TravTalk Middleeast

A DDP PUBLICATION

Pages: 24

ddppl.com

travtalkmiddleeast.com

Vol. VIII No. 3; March 2012

ITB Berlin sustains rising market International Tourism Bourse (ITB) Berlin, on March 7 - 11, 2012 in Germany, gives significant support as a B2B platform to trade visitors. Like every other year, on this occasion, the delegation will meet the existing partners to intensify their business relations and promote the brand to key potential markets. ITB is one of the most prestigious and high profile tourism and travel event in the industry. explores further.

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eing one of the most prestigious and high profile tourism and travel events, the International Tourism Bourse (ITB) Berlin attracts the best and brightest of the industry of the world.

“Travel & Tourism accounts for 258 million jobs globally. Our key challenge in the industry is to inspire jobs and investment, eradicating barriers to travel like visa restrictions, taxation and outmoded infrastructure systems. I am confident that these issues will be addressed at Europe’s premier travel trade fair - ITB Berlin 2012.

It is the key place to learn about new trends, market developments and to deepen existing business relations,” explained David Scowsill, President & CEO, World Travel & Tourism Council.

The response from the travel trade industry has been overwhelming for DTCM and the co-participants who shared the Dubai Stand in 2011. We are going to participate in the ITB 2012 strongly

David Scowsill

Eyad Abdulrahman

Mohamed Ali Al Noman

President & CEO, World Travel & Tourism Council

Executive Director - Media Relations & Business Development, DTCM

Chairman, Sharjah Commerce and Tourism Development Authority

ITB Berlin 2012 is the key place to learn about new trends, market developments and to deepen existing business

We are going to participate in ITB 2012 strongly to continue reaping benefits of our previous years’ participation

As always, we are looking forward to ITB 2012 and hope to make the best of this great opportunity to promote Sharjah before the elite audience of decision makers

to continue reaping benefits of our previous years’ participation,” informed Eyad Abdulrahman, Executive Director - Media Relations & Business Development, DTCM. “Germany has remained important for us. In 2010, as many as 1,857,713 German nationals passed through the Dubai Airport, while their numbers went up to 1,309,540 in the first 9 month of 2011. Dubai hotel establishments played a host to about 9 million guests in 2011, posting a healthy growth compared with the previous year,” he stated.

“We have always attached high importance to the Berlin event in view of its significance and also because the Germans form the second biggest segment of European travellers after the Russians to Sharjah. Our successful participation in the ITB 2011 certainly had an impact and the emirate attracted 1,11,872 German tourists in 2011, compared to 1,07,530 in 2010, with an increase of 4 per cent. The European tourists stood at 7,01,531 in 2011 representing 45 per

cent of the total number of visitors 1,562,869 in 2011,” commented Mohamed Ali Al Noman, Chairman Sharjah Commerce and Tourism Development Authority while further adding, “As always, we are looking forward to ITB 2012 and hope to make the best of this great opportunity to promote Sharjah before the elite audience of decision makers and business leaders and also exchange ideas, expertise and experience with other tourism development players.”

Leading international hotel experts and CEOs will be seen debating on the latest trends and challenges at the ITB Hospitality Day on March 8, 2012 on power shifts in the hotel industry, the power of brands, safety in hotels and future workforce issues.

Iftikhar Hamdani, General Manager, Ramada Hotel & Suites Ajman said, “ITB Berlin is one of the major travel fairs that we need to attend to renew ties with our business partners, seek new contacts and learn the latest Contd. on page 2 u

COVER STORY FOREIGN EXCHANGE DIRHAM VALUE

(Subject to variation) Country

Currency

(As on 21-02-2012)

CN Buy

CN Sell

USA ..........................USD ................3.653..............3.685 UK ............................GBP ..............5.7343............5.9564 Egypt ........................EGP ................0.605..............0.711 Euro ..........................EUR ..............4.7638............4.9581 Canada......................CAD ..............3.6476............3.7765 Bahrain ....................BHD ..............9.5738............9.9137 Oman ........................OMR..............9.4077............9.6512 Kuwait ......................KWD............13.0025..........13.5296 Saudi Arabia ............SAR ..............0.9625............0.9972 Qatar ........................QAR ..............0.9947............1.0209 Australia ..................AUD ..............3.8936............4.0081 Japan ........................JPY................0.0423............0.0474 Philippines ................PHP ..............0.0849............0.0879 Singapore..................SGD ..............2.8769............3.0044 India ........................INR................0.0727............0.0762 Pakistan ....................PKR ..............0.0396............0.0415 Bangladesh ..............BDT ..............0.0434............0.0452 Sri Lanka ..................LKR ..............0.0303............0.0317 Nepal ........................NPR ..................0.05..............0.056 Morocco ....................MAD................0.405..............0.525 Switzerland ..............CHF ..............3.9357............4.1071 South Africa ..............ZAR ................0.485..............0.553

B2B platform for trade visitors u Contd. from page 1

travel industry trends. The German market is our top feeder from the leisure segment. In fact, we had an increase of 49 per cent in bookings from Germany in 2011 as compared to year 2010. By attending the ITB and meeting our partners, we hope to bring more business from this market and at the same time, search for new partners who can promote Ajman as a destination to other potential markets.”

“By attending ITB, we will have an opportunity to evaluate other similar industries related to hospitality and meet visitors and exhibitors to create new fruitful business relationships. We will also take opportunity to update ourselves with the latest concepts and technology that will help us in running the business successfully,” stated Wael EL Behi, Executive Assistant Manager, Ramada Downtown Dubai.

Ashraf Helmy, General Manager & Area Business Development Manager, Iberotel Miramar Al Aqah Beach Resort who will also head the delegation said, “We

Iftikhar Hamdani

Wael EL Behi

Ashraf Helmy

General Manager, Ramada Hotel & Suites Ajman

Executive Assistant Manager, Ramada Downtown Dubai

GM & Area Business Development Manager, Miramar Al Aqah Beach Resort

ITB Berlin is one of the major travel fairs that we need to attend to renew ties with our business partners, seek new contacts and learn the latest travel industry trends

By attending ITB, we will have an opportunity to evaluate and meet visitors and exhibitors to create new fruitful business relationships

ITB is one of the most important travel exhibitions where we meet almost all our suppliers to sign our contracts, decide and agree on all our sales strategies Contd. on page 12 u

TALKING PEOPLE EDITORIAL ITB rejuvenates ME enthusiasm

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he countdown has begun for the 46th ITB Berlin 2012 (March 7-11, 2012) and the ME tourism industry is all charged with anticipation and is excited to meet the business partners and make new business ties in this leading B2B platform that offers an excellent opportunity.

More than 1,70,000 visitors are expected among which 1,08,000 are trade visitors and over 10,000 exhibitors from 180 countries. As part of ITB Berlin Convention’s agenda - cruises and tourism market developments in the Arab states will be the subject of a debate in which leading experts will take part.

The focus of 2012 will be on the partner country Egypt, which will be organising the opening ceremony. All of Egypt’s local regions will be presenting their wide range of products and services to trade visitors and the general public.

The Coral Beach Resort – Sharjah, Ramada Hotel & Suites Ajman and Ramada Downtown Dubai are among prominent hotels sending a delegation to ITB Berlin to promote new packages.

15% of guests at the Coral originate from Germany. Dubai became a market leader with hotels recording the highest occupancy levels of 78% in January - December 2011, according to the Ernst & Young (E&Y) Middle East Hotel Benchmark Survey with Abu Dhabi hotels closely following with occupancies of 75%.

The latest industry forecast issued by Business Monitor International (BMI) reveals that the number of foreign tourists heading to the UAE in 2012 will reach almost 9 million, a healthy 9% increase on the 8.2 million tourists that arrived in the UAE in 2011. Echoing that sentiment, Arabian Travel Market (ATM) is reported to be already witnessing strong online visitor interest ahead of 2012 event, with the number of preregistered visitors up 132% from the same time last year.

Publisher Director Editorial Director Editor Assistant Editor (ME) Desk Editor Sub Editor Design Manager Advertising Asst. Manager - Sales Asst. Manager - Mktg.

Circulation Manager Manager Production

: SanJeet : Sumeera Bahl : Rupali Narasimhan : Deepa Sethi : Susmita Ghosh : Archana Sharma : Raina Mandal : Parinita Gambhir/NN Misra : Geetika Pathak : Akassh Kapoor : Pallavi Sarma : Ashok Rana : Anil Kharbanda

New market synergies among top priorities for Kenya Tourist Board Besides renowned wildlife, beaches, whole natural habitats, hospitality and athletes, Kenya is one of the foremost tourism destinations in the world. It boasts of 59 national parks, game reserves, each exceptional with different wildlife and topography.

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ntroducing some new strategies and product, the Kenya Tourism Board is taking immense initiative to work directly with the travel trade.

Targetting the leading travel partners to highlight Kenya’s charm as a meeting, incentive, leisure holiday destination, roadshows were organised in Abu Dhabi, Dubai, Sharjah and Doha in March 2011. A mega travel trade familiarisation trip had also been organised in October 2011 covering Nairobi, Masai Mara and Lamu with excellent itinerary to touch and feel the destination.

Another roadshow that had taken place in January 2012 in Dubai, Doha and Muscat highlighting the new market synergies after which a familiarisation trip was announced to be arranged to Kenya with its winners in the coming month, during March 25 to 31, 2012. To achieve its set goals, the Tourism Board follows various ways to build a strong association with the travel trade.

The opportunity to visit actual Maasai Village during the mega familiarisation trip proved memorable to everyone. Starting from the village residents warm welcoming to our group to their traditional dance and fire work that gave insights to their traditional way of life and provided a unique perspective to life when compared to what can be the hectic lifestyles that we sometimes lead here in the Middle East.

Around 55 per cent traffic pours into Kenya from the UAE and the rest from the GCC. The year 2011 was a very motivating year which had provided us with a lot of impetus to develop and continue in this market with immense interest John Chirchir Regional Marketing Manager, Emerging Markets, Kenya Tourist Board

Throughout the stay excellent services were provided by hotels, lodges, tents and camps which provided a truly luxury experience in the midst of magical Kenya. The last couple of days of the visit were spent in Lamu which proved to be another unique experience, not only away from busy life, but also away from the typical wildlife in Kenya.

Besides renowned wildlife, beach, comprising of whole natural habitat, athletes and hospitality, Kenya is one of the foremost tourism destinations in the world. It boasts of 59 national parks, game reserves, each exceptional with different wildlife and topography.

