TravTalk Middleeast

Pages: 20

travtalkmiddleeast.com

A DDP PUBLICATION

ddppl.com

Vol. VIII No. 4; April 2012

MICE grows in the Middle East Expecting an increase of 20,000 business tourists in 2012, Abu Dhabi Tourism Authority (ADTA), GIBTM’s partner and supporter, is strongly emphasising on attracting the Business Tourism sector, while significantly upgrading its meetings and conference facilities to further provide businesses with world-class facilities.

S U S M I TA G H O S H

A

pproximately 1.3 million of the 1.8 million guests across 115 hotels and hotel apartments in the Emirate are business travellers, out of which 2,15,000 guests arrive in the region specifically for MICE related activities.

“In 2015, we aim to become the number one meetings destination in the region, a top-100 meetings destination in the world, host four times the number of current MICE events and double the number of MICE visitor arrivals,” said Gillian Taylor, Business Tourism Manager, ADTA. “We support Reed Travel Exhibitions (RTE) and Abu Dhabi in hosting an important exhibition like GIBTM, which assist immensely in developing the MICE Tourism. We have always been very active, promoting our MICE properties across the Middle East through our local and international sales offices.

Our participation at GIBTM has assisted us in further developing this sector and showcasing our

products and offerings,” explained Omer Kaddouri, Executive Vice President and Chief Operating Officer, Rotana Hotels.

Director Overseas Promotion & Inward Missions, Department of Tourism and Commerce Marketing (Dubai).

“The inventory of the hotel rooms to be managed

by Rotana in Abu Dhabi will increase to more than 3,000 within the coming few months. Although we are not really anticipating a surge of ‘Mass Tourism’ in Abu Dhabi, we hope to appeal to the more discerning tourists and MICE organisers and GIBTM will be a huge contributor to this,” he added.

Oman Ministry of Tourism is one of the first exhibitors to sign up for GIBTM 2012 and is keen to engage with business travellers. “The planned convention center and airport will have modern facilities and will help position Oman as one of the main business travel destinations in the region,” said Khalid Al Zadjali, Head - Overseas Promotion, Oman Ministry of Tourism. “Our aim for participating in GIBTM 2012 is to recognise new trends, best practices and also benefit from the abundant networking opportunities,” he added.

Ranked among the top 10 most popular business destinations in 2011, Dubai is a key MICE destination followed by Abu Dhabi, which is currently attracting 27 per cent of events staged in the region. The Capital is anticipated to attract 48 per cent of events planned in the MENA region in 2012. “MICE forms an important part of tourism and Dubai is the regional hub for exhibition and conference business and has been attracting a large pool of business travellers to the city. The aim of DTCM’s participation in GIBTM is to provide a business platform

Gillian Taylor

Omer Kaddouri

Saleh Algeziry

Business Tourism Manager ADTA

Executive Vice President & Chief Operating Officer, Rotana Hotels

Director - Overseas Promotion & Inward Missions, DTCM (Dubai)

We aim to become the number one meeting destination in the region and double the number of MICE visitor arrivals in the Gulf and Middle East region for international and regional venues, hotels, des-

We promote our MICE properties across the ME. Our participation at GIBTM will further help in showcasing our products and offerings tinations and suppliers to meet with meeting planners, incentive travel buyers and

MICE is an important part of tourism in Dubai as it has become the regional hub for exhibitions and conference business

those involved in the meetings and incentives industry,” informed Saleh Algeziry,

“Being one of the most vibrant economies in the world, Qatar is fast becoming a business destination of choice and very recently Qatar scooped the award for the World’s Leading Business Travel Destination at the World Travel Awards. Built to be one of the most sophisticated convention and exhibition centers in the world, Contd. on page 2

COVER STORY FOREIGN EXCHANGE DIRHAM VALUE

(Subject to variation) Country

Currency

(As on 15-03-2012)

CN Buy

CN Sell

New trends and network prospects Contd. from page 1

USA ..........................USD ................3.653..............3.685 UK ............................GBP ..............5.6674............5.8861 Egypt ........................EGP ................0.605..............0.711 Euro ..........................EUR ..............4.7132............4.9056 Canada......................CAD ..............3.6604............3.7907 Bahrain ....................BHD ..............9.5739............9.9137 Oman ........................OMR................9.405............9.6512 Kuwait ......................KWD............12.9732..........13.4111 Saudi Arabia ............SAR ..............0.9625............0.9972 Qatar ........................QAR ..............0.9944............1.0209 Australia ..................AUD ..............3.8046............3.9174 Japan ........................JPY................0.0433............0.0454 Philippines ................PHP ..............0.0845............0.0874 Singapore..................SGD ..............2.8607............2.9860 India ........................INR................0.0716............0.0750 Pakistan ....................PKR ..............0.0397............0.0415 Bangladesh ..............BDT ..............0.0438............0.0454 Sri Lanka ..................LKR ..............0.0291............0.0303 Nepal ........................NPR ..................0.05..............0.056 Morocco ....................MAD................0.405..............0.525 Switzerland ..............CHF ..............3.8991............4.0659 South Africa ..............ZAR ................0.485..............0.553

QNCC opened on December 4, 2011,” said Trevor McCartney, Director Business Development, Qatar National Convention Centre (QNCC).

“The Centre also acts as a catalyst for economic impact on the country. We are proud to support the growth of the Qatari MICE industry and by taking part in GIBTM we aim to educate regional and international meeting planners on the world-class event spaces that Qatar has to offer, in addition to the rich cultural heritage and hospitality,” he added.

With 10 hotels under development in the Middle East - including properties in the UAE and Saudi Arabia, 14 new projects in Asia, Mövenpick Hotels & Resorts is certainly looking to strengthen their business possibilities. The Group already has 25 hotels in the Middle East and seven in Asia and will be showcasing its expansion plans across the Middle East and Asia at GIBTM 2012.

Khalid Al Zadjali

Trevor McCartney

Toufic Tamim

Head - Overseas Promotion Oman Ministry of Tourism

Director - Business Development, Qatar National Convention Centre (QNCC)

Vice President - Sales & Marketing Mövenpick Hotels & Resorts, ME

Our aim for participating in GIBTM 2012 is to recognise new trends, best practices and also benefit from the abundant networking opportunities “We are pleased that business travel is a key focus

By taking part in GIBTM, we aim at educating regional and international meeting planners on the world-class event spaces that Qatar has to offer for GIBTM 2012 as it is in line with our efforts as business

We are pleased that business travel is a key focus for GIBTM 2012 as it is in line with our efforts as business travellers want to concentrate on making their trips a success Contd. on page 6

EXHIBITIONS

APRIL, 2012

One event with infinite objectives Arabian Travel Market (ATM) 2012, the leading travel exhibition in the Middle East will be held in Dubai from April 30 till May 3, 2012. ATM has seen prominent interest ahead of this year’s event, as the visitors remained undaunted by the political turmoil that gripped the region.

Arabian Travel Market is witnessing strong online visitor interest almost four months ahead of the event. The number of tourists heading to the Kingdom is expected to reach 15.8 million by 2014 up from around 13 million in 2010, according to Business Monitor International (BMI).

T T B U R E AU

F

ollowing major commitments on considerable investments for new cruise terminals and associated infrastructure, the Middle East is recognised as a key growth market. The future potential of regional Cruise Tourism will once again be the highlight at Arabian Travel Market 2012.

The positive outlook for the region’s cruise sector enhances mutual tourism potential across the GCC. According to Reed Travel Exhibitions, the organisers of Arabian Travel Market, the expansion of regional facilities and potential increase in revenue from tourism will provide a way for further port development throughout the Gulf. A dedicated on-site cruise pavilion will provide a platform for regional port operators, tourism service

Mark Walsh Former Group Exhibition Director, Present Portfolio Director, Arabian Travel Market

providers and international cruise lines to develop a wellrounded cruise product both off and onshore.

Capable of handling two to three cruise ships, Qatar is investing US$ 5.5 billion in a cruise ship terminal in Doha. Oman is working to transform Mina Qaboos into a dedicated cruise port as part of the government’s ‘Vision 2020’ plan.

The number of visitors will increase by 6.7 per cent year-on-year by 2014 boosted by religious, business and domestic tourism.

Religious Tourism remains the main reason for overseas visitors. More than half of inbound visitors travel to Mecca and Medina, making it a major focus for investment in hotels and leisure development.

Visitor registrations from Saudi Arabia are up by 118 per cent from this time in 2011 at 203. Meanwhile, the number of visitors inter-

ested in buying travel products and services from the Kingdom has risen 116 per cent to 1,168.

Pre-event visitor registration for the four-day Arabian Travel Market show, which opens on April 30, 2012, is already up by 132 per cent from the same time in 2011 with nearly 2,000 visitors.

ATM 2012 ATM has been witnessing a strong online visitor interest, almost four months ahead of the event A dedicated on-site cruise pavilion will provide a platform for regional port operators, tourism service providers and international cruise lines to develop a well-rounded cruise product both off and onshore

Pre-registrations from Europe are up by 94 per cent so far. Oman has received 1.6 million tourists in 2010 and Oman’s Ministry of Tourism aims to increase to 12 million every year by 2020. Pre-registrations from Oman have risen by 131 per cent while the number of visitors interested in buying products and services from the Sultanate is up by 109 per cent.

In 2011, 2,232 exhibitors covering nearly 20,000 square metres attracted more than 21,000 attendees. Held under the patronage of Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai and approaching its nineteenth year, the show has grown to be the largest showcase of its kind in the region and one of the biggest in the world.

TRAVTALK

3

Cartoon Network’s 1st theme waterpark Turner Broadcasting System Asia Pacific announced plans for the world’s first Cartoon Network-themed waterpark, to be located in idyllic Bang Saray, near Pattaya, on the East Coast of Thailand.

