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Vital Signs
President Barack Obama speaks during a meeting on veterans issues at the Phoenix VA Medical Center Friday, March 13, 2015.
(AP Photo/Jacquelyn Martin)
Fixes Come Slowly to ‘Corrosive Culture’ at VA Hospitals MICHAEL D. SHEAR DAVE PHILIPPS © 2015 New York Times PHOENIX - Nine months after President Barack Obama concluded that a “corrosive culture” had led to systemic problems at the Department of Veterans Affairs, the nation’s largest hospital system has made only halting progress
toward hiring new doctors, replacing incompetent supervisors, upgrading outdated computers and rebuilding trust with American veterans. Obama on Friday made his first visit to the department’s hospital in Phoenix since reports surfaced that officials there oversaw sham patient waiting lists
used to hide long delays in appointments. Several veterans died waiting for care there. Those delays set off a political crisis last summer that led to the ouster of the department’s chief and raised serious questions about the president’s ability to manage the sprawling bureaucracy.
Now, patients, veterans groups and doctors say delays in receiving care are still common, and they accuse VA officials of failing to provide opportunities to see private doctors. Critics, including Republican lawmakers on Capitol Hill, say far too few senior managers have been held accountable for the mis-
management at the hospital in Phoenix and at others around the country. “Very little has changed,” said Dr. Sam Foote, an internist who was one of the first whistle-blowers to reveal problems with wait times at the Phoenix hospital. Continued on page 3