, Brian knew he needed a change. Luckily, APM was looking for a regional manager, and with no swimming pool experience, Brian was offered the job. He started working at APM in March 2004, a month after we were engaged. In his first year with APM, Brian hit the ground running. He was a fast learner and hard worker, doubling the number of clients in his region and keeping them all happy. These accomplishments earned him the title of “Rookie of the Year,” a company-wide honor. But after living in Philadelphia for a couple of years, we knew that the area wasn’t where we wanted to spend the rest of our lives. Although we were closer to my family, we missed our friends in Pittsburgh. But we weren’t sure that we could take our APM jobs with us. That is when we began talking about opening an APM office in Pittsburgh. Brian and I got married in the fall of 2005, and soon after American Pool Management Pittsburgh opened for business. When we first started, many of the property managers and maintenance personnel we met had never heard of a full-service pool management company. Most of Pittsburgh’s guarded facilities were self-managed. There were a few small, local maintenance, repair and retail companies but nothing quite like American Pool. We do more door-to-door sales than cold calls, and we don’t just mail out marketing material—we deliver it in person. Although we have a corporate support, it’s clear we are a local company. In 2006, during our first season in Pittsburgh, we had 15 management accounts. Just last summer, that total jumped to 60, plus 14 maintenance accounts. Our customers know that we’re not just sales people. We make ourselves available at all hours of the day--both before and after a contract is signed—and we communicate as much as possible throughout the entire year. We not only care about our customers’ businesses; we care about them as people. We also show our customers that we are a team, as business partners and a married couple. When most people discover that Brian and I are married, they think we must be crazy! Maybe we are, but somehow it works. Of course like every couple or business partners, we disagree at times. But only because we want the best for our clients. Each year brings its own challenges, but our business continues to grow. We look forward to the challenges of 2012!

By Jenn Bell

s courtesy

Photograph

of Jenn Be

Vice President of Administration & Recruiting American Pool Management, Pittsburgh

30 Aquatic Leader Magazine SPRING 2012

SPRING 2012 Aquatic Leader Magazine 31

For the Love of Lifeguards In the commercial pool industry, many factors influence the swimming pool experience—from aesthetics to amenities to maintenance. But none of these are more important than safety. Trained in lifesaving skills, lifeguards keep a sharp eye on the pool and surrounding spaces, ensuring the safety of everyone in the area.

Who are these heroes? Lifeguards come in all shapes and sizes. They may be students looking for summer work or those who have chosen lifeguarding as a life-long career. Often athletic and outgoing, they enjoy the outdoors and embrace the challenge and responsibility of preventing and responding to emergencies. A great lifeguard will have Red Cross certifications and know exactly how to react in an emergency situation. Additional training ensures good communication with patrons, coworkers and managers.

www.guardforlife.com

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32 Aquatic Leader Magazine SPRING 2012

Photograph by Leah Vogely

GUARD FOR LIFE knows that being a top lifeguard is also about having a strong support system. Achieving this requires a company with years of experience, a great staff and a true passion for safety in the workplace.