Micetalk

Rs. 100

Volume IV Issue 3 March 2013 64 pages A DDP Publication

Cover Story

Best Convention Centres of Asia Thailand

Providing Affordable Options

Malaysia

Truly for MICE

DDP Publications Private Limited New Delhi: 72, Todarmal Road, New Delhi 110001, India Tel: +91-11-23731971, 23710793, 23716318, Fax: +91-11-23351503 E-mail: micetalk@ddppl.com Mumbai: 504 Marine Chambers, 43 New Marine Lines, Mumbai 400 020 Tel: +91-22-22070129, 22070130 Fax: +91-22-22070131 E-mail: mumbai@ddppl.com UAE: P.O. Box: 9348, Sharjah, UAE Tel: +971-6-5573508, Fax: +971-6-5573509 E-mail: uae@ddppl.com All information in MICEtalk is derived from sources, which we consider reliable. Information is passed on to our readers without any responsibility on our part. The contents of this publication contain views of authors and are not the views of DDP Publications.

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Hong Kong Convention and Exhibition Centre

Publisher

SanJeet

Editor

Deepa Sethi

Desk Editor

Neelam Singh

Correspondent

Neha Oberoi

Design

Alpana Khare Neeraj Aggarwal

Advertising

Gunjan Sabikhi Shovan Kanungo Prem Sagar Shailendra Shukla Udit Pandey

Production Manager

Anil Kharbanda

Circulation Manager

Ashok Rana

MUMBAI: Advertising

Harshal Ashar

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reader’s

page

Dear Reader, In the last few years, the MICE industry has witnessed a fast growth mainly driven by globalisation and cross-border trade. Business simply cannot function in the absence of face-to-face meetings. More and more companies now understand the effectiveness of meetings, conventions and travel exhibitions. Incentive travel is growing by leaps and bounds to promote sales in today’s competitive environment, leading to an increase in demand for convention centres equipped with hi-tech facilities, interesting locations and large and varied hotels.

MICEtalk ventured out to find some of the best convention centres in Asia as suggested

by MICE tour operators. We have highlighted their USPs in this issue’s cover story.

Thailand is fast emerging as the most efficient, activity filled and affordable MICE destination in South East Asia. We have tried to explore why it has been termed as the appropriate ‘value-for-money’ place.

In our series of team building activities, our focus is on cooperation within a team through outbound travel and learning. We also bring you a company experience of Siyarams, where they share the reason for their preference for Malaysia over other MICE destinations.

To benefit MICE tour organisers, we asked some tourism boards about their special offers for attracting MICE groups and how Chapman Freeborn, a service provider for MICE travel, creates a change by providing different travel solutions.

Within our country, Nashik is emerging as an upcoming MICE hub. Explore the city and what it offers with MICEtalk.

to the editor...

MICEtalk encapsulates the best of MICE news with delightful pages for the business reader.

MICE Tourism is the new buzzword in international tourism and MICEtalk provides experiential learning by exploring destinations, food, lifestyle that makes a particular destination sought after. It unravels the ease and comfort in cherishing each destination in its own.

Arturo Ortiz Arduán Tourism Counselor Tourism Office of Spain, Mumbai

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Happy Reading Deepa Sethi Editor

contents 21 14 Cover Story

Best Convention Centres of Asia

10 Facts 22 MICE Country Thailand

28 Team Talk

22

Stretch that Extra Mile

32 Let’s Talk

Attracting MICE in a Big Way

36 Corporate Choice Malaysia

40 Booked for MICE

Goa Mariott Resort and Spa

36

44 Domestic MICE Nashik

48 MICE Hotel

Park Plaza, New Delhi-Shahdara, CBD

52 Expert Talk

Attending Trade Fairs

54 Event Report

Technology Trends and Innovations

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56 Technology

New Meetings, Business and Fun Framework

50

58 Yours Officially

Markus Hilchenbach, Head of Passenger Charter, Chapman Freeborn

61 Movements 62 Events

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Chapman Freeborn launches new group tickets division

facts

facts

A renowned name for its award-winning aircraft charter services, Chapman Freeborn has announced expanding its range of services with the launch of a specialist division offering group tickets on scheduled flights.

Depending on the client’s requirements and budget, Chapman Freeborn’s new Group Tickets team can provide a full charter, scheduled service tickets, or a combination of both elements to offer the perfect group travel solution.

Payments for the service can also be made using AirPlus - a corporate travel payment solution used by thousands of businesses worldwide to simplify day-to-day corporate travel management.

Business Plus Package @ HKD/ MOP 1,508 per night

Located near the Macau-Hong Kong Ferry Terminal and Macau International Airport, the Grand Lapa, Macau, is offering ideal facilities for tailor-made meetings, conferences and events in a resort. With multi-purpose function space and a professional catering team, the hotel offers the perfect environment for both business and leisure. Grand Lapa’s Business Plus Package is available at the rate of HKD/MOP 1,508 per night with business essentials and the offer is available till June 30, 2013.

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New Conference Centre in Indonesia

Bintan Lagoon Resort, Indonesia, is continuing its recent expansion with the launch of a new conference centre. The new three-storey facility will feature a large pillarless banqueting hall able to hold up to 1,300 people, plus an outdoor roof terrace and pre-function and foyer areas. The conference space will be backed up by state-ofthe-art audio-visual equipment and high-speed Wi-Fi. The opening of the conference centre follows last year’s launch of a new ferry terminal and immigration centre on the island, offering private transfers between Bintan Lagoon and Singapore.

Starwood’s offer for MICE planners

Starwood Hotels & Resorts has launched ‘Rewards on the Double’ MICE promotion in Asia Pacific with over 200 participating Starwood hotels and resorts from Australia, China, Indonesia, India, Japan, Korea, Malaysia, Singapore, Taiwan and Vietnam. To qualify for this promotion, event bookings must be made by 31 March 2013 and held by 30 June 2013.

Exclusively for members of Starwood Preferred Planner (SPP), the offer provides ‘Rewards on the Double’ – a trendy tablet and Double Starpoints®.

For an individual group booking whose spend is more than US$18,000, SPP member will receive a mini trendy tablet. For an individual group booking above US$25,000, SPP member will receive a tablet. In addition, for every US$3 spent, SPP members will earn 2 Starpoints® - a double up from the regular ratio of 1 Starpoint® for every US$3 - with no maximum. The offer is valid for all group events and meeting bookings, including those booked through travel agents.

To join, visit: starwoodmeetings.com.

facts

PATA Annual Summit in Bangkok

Conduct meeting while travelling in Kyoto

Business visitors to Kyoto can now conduct meetings on the road thanks to a fleet of new vehicles run by MK Taxi. The company has invested in 10 ‘A Team’ style executive vehicles, which are based on a Toyota Hiace extra-high, extra wide body minibus.

The vehicles are aimed at high profile executives who need to conduct business meetings while travelling. Each minibus accommodates seven people facing each other and travellers can be ensured privacy with curtains separating the driver from guests. The vehicles also have a TV screen which can be connected to a computer for presentations and videos. As a number of travellers are expected to use the vehicles to conduct meetings during airport transfers, the vehicles are capable of carrying luggage for all seven passengers.

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International IT Conference in Poland

facts

The Pacific Asia Travel Association (PATA) will hold the 2013 PATA Annual Summit (2013PAS) in Bangkok from April 25-28, 2013. Under the theme “Embracing the Complete Visitor Economy,” speakers from the public and private sector at the summit will show the considerable impact and social and economic reach of the complete visitor economy.

The summit and the other supporting PATA events of that weekend will take place at the Centara Grand and Bangkok Convention Centre in Bangkok. Registration is open. Fees for the 2013 PATA Annual Summit are US$699 per person for PATA members, US$899 for Chapter members, and US$1,299 for non-members. Special rates for Young Tourism Professionals and students will apply.