Kenya is comparatively cooler than the Middle East, perfect for families and friends to visit. Incidentally, Kenya proves to be an excellent alternative as a close-by ‘new’ destination offering

relaxation in exotic landscapes and environments.

Besides various other reasons, easy accessibility with many airlines flying almost twice daily - Kenya Airways, Air Arabia, Emirates, Qatar Airways, direct air connectivity from Dubai, Sharjah, Doha, Bahrain, Muscat and Jeddah, on an average of four and a half hour flight away, Visa-on-Arrival and Kenya Government not requiring visitors to take any vaccinations prior for entering the country are some of the features that helped Kenya emerge as a popular destination in the Middle East.

Kenya’s popularity for the residents in the region has grown with the visitors from the UAE in the last 4 years witnessing almost a double digit growth in arrivals. In 2010, a total of 14,874 travellers from the UAE visited Kenya with an increase of 26 per cent compared to 2009. Comparing January – November 2011 over 2010, 43.6 per cent

increase in traffic arrival was observed. The year 2011 was a very motivating year which had provided us with a lot of impetus to develop and continue in this market with immense interest.

Around 55 per cent of traffic pours in to Kenya from the UAE and the rest from the GCC. Nairobi has become the major hub supporting other destinations. We have created something new by meeting various travel partners, discussing about products opportunities and packages that requires airlines support.

Capacities, availability of rooms are the main challenges we face. We want to bring all the brand hotels to Nairobi, as Mombasa being the coastal city has an opportunity and facilities for more MICE events. There are lots of opportunities for luxuryresorts with numerous diversities.

John Chirchir Regional Marketing Manager Emerging Markets Kenya Tourist Board

Emirates Airline discovers Lisbon as its new destination Emirates is setting its sight on the land of Vasco da Gama by announcing flights to Lisbon in Portugal from July 9, 2012. Emirates recently launched Dallas, Lusaka and Harare. Services to Seattle will start on March 1, flights to Ho Chi Minh City gets underway from June 4 and Barcelona joins the Emirates’ network on July 3.

The Airline will start a daily service to Lisbon just 6 days after launching flights to Barcelona. Emirates will serve Lisbon with a modern Boeing 777-200ER aircraft, a far cry from more than 500 years ago when Portuguese explorer Vasco da Gama put to sea in search of a passage to India. Offering First Class, Business Class and Economy Class cabins, EK 191 will leave Dubai at 0915hrs each day and arrive in Lisbon at 1445hrs. The return flight, EK 192 departs Lisbon at 1755hrs and gets into Dubai at 0435hrs the next day. The Portuguese capital becomes Emirates’ 31st European destination. The new service follows a trend of growing links between Portugal and the UAE. Portugal opened its embassy in the UAE in 2010 and the UAE reciprocated in Lisbon last year.

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All information in TRAVTALK is derived from sources, which we consider reliable and a sincere effort is made to report accurate information. It is passed on to our readers without any responsibility on our part. The publisher regret that he cannot accept liability for errors and omissions contained in this publication, however caused. Similarly, opinions/views expressed by third parties in abstract and/or in interviews are not necessarily shared by TRAVTALK. However, we wish to advice our readers that one or more recognised authorities may hold different views than those reported. Material used in this publication is intended for information purpose only. Readers are advised to seek specific

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TRAVTALK

TECHNOLOGY

MARCH, 2012

Sabre Travel wins laurels Travelport & Stargate renew in World Travel Awards its Worldspan agreement Sabre Travel Network (Sabre) helps run the everevolving travel industry with its ground-breaking technology. Sabre won the ‘World's Leading CRSGDS System 2011’ by World Travel Awards in Doha.

Stargate Cyber Active, the travel technology service provider, has signed an agreement with Travelport to renew the distribution rights of its Worldspan global distribution system (GDS) in Saudi Arabia.

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he travel professionals from around the globe participated in the voting process for this award which is thoroughly monitored and independently audited. Daniel Naoumovitch, CEO, Sabre Travel Network - Middle East accepted the award on behalf of Sabre’s global operations at the Awards Gala at Katara Cultural Village, Doha.

Greg Webb, President, Sabre Travel Network commented, “This is our 12th consecutive win! Voted as the world’s leading GDS Year-onYear by thousands of travel agents around the globe underscores our dedication to our customers. It is a great honour to receive this award in recognition of the

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Daniel Naoumovitch

Greg Webb

CEO Sabre Travel Network - Middle East

President Sabre Travel Network

service and quality we strive to deliver our customers

not just in the region, but around the globe.”

Sabre Wins Sabre won the ‘World's Leading CRS-GDS System 2011’ at the World Travel Awards in Doha, their 12th consecutive win

Sabre connects more than 3,50,000 travel buyers with travel suppliers including more than 400 airlines, 1,00,000 hotels, 25 car rental brands, 50 rail providers and 13 cruise lines.

he multi-year agreement affirms that Stargate Cyber Active will remain its distributor of Worldspan technology and services to travel agencies in the Kingdom, extending a long-standing partnership with the GDS provider as one of the largest distributors of Worldspan technology worldwide.

By leveraging a winning combination of global reach, leading technology and hands-on support, Stargate believes to offer travel suppliers a real competitive advantage.

“We are happy to continue what has been a mutually-beneficial relationship with Stargate in one of

Travelport’s most strategically important countries in the region,” said Rabih Saab, President & Managing

Worldspan-connected travel agencies and has a solid track record effectively delivering the platform.”

One of Travelport’s core reservation platforms, Worldspan is renowned for its e-commerce and Internet-based technologies, delivering some of travel industry’s most advanced web-based solutions.

Worldspan Features

Rabih Saab President & Managing Director Middle East & Africa, Travelport

Director, Middle East & Africa, Travelport. “As experts in Worldspan technology and support, Stargate understands the needs of

Worldspan is renowned for its e-commerce and Internetbased technologies Its strength in e-commerce is behind powerful shopping and pricing tools, which are used by some of world’s leading travel websites and agencies

Amadeus grows stronger with latest IT solutions Using the latest technology available to build IT solutions for airlines, Amadeus in particular has progressively decommissioned costly TPF Systems to move to more open platform systems while maintaining cost-effectiveness.

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Tech Facts

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madeus provides IT and distribution services featuring e-commerce solutions, ancillary services, ticketing, faring and pricing, payment, revenue, integrity, communication network and revenue accounting platforms. By maintaining Altéa, its Customer Management Solution the objective of Amadeus is to serve the needs of any airline Talking about increased content, Nasser Batha, Regional Director, Markets at Amadeus said, “We have recently signed an agreement with flydubai. Amadeus witnessed a 12 per cent growth in Low-cost carrier bookings in the first half of 2011.

Presently, more than 70 low-cost carriers are currently distributed by Amadeus.”

The distribution offering make content (airlines, hotels, car rental companies, cruise, travel insurance) is available to travel agencies (OTAs,

Technology has played a major role in boosting the travel sector. Switch from PCs to smartphones and tablets, ancillary services, corporate booking tools and social media are also impacting the development of the industry Nasser Batha Regional Director Markets at Amadeus

TMCs, traditional agencies).

“We continue to grow this content and add functionalities like Extreme Search or Amadeus Middle East Content Store which increases the agent’s capability to offer more content - quantity and quality wise, thus improving the traveller’s buying experience,” he added.

Online Travel Agency’s lift amid the recession and a growing trend of corporate travel buyers to drive more travel spend under management and via the

GDSs are the main factors, according to Amadeus.

“Amadeus technology can prove crucial in difficult times to gain competitive advantage. We offer global reach and local knowledge of a highly professional team present in every country and ready to provide the solutions the industry needs,” Batha further said.

Besides headquarter in Dubai, Amadeus’s presence is there in the whole region based on long-term partnership with regional and market-specific key players like airlines and travel agencies.

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TRAVTALK

AVIATION

MARCH, 2012

Sri Lankan Airlines offers SkyTeam launches ‘Go Africa’ twin destination opportunities Pass on Kenya Airways The Airline offers twin destination opportunities, from Sri Lanka to Maldives or the Far East and India. Travellers visiting India return to the destination as it’s convenient to transit in Colombo.

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he carrier overall flies to 61 destinations in 34 countries and has codeshare partner to USA, Canada and Australia. Huge demand for additional flights and better frequencies facilitate selling more out of Far East and Europe via Colombo in India.

SriLankan Airlines flies to Delhi, Mumbai, Bengaluru, Chennai, Thiruvananthapuram, Cochin and Trichy with a total of 77 frequencies a week with plans to add more capacities to more key Indian destinations. Besides, the Airline also flies to Maldives, Singapore, Bangkok, Kuala Lumpur and three other locations in China, Hong Kong and Tokyo.

In addition, to strengthen the Airline’s presence in Chennai, it has increased its

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services to Karachi to daily frequency from December 23, 2011.

The Airline also plans to operate direct flights to Kathmandu and Dhaka in 2012.

“We have shared flights between Kuwait and Dubai but are delinking the operations for Kuwait to have its own direct flights and Dubai with their own daily flights subsequently to enhance the capacity to balance the increased demand,” informed Sudath Kuruppu,

Sri Lankan Air Taxi Sri Lankan Air Taxi is the most convenient option for international passengers to transfer to their final destination in the country, in the shor test possible time

In cooperation with Kenya Airways, SkyTeam, the global airline alliance, has instigated a new ‘Go Africa’ Pass providing economic travel and enhanced flexibility on-flights operated by the Airline.

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enya Airways takes pride in connecting Africa to the World and the World to Africa. The ‘Go Africa’ Pass facilitates travellers to explore Africa’s complete prospect, increasing their travel options throughout the continent. The Pass is

Sudath Kuruppu Area Manager - Dubai SriLankan Airlines

Area Manager - Dubai, SriLankan Airlines.

“We believe in maintaining a very close relationship with the travel agents as we acquire around 80 per cent of business including both online and traditional. Regular education and updates are imparted to the trade through workshops and roadshows,” Kuruppu informed.

Go Africa Pass Travellers going for a Go Africa Pass can decide from 3 to 16 flight coupons. Fares are calculated, based on the number of miles flown non-stop, offering discounts of up to 75 per cent off standard fares, depending on the itinerary SkyTeam Passes include – ‘Go Round the World’, ‘Go China’ and ‘Go Europe’

Seawings introduces Yas Island, Abu Dhabi as its latest destination

Abraham Joseph Regional Manager - Middle East & Pakistan, Kenya Airways

available for sale now, for travel starting on or after March 1, 2012.

