TTME august 13 by Ashish Chakraborty

A DDP PUBLICATION

Pages: 12

ddppl.com

travtalkmiddleeast.com

Vol. IX No. 8; August 2013

Connectivity keeps clients happy ........................................................................06 ME hotels chart a ‘green’ future ..........................................................................07 A promising future for ME’s outbound sector ......................................................08

Aviation in the forefront The aviation sector overall is in full swing with the steady rise in services, capacities and routes. With the increasing demand of travellers, looking for choices while booking flights, the entire sector has incorporated several zones that take visitors on an interactive aviation journey.

Lebanon steps up, eyes new markets Lebanese Tourism is trying to develop its touristic products besides exploring new markets. S U S M I TA G H O S H

S U S M I TA G H O S H

ir India, the national carrier of civil aviation in India, flies to 34 international destinations across the USA, Europe, Canada, Far-East and SouthEast Asia, Gulf and SAARC countries. The Airline’s domestic network covers 63 destinations. “As a part of its further overseas expansion plans, beginning August 2013, Air India is commencing operations to Birmingham in the United Kingdom and Sydney and Melbourne in Australia, with more destinations planned ahead. Its latest acquisition is the Boeing 787 Dreamliner, the first next generation flying machine in India, ensuring a dream flight for every passenger travelling with the Airline,” expressed Seema Srivastava, Regional

Akbar Al Baker CEO Qatar Airways

A dedicated service will ensure that clients receive the best customer care and advice

James Hogan

Abraham Joseph

CEO Etihad Airways

Area Manager - South Asia Middle East, and North Africa Kenya Airways

Etihad also saw passenger revenues rise despite stiff competition on fares Manager, Air India, Gulf, Middle East & Africa. Air India has recently achieved the milestone of adding one millionth member to its very popular frequent flyer programme, ‘Flying Returns’. Air India offers a separate and rewarding Gulf Program for its frequent fliers.

Seema Srivastava Regional Manager, Air India Gulf, Middle East & Africa

Air India’s Boeing 787 Dreamliner will ensure a dream flight for all its passengers

Paolo De Renzis Regional Commercial Manager, Middle East & Central Asia, British Airways

We are currently making an investment of over £5billion in new aircraft, cabins, etc.

British Airways is in the midst of exciting times. “We are currently making an investment of more than £5billion in new aircraft, cabins, lounges and new technologies to make life more comfortable in air and on the ground. Already viewed, the investment has a meaningful impact on our services and offerings,” asserted Paolo De Renzis, Regional Commercial Manager, Middle East & Central Asia, British Airways. British Airways now operates more flights than

Abu Dhabi was a natural choice for us as the second destination in the United Arab Emirates ever to the Middle East and demand for these routes remain strong. “This summer, we are offering passengers some great deals, including Ramadan fares. To serve our customers better and respond to their demands, we recently increased the capacity on some of our routes in the region,” he further said. Qatar Airways Holidays, the Airline's leisure division, has begun expanding its operations across the GCC, with the opening of six dedicated Holiday Shops across the region. Two of the new Holiday Shops recently opened in Dubai and Kuwait, providing customers with a one-stop convenient, in-person service. Additional Holiday Shops will open in Bahrain and Muscat with Dammam and Riyadh to Contd. on page 6

ebanon’s hospitality sector’s service offering is unique, something not found in many countries, especially Europe. Lebanon is exploring new markets as the country has a huge diaspora spread across the world, especially in Latin America and in Brazil, where more than 10 million Brazilians of Lebanese origin reside. Right through the 10-day World Travel Mart in Latin America, many private players from Lebanon’s tourism market were on hand to promote Lebanon. Familiarising potential tourists, most of whom are fifth generation Brazilians of Lebanese ancestry, with Lebanese food and language, was the aim of the ministry’s participation at the event. Lebanon is also eyeing the Russian, Chinese and Indian markets. “This is what the Tourism Promotion Department has been working on for the past three years, targetting this segment of tourists to visit Lebanon,” informed Mona Haddad Fares, Director, Tourism Promotion Department, Ministry of Tourism, Lebanese Republic. “Some countries are not sending tourists for political reasons rather than for lack of security in the country. Before political restrictions were in place, tourists in large numbers used to come to Lebanon to enjoy its weather, language, cuisine and geographical beauty,” she further said.

Mona Haddad Fares Director, Tourism Promotion Department, Ministry of Tourism Lebanese Republic

Our department was hoping to register growth in tourist arrivals this year Discussing on the flow of tourists in the past three years, Fares stated yearover-year, there had been a fall in arrivals since 2010, especially after the unrest in Syria. “This negative trend is seeing a reversal and our department was hoping to register growth in tourist arrivals this year,” she added. The tourism ministry co-ordinates with travel agents, but since Lebanon is a free economy, the ministry only plays a facilitating role like providing them orientation programmes, aiding in FAM trips and organising roadshows abroad. Promoting Lebanon at international events, the future plans of the Tourism Promotion Department is very inspiring.

CRUISES FOREIGN EXCHANGE DIRHAM VALUE

(Subject to variation) Country

Currency

(As on 25-07-2013)

CN Buy

CN Sell

USA ..........................USD ................3.653..............3.685 UK ............................GBP ..............5.5491............5.7646 Egypt ........................EGP ................0.605..............0.711

New ship to boost fleet capacity The next chapter in Regent Seven Seas Cruises history has been announced of late. The new all-suite, all-balcony ship will be named ‘Seven Seas Explorer’ with delivery scheduled for Summer 2016. T T B U R E AU

Euro ..........................EUR ..............4.7623............4.9563 Canada......................CAD ..............3.5137............3.6464 Bahrain ....................BHD ..............9.5739............9.9137 Oman ........................OMR................9.405............9.6512 Kuwait ......................KWD............12.6888..........13.1421 Saudi Arabia ............SAR ..............0.9625............0.9972 Qatar ........................QAR ..............0.9944............1.0209 Australia ..................AUD ..............3.3441............3.4734 Japan ........................JPY................0.3612............0.0378 Philippines ................PHP ..............0.0834............0.0857 Singapore..................SGD ..............2.8517............2.9767 India ........................INR................0.0601............0.0620 Pakistan ....................PKR ..............0.0358............0.0368

t 54,000 gross-registered tons and accommodating just 738 guests, ‘Seven Seas Explorer’ will be the largest vessel in the Regent Seven Seas Cruises fleet. The ship will boast one of the highest space ratios and staff-to-guest ratios ever seen in modern cruise ship design, enabling us to deliver the highly personalised service and extraordinary experience that their clients have come to expect from Regent. “We have entered into a definitive contract with Italy's

Bangladesh ..............BDT ..............0.0463............0.0479

itineraries. In addition, it was proved that there is pent-up demand for a new Regent ship.

