Leadership Academy Participant Guide
COMMUNITY 5 | RESIDENTIAL V January 23 - 24, 2024
ASCENSION LEADERSHIP ACADEMY Participant Guide Community 5 | Residential V January 23 - 24, 2024
The following guide represents a summary of key ideas. Additional concepts may be presented. Presentations may be made available after the program via download as they become available. Please send requests and inquiries to: AscensionLeadershipAcademy@ascension.org. Ascension Leadership Academy Community 5 Residential, Session V Participant Guide ©2024 Ascension Leadership Academy. All rights reserved. No part of this book may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval systems.
ii
CONTENTS DAY ONE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Sacred Space
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Opening Remarks and Dialogue
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Project Recommendation Presentation Leading a Culture of Innovation
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
The Virtues of Justice and Prudence
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Ecclesial Relations
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Reflective Close
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
DAY TWO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Sacred Space
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Wicked Problems and Regaining the Strategic High Ground in Healthcare
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Ascensions’s Balance Sheet Strength and Key Financial Metrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Resilience: How Values Safeguard Resilience and Compassion with Healthy Boundaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Virtues in Action Leadership Reflection Process Sponsorship Check-In
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Academy Journey: Demonstrating Impact Reflective Close
. . . . . . . . . . . . . . . . . . . . . . . 107
. . . . . . . . . . . . . . . . . . . . . . . . . . . 125
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Introduction to the materials PARTICIPANT GUIDE This guide contains core content for the session, distilled from the presentations you will see throughout the program. You can use the exercises and notes logged within for reference as you progress through the program.
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE
v
vi
DAY ONE
1
2
SACRED SPACE Jason Alexander and Rachel Raymond
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
3
4
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
5
6
OPENING REMARKS AND DIALOGUE Joe Impicciche
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
7
8
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
9
10
PROJECT RECOMMENDATION PRESENTATIONS Soren Kaplan
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
11
12
Objectives • Share recommendations from projects • Define next steps for implementation
Outcomes • Final project recommendations with input and actions for moving forward
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
13
14
Consumer-Centric Solutions Framework
Recommendations Presentations
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
15
Presentations (30 minutes) 1
Recommendations (20 min) 1. Medication Assistance 2. Ascension Market Bulletin 3. RASS 4. Bringing Care to the Community
2
16
Builds and Actions (10 min)
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
17
18
LEADING A CULTURE OF INNOVATION Soren Kaplan and Aaron Ferber
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
19
20
Objectives • Gain insight into the role and importance of innovation culture • Define actions for instilling innovation across Ascension’s culture
Outcomes • Understanding of innovation culture with actions for leadership
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
21
Innovation Culture Organizational Culture:
norms and values that guide behavior
Innovation Culture:
an environment that promotes freethinking, an entrepreneurial spirit, and sustainable value creation across all levels and functions of an organization
22
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
23
3 Levels of Innovation
24
Design Thinking Process (Behaviors)
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
25
Team Working Sessions • Find a partner and discuss the following: a. What type of innovation is most relevant to your own role as a leader? b. Considering your Hogan Assessment insights, what is at least one action you can take to help foster innovation in your team, department, or market - that taps into your strengths? • Return in 20 minutes ready to provide a verbal summary of your conclusions.