The 11th International Conference on Information Management will take place on May 29-31, 2013 in Jurata. It will be organised by the Department on Information Systems, University of Gdansk and under the auspices of The Polish Ministry of Science and Higher Education.

The conference will focus on new tools for re-designing decision making process, business process and its structures. The Conference organizers will run an open forum for exchanging experience and new achievements between specialists from all over the world and those professionals who require knowledge of process transformation in the economy. During conference participants will discuss among others data-information-knowledge based cycle, Analysis and Systems Development and also about e-Tourism.

FCm goes mobile with Mantic Point

FCm Travel Solutions in partnership with UKbased firm Mantic Point introduced ‘FCm Mobile’, an integrated mobile phone solution for the global travel management company’s corporate travellers worldwide. It gives travellers access to their itineraries, enables them to receive flight status notifications and to check-in for flights. It also provides travel information such as airport guides, currency conversion and weather forecasts. The solution allows FCm’s travel teams to stay in touch with clients while they are on the move, providing up-to-the-minute information via their mobile devices.

National Confectionary Expo in Japan

facts

facts

The 26th National Confectionary Expo will be held in Hiroshima from April 19-May 12, 2013.

The breathtaking artistry will be displayed throughout the festival. Visitors can even get some hands-on experience and learn how to make your own confectionaries. The highlight of the ‘Hiroshima Confectionary Expo 2013’ is the Symbol Exhibition of the World Heritage Site, ‘Itsukushima Shrine’, made from the techniques of confectionary artworks. When completed, the ‘torii’ (shrine arch) will be 1.1 m, and the main shrine building 70 cm high.

Website: www.kashihaku2013.jp

Touch screen event monitoring technology at ACC

The Adelaide Convention Centre has become the first convention centre in Australia to provide touch screen technology to allow professional conference organisers to monitor their entire event from a single location.

The Centre has installed state-of-the-art 40 inch touch screen monitors into each of their Professional Conference Organiser Offices, which are directly linked to video monitors in the meeting rooms and foyers throughout the Centre.

The conference organiser can view all the venues on the screen at once or simply touch the pre-programmed screen to view a particular room allowing them to monitor how many people are in attendance and whether the event is running to schedule.

Trendy themes in Hong Kong Travel Expo

ITE & MICE this year will showcase all travel products and highlight trendy themes such as Sport Tourism (New), Honeymooning & Overseas Wedding, Study Tour, Wellness, MICE, Cruise and Photography as popularity of travelling for themes keep growing fast according to a public survey. In its 27th year, the Expo is among Asia’s earliest and has an exceptionally high percentage of international exhibitors.

LATAM makes South America more accessible for MICE

The merger of Chilean LAN Airlines and Brazilian based TAM Airlines in 2012, to form LATAM Airlines Group, has opened up the doors of South America for groups and business travellers, facilitating ease of travel throughout the region.

In 2013, the airline will exhibit at AIME under the new brand for the first time, along with eleven operators from South America. LATAM Airlines is now one of the world’s largest airline groups in terms of network connections, operating flights to over 150 destinations in 22 countries, through the Chilean gateway city of Santiago.

cover story

Topping the Charts!

The Best Convention Centres in Asia Neha Oberoi

When it comes to MICE, the planning that goes into which venue to choose takes a fair bit of time for agents and corporates alike; whether it’s the nitty gritty of the size and location or minute business details. The standard for convention spaces has gone up in the last couple of years with regard to the general competitiveness, technology, state-of-the-art facilities, catering, etc.

All your needs are taken care of by the convention centre, ensuring their buyers of a wonderful experience. MICEtalk spoke to the leading specialists in the MICE sector to understand what goes into a preferred venue.

Thailand is, of course, the top pick due to the easy access from India, connectivity, leisure options and value for the rupee.

Deepak Narula MD, Aman Travels

Vicky Soin

Asst. Vice President Outbound (MICE), Abercrombie & Kent India Pvt Limited

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Pankaj Malhotra

Rajesh Sethi

Rajeev Kale

Director, Corporate Sales & Operations, The Organizers India

MD, Carnation Holidays

COO - MICE, Domestic, Cruises & Sports Holiday, Thomas Cook (India) Ltd.

Sanyog Gupta

JG Arora

Madan Kak

SG Voyages

COO, Spring Travels

Minar Travels

Vijay Dadich

Managing Director Blue Moon Travels

Nihaluddin

Vice-President, MICE & Outbound Travel, Trailblazers

cover story

Pattaya Exhibition & Convention Hall (PEACH), Thailand This award winning convention facility is the best convention venue and one of the largest Thailand Conference and Exhibition Centres. It operates under the flagship of the Royal Cliff Hotels Group, and provides a convenient ‘one-stop convention solution’ for any meeting needs. The centre offers delegates a range of options from large ballrooms and multiple break-outs to intimate boardrooms, generous pre-function space and built-in registration desks.

USP • 23,500 sqm of available meeting space • Column free halls, which are ideal for automobile and product launches, exhibitions, concerts, gala events and meetings for more than 10,000 delegates.

The main halls can be conveniently divided into four smaller sections: Hall A, Hall B, Hall C and Hall D. These are the most common configuration of halls at the facility. With soundproof walls and partitions, four large meetings can take place simultaneously. The four halls can be further sub–divided into a total of nine separate sections. 18 Breakout rooms for smaller meetings and functions • Helicopter landing pad • Indoor car park for 506 cars with chauffeurs’ waiting room

MICE Package at PEACH

• 8 supporting hotels close-by of all categories that can offer at least 5,000 rooms

PEACH has introduced a new meeting package, “Royal Cliff Ultratech Meeting Package”. This offer is designed to provide comprehensive MICE solution to organisers and meeting delegates at an excellent value. Attendees will enjoy ultra fast Wi-Fi, sumptuous energising lunch menus and a meeting space set up to inspire new ideas. The Package is available at 1,700 baht per person per day for the full day package and 1,500 baht per person per day for the half day package.”

• Multiple outdoor area for theme functions including tropical gardens and exclusive beaches. Located close to some excellent golf courses and shopping complexes.

In Favour of PEACH MICE specialists Aman Travels, Organizers India, Carnation Holidays, Blue Moon Travels, Thomas Cook, Abercrombie & Kent vouch for the facility due to its easy access from Bangkok, varied options for leisure and capability to house large numbers along with its full range of business facilities and equipment onsite as well as interpretation facility.

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Cover story cover

Suntec Singapore International Convention & Exhibition Centre, Singapore The award winning Suntec Singapore International Convention & Exhibition Centre is a venue located at the heart of an integrated events infrastructure. Situated next to the Central Business District, Suntec Singapore is only 20 minutes from Changi International Airport.

USP • Caters events for 10 – 20,000 persons • Direct Access to 5200 hotel rooms, 1,000 retail outlets, 300 restaurants, 6 museums and the region’s newest centre for the performing arts, Esplanade - Theatres on the Bay. • The exhibition halls cover an area of 12,000 sqm which are further subdivided into 4 sections. It has convention halls which have the largest column free meeting area throughout the Asia. It is multi purposely used for banquets and concerts also.

• Dining options include a Starbucks for caffeine addicts, Food Republic and a Microbrewery with Thai cuisine • Easy access to multiple ATMs and Money changers at the facility • Minutes away from the city’s entertainment and cultural scene

In Favour of Suntec Singapore

SG Voyages, Organizers India, Blue Moon Travels and Spring Travels.

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Cover story cover

Kuala Lumpur Convention Centre, (KLCC) Malaysia The Centre is strategically located within the iconic Kuala Lumpur City Centre, a 100-acre ‘city within a city’ development that offers a stimulating environment to work, live, stay, dine, shop, visit and enjoy life. Other components include a 50-acre park, the signature PETRONAS Twin Towers, six-storey Suria KLCC shopping centre, PETROSAINS interactive science discovery centre, Galeri PETRONAS and the Dewan Filharmonik PETRONAS, home of the Malaysian Philharmonic Orchestra.