Fincantieri shipyard to build the most luxurious cruise ship in the modern era cruising. This new ship order is part of our disciplined growth strategy to expand our footprint in the luxury market,” informed Ashley Noronha, Managing Director, Best Orbit Travel & Leisure Services. Since the purchase of Regent Seven Seas Cruises brand in 2008, the ships have sailed full with industry-leading yields. Now the perfect time has arrived to expand the fleet and meet the demand of the loyal guests for a greater array of

“With the ‘Seven Seas Explorer’, the overall fleet capacity will grow nearly 40 per cent, making Regent Seven Seas Cruises the world's largest luxury cruise line,” he further stated. Ashley Noronha Managing Director Best Orbit Travel & Leisure Services

The overall fleet capacity will grow nearly 40%, making Regent Seven Seas Cruises the world's largest luxury cruise line

Sri Lanka ..................LKR ..............0.0273............0.0284 Nepal ........................NPR ..................0.05..............0.056 Morocco ....................MAD................0.405..............0.525 Switzerland ..............CHF ..............3.8509............4.0150 South Africa ..............ZAR ................0.485..............0.553

Seven Seas Explorer will feature sophisticated designer suites, ultra-elegant public areas, a wide-range of dining options, spa & club, Regent's nine-deck atrium, the two-story Explorer Theater and many other amenities - all created with the soul of timeless design. The use of exotic stones and polished wood, designer furniture, rich fabrics and sophisticated lighting combined to become an eclectic art collection. It will evidently position ‘Seven Seas Explorer’ as the new standard in luxury cruising.

Cruise sector under scanner Ocean liner gets a revamp Come December and leading cruise line executives will be heading to Seatrade Middle East Cruise Forum in Abu Dhabi to deliberate key issues that need to be addressed, to stimulate the growth of this sector in the Middle East. T T B U R E AU

he Forum organised by Seatrade, being held with the support of the Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) and the Abu

Chris Hayman Chairman Seatrade

Dhabi Convention Bureau, will see delegates being witness to discussions on the region’s cruise challenges and opportunities, conducted by the cruise line operators and other global experts. The Forum follows an inter-regional cruise summit in Dubai in 2012 that witnessed the coming together of cruise line executives,

regional stakeholders and government authorities. Chris Hayman, Chairman, Seatrade said,

“The Forum is an unrivalled opportunity for destinations in the region to get in front of the real cruise itinerary decision-makers, to present their individual cases for port-of-call inclusion. The event’s aim is to discuss key issues and facilitate decision-making to enable a new chapter in Middle East cruising to begin.” The event will take place in the newly-opened Rosewood Abu Dhabi, Al Maryah Island from December 9-11, 2013, with a summit attended by the regional ministers, tourism

leaders, port and immigration officials. It will precede a oneday conference programme open to anyone with vested interests in the cruise industry. The highlight of the Forum will be a workshop hosting one-on-one meetings between each of the hosted cruise line executives and officials from the participating destinations. The conference programme will be divided into three key sessions: Opportunities for growth in the region, challenges for the region and selling & marketing, and best practice for a successful future. Each session would be broken into topics that have been identified as important areas for discussion. According to the organisers, thus far, Azamara Club Cruises, Crystal Cruises Inc., Cunard UK, Holland America Line, Princess Cruises, Royal Caribbean International, Silversea Cruises, TUI Cruises GmbH and The World have all pledged their attendance at the Forum.

A new Dubai-based entity that will fund Queen Elizabeth II’s $90 million transformation into a 400-suite luxury hotel, to be moored in Asia, has taken charge of the iconic ocean liner. T T B U R E AU

E2 Holding comprises local and foreign investors involved in the project’s operations. The ship, though, continues to be owned by the Dubai government.

Buamim of QE2 Holding, adding that the deal is for 15 years and renewable. “It will become an iconic global ambition for the UAE.” The ship is being moved to Asia to take advantage of the demand for hotel

The project is expected to be completed in 2014 and become profitable within 10 years of completion Khamis Juma Buamim Chairman, Drydocks World “The project is expected to be completed in 2014 and become profitable within 10 years of completion,” stated Khamis Juma Buamim, Chairman, Drydocks World, a company unit of state-owned Dubai World.

rooms in the region. Once converted into a hotel, the ship will have suites ranging in size from 60-150 sqm (648-11,615 sqft), some of which will be available for rental or sale to longterm occupants.

“There is already a contract and they will have a share in the new company, which they will gain back from the profit margin,” said

The cost will depend on the country where the QE2 will finally be moored and will be “expensive,” he confided.

The vessel will be made seaworthy before leaving Dubai on October 18, 2013, for overhaul in China. A lot of effort and work has gone into this project, and the overall plans for the QE2 are well on track. The stated objective of ‘QE2-New Life’ was to deliver an ‘iconic’ project for the world to romance and talk about for years to come. Istithmar World PJSC, a government-owned company in Dubai, bought the 963-ft (294-m) ship from Cunard for US$100 million in 2007. The Scottish-built QE2 went into service in 1969. Dubai has no plans to sell the vessel, which will have maintenance costs of about US$2.5 million a year after it goes into operation as a hotel.

Floating Hotel Once converted into a hotel, the ship will have suites ranging in size from 60-150 sqm (648-11,615 sqft)

AVIATION

AUGUST, 2013

TRAVTALK

13% rise in figures over 2012 Etihad shops for 7 simulators Dubai Duty Free (DDF), in its 30th year of business, announced a sales turnover of AED 3.2 billion (US$874 million) for the first six months of 2013; 13 per cent more than the corresponding period in 2012’s figures. T T B U R E AU

ith these numbers, DDF is poised to achieve its 2013 target of US$1.8 billion. Moreover, while departure sales

Colm McLoughlin, Executive Vice Chairman, Dubai Duty Free stated,

“The management is contended that 2013 is shaping up to be a positive year for the company, with a healthy increase in consumer spending witnessed across all categories. The average spend per departing passenger was US$48.”

Colm McLoughlin Executive Vice Chairman Dubai Duty Free

increased by 13 per cent as compared to the corresponding period in 2012, sales in arrivals rose by 15 per cent as against figures for public shops that were up by 24 per cent.

Perfumes, liquor and gold held sway on the top three categories. Perfume sales were up by 18 per cent, clocking AED496 million (US$136 million) year to date, while gold at AED 322 million (US$88 million) – up 13 per cent, retained its third position. Sales of tobacco rose

by 13 per cent to AED269 million (US$74 million), while confectionery at AED258 million (US$71 million), accounting for 8 per cent of total revenue, was up 15 per cent. Commenting on the first half sales figures, McLoughlin further said, “DDF is looking forward to an equally successful second half. Plans are afoot for the opening of retail operations at Al Maktoum International in October 2013. With the opening of Concourse D, the company was busy working towards the planning of its new retail area.”

Shopping Spree Perfumes, liquor and gold held sway on the top three categories. Perfume sales were up by 18 per cent, clocking AED496mn (US$136mn) year to date, while gold at AED 322mn

A deal inked between Etihad Airways and Canadian manufacturer CAE, worth over US$200 million, entails the supply of seven state-of-the-art full flight simulators (FFS) by the Canadian firm to the Abu Dhabi Airline. T T B U R E AU

Based on this deal, they would be using the most advanced training technologies for the broadest range of the type of aircraft.”

he FFS, to be based at the Airline's world-class training academy in the UAE capital, will support the Airline's growing training requirements. The deal will see Etihad Airways take delivery of three Boeing 787 FFS, one Airbus A380 FFS, one Airbus A350 FFS, and two Airbus A320 FFS, all of which are CAE 7000 Series models. The Airline presently has four CAE FFS, one Boeing 777, one Airbus A320 and two Airbus A330/340s. The first of the new FFS, an A320, is scheduled for delivery November end this year. A multi-million dollar extension project, presently being undertaken at the training academy, by then will be due for completion. The remaining FFS will arrive during the following year.