26
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
27
28
VIRTUES OF JUSTICE AND PRUDENCE Sarah Reddin
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
29
30
Objectives • Facilitate individual and communal growth in virtue rooted in Ascension’s Values and Identity as a Catholic Ministry • Integrate senior executive competencies and capabilities into experiential and reflective learning activities that are aligned with Ascension’s strategic plan and the ABIDE framework • Engage opportunities to innovate and develop the skills required to deliver an unparalleled consumer, patient and associate experience
Outcomes • Demonstrate a growth mindset through ongoing reflection on their practice of virtuous servant leadership • Promote a culture of inclusion that enables compassionate, personalized care for all, especially those most in need • Articulate the union of Ascension’s Mission and Strategic Plan as the foundation of and reason for all that we do
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
31
32
Our Community
Enneagram: Communication Styles Type
Speaking Style
Body Language
1: The Reformer
Precise, direct, detailed; “should, ought, right”
Eyes focused, good posture, coordinated clothes
2: The Helper
Ask questions, focus on other person
Smile, relaxed posture, open body movements
3: The Achiever
Clear, efficient, logical; avoid negative topics
Confident, “put together,” acts to generate effect
4: The Individualist
Expressive, personal, creative
Intense, focused, calm
5: The Investigator
Selective work choice; focus on facts
Contained, few gestures, self-controlled
6: The Loyalist
Analytical, cautious; “what-ifs”
Concern, empathetic, reacts quickly to danger
7: The Enthusiast
Quick, spontaneous, upbeat; reframes
Smiling, bright-eyed, highly animated
8: The Challenger
Bold, authoritative, big picture
Strong presence, modulates tone for impact
9: The Peacemaker
Detail oriented, looks for both/and, agrees
Easy-going, relaxed, animated expressions
What is the motivation underneath your speaking style and body language? ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
33
Justice: Principles of Human Dignity and the Common Good Human Dignity • Inherent, inalienable worth and value • Not contingent upon race, gender, socio-economic status, autonomy, etc. • Made in “image and likeness” of God: the imago Dei
Common Good • The sum of social conditions and basic goods necessary for flourishing • Respect for persons, social welfare, peace and security • Includes the right to: life, food, clothing, shelter, medical care, rest and “necessary social services”
34
What are the Implications of Justice? Solidarity • Commitment to the good of all and of each individual • See the “other” as our neighbor • Offers the possibility of participating in the common good
Subsidiarity • Persons are always capable of giving something to others • Freedom to develop capabilities already present at every level of society (organization) • Locating the solution at the level most appropriate to the problem
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
35
Theology of Prudence Practical wisdom is the combination of moral will and moral skill. - Aristotle, 384-322 BC Prudence is right reason with respect to action. - Saint Thomas Aquinas, 1225-1274 AD
Eight Integral Components of Prudence Aquinas
Memory Understanding Docility Shrewdness Reasoning Foresight Circumspection Caution
36
Acting with Prudence
Remembering Presence Foreseeing
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
37
Virtue of Prudence Effective Means
Ineffective Means (Incompetence)
Good Means
Bad Means
Good Ends
Practical Wisdom (Prudence)
Goal Fixation (Teleopathy)
Well intentioned
Bad Ends
Cunning
Evil
Ill - willed
38
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
39
40
ECCLESIAL RELATIONS: KEY INSIGHTS FOR EXECUTIVE MINISTRY LEADERS Thomas VanOsdol and Sarah Reddin
NOTES
ACTION ITEMS
41
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
41
42
Objectives • To understand the role of the Sponsor and Bishop as key elements of Ascension’s identify as a ministry of the Catholic Church • To engage in dialogue regarding the ecclesial relationships between bishops and the health ministry
Outcomes • Understand the role of Sponsor and Bishop • Understand and commit to the essential responsibilities of executives in the ecclesial relations strategy
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
43
The Gospel Context of Health Care To understand the significant role of the Catholic Church in health care throughout the centuries, one needs to look at the faith of those who have attempted to imitate the love, compassion, and healing of Jesus. The work of healing and the acts of compassion that envelop it are seen as a continuation of Christ’s mission that is enabled by his life-giving grace. It is out of this context of faith, hope, and love that the Catholic health care ministry came into existence.
United States Conference of Catholic Bishops Ethical and Religious Directives for Catholic Health Services No. 3
44
Role of the Sponsor The Sponsor ensures that all the activities of the ministry operate in conformity with its Mission, Vision and Values, consistent with the teachings and laws of the Catholic Church appropriate to the provision of health care.