Scheduled to open in 2013, and named Cartoon Network AMAZONE. The waterpark is a nod to the lush Amazon Rainforest while infusing the world’s most popular animated series and cartoon heroes including Ben 10, The Powerpuff Girls, Johnny Bravo and The Amazing World of Gumball. From serene to extreme splashtastic thrills, the waterpark will feature exciting signature attractions including a gigantic family wave pool, a winding adventure river, speed-racing slides, family raft rides and one of the world's largest interactive water play fortresses for kids.

TALKING PEOPLE EDITORIAL GIBTM - perfect platform for MICE

T

he much-anticipated 6th Gulf Incentive, Business Travel and Meetings Exhibition (GIBTM 2012), scheduled March 26-28, 2012 at the Abu Dhabi National Exhibitions Company (ADNEC), is set to witness a number of new initiatives. Some of the world’s influential industry leaders are expected to deliver a robust educational programme designed to stimulate interactive, focussed delegate discussions and examine the industry’s key trends and topics for global MICE industry professionals.

As trends indicate, business travel is becoming increasingly necessary to conduct trade, the UAE reported a 7.6% increase in air traffic in 2011 compared to 2010 and recorded the largest number of hotel rooms underway in the MENA region. Abu Dhabi and Dubai have been named as the top MENA MICE destinations according to the fifth Middle East Meetings Industry Research report, undertaken by Reed Travel Exhibitions in March 2011. The capital is anticipated to attract 48% of events planned in the MENA region in 2012.

GIBTM for the first time will hold free-to-attend, interactive Arabic sessions for all attendees at the show.

Ali Al Saloom of Ask-Ali.com, one of the fastest rising media personalities and a charismatic public speaker in the Gulf Region, will discuss how business travel provides a huge opportunity in the region linking this industry with Arabic traditions and culture.

Palm Jet on the growth chart of success Well-known for ‘doing difficult jobs in difficult places’, Palm Jet is the sister concern of Jupiter Group in Dubai. It comprises the American & African Trading Group, Global Jet, Interglobe Travel and Tourism, Charter Solutions, Jupiter Jet and Jupiter Airlines.

P

alm Jet group has been in Iraq since 2005. They specialise in operations and selling tickets on charter flights from UAE to Iraq,

Naveen Gera Managing Director Palm Jet

Afghanistan and the Middle East region, while operations are executed from the Dubai International Airport. Never to compromise on services, Palm Jet has constructed the first FBO (Fixed Base Operations) in Iraq with passenger terminal facilities.

Inaugurated by Hadi Al Amiri, Minister of Transport Iraq on June 1, 2011, Al Dewan Hall (the official name of the VIP terminal) in Baghdad International Airport provides luxurious services to VIP passengers.

Palm Jet is an aviation support and charter company, which owns and manages small VIP Jet aircrafts with 4 to 13 seats, providing services to VVIPs, Royal clientele, people who require special attention

300 Hosted Buyers with high spending power are also expected to attend GIBTM, an indication of highvalue business in light of figures, which showed that 44% of Hosted Buyers attending GIBTM 2011 had an annual meetings budget of more than US$ 1million.

Publisher Director Editorial Director Editor Assistant Editor (ME) Desk Editor Sub Editor Design Manager Advertising Asst. Manager - Sales Asst. Manager - Mktg.

Circulation Manager Manager Production

: SanJeet : Sumeera Bahl : Rupali Narasimhan : Deepa Sethi : Susmita Ghosh : Archana Sharma : Raina Mandal : Parinita Gambhir/NN Misra : Geetika Pathak : Akassh Kapoor : Pallavi Sarma : Ashok Rana : Anil Kharbanda

and medical ambulance flights. The Company operates and charters various flights to ME sectors, delivering some on contract charter basis and some on trip lease.

We are not just an Aircraft Company which sells charters and tickets, but also provide VIP terminal facilities and sell services which are unique in the region and are also involved with the management of the terminals.

Even if we call it FBO, which is meant for general aviation, we do have commercial aviation attached with it to enhance the services to normal commercial passengers.

Passengers are met and assisted on arrival and departure, luxury cars (Limo) are used for transportation of passengers from the aircrafts to the VIP Terminal for special handling at a very economical price. The concept is highly appreciated in Iraq, Baghdad as we are the first one to take initiative for the infrastructure development at International Airports in Iraq.

The VIP terminal handling services are priced very reasonably to extend the services to normal economy class passengers too, allowing them to experience the services which were available for the rich and important passengers of Iraq. Iraq is coming back on the international travellers map and Palm Jet wishes to be a part of the industry to support and expedite the process to make sure the passengers feel comfortable and secure when they travel to Iraq.

The business sector is growing in Iraq as in June, 2011, there were 160 passengers coming or leaving through VIP Terminal a month, where the number of charter flights was ranging from two to three flights daily with a rate of two to three passengers every flight. It’s due to the improvement in security situation and increase in travel to Iraq.

The terminal enjoys high security protection under responsibility of a private security company G4S, renowned for strict policy of compliance internationally.

There are passports, Immigration and custom offices at the terminal. In addition, Iraqi Intelligence has their presence. Now within a span of few minutes, the passport, exit visa, stamp and digitally recorded fingerprints are being checked while the escort takes the passport and reservation information to the registration office to record reserva-

tion (Boarding Pass), which was a real dilemma before, as it required at least half an hour for the entire process.

This terminal provides services to passengers flying on commercial flights like Emirates, Etihad, flydubai, Royal Jordanian, Iraqi Airways, ME Airlines, Turkish Airlines, Austrian Airlines and private VIP Jets.

We have more than 200 travel agents for Jupiter Group and all have interconnected services, hence we acquire their support on any clientele we receive.

The companies dealing with business jets prefer to be discreet, hence, there is a constant need to create more awareness among the travel trade and we also encouragethe same.

The numbers have increased in Business travellers by 40 per cent in 2011 over 2010 while MICE constitutes 15 to 20 per cent rise and VFR constitutes the remaining.

Palm Jet have plans of constructing one more VIP service facility launch in Basra Airport, south of Iraq, in June 2012.

Bureaucracies in the market and lack of awareness are the challenges which our Charter Company faces and is trying to constantly improve with new concepts, consultancies and information.

Naveen Gera Managing Director Palm Jet

Lama Tours wins National Tourism Award 2010-2011 Dubai’s Premier Destination Management Company, Lama Tours was awarded the ‘Best Overseas Tour Operator to India from West Asia & Africa’ at the National Tourism Awards 2010-11 in New Delhi, India.

Pratibha Patil, President of India alongside Subodh Kant Sahai, Union Minister for Tourism, Indian Government awarded Kulwant Singh, Managing Director, Lama Group of companies and Harvinder Singh onstage at the event acknowledging the immense contributions Lama has made in making India a leading destination among tourists and nationals from the UAE and Africa region.

Offices: TRAVTALK is published

by SanJeet on behalf of

Durga Das Publications Private Limited Printed at System Graphics India Pvt. Ltd. A-1, Naraina Industrial Area, Phase-I, New Delhi - 28 India

DELHI: 72, Todarmal Road, New Delhi - 110 001 Ph.: +91-11-23710793, 23716318 Fax: +91-11-23351503 E-mail: travtalk@ddppl.com MUMBAI: 504, Marine Chambers, 43, New Marine Lines, Opp. SNDT College, Mumbai - 400 020, India Ph.: +91-22-22070129; 22070130, Fax: +91-22-22070131, E-mail: mumbai@ddppl.com UAE : P.O. Box 9348, Saif Zone, Sharjah, UAE Ph.: +971-6-5573508 Fax: +971-6-5573509 E-mail: uae@ddppl.com

TRAVTALK is a publication of Durga Das Publications Private Limited.

All information in TRAVTALK is derived from sources, which we consider reliable and a sincere effort is made to report accurate information. It is passed on to our readers without any responsibility on our part. The publisher regret that he cannot accept liability for errors and omissions contained in this publication, however caused. Similarly, opinions/views expressed by third parties in abstract and/or in interviews are not necessarily shared by TRAVTALK. However, we wish to advice our readers that one or more recognised authorities may hold different views than those reported. Material used in this publication is intended for information purpose only. Readers are advised to seek specific

advice before acting on information contained in this publication which is provided for general use, and may not be appropriate for the readers’ particular circumstances. Contents of this publication are copyright. No part of TRAVTALK or any part of the contents thereof may be reproduced, stored in retrieval system or transmitted in any form without the permission of the publication in writing. The same rule applies when there is a copyright or the article is taken from another publication. An exemption is hereby granted for the extracts used for the purpose of fair review, provided two copies of the same publication are sent to us for our records. Publications reproducing material either in part or in whole, without permission could face legal action.

The publisher assumes no responsibility for returning any material solicited or unsolicited nor is he responsible for material lost or damaged.

This publication is not meant to be an endorsement of any specific product or services offered. The publisher reserves the right to refuse, withdraw, amend or otherwise deal with all advertisements without explanation.

All advertisements must comply with the Indian and International Advertisements Code. The publisher will not be liable for any damage or loss caused by delayed publication, error or failure of an advertisement to appear.

CRUISES Q. A.

Q.

A.

Q.

A.

How can you differentiate Silversea from others?

Silversea is unique for its aspects of all-inclusive, all ocean-view suite accommodation, up to 95 per cent with private balcony, in-suite beverage cabinet stocked with individual preference, on-board spending credit up to US$ 1,500 per suite, a full spectrum of entertainment and enrichment, in-suite dining 24-hour a day, complimentary transportation to town in most ports.

In addition, Silversea offers more destinations and ports of call then any of its direct competitors.

How much awareness do you think is there in the Middle East regarding the Cruise industry?

The Middle East cruise market is still in its infancy compared to the more mature markets like US and UK. While hotels see good business from the Middle East market, I think the local markets are still to discover the benefits of a cruise.