Flying with any of SkyTeam’s 15 member airlines, the pass is available to the Business and Leisure travellers on an intercontinental round-trip to Africa or a ‘Go Round the World’ ticket.

“The travellers can reach the travel agents for

details and bookings besides contacting local Kenya Airways office or the reservation center. The travel agents play the most important role and hence are incentivised with promotions and are also recognised by the Annual Award Ceremony. Many familiarisation trips are organised all through the year for the travel trade to experience and feel the destination, informed Abraham Joseph, Regional Manager - Middle East & Pakistan, Kenya Airways.

Discussing on the challenges being faced Joseph explained, “Besides competition and ongoing financial downturn, which is faced by everyone, time is the greatest challenge for the Airline, even though sometimes it keeps one focussed, thereby helping it to succeed.”

Qatar Airways launches flights to Tbilisi, Georgia

The Seawings ‘Classique Yas Experience’ in partnership with Yas Island begins with the seaplane taking off from Dubai, offering the guests an aerial tour of Dubai and Yas Island. One can choose from multiple activities offered by Yas Island, including Ferrari World, Yas Marina Circuit or even a stay at Yas Viceroy.

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standing hospitality of Yas Island,” expressed Prerna Fogat, Commercial Manager, Seawings. “Observing 30 per cent overall market growth in 2011 over 2010, we are optimist about 2012 expecting 10 per cent more. We are also looking ahead to more destinations to come up soon,” she added.

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o create unique aerial sightseeing sensation, Seawings, the only seaplane tour operator in the Middle East, provides an exciting water take-off and landing.

Offering a 40-minute flight, almost 8 flights every day at an interval of every 30 minutes with a choice of various tour options and promotions, Seawings not only presents a bird’s eye view of Dubai’s amazing man-made structures but also provides aerial tours to Fujairah and Ras Al Khaimah. With no other direct competitors, Seawings announces Yas Island, Abu Dhabi as its new destination with distinctive activities and tour options.

“Seawings always presents a complete experience tour to the guests as we understand the needs of the

Prerna Fogat Commercial Manager Seawings

clients who wish to see the country in a unique way.

Being the only seaplane tour company in the Middle East, the amount of events and activities taking place at Yas Island now, we believe that this is the correct time to proffer the clients with all-encompassing packages to this destination. Seawings has offered an opportunity to explore the hidden treasures and out-

Discussing on the challenges faced, Fogat further said, “Market is changing and the people are spending less. It has become the general mindset as this is the post recession world and everything will be cheaper. But it’s difficult at times for the people to understand the value of our relatively high value product and hence they return with a request to lower the price.”

Seawings accommodates 9 travellers at a time with climate controlled

cabins. It’s a niche product seeking different kinds of market. Dubai’s Department of Tourism and Commerce Marketing (DTCM) and Abu Dhabi Tourism Authority (ADTA) aggressively introduce new markets but believe at present, Indians to pour in the most while traditionally it was more from UK, Russia and Germany.

Seawings is currently working with the travel agents partners in India.

Unique Factors Offering a 40-minute flight, almost 8 flights every day at an interval of every 30 minutes with a choice of various tour options and promotions Seawings accommodates 9 travellers at a time with climate controlled cabins

Qatar Airways launched flights to Tbilisi (Georgia) via Baku (Azerbaijan) on February 1, 2012.

The Airline has been in talks with the Georgia government on ways to help boost tourism to the South East European country.Qatar Airways Chief Executive Officer Akbar Al Baker met with Georgian Prime Minister Nikoloz Gilauri while visiting Tbilisi for the launch of the Airline’s scheduled flights to the city.

Akbar Al Baker, Chief Executive Officer, Qatar Airways said the government of Georgia’s emerging tourism industry, along with infrastructure developments and high-potential business opportunities were key factors leading the Airline’s decision to begin flying there.

AVIATION

MARCH, 2012

TRAVTALK

9

Dubai Duty Free attains Dubai Airports launch record breaking sales myDXB mobile application Dubai Duty Free began the New Year on a high note Dubai Airports has unveiled a mobile application, with a record-breaking sales for 2011 of AED 5.311 myDXB for Apple and Android devices. The billion, representing a 15.69 per cent increase over 2010. application provides information on flights and more.

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ubai Duty Free retail areas saw an increase in sales in all the three Terminals: Terminal 1 recorded a 15 per cent increase on overall sales, Terminal 2 sales increased by 34 per cent and Terminal 3 accounted for 60

per cent of total sales, which witnessed an increase by 14 per cent. Sales in the Arrivals retail areas increased overall by 17 per cent.

Growth Chart In 2011, Dubai Duty Free recorded over 22.4 million sales transactions with an average of over 61,000 sales transactions per day Terminal 1 recorded a 15 per cent increase on overall sales, Terminal 2 sales increased by 34 per cent and Terminal 3 accounted for 60 per cent of total sales, which witnessed an increase by 14 per cent

Colm McLoughlin Executive Vice Chairman Dubai Duty Free

The sign of a remarkable year was evident in December 2010 when a new monthly sales record of AED 589 million was set. The operation’s 28th Anniversary

Day on December 20, 2011 offered customers a 25 per cent discount on a range of products that resulted in a massive surge in sales and a new daily record. On the Anniversary Day, sales reached AED 86.75 million in the 24-hour period which was 30 per cent higher than the former Anniversary Day on December 20, 2010.

Colm McLoughlin, Executive Vice Chairman, Dubai Duty Free said, “We can look back to 2011 as a great year in which the operation went from strength to strength and sales soared to a new high. I thank Sheikh Ahmed bin Saeed Al Maktoum for his on-going support and I join him in thanking our great team of staff and of course our customers, who are fundamental to our continued growth.”

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uilt with a simple interface, myDXB can be downloaded on iPhones and iPads as well as on the wide range of Android phones and tablets in seconds.

The Application also provides gate numbers and way-finding to locate customer-facing services across the three terminals of Dubai International.

While Dubai International offers free Wi-Fi Internet connectivity throughout the airport, the directory element of the application has been designed to operate offline so that more customers can access and benefit from it.

“The idea behind creating myDXB was to simply communicate the availability and location of commercial services to millions of passengers that pass through our terminals each month.

The application is also a great way to plan ahead, enabling passengers to maximise their time with us and direct them towards services from currency exchange to their favourite retail or food brands,” said Eugene Barry, Senior Vice President - Commercial Unit, Dubai Airports.

“We understand the connection between wayfinding and customer experience and this application is the first step in offering our customers tools to plan their time at Dubai International ultimately to influence behaviour and spend,” added Barry.

myDXB Application The application provides information on flights and gate numbers and wayfinding to locate customerfacing services across the three terminals of Dubai International Built with a simple interface, myDXB can be downloaded on iPhones and iPads as well as on the wide range of Android phones and tablets in seconds

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TRAVTALK

AVIATION

MARCH, 2012

Ethiopian Airlines initiates new fleet and launches new routes The Airline is expecting (12) A350-900, (10) 787-Dreamliner Jets in addition to (9) 737-800 Jets and (6) 777 Freighter Jets. Ethiopian Airlines has also launched its operations to Muscat as well as increased the frequency, while looking for ways to start operations to and from Abu Dhabi. finds out.

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Stepping Up

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thiopian Airlines, the member of Star Alliance, since December 13, 2011, has already started executing its Vision 2025 to support the growth and cost leadership strategy, introducing new fleets.

“We have already started our operations to Muscat and have increased the frequency from 3 to 6 flights a week and also looking ways to start our operations to and from Abu Dhabi,” stated Haileab Netsereab, Regional Director, Ethiopian Airlines, Gulf and Pakistan while discussing about the potential plans.

The fiscal year of Ethiopian Airlines is from July-June and for the year 2010-2011, the carrier has achieved 11.35 per cent over the planned

The Airline plans to add new sectors like Seychelles, Toronto, Rio De Janeiro and Singapore.

Besides, it also promotes Ethiopia as major tourist destination, consisting of many historical and heritage destinations Haileab Netsereab Regional Director Ethiopian Airlines, Gulf and Pakistan

target by 44.12 per cent compared to 2009-2010.

“The current year 2011-12 has been low over the planned target of 201112, but when compared to 2010 we are above by 29.88 per cent during the first half, till December 2011. We are hoping to fulfill our planned target even though there has been a drop

Stylish and exclusivity to be a Hallmark of Intercontinental Doha The City Hotel

in the market and we have faced severe competition,” informed Nesereab.

The travel agents, being the backbone of the carrier, hold a major importance in selling Ethiopian Airlines.

Along with the corporate office in the city for ticketing and reservations for walk-in clients, the Airline also facilitates the trade through their call center based in Delhi. It is accessible 24/7 handled by the travel professionals in

Shangri-La Hotel & Traders Hotel awards their staff

Shangri-La Hotel and Traders Hotel, Qaryat Al Beri, Abu Dhabi congratulating their staff for their achievements in the Guest Delight Programme (GDP) in Shangri-La Hotel’s Al Nojoom ballroom.

GDP is anincentive programme where team members who delight guests consistently during a specific month are identified to receive awards and prizes as a form of recognition for their efforts and hard work.

Air Arabia will now operate three daily flights to the city of Kuwait. Effective March 25, 2012, the carrier will offer 3 daily services to Kuwait, departing Sharjah

Since launching operations in 2003, Air Arabia has been committed to using its infrastructure to improve intra-GCC connectivity with daily or double-daily flights

addition to the sales team in Dubai, updating the product constantly in the market.

“We participate in the events conducted by our agents and GDS partners to make our presence in the gatherings. We also quiz the participants on our products and reward them during the function,” he added. “We have already conducted Agents familiarisation trip to our hub and domestic points on historical routes previously and also have plans of conducting the same in the coming months.”

Escalating cost in fuel price and the global economic woes are the present major challenges faced by the airlines. To overcome it, the Airline has diversified to business and leisure travel along with the traders which was always the major source of traffic.

Adel Ali Group Chief Executive Officer Air Arabia

International Airport at 08:40, 17:10 and 21:00 and arriving at Kuwait International Airport at 09:10, 17:40 and 21:30 respectively. Return flights will depart from Kuwait at 09:50, 18:20 and 22:10 and arrive in Sharjah at 12:30, 21:00 and 00:50 respectively.

to most major destinations in the Gulf. “Kuwait was amongst the first destinations we started serving when Air Arabia took off the skies.

Today, we are proud to see services increased to three daily frequencies, thus connecting our customers in UAE and Kuwait with great frequency and un-beatable fares” said Adel Ali, Group Chief Executive Officer, Air Arabia. “As economic and social ties between the GCC countries grow closer, Air Arabia will continue to offer enormous choice for customers seeking to travel within the six countries, where air travel is a preferred mode of transport,” he added.

