MICEtalk

Rs. 100

Volume III Issue 11 November 2012 72 pages A DDP Publication

British Mice with a Difference

In Liverpool

Do Green Venues get more clients?

A Debate

Cover Story

Selecting A MICE Destination

DDP Publications Private Limited New Delhi: 72, Todarmal Road, New Delhi 110001, India Tel: +91-11-23731971, 23710793, 23716318, Fax: +91-11-23351503 E-mail: micetalk@ddppl.com Mumbai: 504 Marine Chambers, 43 New Marine Lines, Mumbai 400 020 Tel: +91-22-22070129, 22070130 Fax: +91-22-22070131 E-mail: mumbai@ddppl.com UAE: P.O. Box: 9348, Sharjah, UAE Tel: +971-6-5573508, Fax: +971-6-5573509 E-mail: uae@ddppl.com All information in MICEtalk is derived from sources, which we consider reliable. Information is passed on to our readers without any responsibility on our part. The contents of this publication contain views of authors and are not the views of DDP Publications.

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Australia’s largest, pillarless ballroom, the Palladium at Crown, Melbourne

Publisher

SanJeet

Editorial Director

Rupali Narasimhan

Editor

Deepa Sethi

DELHI: Associate Editor

Ipshita Sengupta Nag

Desk Editor

Neelam Singh

Sub Editor

Ramya J.S. D’Rozario

Design

Alpana Khare Neeraj Aggarwal

Advertising

Gunjan Sabikhi Shovan Kanungo Gaurav Sharma Prem Sagar Shailendra Shukla Udit Pandey

Production Manager

Anil Kharbanda

Circulation Manager

Ashok Rana

MUMBAI: Advertising

Harshal Ashar

MICEtalk November 2012

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reader’s

page

Dear Reader, Demand for meetings nowadays, is the strongest it has been since 2008. Even though companies are still watching and scrutinising their budgets, they have not ruled out high-end and luxury resorts, albeit with a cautious attitude. The location and the venue must balance the destination experience with an affordable price. In hotels, companies look for good working infrastructure while getting great value, creativity and a comfortable atmosphere with spacious outdoor areas. Smartphones and iPads being carried by most everyone today, require a fast Internet access at all times. MICEtalk brings you comments from our industry experts on the choice of venue in our cover story, along with a success story of Abercrombie & Kent.

The United Kingdom has always been a popular destination for both leisure and business.

Until now the only city in mind was London when travelling for business, but now look at other cities like Liverpool and see what it has to offer for MICE events.

Manila, in the Philippines and Busan in Korea are gearing up to invite MICE delegates this winter with the best packages and support from their national tourism offices… and ‘green’ convention centres are the call of the day. MICEtalk brings you comments from experts.

Promote ‘Green’ in business and your life. Help make the world a better place!

to the editor...

The coverage of Gold Coast Convention and Exhibition Centre in Green Venues article is looking great. Thanks for covering the same.

Klara Vida Communications Manager Gold Coast Convention and Exhibition Centre

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Deepa Sethi Editor

contents

17

16 Cover Story

Selecting A MICE Destination

8 Facts

26

24 MICE Country

British Mice in Liverpool

30 MICE City

Convention in Manila

36 MICE Venue

Mice in Korea: BEXCO

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42 MICE Hotel

Radisson Blu Plaza Hotel

48 Booked for MICE Crowne Plaza Properties

54 Technology

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Virtual Events

56 Let’s Talk

Green Convention Venues

60 Success Story Abercrombie & Kent

62 Event Report

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IT&CMA and CTW 2012

64 Advice

Travel Insurance

66 Checklist 68 People on the Move 70 Events

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facts

Kuala Lumpur Convention Centre welcomes the royals

facts

Five domestic airports declared as international airports

Kuala Lumpur Convention Centre welcomed the Duke and Duchess of Cambridge who attended the British Malaysian Chamber of Commerce (BMCC) luncheon, held in their honour at the Centre, in conjunction with their recent visit to Malaysia in October 2012.

Prince William and Duchess Catharine were in Malaysia as part of a nine-day Asia-Pacific tour to celebrate Queen Elizabeth II’s Diamond Jubilee. The occasion saw some 1,200 members of the business fraternity, ministers and senior government representatives in attendance.

New brochure for Australia’s South West

Australia’s south west (ASW) has released a 24page brochure for meeting and event organisers.

The ASW Conference Planner’s and Incentive Guide 2012/13 provides a wealth of useful information for doing business in the region.

The Union Cabinet of India approved the declaration of Lucknow, Varanasi, Tiruchirapalli, Mangalore and Coimbatore airports as international airports, to fulfill the demand of State Governments, and to offer improved international connectivity, wider choice of services at competitive cost to air travellers. All these airports are capable of handling medium capacity long range type of aircrafts and are also equipped with facilities for night operations.

Further, all works pertaining to upgradation of the airports to international standards have been completed. The declaration is expected to provide impetus to domestic/international tourism and contribute to the economic development of the concerned regions.

American Express Global Travel Card launched in India

American Express has recently launched in India the American Express Global Travel Card. The revenue potential of prepaid cards in the country will touch $218 million by 2015, according to Global Prepaid Exchange. The total market size and opportunity for the forex card category is $1.5 billion, which has been growing at 34 per cent since 2004. To boost card usage among globe trotters, American Express will provide merchant offers and discounts of up to 20 per cent in retail, dining and lodging across countries. information for doing business in the region.

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facts

Clothless meeting tables

The functionality of conference and banqueting space has evolved in parallel with modern hotel design, believes Innova Group, the company that specialises in tables and chairs for the hotels and meetings industry. According to the company, tables and chairs have to be flexible in their application to comply with stringent Occupational Health and Safety laws. They have to be strong and durable yet light in weight, useable and aesthetically appealing without table cloths and really operator-friendly for staff who have to lay out the room and return the equipment to storerooms.

Innova demonstrated their Reveal Duo naked/clothless meeting tables during the Australasian Hotel Industry Conference and Exhibition (AHICE) in October 2012. They can be transformed from a standard trestle table to a narrow conference table and back again in a matter of seconds.

It also exhibited Mity-Lite round banquet and standard trestle tables as well as their Infinity Edge Naked Table range and Innova carts for transporting and storing the tables.

On display too was a collection of Innova conference and banqueting chairs recently installed in Australia’s leading hotels.

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facts

Lufthansa launches Wi-Fi broadband service on India routes

Costs 10.95 euros for one hour, or 19.95 euros for 24 hours, which passengers can extend to Lufthansa lounges and Lufthansa long-haul flights; Also plans to launch mobile connectivity soon

New Screens enhance Centre’s Seamless Event Delivery

Peppers launches dedicated MICE Website

facts

Four Lufthansa routes between India and Germany have started providing Wi-Fi broadband as a paid in-flight service. It is one of the first airlines to do so on Indian skies. Passengers in all three classes on these flights can now browse the Internet on their laptops and tablets without interfering with radio signals from the cockpit. Lufthansa plans to extend this to mobile phones also by year end, enabling text messaging and data transfer.

The Sydney Convention and Exhibition Centre has taken its reputation for seamless delivery of events to a new level, with the installation of seamless digital signage screens. A first for an Australian venue, the 20 slimline LED screens are now in use above the entrances to the venue’s Grand Hall and Bayside Auditorium. Installed in rows of five with only 3 mm distance between them, the screens can be used individually or together to play full video content, creating high impact and bolder signage for events.

Leading accommodation and venue provider Peppers has launched a comprehensive conferencing website for its network of 26 retreats and resorts providing conference organisers with a ‘one stop shop’ for boutique regional conferencing options across Australia and New Zealand.

As the experts in regional conferencing, Peppers’ dedicated conference website – www. peppersconferences.com - focuses on exceptional conferencing experiences at 19 properties across Australia’s East Coast and seven properties in New Zealand’s North and South islands, under the banner “Where can I...?”. In answer to this question are a variety of conferencing experiences, from walking in the footsteps of famous golfers, to swimming with sea turtles or sailing the high seas – all where Peppers properties are located.

Taiwan Tourism Bureau eyes the Indian MICE market

TTB is currently working on a number of educational seminars for the travel trade and other corporate entities to further disseminate the knowledge to the consumers in India. Taiwan also has the potential for becoming an important and exciting MICE destination for the Indian traveller. TAB is currently working on a number of MICE Incentive Plans with increased benefits which will facilitate MICE movement to Taiwan.

These include: Exclusive FAM trips for MICE publication and MICE organisers, corporate FAM trips and exclusive Itinerary for MICE FAM trips.

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facts

New Website for MICE Australia from TCI

Re-Entry of Hilton Hotels & Resorts Brand in Okinawa

Zurich opens its First Casino

facts

TCI (Travel Corporation India Ltd) India’s premier inbound travel organisation has created a dedicated website solely for the MICE Market of Australia.