In Favour of KLCC

SG Voyages, Minar Travels and Trailblazers.

USP • There are 2,600 hotel rooms on site including the 571-rooms of Traders Hotel Kuala Lumpur, 643-rooms of Mandarin Oriental Kuala Lumpur, 519-rooms of Impiana KLCC Hotel and the 412-rooms Grand Hyatt Hotel, all within a five to eight minutes walk. There are further 10,000 hotel rooms in 4- and 5-star properties around the Centre.

• Amenities like ATM, Parenting rooms, Prayer rooms, Freight lift and personalised menus to cater to all events

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Datuk Peter Brokenshire, General Manager, Kuala Lumpur Convention Centre talks about the

new development plan stating, “In an effort to meet the increasing demand for larger space, we have secured an additional 2,600 sqm in the form of a standalone marquee adjacent to the Centre, bringing our total function space to 22,659 sqm. Exhibition Hall 6 connects to the Centre via Exhibition Hall 5 and our West Wing Entrance. Hall 6 is ideal for exhibitions, cocktail receptions, hi-teas, buffet style catering, presentations, town hall meetings and concerts.”

Cover story cover

Hong Kong Convention and Exhibition Centre (HKCEC) This multi-purpose award winning venue is located in the heart of the city on Victoria Harbour of Wan Chai North in Hong Kong Island. With a view of the harbour, it’s strategically located close to the city’s Business District. Many important hotels and the Business District are within walking distance and are linked by covered walkways.

USP • Connected to the Convention Plaza which includes the 857-rooms Renaissance Hong Kong Harbour View Hotel, the 549-rooms Grand Hyatt Hong Kong, a 39-storey office tower, a 580-unit 46-storey serviced apartment tower, shopping arcade and an underground car park.

• More than 91,500 sqm of rentable space right in the heart of one of the world’s most exciting cities.

• The HKCEC includes: 6 Exhibition Halls, 2 Multi-Purpose Halls (for conventions or banquets), 2 Theatres, 52 Meeting Rooms, Other Multi-functional rental space 13,000 sqm, 7 Restaurants, 2 Underground Car Parks over 700 parking bays

In Favour of HKCEC Minar Travels, Spring Travels and Thomas Cook.

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cover story

SMX Convention Center, Manila The centre, with a 46,647-sqm facility, is ideal for international exhibitions, large-scale trade events, industry conventions, and corporate and social functions. The building, located in the Mall of Asia Complex in Pasay City, Philippines, is one of the leading establishments of the Philippine MICE industry with 4 Exhibition Halls, 5 Function Rooms, and 14 Meeting Rooms.

In Favour of SMX Carnation Holidays and Blue Moon Travels.

USP • 21,000 sqm of leasable space • Caters up to a delegation of 18,000 • All SMX employees undergo a specialised customer service training module called ‘I-Care: The SMX Way’. Patterned after training programs of five-star hotels and international convention centers, ‘I-Care’ equips the SMX personnel with the knowledge and skills that they need to deliver exemplary customer service to every single client.

Thailand

Providing Affordable MICE Options Thailand has long been a popular choice with tour operators and corporates as an important MICE country. MICEtalk delves into the destination to lookout for what makes Thailand an ideal destination for MICE. 22

MICEtalk March 2013

MICE country

In comparison to Asia’s top MICE destinations, Thailand offers more cost-effective event solutions with business and cultural resources to appeal to both business professionals and draw in tourist-oriented visitors.

MICE country

T

hailand has reinforced its position as the exhibitions powerhouse of ASEAN as leading professional exhibition companies are setting up their headquarters in Bangkok. Its high potential location with easy transport links to other ASEAN countries, stronghold in the infrastructural set up, diverse cuisine options and varied convention centres to cater to different requirements and service-minded people is the reason it’s most oft picked for incentives and conferences.

Bureau Support

The Thailand Convention and Exhibition Bureau (TCEB) offers various financial and non-financial support for large groups travelling to Thailand.

Financial Support includes: •C ultural Performance for Gala dinner if the Group is of 200 pax or more • Support for groups keen on CRS (green CRS) activities •T eam building •G olf & Spa Package Non-financial Support includes: •P olice Escort •E vent Planning • I ndustrial Site Visit •M ICE lane (Fast track) •L iaising with related corporate, Government agencies, and MICE Cities (Bangkok, Pattaya, Chiang Mai and Phuket) for more support.

Thai Convention Centres Bangkok International Trade & Exhibition Centre (BITEC) A venue for international trade exhibitions, world congresses, and a wide variety of MICE events since 1997, it is ideally located in the business district, and is an ideal location for MICE activities in Bangkok.

With a total of 19 meeting rooms of varying sizes, many with movable acoustic walls, the venue offers flexible floor configurations for clients to tailor the space to their specifications. It has an ultra-modern Business Centre with a dedicated press club facilitates for media representatives.

Distance: 30 minutes by expressway from Bangkok’s Suvarnabhumi International Airport.

fast track into bangkok TCEB offers service and support for corporate groups ranging from 30 2000 pax from the first step when the delegates reach the airport. They offer a fast track entry from Bangkok International Airport (express lane) to all MICE visitors (depending upon the request).

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IMPACT Arena, Exhibition and Convention Centre A modern and progressive venue, comprising a variety of venue sizes to meet all types of event requirements, IMPACT offers a diversity of solutions. Spanning over 140,000 sqm of indoor spaces, its facilities are integrated and interconnected to provide the ultimate one-stop solution for its customers.

Distance: Located at a distance of 30 km from the Suvarnabhumi International airport of Bangkok.

MICE country

Bangkok Convention Centre Bangkok Convention Centre at CentralWorld is an ideal venue for international and regional conventions, conferences, exhibitions, seminars, social events, and concerts. With a totally integrated support system providing state-of-the-art facilities, serviced by a dedicated experienced team of staff, its latest expansion offers four state-of-the-art natural day-lit

boardrooms with a maximum U-shape style capacity ranging from 18 to 50 persons. Its convenient location combined with the superb surroundings of shopping and entertainment creates the perfect environment for meetings and conventions.

Distance: 30 minutes by expressway from Bangkok’s Suvarnabhumi International Airport.

Queen Sirikit National Convention Centre (QSNCC) Located in the heart of Bangkok’s vibrant business district, QSNCC is surrounded by luxurious 3-5-star hotels. It can comfortably accommodate up to 6,000 people in its Plenary Hall (theatre-style), which can be divided into 3 sound-proofed sections of approximately 1,500 sqm each. The Ballroom and reception areas are suitable for large functions such as spectacular grand opening ceremony or gala reception.

Distance: Bangkok’s Suvarnabhumi International Airport is a 45-minute drive from QSNCC.

new addition vegetarian food in thailand Thailand is also known for its food. Street food in this country is not only tasty, but hygienic too! Vegetarian restaurant and Indian food can be found in every city in Thailand as well as a large variety of Western, Japanese, Chinese cuisine. Sometimes, you’ll need to look around a bit to find it. Chiang Mai has a particularly good reputation for vegetarian food. There is a good range of western vegetarian outlets in most tourist centres like Ko Samui or Phuket.

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Chiang Mai Convention Center (soon to be open in Chiang Mai) Chiang Mai has very strong infrastructure advantages which support the city’s plan to become a MICE destination. The province has a total of more than 33,000 hotel rooms. Chiang Mai International Airport is the country’s third largest airport in Thailand, after Suvarnabhumi and Don Mueang International Airports, respectively.

