WARRANTY INFORMATION
PARTS AND LABOR WARRANTY
WARRANTY INFORMATION
PARTS AND LABOR WARRANTY
• Stens guarantees that any goods supplied by Stens will be defect-free (in terms of material and workmanship) under normal use and service for ONE YEAR.
Stens OEM Replacement Belts and True Blue Belts are now covered by a TWO-YEAR Warranty.
CUSTOMER RESPONSIBILITIES AND LIMITATION OR REMEDIES
• Stens guarantees that any goods supplied by Stens will be defect-free (in terms of material and workmanship) under normal use and service for ONE YEAR. Stens OEM Replacement Belts and True Blue Belts are now covered by a TWO-YEAR Warranty.
• Wheel motors and hydro pumps must be installed by a Stens Dealer to qualify for parts or labor warranty coverage.
CUSTOMER RESPONSIBILITIES AND LIMITATION
• The Stens customer is responsible for any and all transportation costs associated with the examination, inspection, repair or replacement of defective goods under the Stens Express Limited Warranty, Optional OEM Written Warranty and Express Limited Labor Warranty.
• Wheel motors and hydro pumps must be installed by a Stens Dealer to qualify for parts or labor warranty coverage.
• Most OEMs only offer a three-month warranty. Stens’ warranty is four times as long for normal parts and eight times longer for belts!
• The Stens customer is responsible for any and all with the examination, inspection, repair or replacement under the Stens Express Limited Warranty, Optional Express Limited Labor Warranty.
• Damages will not exceed the purchase price (not including tax) for what was paid for the goods.
• Most OEMs only offer a three-month warranty. Stens’ warranty is four times as long for normal parts and eight times longer for belts!
• The warranty is applicable to and must be filed by Stens customers only. Some exceptions in whole good products apply. Warranty variations are indicated in the Stens catalog.
EXCLUSION OF OTHER WARRANTIES
• The warranty is applicable to and must be filed by Stens customers only. Some exceptions in whole good products apply. Warranty variations are indicated in the Stens catalog.
• Special ordered items are not eligible for warranty or returns.
EXPRESS LIMITED WARRANTY
• Damages will not exceed the purchase price (not paid for the goods.
EXCLUSION OF OTHER WARRANTIES
• Except as provided above, Stens makes no other express or implied warranties of any kind, including but not limited to merchantability or fitness for a particular purpose.
• Special ordered items are not eligible for warranty or returns.
EXPRESS LIMITED WARRANTY
• Stens Specialty Brands, LLC warrants to Stens customers that any good supplied by Stens shall be free from defects in material or workmanship under normal use and service for one year from the date of purchase by a consumer, with belts warranted for two years.
• Except as provided above, Stens makes no other of any kind, including but not limited to merchantability particular purpose.
• Verbal statements about goods by sales personnel/representatives do not constitute warranties and are not part of Stens Warranties.
• Stens Specialty Brands, LLC warrants to Stens customers that any good supplied by Stens shall be free from defects in material or workmanship under normal use and service for one year from the date of purchase by a consumer, with belts warranted for two years.
• Wheel motors and hydro pumps must be installed by a Stens Dealer to qualify for parts or labor warranty coverage.
• Verbal statements about goods by sales personnel/representatives constitute warranties and are not part of Stens Warranties.
EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL
• Stens shall not be liable for any incidental or consequential damages that the consumer alleges their equipment may have suffered as a result of the purchase and/or use of Stens goods.
• Wheel motors and hydro pumps must be installed by a Stens Dealer to qualify for parts or labor warranty coverage.
• This express limited warranty does not apply when there has been a failure of goods due to alteration, repair, misuse, improper installation, neglect or accident.
• This express limited warranty does not apply when there has been a failure of goods due to alteration, repair, misuse, improper installation, neglect or accident.
• If any part or product sold or distributed by Stens Specialty Brands, LLC is covered by any manufacturer’s warranty or any other separate or independent warranty supported by the part or product distributor or licensor/licensee, then that warranty shall be the sole and exclusive warranty for the part or product — neither Stens Express Limited Warranty nor any other Stens Warranty shall apply.
• Stens shall not be liable for any incidental or consequential consumer alleges their equipment may have suffered and/or use of Stens goods.
• This exclusion of liability for incidental and consequential damages includes, but is not limited to, claims for lost profits, any costs or expenses for labor, transportation or other expenses incurred by reason of the use or sale of any defective goods.
• If any part or product sold or distributed by Stens Specialty Brands, LLC is covered by any manufacturer’s warranty or any other separate or independent warranty supported by the part or product distributor or licensor/licensee, then that warranty shall be the sole and exclusive warranty for the part or product — neither Stens Express Limited Warranty nor any other Stens Warranty shall apply.
• Warranty claims must be submitted by the Stens customer who purchased the part from Stens.
• This exclusion of liability for incidental and consequential but is not limited to, claims for lost profits, any costs transportation or other expenses incurred by reason defective goods.
• Warranties give specific legal rights, and other rights may vary by state, as some states do not allow the exclusion of warranties and incidental or consequential damages, or limitations of remedies.
PRODUCT LIABILITY
• Warranty claims must be submitted by the Stens customer who purchased the part from Stens.
• Stens will reimburse its direct customer for the reasonable charges incurred in replacing any goods sold by Stens and originally purchased for either consumer or commercial use if the item is found to be defective.
• Warranties give specific legal rights, and other rights states do not allow the exclusion of warranties and damages, or limitations of remedies.
PRODUCT LIABILITY
• All Stens products are automatically covered by a comprehensive liability policy for both bodily injury and property damage.