TCI’s offerings feature the finest properties and experiences across the subcontinent - from royal stays at award winning palaces and private havelis, rejuvenating Ayurveda and yoga at the foothills of the Himalayas, trekking with Sherpas against the breathtaking beauty of mountains and monasteries, decadent indulgence at uber deluxe resorts, bio-diversity tours and safaris with trained naturalists, to spiritual journeys into serendipitous Sri Lanka and more.

Hilton Worldwide signed a management agreement with Chatan Hotel and Resort Corporation, a subsidiary of Orix Real Estate Corporation, to manage Hilton Okinawa Chatan in central Chatan, Okinawa, Japan. Scheduled to open in 2014, the 346-room, Hilton Okinawa Chatan is located in Mihama. It is approximately 20 km away from Naha International Airport.

The hotel will offer a 530 sqm function room and a 120 sqm meeting room, a business centre, retail shops and car park facilities.

Throughout the year, Okinawa enjoys a stable inflow of domestic leisure and corporate travellers. It has also seen increasing incentive trips from mainland Japan and surrounding countries thanks to strong support from the Okinawa government for the promotion of the prefecture as a meetings, incentives, conferences and events (MICE) destination, as evidenced by the recent establishment of the Okinawa Convention & Visitors Bureau.

Zurich is all set to open its very first casino, Swiss Casinos Zurich, in November 2012 in the Haus Ober building (Upper House), located in the downtown area of the city. Under the artistic direction of Steelman Partners, a well-known architect and design firm in the casino business, the Zurich casino features a sleek, contemporary look and feel with warm earthy tones running through the establishment.

Offering first class facilities, bar and dining options, entertainment as well as more than 26 gaming tables and 400 slot machines across 4,000 sqm of space, the casino will largely cater to the high-end and corporate markets.

Regent Phuket redefines luxury experience in Asia

Located in the secluded bay of Cape Panwa next to its own private beach and looking out to the Andaman Sea, Regent Phuket Cape Panwa offers a new luxury experience in a breathtaking location in Southern Thailand. A result of Regent’s vision for establishing attractive and personable resorts in the most beautiful parts of the world, the resort will present a superb private retreat, sensitively designed to harmonise with one of the most enchanting locales on Earth. Regent Phuket, the first of Regent’s several new concepts for forwardthinking luxury lifestyle destinations, is to open 1 December 2012.

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facts

Cathay introduces new Business and Premium Economy Class between Delhi and Hong Kong

facts

Marriott launches promotional scheme for booking meetings

Marriott Rewards members who book a Rewarding Events meeting at hotels throughout Asia Pacific, Europe, the Middle East, Africa and the Caribbean and Latin America will earn double Marriott Rewards points up to 100,000 points on meeting-related expenses. The double points promotion is available to any Marriott Rewards member planning meetings or social events in the participating regions.

With Marriott Rewards Rewarding Events, members can earn points on meeting-related items, such as room blocks, audio visual, food & beverage and room rental. In order to qualify for double points, registration is required and meetings must be booked by January 31, 2013.

Meetings must be held by May 31, 2013. All standard Rewarding Events terms and conditions apply.

Direct flight between Male and Chennai from November 15

Maldivian Airlines will start a direct flight between Male and Chennai on November 15.

The airline will also connect Chennai with Dhaka directly, as a large number of Bangladeshis visit Chennai for medical treatment.

The national carrier of Maldives will be the first to operate direct flights between Chennai, Male and Dhaka. The flight will operate in the Male-Chennai-Dhaka route and return on the same day on Tuesdays, Thursdays and Saturdays.

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Cathay Pacific Airways announced that passengers can enjoy a new level of luxury when travelling between Delhi and Hong Kong with the introduction of the airline’s award-winning new Business Class cabin and its new Premium Economy Class cabin on the route.

Cathay Pacific aircraft will feature a three-class configuration - new Business Class, Premium Economy Class and the new long-haul Economy Class seats. The airline’s new Business Class cabin is the result of a genuine collaboration between its customers and the Cathay Pacific team. The product design allows passengers to control their degree of privacy and openness while enjoying the renowned personal service.

Banyan Tree Hotels and Resorts debuts in India

Banyan Tree Hotels and Resorts announces the launch of Banyan Tree Kerala in Q1 2013. The resort’s debut marks the first property in India for award-winning Banyan Tree Group. Notable for its unique setting on a private island in the backwaters of southern India’s most iconic state, Banyan Tree Kerala is an all-pool villa retreat from which to explore the traditions and daily rhythms of a bygone era.

Each of the resort’s 59 villas features a private pool and expansive views of the surrounding waterways and canals. The villa interiors showcase indigenous materials such as coir - a natural fibre extracted from the husk of coconuts, ornamental wood carvings, paintings and frescoes as well as Kathakali art, referencing the traditional and highly stylized classical Indian dance-drama from Kerala.

Cover story

Excellent Amenities An Industry Perspective Neha Oberoi

Nowadays, marketing destinations has become a fairly competitive industry with more and more variants of exploring the many facets a destination has to offer. MICE is one of the key proponents of the travel industry. In 2012, MICE has witnessed an upward trend in outbound tourism. MICEtalk takes this opportunity to bring forward the viewpoints of some major key players in this segment for picking a destination as a MICE option.

So, what does go into the planning and picking of a destination for MICE events? What do corporates prefer in a destination while finalising an ideal spot for their conference or event? After a discussion with selected travel companies, some major factors emerged that are mainly sought for in a MICE event.

Major Factors for selecting a MICE Destination Key reasons for picking a MICE destination Amenities 27.2

Attraction 11.5

Cost & Packages 23.7 Safety 17.6

Connectivity 19.7

Cover story

Attract More MICE

“Minute detailing and customisation at the venue is what sells.”

Deepak Narula, MD, Aman Travels

Infrastructure and Amenities

A

ccommodation and catering facilities, technical support, and ample supply of business-related amenities in terms of the kind of hotels available for business stood out as the main factors while picking a suitable destination. Nowadays, metropolitan cities receive a fair amount of business traffic, thus they need to be equipped to cater to the needs of business travellers, be it hotels providing corporate rates, memberships of loyalty clubs or just the option of providing an Indian meal.

While discussing the main factors, food emerged as the most researched option while finalising a venue. Most Indians yearn for the spicy preparations and vegetarian food, while some have restrictions of the kind of meat. It’s all relevant while choosing the venue.

Deepak Narula, MD, Aman Travels, states that, “MICE is the new name for customisation. Minute detailing via customising at the venue is what sells. You need to make your mark by creating an experience.” JG Arora, COO, Spring Travels, also comments on the facilities available for the inbound MICE segment, “The trend of MICE is on an upward swing. However, the Indian Government needs to give more status to the industry. The fastest growing region in the tourism market is the Asia Pacific, chiefly due to the cheaper options for accommodation. We need our foreign exchange to be used in India and not abroad, and for that the Government should step up and take a stronghold in the MICE industry.”

JG Arora, COO, Spring Travels

Indian food is the most sought after cuisine for MICE groups even in foreign countries

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Cover story

Safety & Access Services

D

estinations providing efficient services like banks, telecommunications, hospitals, etc., and a higher degree of safety is preferred by corporates for MICE events.

“The criterion for selecting a MICE destination varies hugely based on the specifics of corporate requirement, profile of the group and the intent of the programme. Given that our MICE corporates are increasingly looking for that special ‘wow factor’ in fresh new destinations coupled with unique experiences, we observed that the traditional deciding factors have become almost redundant!”

Rajeev Kale, Chief Operating Officer - MICE, Domestic, Cruises & Sports Holiday, Thomas Cook (India) Ltd.

Cost

A

ccording to the experts, when it comes to cost, it’s all about ‘value for money’. Indians are more attracted towards destinations like Sri Lanka, Thailand, Dubai and other south-east Asian destinations mainly because of availability of low-cost accommodation, flights, etc.

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Cover story

Attractions

T

ravel industry experts feel that business travel strongly complements leisure travel since both rely on the same infrastructure and facilities. What the city offers for leisure and recreation forms a major part in narrowing down on the destination. A business tourist looks for the same as an ordinary tourist – what the city has to offer, exciting nightlife, options to shop, and so on.

“Arranging for a MICE event brings out the best in a travel company, be it their expertise for on-the-field footwork, branding, operations or just plain technology.”

Parikshit Sawhney, MD, Fore Representations

Sanjeev Pasricha CEO, CS Direkt

Packages

T

oday corporates prefer ’customised destination packages’ by travel agents. The relationship of agents with local agencies and an extremely proactive tourism board helps market the destinations in a unique way. Sanjeev Pasricha, CEO, CS Direkt, claims that, “Of course, MICE isn’t just a logistics experience but an ‘experience of the destination and the relationship of the team’ with various local offices.”