MICE country

thai do’s & don’ts Touching Heads Touching the head of a Thai person is a big ‘No’ as the head is considered the most spiritual part of the body in Buddhist culture.

Buddhist Temple Etiquette Men and women must be covered from shoulders to below the knee and footwear must be removed when entering temples.

Hand gesture If you wish to summon or stop a taxi/bus/tuk-tuk then extend your arm with the palm down. The gesture used is similar to that we might use for calm down or slow down.

Shoes Thai people never take their shoes indoors.

Pattaya, Bangkok, Phuket & Chiang Mai are some popular cities for MICE traffic and October to March are the favourable months for MICE travel in Thailand Shopping Paradise Pattaya Exhibition and Convention Hall (Peach) One of the largest Thailand Conference and Exhibition Centres, PEACH is a world-class multipurpose awardwinning convention facility. It offers an ideal location, modern facility and professional service to host a wide variety of engagements, ranging from international conferences to grand wedding celebrations and banquets. Located along the slopes of the cliff between Jomtien and Pattaya, it sets conveniently close to some excellent golf courses and shopping complexes.

Distance: Approximately 60 minutes from Bangkok’s Suvarnabhumi International airport.

Thailand is one of the best places in Asia for shopping.

With the huge, glitzy shopping malls, department stores, small shops and bustling street markets, both Bangkok and Chiang Mai have excellent night markets.

When in Thailand one must buy Thai silks and cottons, leather goods, batiks, pottery with celandine green glaze, precious and semi-precious stones (in particular rubies and sapphires), pearls, dolls, masks, painted umbrellas, lacquer ware, pewter ware, bamboo and wooden artifacts and bronze ware.

Weekend market at Chatuchuk in Bangkok is a place worth to visit.

Why Thailand?

Thailand has a reputation in the world for its hospitality, the strength of variety and ‘value for money’. Thailand is one of the least expensive places to fly to in Asia and its strategic location at the heart of the Asia-Pacific region makes it a natural gateway to the region.

team talk

Stretch That Extra Mile!

Neha Oberoi

The transition from doing to getting things done can be daunting for any professional. The experiential learning process allows participants to see where they stand vis-Ă -vis the identified skill requirements to transform into a professional. Outbound learning is a lot more than just team building. The smooth transition from managing tasks to managing people is one of the hallmarks of a good leader. Learning from any form of outbound activities involves enhancing yourself on two parameters.

MICEtalk checks out with Brig. Trigunesh Mukherjee AVSM, regarding some team building activities. He uses his vast experience to facilitate executive learning on Teambuilding, Leadership, and Achievement Orientation.

team talk

Learning from Challenges

Learning due to stretching past your comfort zone and the surprise element tend to stay with you. Experiential learning involves challenging the participants, wherein there could be a scenario with some of the players being part of the exercise by choice. Hence, participating fully in the experience through ownership. However, most of the time outbound learning involves creating an environment where participants are asked to search for opportunities to stretch and grow during the experience.

This kind of participation provides a learning opportunity for each member of the group.

How to set Goals?

There is diversity in teams and that proves to be another source of strength. The key learning from these activities is goal setting. These activities create opportunities for learning how to set goals that are in neither the comfort nor the panic zone, but in that slightly uncomfortable stretch zone where the greatest opportunities for growth and learning lie. The stretch zone requires them to take their collective knowledge, experience & ability and stretch them to a limit that exceeds one’s own perception of one’s abilities.

Raft Building & Racing

Instructors provide the teams with the instruction booklets or design clues for building a raft. Using this raft, teams have to cover a certain distance on the river/swimming pool/lake in as less time as possible.

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team talk

outdoor activities Activities such as rock climbing, rafting, rappelling, high rope games with an element of perceived risk are stellar examples of stretching yourself past your comfort zone.

The nature of challenges involves: • Strategy - through routing the course, • Construction – building a contraption that can withstand the challenges that the forces of nature bring forth, • Navigation - real time conditions of moving craft, manuevering the craft, • People – working in unison to put the activity together in a specified time frame.

High Rope Games

The entire team is trapped in a forest fire and has to cross the firewall that has engulfed them with the mechanism available. The team members have one fire-proof rope that works as a swing to take them to safety. The team is supposed to land each member on a designated spot of the safe area. These spots are in the shape of a pyramid and marked with tyres. Once a person reaches a particular safe area he or she can’t move into a new area.

5 Pointed Star

This activity requires all the participants to be blindfolded.

Each participant is then given a part of a rope to hold.

The group is then expected to form a 5 pointed star as per the instructions of the facilitator. Once a single task is achieved, a new challenge will be presented.

Info and image courtesy: Brig. Trigunesh Mukherjee AVSM

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let’s talk

Attracting MICE in a Big Way The MICE market has attracted a lot of mileage in the last few years. Many tourism boards from across the globe are working on various promotions to attract the MICE segment in their respective countries.

MICEtalk talks to a few of the Tourism Boards to understand what’s new being offered to attract large MICE groups.

Wedding and Student Excursion Incentive Scheme for Macau Navritu

Account Manager, MGTO To enrich tourism products and source market profile, Macau Government Tourist Office (MGTO) has launched the ‘Wedding Incentive Scheme’ as well as an enhanced version of ‘Student Excursion Incentive Scheme’.

To apply for the scheme, the wedding should have a minimum of 50 non-local guests with 2 consecutive nights of stay in Macau’s hotels. The scheme will provide support to wedding related activities in Macau, offering tourist information kits, welcome gifts and facilitate in liaison with other relevant Macau SAR Government entities. A maximum of MOP$300 will be granted per non-local guest for their activities in Macau based on actual consumption.

From November 1 onwards, MGTO enhanced the ‘Student Excursion Incentive Scheme’.

The scheme, that requires the student group to have a minimum of 50 non-local students with 2 consecutive nights of stay in Macau, will facilitate in liaison with relevant entities/ institutes to support their related activities in Macau. The maximum amount granted to each non-local student for their activities in Macau will be increased from MOP$200 to MOP$300 based on actual consumption.

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let’s talk

Switzerland: Exclusive Support for MICE Groups Aishvarya Guhagarkar Manager MICE, Switzerland Tourism As support for MICE groups, we have the following guidelines: • Stay of 5 nights in a 5 star hotel.

• Minimum half-day use of conference facility (this to differentiate from a pure leisure group).

• Travelling only to Switzerland (stand-alone destination).

In Switzerland, we support the group with chocolates, welcome letters and at times with some giveaways. City maps & brochures are given, if asked. At times we do make exceptions on the above requirements, by keeping in mind the profile of the client & purpose of travel, like if they are top-end doctors attending a large congress/conference, bankers meet, and high ranking CEO meet, etc. Each group is treated as case-to-case basis, especially if the travel agency does regular MICE business to Switzerland & is one of our key accounts.

Locally in India, ST keeps the MICE agencies informed about the updates in Switzerland via product trainings, e-newsletters, meetings, workshops, etc. As and when the agencies inform ST about MICE groups, we, in turn, keep the Consulate & Embassy informed for easier visa facilitation. ST also helps out with program innovations, information & suggestions.

Philippines: Showcasing tremendous MICE potential Komal Seth

General Manager, Philippines Tourism Marketing Office, India We are reaching out to corporate decision-makers, MICE specialists, media partners, travel and trade associations as well as event planners to showcase the Philippines as a preferred MICE destination through aggressive promotional campaigns.

The Philippines offers the right infrastructure and the facilities to hold events that match the best in the world. Offering the 14-day visa-free entry for Indians with valid visa from a European Union-member country or six other countries Australia, Canada, Japan, Singapore, USA and UK, is an added advantage for group movements as it is difficult to obtain visas for a number of people at the same time.

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let’s talk

France: Focussing on corporate clients Catherine Oden

Director, Atout France Organising familiarisation tours for travel agents help them to acquaint agents with all that is possible in these destinations and to have a first-hand feel of all that could be offered to their clients.

