Royal Ascot Accessibility Map & Guide 2024

Accessibility

Map

& Guide 2024

Ascot Racecourse is proud to provide an accessible environment for all guests

Sunflower Lanyard/Pin

For those guests whose needs are not immediately obvious, we are proud to offer a sunflower lanyard to show that you or someone you care for has a ‘hidden disability’. These lanyards are available from Ticket Office East and all entrances.

Ascot staff members wearing sunflower pin badges have received additional training and are empowered to help in whatever way they can. When you approach they will ask “How may I help you?” This is your opportunity to ask for any additional support that you may need. If you don’t need any help with this particular aspect of your day then proceed as usual. These staff are available across the Racecourse.

The lanyards are yours to keep and wear on future meetings at the Racecourse.

Car parking

Blue Badge holders are given forward parking in the car parks, free of charge. These parking areas provide closer proximity to the Racecourse entrances and are subject to capacity on the day. Please request your forward parking space no less than 7 working days prior to the event, by email to access.officer@ascot.com attaching a copy of both sides of your Blue Badge, along with the enclosure you will be in.

Entry to the Racecourse

Guests requiring accessible access can be accommodated at all Racecourse entrances. Once inside, ramps and/or lifts are available to access different areas.

Accessibility tours

QUEEN ANNE ENCLOSURE

Ascot Racecourse offers accessibility tours on each day of Royal Ascot, prior to gates opening. These are facilitated by our Accessibility Stewards. Please email access.officer@ascot.com to book.

First Aid Points

First Aid Points are located in all enclosures. Should you need assistance from on-site medical personnel, including paramedics, a member of staff will be able to direct you to your nearest First Aid Point.

Emergency kits

QUEEN ANNE ENCLOSURE

These kits include hearing aid batteries, ratchet sets, spectacle repair kits, cable ties, blade fuses, power chair chargers, tyre inflator and dog water bowls. These are available to guests from Main Reception in the Queen Anne Building (AS29) and the Medical Centre, at Core D, Lawn Level (AN28).

Assistance dogs

Assistance dogs are welcome at Royal Ascot. Dog water bowls are available from Main Reception in the Queen Anne Building (AS29) and the Medical Centre, at Core D, Lawn Level (AN28).

Dress Code

Permission can be given to guests whose accessibility needs prevent them from adhering to the Dress Code. Please email access.officer@ascot.com in advance with any enquiries or our Dress Code Assistants can help on the day.

The Sunflower Lawn

ROYAL ENCLOSURE & QUEEN ANNE ENCLOSURE

Guests seeking a quieter, alcohol-free space should proceed to the Sunflower Lawn, which is located on the Grundy & Bustino Lawn in front of the Owners’ & Trainers’ Restaurant to the West of the Racecourse (AQ20). Please bear in mind that this area only allows viewing of the Pre-Parade Ring and Horsewalk areas.

Wheelchair hire

A number of manual wheelchairs are available for hire on the day, subject to availability. Wheelchair hire is free of charge with a fully refundable deposit of £30 cash on the day, located at:

• Ticket Office East on the High Street (AS25)

• Car Park 7, at the track crossing point (AF16)

• East Entrance to the Windsor Enclosure (AL49)

• Village Enclosure Cloakroom (AB32)

Auditory assistance

ROYAL ENCLOSURE & QUEEN ANNE ENCLOSURE

Individual Induction Loops are available for hire in the Main Reception at the Queen Anne Building, for use within and around the Grandstand only. Induction Loop hire is free of charge, with a fully refundable deposit of £50 cash on the day. Please email access.officer@ascot.com in advance.