Parikshit Sawhney, MD, Fore Representations, adds, “Arranging for a MICE event brings out the best in a company, be it their expertise for on-the-field footwork, branding, operations or just plain technology. Everything that the travel industry has to offer is showcased by handling MICE and we as agents are in a position to provide an end-to-end solution. It’s definitely one of the key ways to forge ahead in the industry.”

Cover story

Connectivity

T

he transportation system, including routes & airports, is the most important factor while choosing a destination. The ease with which people can move in and around the city is the main consideration for agents.

How well a city is connected locally and with other major cities makes it a preferred choice for hosting an event. The location of the airport, other corporate offices, the city centre, or even other recreational facilities around the city, are the major criteria for the choice of a suitable destination for a MICE event.

Moreover, easy connectivity to international destinations with direct flights has also proven to be a critical criterion.

Rajesh Sethi, MD, Carnation Holidays, reiterated that their corporate clients are keen to keep travel time short and prefer short-haul destinations with direct flights.

“Corporate clients are keen to keep travel time short and prefer short-haul destinations with direct flights.“ Rajesh Sethi, MD, Carnation Holidays

Understandably, the MICE segment is growing by leaps and bounds every year and the per capita consumption of a MICE tourist being between -Rs 30,000 – 45,000 for an average stay of 3-4 nights. With various tourism boards promoting their destinations as credible and competent hosts for conferences and events, it’s easy to say that in days to come the infrastructure and facilities that a delegate can expect will only improve.

Industry Overview Raja Natesan COO, TUI “Regular sustainable tourism that is not dependent on summer vacations and other small time slots is only domestic. In domestic travel you not only have vacation travellers but also people travelling on shorter 4-5 days breaks and even weekend holidays today. Since India, as a country still has leisure as a last minute plan, it has become imperative to tap into the more committed movement of business travellers through MICE.”

Kalpana Uberoi GM, Kuoni “We cater to the inbound MICE segment and I believe where we’re losing out is on the existing prices of hotels.

But now, even the hotel rates are seeing a correction and there is more supply being created.”

MICE country

British Mice with a Difference

in Liverpool Ipshita Sengupta Nag

T

he world is gradually waking up to the fact that the region offers some unique options for conferences and events. With world-class venues, stylish hotels, excellent transportation links and unique venues, the region has much to offer to small and large groups.

Meeting events

From the multi-award winning Arena and Convention Centre Liverpool with the BT Convention Centre to the classic Conference Resort of Southport, the city has the finest stretch of

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championship golf course, a Theatre & Convention Centre with a Ramada Plaza Hotel and casino as part of the conferencing facilities.

Meetings at football clubs

Both Everton Football Club and Liverpool Football Club have extensive banqueting facilities, match day experiences and stadium tours for the renowned football experience in the city. From the city’s two impressive cathedrals to Beatles-related venues to an event aboard the iconic Mersey Ferry, the city is teeming with great options.

MICE country

The district of Liverpool, made famous as the hometown of the evergreen musical quartet, The Beatles, has been drawing its fair share of interest owing to its sporting, maritime, and of course, its musical heritage. MICEtalk decided to get a bird’s eye view of Liverpool for its MICE activities...

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MICE country

A recent survey done by VisitBritain found that the most popular activity for Indians going to the UK was eating out!

Accommodation

The City Region offers a plethora of choices to stay and suit the pocket of group. There are now 6,000 rooms within the city with an additional 4,000 in the city region.

Major international brands like Novotel, Malmaison, Hilton, Crowne Plaza, Marriott and Holiday Inn are present along with a selection of distinct boutique hotels.

Post-event options

beatles story

Liverpool gives groups an opportunity to relive the life and times of its famous residents, the Beatles. The Beatles story, that encapsulates all the reasons why John Lenon, Paul Mc Cartney, George Harrison and Ringo Starr will continue to be a part of lives of the generations to come, is also a stunning location for private hire and a wide range of corporate events.

Whether a cocktail reception or product launch, you can entertain delegates with a dinner, dance or treat employees to a private view of this award-winning attraction. Their replica Cavern Club is the ideal place to give guests an evocative and atmospheric taste of the swinging sixties. The year 2012 has been a celebration time to commemorate the 50th anniversary of the coming together of these four singers and of their first UK single release, ‘Love Me Do’.

connectivity

With two international airports at its doorstep and only a 2-hour train journey from central London, travelling to this UNESCO World Heritage City is stress-free.

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When the business of the day is over, there is a range of great entertainment options to choose from; from performance venues like the 11,000-seater Echo Arena to trendy cocktail bars to great restaurants, including UK’s highest restaurant, Panoramic.

Liverpool has a huge range of restaurants for Indian food like the Spice Lounge or Mayur Restaurant.

Groups can also choose to sample celebrity chef restaurants like Jamie Oliver’s or Marco Pierre White.

Sightseeing: Liverpool with its UNESCO World Heritage waterfront, fabulous architecture and fun tours make for a great sightseeing experience. World Museum Liverpool, Walker Art Gallery and the Chinese Arch are some of the spectacular sights of this

MICE country

The Liverpool Convention Bureau is on hand to help with arrangements from venue finding to accommodation booking region. Groups coming to Liverpool also go for a River Explorer Cruise on the Mersey Ferry and once back on dry land, visit the Merseyside Maritime Museum.

Nightlife: Groups coming to Liverpool also want to make the most of its spectacular nightlife.

Shopping: Most Indian tourists enjoy doing shopping at Liverpool. From Liverpool One in the heart of the city with 160 brands to Cavern Walks or the Metquarter - everything from specialty shops to big chain brands to designer shopping is on offer.

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conference services Liverpool boasts a full range of unbeatable conference services. The Liverpool Convention Bureau, a team of highly professional and approachable conference advisors have unparalleled knowledge of the Liverpool City Region and provide a one stop shop for all your conferencing needs.

• Providing impartial venue searches across the region and offering solutions • Accommodation bookings support and secure online delegate accommodation booking, with no financial risk for the organiser • Secure, online pre-bookable airport transfer service • Introductions to conference partner organisations, from AV companies to caterers, from Beatles bands to Professional Conference Organisers, from poets to transport organisations • Site visits and planning to help conference organisers get a real feel of venues, the people, the city and the wider region • Social/Partner Programme planning to ensure the conference is memorable for all attendees • City Dressing and Delegate Welcome to give delegates a warm reception in Liverpool • Support with bid writing and presentations for locals wishing to host a conference here • Supplying images and maps for delegates, promotional material, websites, etc.

The Liverpool Convention Bureau also has a very successful Ambassador programme. It is a network of academicians and professionals who actively encourage their organisation or association to bring its conference to the City Region. Members are kept fully in touch with all conference news and meet regularly at networking and educational events.

MICE city

Mabuhay Manila!

Megha Paul

A joyride on the vibrant colourful jeepney, a walk by Manila’s Roxas Boulevard - popularly known as Baywalk, an exploration of the Spanish walled city of Intramuros...These are a few of the unique experiences that Manila offers. The city where the rich Spanish and American culture blend with the true Filipino hospitality, Manila as a MICE destination is selling like a hot cake in the Indian market. MICEtalk checks out what the archipelago has in its kitty for the discerning and demanding MICE travellers.

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MICE city

A

s Asia now picks up to serve the MICE segment in a big way, Manila has emerged as one of the ideal MICE destinations. Says Verna Covar Buensuceso, Director, Group Head for Europe, Middle East and India, Philippines Tourism, “The country is attracting a lot of MICE traffic from India, especially the Incentives. With this relaxation, we aim to attract more travellers from India.�

According to Buensuceso, the lack of direct air connectivity impedes larger Indian inbound numbers to the Philippines. Currently, Indian travellers to the Philippines have to transit via Bangkok, Singapore or Hong Kong. However, some of the reasons why you should still pack your bags for this island city are its brilliant convention infrastructure, state-of-the-art venues with impeccable service and hospitality and the presence of professional organisers and MICE specialists.

Conventions in Manila

While talking about the convention facilities in the city, one cannot miss to mention the Philippine International Convention Center (PICC). Built on reclaimed land along the Manila Bay, it has over 70,000 sqm of floor area. The main Reception Hall has a permanent stage and dressing rooms for live shows and special events. It can accommodate 2,500 guests for a sit-down dinner or 5,000 for a cocktail reception.

visa Philippines has relaxed visa requirements for Indian travellers. According to the new rule, Indian passport holders, with valid multiple visas for US, Japan, Australia, Canada, Singapore, UK and the Schengen Visa, can now enjoy 14-day visa-free visits to the Philippines.

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MICE city

fun in the Philippines

An architectural landmark, PICC made history as Asia’s first international convention centre The SMX Convention Center is a 46,647 sqm facility that is perfect for international exhibitions, large-scale trade events, conventions, corporate and social functions. The PATA 2012 Convention was recently concluded here. As the building is located in the Mall of Asia Complex, one can literally walk into the mall for a shopping extravaganza after a hectic day of business.