In 2013, we are determined to renew our efforts in presenting a product that is in line with the needs and requirements of our clients - be it the travel trade or the corporate traveller.

We are focussing on strengthening our network with corporate clients to promote France as the perfect destination of choice for MICE activities.

Canada: Offering unique options for MICE Tina Singh

AVP, Canadian Tourism Commission (CTC) Canada offers a plethora of options to host a truly exceptional event. Be it the business meetings in Edmonton at the Downtown’s Shaw Conference Centre or a convention at the world-class Ottawa Convention Centre or an incentive travel to one of the most livable cities in the world, Vancouver.

One of the various reasons why a business should host a meet in Canada is the great value that the country offers with five-star products at affordable prices and a huge choice of itinerary. “Indian corporates are looking for new destinations, different experiences and a variety of options for their business events, all of which are available in Canada.” Singh adds.

South Africa: Ability to host Global Events Hanneli Slabber

Country Head, South African Tourism, India The diversity of the nation, best in class infrastructural facilities, warm hospitality and ability to customise, create a conducive atmosphere to host any MICE activity with success has facilitated the growth of MICE travellers to South Africa. With its game reserves, beautiful cities, vibrant nightlife and enough scope for adventure sports, South Africa becomes an ideal choice for MICE tourism.

It is encouraging for us as a tourism board to see such a good response in MICE tourism from a market like India which is one of our core tourism markets. We look forward to more and more MICE travellers from India in the years to come.

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interview

Unique Selling Points of Malaysia Archana Sharma

Zulkefli Hj. Sharif CEO, MyCEB

Do you know what makes Malaysia special for MICE? According to Zulkefli Hj. Sharif, Chief Executive Officer of Malaysia Convention and Exhibition Bureau (MyCEB), the country has an impeccable track record for hosting some of the world’s largest, most prestigious international conventions with record attendances. He shares certain points with MICEtalk.

Malaysia is 9th most visited country in the world (2009, 2010, 2011) by United Nations World Trade Organisation (UNWTO) Tourism Highlights 2012. (The only South-East Asian country to make the list)

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interview

M

alaysia’s unique selling points make the country an ideal business events destination.

Some of the unique selling propositions for this destination are as following:

Location

• Malaysia is strategically located between two giant economies (China and India), and right in the middle of Asia where over 55 per cent of the world’s population reside •D irect access to/from over 100 destinations worldwide with 50 airlines including low-cost carriers providing direct access •E asily accessible from any part of India with increased direct flights offered by both the mainstream airlines and low-cost carriers.

Malaysia, Truly Asia

Delegates can truly experience Asia through Malaysia’s blend of the vibrant cultures of Asia’s three major races: Malay, Chinese and Indian, plus 47 ethnic groups. This diversity is reflected in its cuisines, art and heritage, traditions, lifestyle and year-round festivals.

Safety, Stability and Security

Malaysia is ranked as the most peaceful country in South East Asia and the 4th safest in Asia Pacific behind New Zealand, Japan and Australia. It is also the 20th safest and peaceful out of 153 countries in the world (as per Global Peace Index 2012)

Strong Government Support

The government recognises the importance of business events (MICE) and has set-up MyCEB to provide a range of services to support convention and incentive organisers, e.g., bid support, site inspections, product and service selection, planning advice, event promotion, itinerary development, government liaison and on-site support.

World-class Venues

Malaysia has a growing number of venue options for small to large scale conventions including: I. Kuala Lumpur Convention Centre - A world-class purpose built meetings venue and Asia’s first Green Globe Benchmarked venue (Green Globe earthcheck™) - City centre location, 1,500 accommodation rooms on site, 12,000 accommodation rooms within 15 mins walk - Has 3,000-seat plenary, 9,700 sqm exhibit space and ample breakout rooms - Provides conducive business environment - Located at walking distance to Kuala Lumpur’s shopping district, the Bukit Bintang area.

II. Borneo Convention Centre Kuching (BCCK) - Located 5km from Kuching, Sarawak, East Malaysia - Opened in June 2009, BCCK is the first purpose-built convention centre in Borneo to accommodate conferences, exhibitions and multi-dimensional events.

- Great Hall with 2,793 sqm complemented by 14 additional meeting rooms

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Malaysia is a cultural showcase of all that is Asia; colourful and festive with gracious hospitality.

III. Other Meeting Facilities Meeting Rooms

Plenary (pax)

Banquet (pax)

Exhibition (sqm)

Reception (pax)

Mahsuri International Exhibition Centre (Langkawi)

6

1,600

1,200

20,000

1,800

Genting International Convention Centre (Pahang)

18

4,200

2,000

14,000

3,100

Kuala Lumpur Convention Centre (Kuala Lumpur)

36

3,000

3,000

12,310

6,000

Matrade Exhibition & Convention Centre (Kuala Lumpur)

8

1,500

1,200

33,000

2,000

Putra World Trade Centre (Kuala Lumpur)

17

10,000

7,500

35,000

10,000

Putrajaya International Convention Centre (Putrajaya)

37

3,000

2,800

8,000

5,000

Shah Alam Convention Centre (Selangor)

6

2,500

1,700

2,240

3,000

Sunway Convention & Exhibition Centre (Selangor)

55

4,000

2,500

4,880

3,500

Melaka International Trade Centre (Malacca)

8

1,100

600

13,000

1,000

Persada Johor International Convention Centre (Johor)

10

3,100

2,100

6,000

2,500

Borneo Convention Centre Kuching (Sarawak)

18

5,000

2,000

2,790

3,500

VENUE

Social & tour programmes

• Malaysia offers an extensive and affordable choice of exotic, beautiful and exciting experiences within one destination • Lush tropical rainforests, idyllic island resorts, abundant wildlife, historic towns and UNESCO world heritage sites

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medium-haul destination Malaysia is also considered a medium-haul destination in terms of flying time, as most flights between Malaysia and India are between 4 – 7 hours away, making it a preferred destination for business events in the region.

Goa Marriott Resort and Spa

Marriott eyes MICE in India Megha Paul

The US chain Marriott International set its eyes on India in December 1999 with the opening of the Goa Marriott Resort and Spa. Thirteen years later, the brand is seeing a double-digit growth year-on-year basis in its business generated from India.

Future Plans for MICE

Believing MICE is the way forward, the company aims to have over 100 MICE hotels by 2015. Elaborating on the expansion plans, Menon said, “Currently, we have 15 hotels operational in the Indian market and have another six hotels opening in the next six-seven months. We have also another 40 odd hotels under construction. The company will establish its brands in Chandigarh, Gurgaon, Jaipur, Ahmedabad, Mumbai, Pune, Goa, Hyderabad, Bengaluru and Bhopal.

As a part of a broader move by international hotel brands in order to tap the country’s growing middle class, the chain is ready to introduce its Fairfield brand in India next year. “The group has formed a joint venture with Samhi Hotels to build a Fairfield

by Marriott brand in India,” Menon reveals. This is

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the group’s only joint venture, otherwise it is purely a management company. The key challenge is getting the sites, getting the development and executing the hotels in time, he adds. The group will also unveil the Ritz Carlton brand in India next year.

Goa Marriott Resort & Spa offerings Meetings space The hotel has various meeting spaces for MICE events. Depending on the number of people expected and the arrangements to be made for that event, a suitable banquet space is offered. The maximum number of the people that can be accommodated indoors in its ballroom is around 400 and at in lawns is around 600.

booked for MICE

Believing MICE is the way forward, the company aims to have over 100 MICE hotels by 2015.