The industry and the individual cruise lines have much to do to grow in this potential source market.

Besides usual leisure, holiday and MICE travel, what are the other segments that a cruiseline can cater to?

The majority of Silversea’s guests travel for leisure. However, the ships offer a strong alternative to traditional hotels for the MICE market. The all-inclusive aspect of the product means that charter, conference and event organisers can easily budget their meeting or event.

Sara Larmer, Marketing/Communications Executive, Silversea Cruises

APRIL, 2012

TRAVTALK

5

Sailing high on 2012-2013 plans Despite a challenging trading year in 2011 for the cruise industry, Silversea Cruises remains optimistic about the future. The ports of call in the ME remains a part of the cruiseline’s programme in 2012 and 2013 with calls in Dubai, Kuwait, Egypt and Bahrain.

In 2013, the agenda includes 450 destinations across 7 continents & 90 countries.

T T B U R E AU

R

enowned as a trendsetter in the luxury cruiseline industry, Silversea Cruises offers large-ship amenities aboard its vessels: Silver Cloud, Silver Wind, Silver Shadow, Silver Whisper and Silver Spirit, designed as a feel of informal grace.

2012-13 plans In 2013, the agenda includes 450 destinations across seven continents and 90 countries The ports of call in the ME remains a part of Silversea’s programme in 2012 and 2013 with calls in Dubai, Kuwait, Egypt and Bahrain The cruiseline operates an online training programme called Silversea Academy, a link that can be found under the Travel Agent section in the website

“In terms of outbound travel from the Middle East we have seen good growth from year to year, but the numbers are still small compared to the more established cruise markets,” said Sara Larmer, Marketing/Communications Executive, Silversea Cruises.

“Silversea has always maintained close ties with the travel trade and has supported the trade partners accordingly and expect to continue working closely with them in the future as well.

The travel trade represents approximately 85 per cent of our business,” she added.

The cruiseline operates an online training programme

called Silversea Academy, a link that can be found under the Travel Agent section in the website. The Academy is split into two tiers, Silver and Platinum which takes through all aspects including the fleet, suites, food, the website, expedition programme and conference and incentives.

Silversea Cruises specialises in creating unparalleled rewards programmes and

unique meetings for some of the world’s best-known companies and leading brands. It has rolled out a new programme to help corporations cut costs without compromising on quality.

Silversea’s new London office, based in Westminster, had officially begun handling reservation calls from February 1, 2012 for UK, Europe and Middle East markets.

6

TRAVTALK

TECHNOLOGY

APRIL, 2012

Strengthening business relations Contd. from page 2

travellers want to concentrate on making their trip a success,” says Toufic Tamim, Vice President - Sales & Marketing, Mövenpick Hotels & Resorts, Middle East.

“They don’t want the detail of extras, they simply want to know everything that they need is included as part of their stay and that motivated us to offer them special business packages such as our recently launched Business Bundle offer,” he added.

“Qatar is flourishing in the MICE realm, it has so many authentic options for an incentive group coupled with state-of-the-art facilities for conferences. The new Convention Centre is a cut above the rest, combining luxury and ergonomics and the sheer size is just staggering. I hope the MICE societies are ready to be dazzled,” stated Shane Jameson, Director Sales & Marketing, Mövenpick Tower & Suites Doha.

GIBTM 2012 will host a European Exhibitor Pavilion based on the success of GIBTM 2011.

Vassilis Theocharides, Returning Exhibition and Director, Cyprus Tourism Organisation - Middle East & Arabian Gulf commented, “The Cyprus Tourism Organisation has been supporting GIBTM since it was launched. It is undoubtedly the most comprehensive MICE exhibition in the Middle East. Every year we have

Travelport and Rail Europe join hands to offer rail products from across Europe and beyond for UAE trade.

T T B U R E AU Shane Jameson

Vassilis Theocharides

Lois Hall

Director - Sales & Marketing Mövenpick Tower & Suites Doha

Returning Exhibition & Director, Cyprus Tourism Organisation - ME & Arabian Gulf

REED Travel Exhibitions Manager GIBTM

Qatar is flourishing in the MICE realm, it has so many authentic options for an incentive group coupled with state-of-the-art facilities for conferences

GIBTM is the most comprehensive MICE exhibition in the ME. Every year, we have increased demand from our partners to participate which proves its popularity

increased demand from our partners to participate which proves its popularity.”

“The UAE in particular and Middle East region in general has received a huge amount of investment in the Meetings and Events industry over the years and now we can

see the results. The Middle East has witnessed 38 per cent growth in indoor exhibition hall space over the past 5 years. Now, the Region needs to promote more repeat bookings as it has succeeded in attracting high profiled local and international meetings and events,” uttered Lois

The UAE in particular and ME in general, witnessed a huge investment in the Meetings and Events industry resulting in a 38% growth in indoor exhibition hall space in the past 5 years Hall, REED Travel Exhibitions Manager, GIBTM. GIBTM attracts support from a wide range of local, regional and international organisations, indicating its importance as the only proven platform in the Middle East to access the growing meetings industry.

Web booking engine for travel agents Operating from 21 offices across 11 countries in the MENA region, Bahrainheadquartered Sabre Travel Network Middle East has launched an online booking engine for the travel agencies to establish and grow their online business.

T T B U R E AU

D

eveloped in conjunction with UK-based Billian IT Solutions, the ‘Sabre Web Booking Engine’ will provide the agencies in Middle East and Africa (MEA), with advanced online website capabilities like quick search, calendar shopping, branding options and access to Sabre’s popular low-fare search ‘Bargain Finder Max’. The modern look and feel of the website will help the travel agents to be competitive in the online marketplace.

The engine gives consumers access to real-time fares, allowing them to book air (including low-cost carriers), hotel and car hire. The technology can sit

Travelport and Rail Europe team up

behind an agency’s branded website, providing new functionality like access to airline seat maps, fare rules and transaction reporting.

Web Booking Engine The engine gives consumers access to realtime fares, allowing them to book air (including low-cost carriers), hotel and car hire

“Long back the Internet was considered as a threat to the survival of the travel industry.

But today, online travel accounts for around one fifth of all travel bookings in EMEA. It is said to grow to a quarter of all bookings in the next four years,”

It is developed to specifically to support Arabic language for ME agencies Darren Wickham, Managing Director Sabre

expressed Darren Wickham Managing Director, Sabre.

“The growth potential for this new business segment is exponential with over 77 million Internet users in the Middle East. The travel trade, who want to increase

their revenue, need to have a clear online strategy and technology to convert online shoppers into bookers. We have worked hard and developed the ‘Sabre Web Booking Engine’ to support Arabic language specifically for the Middle East agencies, highlighting the commitment we have to serve this region,” said Wickham.

R

ail Europe, the world’s leading distributor of rail products, offers direct access to book tickets and passes from European railways like Eurostar, Rail Australia, Amtrak in the US, VIA Rail and Rocky Mountaineer in Canada, Korea Rail Pass, Japan Rail Pass amongst many others. Rail Europe’s products cater to the growing number of travellers who opt for more scenic and moneymaking way to get around.

“Our partnership with Rail Europe has made

Partnership Advantages The partnership between the 2 entities will enable the UAE agents to enhance their customer service by finding and booking all hotel, car and now rail content in a much faster way The travel agents in the country can now conveniently book from a wide range of pointto-point tickets and rail passes online with attractive commissionable fares using Travelport’s online portal ‘Rooms and More’.

Rabih Saab President and Managing Director Travelport, Middle East and Africa

Travelport’s online portal ‘Rooms and More’ even more valuable for the agents in the UAE, helping them to enhance their customer service by finding and booking all hotel, car and now rail content, that they would require in a much faster way,” said Rabih Saab, President and Managing Director, Travelport, Middle East and Africa.

Travelport Rooms and More combines the consumer insights, Meta search functionality and user interface to deliver a completely integrated booking platform. Both Travelport and nonTravelport affiliated agents in these countries can make Rail Europe bookings via www.travelportroomsandmore.com.

Amadeus global study Amadeus commissioned and released a new industry study Empowering inspiration: the future of travel search. Conducted by travel industry research authority, PhoCusWright Inc., it surveyed 4,638 travellers in the US, UK, Germany, India, Russia and Brazil. Amongst Antoine Medawar others the key findings include the Vice President - Middle East frustrations and pains travellers face and North Africa, Amadeus when planning and booking travel, the new ways in which travellers would like to search for travel and how travellers want to use mobile devices and social networks when planning and sharing travel experiences.

Antoine Medawar, Vice President - Middle East and North Africa, Amadeus said, “The study aptly brings to light global trends, the significance of which can be seamlessly translated to this region. Increased internet access in the Middle East and across the globe has resulted in significant evolution of online and e-commerce business models.”

Medawar further added, “In today’s competitive world, online travel providers must adopt technologies that provide an added value to the travellers. Technology will continue to impact the way agents do business, the effects of which will invariably drop down to impact travellers buying habits.” The report also looks at how new technologies may change travel planning in the future, including the truly private sale, cumulative intelligence smart systems and virtual private assistant.

8

TRAVTALK

AVIATION

APRIL, 2012

Air Arabia enhances its services Air Arabia’s travellers can now choose from 55 meals online at affordable prices.

New bus services from Sharjah to Al Quoz and Sonapur and also in Egypt, new bus services from Burj Al Arab Airport to Alexandria have been launched.

S U S M I TA G H O S H

T

he Airline also launched new airport services like Hala Services which now provides, Meet & Assist, Quick Check-in, Quick Exit & Gold Package. All can be booked online in Air Arabia’s reservation system.