James Hogan President and Chief Executive Etihad Airways

James Hogan, President and Chief Executive, Etihad Airways, explained, “The pilot training requirements for Etihad Airways and their equity alliance members continues to grow. The induction of the new FFS would ideally position them for the next phase in their expansion.” He added, “Etihad emphasised highly on the efficiency of their operations and the safety of the travellers.

Etihad’s deal with CAE includes update services for the FFS and an exclusive 10-year agreement for supply of training equipment and services. The flight training devices include CAE Simfinity Airbus Pilot Transition trainers and CAE Simfinity Integrated Procedures Trainers. Construction work at the training academy, eventually housing 11 FFS, would double its size and make it among the best in the world. Additionally, CAE will continue to update Etihad Airways' existing four CAE-built FFS to the latest aircraft configurations and technology.

GUEST COLUMN EDITORIAL ME tourism flies on the wings of festivity

he world is at the verge of the Holy Month of Ramadan and the ensuing Eid Al Fitr, a time for spiritual awakening, giving and rejoicing. The global travel industry, especially in the Gulf Co-operation Council States, well in advance at the advent of the Holy Month, had come out with a slew of promotions. It has aimed at attracting global travellers to the region to celebrate the true spirit of the blessed season. From the airlines industry to travel agents, from hotels to shopping, all have risen to the occasion to make this Ramadan and the Eid Al Fitr extra-memorable. Tourists have arrived in hordes from Asia and other countries in North Africa and the Levant. However, travellers from European and GCC countries are top of the list, as they have been over the past two years. With the Holy Month overlapping the month of July this year, Turkey, with its pleasant climate and warm hospitality, makes the country a leisure destination of choice. Turkish Airlines has geared up for the anticipated influx of tourists by launching special promotional round trip fares from Abu Dhabi to Istanbul for the period spanning the Holy Month and beyond.

Offering feasible travel options ‘Explore & Experience’, the 3-day long 4th Annual Travel Show from Al Rais Holidays which was held recently, brought the world closer and under one roof to provide all the information to choose a holiday destination for this summer and beyond.

ponsored by Malaysian Tourism Board and Emirates NBD as banking partners, this year's show has drawn our long-standing expertise in sourcing and planning. It has a strong global network to provide holiday-seekers with viable travel options across the continents.

el packages at the most lucrative rates. The Travel Show aimed at promoting destinations through Tourism Boards and Tourism Authorities from across the world like Europe, GCC, Australia, Asia and Middle East. We always have a positive and visionary

We are focussed and aware of what our customers need, evident from the turnout of repeated and new visitors we had in our Travel Show Mohamed Jassim Al Rais Deputy Managing Director, Al Rais Holidays Al Rais Travel & Shipping Agencies Al Rais Holidays has a wide range of international holiday and in-house tailormade packages to worldwide destinations. We are focussed and aware of what our customers need, evident from the turnout of repeated and new visitors we had in our Travel Show. We made it a point to have different venues each time to tap in more visitors. This year’s three-day travel show received the opportunity to meet world travel and tourism professionals. They have provided assistance in getting firsthand knowledge of the tourist destinations of their choice with value-added trav-

approach which has made us organise this event every year since 2010, irrespective of the market trends. Al Rais Rent-A-Car provides a smart fleet of topmodel economical and luxury vehicles. With Dubai evolving into a major commercial hub, Al Rais has expanded its activities to add cargo and freight forwarding to their portfolio of services. Landmark Tours & Travel business philosophy is to compete with better quality services with valid cost and highly advanced result oriented solutions. This has made Al Rais accept Landmark Tours & Travel

Turkish Ministry of Culture and Tourism figures reveal 80.34 per cent increased visitors to Turkey from the UAE and 107.81 per cent from Bahrain. It has received 104.32 per cent of visitors from Kuwait and 101 per cent from Qatar, and the trend is expected to continue this year. Showcasing Dubai’s diverse offerings as a leading family tourism destination while retaining its Islamic values and roots, is ‘Eid in Dubai.’ It’s all set to entertain visitors with extravagant treats.

Publisher Director Editor Assistant Editor (ME) Desk Editor Sub Editor Design Manager Advertising Circulation Manager Manager Production

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SanJeet Sumeera Bahl Deepa Sethi Susmita Ghosh Archana Sharma Ramya J.S. D’Rozario Ruchi Sinha / NN Misra Geetika Pathak Ashok Rana Anil Kharbanda

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Durga Das Publications Private Limited Printed at System Graphics India Pvt. Ltd. A-1, Naraina Industrial Area, Phase-I, New Delhi - 28 India

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Landmark has become an extension of Al Rais office in India where the clients across the subcontinent get first-hand information of all Al Rais products and services offered to the UAE. The India tourism market is huge where we have employed a cautious approach, and now we feel the right time has come to shake hands with a partner to make Indian travellers explore the United Arab Emirates and other Gulf countries further, with affordable choices and professional service. India has emerged as the world's fastest-growing outbound market. The UAE is almost an extension of India now, with the vast number of Indian expatriates living in this country and the growing number of Indian tourists visiting UAE for leisure in addition to the ever increasing business travellers. The expertise and experience gained over the years will help us stamp our name in the Indian tourism market and provide Al Rais as a first choice for tourists, business travellers (MICE), and those who wish to visit their friends and relatives, with excellent product and services which will be well received in the subcontinent.

Emirates has recently unveiled new expansion plans for Eastern Europe, with the launch of daily services to Kyiv Boryspil International Airport in Kiev from January 16, 2014, marking its first route to Ukraine. Offering a daily service, operated by an Airbus A340-500, the new flight will provide convenient global connections via Dubai, to the country’s popu-

Emirates to launch services to Kiev

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from India as its representative to provide sales, marketing and operational support for the region.

TRAVTALK is a publication of Durga Das Publications Private Limited. All information in TRAVTALK is derived from sources, which we consider reliable and a sincere effort is made to report accurate information. It is passed on to our readers without any responsibility on our part. The publisher regret that he cannot accept liability for errors and omissions contained in this publication, however caused. Similarly, opinions/views expressed by third parties in abstract and/or in interviews are not necessarily shared by TRAVTALK. However, we wish to advice our readers that one or more recognised authorities may hold different views than those reported. Material used in this publication is intended for information purpose only. Readers are advised to seek specific

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We, Al Rais Travel and Shipping Agencies, General Sales Agent (GSA) for 20 reputed airlines, have 20 strategically located IATA branches throughout the UAE. With the ongoing endeavour to make our customers get the best services and satisfaction, we have become an ISO 9001 certified organisation. We guarantee our customers consistent satisfaction where we use a set of principles that ensure a common sense of approach to the management of our activities. This has given us more efficient working practices and focusses on the organisation’s business objectives to improve customer satisfaction.