The extra effort The resort has been approached by both - clients and MICE organisers. It strives to work with direct customers as well as intermediaries together to confirm business. It has a dedicated event management team on property as per the Marriott standards whose expertise lies with event planning and detailing towards the success of MICE events.

the ‘technology’ tinge The resort provides all the audio-visual facilities required by the delegates. Free wireless internet facility is also at the disposal of the delegates.

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rooms galore The total number of rooms available is172 plus 8 suites. These include bay view, bay view patio and garden view rooms. However, all the rooms cannot be made available for MICE accommodations. The average size for MICE business is between 70-80 rooms per night. Depending on seasonality, day of the week, customer relationships and history, the hotel can look at anything ranging between 70-120 rooms per night.

Marriott Meetings Matter (M-Cube) This was revealed by Rajeev Menon, Area Vice President - India, Malaysia, Maldives and Pakistan at Marriott International during the Marriott Meetings Matter (M-Cube) 2012 event at the Goa Marriott Resort & Spa. The group is also planning to organise Marriott Meetings Matter (M-Cube) every year to educate the Indian travel trade about its MICE offerings.

At the recently organised M-Cube 2012 in Goa, Renaissance Mumbai Convention Centre Hotel; Hyderabad Marriott Hotel & Convention Centre; Pune Marriott Hotel & Convention Centre and JW Aerocity New Delhi made presentations on the properties and their MICE offerings.

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MICEtalk March 2013

Nashik

Upcoming MICE Destination Dency Mathew

Best known as India’s wine capital, Nashik has a lot to offer a corporate traveller. Situated close to Mumbai yet faraway from the chaotic life of Mumbai is one of the biggest advantages of Nashik.

domestic MICE

N

ashik offers religious, cultural and archaeological tours along with the famous vineyard tours. “Nashik is now emerging as an industrial city, but it was always a religious city.

It is one of the four places were Kumbh Mela takes place in India. Nashik will soon have a new convention centre which will add to the MICE activities in the city.

People are now becoming aware of Nashik as a MICE destination.� says Rohit Ahuja, General Manager, Hotel Ibis, Nashik.

Things to see in Nashik Pandavleni Caves About 1200 yrs old Buddhist caves can be found here.

Carved out from the 4th century BC till 12th century, the caves lodge idols of Buddha and Bodhisatva and the icons of Jain Tirthankar Rishabh, Veer Manibhadraji and Ambikadevi.

Vineyards The popular Sula wineries is nestled in this city. Along with Sula, there are several other vineyards like York, Vinsura and Zampa were one can go for wine tasting.

Book yourself wine tours where you will be given a guided tour of the whole wine making process. At the end of the tour, do not forget to taste the wine yourself and buy some original wine from the vineyards.

Phalke Samrat This memorial is a tribute to legendary Shri Dadasaheb Phalke, the founder of Indian Cinema. Buddha Smarak along with a film museum, park, water sports and entertainment activities are housed here.

Trimbakeshwar Temple Situated about 28.3 km from Nashik, this is a very important and popular pilgrimage centre. The imposing temple has beautiful carvings on it while the holy river Godavari has its source here too.

Places to stay Ibis, Nashik Ibis is the first international hotel to open in Nashik.

It has an inventory of 123 contemporary rooms and 24/7 F&B services. Strategically located on the Nashik- Trimbakeshwar road with the industrial zone at Satpur, Ibis is well connected to the rest of Nashik’s industrial landscape.

The Gateway The Gateway Hotel Ambad Nashik welcomes guests to comfortable rooms and photo-worthy views.

Surrounded by 11 acres of lush landscaped gardens, religious landmarks and bustling city life, The Gateway Hotel has an inventory of 70 rooms and three Executive suites.

a growing MICE centre Hotel Ibis, Nashik is located at an ideal location for business and meetings. iMeet at Ibis Nashik offers meeting spaces that blend convenience and comfort along with world renowned functionality. It has a hall which has180 sqm of space and can be divided into two parts and is attached to a lawn. With an accommodation capacity of up to 200 people, it is ideal for small social get-togethers, corporate meetings or business events.

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domestic MICE

witness the magic of Sulafest!

A two day annual event, Sulafest is all about wine and music. People travel from all over India and the world to participate in the festival at Sula Vineyards! The wine tours, wine tastings and grape stomping help visitors to immerse into the world of wine. Electrifying performances from various international and Indian DJs make the fest more interesting.

MICE hotel

The Upcoming MICE Hub

Park Plaza, New Delhi Shahdara, CBD

Of the new MICE hotels mushrooming across Delhi & NCR, there’s a new finger in the MICE pie. Park Plaza Shahdara located in East Delhi, in close proximity to Central and East Delhi’s industrial and commercial hub, is a fine upscale, full service business hotel.

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MICEtalk July 2012

MICE hotel

The Park Plaza Shahdara, in addition to offering state-of-the-art facilities for business, excels in catering to the finest details in banqueting and conferencing.

With 91 rooms ideally suited to host business and social functions, the hotel is committed to providing a meaningful experience.

Location advantage, personalised service, tailored menus are the key assets of Park Plaza.

location The hotel is located in CBD Shahdara at the convenient drivable distance to major business districts like Connaught Place, Shastri Park IT hub, Noida, Ghaziabad and leisure destinations like Akshardham, Red Fort and many others. Park Plaza Shahdara is 30 km from the Indira Gandhi International Airport.

Cuisine Promenade – All day dining with a buffet spread and a multi cuisine menu. Open 24 hours.

Chingari - Indian restaurant Shish – The open air restaurant with Mediterranean cuisine Rouge – Lounge bar Poolside Bar

MICE Facilities At Park Plaza, total banqueting space in the hotel is 1050 sqft. The venues on offer are Sapphire, Emerald and Senate -I & II. The Sapphire and Emerald ballrooms combined can host up to 400 guests and make it the ideal destination for corporate / social gatherings. With separate prefunction areas for both the banquets, state-of-the-art technology, over 16 ft tall ceiling, sound proof halls, ample car parking space and Valet parking facility, it provides a convenient venue for both business and leisure events alike.

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exclusively for MICE Park Plaza Shahdara, has drop down projector screens, Large TV screens for display, Wi-Fi Microphones, latest projectors as well as a panel of DJ, florists and events managers on their board to help the guest choose their style of preferred theme event.

MICE package Special packages for conferences, social dinners, weddings and kitty parties comprise a very elaborate food and beverage menu keeping in mind the latest market trends and guest feedback. From organising high level meetings to special occasions, they plan everything with meticulous care.

Liquor License is required in case guests prefer to serve Liquor. It requires at least four working days.

PPL license is required for orchestra, dance performance by professional people or Gazal singers, etc.

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MICEtalk July March 2012 2013

expert talk

Attending Trade Fairs A few tips for presenting a cohesive image of your firm at these events by Shital Kakkar Mehra.

W

ith Indians going global, launching new products at international trade fairs is an integral part of global business. Although, trade fairs appear chaotic as you stand in your booth surrounded by collaterals, competitors and clients, do remember that they are an ideal place to create favourable impact on potential clients and media.

• Your attire: As booth staff, your attire should be professional and in tune with your company’s image.

Although, dress codes vary across the world, it’s best to be conservative. Do not get carried away by the festive

atmosphere at these fairs by showing up in sloppy jeans, printed shirts, sneakers or collarless t-shirts.

• Display punctuality: Also, dispose-off empty cartons and used water bottles before the visitors arrive. Arrive early to ensure your booth appears attractive and is well-stocked with business cards/ company literature/promotional gifts •C onvey professionalism: During the day, take turns for breaks, ensuring your booth is adequately staffed till the closing hour. Food and beverages are best consumed far away from the booth.