The newest MICE venue in Manila is Resorts World Manila (RWM). The first integrated tourist hub in the Philippines, it combines lodging brands, restaurants, gaming facilities, entertainment spots and a mall. Just across Terminal 3 of the Ninoy Aquino International Airport and adjacent to the Villamor Golf Course, RWM is home to three hotels – luxury all-suite casino Maxims Hotel, 5-star Marriot Hotel Manila and the budget accommodation Remington Hotel. Apart from these hotels, the city is home to a number of luxury properties, including the iconic Manila Hotel, Amanpulo, InterContinental Manila, etc.

Post-event activities

Sightseeing The city also boasts of an incomparable wealth of heritage. Be it the stone citadel, Intramuros, founded by the Spanish that withstood wars, natural disasters and

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The campaign that has been rolled out by the Department of Tourism, Philippines is certainly grabbing eyeballs. A MICE traveller should look forward to visiting the other islands that offer a plethora of experiences. Bohol is home to Tarsiers, the smallest wide-eye monkey primate in the world.

Visit the Puerto Princesa Underground River in Palawan which features as one of the new Seven Wonders of the World. The beach lovers can escape to Boracay and Cebu for crystal blue waters, powdery sand beaches and unspoiled landscapes.

successive waves of colonial invaders or the Rizal Shrine that is still testimony to Filipino valour. These spots have always been favourites with the travellers here.

Shopping Shopping is another attraction that makes Manila a complete destination. More so for the Indians, as they do not have to worry about currency conversion issue, with the Peso being almost equivalent to the Indian Rupee. It is no surprise, therefore, that Manila is a shopper’s delight. Many of the malls in Manila are mini cities with department stores, supermarkets,

In 2011, around 43,000 Indians visited the Philippines, a 23 per cent increase from 2010

MICE city

Resort World Manila is home to three hotels – luxury all-suite casino Maxims Hotel, 5-star Marriot Hotel Manila and the budget accommodation Remington Hotel

language, no bar Philippines has recently surpassed India as the biggest outsourcing destination, the reason being that Filipinos speak excellent English.

Thus, an Indian traveller would not have to face any language hassle unlike in other South Asian countries.

convention bureau support The bureau offers complimentary services to help bid assistance, venue and accommodation search, site inspection, conference organisation, planning assistance, attendance building and offering Vancouver guide and maps.

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spas, theatres and even an Olympic-size skating ring.

Even one day is not enough for the SM Mall, one of the biggest malls in Asia and the Green Hills, the largest flea market in the city.

All in all, this city provides unforgettable days of fun and frolic with family and friends and loads of leisure where one can perfectly blend in business.

MICE venue

seamless service BEXCO offers one-stop service to customers in coordination to Busan Convention & Visitors Bureau (BCVB). Together they offer, at a suitable cost, overall planning of the convention, selection of the appropriate conference halls, planning of efficient use of space and auxiliary services, lodging, transportation and tour programmes.

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BEXCO

Korea’s Epicentre for MICE Ramya JS D’Rozario

Located in South Korea’s second largest city after Seoul, Busan Exhibition and Convention Center (BEXCO) is a landmark of the port city Busan. With a recently revamped look and state-of-the-art technology, BEXCO promises to indulge your every corporate need.

The Busan Public Information Center offers complete information about the city, history, tour programmes, culture, etc.

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MICE venue

O

pened in 2001, BEXCO occupies an area of 92,761 sqm and consists of seven blocks.

Situated on the Haeundae beach resort area, it has three exhibition halls, open-air exhibition area, conventional halls and numerous meeting rooms.

Exhibition Halls

There are 3 pillar-less exhibition halls measuring over 26,508 sqm, which can be further divided into 5 smaller exhibition halls and 37 modern conference rooms.

support service • The convention centre is equipped with ultra-modern technology • It offers simultaneous interpretation booths for 11 languages • A general management staff is available for event halls • There is a catering team on the 2nd floor offering quality services.

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Its features are: • The pillar-less halls can be divided into different rooms with portable partitions • State-of-the-art technology • Four preparation rooms located in each exhibition hall • Four offices for organisers on the 2nd and 3rd floor of the glass hall • Th e exhibition hall can sustain 5 tonnes per sqm with height up to 22.5 mt • I t is linked with the loading and storage sites, making it easier to set up the exhibition.

Multi-functional Halls:

• There are four multi-functional halls on the 2nd and 3rd floor • It encompasses 15 rooms • Each room can be further divided using portable partitions

MICE venue

new horizons BEXCO is currently undergoing an expansion project to add a new 4,000seat state-of-the-art auditorium and a second exhibition facility with 11 additional mid-size multi-function exhibition halls and 12 conference rooms.

At BEXCO, restaurants serve fast food to Japanese and world cuisine among others

Shopping mall and cafeteria are in vicinity of the convention centre

• Can accommodate 120 people (theatre style) per room (with chairs only) • Provision of one warehouse in each room.

Convention Halls

Its convention halls can accommodate 5,340 people simultaneously. With 21 conference rooms across the 1st and 2nd floors, the Grand ballroom on the 3rd floor can hold a maximum of 2,400 seats.

1st floor: • Th e hall has 10 rooms •E ach covers an area of 144 sqm •E ach can accommodate 150 persons • A lobby overlooks the coastline, and can be used as a breakout room for discussions, coffee breaks and more.

2nd floor: • Th e convention is ideal for small and medium-sized meetings •A ccommodation capacity of 1,440 people simultaneously • Th ere are 11 rooms in total.

3rd floor: • Th e grand ballroom spans 2,082 sqm • It is perfect for large conferences and banquets •C an accommodate 2,400 people • Th ere are VIP and preparation rooms available too.

Facilities

• Shopping mall • Cafeteria • Restaurants serve fast food to Japanese and world cuisine among others • 24-hour parking lot, • Art museum • Fully-functional office block • Service centres (1st and 2nd floors) enable supervision of stand installations, wheelchair, baby carriages and equipment rental service •B usan Bank •S ouvenir shop •T ravel agency •F lorist

open-air exhibition The open-air exhibition centre is 13,223 sqm in area. It has water supply, LAN connections and even telephone connections are available.

Nurimaru APEC house The Nurimaru APEC House is another convention centre located near BEXCO. Situated on the islet of Dongbakseom, the building symbolises a Korean traditional pavilion and the roof is shaped as the Dongbaekseom islet. Covering an area of 3,368 sqm, it has three floors. Perfect for international conferences, banquets and small-sized art exhibitions, the backdrop of the Gwangon Bridge, Oryukdo Islets and the coastline provide the perfect setting.

Its features are: • Open air banquet space (1st floor) for 300 people • A convention room (2nd floor) spans an area of 361 sqm and can seat 240 people • The APEC Memorial Hall (3rd floor) covers 402 sqm. It has been built to commemorate the 13th APEC Economic Leaders’ Meeting.

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Radisson Blu Plaza Hotel Hyderabad Banjara Hills

space Spread over an area of 3,500 sqft, clients can choose from two pillar-less ballrooms, Azure 1 and Azure 2.

These can even be joined to accommodate up to 400 guests. Corporates can greet their guests at a spacious 256 sqm of pre-private function area.

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MICE hotel

The hotel also provides the facility of various city tour packages which can become perfect team-building events

Located in the heart of the picturesque Banjara Hills, Radisson Blu Plaza Hotel Hyderabad Banjara Hills offers customers a tranquil environment, breathtaking views and an advantage of being in the locus of India’s premier business centre. Be it a business gathering, workshop, training session, informal get-together or even a themed evening, Radisson Blu Plaza Hotel Hyderabad Banjara Hills has a solution to all your MICE queries in this ‘City of Pearls’.

Surrounded by the elite landscape of Banjara Hills, the hotel offers contemporary style matched with international standards and innovative concepts to offer the perfect destination for small and medium sized meetings, conferences and events.

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MICE hotel

Corporates availing Business Class Rooms can check out late, at 1800 hours, (depending on availability) technology The hotel ensures state-of-the-art technology to match technical needs of the corporate groups.

The Azure Ballrooms are fitted with Bose sound systems and high speed broadband internet access and are well connected with HDMI & USB ports. These rooms are adjacent to the business centre, which houses facilities like photocopier, fax machine, with the complimentary use of the computer and internet access.

boardrooms

meeting rooms The first level of the hotel is dedicated to the MICE segment, with a business centre and three meeting rooms of varying sizes, each with natural light and air conditioning facilities that can cater to at least 20 people.

Dilmah T Bar at the hotel serves more than 26 varieties of single origin teas help desk A Conference and Events Manager and a Blu Ambassador are the one point contact of guests ensuring the success of an event from inception to reality.

