Welcome to the family Thanks for welcoming an Arlo design into your home! From all of us at Arlo & Jacob, we hope your new furniture will bring a smile to your face and some spark to your interior.
New Luxury. Made in Britain, the old-fashioned way. What you’ve got coming your way is a bespoke piece of furniture that is quite literally made for you! Every element is handcrafted by one pair of hands right here in Britain. Each of our products starts its life in the heartland of sofa making: the East Midlands. That’s where all the action is taking place as we speak.
We’re about making furniture that lasts – in terms of quality, comfort, and style. In fact, we have so much confidence in its craftsmanship that we guarantee our hardwood frames for life! We hope yours will set the scene for many happy memories to come. Be sure to tag us on social media - as we love seeing how you style and enjoy our creations! Should you ever need a hand with your new furniture, our team is here to help every step of the way, so don’t hesitate to get in touch or pop in to say hello!
So, What’s Next? Every order is unique! So whilst we’re patterning, cutting, stitching, sewing, upholstering, pleating, springing, and assembling we’ll keep you posted along the way. You can also rest assured you’re in the very best hands with our TLC Delivery team. They’re our in-house delivery and installation experts, specialising purely in Arlo furniture. They’ll take the time to give you the full white glove service, completing any assembly required with care and courtesy, and even giving your new furniture a steam where necessary before they go, dressing beautifully and leaving it primped to perfection! As your order is nearing completion, we’ll get in touch with a delivery date. To help our small crew plan efficiently, we ask that you please make an effort to accept the proposed delivery slot - if possible. It will allow us to get your order to you faster as well as cut back on our environmental footprint something we can all get behind! Once that’s been confirmed, we’ll pop you a text message on the day of arrival to let you know when our drivers are 1 hour away. That way, you can carry on with your day and focus on getting excited about the big moment! P.S. If you have any concerns regarding access or your sofa fitting in your home, please contact us at customercare@arloandjacob.com as soon as possible after placing your order.
Did You Get Staingard? If so, sit back and relax knowing you’ll be looked after in the case of mishaps for the next 5 years, thanks to this stellar furniture dry insurance policy. If you didn’t, it’s not too late! You can choose to add Staingard to your order prior to delivery. That way, you’ll have the peace of mind that comes with a dedicated single point of contact who will come to your furniture’s rescue in case of rips, stains, burns, and so many other bumbles.
Want to add Staingard? Simply call 03300 945 855 and speak to our sales team.
Room for One More? Sofas are our bread and butter, but we also offer chairs, footstools, and rugs. They’re all specially designed to complement one another, with sleek shapes that live well together and an array of colours carefully curated for a harmonious effect. Bring an extra boost to your interior with pieces that are sure to create a stirring scene. If you want to grow your Arlo family, you can always pop back into our showrooms or book a free style consultation online.
And, we’ll certainly thank you for spreading the word...
Owners Julie & Mark relaxing on our Otto Grande Sofa with their fluffy friend Gus.
Better Together We’re a modern family business. There are our owners, Julie and Mark Smith, alongside a close cast of characters who make our brand work. We’re a small company, with less than 60 of us designing, making, selling, serving, delivering, and crunching the numbers. We’re all about lifting each other up as we grow and sharing in the joys of making a house truly feel like a home. We know what it takes to create that feeling of warmth, comfort, and belonging - because it’s exactly what makes us tick when it comes to our own families’ living spaces! It’s our pleasure to spread the joy to the wider Arlo family one design at a time.
Your personal plumping guide To keep your new furniture looking and feeling fresh, let’s take a moment to cover the basics of maintaining cushion fills… 100% FEATHER Someone’s got a taste for the finer things! This natural down fill is wonderfully soft and luxurious - and if you plump your cushions daily, it will stay that way for many years to come.
FEATHER SPRINKLE You’ve got the best of both worlds! This fill is a combination of fluffy fibre and luxurious feathers, calling for a little bit of TLC to keep it in peak condition. Plump your cushions daily.
FEATHER WRAP Fine choice! Structured foam core wrapped in a layer of pillowy down that calls for a moderate level of maintenance. Plump your cushions every other day to keep them in peak form.
FIBRE WRAP A great one! Structured foam core wrapped in a layer of soft fibre that calls for a moderate level of maintenance. Plump your cushions every other day to keep them nice and perky.
FOAM FLEX This one’s easy peasy! It’s got a supportive foam heart with a fluffy fibre outer layer that will keep you in comfort with very little upkeep. All you’ll need to do is flip your cushions weekly.
FOAM SANDWICH Now, this is high-performance stuff! Your cushions come with an innovative layered foam that’s super simple to maintain. Flip them weekly.
FOAM WITH FIBRE TOPPER This is an easy one! It’s a simple foam fill with a soft fibre top layer. This non-reversible seat just needs patting and smoothing occasionally.
FOAM WITH FEATHER TOPPER We’ll keep this one simple! A foam fill with a fluffy feather top layer. This non-reversible seat just needs patting and smoothing occasionally.
FIXED SEAT Ah, the picture of simplicity! Nothing to do here but kick back and enjoy.
Housekeeping Rules! Don’t forget to rejig your covers so the seams align, every so often. The above is just a guide, plumping may need to increase or decrease in frequency according to use!
arloandjacob.com | 03300 945 855 | Melbourne | Islington | Marlow | Bristol | Harrogate | Wilmslow