•V isitors to your stall: Stand up to greet all visitors as attendees’ maybe future clients. Engage visitors in meaningful conversation and try to comprehend their requirement. Collect business cards of all visitors and send them a short email, keeping the communication channel open for future. One of the biggest faux pas made by booth staff is chatting amongst themselves, signaling they’re ‘busy’ to potential buyers

Always wear business casuals teamed with a blazer or good quality logo-shirt with formal trousers to help attendees identify your company 52

MICEtalk March 2013

Always remember that at international events, you are brand ambassador of both your company and your country

Shital Kakkar Mehra is a well-known Corporate Etiquette and International Protocol Consultant. She has personally trained several thousand professionals across the country and has worked with several progressive organisations.

She has contributed over 125 articles to different publications and has authored a book – Business Etiquette: A Guide for the Indian Professional.

Photos Courtesy: Simran Kaur

• Handling Trade media: Make an effort to personally meet with visiting editors and journalists of publications who cover your industry. Be ready with a well-rehearsed speech and a handy press release.

Use these events as opportunities to build long-term relationships with the media and follow-up with a crisp thank you note when you return to your office desk.

• Fellow exhibitors: Although, many will be your competitors, try to build a healthy working relationship with them. Speaking loudly, choking the aisles with equipment or soliciting business from attendees to their booths will make you unpopular within your chosen industry.

event report

Technology Trends and Innovations Neelam Singh

The India International Hotel, Travel & Tourism Research Conference (IIHTTRC), organised by Banarsidas Chandiwala Institute of Hotel Management and Catering Technology (BCIHMCT), New Delhi, in January 2013, brought industry managers, tourism and hospitality researchers along with representatives from media together to deliberate on the issues related to the travel and hospitality business.

T

he event started with the welcome speech by R. K. Bhandari, President IIHTTRC and Principal BCIHMCT. D. K. Beri, Senior Vice President (Business & Corporate Affairs), Indian Hotels Co. Limited, Taj Group of Hotels, the Chief Guest, along with the Guest of Honour, Tushar Pandey, President and Country Head, Strategic Initiatives & Government Advisory, YES BANK Ltd., inaugurated the conference.

Tushar Pandey in his speech emphasised that Tourism holds the largest potential for employment, after Agriculture. D. K. Beri encouraged the students and faculty members to be a part of Industry exposure and be aware of the new trends. Gour Kanjilal, Executive Director, Indian Association of Tour

Operator (IATO), in his keynote address suggested MICE segment to be proficiently used to combat the off-seasonality, making India all year-round Tourism Destination.

Professor J.S. Perry Hobson, Pro Vice-Chancellor for the Division of Hospitality, Tourism and Culinary Art at Taylor’s University (Malaysia), the Editorin-Chief of the Journal of Vacation Marketing and member of the Board of Directors of International Centre of Excellence in Tourism & Hospitality Education (THE-ICE) was the first Key Speaker. He felt a need for the industry education partnership to strengthen and elaborated upon the growing debate about dwindling innovation.

event report

Focussing MICE

Photos Courtesy: Simran Kaur

On Day 1, scholars from different fields presented papers on MICE related topics. Paresh Bali, Asst Professor, Amity School of Hospitality, presented a paper on ‘Empirical Study to find out Trend, Opportunities and Challenges for MICE Tourism in India’, revealing the major concern to be the requirement of skilled manpower, lack of appropriate infrastructure facility, effective transportation system, higher airfares and lack of integration between the allied tourist industries.

A paper on ‘Hosting Meeting & Exhibition - A Source of Revenue Generation for Hotel industry’ by Rekha Maitra and Anuroopa Mahajan, suggested that providing best available rates by hotels and competitive prices by the Airline industry would encourage the growth in MICE business in India along with modern technology that is preferred by customers.

Other topics on which papers were presented during the conference were Sustaining Environment in Tourism, Human Resource: Issues and Challenges, Hotel Operations Management: Issues and Challenges and Food Culture and Lifestyle.

The 3rd day of the conference started with a keynote speech by M. D. Kapoor, Secretary General, The Federation of Hotel & Restaurant Associations of India (FHRAI) who emphasised on the importance of research in academics and industry, suggesting for the need of introspection. Samir Kuckreja, President NRAI, enlightened the gathering about better opportunities and faster growth for young professionals in the restaurant industry.

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technology

Embracing a New Meetings Business & Fun Framework Technology combined with social change has caused a revolution in the way we plan, execute and attend meetings and events. We are constantly faced with the challenge of deciding what technology to use, where to use it and how to maximize the benefits of its use. In addition to this, a larger challenge is how the future generations will want to participate in events, how they will want to use technology and how we can embrace this social change and add value to every attendee, before, during and after the event.

R

ecently I met with industry author and visionary, Shuli Golovinski who after a successful career at Microsoft founded Newtonstrand Limited.

He shared his vision.

The Business & Fun Framework in future events is crucial to ensure the overall experience and outcome for delegates, and the future success of our industry meetings. By opening our events to the younger delegates, as well as developing the traditional elements of the meeting format for previous generations, we can ensure that the conference or meeting remains as successful as it always has been.

about the authors

Fun-Social Element

Darren Edwards is the founder of Invisage Creative Services in Australia.

With more than 20 years’ experience and knowledge in the meetings and events industry, Darren continues to drive creativity in events and the way they are run.

Contact: info@invisage.net

Shuli Golovinski, CEO Newtonstrand Innovations Limited is a meetings and events pioneer, industry author and visionary.

Contact: shulig@newtonstrand.com

Creating an environment where delegates can mingle with colleagues in a relaxed atmosphere outside of the conference will play a major role in how successful a meeting is. A formal dinner only allows delegates to sit with the same people they have been with all day.

They will be listening to more speakers and perhaps seeing some entertainment but not actually getting to know their colleagues. A cocktail or drinks party will allow industry delegates to build future friendships, based on business as well as personal interests.

The new conference Business & Fun Framework model brings interactivity, sharing of knowledge and structured networking to our events for traditional attendees as well as providing the overall experience required by younger generations.

ChapMan Freeborn

Creating a Niche in the MICE Segment With MICE entering newer niche spaces and forums for luxury MICE, it became imperative for MICEtalk to interview the Global Aircraft Charter Specialists and view how they make a difference in the industry.

Markus Hilchenbach, Head of Passenger Charter, Chapman Freeborn, talks about his company’s focus on the MICE Industry.

Markus Hilchenbach, Head of Passenger Charter, Chapman Freeborn, talks about his company’s focus on the MICE Industry.

What kind of travel solutions does Chapman Freeborn offer?

Chapman Freeborn is a full service provider for MICE travel and arranges customised air travel solutions.

Depending on the individual requirements and budgets, we provide a full charter, scheduled service tickets, or a combination of both for any number of people, anywhere in the world. The customers benefit from independent consultancy about aircraft types and flight opportunities. Our team possesses expert knowledge of airline, travel and MICE industries. We quickly assess the nature of the enquiry and search the market using the latest Amadeus technology to find the most suitable flight options. Coordinating and block-booking large numbers of tickets with airlines can be a headache for travel managers. Chapman Freeborn aims to make this process as easy and costeffective as possible. Payments for the service can be made using AirPlus - a corporate travel payment solution used by thousands of businesses worldwide to simplify day-to-day corporate travel management or via any other credit card. On request we can also arrange shuttle transfers and limousine services to transport passengers to their final destination.

How are you targeting the MICE segment?

Corporates have stepped out of domestic boundaries for their meetings or annual events and this has opened up the playing field on a global scale. There is

yours officially

no hard and fast rule to attract MICE clients, the key is to target the right companies and demonstrate how we can offer the most effective travel solutions. Chapman Freeborn actively engages DMCs at global MICE exhibitions such as World Travel Mart, EIBTM and IMEX. Other smaller shows also have DMCs where we openly promote Indian destinations and attractions.

Chapman Freeborn is a member of Eventia, a leading MICE Association in UK which works with various suppliers and DMCs to promote and facilitate MICE globally, including India.