Cathay flying high in UAE skies Cathay Pacific Airways presently offers 17 non-stop flights every week between Hong Kong and UAE. It is the carrier which offers the most direct flights between Dubai and Hong Kong, the one to serve Hong Kong directly from Abu Dhabi. It is participating in International Tourism Bourse (ITB) 2012, Berlin.

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InterContinental Doha The City’s new team hosted a sophisticated fashion show. 40 members of the team including the hotel staff, owners and guests from the InterContinental Hotels Group office in Dubai took to the catwalk in the stunning lobby of the 5-star hotel, in front of an audience while displaying a range of leading-edge outfits that will be worn by various teams at InterContinental Doha The City.

Air Arabia to upgrade services to Kuwait from March 25,2012

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ts investment in aircraft acquisition, which includes 11 new passenger aircraft in 2012 and a total investment of HK$ 190 billion at list prices in new aircraft underpins a significant growth plan in the foreseeable future. Besides, there will be some major investments to improve the overall customer experience in 2012. In its commitment to continuous improvement its product and services, the Airline will undergo various major upgrades to both its inflight and ground offering this year.

There are significant developments with its long haul fleet, in addition to the introduction of its much acclaimed new Business Class seats last year, Cathay Pacific is set to introduce its first ever Premium Economy cabin from April this year.

“Each class of travel is sufficiently distinct in key

been completely renovated, while the final phase of its First Class section will be completed by end of this year.

areas of product offering in the air and on the ground, be it seat comfort, associated inflight entertainment and electronic features, to the details of dedicated service and offerings at the airport or on-board. Passengers are sure to get great value

Soaring Higher Cathay Pacific is introducing its new Premium Economy Class on its long-haul flights from March 2012, which will be available for passenger booking departing from April 2012 onwards It is investing HK$ 190 billion at list prices in new aircraft and will take delivery of 11 new passenger aircraft in 2012 Cathay Pacific Airways is participating in ITB 2012 to strengthen its position in key markets like UK and Germany

Nelson Chin Country Manager - UAE & Oman Cathay Pacific

for which ever product they choose from,” said Nelson Chin, Country Manager - UAE & Oman, Cathay Pacific.

A change over to a new reservation and inventory system in February 2012 is aimed to keep pace with passenger demand and needs.

The Business Class section of its flagship airport lounge – ‘The Wing’, one of 4 airport lounges available at its hub at Hong Kong International Airport have

When discussed about his key goal for the Airline in the Middle East, he informed, “We aim to offer the best schedules for passengers to connect Hong Kong and beyond to greater Asia, products and a range of fares that satisfy passengers’ travel needs at the best possible value while maintaining a sound distribution channel so that consumers are aware of the Cathay product in the market.”

Nelson added, “Agents are valuable partners, serving the important role in letting passengers know why Cathay Pacific is the best way to fly into Hong Kong and greater Asia.”

Middle East is an important region for Cathay Pacific as it flies to 5 different destinations within the region.

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Dynamic force of travel industry u Contd. from page 2

hope to gather more business and more deals for the hotel.

The travel fair will also show us a clearer picture of how the coming year would look for the travel industry and what we should be expecting as a business. ITB is one of the most important travel exhibitions where we are able to meet almost all our suppliers to sign our contracts, decide and agree on all our sales strategies. It’s one exhibition that we cannot afford to miss!”

Aiming to expand its guest profile in new European markets, the Coral Beach Resort – Sharjah will be sending a delegation to the ITB Berlin 2012 to promote a new all-inclusive summer package at the hotel.

According to JeanPierre Simon, Regional General Manager, Northern Emirates, Coral Hotels & Resorts, 15 per cent of guests at the hotel originate from Germany. There is a potential to increase this while also tapping in to other regional markets such as Poland and the Czech Republic. “While the Coral Beach Resort enjoyed extremely healthy occupancy rates in 2011, averaging 85 per cent and has begun 2012

source markets can be detrimental if there is a downturn and we are looking to broaden our customer base in Europe through participation at ITB – which remains the biggest and most influential of any travel trade events.”

Jean-Pierre Simon

Habib Khan

Regional General Manager, Northern Emirates, Coral Hotels & Resorts

General Manager Arabian Courtyard Hotel & Spa

We are looking to broaden our customer base in Europe through participation at ITB – which remains the biggest and most influential of any travel trade events with a very positive guest arrival numbers. We know that long-term sustainability

We have been attending ITB Berlin every year, it’s the most effective trade fair for the industry that covers greatest spectrum and supports all types of travel and hospitality related activities of profit is dependent on generating a mix of business,” he said. “Reliance on just a few

Habib Khan, General Manager, Arabian Courtyard Hotel & Spa, who heads the delegation said, “We have been attending the ITB Berlin every year, it’s the most effective trade fair for the industry that covers greatest spectrum and supports all type of travel and hospitality related activities.

So we cannot afford to loose such opportunity irrespective of whether business is booming or busting.

If booming then we ought to participate, appreciate and pay our respect to the supporters, if otherwise then it makes it even mandatory to go and seek help from the industry drivers.” Khan added, “It’s important to support the destination and build confidence among the industry partners that we as operator and Destination Dubai as a whole are still buzzing on providing exceptional hospitality and travelling experience to the visitors.”

RAK Airways launches flights to Kathmandu and hosts Kuwait travel agents

RAK Airways recently hosted a trip for a group of travel agents representing 15 travel agencies from across Kuwait as part of an initiative to generate awareness about the airline’s new daily service from Kuwait to Ras Al Khaimah. The trip highlighted its value offering for Kuwaiti families and tourists.

RAK Airways has marked the expansion of its route network to 11 destinations, with the introduction of flights to Kathmandu, Nepal. Effective February 15, 2011 the Airline will offer 3 flights a week to Kathmandu.

It re-launched its operations in 2010 with two routes to Jeddah, KSA and Calicut, India. Since then, the Airline has focussed on extending its route network across the GCC, Indian sub-continent and North Africa. One-way, all-inclusive fares start at AED 499 to Kathmandu and return fares start from AED 899. Included in the price of all fares is a full hot meal and beverages served free on-board all flights, along with a baggage allowance of 30kg per passenger in addition to the normal hand baggage allowance.

There is also a free shuttle service between other emirates and RAK International Airport for each flight.

RAK Airways provides free parking for passengers who wish to drive to RAK International Airport which is just 30 minutes away from Sharjah and 45 minutes away from Dubai.

Oman slashes the cost of GIBTM 2012 packed tourist visas by 75 per cent with many ‘firsts’ With this new development the Tourism Ministry expects a boost in tourism with a lift in leisure and short stay visits in the short-term as well as enhancing growth in the numbers of airline transit passengers.

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man has slashed the cost of its tourist visas by up to 75 per cent in a bid to boost the number of tourists to the Gulf state, informed Maitha Al Mahrouqi, Under-Secretary - Tourism, Oman. New entry tourist visas, valid for ten days, will cost OMR5 ($13) while cruise visas for up to 24-hours will be free or charged at OMR5 for multiple visits. The cost of a single entry visa, valid for one month, will remain the same at OMR20.

Al Mahrouqi said, “The new cost of visas is expected to boost tourism. The government has moved proactively to improve Oman’s competitiveness in stop-over, short-stay and conference tourism. The changes will be welcomed by the global travel and tourism trade while making Oman a

Maitha Al Mahrouqi Under-Secretary - Tourism Oman

very attractive destination for the growing stop-over, business and cruise passenger segments which are some of the areas of great potential among many.”

Oman is also seeing an increase in cruise ship activity and the new visa arrangements strengthen the case for lines to consider Muscat for crew and passenger exchanges. A key factor in

Oman’s growth as a tourism destination is its position as a port of call for many cruise companies. Muscat’s cruise ship passenger arrivals increased to 2,30,000 during the 2010-2011 season, up from just 44,000 in 2007.

This is expected to exceed 3,00,000 by 2015. “The changes will also open up possibilities for a wide range of trade and consumer tactical campaigns, including our stopover campaign with Oman Air,” she concluded.

Visa Cost Slashed New entry tourist visas, valid for ten days, will cost OMR5 ($13) while cruise visas for up to 24-hours will be free or charged at OMR5 for multiple visits The cost of a single entry visa, valid for one month, will remain the same at OMR20

GIBTM has partnered with the Association of Corporate Travel Executives (ACTE) for the first time to launch a series of daily seminars providing discussions focussed on the travel trade and everything related to the industry. gramme designed to encourage interactive, focussed del-

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he series of daily seminars will provide discussions focussed on the convergence of meetings and travel management, how to deliver savings in an upbeat Middle Eastern market, optimising travel payment systems in the region and the do’s and dont’s in building and executing travel policies.

Speakers from the primary industry associations from worldwide and the industry’s most senior executives and global authorities of MICE sector together will lead different sessions at the 6th Gulf Incentive, Business Travel and Meetings Exhibition (GIBTM) running from March 26-28, 2012. The discussions will include the best practices, current and future trends, emerging technology, social media and professional development.

GIBTM also announced yet another ‘first’ - a pioneering development for its educational programme. The event will also bring the very first Arabic session presented by Ali Al Saloom of Ask Ali.com.

It is a regional website for business travellers and tourists to ask questions regarding Emirati and Arabic culture travel tips, history, religion, architecture and even archaeological news. As a well-recognised industry expert and cultural tourism consultant at Embrace Arabia Consultancy, Al Saloom will deliver a highly anticipated seminar to the local community.

The experts will deliver a strong educational pro-

Ali Al Saloom of Ask Ali.com

egate discussions and examine the industry’s key trends and topics for global MICE industry professionals. “Education is one of the show’s core elements that will drive the development of the meetings industry forward,” adds Lois Hall, REED Travel Exhibitions Manager, GIBTM.

HOTELS

JW Marriott Marquis Dubai set to be World’s Tallest Hotel at 1,164 ft A symbol of Dubai’s resurgence and its growing importance at the centre of the global business crossroads will emerge later this year when the 1,608 rooms JW Marriott Marquis Dubai opens its doors to guests in Q4 this year.

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Hertz UAE witness 35% growth in online rental bookings The boom in online shopping across the ME is spreading to car rentals and Hertz UAE expects the same growth to continue at the same rate this year which it received last year.

The UAE market leader announced that it experienced a 35% increase in online bookings for daily and weekly car Nigel Johnson rentals in 2011 over 2010.