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lation of 45 million, further enhancing the nation’s burgeoning economy. The launch of this route will follow on from the launch of Stockholm on September 4, Clark in the Philippines on October 1, and the Trans-Atlantic service from Milan to New York, also commencing on October 1. In Africa, Emirates will expand its Dakar operation with a linked service to Conakry in Guinea from October 27, 2013.

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NTO

AUGUST, 2013

TRAVTALK

India caters to Arab holiday-makers

flydubai now flies to Medina

With the symbols of cultural modernisation, India is known for its ancient and religious heritage. Religious pluralism is a unique feature of Indian culture which strengthens its social, political and economic fabrics. Besides these, religious tourism is an emerging sector in India, enhancing the philosophy of coexistence and mutual respect.

flydubai began operating flights to Medina on July 25, 2013, making it the 65th destination for the Dubai-based Airline and 15th addition this year.

T T B U R E AU

he top destinations for frequent domestic and foreign tourists belong to religious or spiritual shrines. Muslim architecture and monuments of the Mughal period and other emperors are protected and often decorated. Several travel agencies offer tour packages to visit the shrines of religious spots in India. Domestic tourism is popular for Muslim sites like

the Seven Wonders of the World in Agra by Mughal king Shajahan is most popular among tourists. The famed Golden Triangle Tour takes into account all the best of Muslim art and culture as you travel to Delhi, Agra, Ajmer and Jaipur.

Jama Masjid in Delhi, Khwaja Moinuddin Chishti - Ajmer, Haji Ali - Mumbai, Imam Badas of Lucknow, etc. “The international tourism industry is gradually developing into an emerging travel market, giving an option to the affluent Arab holidaymakers to spend,” stated Vikas Rustagi, Regional Director (West Asia & Africa), India Tourism, Dubai. India has several attractions for the Arab tourists. The Taj Mahal among

Vikas Rustagi Regional Director (West Asia & Africa) India Tourism, Dubai

The international tourism industry is gradually developing into an emerging travel market for affluent Arabs

Turkey beckons GCC tourists With the Holy Month overlapping with the month of July, when the heat is at its worst, Turkey, with its pleasant climate and warm hospitality, makes the country a destination of choice for GCC travellers during Ramadan. T T B U R E AU

he Holy Month is a time when Arab tourists, especially from the GCC nations, book into Istanbul’s hotels in droves. Turkish Airlines has geared up for the anticipated influx of tourists by launching special

tour operators and trade-related agencies have put in place to reinforce the city, being among the most attractive destinations for Muslims during the Holy Month. In line with the trend of the past several years, this year too, the nation’s tourism sector was ready to receive

‘Ramadan in Istanbul’ is a promotional campaign that tour operators have put in place to reinforce the city during the Holy Month Sedat Gonulluoglu Turkish Cultural and Information Attaché in Dubai

Ramadan promotional roundtrip fares from Abu Dhabi to Istanbul for the period spanning the Holy Month. Sedat Gonulluoglu, Turkish Cultural and Information Attaché in Dubai, explained, “'Ramadan in Istanbul' is one of several promotional campaigns that

increasing numbers of Arab tourists into the country during this season.” Arab tourists feel comfortable immersing themselves in the spiritual festivity in Istanbul and other neighbouring Turkish cities during the Ramadan season.

“The heavy GCC traffic drove to Turkey due to the country’s unmatched geographical beauty, its efforts at enforcement of Halal tourism and religious and cultural similarities with the nations of the Middle East,” Gonulluoglu added. The burgeoning growth in Turkey-bound travellers from the Middle East in 2012 as compared to 2011 is borne out from the official figures provided by the Turkish Ministry of Culture and Tourism. It reveals 80.34 per cent increase from the UAE, 107.81 per cent from Bahrain, 104.32 per cent from Kuwait and 101 per cent from Qatar. The trend is expected to continue this year, according to industry sources. With its natural beauty along with its mosques and historical sites, Istanbul and Bursa in recent times have emerged as top cities for Arab travellers during the Ramadan season, a destination younger Arabs are visiting as well.

Apart from religious linking, two Muslim dominated states, Jammu & Kashmir and Lakshdweep are famous for their beautiful landscapes. Lakshadweep, one of the island states of India with nearly 95 per cent Muslims, is one of the world’s most spectacular tropical island systems. Besides, meeting dietary requirements, the needs of the Arab travellers range from offering prayer rooms, prayer rugs, pre-sunrise breakfast services during Ramadan to family-friendly, dry hotels with separate wellness areas for women.

“India has more than 50,000 people with Arabic as their mother tongue. Since it is difficult to believe there are so many ethnic Arabs living in India, we can only presume they must be elite Muslims, many of whom proudly claim that they can trace their ancestry to the Arabs,” Rustagi further informed. India isn't just a land with a significant Arabicspeaking population, but also one with close to 12,000 people whose mother tongue is Persian, whereas Urdu is widely spoken. Many sects of Muslims like Barelvi, Deobandi, Qadyani, Naqshbandi, Sufism have started and developed their legacy and heritage on Indian soil. India is thus, truly an ideal destination for Muslim tourists all over the world, and especially for the Arabs from Middle East.

Ghaith Al Ghaith CEO flydubai

Ghaith Al Ghaith, CEO, flydubai said, "The holy month of Ramadan is a perfect time to commence flights to the holy city of Medina, and we are most grateful to the Saudi authorities for their support and assistance in enabling us to establish a direct air link from Dubai." Flights to Medina will operate between Terminal 2 of Dubai International and Prince Mohammad Bin Abdulaziz Airport in Medina.

HOTELS

TRAVTALK AUGUST, 2013

UAE MICE sector in focus New look for Sharjah resort The JW Marriott Marquis Dubai, within eight months of its opening, is already making a significant contribution to the UAE’s travel & tourism sector. The hotel is driving growth in the lucrative MICE market in the UAE. T T B U R E AU

pening its first tower to guests in November 2012, with 804 rooms, nine restaurants, five bars and lounges, the hotel also houses

“The hotel is the first in Dubai capable of hosting groups, meetings and conventions of up to 1,000 people, where delegates can meet, sleep and dine in one location and in doing so, filled a percep-

The hotel will continue to target convention and group planners to support the government in establishing Dubai as a preferred MICE choice Rupprecht Queitsch General Manager, JW Marriott Marquis Dubai a world-class spa, health club and two ballrooms. In its initial eight months, the JW Marriott Marquis Dubai posted impressive numbers in both individual and group bookings, establishing itself as a preferred hotel for international business travellers.

tible gap in the market,” informed Rupprecht Queitsch, General Manager, JW Marriott Marquis Dubai. The hotel is proving to be a pioneering force at a number of levels. It’s the vision to build a convention hotel with scale and facilities, at par with most of the major Meetings, Incentives, Conferences and

Events (MICE) destination cities, thus making Dubai a viable option for high volume international conferences. While gushing over the obvious benefits for the UAE, Queitsch said, “What’s even more exciting is the huge potential for further growth. The hotel would continue to target convention and group planners to support the government in establishing Dubai as a preferred MICE choice.” The World Travel & Tourism Council (WTTC) forecasts that travel & tourism in the UAE would be contributing 17.2 per cent to the economy in 2013, indicative of the sector’s increasing importance in the country’s overall economic development. The JW Marriott Marquis Dubai is gearing up to meet this demand directly with the introduction of a second tower, bringing the total room count in the hotel to 1,608, adding two further options to a portfolio of 16 F&B outlets.