The Church
Participating Entities Congregation of St. Joseph
APPOINT
Ascension Sponsor
Daughters of Charity Province of St. Louise
Sisters of St. Joseph of Carondelet
Participating Entities
Alexian Brothers
Sisters of the Sorrowful Mother
Potential new participating entity
APPOINTS
Ascension Board
Ascension Sponsor Ministerial Public Juridic Person comprised of 5-12 appointees
APPOINTS
Chief Executive Officer
Ascension Board
Ascension Subsidiaries
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
45
Responsibility of the Diocesan Bishop As principal teacher, the bishop invites openness and receptivity to the splendor of truth by proclaiming the Church’s teaching and safeguarding the moral and doctrinal integrity of Catholic health care. As sanctifier, the bishop exercises his ministry by ensuring the celebration of the sacraments and by providing for the overall pastoral care for the sick, their families, and the medical professionals in health care settings throughout the diocese… The bishop, as pastor, governs the particular church in ways that seek appropriately to coordinate the healing ministries in the interest of the common good.
United States Conference of Catholic Bishops Ethical and Religious Directives for Catholic Health Services No. 9
46
Our Practical, Proactive Ecclesial Engagement Model • Know your bishop • Never let your bishop be surprised • One bishop does not speak for all bishops • Know how and to what extent your bishop wants engagement and communication • Appreciate the difference between the bishops authoritative role and consultative role • Appreciate that Church teaching often requires interpretation and application to particular circumstances
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
47
48
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
49
50
ECCLESIAL RELATIONS: THE PASTORAL ROLE OF THE DIOCESAN BISHOP IN CATHOLIC HEALTH CARE MINISTRY Bishop William Wack
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
51
52
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
53
54
REFLECTIVE CLOSE Audra Pratt
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
55
Reflection and Conversation What are you taking forward from today’s learning experience?
56
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
57
58
DAY TWO
59
60
SACRED SPACE Mo Chadwick and Gagan Singh
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
61
62
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
63
64
WICKED PROBLEMS AND REGAINING THE STRATEGIC HIGH GROUND IN HEALTHCARE Kenneth Kaufman
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
65
66
Objectives • Comprehend the concept of “wicked problems” and analyze the current challenges within healthcare • Gain insight into the three critical existential questions for health system organizations • Explore the tactics for reclaiming the strategic high ground, including organizational listening and learning and essential strategic thinking
Outcomes • Identify “wicked problems” in the context of healthcare • Articulate the three critical existential questions relevant to health system organizations • Demonstrate tactics required to reclaim the strategic high ground in healthcare organizations and effectively engage in organizational listening and learning, allowing them to gather valuable insights and data
CONFIDENTIAL ©2023 Kaufman, Hall & Associates, LLC. All rights reserved. ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
67
Wicked Problems • The concept of wicked problems was developed in 1973 by social scientists Horst Rittel and Melvin Webber • Unlike math problems, wicked problems have no single, correct solution. • A solution that improves one aspect of a wicked problem usually makes another aspect of the problem worse. • Poverty is a common example of a wicked problem.
68
Wicked Problems Have Five Characteristics 1. They are hard to define. 2. It’s hard to know when they are solved. 3. Potential solutions are not right or wrong, only better or worse. 4. There is no end to the number of solutions or approaches to a wicked problem. 5. There is no way to test the solution to a wicked problem—once implemented, solutions are not easily reversible, and those solutions affect many people in profound ways.
CONFIDENTIAL ©2023 Kaufman, Hall & Associates, LLC. All rights reserved. ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
69
The Wicked Problem of Healthcare • Healthcare has long been one of our nation’s critical wicked problems. • The broad and persistent effects of COVID have made those problems more numerous, more complex, and more pressing. • Like all wicked problems, the wicked problems of healthcare can be defined in many different ways and from many different perspectives. • Let’s look at a few of the more consequential wicked problems currently confronting America’s healthcare systems.
70
The Catalogue of Problems Drive Three Critical Existential Questions • Is the Hospital of the Past the Hospital of the Future?
• If it isn’t, then what does the Hospital of the Future look like?
• How would one go about creating the Hospital of the Future?