Managing Director Hertz UAE

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The property will offer an enticing array of 9 restaurants and 5 lounges and entertainment venues. The Vault lounge will sit on the 71st and 72nd floors with panoramic views of the city.

Restaurants will range from Prime 68, a boutique steakhouse to Atul Kochhar’s Rang Mahal Indian restaurant, Positano for Italian coastal cuisine, an Arabic restaurant and La Farine, an attractive boulangerie and social meeting spot. The 1,500 squaremeter (16,000 square-foot) Saray Spa draws inspiration from the caravanserai silk route across Arabia.

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stunning addition to Marriott International’s JW Marriott world-class luxury hotel brand, the JW Marriott Marquis Dubai will open in two phases, with the first section featuring 807 rooms and numerous restaurants and lounges. At a height of 355 meters (1,164 feet), the JW Marriott Marquis Dubai is the tallest dedicated hotel building in the world and is just 26 meters (85 feet) shorter than the Empire State Building in New York.

In addition to serving the luxury business traveller, the hotel is targetting the lucrative and increasingly important MICE (meetings, incentives, conferences and exhibitions) market, which currently does not have a hotel of sufficient scale to host such large groups. In addition to all the

Tallest Facts At a height of 355 meters (1,164 feet), the JW Marriott Marquis Dubai is the tallest dedicated hotel building in the world and is just 26 meters (85 feet) shorter than the Empire State Building in New York

dining and entertainment options, the hotel will have two ballrooms, 24 meeting rooms and a total of 5,100 sq m (54,895 square feet) of event space.

Dubai’s excellent air service especially with the emerging BRIC (Brazil, Russia, India and China) economies are expected to create further opportunity.

The new JW Marriott in Dubai will be the first JW branded property outside of North America (after the JW Marriott Marquis Miami) and sends a strong signal about how Marriott International views Dubai’s growing importance and global influence.

Al Raha Beach Hotel to have a brand new wing by Q1 2012 Sprawled out on a 65 sq m area, Al Raha Beach Hotel is undergoing major expansion with a brand-new wing to add on with 144 rooms and suites to its existing portfolio of 110 rooms and 24 villas. Both the buildings will be inter-connected and is expected to open in Q1 2012 for business.

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buying platform to secure the market positioning in spite of all new comers and expansion challenges,” expressed Zayati.

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s a part of an overall and gradual renovation of the entire property, our aim is to blend the new building with the existing hotel as one signature property with state-of-the-art technologies and amenities. We will be introducing our property as Abu Dhabi’s premier 5-star boutique hotel offering distinctive services,” informed Kamal Zayati, General Manager, Al Raha Beach Hotel.

With the recent political unrest, travellers have diverted to UAE, creating good demand and improved hotel occupancy in the country. On the other hand, the travel and tourism industry cited the potential problems caused by oil price rises, cutting short the recovery in the aviation sector in 2010 which could in

Kamal Zayati General Manager Al Raha Beach Hotel

turn, lead to a decline in air trips worldwide and undermine business travel.

“Increased inventory in the city is expected to have a negative impact on our fair share. To overcome this, Al Raha Beach Hotel will continue its presence in all markets and strive to strengthen relationship with our existing clients, creating revived sales

“We will execute new business acquisitions through a strong sales team implementing our Integrated Marketing and Communication programme and build a strategic business platform for the hotel. We will gain market share through booking distribution channels and GDS and increase brand awareness through search engines and direct online booking via website and e-commerce channels,” he informed The travel agents are the main distribution arm and in 2011 the Hotel received around 12,000 room nights, expecting more in 2012 targetting new markets like Chinese, Russian,

Romanian and Polish which are niche developing markets for the UAE. “We are planning to host familiarisation trips for our key operators locally and internationally, providing free accommodation and hopefully securing sponsorships for airlines tickets.

This is on our marketing pipelines once the Al Raha Beach Hotel extension is completed by the first quarter of 2012,” Zayati concluded.

Al Raha Beach Hotel Al Raha Beach Hotel’s main feeder markets are from leisure segments and echannel business (international market) which contributes 25 per cent of hotels revenue, performing better than domestic market

Online shoppers in the UAE, Saudi Arabia and Egypt spent $1.01bn on internet retail sites last year and Hertz UAE’s online sales growth was driven by increased brand awareness. “We ran various inbound and outbound campaigns, indoor and outdoor media and direct marketing to promote both websites,” said Nigel Johnson, Managing Director, Hertz UAE.

Rotana plans alcohol free hotel in Al Ain Hotel group Rotana announced its plans to open a 5-star alcohol free property in Al Ain. The Hili Rayhaan

by Rotana Hotel is slated to open in first quarter of 2013. It is the first property to open in Al Ain and Rotana’s fourth in the region under the brand Rayhaan Hotels & Selim El Zyr Resorts by Rotana, which is an President & CEO of Rotana alcohol-free product.

Selim El Zyr, President & CEO of Rotana said, “The alcoholfree concept is an entirely new proposition in the region and the market, for that matter. With research indicating this category’s huge potential due to its inherent appeal in the Middle East, Rayhaan is set for incredible growth in the upcoming years.”

Qatar witnesses 50 per cent surge in Gulf visitors in 2011 and delivers 6,000 new rooms Qatar saw a 50% surge in Gulf visitors last year, with international tourism up by 12%, according to official government figures. Around 8,45,630 visitors from the Gulf visited Qatar in 2011, according to data from the Qatar Tourism Authority (QTA).

As a result, the QTA said hotel occupancy rose 19.25% and revenue for 4 & 5-star hotels rose to QR5bn ($1.3bn).

While the Gulf recorded a surge in visitors, Asian tourists were still the dominant group last year representing, 58% of the total visitors. Qatar is investing heavily in its tourism sector ahead of its hosting duties for the FIFA World Cup in 2022. 8 new hotels were opened last year, bringing the total number of hotels and rooms to 74 and 11,341 respectively.

This represents an increase of 18.45%, but is still some way off the 90,000 hotel rooms Qatar said it was aiming to have in place by 2022. Despite the increase in tourist numbers, occupancy rates have remained at a modest 59%. The first two months of the year, during which Doha hosted the Asian Football Cup, hotel revenue increased by nearly a fifth among luxury 4 & 5-star hotels, with income reaching QR2.77bn, compared to QR2.32bn in 2010.

More than 6,000 hotel rooms came online in Qatar in the third quarter of last year, as 25 properties and 10 hotel apartments entered the market, the country’s ministry of tourism said. The gas rich Gulf state is building 77 new hotels and 42 hotel apartments ahead of the FIFA World Cup in 2022, in a bid to accommodate a flurry of tourists and football fans.

Occupancy rates for 2011 remained relatively stable according to data from travel consultancy STR Global, edging up 0.4% higher than 2010. Average daily rates also increased by 0.7%. A number of new hotel brands are expected to announce their expansion in the country this year, either as stand-alone projects or part of mixed use developments.

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Millennium Hotel Abu Dhabi makes a difference in the community

Jumeirah Group launches ‘Pearl Diving’ experience

Committed to encourage, promote and support ecological consciousness in the hospitality industry, the Hotel has demonstrated in abundant ways how to make a difference in the community where it serves, lives and works.

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ur Corporate Social Responsibility initiative is driven by a genuine desire to serve the country and to create effective programmes that work for the benefit of the society.

Heading towards environment friendly property, the main areas where we concentrate is the efficient use of all forms of energy, be it electricity, water or gas. Plugging all sources of energy waste like keeping the lights off when not needed, turning off all flowing taps when not in use, excessive pressure in gas burners, waste of recyclable heat and the list goes on,” explained Ruprecht Schmitz, General Manager, Millennium Hotel Abu Dhabi.

“Other areas where we can save energy are the air conditioning system, hot water temperature monitoring, balance the usage of

Air Seychelles launches flights to Abu Dhabi Air Seychelles will launch its new direct flights from Mahé to Abu Dhabi on March 12, 2012. The new schedule will offer 6 direct services per week between Abu Dhabi and Mahé, increasing to 7 per week from June 2012.

These flights will operate on a Boeing 767-300ER series aircraft, in a two-class configuration, offering a total of 844 seats each week.

The new flights are already on sale. A key benefit to travellers of the new Air Seychelles non-stop MahéAbu Dhabi service is convenient flight arrival and departure times and connectivity from Mahé with Etihad Airways’ codeshare flights through Abu Dhabi to the Far East, Australia, the Indian Subcontinent and the Gulf region.

Etihad Airways guests will benefit from the increased connectivity options in travel to Mahé and onward destinations across the Air Seychelles network.

relationship sincerely and aim to exceed their expectations at all levels where we ensure their feedback is regularly studied and solutions always offered,” Schmitz concluded

water and steam consumption, in kitchen area where the consumption of water, gas and steam can be looked after. External illumination is yet another area where potential saving exists. We make our hotel guests our partners in conservation programme,” he added Abu Dhabi’s tourism sector is picking up pace and is committed to become a destination for business, leisure and refined culture all backed up with unprecedented investment in infrastructure and attractions, all the year round combined with

Hotel’s CSR Efforts Every year the Hotel participates with over 70 employees in the 17th. anniversary of Abu Dhabi’s Terry Fox Run headed by Schmitz who is very keen to support such kind of events in the society

distinctive Arabian hospitality that not only brings guests to this part of the world but makes them come again and stay longer.

Over the past years, the Hotel is constantly striving for perfection. The attention to minute details played a big role in the continuous rising success. Excellent service and customers’ involvement and satisfaction by recognising their individual needs are the facets for the hospitality industry as they all contribute to the success of the property.

“The hotel industry is certainly very competitive and hence the Millennium Hotel Abu Dhabi wants to inject a new lease of life into its veins to make the customers thrilled rather that just satisfied,” Schmitz further said. “We take the guests

As every year, the Hotel participated with over 70 employees from the management and staff in the 17th. anniversary of Abu Dhabi’s Terry Fox Run headed by Schmitz who is very keen to support such kind of events in the society.

Ruprecht Schmitz General Manager Millennium Hotel Abu Dhabi

Jumeirah Group, the Dubai-based luxury hospitality company and a member of Dubai Holding, is launching a traditional Pearl Diving experience. Starting March 2, guests of Jumeirah Hotels & Resorts, visitors and residents of the United Arab Emirates will have a chance to experience the ancient pearling tradition of the region. Dressed in traditional clothing, participants board an authentic dhow boat off the shores of Jebel Ali and use original pearl diving methods to collect oysters in the shallow waters of the Gulf.