The Sharjah National Hotel Corporation opened its newlyrenovated Oceanic Khorfakkan Resort and Spa after giving it a complete modern makeover, highlights of which include a beach, villas, chalets and diving centres. S U S M I TA G H O S H

n amount of AED 200 million has gone into the exercise. The whole process of developing and upgrading the hotel, which took two years from May 2011 till May 2013, was driven by the immense tourism potential of Khorfakkan's beautiful coastline, mountains and natural reserves. “The decision reflects the desire of the Sharjah National Hotel Corporation to enhance the tourism landscape in the Emirate, along with its eagerness to provide the highest standards of service. It will boost the authentic Arabian hospitality climate in Khorfakkan and attract huge number of tourists and holidaymakers who wish to spend their holidays at Sharjah’s premier leisure destination,” revealed Emad Saeed, Director of Sales & Marketing, Oceanic Khorfakkan Resort & Spa.

Connectivity keeps clients happy The global research, commissioned to mark the recent launch of IHG’s (InterContinental Hotels Group) renamed loyalty programme, IHG Rewards Club, reveals that the biggest travel shortcoming for people away on business is not being able to contact home due to lack of Internet connection. T T B U R E AU

members from 2014, whether they are staying the night at a hotel or coming in for a coffee or even an impromptu meeting.

round 40 per cent of the travellers cited this as their biggest stress factor, ahead of difficult transport links (26 per cent) and noisy location (24 per cent). The research covering 10,000 worldwide business travellers was aimed at helping IHG, the first and only hotel group to offer free Internet access globally to all its loyalty members, understand hotel guests' priorities while travelling. Richard Solomons, CEO, IHG, informed, “It’s truly important for our guests to be able to stay in touch while travelling, along with great existing benefits like points that never expire. Hence, we have introduced free Internet for our members as part of IHG Rewards Club.” This new benefit, which was started with ‘Elite members’ at the beginning of July, will be extended to all

Richard Solomons Chief Executive Officer IHG

It’s truly important for our guests to be able to stay in touch while travelling, along with great existing benefits like points that never expire

The study’s other findings list that 61 per cent said that the Internet was the most important additional facility in their hotel room, above television (17 per cent), bath (5 per cent), fridge (3 per cent) and mini-bar (1 per cent). Logging onto the Internet in their room upon arrival topped the list of things that help travellers feel most at home in their hotel room (31per cent), above exploring the room (25 per cent), taking a hot shower (14 per cent) or even unpacking (13 per cent). Nearly 64 per cent of travellers prefer to communicate with people back home over the Internet rather than over the phone. Around 53 per cent felt connecting with family at home was the best stressbuster at the end of a working day. About 89 per

cent said free Internet would make them happier while travelling away for business, while 65 per cent said they would be very unhappy travelling if they had no way of connecting with the loved ones back home. Connectivity, meanwhile, is anticipated to become increasingly important in this fast growing travel hub. The region's strong MICE market attracts intra-regional and international business travellers who rely on connectivity to keep their finger on the pulse of their business and stay in touch with the family while on the road.

Report Highlights The study’s other findings list that 61 per cent said that the Internet was the most important additional facility in their hotel room, above television, bath, fridge and mini-bar

Emad Saeed Director of Sales & Marketing Oceanic Khorfakkan Resort & Spa

The decision reflects the desire to enhance the tourism landscape in the Emirate While making inroads in international markets like Russia, CIS and Germany,

besides the UK, the hotel’s presence felt at many a travel trade roadshow. The aim is to position Khorfakkan and Oceanic as a destination and property of choice respectively in the global arena. “Sharjah Commerce and Tourism Development Authority (SCTDA) has always extended support to each of the Group’s properties by facilitating their participation at major travel and trade events,” he added. With the focus on Dubai, the Group’s properties are being positioned as leisure destinations of choice. The renovation programme involved the hotel's 177 suites and rooms, including 18 luxurious suites. Presently, the hotel's management is putting the final touches in preparing the expected last quarter of 2013 opening of Al Dana Grand Hall, Al Andalus villas and Bab Al Bahr Restaurant.

COVER STORY

ME aviation sector in full swing Contd. from page 1

follow. Akbar Al Baker, CEO, Qatar Airways said, “A dedicated service for the Airline's holiday-makers across the GCC will ensure that they receive the best customer care, information and advice as well, that will make their holidays extra special.” The UAE capital is the third Middle East destination for the African carrier, Kenya Airways. The Airline flew into Abu Dhabi International Airport from Nairobi recently, marking its 3rd Middle East destination. Kenya Airways codeshare agreement with Etihad Airways will allow Kenya Airways' passengers to seamlessly connect to Etihad Airways’ destinations and for Etihad Airways, originating passengers to seamlessly reach new destinations in Africa. Abraham Joseph, Area Manager - South Asia, Middle East and North Africa, Kenya Airways, confided, "Abu Dhabi was a natural choice for us as the second destination in the UAE, since it adds to Etihad Airways’ codeshare, thus expanding the Airline's reach into the region and catering to

travellers from other parts of the world travelling to Africa. I am sure this will give our customers a wider choice of connectivity between the Middle East and Africa." Etihad Airways’ secondquarter revenue jumped 7 per cent on the year to reach US$1.33 billion (AED4.9 billion) as income from codeshare and alliance partnerships grew. “Etihad also saw passenger revenues rise despite stiff competition on fares that squeezed yields,” stated James Hogan, CEO, Etihad Airways. Etihad is among a number of Middle Eastern airlines vying for a greater share of global longdistance passenger and cargo flights, while also promoting the UAE as a destination. The uptick in secondquarter revenue was helped by partnerships Etihad had struck with other airlines. It has codeshare agreements with about three dozen airlines, including American Airlines and Air New Zealand. Revenue from codeshare and equity partners was US$184 million in the second quarter, up 25 per cent from the same period last year.

ANALYSIS

AUGUST, 2013

TRAVTALK

ME hotels chart a ‘green’ future For environmentally conscious companies and travellers, whose numbers are thankfully on the increase, taking the green route is a key consideration these days when choosing hotels. And there are many hotels that are rising to their expectations. Middle East observes hotels in the region for which sustainability is an ongoing quest. T T B U R E AU

hese properties have received the Green Globe Certification (GGC), the worldwide sustainability system based on internationally-accepted criteria for sustainable operation and management of travel and tourism businesses. GGC is the premier worldwide sustainability stamp for the tourism industry and more than 800 businesses in 50 countries have so far met the 337 exacting standards. The certification by the independent international organisation, Green Globe follows a meticulous audit of sustainable practice.

Among hotels in the region, Mövenpick Hotels & Resorts in Jordan leads the green charge. All five of their properties in Jordan have achieved GGC for the third straight year, underlining the Group’s commitment to sustainable practice excellence.

management. This up-market property was recently awarded Green Globe re-certification.