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There are three boardrooms at the hotel, namely Tokyo, New York and London, spread over 37 sqm, 51 sqm and 40 sqm, respectively. The New York Boardroom has an adjacent lounge, a perfect place for discussions over coffee. The Tokyo Boardroom also has a breakaway room and the London Boardroom is connected to the Berlin Room for breakaway discussions, which can seat up to six guests.

MICE hotel

Eco-initiative The Radisson Blu Plaza Hotel Hyderabad Banjara Hills has introduced an innovative CSR initiative, ‘Sustainability Credits’. The aim of this programme is to encourage a positive and eco-friendly behaviour. Guests can choose a set of solutions to help contribute to the environment. For each solution chosen, the hotel will provide tangible credits in the form of a Cash Discount which will reflect in their final bill.

conferences

There is a dedicated banquet coordinator to address every need of the client, right from planning to execution dining options There are various options for tea/coffee and snacks to accompany the meetings and conferences. The restaurant, Chill, offers a contemporary fare along with a special a la carte menu as well as buffet options. One can even opt to dine on the terrace, while enjoying the view of the exquisite Banjara Hills.

rooms There are Executive, Superior, Business Class, Deluxe, Deluxe Suite and Presidential Suites available.

There is a special floor that houses all the Business Class Rooms.

Furnished with tea/coffee makers, access to Business Class Lounge, complimentary high-speed internet access, these rooms are convenient as well as luxurious. Guests residing in these rooms can enjoy the Super Breakfast Buffet at Chill, the all-day dining restaurant, two-hour complimentary use of the boardroom and cocktails every evening.

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For residential conferences, the hotel has a ‘13-Benefits programme’ of Carlson Rezidor Hotel Group that promotes residential conferences across Asia.

The 13 benefits that offer unrivalled advantage are mentioned below: 1. Free internet for every attendee, in every guest room 2. Complete guest satisfaction. “If we can’t fix it, you won’t pay for it.”

3. ‘YES I CAN!SM’ service promise empowers the hotel’s employees to deliver first class service 4. Complimentary welcome amenity for all attendees (first night only) 5. Complimentary buffet breakfast for all attendees staying overnight at the hotel 6. Complimentary usage of a small meeting room for up to 12 hours (subject to availability and at least 24 hours advance booking) 7. One complimentary upgrade for every 12 paid room nights (maximum 4 upgrades) 8. One complimentary room night for every 24 paid room nights (maximum 4 room nights) 9. One complimentary attendee for every 12 paid attendees for Day Meeting Packages 10. Complimentary late checkout for up to 12 rooms (subject to availability) 11. Club Carlson for planners - 2,012 bonus points per booking 12. More than 12 hotels opening in Asia Pacific in 2012, providing you with fantastic new options to book a Carlson 13. Departure gifts from the hotel for long staying guests.

booked for MICE

Experience MICE with Crowne Plaza Ramya JS D’Rozario

Crowne Plaza New Delhi Rohini

Equipped with Delhi’s largest banquet hall, Crowne Plaza – New Delhi Rohini is one of India’s preferred MICE venues.

Special features

The hotel has 13 indoor and outdoor venues like ballrooms, boardrooms and terrace gardens. Its conference hall can accommodates up to 2,000 pax.

Its two pillar-less ballrooms on the lower ground floor can together accommodate a gathering of up to 1,800 pax and up to 1,200 pax in theatre style.

themes Specialising in conferences and meetings, the hotel can organise a plethora of theme events, such as spa theme, corporate theme, celebration theme, etc.

support staff There is a dedicated team of Crowne Meetings professionals. The 2-hour response guarantee makes them stand out from others in the market.

Rooms

With 183 rooms available, a maximum of 120 rooms per day can be booked together, depending on the availability and season.

Technology

The hotel offers state-of-the-art conference amenities and has technician experts to assist the guests for all technical queries.

Note: The organisers can also bring in their own vendors for their events.

space Meeting space: 50,750 sqft

Pre-function area: 10,000 sqft

Entertainment

Adya – the spa – specialises in Asian and European therapies and has various therapy rooms, unisex salon, outdoor swimming pool and gymnasium.

A travel desk at the hotel assists the travel needs of guests.

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dining The restaurant Mosaic offers Italian, Chinese, Western and Indian specialities, Spice Art offers North-West Frontier cuisine with Awadhi, North Indian and Kashmiri delicacies, and Deli – the pastry shop – offers a range of assorted homemade breads, pastries and cakes.

booked for MICE

space Meeting space: 538.8 sqm Total exhibit space: 385 sqm

dining The all-day dining restaurant Edesia offers world cuisine, live interactive kitchen counters and can accommodate 180 people. ChaoBella, the specialty restaurant, serves authentic Italian and Chinese cuisines. Guests can enjoy pre-dinner cocktails at the Copper Bar and Lounge.

Crowne Plaza New Delhi Okhla

Set in a central location of Delhi, Crowne Plaza New Delhi Okhla hotel is an ideal location for varied MICE events, overlooking New Delhi’s beautiful Green Ridge.

themes The hotel organises theme events as per the client’s requirements such as, Delhi 6 (old Delhi Theme), Masquerade theme, Bollywood theme, Health Break theme, etc.

A dedicated concierge team organises city tours for the corporate guests.

Note: The hotel has its own panel of vendors and does not encourage its clients to bring outside vendors/suppliers to work in the hotel.

Special features

The hotel has Wi-Fi enabled five meeting rooms with in-built LCD screens that can accommodate 10 – 400 people. There are 20 professionals on-site to address your every MICE query.

rooms Its 208 rooms and 17 suites have spacious workspace and Wi-Fi connectivity. The Business Suite offers a separate work area from the bedroom, while the top-of-the-range Deluxe has living and dining areas plus a kitchen pantry.

amenities The business centre facilitates copying, facsimile, etc. The hotel provides mobile phone rental facility. Its state-of-the-art audio-visual equipment include ceiling mounted LCD projectors, video cameras, players, multi image dissolve units, etc.

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booked for MICE

Crowne Plaza Today Gurgaon

Located in the midst of Gurgaon’s thriving multinational companies and shopping malls, Crowne Plaza Today Gurgaon is just 15 km from Indira Gandhi International Airport.

Support staff

The hotel has a travel desk as well as a 24-hour concierge service to assist guests. The hotel can arrange hotel cars for a group tour and tour packages for groups and individuals.

concierge staff There is a dedicated and skilled team to take care of the requirements as per the needs of guests.

They also provide one point of contact for each event for seamless services.

themes The hotel has an experienced panel of event organisers for setting up different types of themes as per the guest request, like Bollywood, Retro or Mughal theme, etc.

Note: There is no restriction if guests want to bring in their own suppliers.

Dining options

There are two dining restaurants, CafĂŠ G a multicuisine restaurant, and the Brazilian cuisine restaurant, Wildfire.

space The hotel has 11 banquet halls and one outdoor venue. The largest meeting room area available is Tulip which is of 465 sqm. It can be divided into three parts for smaller events. The second largest hall, in the lobby level, is Orchid which can be divided into two parts. The Petals lawn, of 1,160 sqm, is an outdoor venue and serves large gatherings.

technology The hotel offers LCD projectors, projection screens on tripod, masking screens, table, podium and lapel microphones and much more. Conference secretariat equipment are also available which include soft board, white board, etc.

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booked for MICE

Crowne Plaza Bengaluru Electronics City

Situated 20 km from the city centre, Crowne Plaza Bengaluru Electronics City is an up-scale ultra-modern hotel in the heart of India’s IT hub.

Special features

The meeting space is located in an area separate from the guest rooms. The single largest indoor venue is the Grand Ballroom and the pillar-less ballroom can be divided into three single halls.

dining Aloro, its restaurant at the lobby level, offers exquisite Italian fare. The restaurant, 24@43 is an all-day dining restaurant that serves Western and Indian cuisine.

Rooms

The 246 rooms with multiple options for breakout areas are perfect to host large conferences.

Note: Corporates can also bring in their own suppliers for their specific events.

During the high season (October to March), depending on the occupancy, the hotel can give as many as 150 rooms to a corporate group. However, if occupancy is high, then only 70 – 80 rooms can be allotted per group. With large outdoor space, it can accommodate up to 3,500 guests for events such as fashions shows and large annual functions.

check this The Infinity Poolside is an exclusive venue for high profile small events. It can be combined with the Terrace Garden and Saucer to accommodate larger gatherings.

space Indoor event space: 9,912 sqft Meeting rooms (2): 861 sqft and 296 sqft Boardroom: 306 sqft Pillar-less ballroom: 5,250 sqft Pre-function area: 3,200 sqft Outdoor event space: 40,000 sqft Terrace Garden: 4,354 sqft Poolside Area: 2,300 sqft Saucer:- 1,500 sqft

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booked for MICE

Crowne Plaza Kathmandu – Soaltee

Soaking in the ethereal beauty of Nepal, Crowne Plaza Kathmandu – Soaltee has four meeting rooms with a total area of 27,660 sqft to accommodate 20 - 1,200 people.

