Thanks to the Heroes of Animal Hospitals BY DR. JONATHAN GILVARRY
Many people believe that veterinarians are the difference makers in animal hospitals. The true heroes are the support staff who work closely with the veterinarians. Members of the animal hospital team are the lifeblood of the hospital, and without their help and expertise, veterinarians would not be able to do their jobs. I would like to acknowledge and thank the members of the animal care team — not just our team, but every member of every veterinary practice nationwide.
Receptionists
Reception might be one of the hardest jobs in the hospital, and receptionists are vital. On any given day, the telephones usually are ringing off the hook, and calls can range from simple questions from pet owners to serious life emergencies. They help develop the flow of the day and work hard accommodating clients and pets.
Animal Nurses
These staff members, who are called technicians and veterinary assistants, are absolute rock stars. Their job includes assisting veterinarians in the exam rooms, collecting lab samples, taking X-rays, filling prescriptions, and even conducting anesthesia. Often, they help clients with tough decisions, and comfort people in times of loss. They are the “right hand” of the veterinarian, and, without their help, we could not do our jobs.
Boarding Staff
When you go on vacation, you want to feel assured that your pets are well taken care of and are safe and happy. The kennel staff is always on the lookout for your pet’s comfort and safety during their stays. In many instances, the boarding staff are the ones to point out problems, due to their close observation. These staff members cherish the opportunity to give some extra TLC that a dog or cat may require to make their stay more comfortable.
Groomers
In an animal hospital, groomers often are overlooked. They work hard to make sure your pets look stylish and comfortable. Often, they work alone, bathing, cutting hair and trimming nails. They are truly amazing.
Office Staff
The last group I want to recognize is the office workers and managers. They work hard “behind the curtain” to make sure inventory is stocked, and that day-to-day operations move smoothly and efficiently.
Dr. Jonathan Gilvarry has been an associate veterinarian of the BridgeMill Animal Hospital team since 2015.
AROUND CANTON | March 2021
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