CONFIDENTIAL ©2023 Kaufman, Hall & Associates, LLC. All rights reserved. ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
71
72
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY THREE
73
74
ASCENSION’S BALANCE SHEET STRENGTH AND KEY FINANCIAL METRICS Liz Foshage
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
75
76
Objectives • Enhance comprehension of Ascension’s key performance indicators • Attain insight into Ascension’s Investor Relations • Acquire an understanding of the significance of credit ratings
Outcomes • Articulate and understand key financial measures of Ascension’s financial strength • Effectively present the financial performance in the most favorable manner for external stakeholders • Demonstrate enhanced stewardship of the System/Markets’ resources and assets
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
77
Credit Ratings and Outlook • Rating – A measurement for investors that represents an indication of the ability of an organization to repay its debt • Outlook – Indicates a rating may be raised in the near future (if positive) or lowered (if negative); outlooks are generally, positive, stable or negative • Since Ascension has issued Publicly Traded Bonds (~$6.6B outstanding), we are rated at least annually by the rating agencies: – Separate annual presentations to all three rating agencies (late August 2023) – 2023 Ascension participants - Joe Impicciche, Eduardo Conrado, Sally Deitch, Liz Foshage and Chris McCoy • Implications of Ascension’s favorable credit rating – Supports Ascension’s credibility with investors – Lower cost of capital for future debt borrowings with minimal impact on current portfolio – Greater access to financial products that provide flexibility (line of credit, other debt instruments) – Less restrictive financial covenants for future borrowings
78
2023 Ascension Credit Ratings and Outlook Update Rating Agency
Current Rating and Outlook
Prior Rating and Outlook
Moody’s
Aa2; Stable outlook
Aa2; Stable outlook
Fitch
AA+; Negative outlook
AA+; Stable outlook
S&P
AA+; Negative outlook
AA+; Negative outlook
• 2023 Credit Rating Review Results – Annual review resulted in very successful outcomes for Ascension – Credit ratings affirmed by all three agencies – Only change was outlook update to negative from Fitch
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
79
2023 Credit Review Insights • Ascension Credit Strengths – Significant size and scale with revenue diversification across geographies – Centralized operating model with recent management realignment to improve capabilities with a focus on data analytics to support operations – Demonstrated ability to execute upon strategies and also achieve economic improvement plans – Detailed roadmap to improve operational performance in FY24 and beyond through volume growth, rate and pricing and cost levers – Progress towards portfolio reconfiguration strategies to drive growth and realign underperforming Markets – Strong liquidity position and moderate leverage profile provide flexibility • Ascension Credit Challenges – Weak operating performance and operating cash flow generation - Ascension must drive a significant and sustained improvement in operating performance for FY24 and beyond – Liquidity - recent operating performance has added stress, contributing to a decline in days cash on hand. Ascension’s balance sheet can not continue to support another year at the same rating without operating cash flow generation
80
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
81
82
RESILIENCE: HOW VALUES SAFEGUARD RESILIENCE Krista Gregory
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
83
84
Objectives • Explore the relationship between our day-to-day experiences as leaders and our personal and professional values • Recognize how difficult emotions and burnout arise when we are not living in alignment with our values • Practice tools for understanding and affirming our values
Outcomes • Interpret our good days and bad days as related to values, not necessarily burnout • Utilize a daily, simple resiliency tool to keep personal and professional values aligned with self • Explore how the behavior of the persons we lead may be reflective of a misalignment with their personal and/or professional values
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
85
Checking In From the Last Residential 4 Brief review of what we learned: – Know Your Plimsoll Line, Plimsoll Line Check-In and Zone of Resilience – Finding Your Anchor, Name it to Tame it/Feel it to Heal it, STOP – Deep, abdominal breathing, The Golden Rule Remix, Supportive Gestures 4 Since the last residential, in what circumstances have you used some of the awareness tools like STOP, Finding Your Anchor and Name it to Tame it/Feel it to Heal it? 4 How has having an increased awareness of your inner critic and its potential effects on your leadership language changed since the last residential? 4 Have you discovered your go-to Supportive Gesture that we learned at the last residential or one that you were using before and now can use intentionally to regulate your nervous system?
