02.5 Customer care

Photometric Measurements - Goniophotometer with rotating mirror

Safety Test - Temperature Photometric Measurements - Ulbright Sphere

Safety Test - Endurance EMC Test - Triple Loop Antenna

Corrosion Test - Salt-acetic fog chamber

Artemide Factory, Pregnana Milanese, Photographed by Elliott Erwitt

Webinar

artemide.com The customer and their relationship with the Group are key to a trusting and lasting relationship, which is why the Group takes care of its customers through several channels. In addition to the traditional toll-free number, the main tool is the website’s dedicated contact section staffed by a specific department to provide prompt assistance and communication to those who request it.

The various questions and reports collected on social networks are managed by dedicated resources within the Communications department. The Group has implemented CRM systems in all European and American subsidiaries with the aim of maintaining customer relations and managing commercial relationships professionally and effectively. In support of new tools such as the Artemide App, a dedicated Help-Desk service has been introduced in both Italian and English, to guarantee an immediate and qualified assistance via phone or ticket.

Also in 2021, the invitation-only webinar program dedicated crosswise to internal and external professionals working with Artemide products worldwide continued. This is so that a deeper knowledge of the product and the technological innovations it contains can be of continuous support for better service to the end customer. The pandemic from Covid-19 has led to the intensification and diversification of this webinar program dedicated to designers and dealers in addition to the figures who internally at Artemide follow them and their respective customers in orders and customer care. In 2021, a number of architects and engineers were also involved in webinars recognized by the Order for the achievement of professional training credits.

Communication is increasingly developing towards digital tools to support and partially replace paper tools. With this in mind, the artemide.com website aims to be a responsive platform of content and services dedicated to lighting and design enthusiasts and industry professionals that is always up to date with respect to the company's news and with respect to users' needs.

5 years warranty Constant revisions to graphics and content have moved increasingly toward the application of accessibility criteria aimed at various types of disabilities.

Artemide.com is a real and reliable tool to support designers and professionals in the field thanks to sections such as "My area" in which to save products or projects by organizing them into folders from which to automatically generate convenient customized brochures, the completeness of information (3d, BIM, lighting files, instruction sheets and technical brochures, etc.), and the presence of the area dedicated to product configurators.

Artemide offers its customers an extended 5-year complimentary warranty, testament to the quality and longevity of the products, if used and maintained correctly. The warranty, activated by registering the product online within 2 months of purchase, provides the purchaser the right to have their product repaired or replaced free of charge if the product is acknowledged to possess a defect in material or manufacturing flaw as outlined in the warranty’s terms and conditions.