To maintain the expectation of the travellers, Air Arabia is always active in providing more value-formoney options. Moreover, it recently introduced an interactive concept of ‘fun on board’ with personal touch

Choices of Service Apart from introducing new bus services and Hala services the airline also launched an interactive concept of ‘fun on board’ with personal touch where the crew involves the passengers and gives out attractive prizes

take the top agents’ General Managers to exciting destinations every year providing quality time. We get around major businesses from the traditional travel agents, in addition to online sales,” Nizar further added.

where the crew involves the passengers participating in entertainment drive and gives out attractive prizes making the journey more enjoyable.

“The year 2011 saw Air Arabia post strong operational and financial results despite regional challenges.

We have focussed on offering added convenience, value and above all, competitive prices to travellers for an enhanced customer service experience. The Airline continues to make air travel an affordable commodity by the day,” expressed AK Nizar, Head – Commercial, Air Arabia.

“The carrier’s seat load factor stood above 82 per cent in 2011 and the momentum seems to continue throughout 2012,” he further said.

Air Arabia took delivery of six new A320 aircraft from Airbus in 2011 as part of an order for 44 aircraft placed in 2007. The Airline expects to take delivery of another six

AK Nizar Head – Commercial Air Arabia

aircraft in 2012. Once completed in 2016, the order will be more than double the size of Air Arabia’s fleet, to increase its total operating fleet to more than 50 aircraft.

Valuing the importance of the travel trade, the Airline maintains brilliant relation with them through regular sales visit besides organising familiarisation trips for them to new destinations.

“To offer something exceptional, instead of Annual Award Ceremony we

The year 2011 had seen Air Arabia serving its 70th destination worldwide from its three operating hubs. In 2011, the Airline introduced six new routes including Moscow and Yekaterinburg, Russia, Kharkiv and Donetsk, Ukraine, and Gassim and Yanbu, Saudi Arabia. In addition, the airline also launched non-stop services from its Alexandria, Egypt, hub to Milan, Italy, and Riyadh and Dammam in Saudi Arabia.

In the final quarter of 2011, the Carrier also inaugurated its aircraft hangar facility and multimillion-dollar flight simulator at Sharjah International Airport and also Centro Sharjah Hotel, conveniently located adjacent to the airport.

Celebrating International Tourist Guide Day 2012 The Sharjah Commerce and Tourism Development Authority took tourist guides on a tour to Sharjah’s world renowned archeological sites and tourist attractions on the East Coast as part of its celebrations for the International Tourist Guide Day 2012. The full day master class took professional tourist guides representing a diverse mix of nationalities to the important archaeological sites of Kalba, Khatm Al Maliha and Wadi Al Helou. The tourist guide professionals received a rare, up close perspective and insight into the rich heritage and history of Sharjah’s East coast from Eisa Abbas from the Directorate of Antiquities of Sharjah’s Department of Culture and Information and SCTDA officials who had organised the master class. Professional tourist guides from leading tour operators such as Arabian Adventures and Orient Tours participated in the event.

Gourmet Abu Dhabi 2012 debuts at the new Westin The opening gala party of Gourmet Abu Dhabi 2012 event has been staged at the new Westin Abu Dhabi Golf Resort & Spa with a showcase of masterful fare and gastronomic inspired dance. The event lawn was populated by some 500-plus food lovers who were entertained by the stunning yet comical theatricals combining vegetable laceration and dance known as the ‘Nanta’ which originates from Korea. Drawing in 17 of Abu Dhabi’s elite hotels and resorts, including the brand new host venue and executive chef David Contreras from The Westin Abu Dhabi Golf Resort & Spa, the field was comprised of St Regis Saadiyat, Hyatt Capital Gate, Emirates Palace and the Fairmont to name but a few. Amongst the glittering array of food some of Abu Dhabi’s most influential were also present, to include none other than Sheikh Sultan Bin Tahnoon Al Nahyan and Mubarak Hamad Al Muhairi. Along with additional board members of TDIC/ADTA and other leading companies this truly was an event to attend and a tribute to the dazzling new Westin Abu Dhabi Golf Resort & Spa.

Extensive expansion plans Introducing a new route Qatar Airways has made several announcements RAK Airways marks its beginning of long-haul flights with so far in 2012, including opening of the first premium a new route to Bangkok. Effective June 1st 2012, the Airline lounge at London Heathrow Terminal 4 in January. will offer 4 non-stop flights a week to the destination.

T T B U R E AU

A

s part of Qatar Airways’ persistent efforts to incentivise its customers, the Airline opened Oryx Galleria – a new boutique designed exclusively for Privilege Club members to redeem their Qmiles. Privilege Club members can redeem their Qmiles on any in-store products, giving them another redemption option aside from flights with Qatar Airways and partner airlines. Oryx Galleria is Qatar Airways’ latest business venture as the loyalty retail shop boosts the airline’s wide-ranging business units that already include hotels, duty free and airport operations.

About Us Qatar Airways has seen rapid growth in just 15 years of operation, presently operating a modern fleet of 105 aircraft to 112 key business and leisure destinations across Europe, Middle East, Africa, Asia Pacific, North America and South America

Akbar Al Baker, Chief Executive Officer, Qatar Airways said,

“Oryx Galleria is a unique retail proposition, different from the Airline’s airport and in-flight duty free business. This new showroom has a wide selection of the world’s finest brand and product categories, designed to provide Privilege Club members with a world-class customer experience and an alternative to redeem Qmiles on air tickets.”

Demonstrating its commitment to the demand for corporate jet travel in Middle East business aviation market, the airlines’ corporate jet division, Qatar

T T B U R E AU

O

Akbar Al Baker Chief Executive Officer Qatar Airways

Executive has showcased its Bombardier Challenger 605 at Abu Dhabi Air Expo.

“We are proud to showcase our Challenger 605 at the Abu Dhabi Air Expo, giving prospective clients a glimpse of what to expect when they fly on-board a Qatar Executive jet.

Besides enjoying the highest standards in service excellence, comfort and convenience, our guests will travel on-board the youngest fleet of business aircraft in the Gulf,” expressed Al Baker.

mar Jahameh, CEO, RAK Airways said, “With the introduction of our first longhaul route to Bangkok, RAK Airways has cemented its unique market position between the well-established full service carriers and the low-cost carriers. Our value offering and route network marks us differently from the other carriers in the region. As one of the world’s most popular tourist destinations we are confident our Bangkok route will be extremely successful.”

The UAE leads the region in terms of number of visitors to Thailand ahead of the rest of the GCC. According to the Tourism Authority of Thailand 1,10,000 tourists from the emirates visited the country in 2011 spending a total of approximately AED 6.7 million.

The tourism industry continues to be a major driving factor for the economic

growth in Thailand, the Tourism Ministry expects 20.5 to 20.8 million visitors in 2012 alone. With tourist numbers set to grow even further this year, RAK Airways looks forward to offer travellers the opportunity to tap into the Country’s

baggage allowance of 30kg per passenger in addition to the normal hand baggage allowance. There is also a free shuttle service between other emirates and RAK International Airport for each flight.

RAK Airways provides free parking for passengers who wish to drive to RAK International Airport which is just 30 minutes away from Sharjah and 45 minutes away from Dubai.

New Bangkok route

Omar Jahameh Chief Executive Officer RAK Airways

growth and tourism potential.

RAK Airways’ return, all inclusive fares to Bangkok start from AED 1,800.

Included in the price of all fares is a full hot meal and beverages served free onboard all flights, along with a

Effective June 1st 2012, the Airline will offer 4 non-stop flights a week to the destination RAK Airways’ return, all inclusive fares to Bangkok start from AED 1,800 Included in the price of all fares is a full hot meal and beverages served free onboard all flights, along with a baggage allowance of 30kg per passenger in addition to the normal hand baggage allowance

AVIATION

Now, enjoy 73% discount

APRIL, 2012

TRAVTALK

9

100% increase in check-ins

Lufthansa German Airlines made leisure and business RAK International Airport is set to grow its operations trips more attractive with a special price offering linking together the arrival and departure terminals with 73 per cent discount for over 20 European destinations. an increase of departure by 150% and check in by 100%.

T T B U R E AU

T

he travellers planning their holidays to Europe from Dubai through Frankfurt or Munich and from Abu Dhabi through Frankfurt can take advantage of the low fares of Lufthansa German

Special Price Offering The new prices on offer can be booked and purchased from now till April 8, 2012 and valid for travel anytime from March13, 2012 till August 30, 2012 The destinations included in the offer are Munich from AED 1,940, London from AED 2,840, Barcelona from AED 2,520 and Frankfurt from AED 2,400, among others, inclusive of taxes and fees On-board, passengers will also enjoy ‘FlyNet’, the advanced onboard broadband internet hotspot

T T B U R E AU

Airlines starting from AED 1,940 all inclusive.

S

General Manager - UAE, Lufthansa & Director - Gulf, Afghanistan & Iraq

triving to become industry leaders in delivering outstanding airport and aviation services, expanding the capacity and the facilities along with the building expansion within next 12 months, the future of RAK International Airport looks good as the marketing strategy has resulted in many new enquiries and several company visits.

UAE, Lufthansa & Director Gulf, Afghanistan & Iraq.

“Ras Al Khaimah is fast becoming a destination in its own right, gearing up for a

The destinations included in the offer are Munich from AED 1,940, London from AED 2,840, Barcelona from AED 2,520 and Frankfurt from AED 2,400, among others, inclusive of taxes and fees.

“Our new offer will be welcomed by both business and leisure travellers alike, who will now have more affordable flights and even more efficient access to Lufthansa’s Frankfurt gateway connecting to over 200 destinations.

On-board, passengers will also enjoy our products, latest of which is ‘FlyNet’, the most advanced onboard broadband internet hotspot worldwide,” said Peter Pollak, General Manager -

Peter Pollak

Lufthansa recently installed the new European cabin in more than 180 aircraft in its short and medium-haul fleet to enhance their customers travelling experience.