86
Tool: Embodied Boundaries
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
87
“
Relevant Quotes:
“ Saying ‘no’ is also saying yes to something else. Even though setting boundaries can be uncomfortable and disrupt the status quo, eventually it feels good because we are saying yes to our values, to our integrity, and to our wellbeing.” – Dr. Marissa Knox
“ A ‘no’ uttered from deepest conviction is better and greater than a ‘yes’ merely uttered to please, or what is worse to avoid trouble.” – Mahatma Gandhi
88
What Does A Good Day Look Like? • What happened on your last good day?
• What emotion(s) did you have?
• What does that experience show about what’s important to you?
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
89
90
…and the Bad Days? • What happened on your last bad day?
• What emotion(s) did you have?
• What does that experience show about what’s important to you?
• What action can you take to align yourself more closely with your values?
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
91
“
Relevant Quotes:
“ We don’t feel strong emotions about things we don’t care about.” – Dr. Susan David
“ The things you are passionate about are not random; they are your calling.” – Fabienne Fredrickson
92
Tool: Small, Daily Gifts • Consider a value with which you’d like to be more aligned and write it below.
• What is a small, daily gift you could give to yourself that relates to this value?
• Now write down this small, daily gift as a statement to yourself about how you will connect with what matters to you each day. (keep it simple)
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
93
Examples of Small, Daily Gifts
Offering ourselves small, daily gifts helps us routinely access what matters to us.
94
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
95
96
RESILIENCE: COMPASSION WITH HEALTHY BOUNDARIES Krista Gregory
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
97
98
Objectives • Explain the difference between empathy and compassion • Explore how empathetic resonance is related to burnout • Practice a tool to create emotional boundaries between ourselves and those experiencing pain
Outcomes • Recognize the difference between empathetic resonance and healthy compassion • Understand how disentangling from another’s emotions, distress and/or pain allows for more sustainable, compassionate care • Contextualize the resiliency tool in a variety of healthcare leadership settings to create healthy boundaries for ourselves and the people we serve
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
99
Compassion vs. Empathy Empathy refers to feeling the feelings of other people as though they were our own. When we are compassionate, we maintain a distinction between ourselves and the others who are suffering.
100
Compassion with Healthy Boundaries “Everyone is on their own life journey. I’m not the cause of this person’s suffering, Nor is it entirely within my power to make it go away, Even if I wish I could. Moments like this are difficult to bear, Yet I may still try to help if I can.” – Dr. Kristin Neff
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
101
“
Relevant Quotes:
“ You cannot keep giving to others if you do not give to yourself, first. It is like pouring water from a vessel: you cannot pour and pour without ever refilling it—eventually it will run dry.” – Leslie K. Lobell
“ A world without empathy is a world where we are dead to each other. But also, in a world where we are always vicariously suffering, it can be overwhelming. We need to maintain our capacity to be in resonance with other people, but also to see clearly–I am not that person.” – Roshni Joan Halifax
“ You are not required to set yourself on fire to keep others warm.” – Joan Crawford
102
Tools You Learned So Far… 1. Know Your Plimsoll Line 2. Plimsoll Line Checklist 3. Zone of Resilience 4. Finding Your Anchor 5. S.T.O.P. 6. Name it to Tame it. Feel it to Heal it. 7. Deep, Abdominal Breathing 8. Golden Rule Remix 9. Supportive Gestures 10. Embodied Boundaries 11. Signposts for our Values 12. Small, Daily Gifts 13. Reliving Compassion 14. Compassion with Healthy Boundaries
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
103
Action Items between RES V and RES VI • Notice small and large tasks to which you might say, “no.” If it doesn’t seem reasonable to say “no” when you want to, consider other options like delegating or negotiating. • When you notice a strong emotion (anger, frustration, joy, excitement), consider what value it is showing you. If you are out of alignment with the value, what action could you take? Or, how might you adjust your perspective? • Everyday find a small way to connect with what you really care about in your life. This action can take 5 minutes or less. • When you are distressed by the pain of those around you, consider where you are on the Empathy v. Compassion drawing and who are the people standing behind you.