Peter Hoesli, General Manager, Mövenpick Resort & Spa Dead Sea and Regional Manager for Jordan said, “Sustainability at the Group’s hotels was an on-going process.” The hotels were constantly challenging themselves to find new ways to improve standards, he added. Their commitment is illustrated by the introduction of a range of energy-saving innovations, including water-saving devices and energy-efficient lighting in rooms and public areas. Solar panels, replacement of lamps with LEDs, the installation of a new key system and an energy-efficient cooling system for chillers are some of the green measures the hotels have put in place. The Iberotel Miramar Al Aquah Beach Resort in Fujairah, has demonstrated leadership and innovation in the fields of operational efficiency and sustainable

Peter Hoesli

Ashraf Helmy

General Manager Mövenpick Resort & Spa Dead Sea and Regional Manager for Jordan

General Manager and Area Business Development Manager Iberotel Miramar Al Aquah Beach Resort

Scott Butcher

Mohamed Awadalla

General Manager Park Regis Kris Kin Hotel Dubai

Vice-President TI'ME Hotels Management

Ashraf Helmy, General Manager and Area Business Development Manager, Iberotel Miramar Al Aquah Beach Resort informed, “Being awarded the Green Globe re-certification is a proud achievement. Last year, we had launched a new cleaning campaign in Wadi Wurayah, a government-protected tourism area in the mountains, and home to hundreds of species of animals and plants.” In addition, every Saturday the hotel’s ‘Kids Gardening Programme’ invites children of guests to engage in activities and learn about the importance of keeping the environment green. The resort grows its own organic fruits and vegetables, and their own irrigation system recycles greywater for garden use.

Awarded international Green Globe Certification (GGC) following an in-depth sustainability audit, the Park Regis Kris Kin Hotel Dubai marks another milestone in the success of the 390-room 5-star property. Scott Butcher, General Manager, Park Regis Kris Kin Hotel Dubai explained that the recognition reinforces the hotel’s commitment to the Emirates’ transition towards a greener economy. He added, “By way of building on its newly-certificated status, the hotel is rolling out a number of new carbon footprint-reducing initiatives in 2013, besides creating an internal forum to generate further ideas and proposals in this regard.” UAE-based hospitality firm, TI'ME Hotels Management, proved its commitment to sustainable practices after two of its Contd. on page 9

STATISTICS

TRAVTALK AUGUST, 2013

A promising future for ME’s outbound sector The report, ‘The Middle East Outbound Travel Market’ presented at the 6th UNWTO/PATA Forum on Tourism Trends and Outlook last year, showcases the region’s thriving outbound travel market, estimated to touch 81 million by 2030. T T B U R E AU

he Middle East is one of the smallest, yet fast growing, tourist generating

million within a gap of 20 years. The report lists top 10 travel destinations (as seen in figure 5) of which Saudi Arabia tops the list, followed

having hit 37 million in 2010, figures project the number to soar upto 81 million tourist arrivals in 2030. This shows an estimated increase of 44

this creates an ever expanding source tourism market for countries around the world. With the region’s tourist arrivals around the world

regions in the world. With the region’s population estimated to grow from 277 million in 2011 to 335 million in 2025 and hit 418 million in 2050,

by Jordan and Syria. Southeast Asia countries of Malaysia and Thailand do not figure in the top 10, but make it in the top 20, along with China.

Middle East Outbound Potential:

Arrivals generated worldwide (million)

Source: UNWTO

Tourism expenditure (US$ billion)

25 27

32 33

37 25

37 10

1990 1995 2000 2005 2006 2007 2008 2009 2010 2020 2030

1990

2010-2030: 2 million additional arrivals/year

1995

50 43

2000

2005

2006

2007

2008

2010

Per capita expenditure: US$187

ME tourism to Asia and the Pacific:

6.8

7 6 5

4.5

4.4

4.7

4.5

3.5

2 1 0

1990

1995

2000

2005

2006

Population growth

277 335

million

2010

Middle East Outbound Tourism:

Top 10 travel destinations

million

Saudi Arabia Jordan Syria

Kuwait

Tunisia Egypt

Turkey France Qatar

Source: Report by Kumud Sengupta, Director, Market Vision Research & Consulting Services

United Kingdom Thailand, Malaysia and China figure in Top 20

2050

Source: UNWTO

Middle East Outbound Potential:

2011

2025

Arrivals generated to Asia and the Pacific (% of total ME outbound)

418 million

TECHNOLOGY

East Africa promises good growth In response to the projected 7 per cent growth in East Africa’s GDP, a fast growing economy in Africa, Travelport has unveiled investment plans for East Africa. It reinforces the GDS provider’s commitment to the region. T T B U R E AU

pecifically over the next 12 months, Travelport, a leading distribution services and e-commerce provider for the global travel industry, will be introducing a range of new products for Africa’s travel trade. Since the beginning of 2013, it included its pioneering technology for airline distribution, business intelligence suite and its unique revenue management tool among others.

Studies show that the tourism industry in subSaharan Africa has registered a 4.7 per cent increase in arrivals in 2012, higher than the global average of 4.3 per cent and second only to Asia Pacific with 5.1 per cent. At this rate, tourist arrivals to sub-Saharan Africa are expected to reach 42.6 million by 2017. In light of this encouraging growth scenario, Mark Meehan, Managing Director, Travelport Africa informed, “The continent has been identified as a

New product empowers agents Travelport has announced the global launch of its new Search Control Console, a tool to customise search in real-time. The application is the latest innovation in intelligent flight search, enabling agencies to centrally control over 35 rules and parameters to fine tune the relevancy of search results to their traveller’s needs and to quickly capture business opportunities. “We are convinced our travel agency customers will see the value in this highly efficient tool as it really does enable them to offer an enhanced customer experience,” said Reginald Warlop, VP - Fares, Search and GDS Cores.

emphasising it as the company’s focus on the continent.”

Mark Meehan Managing Director Travelport Africa

The continent has been identified as a strategic investment region strategic investment region. Accordingly, a robust business strategy for the continent has been unveiled,

There are also plans to further strengthen Travelport’s East Africa hub in Nairobi. Since April, its team in Kenya has been strengthened by its on-theground expertise and support in commercial, product and customer training. Besides, Travelport will continue to invest in online and mobile technologies to complement existing products already available in the region. “In the last 18 months alone, Travelport has added 10 new countries to its African network and presently, it operates in 47 countries with more in the pipeline,” Meehan revealed. Recent positive feedback received from its customers, who had assembled at its firstever East Africa customer conference in Zanzibar, indicates the company is definitely on the right track in this region.