Lufthansa’s passenger business performed well despite the weak European economic climate, carrying 100.6 million passengers in the year, an 8.5 per cent increase on the airline’s 2010 performance.

surge in tourist numbers.

RAK International Airport has played a key role in supporting 3,28,000 passengers in 2011, anticipating

Andrew Gower

Surging Ahead RAK International Airport has played a key role in supporting 3,28,000 passengers in 2011, anticipating around 5,00,000 tourists in 2012.

There were 458 aircraft movements in 2011 every month and will grow by 118 per cent in 2012

Witnessing another record month

Airport Director RAK International Airport

around 5,00,000 tourists in 2012. There were 458 aircraft movements in 2011 every month and will grow by 118 per cent in 2012,” stated Andrew Gower, Airport Director, RAK International Airport.

RAK International Airport has also announced to receive ground handling operations contract to

National Aviation Services (NAS), marking first-of-itskind agreement for an airport in the UAE. According to the contract, NAS will provide RAK Airport, an all-inclusive ground handling services including ramp handling in addition to check-in, arrival, transit and cargo services.

“With the rapid growth forecast for RAK International Airport, it is important to focus our efforts on operating the airport as a business and not a service. Outsourcing ground handling is a vital part of our on-going development plan. It is important to find the right service partner that not only shares our vision and commitment to service, but equally believes in the potential of Ras Al Khaimah,” added Gower.

Attending various global conferences, seminars and exhibitions RAK Airport also looks closely to the franchises of non-aviation revenue to be a part of the airport community.

Free Sale Codeshare

Dubai International began 2012 on a strong note with record Turkish Airlines and Air India have monthly passenger traffic of over 4.85 million in January, according now signed a ‘Free Sale Codeshare’ to the latest traffic report issued by Dubai Airports. finds out more. agreement after their previous blocked space codeshare agreement. ward trend in the New Year (4,747 passengers) owing to the on-going unrest in the region, while traffic on African routes surged after months of weak performance (+34,909 passengers).

T T B U R E AU

P

assenger traffic in January reached 4,852,139 passengers, surpassing the previous record of 4,724,109 of July 2011 and a 14 per cent increase compared to 4,254,735 recorded in January 2011.

The 14 per cent upsurge is the largest month-on-month increase in 14 months. This performance brings Dubai

It is fitting that we started a recordbreaking year with record monthly passenger numbers. Our projections indicate 2012 traffic totals will reach 56.5 million, obliterating last year’s record of 51 million

Paul Griffiths CEO Dubai Airports

International’s rolling 12-month passenger numbers to 51.57 million and builds on the historic 50.98 million passengers recorded in 2011.

The AGCC continued to top the list of regions with the largest increase in total passenger numbers* in January (+203,219 passengers), followed by Western Europe (+100,902), the Indian subcontinent (+92,855 passengers) and Russia and the CIS (+77,454 passengers). Middle Eastern routes continued the down-

Spurred by the launch of Emirates Airline’s new routes to Rio de Janeiro and Buenos Aires, South America was the strongest market in terms of percentage passenger growth in January (+71.4 per cent), followed by Russia and CIS (+57.3 per cent) driven by the expansion of Dubai’s low cost carrier flydubai in the region and the AGCC (+36.9 per cent) as a result of growth in Saudi Arabian traffic. Eastern Europe (20.6 per cent) and Australasia (16.7) also achieved high growth rates.

Total aircraft movements for Dubai International rose 8.4 per cent to 29,680 compared to 27,385 last January.

Cargo volumes contracted 2.6 per cent to

173,531 tonnes compared to 178,199 tonnes in January last year reflecting on-going weaker global airfreight demand and fragile consumer confidence.

“It is fitting that we started a record-breaking year with record monthly passenger numbers. Our projections indicate 2012 traffic totals will reach 56.5 million, obliterating last year’s record of 51 million,” said Paul Griffiths, CEO, Dubai Airports. “The fantastic start to the year is partially due to the traffic surge caused by the holiday season, the recently concluded Dubai Shopping Festival and the on-going expansion of the hub network.”

Dubai International is the fourth-busiest airport worldwide for international passenger and cargo traffic.

The opening of Concourse 3, the A380 facility dedicated for use by Emirates Airline, next year will take Dubai International’s capacity from 60 million to 75 million.

T T B U R E AU

T

his new agreement will allow both the airlines to market each other’s flights by

Adnan Aykac General Manager, Northern and Eastern India, Turkish Airlines

their own code and flight numbers on a free sale basis.

With effect from March 1, 2012, the revised agreement allows Turkish Airline passengers a seamless connection to Air India operated flights on Hyderabad, Chennai, Ahmedabad, Bengaluru, Kolkata and Amritsar routes.

Speaking on the occasion Adnan Aykac, General Manager, Northern and Eastern India, Turkish Airlines said,

“We are delighted to enter the ‘Free Sale Codeshare’ agreement and join forces with Air India to offer our customers a worldclass gateway to 6 Indian cities. This partnership with Air India is aligned with our plans to further expand and strengthen our presence in this region. We look forward to working with Air India and providing even more travel options to our customers.”

12

TRAVTALK

HOTELS

APRIL, 2012

Growing by leaps & bounds TIMEly entry to the UAE Mövenpick Hotels & Resorts will open 3 new resorts on the Red Sea. The new additions include Mövenpick Resort Hurghada, Mövenpick Resort Abu Soma and Mövenpick Resort Sharm El Sheikh in Naama Bay. T T B U R E AU

D

espite the Arab Spring in 2011 in Egypt, the hospitality industry is optimistic as hotels are opening and expanding the capacity regardless the dip in tourists visiting the country.

To further boost confidence for this year’s ITB partner country Egypt, the hospitality group has also strengthened its presence on the Nile with four new cruisers and one sail boat, including the spectacular ‘Misr’, once the private yacht of Egypt’s former King Farouk. The luxury Misr will be the only Nile steamship with 16 cabins and 8 suites that recreate the memories of the British and Ottoman Empires.

“This announcement indicates an important step in our expansion programme that shows our commitment and overall confidence on Egypt’s Tourism,” expressed Roger Kacou, Senior Vice

T T B U R E AU

President, Movenpick Hotels & Resorts, Africa.

T

he properties include TIME Oak Hotel & Suites in Al Barsha and TIME Grand Plaza Hotel in Al Qusais and

Movenpick Hotels Group has an age old thriving history in Egypt since 1975, hence presently managing 18 hotels, resorts and Nile boats.

Mövenpick is returning to Sharm El Sheikh on April 8 to start operating the Sharm El Sheikh - Naama Bay resort.

With its prime location on Naama Bay the Resort features 298 rooms and four villas with private pool, all with panoramic views over the property’s five private beaches.

Mövenpick Nile Cruisers offer even more options

Spreading its Wings Mövenpick Hotels & Resorts will open 3 new resorts on the Red Sea The hospitality group will also introduce 4 new cruisers and 1 sail boat including the spectacular ‘Misr’

Dubai-based TIME Hotels Management company has entered at a time when the travel, tourism and hospitality industry is thriving in the UAE. It has secured management contracts for 6 hotel properties in the UAE. Ltd (IGPL), TIME Hotels Management had an estimate turnover of approximately US$ 27 million (AED 100 million), during the current financial year.

Mohamed Awadalla, Area Vice President, TIME said, “TIME Hotels is a forward-thinking hospitality company.

Roger Kacou Senior Vice President Movenpick Hotels & Resorts, Africa

for cruising the river Nile after boosting their fleet in October 2012 with ‘Misr’ and four more boats, the Sun Ray, Darakum, Hamees and Feddya.

Currently under construction, Feddya is an exclusive sail boat with four spacious suites, two with balconies, a dining room and lounge. The hotel management company will then operate a total of seven ships on the Nile and one on Lake Nasser.

Mohamed Awadalla Area Vice President TIME

four hotel apartments as the Opal, Topaz and Crystal Hotel Apartments in Dubai and the Ruby Hotel Apartments in Sharjah, comprising 745 rooms in all with over 385 staff members.

Owned by Gulf General Investment Company (GGICO) and Investment Group Private

We plan to strengthen our brand identity by using these six properties as a platform to further grow in the region to target business and leisure travellers, particularly those from the GCC states.”

According to the latest industry forecast issued by international industry consultant, Business Monitor

International (BMI), the number of foreign tourists heading to the UAE 2012 is expected to reach almost nine million.

Furthermore, despite the continuous additional supply in the number of hotels throughout the UAE, STR Global’s ‘Middle East/Africa Hotel Review’ shows that for the entire 2011 hotel average occupancy rose to 71.4 per cent up from 66.2 per cent in 2010.

Occupancy in Dubai, for the same time period, increased to a 75.4 per cent up from a 70.5 per cent in 2010.

Securing Big Deals The properties include TIME Oak Hotel & Suites in Al Barsha and TIME Grand Plaza Hotel in Al Qusais and four hotel apartments as the Opal, Topaz and Crystal Hotel Apartments in Dubai and the Ruby Hotel Apartments in Sharjah, comprising of 745 rooms in all with over 385 staff members

Expanding network in ME

Making a mark in the UAE

Accor plans to open 9 hotels throughout 2012 in the ME region. The hotels to open include the 466-room Novotel Dubai Al Barsha, the 361-room Novotel Abu Dhabi Al Bustan and the 280-room Sofitel Abu Dhabi Corniche.

Rixos opened its first hotel in the UAE with Rixos, The Palm Dubai, located on the tip of the Palm, in January 2012 and is the 15th ring of the chain after Rixos Elysium Suites Taksim opened in September 2011.

T T B U R E AU

A

dagio, a new hotel brand will join Accor's hotel portfolio, launching the first Adagio City Aparthotel in Abu Dhabi later this year.

