Accessibility Map & Guide 2024 Ascot Racecourse is proud to provide an accessible environment for all guests
Entry to the Racecourse Seating Guests requiring accessible access can be accommodated at all Racecourse entrances. Once inside, ramps and/or lifts are available to access different areas.
Car parking Blue Badge holders are given forward parking in the car parks, free of charge. These parking areas provide closer proximity to the Racecourse entrances and are subject to capacity on the day. Please request your forward parking space 7 days prior to the event, by email to access.officer@ascot.com attaching a copy of both sides of your Blue Badge, along with the enclosure you will be in.
Terrain The route from the train station has a steep incline so wheelchair users may need extra care. Within the Queen Anne Enclosure there is a small incline from the Plaza Lawns leading to the Parade Ring. All pathways throughout this enclosure are flat level, hard standing. There are lifts to race viewing areas.
A variety of seating options, including sofas, tables and chairs, and picnic style furniture are available across the Racecourse. All of these are offered on a first-come first-served basis. For guests who have difficulty standing and wish to bring a foldable chair, these are allowed in certain enclosures. Please email access.officer@ascot.com in advance of your visit for details.
Toilet facilities Within the Grandstand, there are a number of accessible toilets on each Level. These can be accessed using a RADAR key, available from the nearest steward and some Bet With Ascot kiosks. Other locations include the Pavilion building (AR31) and the Old Paddock Restaurant (AR20).
Published January 2024 – Page 1 of 6
Accessibility tours Ascot Racecourse offers accessibility tours on Racedays, prior to gates opening. These are facilitated by our Accessibility Stewards. Please email access.officer@ascot.com to book.
The Sunflower Lawn Guests seeking a quieter, alcohol-free space should proceed to the Sunflower Lawn, which is located on the Grundy & Bustino Lawn in front of the Owners’ & Trainers’ Restaurant to the West of the Racecourse (AQ20). Please bear in mind that this area only allows viewing of the Pre-Parade Ring and Horsewalk areas.
Wheelchair viewing areas There are elevated viewing platforms in each of the enclosures. These are designed to accommodate guests with limited mobility, such as wheelchair users or guests who may find it difficult to stand for extended time periods. We ask that just one person accompanies each guest using these areas to maximise the number of guests that can benefit from them.
RACE VIEWING AREAS There is a raised viewing ramp, along the running rail within the Trackside area (AK22). On the Concourse Level, at aisles 2/3 (AL19) and 20/21 (AL23), looking out onto the track above the steppings. Please note that the three race viewing areas (AK22), (AL19) and (AL23) are ONLY accessible by King Edward VII and Winning Post Enclosure guests on the following Racedays: • King George Weekend • Dubai Duty Free Shergar Cup • QIPCO British Champions Day here is a raised viewing ramp, T Trackside (AJ29). n the Concourse Level, at aisle 15 O looking out onto the track above the steppings and under the Royal Box through the Owners’ & Trainers’ Viewing (AL25). There are race viewing areas suitable for wheelchair users on the balconies of all boxes and private suites. At the North East and North West sides of the Parade Ring, on the Concourse Level (AP21 & AP24). Next to Pre-Parade Ring (AQ17).
KING EDWARD VII ENCLOSURE RACE VIEWING AREAS There are race viewing areas on the balcony on Level 4 through the following doors, 2/4/6/8/10/12.
Published January 2024 – Page 2 of 6
Accessible viewing
First Aid Points
For guests with sensory difficulties, we offer an alternative accessible viewing area. This is a quieter space to watch the racing. This is located on the Concourse level at aisle 16, looking out to the track, above the steppings and next to the wheelchair viewing platform (AL26).
Should you need assistance from on-site medical personnel, including paramedics, a member of staff will direct you to your nearest First Aid Point.
Wheelchair hire A number of manual wheelchairs are available for hire on the day, subject to availability. Wheelchair hire is free of charge with a refundable deposit of £30 cash on the day and available from Ticket Office East on the High Street (AS27). They can also be booked in advance by email to access.officer@ascot.com Please return wheelchairs to either Main Reception or the Box Holders exit at the end of your day. Wheelchairs are the property of Ascot Racecourse and must not be taken off site or left at car parks or pickup points.
The main Medical Centre is located at Core D, Lawn Level (AP28).
Sunflower lanyard For those guests whose needs are not immediately obvious, we are proud to offer a sunflower lanyard to show that you or someone you care for has a ‘hidden disability’. These lanyards are available from Ticket Office East and other entrances on busier Racedays. Our Accessibility Officer will be able to assist with any queries and can be contacted on access.officer@ascot.com The lanyards are yours to keep and wear on future meetings at the Racecourse.