AUGUST, 2013

TRAVTALK

ANALYSIS

Hotels in ME take up energy-saving steps Contd. from page 7

Dubai properties were awarded the GGC, following a sustainability audit. Mohamed Awadalla, Vice-President, TI'ME Hotels Management, who also headed a 'Green Team' established to drive the Green Globe project at each property, detailed the sustainability procedures that were adopted. These procedures range from energy-saving steps such as swapping to low-wattage LED lighting and installing an 'Energy Consumption Monitoring and Benchmarking System' to engage in culturalawareness activities and incorporate questions regarding the hotel's 'Green Initiative'

in the guest satisfaction questionnaire. Awadalla revealed, “The 'Green Team's' mission for 2013 at TI'ME Grand Plaza Hotel was to reduce water and energy consumption by 2 per cent, general waste by 2 per cent and CO2 emissions by 2 per cent, as compared to 2012.” He added, “Also, sustainability awareness training for department heads is being conducted on a weekly basis and for all staff on a monthly basis. This ensures that the hotels not only continue to meet Green Globe criteria, but improve on them wherever possible,” he added.

Arabic site for Marriott Marriott International has launched a new Arabic version of its website in a bid to build on the $100m of revenue booked annually through the site each year by customers in Arabic speak-

ing countries. The new portal offers real time content and booking facilities in Arabic and allows Arab customers to search for hotel rooms and make a reservation in their mother tongue.

Net-savvy tourists in power Trade leaders strengthen bond The role and impact of technology on online travel, which by default positions today’s traveller in a leading role in the booking process, was highlighted by Amadeus at the Arab Aviation and Media Summit 2013. T T B U R E AU

While the discussion was moderated by Tariq Qureishi, Founder and CEO, Vantage Holding, among the other experts on the panel were Subhodeep Pal, Head of Operations and Innovations, Simpliflying and Alan Devereux, Managing Director, CaveChalk Social Media.

he Arab Aviation and Media Summit 2013, organised by Air Arabia Group, took place from June 25-27, 2013 in Salalah, Oman. Speaking at a panel discussion that was part of the Arab Aviation and Media Summit 2013, Antoine Medawar, Vice-President, Middle East and North Africa, Amadeus, explained, “It was technology that was empowering the word of mouth, and the consumers had rightfully gained control and access to travel price comparison.” He added, “Today’s traveller has taken a leading role in the booking process, and the customer is constantly looking for options that will save time, money and the effort that goes into planning and booking a trip.” At the panel discussion titled ‘Travelling online – influence of technology and social media on modern travel’, experts from the technology, tourism and media landscapes came together to dis-

Antoine Medawar Vice-President Middle East and North Africa Amadeus

Today’s traveller is constantly looking for options that save time, money and the effort that goes into booking a trip cuss the latest trends in aviation and technology and the latter’s role in driving competition and consumer demand.

“Technological innovation has undoubtedly emerged as the enabler facilitating online travel bookings and as such should be deployed to streamline and enhance the consumer experience,” Medawar stressed. Topics that were also on the panel’s agenda include the ‘Impact of social media on travel’ and the ‘Global competitiveness of the Arab region in terms of technology advancement’. Amadeus’ participation at the summit was aimed at reinforcing efforts to contribute to industry-shaping discussions that influence the growth of the tourism sector in the Middle East, in view of the growing importance of the region as a global dominant travel hub.

Following continued strong growth in a 30-year partnership, Gulf Air and Sabre Holdings (Sabre), a travel technology firm, renewed their joint venture partnership for Sabre Travel Network Middle-East (STNME). T T B U R E AU

from our home in Bahrain to the entire MENA region and increasing our investment each year to serve the needs of the growing industry."

TNME was established as a joint venture between Gulf Air and Sabre in 2005 and has considerably grown. Since then, it has become the leading provider of travel technology services in the MiddleEast, operating in 23 offices across 13 MENA countries. Over the past eight years, STNME provided the latest technology services to the travel agents in the region. It included web, mobile and ancillary solutions and exclusive products, which helped agencies create more revenue, reduce costs and be more productive in shopping, booking and managing travel. Gulf Air 's partnership with Sabre Travel Network Middle East has seen strong marketplace growth. It’s a true strength of collaboration between a pioneering national carrier and a global travel technology giant. Highlighting the importance of Gulf Air STNME partnership, Daniel Naoumovitch, CEO, STNME,

STNME provides the entire region's travel trade industry with matchless access to world-class products and services, facilitating bookings and producing cost savings. Daniel Naoumovitch CEO STNME

Our renewed partnership re-affirms our commitment to the industry and our valued customers informed, “Our renewed partnership re-affirms our commitment to the industry and our valued customers. We have evolved our partnership over the years, growing

The renewal of the agreement reaffirms the intention of Gulf Air to remain constantly at the forefront of all industry technologies, delivering solutions that make travel more convenient.

Close Ties Since 2005, STNME has become the leading provider of travel technology services in the Middle-East, operating in 23 offices across 13 MENA countries It’s a true strength of collaboration between a pioneering national carrier and a global travel technology giant

TRAVTALK AUGUST, 2013

FAMILY ALBUM

Kuwait’s travel trade attends India seminar India Tourism, Dubai along with the Embassy of India, Kuwait jointly organised ‘Incredible India Tourism Presentation’ for the travel & tourism industry in Kuwait on June 11, 2013. Tour operators from India and Kuwait were present. Air India, Jet Airways, Etihad Airlines, Air Arabia, Gulf Air, Qatar Airways & Oman Airways, all took part in this B2B networking session. Medical Tourism to India was also promoted as Kuwait has potential for this sector.

MOVEMENTS

AUGUST, 2013

TRAVTALK

Kempinski Hotels Abu Dhabi

Wego Singapore

Muriya Tourism Development Oman

Bugra Berberoglu is the new Senior Vice President of

Joachim Holte is the new Chief Marketing Officer of Wego. Holte will manage all demand generation and brand marketing activities worldwide including SEO, SEM, display, affiliate and partner marketing, PR, CRM and offline advertising. With 13 years of specialised online experience, most recently as Executive General Manager with the Wotif Group in Australia, where Holte managed the product, marketing and online strategy.

Hamza Selim has been appointed Chief Executive Officer

Emirates Palace Abu Dhabi

Le Royal Méridien Abu Dhabi UAE

Al Bustan Centre and Residence Dubai

Holger Schroth has been appointed as the General

Daniel van der Heijden has been appointed as the new Deputy General Manager of the Le Royal Meridian Abu Dhabi. He hails from Netherlands with a business degree from the Hotel Business School (SVH), Netherlands, and brings with him more than two decades of experience in the hospitality industry. His most recent assignment was the conversion and branding of Sheraton hotel, Mall of the Emirates, Dubai, further to Starwood hotel’s take over.

Arun Kumar has been appointed as the new Residence Manager for Al Bustan Center and Residence, and will be in charge of the day-to-day operations. With over 22 years of experience in the hospitality sector in Middle East and India, Kumar has worked in various international hotel chains. Prior to joining Al Bustan, he was the General Manager at Safeer Group of Hotels in Muscat, Oman. A hotel management graduate, he also worked with Flora Group, Taj Group of Hotels and others.

Regional Operations for India, Middle East & Africa for Kempinski Hotels. He has been promoted from his position as the General Manager of the Emirates Palace. In his new role, he is expected to work with all the hotels in the region to ensure consistent delivery of Kempinski luxury standards. A graduate of the Ecole Hotelière de Lausanne, he joined Kempinski in 2004, when he was appointed General Manager at Kempinski Hotel N’Djamena in Chad.