Designed to be a new network of urban residences, the Adagio City Apart hotel chain offers midscale apartments in major destinations and aims to develop 100 Aparthotels worldwide by 2015.

As the occupancies rise in the group’s key markets, Accor plans to open 23 more hotels within the next three years in the region after opening only one hotel in the Middle East in 2011.

A strong focus will be on the UAE and Saudi Arabia, observed to drive positive growth for the group’s development plans. In Saudi Arabia, Accor is expanding its ibis network with the first ibis hotel in Riyadh and the first ibis in Yanbu, both opening in 2012. Presently the Group manages 11 hotels in the

Kingdom and four more to follow in the next two years. In UAE, twelve of the new hotels will open by 2015, three in Syria, two in Qatar, one in Egypt and one in Bahrain.

“We have experienced positive growth in the region’s tourism and hospitality industry in 2011. More so hotels achieved ‘tremendous’ performance in Q4 2011 the occupancies in Saudi Arabia rose by 18 per cent and UAE by 17 per cent in 2011,” informed Christophe Landais, Managing Director, Accor

Accor Portfolio Presently the Group’s regional portfolio comprises 56 hotels representing 12,357 rooms in ten countries The group’s hotel brands include Sofitel, Novotel, Mercure, ibis, Pullman and Adagio

S U S M I TA G H O S H

“T

Christophe Landais Managing Director Accor ME

ME. “We plan to leverage the breadth of the Accor brands to support the growth in the tourism sector. We are keen to offer tourists and business travellers alike a wider choice of hotels to stay in when they visit this region,” he further added.

The nine hotels to open in the UAE in 2012 include the 466-room Novotel Dubai Al Barsha, the 361-room Novotel Abu Dhabi Al Bustan and the 280-room Sofitel Abu Dhabi Corniche.

he opening of our first hotel in the UAE pointed out the strategic importance as Rixos attach to the GCC and the greater Middle East area.

The blend of Dubai’s reputation being the ‘vacation of the world’ together with the strength of the Rixos Brand will crown the hotel with unmatched success,” said Fettah Tamince, Chairman, Rixos Hotels.

The Rixos luxury hotel concept, the brainchild of Turkish businessman Fettah Tamince, was first launched in Antalya, Turkey in 2000.

Rixos Hotels continues its growth with particular focus on Eastern and Middle Europe, the Mediterranean Coasts, North Africa and the Arabian Gulf region.

Rixos Hotels has signed agreement with Ras Al Khaimah Hospitality Group and signified the second property of Rixos Hotels,

Victor Louis

Fettah Tamince

Chief Executive Officer Ras Al Khaimah Hospitality Group

Chairman Rixos Hotels

Rixos Bab Al Bahr in RAK, UAE. “We are very delighted to announce the launch of Rixos Bab Al Bahr in conjunction with RAK Hospitality Group, the hospitality arm of the Government of Ras Al Khaimah,” expounded Tamince.

“Following the vision and guidelines laid down by Sheikh Saud Bin Saqr Al Qasimi, Supreme Council Member and Ruler of Ras Al Khaimah, the Emirate is becoming a strong contender

within the global hospitality market and the agreement with Rixos Hotels to manage Bab Al Bahr is an important step in achieving a strong footfall. It provided an opportunity to introduce an ‘all inclusive’ concept,” said Victor Louis, Chief Executive Officer, Ras Al Khaimah Hospitality Group. Rixos Bab Al Bahr resort with 627 rooms and suites is the first ‘all inclusive’ property of this magnitude in the UAE and is scheduled to open its doors in the last quarter of 2012.

HOTELS

High profits attract investors to UAE

APRIL, 2012

TRAVTALK

13

DAE delivers 4th Boeing 777 Freighter to Emirates

Top industry executives and officials will attend the annual Arabian Hotel Investment Conference 2012 (AHIC), which takes place in Dubai on April 28-30 at Madinat Jumeirah, to discuss investment opportunities in the Gulf where governments are ploughing billions of dollars into the tourism infrastructure.

T T B U R E AU

F

lush with petrodollars, with oil prices consistently above $ 120 a barrel, the United Arab Emirates, Saudi Arabia and Qatar have all embarked on aggressive hotel and transport development programmes as they seek to diversify their economies away from oil and boost revenues from the tourism sector.

In the United Arab Emirates, the direct contribution of travel and tourism to GDP is expected to hit $ 19.9 billion this year or 6.1%, compared with US$ 16.6 billion or 6.6%, in 2009, according to the World Travel & Tourism Council.

“Hotel revenues in the UAE are growing steadily despite the economic and financial uncertainties in Europe. GCC governments are cash rich and we see the UAE as a key hotel investment destination,” comment-

Chiheb Ben-Mahmoud Executive Vice President and Head Hotel Advisory, Middle East & Africa Jones Lang LaSalle Hotels

ed Chiheb Ben-Mahmoud, Executive Vice President and Head of Hotel Advisory, Middle East & Africa, at Jones Lang LaSalle Hotels.

Some of the Gulf state’s major tourism infrastructure investments include the US$ 8 billion expansion of Dubai International Airport, as the emirate seeks to increase its capacity from 60 million passengers to 90 million by 2018 to become the world’s busiest airport.

Radisson Blu Resort Sharjah hosts an ‘Appreciation Event’

Complementing its airport expansion, Dubai added a second metro line last year to connect the city east to west and is scheduled to open a tramline in 2014.

Meanwhile Abu Dhabi’s national carrier Etihad Airways continues to expand aggressively as the UAE capital continues to build its reputation as a tourist hub developing projects such as Ferrari World, an amusement park on Yas Island and Saadiyat Island, home to the planned Louvre and Guggenheim museums.

Prospects Some of the Gulf state’s major tourism infrastructure investments include the US$ 8 billion expansion of Dubai International Airport In the UAE, the direct contribution of travel and tourism to GDP is expected to hit $ 19.9 billion this year

Held under the patronage of Sheikh Ahmed Bin Saeed Al Maktoum, President Dubai Civil Aviation Authority, Chairman Dubai Airports and Chairman and Chief Executive, Emirates Airline & Group, Organiser MEED Events in partnership with Bench Events has put together a three-day programme designed to explore the outlook for hotel investment in the Middle East’s changing landscape.

As well as focussing on the Middle East’s investment landscape after the Arab Spring, AHIC will hold a session that looks at the issues facing Egypt, while key industry figures will address the challenges of developing and operating in the holy cities of Mecca and Medina in Saudi Arabia.

There will also be a separate dedicated session exploring investment opportunities outside the Middle East.

DAE Capital, the aircraft leasing division of Dubai Aerospace Enterprise (DAE) delivered to Emirates Sky Cargo the fourth Boeing 777 freighter under a longterm lease. “The arrival of this Boeing 777F is a valuable addition to our freighter fleet, now comprising four Boeing 777Fs and four Boeing 747Fs, that will enable us to facilitate even more international trade between points on our expanding route network, further consolidating Dubai’s position as a global trade hub,” said Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline and Group.

Abu Dhabi sets up new tourism body Sheikh Khalifa bin Zayed Al Nahyan, President, UAE in his capacity as the ruler of Abu Dhabi, has ordered the formation of a tourism authority to replace the emirate’s two main tourism and culture agencies, while maintaining the staff and assets of both. The Abu Dhabi Authority for Tourism and Culture will replace both the Abu Dhabi Tourism Authority (ADTA) and the Abu Dhabi Authority for Culture and Heritage (Adach). The new body is tasked with preserving, protecting and managing the cultural heritage of the emirate, along with promoting tourism development.

Alila expands with 2 more hotels Alila Hotels & Resorts is set to open 2 new properties in Indonesia – Alila Villas Bintan and Alila Seminyak in Bali. Ground-breaking ceremonies have been held at both properties as work gets underway. Both are scheduled to launch in 2014.

T T B U R E AU

concept, with green spaces dominating the interiors and exteriors to create both a natural and stylish oasis.

S

The Radisson Blu Resort, Sharjah hosted an appreciation event which was themed and named as ‘Blu Barbeque Night’ at The Palm Gardens of the hotel. The event was attended by different stakeholders of the hotel from Corporate, Leisure, Government departments to local media and the hotel’s cherished suppliers and supporters. The awards were presented

by Basel Talal – General Manager of Radisson Blu Resort Sharjah to the representatives of each company.

et in a beautiful hillside location on the idyllic Lagoi bay on Pulau Bintan only 45 minutes by ferry from Singapore, Alila Villas Bintan will become the third addition to the Alila Villas brand, which has established itself as a leader in design and style with award-winning sister properties like Alila Villas Soori and Alila Villas Uluwatu in Bali.

Developed by Bukit Uluwatu Villa and designed by architectural firm WOHA, who gained international acclaim for the design of Alila Villas Uluwatu, Alila Villas Bintan will also be constructed to strict Earth-check environmental standards merging seamlessly with the island’s natural landscape of palm fringed beaches, pristine forest, secluded coves and the South China sea.

The 14.4 hectare gated development will comprise 12 three-bedroom beachfront

Mark Edleson, President, Alila Hotels & Resorts commented, “We are delighted to have made these first important steps in adding two new worldclass resorts to our portfolio. residences and a luxury boutique resort with 52 one and two-bedroom guest villas and state-of-theart resort facilities.

Key to the development will be ‘The Village’ an additional four-hectare hub for arts, culture, culinary and wellness activities for guests and visitors alike.

Alila Hotels & Resorts’ second project, Alila Seminyak, will become the fifth Alila managed property on the island, joining Alila Villas Uluwatu, Alila Villas Soori, Alila Manggis and Alila Ubud. Alila Seminyak will be

set in the hippest hub of Bali and is planned to be a prime beach frontage resort comprising of 72 suites, 69 residences, extensive events space, a Spa Alila and restaurants. The Resort will be distinguished by its innovative design and architecture based on a rice paddy field

Our growth is centered around finding interesting environments and cultures in which to sensitively develop properties that are in tune with the physical environments and both our expansion in Bali and first foray onto Bintan suit this perfectly.”