104
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
105
106
VIRTUES IN ACTION LEADERSHIP REFLECTION PROCESS Michelle Kohler, Sarah Reddin, Katie Thenhaus, and Tom VanOsdol
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
107
108
Objectives • To develop the practices and competencies for awareness of self and others to shape the action-reflection process in and through leadership, integrating the Virtue of Prudence
Outcomes • Explore key moments of experience as doorways to the deeper story of who you are as a leader • Inquire to reveal layers of meaning, motivation, gifts and blind spots to leadership • Recognize patterns that enable and hinder leadership • Discover Virtues that are active or needed
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
109
Virtues: A Summary
110
VIA Experience • Reflection • Share Key Leadership Moments • Select Member’s Moment for Reflective Sharing • Reading #2 • Clarifying Questions - integrating the Virtue of Faith • Exploratory Questions - integrating the Virtue of Faith • Heart of the Matter - integrating the Virtue of Hope • Member Insights - integrating the Virtue of Love • Gratitude, Prayer, and Return Instructions - integrating the Virtue of Prudence
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
111
Ground Rules • Engage with the Value of Reverence: respect for the dignity and diversity of life • These are sacred stories of human beings not problems to be solved • Double confidentiality - stories are not shared outside of VIA, or invited to be discussed more outside of VIA • Silence and space are good - not to be feared • Suspend judgment • Practice self-reflection by drawing on what is going on inside you and developing self-awareness • Group makes space for equal participation by all • Trust the group and the process
112
Pre-Work for Residential VI - VIA Reflection Our theme for Residential VI is the Virtues of Faith, Hope, and Love. Virtue of Faith: “Rooted in transcendent mystery” Virtue of Hope: “Seeing the “real” and resolutely responding with what is good” Virtue of Love: “Embodying God’s own compassion”
Write about a key leadership moment using one of these prompts: Faith: “A moment where I experienced the presence of God in a leadership encounter…” Hope: “A moment where my view was clouded, preventing me from seeing “the real” and responding with “the good.” Love: “A moment where I saw God’s own compassion in our ministry…”
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
113
114
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
115
116
SPONSORSHIP CHECK-IN Katie Thenhaus
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
117
118
Sponsorship Covered in October • Sponsorship Overview • Career Action Planning • Effective Engagement
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
119
120
Career Action Plan Recommended Roadmap
Check-In • How have you set up your engagement with your sponsee? Meeting cadence?
• How are you using the career planning tool?
• What is your sponsee looking for from Sponsorship? How can the other Members assist?
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
121
122
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
123
124
ACADEMY JOURNEY: DEMONSTRATING IMPACT Katie Thenhaus
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
125
126
Objectives • Identify and articulate specific instances of collaboration, connection, efficiency, or strategic initiatives that have positively impacted Ascension’s operations • Gain input to prepare and share a brief presentation in April’s residential on the demonstrated impact of learnings
Outcomes • Demonstrate the practical application of leadership skills gained during the Leadership Academy and its positive impact on Ascension’s mission and strategy
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY T WO
127
128
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
129
130
REFLECTIVE CLOSE Ryan Schuler
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
131
Justice and Prudence What have you learned about yourself as a leader this week? • Through our reflection on, experiences of, and learning about Justice and Prudence? • Through our shared learning about: – Leading a Culture of Innovation – Understanding the Pastoral Role of the Diocesan Bishop in Catholic Health Care Ministry – Uncovering Wicked Problems and Regaining the Strategic High Ground in Healthcare – Identifying and Recognizing How Values Safeguard Resilience – Contextualizing Resiliency Tools to Create Healthy Boundaries – Practicing the Virtues In Action process
132
NOTES
ACTION ITEMS
ASCENSION LEADERSHIP ACADEMY PARTICIPANT GUIDE—DAY ONE
133
134
Academy Blessing As one community, Let us gather ourselves, Body, Mind, Heart and Soul, In the presence of God’s Spirit, Who dwells in and among us all. We offer the work, joy, Refreshment and learning of this day For the sake of those who are served By the good being done through us.
4600 Edmundson Road St. Louis, Missouri 63134 314.733.8000