Manager of Emirates Palace. He brings 30 years’ of international experience in the hospitality industry. Prior to his appointment at the Emirates Palace, Schroth spent three years with the Siam Kempinski Hotel Bangkok, where he oversaw the opening of the hotel and held a dual role as General Manager and Area Director of South East Asia. Fluent in German, English, French and Spanish, Schroth holds a European Executive MBA from Reims Management School in France.

of Muriya Tourism Development, a joint venture between Orascom Development Holdings and Omran. He will now spearhead growth and be responsible for the operations of the Jebel Sifah and Salalah Beach developments as well as future projects. Prior to his current position, he worked with Orascom Development in Egypt for eight years. Selim is well versed in GCC hospitlality, having worked with Hyatt International for 27 years.

Raffles Dubai UAE Len Tobias has been named as the Director of Sales – Leisure of Raffles Dubai. Philippines born, Tobias started her hospitality journey 15 years ago in the Convention & Banquets department. She then moved to Dubai to gain experience in Business Development at the World Trade Centre Hotel. She joined Raffles Dubai in 2010 as Senior Sales Manager – Leisure where she reached her last position as Assistant Director of Sales Leisure.

Ahmed Adam is the new Assistant Director of Sales – Leisure. A Sudanese national, Adam’s 13-year career spans the Middle East. He began in Front Office and Reservations, and then moved into Sales with renowned hotels such as Sheraton Jeddah Hotel & Resort in Saudi Arabia, Sheraton Doha Hotel & Resort in Qatar, Shangri-La Hotel Dubai in UAE, Radisson Blu Hotel Media City Dubai in UAE. He has a strong background in managing tour operators’ online systems and distribution channels in the GCC markets.

Tamer Refaat is the new Assistant Director of Sales – Corporate. He began his career as a journalist for Al Ahram Hebdo, an international French newspaper in his home country Egypt. He then moved to Dubai in 2004 and began his hospitality journey in the Renaissance Dubai Hotel (Marriott) as a Front Desk Agent. He joined Raffles Dubai in 2010 as Sales Manager – Corporate and was promoted to Senior Sales Manager - Corporate in October 2011.

RAK Airways launches new routes Sofitel announces new committee UAE’s RAK Airways recently announced Islamabad and Amman to be its first two destination launches in 2013. Murabit Al Sawaf, President and CEO, RAK Airways stated that the airline is visualising a strategic growth path with new destinations and increase in its fleet size, and that within the next few weeks the Airline will announce five new destinations. The launch of the Islamabad service will be on August 5, 2013 and to

Murabit Al Sawaf President and CEO RAK Airways

Amman on August 7. RAK Airways has seen a strategic growth path since its relaunch in 2010 and there has been no turning back.

The Airline saw passenger numbers to the tune of 300,000 in 2012 and in the first quarter of 2013, the numbers have jumped to 40 per cent. Islamabad is RAK Airways' third entry point into Pakistan. In 2011, the Airline made its first entry into Pakistan with twoweekly flights to Lahore and Peshawar. In the first half of 2013, the Airline increased its frequency to Lahore and Peshawar from two to three flights a week.

Sofitel The Palm Dubai, currently in its soft opening phase, recently welcomed new additions to their Executive Committee (EXCOM). Headed by Christophe Schnyder, General Manager and supported by Marc Sittl, Hotel Manager, the other members of the EXCOM team include David Hirber, Director of Food and Beverage, Olivier Chaleil, Executive Chef and Emmanuel Comble, Director of Sales and Marketing. Rounding out the EXCOM team are Navin Shah, Director of Finance, Karim Shawky, Director of Rooms, Sayed Edroos, Director of HR and Rohit Salunke, Director of Engineering.

HIGHLIGHT

TRAVTALK AUGUST, 2013

Dubai to rejoin MAS network ME traffic into DFW soars Effective August 5, 2013, Malaysia Airlines will be adding Dubai back to its network. This development effectively cancels its January 2012 suspension, which was attributed to a route rationalisation exercise. T T B U R E AU

eginning August 6, 2013, the Dubai-Kuala Lumpur return service will take off everyday via MH163 and MH162 using the Boeing 777-200 aircraft that offers a total capacity of 282 seats on each flight, equivalent to 3,948 seats weekly. Attractive promotional fares starting from AED 1,765 for an all-inclusive economy class return travel were offered by the national carrier in conjunction with the re-introduction of service on this route, whereas the all-inclusive business class return tickets were available for AED 7,265. Bookings were open till July 22, 2013 for the travel period from August 6, 2013 till September 30, 2013. Ahmad Jauhari Yahya, Group Chief Executive Officer, Malaysia Airlines,

said, "Dubai was one of the routes that were suspended in our route rationalisation exercise in January 2012.

We continuously monitor market demand and are happy to be able to add Dubai back into Malaysia Airlines network to extend our reach and strengthen our offering to customers.” Offering direct non-stop service to Malaysia, the Airline offers connectivity to amongst other destinations, the Philippines, Indonesia, Australia and New Zealand from Dubai. “The past year has seen Malaysia Airlines steadily

grow in its reach and capacity. The new aircraft belonging to its A380 fleet, which the Airline introduced in July

Ahmad Jauhari Yahya Group Chief Executive Officer Malaysia Airlines

2012, will be put in service on routes to London, Paris and Hong Kong,” he further informed. Al Rais travel & shipping agencies is the General Sales Agent for Malaysia Airlines in the UAE.

Dallas/FortWorth (DFW) International Airport joining hands with its tourism partners has ensured a rise in Emirates’ flights since 2012. A US$2 bn investment has been made on the proposed building of new terminals. S U S M I TA G H O S H

Work on the nearly US$223,000 FIS corridor construction project, is expected to continue through summer.

FW International Airport’s participation at the Arabian Travel Market 2013, now for the 2nd year, under the umbrella of Brand USA following its solo participation in 2012, has served to promote the airport as the gateway of choice for Middle East carriers into America.

“DFW is centrally located in the United States of America and as such, any major North American city is within four hour’s reach,” explained Mitzi Chollampel, International Marketing Manager, Dallas/FortWorth International Airport. “Travellers taking Middle East airlines like Emirates had many options to either stay in Dallas itself or Texas, or connect to any other major city in North America because of the Airport’s central location in the US.”

The corridor is scheduled for an October opening,” she further said. Mitzi Chollampel International Marketing Manager Dallas/FortWorth International Airport

As DFW Airport experiences the fastest growth for international air service in its history, its Board has agreed to build a federal inspections services corridor to allow for international traveller arrivals at Terminal B aboard American Eagle. “The new FIS corridor will lead directly to Customs and Border Protection (CBP) facility in DFW Airport’s adjacent Terminal D.

The DFW Board has agreed to spend US$222,000 to expand the security checkpoint at Terminal E33. The expanded capacity for traveller check-in will help accommodate the dramatic increase, especially in peakhour traveller traffic, resulting in more convenience. Over 2012, the traveller traffic aboard low cost carriers has increased 42.6 per cent as lowcost airlines have expanded their service significantly at DFW, reflecting the opportunity for any carrier at the airport to expand.