Radisson Blu Resort, Sharjah valuing its stakeholders, suppliers and supporters As a gesture of gratitude, Radisson Blu Resort, Sharjah hosted an Appreciation Event on February 7, 2012, for the priceless contribution of the companies, partners, patrons and supporters for the hotel. Themed and named as ‘Blu Barbeque Night’, the event was attended by different stakeholders along with local media and the hotel’s suppliers and supporters.

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German speaking countries and GCC market thereafter.

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he awards were presented by Basel Talal, General Manager, Radisson Blu Resort Sharjah to the specified companies from different sectors for being consistent hotel suppliers representatives of each company.

Discussing on the future plans, Talal said, “Our major plan is to upgrade our rooms with a targetted refurbishment in 2012 summer and an entire renovation in 2013.”

The political unrest of 2011 has been a large factor to generate exceptional demand. “Adding to this the well timed events and exhibitions and the enhanced Sharjah Governmental activities has increased our occupancy Year-on-Year,” he added.

Radisson Blu actively works and supports the

Radisson Blu had received several leads participating ITB 2011, among which supported 2011-2012 business, materialised.

Presently one is in process, the result expected within summer 2012.

Basel Talal General Manager Radisson Blu Resort Sharjah

Responsible Business programme of the parent company – The Carlson Rezidor Group. The hotel has received the Green key Certification and also has a strong relation with EEG (Emirates Environmental Group) while playing active role in their respective activities. The principal nationality mix is from the CIS region, followed by German and

“We assume ITB 2012 to be stronger than before with more leads. Due to previous commitments locally, we are not participating this year. The strategy does not change but gets enhanced after gathering information at ITB,” explained Kamal Rijhwani, Director - Sales &

Makeover Plans The Hotel plans to upgrade its rooms with a targeted refurbishment in 2012 summer and an entire renovation in 2013

Kamal Rijhwani Director - Sales & Marketing Radisson Blu Hotels and Resorts

Marketing, Radisson Blu Hotels and Resorts.

The DMC’s (Destination Marketing companies) and the tour operators are the major source of the property’s business. About 60-65 per cent of business has been recorded in 2011 through these channels and the property expects more than 70 per cent in 2012.

“We sponsor and work on FAM tours through our partners - the DMC’s, tour operators and selected media throughout the year and maintain very close relation with Sharjah Commerce and Tourism Development Authority (SCTDA). Even though general FAM tour lasts for 40-50 minutes yet we organise several 1-2 nights stay to get a feel of the property and its services,” stated Rijhwani.

According to Talal, the occupancy growth was tackled during 2011-2012 season, even though challenges were faced like extra trained manpower among others. Committing major portion of the inventory to the partners only on expectations, at this stage was a challenge but it worked out to be a win-win situation for all.

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RAK witnesses 40% growth, visitors exceed 8,00,000 in 2011 The Region saw a growth of 40 per cent compared to 2010 with visitors exceeding 8,00,000 to Ras Al Khaimah (RAK) in 2011. To further guarantee its presence in the market, robust marketing and promotional programme have been executed within the UAE and GCC. T T B U R E AU

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ollowing the guidelines laid down by Sheikh Saud Bin Saqr Al Qasimi, Supreme Council Member and Ruler of Ras Al

Victor Louis Chief Operating Officer Ras Al Khaimah TIDA

Khaimah, Ras Al Khaimah Tourism and Investment Development Authority (RAK TIDA), since its establishment in May 2011, has

rebranded RAK as an affordable and luxury destination for leisure, adventure and business travel.

RAK TIDA recorded a 8,35,200 number of visitors to the emirate in 2011, exceeding the 2011 target of 8,00,000 and generating a revenue boost at almost AED 400 million (US$ 108 million).

The 2011 visitors to Ras Al Khaimah came from various source markets including Russia, United Kingdom, Italy, Austria and Switzerland with Germany, as its strongest source market experiencing 200 per cent growth compared to 2010 with more than 3,00,000 visitors followed by the UAE generating more than 2,00,000 visitors with a growth of 100 per cent compared to last year.

Commenting on the inspiring figures, Victor Louis, Chief Operating Officer, Ras Al Khaimah TIDA said,

“Ras Al Khaimah TIDA was established in May 2011 and by the end of 2011 we have exceeded our target, welcoming 8,00,000 visitors to the rising Emirate.

This has been achieved due to the joint co-operation of our travel partners both within Ras Al Khaimah and beyond and is testimony to RAK’s viability as a tourist and tourism investment destination.” Louis further expressed, “With new attrac-

tions, hotels and resorts including the 349-room Waldorf Astoria Ras Al Khaimah luxury brand property and the 640-room resort Bab Al Bahr both scheduled to open in Q4 2012, continuing the charter flights from European destinations as well, our goal of welcoming 1.2 million visitors by 2013, reaching the hotel room inventory of 10,000 by 2016 is on track and will be achieved in the Emirate.”

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Jumeirah opens Grosvenor House Apartments Jumeirah Group will open a new concept in luxury accommodation on Park Lane in London – ‘The Grosvenor House Apartments by Jumeirah Living’. The Grosvenor House Apartments are the first exclusive hotel residences to be opened in London and offer discerning clientele a highly personalised service with luxurious amenities, full business services and flexible accommodation. ‘At Home with Jumeirah Living’ services will provide residents with customised 5-star hotel services to take full advantages of the unique possibilities offered by residential-style accommodation, such as partnerships with leading Mayfair restaurants which will recreate their dining experience within the private residences themselves.

Tourist Inflow RAK TIDA recorded a 8,35,200 number of visitors to the emirate in 2011, exceeding the 2011 target of 8,00,000 and generating a revenue boost at almost AED 400 million (US$ 108 million)

DTCM witnesses repeat visitors from Germany The Dubai Department of Tourism and Commerce Marketing (DTCM) participates in ITB Berlin 2012 to continue showcasing its presence to the trade. Dubai has gained popularity among visitors from Germany in the recent years.

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near and far along with the air connectivity in enhancing its status as a global tourist destination.

Dubai has become the market leader with hotels recording the highest occupancy levels in 2011. The truth lies in Dubai’s geographical placement at the crossroads of the East and West, benefitted from its location and happenings in the

Discussing on the tourist arrival performance during January-September 2011, Eyad Abdulrahman, Executive Director - Media Relations & Business Development, DTCM informed, “Saudi Arabia topped the list with 6,58,631 guests followed by India with 5,01,508 and the UK with 4,76,919 guests. MICE

T T B U R E AU ubai is a popular tourism brand in Germany and the number of repeat visitors from Germany is increasing.

Eyad Abdulrahman Executive Director - Media Relations & Business Development, DTCM

DTCM Witnesses Saudi Arabia topped the list with 6,58,631 guests followed by India with 5,01,508 and the UK with 4,76,919 guests While MICE prospects in the current scenario remains strong

prospects in the current scenario remains strong and we see 2012 recording strong growth with Dubai World

Trade Centre alone hosting 115 exhibitions and conferences, 15 per cent more than the previous year.”

DTCM works with the tourism industry players for the FAM trips and organise the tours in cooperation with the network of 18 overseas offices.

DTCM also holds Dubai roadshows and workshops in various countries on a regular basis. “We have Dubai Expert online training programme for the travel industry

professionals wherein they are updated with latest information of Dubai,” he added.

“We have been involved with initiatives like ‘Receptionist of the Year’ and ‘Concierge of the Year’ competitions among others to improve the services and motivate the industry employees. Our new Guest Accommodation System ensures Dubai has the best quality and standards in all criteria,” Eyad concluded.

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AGENTS

MARCH, 2012

Arabian Destination observed healthy business growth in 2011 Arabian Destination Tours & Travels observed a healthy business growth in 2011 with their own resources, contacts and representative offices. The main strength of the Destination Management Company is its travel affiliated services.

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hey have moved their office location in Dubai from Al Quoz to Al Rigga in December 2011. The representative offices will start in New York, San Francisco, Vancouver, Kuala Lumpur, Moscow, Shanghai & London shortly.

The Company gives major emphasis on medical and health tourism, special tours, educational tours and Bollywood Tourism. “We have witnessed a tremendous growth from India where the response was excellent especially from Western India on our initial venture into the Indian market.

We are further aiming the southern part of India as well as planning the soft launch of our Chennai office very soon,” expressed Tuan Zia I Rajudin, Managing Director, Arabian Destinations Tours & Travel. “The office in India

will soon operate from Mumbai while Pune will act as feeder-catalyst market from Maharashtra and we plan to enter strongly in Germany, Spain, France, America, CIS-Eastern European, Japan, Korea and China markets soon.”

“Our main endeavour is to promote and sell a destination and to make it happen, the entire travel industry including hotel, airlines and tour operators should club together and be a family, which is overlooked quite often. The travel industry will boom with a proper communication of knowledge, awareness and by attending more familiarisation trips that enhances the opportunity to feel and touch the product,” conveyed Rajudin.

Discussing on the debate between traditional and online travel booking, Rajudin explained that online booking is the present

Tuan Zia I. Rajudin Managing Director Arabian Destinations Tours & Travel

trend and all should be on the same flow. But still traditional travel trade outshine with a demand of 60 per cent over the online with 40 per cent.

Due to the neighbouring political unrest, several tourists are pouring in Dubai, it being the safest haven from worldwide. Hence Dubai has got an opportunity to display their products more gracefully, attracting the people, travelling for the first time.

With Arabian Destinations team of Corporate Travel Specialists (CTS), thoroughly trained to secure complete travel arrangements at the lowest available rates, the travel management company had healthy business growth of 7 to 10 per cent in 2011, compared to 2010.

Another turnover of 12 to 15 per cent is expected in 2012 over 2011.

About Us The Company gives major emphasis on medical and health tourism, special tours, educational tours and Bollywood Tourism The soon to open office in India will operate from Mumbai while Pune will act as feedercatalyst market from Maharashtra

First Mercure Hotel in Dubai Opens on Al Mina road Accor is expanding its Mercure brand in the region with the opening of Mercure Gold Hotel Al Mina Road Dubai under a franchise agreement. The stylish and modern 4-star hotel with its 184 rooms is situated close to Sheikh Zayed Road and Jumeirah Beach road. Right in the heart of Al Mina road’s bustling district, the new hotel provides easy access to business centers and is ideal for both business and leisure travellers. A daily free shuttle service takes guests from the hotel to the beach and shopping malls with International Dubai Airport which is a 20minute drive away. It is also in close proximity to the Dubai International Convention & Exhibition Centre and Port Rashid.