Special features

The hotel offers small multi-functional rooms with state-of-the-art technology, pre-function area, adjoining outdoor garden and a business centre.

Around 100 rooms can be booked in high season and 165 rooms in low season for a particular corporate group, with the basic room tariff being Rs 8,000 and Rs 9,000 (single and double occupancy, respectively).

themes The hotel has expertise in organising theme events such as base camp, Nepali theme, gala dinner, etc. Recently, they organised a ‘green theme’ for Berger Paints. A dedicated Crowne Meetings Team ensures complete solutions for its guests.

Entertainment

The hotel offers hiking trips around the mountains and villages of Kathmandu.

amenities The business centre provides facilities like copying, facsimile, Courier Service, E-mail, computer and printer.

space Meeting space: 13,950 sqft Exhibition space: 8,000 sqft

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dining The all day dining restaurant, Garden Terrace showcases world cuisine or guests can choose to dine in the Indian speciality restaurant Kakori, or relish some Italian delicacies at the Italian restaurant, Alfresco or savour some Chinese specialties in the newly relaunched Chinese speciality restaurant, China Garden.

technology

Virtual Events gaining popularity

The advent of advanced virtual and online technology means that you can now participate in both global and national markets without the high costs usually associated with it. Meetings, training sessions, collaboration and events you thought you could never host are now possible and can be arranged on-demand, giving you a wider audience reach than ever before without losing any of the effectiveness.

online event platform Event managers often choose to run multiple live hubs at once connected via the online event platform.

This means that the live hubs, which may consist of 10-30 people at a time, take part in the event with all the buzz of an audience rather than the solitary existence of individuals at PCs. Hubs can take it, in turn, to broadcast content out to the hubs as well as run their own sessions in their individual groups. It is an excellent format for training when remote offices need to connect, but at a fraction of the cost.

They are highly interactive; looking and feeling a lot like their physical counterparts. Many of the recognisable attributes of live event also feature in online events.

What is an online event?

An online event is a gathering of people, where some or all of the attendees may not be in the same geographical location but are connected by a common virtual environment. These can either be delivered as standalone virtual environments or to run alongside a live event as a hybrid solution.

The kit required to capture a hybrid event has become simpler as technology advances. It includes a PC, a simple broadcast camera(s) and a stage microphone. The camera(s) can be plugged directly into the PC and can send the stream to the remote audience live 54

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What are the benefits of an online event?

In an online event, attendees take part in secure environs, occasions and meetings from the comfort and convenience of their home or office. Since participation is so quick and easy, they’ll also benefit by reaching those people who, for budget or scheduling reasons, could not attend a physical event or session.

A virtual event can also remain available online, way beyond the end of its live counterpart, allowing for significant “afterburn” with show-goers and event attendees able to access a variety of valuable resources including presentations, uploaded content and brand collaterals.

In the traditional event format, visitors focus on a single diary date on the horizon, arrive at the event and are treated to a huge explosion of content and numerous networking situations all at once. In an online event, the format can include a whole series of pre–event experiences including networking events, interaction sessions with exhibitors, brands and sponsors and giving access to faster webcast and video content.

“Allowing visitors to consume content in bite sizes and at a time that suits them has proven to be a huge success. These pre-event sessions help establish some useful relationships that can be built on either during the live event or the main online event when it happens.

The only reason that events have been run over one or

technology

two days in the past is that there was no other option due to cost. Online events allow us to rethink how events can be delivered. This is a paradigm shift in the industry”, says Gavin Newman, MD of iVent, UK’s leading online event provider.

What about a Hybrid Event?

An engaging online event can also support a physical event. This is called a ‘hybrid event’ and it means that a brand can engage with a significantly greater audience by offering the best elements of a live occasion with a virtual version, thus giving each attendee an opportunity to visit an event or meeting in a way that suits them.

By using readily available technology, it is possible to successfully connect both virtual and live audiences in synchronous activities. Smartphones, social media and improved internet connectivity mean that a member of the online audience can successfully interact and network with a visitor at the live event.

This creates a new and unique value to any event programme. Reaching previously untapped audiences is going to be a huge business in the coming five years via online event platforms.

Most event committees are happier to dip their toe in the virtual event water by going ‘half way’ and producing a hybrid event to begin with. This is an excellent way for them to assess the value of online events going forward.

The skill of a well-run hybrid event is the ability to connect both audiences via the online event platform.

Question submissions to speakers, audience interaction and visitor networking during the event are all important parts of a hybrid event. The added benefit of leaving the virtual part of the event online after the live session has finished pays huge dividends by allowing the ongoing community to continue to ‘talk’. Sponsors are starting

benefits of virtual events • Wider audience reach by providing international clients with the potential of new markets • Online events are more relevant than live with the immediacy of content customisation and enhanced user interaction • Virtual has already been successfully used as the amplifier for live events and is set to increase its adoption to a sector value of $18.6 billion by 2014 • Measurability is 100 per cent in online events for hosts, clients and sponsors • Data capture and granular analysis is easy to manage • The length of online engagement is proven to be longer than in the real world • Time saving for both clients as well as visitors • Cost savings for show hosts and attendees • Content can be delivered to a much greater audience over a longer period of time • Content can be re-purposed and delivered in bite size chunks via a sponsor’s own web presence or in other events • Perpetual digital destinations are the hotspot on the tech-radar for brands • The ‘green’ advantages are obvious • Local to global with immediacy – international audiences that may have previously been omitted due to scheduling or budgetary restrictions no longer apply

to see the real value in supporting hybrid events as it gives them the traditional presence in the live arena and achieve brand omnipresence through the online event with all important data capture. Relationships forged in both versions of the events can be maintained through the extension of the community online. The platform can remain open and the content captured at the live event can continue to be consumed by new visitors.

Darren Edwards is the founder of Invisage Creative Services in Australia. With more than 20 years’ experience and knowledge in the meetings and events industry, Darren continues to drive creativity in events and the way they are run.

Contact: info@ invisage.net

Gavin Newman is Managing Director of Virtual iVent. He has over 20 years of events experience.

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let’s talk

How important is ‘Green’?

MICE groups from India need to become more environment conscious. MICEtalk asked the convention centre heads: Does having a ‘Green’ image bring more clients? Are clients from some parts of the world more aware of environment friendly events and willing to go out of their way to invest in ‘green’ events?

Palexpo Geneva Claude Membrez Managing Director

At Palexpo, sustainability and ecology are not only vain words, but have been part of our guiding principles since the foundation of our fair and congress centre, over 30 years ago. As a result, we use a heating system powered by hot air, a by-product of the local gasworks, a waste recycling system which reaches the exceptional level of nearly 80 per cent, the choice for our exhibitors between two environmentallyfriendly energy options for their electricity needs and the biggest bank of photovoltaic cells in Switzerland installed on the roof of the Palexpo halls which produces enough solar derived energy to meet the energy needs of more than thousand households.

Sustainable considerations have become a real necessity in the modern world. Indeed, we receive requests from all over the world to go and explain our policies in the field, as they are considered to be amongst the most advanced.

“Sustainable considerations have become a real necessity in the modern world.”

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let’s talk

Kuala Lumpur Convention Centre Alan Pryor

Deputy General Manager

Whilst, we do not have any specific figures available to substantiate such a claim, we continue to see ecofriendly events gaining traction within the business tourism industry. As more and more clients become aware of the importance of sustainability, events and venues will too, be encouraged, and are more likely expected, to reflect knowledge-sharing in their products, offerings and programmes.

Given this increasing awareness of and commitment to conservation and sustainable development, we believe our sustainability efforts substantiate our reputation as a world-class facility and responsible community partner.

And suffice to say, we have our green policy in place to guide us in the implementation of our initiatives into the management and daily operation of our facility.

“We have our green policy in place to guide us in the implementation of our initiatives.”

Melbourne Convention and Exhibition Centre Peter Kin

Chief Executive

More of our customers are becoming eco-aware about the environmental impacts of their business events. MCEC’s green initiatives and event options mean our customers not only have the benefit of knowing they are acting in an environmentally conscious way, but can also conserve resources and enhance their competitive advantage and corporate reputation.

“More of our customers are becoming eco-aware and are acting in an environmentally conscious way.”

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Messe Wien Exhibition and Congress Centre Dobler-Jerabek

Director of Congresses and Events at Reed Exhibitions Messe Wien

One doesn’t get more business just because one has a ‘green’ image. ‘Green’ can only be a matter of attitude of a whole company or venue. Impeccable service and a corresponding customer friendly atmosphere are values that cannot be replaced by just acting ‘green’. Although not all customers are equally green-thinking and differ due to their geographic provenance, at Reed Exhibitions Messe Wien we are very proud to run an environment-friendly venue. We always adopt for a most effective ecological sustainability throughout our procedures and operations. Generally speaking the willingness to run green meetings is greater with customers coming from Western Europe, UK and US.