14

TRAVTALK

NTO

APRIL, 2012

Seychelles - A melting pot of cultures Seychelles once again proved to be a melting pot of cultures from across the world with the 2nd edition of ‘Carnaval International de Victoria 2012’ held in the smallest capital of the world, Victoria, during March 2-4, 2012.

S U S M I TA G H O S H

IN

H

osted by Seychelles Tourism Board and La Reunion, the carnaval had featured an official opening ceremony on March 2 at the Clock tower, Victoria.

Spectacular carnival procession went on through the streets on March 3 whose floats joined those from the local community in a colorful pageant through Victoria.

SEYCHELLES day. The winners of the best International Floats were announced on the final day.

The third and the final day of carnival designed a perfect day out with kaleidoscope of colour, spectacle and sound. Both local and international live bands set the stage for a pure family fun

“33 countries rallied this year and hopefully 45 will be in 2013 and the show will keep going. Zimbabwe Tourism made their responsibility to keep the visibility torch of the African culture alive in this second year and we are thankful to Zimbabwe for working with us and La Reunion to bring African culture into the ‘Carnival of Carnivals’ in Seychelles,” explained Alain St.Ange, the new Seychelles Minister for Tourism & Culture, Former CEO of the Seychelles Tourism Board.

The German flag was flown this year at the Indian Ocean Vanilla Islands Carnival by the Dusseldorf Carnival delegation of around 50 people, a new addition to the ‘Carnival of Carnivals’. A Samba Queen and their group of dancers took center stage and thrilled thousands of islanders. Notting Hill Carnival, rated among the top carnivals of the world, confirmed their interest to be part of the Indian Ocean Carnival annually.

Debut at ITB Berlin 2012

Alain St.Ange Minister for Tourism & Culture Seychelles and Former CEO Seychelles Tourism Board

work together for the continued success of our respective tourism industries. Gone are the days of individualism,” expressed St.Ange.

Dubai Tourism has been involved with the ‘Carnival of Carnivals’ for two consecutive years and their presence has been well appreciated by

the Island’s Tourism Board.

Emirates and Etihad, the Airlines from the Middle East, were both part of the melting pot of culture. “We all need to

“If the mainland work with the island and the island works with the next island we will be the stronger region in the equatorial belt and become a sought after destination soon,” he further stated. Seychelles has continued to prove as a perfect destination for honeymoon, amazing tourist attraction amongst luxurious surroundings.

Bahrain hosts Parallel Event

Sharjah Media Centre has marked its maiden Bahrain has been selected by the General participation in ITB Berlin 2012 under Sharjah Organisation of Sea Ports (GOP) to host the ‘World Maritime Day Parallel Event’ in 2012.

Commerce and Tourism Development Authority.

T T B U R E AU

T

he Centre has also partaken in international exhibitions and trade shows including World Travel Market in London and the Arabian Travel Market 2011 in Dubai. Sharjah Media Centre hosted a press conference for more than 75 leading global media on March 8 in Berlin on the sidelines of ITB Berlin trade show.

Sheikh Sultan bin Ahmad Al Qassimi, Chairman, Sharjah Media Corporation while addressing everyone in the conference informed, “Even though the recently established, Sharjah

Events Formula One Power Boat World Championship, Sharjah Light Festival, Sharjah Heritage Days, Sharjah Theatre Days, Sharjah Biennial and many more various events held throughout the year act as a major attraction for tourists worldwide

Sheikh Sultan bin Ahmad Al Qassimi Chairman Sharjah Media Corporation

Media Centre has proved its relevance through a number of achievements, most importantly, the inaugural edition of the Government Communication Forum has set to become an annual event that examines global best practices in government communication.”

He pointed out Sharjah’s unique proposition as a tourist destination with rich culture and history along with inspiring architectural development.

“The first edition of the forum was held in February,

attracting many media professionals, generating a body of work on the media, public relations and government communications landscape that will soon be made available to the community through the forum’s website.

The Media Centre revolves around the emirate, Sharjah.

Its intact heritage has been inherited over thousands of years and stands witness to our history with its unique architecture dotting Sharjah’s coast.

Sharjah’s culture is also showcased through its 22 museums that hold valuables that cannot be found anywhere else,” he explained.

Sharjah Media Centre acts as a bridge that connects Sharjah to the rest of the world through many local, regional and international initiatives. The Centre’s vision is to facilitate meaningful exchange of ideas achieved by influencing the world’s understanding of the emirates’ media and government relations to share accurate information on time.

T T B U R E AU

F

ocussing on maritimethemed activities based on 2012 theme – ‘IMO: One hundred years after the

the member states to host a Parallel Event for additional celebrations. Both World Maritime Day and the Parallel Event are used to focus the attention on the

This event will help us raise awareness, adopt steps to meet and fulfil international maritime practices and highlight Bahrain as a key player in the global maritime arena Hassan Ali Al Majed, Director General, GOP Titanic’ this event is scheduled for October 17 – 18, 2012. The theme will take stock of the improvements made by past 100 years ensuring the safety of life at sea. World Maritime Day is celebrated every September in London by International Maritime Organisation (IMO) Council and all member states.

Furthermore, International Maritime Organisation (IMO) also selects a country from among

importance of shipping safety, maritime security and the marine environment and to highlight a particular feature of IMO's work.

Commenting on the announcement Hassan Ali Al Majed, Director General, GOP said, “Bahrain undoubtedly has rich maritime legacy since hundreds of years, hence in 2010 we began celebrating World Maritime Day as part of Bahrain Maritime Festival. We look ahead to take it as a step

further in 2012 the Parallel Event.”

with

“This recognition by the IMO and the international maritime community helps showcase Bahrain's developments and achievements in the maritime and shipping industry. This event will help us to raise awareness, adopt steps to meet and fulfil international maritime best practices and further highlight the Kingdom as a key player in the global maritime arena,” he added.

GOP, as the maritime regulator, is committed to support the IMO's initiatives, strictly holding on to international standards and best practices. It will help promoting Bahrain's maritime capabilities as the preferred trans-shipment hub in the region. It will also focus on the development of its maritime and logistics infrastructure, spreading greater awareness on the maritime industry thereby building strategic relationships with industry stakeholders.

EXHIBITIONS

APRIL, 2012

TRAVTALK

15

Showcasing the latest trends ADNEC unveils ICC Abu Dhabi Abu Dhabi Airports Company (ADAC) organised Abu Dhabi National Exhibitions Company launches the Abu Dhabi Air Expo that took place from the ICC (International Convention Centre) Abu Dhabi at the Abu Dhabi National Exhibition Centre (ADNEC).

March 6 to 8, 2012, at Al Bateen Executive Airport.

T T B U R E AU

A

bu Dhabi Air Expo, the region’s first general aviation trade exhibition, covered key developments and innovations relating to non-

Khalifa Al Mazrouei Chairman Abu Dhabi Airports Company

commercial aircraft, jets, helicopters, equipment, manufacturers, services, pilot training schools, accessories, avionics, insurance and financing. Etihad Airways, Royal Jet, Mubadala Aerospace, UAE Armed Forces and Rotana Jet were the key exhibitors at the

show. To gather their latest innovation, with a continuous growing audience, the show acted as a platform for the major players in this developing sector.

cess in 2011 and the economic growth that Abu Dhabi has registered,” explained Khalifa Al Mazrouei, Chairman, Abu Dhabi Airports Company.

“It is a major milestone for ADAC to host such a dedicated exhibition for general aviation in the region for the first time.

Al Bateen has become the ideal venue to gather aviation professionals from the ME to showcase the latest developments and create the ultimate platform for potential business ventures.

Covering nearly 70,000 m² of exhibition space, the Expo showcased over 70 aircraft, bringing together around 100 distributors presenting their products and services.

It’s due to this that Al Bateen Executive Airport has witnessed exceptional suc-

As part of the show’s programme, a number of industry related conferences were scheduled on general aviation, flight training and safety, helicopters, aviation fuels and engines, youth involvement, aircraft asset management, financing and insurance.

Abu Dhabi Air Expo 2012 was not only an opportunity to showcase Abu Dhabi’s success at providing the best aviation infrastructure in the region but also its market-leading, globally recognised aviation companies like Royal Jet.

T T B U R E AU

“A

DNEC has an important role to play in achieving the vision for the emirate outlined in Abu Dhabi’s Plan 2030. Building on our success to date, we continue to seek out new opportunities and raise Abu Dhabi’s international profile as a destination for major events, the creation of ICC Abu Dhabi is another step in this direction,” said

We seek new opportunities to raise Abu Dhabi’s international profile as a destination for major events Ali Saeed Bin Harmal Al Dhaheri, MD Abu Dhabi National Exhibitions Company

ITB Berlin 2012 concluded on a positive note of continued growth

Ali Saeed Bin Harmal Al Dhaheri, Managing Director, Abu Dhabi National Exhibitions Company.

Noting that conventions were an incredibly strong sector and a heavyweight component of the events industry, Humaid Al Dhaheri, Chief Sales & Marketing Officer, ADNEC said that the creation of this designated ICC for Abu Dhabi signals an intention to actively target a growing sector, underlining ADNEC’s reputation as a preferred venue for international association conferences – a robust market with huge growth potential.

“Professional conference organisers recognise and appreciate ICCs. The ICC Abu Dhabi adds another string to our bow as we actively promote the emirate internationally as a growing market for association meetings,” he informs.