Mövenpick Hotels & Resorts to open its first hotel in Indonesia Mövenpick Hotels & Resorts is to open its first hotel in Indonesia overlooking the picturesque bay of Jimbaran in the south of Bali. Inspired by traditional Balinese design, the upscale Mövenpick Resort & Spa Jimbaran is scheduled to open in 2014 and will offer 270 rooms including 70 suites. In addition, the resort will feature 70 branded residences. As well as an all-day dining restaurant, a roof top lounge and lobby café, the resort will include a 500-metre-square ballroom, business centre, kids club, meeting rooms, gym, library and a spa facility. A boutique retail area will feature a range of exclusive shops. Jimbaran beach is just a 200-metre stroll away along the resort’s private road offering endless white sands populated with traditional shacks serving grilled fish and fishermen landing their catch of the day.

Bin Majid Tours to launch Connect World Travels new online system in 2012 focusses on online travel Bin Majid Group’s success story dates back to 1978. A Dubai Connect World Travels and Tourism, a Destination based company, it specialises in medium to big leisure Management Company (DMC), offers a wide spectrum of groups from different markets for more than 10 years. travel facilities including every aspect of travel solutions.

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ommenting on the escalating spread of online travel agencies nowadays, Dr. Ali Kasapbashi, Group General Manger, Bin Majid Group informed, “Online technology is the future now, so we, as tour operators have

system in April 2012 offering a whole new range of products like golf, conferences and tailor-made holidays and also by opening 2 more hotels under Bin Majid Group.

We have extended our office and are developing new offices for the CIS, Indian and GCC markets.”

Besides Dubai and Ras Al Khaimah, being the main targets, Bin Majid also sells Qatar, Bahrain and Kuwait for some major MICE events happening in the region.

Dr. Ali Kasapbashi Group General Manger Bin Majid Group

to be well-run and efficient in B2B and B2C online interface to survive. Hence Bin Majid Tours is developing and launching a new online

“We work closely with Dubai Tourism Commerce & Marketing (DTCM) to promote the Emirate as a destination for the different markets and also Ras Al Khaimah tourism where we are the major exhibitor of our 4 hotels: Bin Majid Hotel, Bin Majid Resort, Mangroov Hotel and Acasia Hotel and a fleet rent a car company - Impala,” further stated Kasapbashi.

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Success Story Bin Majid Group are the major exhibitor of their 4 hotels: Bin Majid Hotel, Bin Majid Resort, Mangroov Hotel and Acasia Hotel and a fleet rent a car company Impala

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he Company provides travel solutions in both inbound and outbound right from tickets to hotels, worldwide packages and private jets among others.

Providing support to both B2B and B2C business, the portal is a mix of both online and traditional travel trade.

“For a destination like Dubai, the basic challenges were an instable rhythm between offers and demands but presently the situation is getting better.

Besides, tough competition, quality of services and competitive creativity are required,” he concluded.

The customers are primarily from the niche segment like prominent business tycoons. Connect World owns online booking engine www.choosenfly.com, which since 2011 has been associated with Jumeirah Group.

Bin Majid Tours offers a wide variety of services like professionally trained multi-lingual tour guides and drivers on safety and first aid, help and meet the unique travel needs of singles, families and corporate entities.

“The travel agents do not need to stay connected with our office constantly as we act as a better online travel partner for them. Based on their credibility we provide them User ID and Password to access any online information,” informed Justin Jacob,

Managing Director, Connect World Travel & Tourism.

In 2011, 4,600 travellers arrived in Dubai from China through Connect World but 2,400 booking arrivals already poured in 2012 in the first two months.

“We have full-fledged Russian team now with one office in Moscow, 2 members here in Dubai office, a representation in Ukraine and another started in Kazakhstan, which complements the Russian markets.

We get 40 per cent business from the travel agents,” explained Jacob.

Company Offerings The DMC offers a wide spectrum of travel facilities like every aspect of travel solutions, both inbound and outbound right from tickets to hotels, worldwide packages and private jets among others

Justin Jacob Managing Director Connect World Travel & Tourism

“To bring difference in our packages, we have tied up with Dubai Dolphinarium and Ferrari World in Abu Dhabi in 2012 and is planning to sign agreement with Seawings, the only Seaplane Company in Dubai in April 2012,” he further stated.

The business in India is growing. Connect World has four offices in India, closely connected with India tourism and Incredible India promotion and also with China.

CRUISES Q. A.

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Q.

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Q. A.

How can you differentiate RCI from others?

Royal Caribbean International (RCI) offers a vacation that suits all markets and demographics. Brilliance of the Seas is an example of Royal Caribbean’s commitment to make an unforgettable sea vacation. Royal Caribbean’s two Oasis class ships, Oasis of the seas and Allure of the seas, are the most revolutionary cruise ships with many industry-first on-board amenities.

Did you find any change in the travel pattern of among the frequent cruise travellers recently?

The guests have an appetite for new experiences and an interest in activities that take them out of the ordinary and enable them to explore new places and cultures.

How can RCI assist people travelling for vacation or for some incentive groups with single cabin?

We offer additional amenities for guests travelling in groups. Apart from complimentary berths for big groups we also help guests with interconnecting cabins for families and dining seating. For incentive groups, we provide facilities for meetings and conferences.

What kind of all-inclusive experience can a cruiseline offer?

Our cruise fare generally includes most of the on-board expenses except for some additional charges for shore excursions, beverages, spa treatments.

We also offer pre-pay option of the gratuities during booking.

Lakshmi Durai, Executive Director, Royal Caribbean Cruises in Middle East

MARCH, 2012

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Now, get Cruise fares in Euro & US currencies by Regent Seven Seas As it launches the latest edition of their Cruise Atlas into European markets in November 2011, the Company is offering the option of booking in the currency of their choice. For the first time, Atlas has included fares in both Euro and US Dollars for Regent’s multi-national guests. finds out more about the new offer.

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China, Vietnam, Japan and South Korea,” he added.

dding post-cruise Taj Mahal land programme on the selected voyages, Regent Seven Seas has also lifted the block on its already extensive all-inclusive offering.

A special calendar on the inside back cover summarises preview of the cruiseline’s new itineraries for 2013 with lead-in fares for H category,” informed Ashley Noronha, In-Charge of Al Rais Cruise Department.

Ashley Noronha

“The highlights of new 2012 - 2013 programme are Seven Seas Voyager sailing series of new extended ‘Grand Voyages’ from the Mediterranean through the Indian Ocean, Asia and Australia exploring Indonesia,

In-Charge Al Rais Cruise Department

This includes a new 21-night ‘South Pacific Secrets’ voyage from Bali to Auckland, sailing around Western Australia for the first time visiting three new ports of

call, Dampier, Gerald town, Perth (Freemantle) and Kangaroo Island. Fares for a Deluxe Balcony suite on a 17night sailing from Luxor to Mumbai departing November 14, 2012 is starting from 5,259 € per person and US$ 7,646 per person.

and western Caribbean as well as a 23-night cruise taking in the Amazon. Fares for a Deluxe Balcony suite on a 7-night sailing roundtrip from Miami departing November 8, 2012 start from 1,809 € per person and US$ 2,718 per person.

Seven Seas Mariner returning to South America offers three voyages ranging from 10 to 32-nights. The fares for a Deluxe Balcony suite on a 10-night sailing from Rio de Janeiro to Buenos Aires departing November 26, 2012 starting from 3,196 € per person and US$ 4,769 per person.

Regent Seven Seas

Seven Seas Navigator sailing roundtrip from the line’s new embarkation port, Miami on 7 and 10-night itineraries around the eastern

For the first time, the Atlas has included fares in both Euro and US$ currencies for Regent’s multi-national guests The highlights of new 2012 2013 programme are Seven Seas Voyager sailing series of new extended ‘Grand Voyages’ from the Mediterranean through the Indian Ocean, Asia and Australia exploring Indonesia, China, Vietnam, Japan and South Korea

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All paths lead to Seychelles 2012 ‘Carnaval International de Victoria’ After the worthwhile accomplishment of the 2011 Carnival, Seychelles 2012 ‘Carnaval International de Victoria’ is all geared up to be held from March 2-4, 2012. The most reputed carnivals are invited to partake and parade along with the cultural groups from the Community of Nations. explores.

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e have ensured not to miss any opportunity to tell the world about the carnival of carnivals, staged in Seychelles.

From Tourism Trade Fairs in Berlin and London, in Dubai and in Durban, in Singapore and in Delhi, in Milan, everywhere we are, the Seychelles Tourism Board’s team is out to tell the world about the Seychelles ‘Carnaval International de Victoria’,” expressed Alain St. Ange, CEO, Seychelles Tourism Board.

In 2011, the government’s Independent National Bureau of Statistics confirmed that 1,94,753 tourists came to Seychelles with an increase of 11 per cent over 2010. The visitor arrival was more than twice the total population of the Seychelles

In 2011 Carnival, Emirates had created awareness around the event in new markets like Czech Republic, Spain, Brazil, Russia, the Middle East, India, Korea, China and Japan.

and less than 5 times the country’s adult population.

France, Great Britain, Germany and Italy remained Seychelles top markets.

Middle East market for the first time had strong growth rate of more than 10,000 visitors, representing 44 per cent increase.

In the Middle East Market, the UAE recorded 2 per cent increase in tourism arrivals to the Seychelles, the highest in this region for 2010-2011.

“In 2011, the Seychelles Tourism Board projected a 7 per cent increase in tourism arrivals, but this was surpassed by 4 per cent, resulting 11 per cent rise in tourist arrivals in 2011,” Ange stated. “With the planned arrival of new airlines, the Seychelles Tourism Board is pinning a strong target of attaining

Tourist Arrivals Alain St. Ange CEO Seychelles Tourism Board

2,00,000 visitors in 2012, an increase of 3 per cent.”

Emirates Airlines has announced to support the Seychelles Carnival for the second year being the ‘Official Airline’ for 2012 edition of this international event. Emirates has moved with special packages to promote the Seychelles Carnival, 2012 from POS India.

In 2011, the Seychelles Tourism Board projected a 7 per cent increase in tourism arrivals, but this was surpassed by 4 per cent, resulting 11 per cent rise in tourist arrivals in 2011

Victoria launches new digital marketing campaign in ME Victoria is set to gain further momentum as a leading international tourism destination with the launch of two new tourism marketing initiatives for the United Arab Emirates (UAE) and other Gulf countries.

Louise Asher, Minister for Tourism and Major Events made the announcement in Dubai while leading Australia’s largest ever trade mission to the Middle East comprising more than 100 Victorian exporters.