CLAIM PROCESS
• Stens will reimburse its direct customer for the reasonable charges incurred in replacing any goods sold by Stens and originally purchased for either consumer or commercial use if the item is found to be defective.
• Labor Warranty rates may be obtained from Stens Customer Service at the time of a labor warranty claim submission.
• All Stens products are automatically covered by for both bodily injury and property damage.
CLAIM PROCESS
(INCLUDING LABOR WARRANTY CLAIMS)
• Labor Warranty rates may be obtained from Stens Customer Service at the time of a labor warranty claim submission.
• Labor Warranty applies only to goods sold and installed by a Stens dealer.
• Labor Warranty applies only to goods sold and installed by a Stens dealer.
• Labor Warranty period is one year, beginning on the date of part installation by a Stens dealer. The Labor Warranty period is two years for belt claims.
(INCLUDING LABOR WARRANTY CLAIMS)
• If a Stens customer believes they have purchased defective goods from Stens as described, they should notify Stens via phone, email or fax, fully informing Stens of why the goods are believed to be defective.
• Labor Warranty period is one year, beginning on the date of part installation by a Stens dealer. The Labor Warranty period is two years for belt claims.
• Labor Warranty excludes special order items, replacement filters, spark plugs, or other routine maintenance products.
• Labor Warranty excludes special order items, replacement filters, spark plugs, or other routine maintenance products.
OPTIONAL OEM WARRANTY
OPTIONAL OEM WARRANTY
• If an original equipment manufacturer (OEM) refuses to honor the OEM’s written warranty solely because a Stens replacement part was purchased and used, Stens will allow substitution of the rights and remedies provided under the OEM’s written warranty for the Stens Express Limited Warranty.
• If a Stens customer believes they have purchased described, they should notify Stens via phone, email of why the goods are believed to be defective.
• The online warranty claim should be completed and submitted. Customer Service can assist with form completion for customers who do not have internet accessibility.
• The online warranty claim should be completed Service can assist with form completion for customers accessibility.
• Stens will either request a return of the defective goods to Stens for inspection or will rely on the information provided to determine if the goods are defective as described above.
• If an original equipment manufacturer (OEM) refuses to honor the OEM’s written warranty solely because a Stens replacement part was purchased and used, Stens will allow substitution of the rights and remedies provided under the OEM’s written warranty for the Stens Express Limited Warranty.
• Written confirmation from the OEM must be provided to Stens stating that the OEM has refused to honor the OEM written warranty solely because Stens replacement parts were purchased and used in the OEM product.
RETURNS
• Stens will either request a return of the defective or will rely on the information provided to determine as described above.
• If any item is proven to be defective, Stens, at its option, will repair or replace the defective product, refund the purchase price excluding sales tax, or issue a customer account credit toward the purchase of future items.
• Written confirmation from the OEM must be provided to Stens stating that the OEM has refused to honor the OEM written warranty solely because Stens replacement parts were purchased and used in the OEM product.
FORCE MAJEURE
RETURNS
Stens guarantees satisfaction with the quality of all parts!
• If any item is proven to be defective, Stens, at its the defective product, refund the purchase price customer account credit toward the purchase of
FORCE MAJEURE
• Stens shall be under no obligation to perform any contract when performance is prevented by fire, strike, labor dispute, war, embargo, transportation delay or failure, material shortages, supplier default, government intervention, act of God or for any other cause beyond the control of Stens.
• Stens shall be under no obligation to perform any is prevented by fire, strike, labor dispute, war, embargo, failure, material shortages, supplier default, government or for any other cause beyond the control of Stens.
Stens guarantees satisfaction with the quality of all parts!
• Returned items that have been unused and are in the original, undamaged packaging will incur a 20% restocking/processing fee.
• Returned items that have been unused and are in packaging will incur a 20% restocking/processing
If you need to return an item, it’s as easy as 1-2-3.
If you need to return an item, it’s as easy as 1-2-3.
1. Give the Stens Customer Service team a call at 800-457-7444 to receive a return authorization number (RA#) for the specific item(s) discussed.
1. Give the Stens Customer Service team a call at 800-457-7444 to receive a return authorization number (RA#) for the specific item(s) discussed.
2. Package the items in a mailing box/container, including the RA# on the outside of the package. Don’t write or mark on the parts box.
3. Send the item back!
• All returned items should be mailed using a shipping box or container with the shipping information attached to the shipping package. No shipping labels or writing should be made directly on the original part packaging.
2. Package the items in a mailing box/container, including the RA# on the outside of the package. Don’t write or mark on the parts box.
3. Send the item back!
• Return authorization numbers are valid for 30 days for the specific items reviewed with Stens Customer Service. The return authorization number must be included with the returned part and noted on the return shipping packaging.
• All returned items should be mailed using a shipping shipping information attached to the shipping package. writing should be made directly on the original part
• Obsolete and special order items cannot be returned at any time. No restocking fee is charged for warranty claims, defective items, or due to Stens shipping errors (if reported within 30 days).
• Return authorization numbers are valid for 30 days for the specific items reviewed with Stens Customer Service. The return authorization number must be included with the returned part and noted on the return shipping packaging.
• Obsolete and special order items cannot be returned fee is charged for warranty claims, defective items, (if reported within 30 days).
• Damaged items should be immediately reported to Stens Customer Service at 800-457-7444 and noted as “Damaged” when signing for the delivery. It is recommended that packages should be opened and contents inspected prior to signing delivery acceptance with carriers, so carrier damage can be noted when signing for accepted receipt. Keep the original
• Damaged items should be immediately reported at 800-457-7444 and noted as “Damaged” when recommended that packages should be opened signing delivery acceptance with carriers, so carrier signing for accepted receipt. Keep the original