ICC Abu Dhabi has a fully flexible, tiered auditorium seating up to 6,000 people with the 7,920 sqm space

ICC Abu Dhabi adds another string to our bow as we promote the emirate as a growing market for association meetings Humaid Al Dhaheri Chief Sales & Marketing Officer ADNEC being able to host a range of meetings and events. Two other large conference rooms, 19 smaller break-out rooms, additional exhibition space of 65,080 sqm and catering facilities, complement the amenities at Abu Dhabi ICC. The 2,400+ hotel rooms are currently available on-site or within 5 minutes driving distance of the venue, with an additional 700+ rooms expected to be added to on-site hotel stock by end of this year.

SCTDA honours Radisson Blu Resort Sharjah

The 46th ITB, 5-day prestigious event held from March 7-11, 2012, in Berlin witnessed around 1,13,006 trade visitors (39.7 per cent from abroad and about 2,200 more than 2011) who came to acquire information about all sectors of the international travel industry from the 10,644 exhibitors of 187 countries.

T T B U R E AU

C

omprising 10,644 exhibitors from 187 countries, ITB Berlin 2012 has witnessed 1,13,006 trade visitors focussing on current trends, travel technology and sustainability.

Sustainability was the main topic of discussion this year. The scope covered at ITB Berlin ranged from accessible tourism to human rights, seals of quality, geo-parks, the rain forests and the overexploitation of resources.

The commercial potential of disabled travellers, presently responsible for generating sales worth five billion Euros for the tourism industry was the topic of discussion on the ‘1st Day of Barrier-Free Tourism’ that attracted around 300 trade visitors.

The experts on the Arab world discussed on the expected changes in the tourism industry and the possibilities offered through ‘The Arab Rebellion: An Arab Spring or Tourism Ice Age?’ Technical progress and its benefits for the travel industry was another topic covered by the Convention.

In addition to ecological and economic issues, the ITB CSR Day also covered various aspects of social sustainability along with newly introduced format on Health Tourism.

ITB Announces Indonesia will be the next official partner country for ITB Berlin that will take place from March 6-10, 2013

Being the official partner country for ITB 2012, Egypt had gained the confidence of the international travel industry. The Egypt hall had provided opportunities for the visitors to use various social media platforms and to find out the political situation within the country.

It helped linking Egyptian internet users to visualise vacation centres and resorts there or exchange views and thoughts with Egyptians via Facebook and Twitter.

Jordan once again exhibited at ITB Berlin 2012 displaying a stand with the entrance designed in the new 3D design and was awarded a certificate for the 5th Best Stand at ITB. Participating coexhibitors included 16 hotels and tour operators along with Royal Jordanian and the Aqaba Special Economic Zone Authority.

Qatar Airways also participated and showcased their never-been-seen-before in-flight products. The Airline exhibited its latest suite of amenity kits and its newly-unveiled Boeing 787 Dreamliner Business and Economy Class seats, also made their debut at ITB. Sharjah created history once again by bagging the Best Middle East Exhibitor Award at ITB 2012, winning the Award for the sixth year in a row.

The statistics for 2011 released at the Berlin exhibition informed growing European interest in Sharjah, forming 45 per cent of the emirate’s tourism market.

Indonesia will be the next official partner country for ITB Berlin that will take place from March 6 to 10, 2013.

The Radisson Blu Resort, Sharjah received an award as one of the major sponsors of the recently concluded Sharjah Water Festival, organised by the Sharjah Commerce and Tourism Development Authority (SCTDA). The award was presented by Sheikh Sultan bin Ahmed Al Qassimi – Chairman of SCTDA to Basel Talal – General Manager of the hotel.

The Sharjah Tourism Award ceremony took place at the Sharjah Chamber of Commerce under the patronage of Sheikh Sultan bin Mohammed bin Sultan Al Qassimi, Crown Prince and Deputy Ruler of Sharjah. During the event, organized by the SCTDA, the resort was awarded as one of the sponsors of Sharjah Water Festival and F1 Powerboat Racing.

More Koreans visit Abu Dhabi Tourism authorities in Abu Dhabi have reported a surge in Korean visitors during 2011. The latest Abu Dhabi Tourism Authority (ADTA) figures show that 9,580 South Koreans stayed in Abu Dhabi hotels last year, a 73 per cent increase from 2010. “The rise in hotel guests from Korea reflects increasing business links between the two destinations and follows the introduction last year of a daily Etihad Airways service from Incheon to Abu Dhabi International airport,” said Khulood Al Marzouqi, Section Head - Business Tourism, ADTA. Tourism stakeholders in both countries will be looking to enhance these links at the upcoming ‘Made in Korea Expo’ which will promote tourism and other industries.

16

TRAVTALK

APRIL, 2012

FAMILY ALBUM

ITB Berlin is bigger with 10,000+ The 46th International Tourism Bourse (ITB), the high profile tourism and travel event, took place between March 7-11, 2012 in the German capital, Berlin. Around 2,200 more trade visitors than 2011, had visited the B2B platform, to exchange ideas, expertise and experience of the international travel industry comprising of 10,644 exhibitors from 187 countries. Sustainability, the topical subject this year, ranged from accessible tourism to human rights, seals of quality, geo-parks, the rain forests and the over exploitation of resources. Egypt had gained confidence of the international travel industry being the official partner country for ITB Berlin, 2012. Indonesia will be the next official partner country and the event is scheduled to be held from March 6-10, 2013.

FAMILY ALBUM

APRIL, 2012

TRAVTALK

Busy time networking @ ITB Berlin

17

18

TRAVTALK

APRIL, 2012

MOVEMENTS

Hyatt International Dubai

Jumeirah Group Dubai

Radisson Blu Hotel Dubai

Pablo Graf is the new Senior Vice President – Operations for Hyatt International, South West Asia, based in Dubai. He has spent over 22 years with Hyatt and will be responsible for executing the Company’s operational strategy in South West Asia in his present profile. Graff is a Swiss national and this is his second time in Dubai. From 2005 to 2007, he was the opening General Manager of Park Hyatt Dubai. He began his career with Hyatt in the mid-1980s as Corporate Trainee at Hyatt Regency New Orleans, progressing rapidly into management positions within Hyatt hotels globally.

Ross McAuley has been appointed as the new Vice President of Brand Marketing for Jumeirah Group. A Scottish national, he has a degree in Law from Aberdeen University in Scotland.

In his new role, McAuley will be responsible for driving the Jumeirah brand promise globally and will be responsible for Brand Management and Customer Experience, Brand Marketing/Advertising, Guest Recognition and Loyalty, and the Brand Digital platform for the Jumeirah Group.

Khamis Kazzaz has been appointed as the new General Manager of the Radisson Blu Hotel, Dubai Downtown. Kazzaz, a Jordanian national, has 20 years experience in the hospitality industry. He started his career as a restaurant manager in Canada, before moving back to the Middle East to work as Business Development Manager for Hyatt Regency, Dubai. His most recent position was the General Manager of the Radisson Blu Residence, Dubai Marina.

Radisson Blu Residence Dubai

Radisson Royal Hotel Dubai

Grand Hyatt Dubai Dubai

Rob Collier has joined the Radisson Blu Residence, Dubai

Freddy Farid is the new General Manager of the Radisson Royal Hotel, Dubai. He is an Irish national and an accomplished hotelier with over 35 years experience in the industry. In his new role, Farid will oversee the development of the hotel, its team of 500 staff and its growth and presence in the market place. He got his first taste for the hospitality industry in 1977 when he gained work experience in the F&B department at the Nile Hilton, Egypt.

Vipin Khattar joins Grand Hyatt Dubai as the new Area Director - Sales & Marketing. An Indian national and holder of a Master’s degree in Hotel Management, he comes with over 9 years of experience in Sales, Marketing and Operations in five-star luxury hotels across regions of South Asia, Europe and the Middle East.

Khattar in his new role, he will oversee the sales and marketing strategies and initiatives of three Hyatt Hotels in Dubai.

Rosewood Hotels & Resorts Saudi Arabia

Maximus Air Cargo Abu Dhabi

Four Seasons Hotel Amman Dubai

Khalid Al Ashgar has been appointed as the Regional

Lama Awwad has been appointed as Maximus Air Cargo’s

Director of Sales in Saudi Arabia by Rosewood Hotels & Resorts. In this newly created position, Al Ashgar will cater to the increasing popularity of the Rosewood brand and meet the sales demand of the clientele within the Kingdom and the Middle East. Leading the first regional sales office in Saudi Arabia, Al Ashgar will focus on outbound sales to Rosewood’s luxurious properties around the world.

first Corporate Social Responsibility (CSR) Manager. Awwad, who takes up her position with immediate effect, has over fifteen years of experience in the Social Development field and has spent over a decade at the Jordanian Royal Court managing international development programmes for Charity work. She joins Maximus from the National Council for Family Affairs (NCFA), where she worked as Fundraising, Media & Communication Manger.

Luca Moriconi is the new Head Chef of the Italian restaurant Vivace of Four Seasons Hotel Amman. He brings more than 10 years of experience in the culinary world to the table. Moriconi moves to Four Seasons Hotel Amman from its sister property in Damascus, Syria. Prior to his stint in the Damascene kitchens, he worked at Four Seasons Hotel Firenze in his homeland Italy. His love of working with traditional Italian ingredients and showcasing the diverse flavours of Italy’s culinary regions began in his hometown of Lucca in Tuscany.

Marina as the new General Manager. In his new role Collier will take charge of the stylish all-suite residence, located in Dubai Marina. He comes with an experience of 13 years in the hospitality industry and started his career back in 2008 with Marriott in the town of Manchester, UK. He then went on to hold several F&B and events related positions before joining the Renaissance Hotel, Manchester City Centre in 2007.

Baros Maldives named World’s Leading Water Villa Resort Baros Maldives has been named as the World’s Leading Water Villa. The Award was presented at the World Travel Awards ceremony held in Doha in January 2012. There are 30 individual Water Villas at Baros Maldives reached by a crescent shaped boardwalk suspended over the translucent waters of a pristine lagoon.