“I am pleased to announce a new digital marketing campaign which leverages the Coalition Government’s partnership with Emirates airline to promote Melbourne as must visit destination for visitors from the Gulf,” she informed.

Middle East market for the first time had strong growth rate of more than 10,000 visitors, representing 44 per cent increase

The digital marketing campaign with Emirates will target honeymooners and couples, and feature online advertisements and competitions to encourage visitation to Melbourne.

In the ME Market, the UAE recorded 2 per cent increase in tourism arrivals to the Seychelles, the highest in this region for 2010-2011

“I am also pleased to launch the first Arabic/English Melbourne visitor guide, developed by Tourism Victoria in conjunction with

the Victorian Government Business Office in Dubai.

It will be available to travel agents in the Gulf and online for consumers. The guide provides information on halal restaurants, mosques, major tourist attractions and visitor services,” Asher concluded.

Tourism arrivals for the year ending June 2011 show an estimated 23,500 visitors to Victoria were from the Gulf countries.

The Tourism Forecasting Council estimates a growth of 6.6 per cent per annum across the broader region and this forecast growth would result in an estimated 48,900 overnight visitors to Victoria from the Gulf region by 2020.

“Tourism is one of Victoria’s largest exports, which is why the Coalition Government will continue to leverage the strong direct air links in this market.

With five flights a day from the Gulf to Melbourne by our partners Emirates, Etihad Airways and Qatar Airways, Melbourne really is the Gulf’s gateway to Australia,” she said.

Philippines Tourism launches new brand slogan Philippines has become a renowned name in the hospitality industry. With the launch of a new brand slogan ‘It’s more fun in the Philippines’, the destination marks its presence in the industry.

T T B U R E AU hilippines is not a new destination for the Middle East travellers but with the major developments in the recent years, there is a substantial increase of traffic from the region.

along with the diversity of the tourist product, in the hospitality industry,” explained Mohamad Masri, Director, UAE-based BizGate Marketing and Consultancies, the marketing and PR representative office of The Philippines Tourism in the Middle East.

“Mainly supported by the great value, experience and the safety, Philippines has become a renowned name

Philippines registered a healthy visitor growth from world over. The Middle East showed 18 per cent growth in

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Healthy Visitor Growth From January to November 2011, Philippines registered visitor arrivals of 3,522,887 surpassing 2010 year-end arrivals of 3,520,471 with an increase of 12.66 per cent

the first three quarters of 2011, compared to 2010 along

with 70 to 80 per cent hotel occupancies. Saudi Arabia comes first with the growth of 26 per cent, compared to 2011 over 2010, followed by UAE with 12.5 per cent growth and Kuwait with 6.2 per cent during the same time.

With the ministry’s support to improve every sector, BizGate produces brochures, travel guide, shopping guide for specific Philippines tourism

products along with the Arabic website dedicated to the Middle East travellers.

Focussing on the country’s core strength and the importance of the travel trade for Philippines tourism, Masri expressed, “Philippines is quite different from other Asian destinations and 50 per cent of holiday and leisure travel pour in the country through the tradition-

Mohamad Masri Director, BizGate Marketing & Consultancies (UAE-based)

al travel agents and the remaining from online.

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FAMILY ALBUM

TAT celebrates Amazing Thailand Night 2012

The Tourism Authority of Thailand (TAT) Middle East Office Directorship changeover was celebrated. The Consul General of Thailand thanked the outgoing Director.

Invited guests from tourism, airline, media and Thailand business communities were introduced to the new Director.

SLF 2012: Cherishing mix of lights, colour and music Sharjah Light Festival (SLF) 2012 went on for nine days, from February 9 - 17, 2012 between 7pm till 12 midnight. The stunning mix of lights, colours and music extravaganza in 12 locations on its second edition attracted more than 2,00,000 visitors this year.

CAR RENTAL

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Fast Rent A Car spreads out across UAE In response to increased customer demand, Fast Rent A Car is bringing its range of services to Ras Al Khaimah with the launch of its first ever branch in the Emirate. To mark the launch, the Company offers its Ras Al Khaimah customers with special rental rates as AED 90 per day.

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he year 2012 will see Fast Rent A Car’s vast expansion plans across the United Arab Emirates. It will also launch a new facility in Dubai later in 2012, to be located in Sheikh Zayed Road, bringing the number of branches in Dubai and the Northern Emirates to 10, with the new additions being part of a continual expansion of the Company across the Emirates. Abu Dhabi will also see its share of development activities as Fast Rent A Car moves its Mussafah operations to accommodate a growing work force.

Ahmed Abood Al Boasy, CEO, Fast Rent A Car, said,

“By adding new and improved services, investing in a new branch in Ras Al Khaimah and increasing our branches across Dubai and Abu Dhabi, we are demonstrating our commitment to provide the highest level of services to customers across the UAE.” The new developments have come in response to the increased demand for Fast Rent A Car services across the country. In conjunction with

QUICK READ A Sharjah-based hotel has become one of the first destinations in the UAE to introduce a non-smoking zone on its beach after complaints from guests about the number of cigarette butts in the sand. Coral Beach Resort, located 15 minutes from Sharjah International Airport, will also put up signs today directing guests to smoking and non-smoking sections, which will also protect guests from second-hand smoke, the hotel said.

the new branch in Dubai, the Company has created a specialised department for bus rental services in Dubai, which will cater, both corporate and individual bus enquiries.

2011 has proved to be an exciting year for the

Company and it continues to focus on a major fleet rejuvenation process.

During the financial crisis the rental company had to deal with losing corporate clients and the reduced number of visitors to the UAE who

generally look out to rent cars.

“We have revisited and revised our pricing strategy to remain extremely competitive in the face of an increasingly tough market place,” he further said.

The Company offers a wide range of rental

vehicles across some 20 different categories. Its fleet comprises of 35 different models, from small cars to luxury vehicles, trucks and buses, which can be booked at any of the company’s 16 standalone branches.

Ahmed Abood Al Boasy CEO Fast Rent A Car

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MOVEMENTS

Air Seychelles Seychelles

Amadeus Spain

Grand Hyatt Dubai Dubai

Cramer Ball joins Air Seychelles as the new Chief Executive Officer. Prior to this, he was Regional General Manager Asia Pacific South and Australasia for Etihad Airways. With a wealth of broadbased industry experience and a career spanning two decades, Ball is a highly respected aviation professional. He has held senior management positions at Gulf Air, Qantas, Kendell Airlines and Ansett Australia/Air New Zealand.

Jeff Edwards has been appointed as the new Vice President of Amadeus hotel division. He brings to Amadeus an extensive global experience in hotel distribution and IT systems. His prior stint was with Wyndham Worldwide as Chief Information Officer and EVP Distribution.

Edwards will be based in Madrid, Spain.

His extensive experience will bring unrivalled experience in the travel industry that will contribute to the company’s effort in diversifying the business.

John Beveridge is the new General Manager and Area Director for Grand Hyatt Dubai. A UK national from Scotland, Beveridge has been a part of the Hyatt family since 1982 where he joined Hyatt Regency Dubai followed by Hyatt Regency Riyadh to Hyatt Borneo Management Services (Brunei) and then at Grand Hyatt Singapore after which he moved to Hyatt Regency Pusan in South Korea and then Hyatt Borneo Management Services. He was in Grand Hyatt Singapore in March 2000 and in Hyatt Regency Dubai in November 2008.

Golden Tulip Al Barsha Dubai

Four Seasons Hotels & Resorts Egypt

Four Seasons Hotel Damascus Damascus

Tarek Lotfy joined Golden Tulip Al Barsha as General Manager

Sherifa Issa is appointed as the new Director of Sales and

and Regional Revenue Director for Golden Tulip Al Barsha in the MENA Region to meet with the company expansion of new hotels in the region. Lotfy was working with Golden Tulip for more than 7 years and holds a Master’s Degree in Hotel Management.

He has an experience of for more than 17 years with international hotels like Le Meridien and Forte Hotels.

Marketing for Four Seasons Hotel Cairo at Nile Plaza and Four Seasons Hotel Alexandria at San Stefano. Issa is a Graduate from the American University in Cairo, with a major in Business Administration and has been passionate about the hospitality industry since very young. She has spent more than 13 years in the industry, starting off with the pre-opening team at Four Seasons Hotel Cairo at the First Residence as Sales Manager.

Aboud Haboury has been appointed as the new Director of Marketing. He first joined the Four Seasons family in 2006 as Director of Catering at Four Seasons Hotel Damascus and then took on the role of Director of Sales in September 2007. He is a Graduate in 1991 from Damascus Institute of Hospitality in Syria with a Diploma in Hospitality. His regional and international experience places him in an enviable position when it comes to understanding the preferences and requirements of marketing to regional and international guests.

Jumeirah Group Dubai Adrian Bradley has been appointed as the Chief Financial Officer for Jumeirah Group. Bradley joins Jumeirah Group from London & Regional Hotels, following an 11-year career at Hilton and an early career at PepsiCo and Millicom. He has an experience in variety of Finance roles with PepsiCo in the UK and Egypt, followed by a short period with mobile telecom operator Millicom in South East Asia. After which he has gained experience in the hotel industry with leading brands like Hilton International, etc.

Al Raha Beach Hotel Dubai Prachana Unakul is the new Human Resources Director for Al Raha Beach Hotel. He is a Thai national and comes with more than 25 years of experience in hotel Human Resources including 10 years with 5-stars hotels in Dubai (2000-2010) and after opening 4 new hotels under Accor Thailand in 2010-2011 he now joins Al Raha Beach Hotel. Unakul is deeply passionate and knows how to motivate others. Having travelled around the world visiting 19 countries in all continents, he understands and respects different cultures.

Remy Brigaudin has been appointed as the new Executive Chef for Al Raha Beach Hotel. French native Brigaudin has learned and mastered his culinary skills first in his hometown of Rouen. Then he decided to polish his classical and nouvelle French culinary skills in Parisian kitchens. He overseas all culinary operations and brings with him his creativity and love of food. He views it as a challenge to bring international expertise to every hotel to which he has been assigned.

Explore Ireland & Britain at UAE Travel Trade Workshops Tourism Ireland, in association with Visit Britain and Visit Scotland, hosted 2012 travel trade workshops in Abu Dhabi, Dubai and Kuwait from February 12 - 16. Building on recent promising developments in direct access routes between the UAE and Ireland, the workshops were designed to further enhance Ireland’s visibility and awareness among travel trade partners for 2012.