There is no hard and fast rule to attract MICE clients, the key is to target the right companies and demonstrate how we can offer the most effective travel solutions.

What are the future prospects for targeting corporate groups in 2013?

Some of the factors that lure Corporates to international MICE destinations include: Value for money: Destinations like Sri Lanka, Thailand, Dubai and others have reduced their costs to provide an attractive option to these destinations.

Close proximity: Dubai, Sri Lanka, Malaysia, Thailand and Mauritius are just a few hours away.

Accessibility: Different airlines have increased the frequency of their flights and added more seats, so that travellers have easy connectivity to several international destinations.

With the burgeoning of enterprises, business persons are becoming globally aware and seeking a presence at trade fairs and conventions across the world. A number of business groups and exporters regularly participate in international exhibitions and trade fairs related to consumer products, handicrafts and jewellery. Such activities help them in launching

new products, attract new clients, increasing sales and exchanging useful information.

What kind of growth do you envisage for the Indian MICE market?

MICE industry in India is growing day-by-day. There is a desire to move away from the conventional style, to bring a new definition to ‘business with pleasure’.

With the continual process of upgrading the MICE facilities, India is now better equipped to bid for international conferences. New hotels are being built which are ready to cater to all the needs of the Meetings industry. India’s tour operators are in discussions with overseas carriers to form alliances for MICE business.

Given the huge growth potential, India’s tourism is moving at the right direction by focussing on ‘MICE holidays’ in India.

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sample this

Holiday Inn Cochin

A New Destination for Business Travellers

P

riority Club Rewards loyalty program, Priority Club Meeting Rewards program and ‘Kids Stay and Eat Free’ program demonstrate the long standing commitment of the Holiday Inn brand to serve as a favorite amongst the everyday people.

The hotel houses 5 specialty Food and Beverage outlets - Masala, Deli KC, Stadia, Roma, and Oasis.

Accommodation This latest addition to five star hotels in Cochin offers 212 spacious and lavishly furnished rooms including 199 rooms and 13 suites equipped with iPod docking station with alarm clocks and global adaptors. The Work Smart Space in the rooms is facilitated with high speed wireless internet connectivity.

Close proximity to the airport and major IT hubs in the state, advanced technology and modern facilities at meeting rooms make Holiday Inn Cochin a perfect place for the business and leisure travellers.

Meeting Space

Periyar, the large banquet hall can be divided into 3 halls to accommodate various types of meetings and gatherings. The 3 meeting rooms Nila, Pamba and Kallayi give the desired flexibility and can accommodate 15 to 60 people. The meeting rooms are fully equipped with state-of-the-art audio-visual facility, video conferencing facilities and natural daylight. The Business Centre offers secretarial services and high speed wireless internet.

Apart from a modern health club, the guests can rejuvenate themselves at the Jacuzzi, Steam and Sauna and can also unwind at the infinity pool which overlooks the Cochin cityscape

Movements Accor appoints new panel of

General Managers

Ravi Khubchandani General Manager, ibis Gurgaon Prior to this, Ravi was the Hotel Manager of ibis Pune, after relocating from New Zealand where he had worked in his formative years with Accor Hotels.

Matthieu Firmin General Manager, ibis Delhi Airport Matthieu Firmin has been associated with Accor for over 12 years and his past assignments include being Deputy General Manager of the 556 rooms Ibis Charles De Gaulle Airport.

Congrex Travel AG

appoints new Managing Director Travel and tourism specialist David Armstrong has been appointed new Managing Director at Congrex Travel AG. David has extensive experience in procurement, sales and marketing of flight and accommodation services, in the organisation of group tours as well as customer care/ customer relationship management and e-commerce.

Premier Inn

appoints Vice President – Finance & Planning, South Asia Premier Inn, UK’s largest budget hotel chain and part of Whitbread PLC, announced the appointment of Rajeev Babbar as Vice President – Finance & Planning, South Asia (India, Sri Lanka and Maldives).

As a key member of Premier Inn’s executive team, Rajeev will facilitate the company’s continued growth and success by optimising capital structures, raising capital, and improving and enhancing the company’s financial growth.

Rohan Sable General Manager, ibis Mumbai Airport Rohan comes with over 13 years of hospitality experience which includes being General Manager of hotels owned/operated by Ascott of Singapore and the well-known Indian chains of Royal Orchid and Sarovar.

Jean-Philippe Lagarde General Manager, Novotel Mumbai Juhu Beach Jean-Philippe Lagarde has been associated with the Accor Group for 20 years in various countries and brands.

Pramod Dashora General Manager, Mercure Hyderabad Abids Pramod Dashora has more than 19 years of experience in the hospitality industry, and he brings to the table a strong operational and administrative background.

ACC Liverpool appoints Exhibition Sales Manager ACC Liverpool, home to BT Convention Centre and Echo Arena, has appointed Ian Senior as its exhibition sales manager to progress Exhibition Centre Liverpool – its world-class exhibition and events facility. Ian Senior has joined the existing venue sales team being responsible for generating new business into the venue, which opens for business in 2015. He joins from the University of the West of England, Bristol, where he was exhibition and conference centre manager.

Hyderabad Marriott Hotel &Convention Centre & Courtyard by Marriott, Hyderabad appoints General Manager Sharad Datta, the new general manager of Hyderabad Marriott Hotel & Convention Centre & Courtyard by Marriott, Hyderabad, brings with him a rich and versatile experience gained from having worked with reputed brands such as the Oberoi Hotels and Resorts, Hyatt Hotels and Carlson Rezidor Hotels. knowledge of the region’s business events industry. She would manage all leads for potential business events in the region, co-ordinate trade events, undertake site inspections with meeting planners looking to host events and assist clients with delegate boosting activities.

events

events calendar

EVENT

62

VENUE

CITY/COUNTRY

DATE

ASTA International Destination Expo (American Society of Travel Agents)

Dubai

United Arab Emirates

April 04 - 07, 2013

20th Marine Diving Fair 2013

Sunshine City Convention Center

Ikebukuro, Tokyo, Japan

April 05 - 07, 2013

COTTM (China Outbound Travel & Tourism Market)

National Agricultural Exhibition Center

Beijing, China

April 09 - 11, 2013

ADEX 2013 (Asia Dive Expo)

Sands Expo and Convention Centre

Singapore

April 19 - 21, 2013

WTM Latin America

Transamerica Expocenter

São Paulo, Brazil

April 23 - 2,5 2013

Arabian Travel Market

Dubai Intl. Convention Center

Dubai, United Arab Emirate

May 06 - 09, 2013

WTF

Shanghai Exhibition Center

Jing’An District, Shanghai, China

May 09 - 12, 2013

International Exposition

Yeosu

Korea

May 12 - August 12, 2013

26th KOTFA 2013

CoEx Exhibition Center

Seoul, South Korea

May 30 - 02 June, 2013

Scuba Show 2013 (America's Consumer Dive Expo)

Long Beach Convention Center

California

June 08 - 09, 2013

AIBTM 2013 (America’s Incentive Business Travel & Meetings Exhibition)

McCormick Place

Chicago, USA

June 11-13, 2013

8th International Travel Expo Hong Kong (ITE MICE)

Hong Kong Convention & Exhibition Center

Hong Kong

June 13 - 16, 2013

BITE 2013 (10th Beijing International Tourism Expo)

China National Convention Centre

Beijing, China

June 21 - 23, 2013

Business Travel Mart

ExCel Exhibition Centre

London

June 19 - 20, 2013

MICEtalk March 2013

Postal Registration No.:DL(ND)/6150/2011-12-13 WPP No.:U(C)-305/2011-13 for Posting on 29th-30th of Advance Month at New Delhi P.S.O. Date of Publication: 22/2/2013, RNI No.:DELENG/2010/34144