Auditory assistance Individual induction loops are available for use within and around the Grandstand. Induction loop hire is free of charge with a fully refundable deposit of £50 cash on the day and available from Main Reception at the Queen Anne Building (AS29) or selected Bet With Ascot units within the Grandstand. Please email access.officer@ascot.com in advance of your visit to book. Published January 2024 – Page 3 of 6
Personal Assistants
Emergency kits
Should guests require a Personal Assistant in order to visit the Racecourse, you are entitled to apply for one complimentary admission ticket for a nominated individual. They must be able to provide you with assistance which might include:
These kits include hearing aid batteries, ratchet sets, spectacle repair kits, cable ties, blade fuses, power chair chargers, tyre inflator and dog water bowls. These are available to guests from Main Reception in the Queen Anne Building (AS29) and the Medical Centre, at Core D, Lawn Level (AN28).
• Moving around the Racecourse • Helping you evacuate in the event of an emergency • Assisting you in using the toilets • Assisting you in purchasing food and refreshments or using other services HOW TO APPLY Personal Assistant tickets are available by emailing enquiries@ascot.com with photo ID and one of the following forms of documentation:
Assistance dogs Assistance dogs are welcome at Ascot Racecourse. Dog water bowls are available from Main Reception in the Queen Anne Building (AS29) and the Medical Centre, at Core D, Lawn Level (AN28).
• Disability Living Allowance (DLA) • Attendance Allowance (AA) • Personal Independent Payment (PIP) • Armed Forces Independence Payment (AFIP) • Registered Blind certification • A Doctor’s note confirming the medical condition Please note that the Personal Assistant policy does not apply to accessible guests under the age of 17 as it is the Racecourse policy that they must be accompanied by a responsible adult, who must purchase their own ticket.
Published January 2024 – Page 4 of 6
AJ AK AL AM AN AP AQ AR AS AT AU AV
8
9
CAR PARK 1 ENTRANCE
CAR PARK 1
10
Car Park 1
11
12
13
14
THE GARDENS
Distance from Car Park 1 to Turnstiles West Entrance = approx. 364 metres Terrain = hard standing and grass
CAR PARK 2
CAR PARK 2 OWNERS
12
AY AZ
15
16
CAR PARK 2 TRAINERS & JOCKEYS
15
16
17
17
18
19
20
21
21
FINISH LINE
20
TURNSTILES WEST
CAR PARK HMR CAR PARK 2H
19
CAR PARK 2R
18
22
23
24
GRANDSTAND
23
24
25
26
27
27
28
29
30
30
31
32
34
35
R AC K
R AC K
F L AT T
JUMP T
33
35
36
36
37
37
38
38
39
39
40
40
Distance from Car Park 6 to Turnstiles East = approx. 600 metres Terrain = Some grass then hard standing
Distance from Car Park 6 to Pavilion Entrance = approx. 400 metres Terrain = Some grass then hard standing
Car Park 6
SERVICE YARD
EAST TRACKSIDE LAWN
RK 6
33
34
PAVILION ENTRANCE
HEATH TUNNEL
TO CAR PA
32
CAR PARK 3 BOX HOLDERS
31
AJ
AK
AL
AM
AN
AP
AQ
AR
AS
AT
AU
AV
AW
AX
AY
AZ
RACE VIEWING AREAS
29
WHEELCHAIR HIRE
ACCESSIBLE VIEWING AREA
28
INDUCTION LOOP HIRE
CAR PARK 2M
26
BOX HOLDERS ENTRANCE
THE LAWNS
TRACKSIDE LAWN
ACCESSIBLE ACCESS TO TRACKSIDE LAWNS
TICKET OFFICE EAST TURNSTILES EAST
25
Distance from Car Park 3 to Turnstiles East = approx. 201 metres Terrain = hard standing
Distance from Car Park 3 to Pavilion Entrance = approx. 138 metres Terrain = hard standing
Car Park 3
PARADE RING
CAR PARK 2L
22
THE SUNFLOWER LAWN
14
ACCESSIBLE TOILETS
MEDICAL CENTRE
13
Car Park 2
11
AW
10
Distance from Car Park 2 to Turnstiles West Entrance = approx. 130 metres Terrain = hard standing and grass
9
AX
8
BABY FEEDING ROOM
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CORE
A Box 601-612
CORE
B
6
Box 613-641
CORE
C
6
Box 642-661
CORE
D
6
5
6
Box 507-525
5
5
5
Box 440-454
Box 501-506
4
Box 340-360
x3
Box 420-439
3
Box 245-265
x3
4
Box 316-339
2
Box 413-419
4
3
Box 216-244
4
Box 401-412
3
2
Concourse for all non-badged guests
KING EDWARD VII ENCLOSURE
3 2
KING EDWARD VII ENCLOSURE
Box 301-315
2
WINNING POST ENCLOSURE (on selected Racedays)
LIFTS
MEDICAL CENTRE
RACE VIEWING AREAS
Box 201-215
ACCESSIBLE TOILETS
KING EDWARD VII ENCLOSURE RACE VIEWING AREAS
Published January 2024 – Page 6 of 6