“One doesn’t get more business just because one has a ‘green’ image.

‘Green’ can only be a matter of attitude of a whole company or venue.”

Bali International Convention Centre Bipan Kapur

Managing Director

We have a strong commitment to protecting the environment which is emphasised in our commitment to reach 2020 goals of energy conservation. We consider the impact on the local environment with every meeting that we host and strive to counteract the effects through a number of innovative CSR activities. Many meeting organisers do think about ‘green events’ and choose their venues accordingly.

One of our brand signature initiatives at our Bali International Convention Centre is Westin ClutterFree Meetings. This helps planners and guests stay organised and productive with an open room design and layout and socially conscious amenities. Streamlined stations provide paper, pens, glasses, water, other thoughtful touches, keeping the main work area uncluttered and organised.

“Green features such as energy efficient light bulbs, double-sided meetings pads and water pitchers in lieu of bottled water help eliminate waste and reduce consumption.”

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success story

Macau wows Sony with its Magic Abercrombie & Kent Neha Oberoi

Abercrombie & Kent organised a group travel event for its client Sony VAIO to Macau. Bringing in team members from six cities across India and facilitating the product launch of VAIO, was a demanding task.

MICEtalk spoke to Vicky Soin, Assistant Vice President, Outbound MICE, Abercrombie & Kent, on how they executed the entire operation without a glitch...

Agenda

Employees of Sony VAIO from six cities namely Delhi, Chennai, Mumbai, Hyderabad, Kolkata and Bengaluru get together in Macau for an informative mix of workshops, interesting speakers, discussions and a product launch involving learning more about VAIO products and technology. The group

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size ran to approximately 380 pax and travelled on Jet, Cathay, Silk Air, Singapore Airlines, Thai and Dragon Air. The group went through an intensive demonstration of Sony VAIO to understand more about the same. This was followed by a gala dinner and entertainment catered specially for the group.

success story

itinerary Day 1 • Assemble at the Airport and collect A&K customised travel kit • Check-in baggage all the way through to MFM-Macau along with Macau ferry ticket Day 2 • Arrive at Hong Kong International Airport and proceed to ferry terminal counter for check-in for Macau direct ferry • Arrive at Macau Pier, cross immigration and proceed to arrival area where A&K representatives escort them to the coach

• Check-in at the Venetian at the Sony exclusive check-in counter • Buffet Dinner at the restaurant, Fogosamba in Venetian Day 3 • Buffet breakfast at Cafe Deco • Transfer to Macau Tower Convention Centre • Sony Biz/VAIO Biz presentation • Intel presentation • Product demonstration • Tour of the Macau Tower • Gala dinner and entertainment Day 4 • Buffet breakfast at Cafe Deco • Free time to explore Venetian Macao

Accommodation

The group was put up in the ultra luxurious property of the Venetian Macao-Resort-Hotel at the Cotai Strip in Macau

Specific service

The group was specific in their requirement for Indian food on the day of arrival which was catered to by the A&K team by organising a special Indian chef for the group.

Challenges

Language barrier: The A&K MICE team organised English-speaking escorts for the group. The main conference involved additional approvals for putting up banners and standies at the venue.

World-class service: The event agencies worked with different standards, commitments and varied costing. The A&K MICE team went through site inspections before the tour, met the concerned venue

exclusive services 1. Local airport assistance in India (International departure from all hubs) 2. Exclusive & Fast track check-in at the hotel NO Waiting.

3. Local English speaking escort, hired specially for the Sony group 4. Three A&K tour managers travelled from India to assist 5. Travel Kit-pouch containing gift as key chain, pen as required at airports, wet tissues, etc.

6. Customised travel booklet specially designed for the delegates and their convenience 7. Macau helpline nos. of tour managers shared in advance 8. Customised luggage tags 9. Customised high quality travel bags 10. Branding in coach and venues as permitted and required 11. Exclusive VIP airport-hotel and return transfers by private car

organisers and negotiated to pass on the best value to the Sony team.

Memories galore

Abercrombie ensured that the group carried back with them a horde of memories. The group was part of an award ceremony to recognise their contribution to the organisation, followed by a gala dinner with Brazilian dancers adding to the flavour of the evening. Moreover, the additional time to explore the MTCC, a new tourist spot with cinema, cafes and restaurants, shopping mall, 360° Cafe, 180° Lounge, conference centre, theatre and exhibition hall as well as the Venetian made their day a memorable one.

Macau is truly the newest kid on the block for MICE opportunities with its unique culture, entertainment options, heritage and world-class facilities to accommodate large groups in their venues as well as the ease of access to get here. Macau is ‘THE’ business destination.

Vicky Soin Assistant VP Outbound MICE Abercrombie & Kent

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event report

IT&CMA and CTW Asia Pacific 2012 BANGKOK Ipshita Sengupta Nag

Above and Right: Sellers-Meet-Buyers (SMB) Appointment Scheduling Session Right bottom: Delegates at the Opening Session

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I

T&CMA and CTW 2012 at the Bangkok Convention Centre, CentralWorld, from October 2-4, 2012, saw the coming together of MICE suppliers/exhibitors from the Asia Pacific region. The three day event was an opportunity to meet and create lucrative business opportunities for each other.

The business sessions/appointments at the event were supplemented by educational seminars addressed by stalwarts from the meetings industry.

This helped MICE professionals to come face-to-face with the issues pertaining to the industry.

The IT&CMA and CTW Asia-Pacific 2012 keynote address, “Opportunities for Asia: Innovation Fuelling Growth Across the Region”, delivered by ICCA Asia Pacific Chairman Martin Winter saw a good turnout of event delegates. Winter is the CEO of Gold Coast Tourism (GCT), Australia, Chairman of Regional Tourism Queensland and is on the board of the Australian Association of Convention Bureaus.

“The Relevance of Associations for the Meetings Industry,’ gave a good start to the IT&CMA learning sessions. The seminar covered the importance of standardisation in the association industry across the world. The event was also an opportunity for the National Tourism offices of the Asia Pacific region to talk to the media about the MICE opportunities in their respective offices. Taiwan, Penang, Egypt were some of the destinations that highlighted the infrastructural support and experiences available for MICE GROUPS. The evenings of IT&CMA and CTW 2012 included cocktails and dinner which gave the delegates an opportunity to network extensively.

MICEtalk November 2012

advice

Travel Insurance For Medical Emergencies

Travel insurance is an integral part of group travel, with tour operators and MICE organisers encouraging travellers to take an insurance to deal with all kinds of emergencies of on foreign shores. MICEtalk solicited an input from insurance major, Bajaj Allianz on how they assist in times of medical emergencies.

Personal Accident

The Company will pay the Sum Assured if the Insured sustains Accidental Bodily Injury during the course of the Insured Journey and if such Bodily Injury is within 12 months of the date upon which it was sustained the sole and direct cause of the • Insured’s death • Permanent Total Disablement • Total and irrecoverable loss of both eyes or two limbs or of one eye and one limb.

• The policy will not pay under more than one of the foregoing sub clauses in respect of the same accident and in excess of the amount assured.

• The company will be liable to pay 50 per cent of the sum assured stated in the schedule in respect of the death of the insured person if the insured person’s age is under 18 years.

The Medical and related expenses incurred by the Insured for medical treatment outside India. The expenses covered would include physician services, hospital and medical services and local emergency medical transportation. Dental Services for immediate relief of dental pain are covered up to the amount assured.

Medical Evacuation to a hospital in the Republic of India required as a result of Accidental Bodily Injury and/or Sickness and/or Disease occurring or having first manifested itself during an Insured Journey.

The Cost of repatriating the Insured’s remains to India, or up to an equivalent amount for the burial or cremation of the Insured in the country where the death occurred in the event of the Insured’s death outside of India as a result of Accidental Bodily Injury and/or Sickness and/or Disease occurring or having first manifested itself during an Insured Journey.

Exclusions

e Company shall be under no liability to make Th payment in respect of any Claim directly or indirectly caused by, based on, arising out of any of the following: • Where the insured is: - Travelling against the advice of a Physician; or - Receiving or on a waiting list for specified medical treatment declared in the Physician’s report or certificate provided by the Insured in his proposal; or - Travelling for the purpose of obtaining treatment; or - In receipt of a terminal prognosis for a medical condition.

• Suicide, attempted suicide or wilfully self-inflicted injury or illness, mental disorder, anxiety/stress/ depression/nervousness having no underlying physical illness as a cause; venereal disease, alcoholism, drunkenness or the abuse of drugs.