Personal Assistants

Should guests require a Personal Assistant in order to visit the Racecourse, you are entitled to apply for one complimentary admission ticket for a nominated individual. They must be able to provide you with assistance which might include:

• Moving around the Racecourse

• Helping you evacuate in the event of an emergency

• Assisting you in using the toilets

• Assisting you in purchasing food and refreshments or using other services

HOW TO APPLY

Personal Assistant tickets are available by emailing enquiries@ascot.com with photo ID and one of the following forms of documentation:

• Disability Living Allowance (DLA)

• Attendance Allowance (AA)

• Personal Independent Payment (PIP)

• Armed Forces Independence Payment (AFIP)

• Registered Blind certification

• A Doctor’s note confirming the medical condition

Please note that the Personal Assistant policy does not apply to accessible guests under the age of 17 as it is the Racecourse policy that they must be accompanied by a responsible adult, who must purchase their own ticket.

Royal Ascot Enclosures

Royal Enclosure

• Nearest Car Park is Car Park 7F

• Mixture of grass & hard standing areas

• Flat grass areas and grass areas with slight inclines

• Access to Parade Ring & Pre-Parade Ring

• Seating available

• No foldable chairs are allowed

WHEELCHAIR VIEWING AREAS

• There are race viewing areas on the balcony on Level 4 at the following doors, 2/4/6/8/10/12

• There is a raised viewing ramp, along the running rail within the Royal Enclosure Lawn, Trackside (AK21)

• On the Concourse Level, at aisle 2 (AL19)

• At the North West of the Parade Ring, on the Ground Level (AP21)

ACCESSIBLE TOILET FACILITIES

• In the Royal Enclosure Gardens, next to the Buck’s Club (AL11)

• Behind The Grill At The Dorchester (AQ12)

• Within the Grandstand on Level 4 and Concourse Level, Core A (AM18). These can be accessed using a RADAR key, available from the nearest Steward if required

Queen Anne Enclosure

• Nearest Car Park is Car Park 6

• Mixture of grass & hard standing areas

• Access to Parade Ring and Pre-Parade Ring

• Accessible viewing platforms

• Foldable chairs are allowed with letter of authorisation. Please email access.officer@ascot.com in advance

WHEELCHAIR VIEWING AREAS

• At the North East and North West sides of the Parade Ring, on the Concourse Level (AP21 & AP24)

• Next to Pre-Parade Ring (AQ17)

• There is a raised viewing ramp on the Queen Anne Enclosure Lawn (AJ29)

• On the Concourse Level, at aisle 15 looking out on to the track above the steppings and under the Royal Box through the Owners’ and Trainers’ Viewing (AL25)

• There are viewing areas suitable for wheelchairs on the balconies of all boxes and private suites

ACCESSIBLE VIEWING AREA

• For guests with sensory requirements, we offer an alternative accessible viewing area, located on the Concourse level at aisle 16, looking out to the track, above the steppings (AL26)

ACCESSIBLE TOILET FACILITIES

• Within the Grandstand there are a number available on each level which can be accessed using a RADAR key, available from the nearest Steward if required

• At Lawn Level and Level 6, Core D in the Grandstand (AN28) no RADAR key is required

• In the Pavilion building (AR31)

Village Enclosure

• Nearest Car Park is Car Park 8F

• Mostly grass with very little hard standing areas

• Steep incline up towards the track

• Seating available

• Foldable chairs are allowed with letter of authorisation. Please email access.officer@ascot.com in advance

WHEELCHAIR VIEWING AREAS

• There are designated viewing ramps along the Trackside lawns

Accessible Toilet Facilities

• Within the main toilet blocks (AB26 & AB27)

Windsor Enclosure

• Nearest Car Park is Car Park 6

• Mixture of grass & hard standing areas

• Grass picnic areas

• Close to Accessibility Shuttle Bus Stop

• Seating available

• Foldable chairs are allowed

• Accessible toilets (AM41 & AN41)

WHEELCHAIR VIEWING AREAS

• There are designated viewing ramps along the Trackside viewing lawns

Heath Enclosure

• Nearest Car Park is Car Park 8H

• All grass with no hard standing areas

• Uneven terrain

• Foldable chairs are allowed

• No wheelchair viewing areas

• Accessible toilets (AB40)