• Any injury, illness, death, loss, expenses or other liability attributable to HIV (Human Immunodeficiency Virus) and/or any HIV related illness including AIDS (Acquired Immune Deficiency Syndrome) and/or any mutant derivative or variation thereof, however, caused.

exclusion he Insurance Company shall be under no liability to T make payment for losses arising from Accidents as a driver on motorised vehicles unless at the time of the Accident the insured is in possession of a current full international driving licence and while riding a two wheeler, is wearing a safety crash helmet.

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advice

• The participation of the Insured unless under supervision of a trained professional in winter sports, mountaineering (where ropes or guides are customarily used), caving or potholing, hunting or equestrian, sky diving or other underwater activity, rafting or canoeing involving white water rapids, yachting or boating outside coastal waters (2 miles), professional sports or any other hazardous or potentially dangerous sport.

• The participation of the Insured in riding or driving in races or rallies.

• Losses arising directly or indirectly from manual work or hazardous occupation, self-exposure to needless peril (except in an attempt to save human life), or if engaging in any criminal or illegal act.

• Pregnancy, resulting childbirth, miscarriage, abortion, or complication arising out of any of the foregoing.

• Experimental, unproven or non-standard treatment.

• Treatment by any other system other than modern medicine (also known as Allopathy).

• The cost of spectacles, contact lenses, and hearing aids, crutches, and all other external appliances and/ or devices whether for diagnosis or treatment.

• In case of Plan Travel Brilliant Minds (Students) claims under this section arising out of sickness/ illness is specifically excluded.

The participation of the Insured in riding or driving in races or rallies is not covered by insurance companies

Source: Bajaj Allianz

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checklist

Checklist for Catering and Costing

Catering Keep in mind Before looking at the menu, it is important to understand the people of your group to finalise the kind of meals to be served.

Flexibility among the catering staff is very important to accommodate the needs of the client. For cocktails, ensure you don’t have messy dips and sauces that spoil the clothes, and hence, the mood.

• Order snacks that can be eaten with one hand as the other will carry a glass in it.

• Keep working lunches light.

• And last, but not least, be absolutely clear about what you want. There is nothing more annoying for a Chef and his staff than an indecisive client.

Go through the menu methodically • Check for vegetarian dishes • Ensure they have a provision for special

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meals (these are very much in demand these days. For e.g. low fat meals, sugar free drinks and desserts, low sodium dishes etc.)

Taste everything you select • Main dishes • Salads • Soups • Breads • Beverages - Wines - Fresh juices • Desserts • While ordering a meal , don’t forget to check the kitchen, crockery and cutlery, thoroughly for cleanliness if not using a 5*Hotel with stringent hygiene procedures.

• Also check the demeanor of the service staff.

checklist

Food and beverages form an integral part of planning a successful MICE event, within the budgeting of the entire event. In this issue, we have put together a list of things you should watch out for in the F&B options and quick tips for the costing of your event…

Keep in mind that on the first day, for a group of strangers it is good to have buffet-style meals to help them mingle and socialise. By the next day groups have normally formed so you can switch to formal sit-down meals or a bar-be-cue. It is important to keep changing the arrangements to avoid boredom, especially for a two-three day long event.

• It is important to have at least two people responsible (one from the hotel and the other from your organisation with excellent coordination skills) to ensure good service during the meal. Make sure the selected persons are dedicated for one event at a time.

How is all this going to Cost?

Before budgeting for your event • Find out what each hotel you are reviewing will cost. Prices can vary based on the size

of the group, from place to place and from season to season, but food and beverage costs are a basic part of your cost structure, and you have to be realistic about this.

• Be sure there are no hidden costs. All costs for rooms and catering are quoted per room or per person as cost++. Remember the ++ is the tax quotient, which varies depending on the category of the hotel or restaurant.

This can be quite high and if you have not budgeted for it, it can knock your entire budget out of gear.

• Always clarify what is included in the cost – coffee, tea, sodas are normally included.

• Check when the payment is required and how much do they keep as a deposit and how much in advance.

• Check the hotel’s cancellation policies - if they will give you a partial or a total refund of your advance payment.

• Be very careful with the selection of drinks if you are looking at saving costs. Taste the house wines and see if they are good enough.

Pictures for the purpose of representation only.

MICEtalk does not accept any liability or responsibility for the information. This is designed to act as a guide for general reference only.

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people on the move

HKCEC adds three

BESydney

new senior executives

appoints Director of Chinese operations Business Events Sydney (BESydney) has appointed industry expert Cheryl Siow to the role of Director – China. Cheryl brings more than 12 years’ experience working in the MICE industry with a diverse stakeholder base, including Chinese government, universities and the corporate sector, in particular pharmaceutical companies.

RTE appoints New AIBTM Exhibition Director Reed Travel Exhibitions (RTE) has announced the appointment of

Michael J. Lyons as the new Exhibition Director for AIBTM -

Americas Meetings & Events Exhibition.

Lyons, a well-known and respected figure in the meetings and events community for more than 30 years, will lead AIBTM’s efforts to enhance its position as the premier global exhibition for US meetings, events, incentive and business travel industry.

The Hong Kong Convention and Exhibition Centre (HKCEC) has appointed three new senior executives. Long-serving staff member Katherine Tang is now Sustainability Manager, a newly created full-time position overseeing the company’s environmental protection, community services and staff wellness.

The Lake Placid appoints New Team leader

The Lake Placid CVB/Regional Office of Sustainable Tourism (LPCVB) announced the addition of Maryjane Lawrence to head their conference sales and marketing team.

As Director of Sales and Marketing, Lawrence will lead the meeting and conference sales efforts for the destination and the conference centre at Lake Placid. Lawrence brings over 24 years of hospitality industry marketing experience to the position, including restaurant, spa and hotel management.

Business Events Cairns & Great Barrier Reef appoints Business Development Executive Specialised in the corporate market, Amy Mail has a strong working knowledge of the region’s business events industry. She would manage all leads for potential business events in the region, co-ordinate trade events, undertake site inspections with meeting planners looking to host events and assist clients with delegate boosting activities.

John Bicknell is the new emergency preparedness manager in HML’s Security Department, responsible for advising management on safety policy and identifying and introducing measures to enhance safety and manage emergency situations.

He has more than 35 years’ experience in the Hong Kong Police Force, including at deputy regional commander level.

Renaissance Mumbai Convention Centre Hotel appoints new Spa Manager

Dr. Girish Baria is the newly appointed Spa Manager of Club Renaissance at Renaissance Mumbai Convention Centre Hotel. He comes with an experience of being in the healthcare industry for over 16 years, having proficiency in Healthcare, Spa, and Sports & Fitness management.

Dr. Baria holds immense knowledge of Ayurveda and spa therapies.

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Simon Lee has been appointed as the Food and Beverage Manager – Restaurants. Lee brings more than 20 years’ experience in hotel and restaurant groups to the HKCEC’s seven onsite restaurants

EVENT World Travel Mart

events events VENUE

ExCeL London

EIBTM-The Global Meetings and Incentives Exhibition

CITY/COUNTRY

DATE

London, UK

Nov 5-8, 2012

Barcelona, Spain

Nov 27-29, 2012

2 0 1 3

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Travel and Tourism Fair

Chennai Trade Centre

Chennai, India

Jan 4-6, 2013

Conventa- South East European Exhibition for Meetings, Events & Incentive Travel

Ljubljana Exhibition Convention Centre

Ljubljana, Slovenia

Jan 16-17, 2013

ATF-Asean Tourism Forum and TRAVEX

Lao International Trade Exhibition and Convention Centre

Vientiane, LAO PDR

Jan 22-24, 2013

India International Travel Mart

Rajiv Gandhi Indoor Stadium

Kochi, India

Jan 25-27, 2013

FITUR

Feria de Madrid

Madrid, Spain

Jan 30-Feb 3, 2013

Outbound Travel Mart

Bombay Exhibition Centre

Mumbai, India

Feb 8-10, 2013

ITB Berlin

Messe Berlin

Berlin, Germany

Mar 6-10, 2013

International MICE Forum

Tishinka Exhibition Centre,

Moscow, Russia

Mar 18, 2013

CONFEX

ExCeL London

London, UK

Mar 19-21, 2013

MITT

Expocentre

Moscow, Russia

Mar 20-23, 2013

GIBTM-Gulf Incentives, Meetings and Business Travel Exhibition

Abu Dhabi National Exhibition Centre

Abu Dhabi, UAE

Mar 25-27, 2013

UITT – Conference MICE Ukraine

Kiev International Exhibition Center

Kiev, Ukraine

Mar 27-29, 2013

IT&CM China

Shanghai World Expo Exhibition and Convention Center

Shanghai, China

Apr 17-19, 2013

MICEtalk November 2012

Postal Registration No.:DL(ND)/6150/2011-12-13 WPP No.:U(C)-305/2011-13 for Posting on 29th-30th of Advance Month at New Delhi P.S.O. Date of Publication:22/10/2012, RNI No.:DELENG/2010/34144