TravTalk Middleeast

A DDP PUBLICATION

Pages: 32

ddppl.com

travtalkmiddleeast.com

Vol. IX No. 5; May 2013

Jet-Etihad deal opens Gulf gateway ....................................................................04 Occupancy in Dubai hotels topmost in ME ..........................................................22 e-commerce for the Middle East region................................................................29

ATM 2013: Two decades of success Arabian Travel Market (ATM), the leading travel and tourism show in the Middle East, is in its 20th year. Bringing together inbound and outbound professionals in the travel and tourism sector, ATM showcases varied opportunities for hoteliers, tourism boards, airlines and overall travel technology.

S U S M I TA G H O S H

Abidos Hotels will debut at Arabian Travel Market with its own independent stand. The chain soft launched its first hotel in Dubai in December 2012 and has quickly emerged as a contender among the regional hospitality brands with an aggressive expansion strategy.

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he region once again has been driving the hospitality industry on a steady rise in hotel RevPar (revenue per available room) rates across many of the GCC countries, mushrooming hotel development in pipeline.

Reflective of the current status of its brand - bigger, wider and more interesting, Auris Hotels’ stand in ATM 2013 is set to expand, discover and explore business opportunities in Middle East and North Africa.

“We will continue to feature our web presence at various social media platforms as we have also launched our website in Arabic & Russian languages, and are looking ahead to translate it in other languages for more connectivity,” asserted Hatem Gasmi, Managing Director, Auris Hotels.

Commenting on the future plans Gasmi, informed, “Hopefully, we will materialise our presence in Saudi Arabia and launch the

Hatem Gasmi

Mina Habib

Managing Director Auris Hotels

Vice-President Abidos Hotels

In future, we are planning to reinforce eco-friendly and more sustainable concepts and management style

Auris Lodge in Sohar, Oman, an industrial hub by the sea with a booming economy.

The Saudi Arabia market has

We deemed it necessary to have an independent stand where we can comfortably welcome our trade partners

good opportunities to offer due to our latest participation in STTIM 2013, the biggest travel-trade show in KSA. In

Nasir Jamal Khan CEO Al Naboodah Travel and Tourism

Number of visitors will be higher due to additional outbound tour operators expected to attend ATM 2013

future, we are planning to reinforce eco-friendly and more sustainable concept and management style.”

Mina Habib, VicePresident, Abidos Hotels mentioned, “Though we are just starting our foray into hospitality, we have received excellent response from both guests and developers as well. Hence, we deemed it necessary to have an independent stand where we can comfortably welcome our trade partners and business associates while displaying our products and services.”

He added, “We are glad to take part in ATM to showcase our existing and upcoming hotels. It also presents a unique opportunity to see the extensive developments taking shape worldwide in terms of hotels and related industries like airlines, marketing and technology that are transforming our business.”

Foreseeing ATM 2013, Nasir Jamal Khan, CEO, Al Naboodah Travel and Tourism commented, “ATM 2013 will be more successful than 2012. The expected difference - UAE inbound tour operators will have much better exposure compared to 2012, number of visitors will be higher due to additional outbound tour operators from different parts of the world, expected to attend ATM 2013.”

The future plan for the organisation includes further developing Holidays (Outbound/Inbound) and introducing additional products and services. Their online web portal, including booking engine and payment gateway, will be ready for launch by the end of the second half of 2013.

“We are already catering to passengers travelling to Makkah and Medina in addition to other cities in Saudi Arabia. However, our Hajj and Umrah division is still under process, and is expected to be established in 2013,” he added.

Contd. on page 14

AVIATION FOREIGN EXCHANGE DIRHAM VALUE

(Subject to variation) Country

Currency

(As on 17-04-2013)

CN Buy

CN Sell

USA ..........................USD ................3.653..............3.685 UK ............................GBP ..............5.5220............5.7362

Jet-Etihad deal opens Gulf gateway Jet Airways and Etihad Airways recently forged a strategic alliance under the FDI policy of the Government of India that is set to bring significant passenger benefits, creating a joint network of 140 destinations.

Egypt ........................EGP ................0.605..............0.711

T T B U R E AU

Euro ..........................EUR ..............4.7049............4.8977 Canada......................CAD ..............3.5394............3.6734 Bahrain ....................BHD ..............9.5739............9.9137 Oman ........................OMR................9.405............9.6512 Kuwait ......................KWD............12.7044..........13.1352 Saudi Arabia ............SAR ..............0.9625............0.9972 Qatar ........................QAR ..............0.9944............1.0209 Australia ..................AUD ..............3.7684............3.8803 Japan ........................JPY................0.0369............0.0387 Philippines ................PHP ..............0.0872............0.0895 Singapore..................SGD ..............2.9119............3.0408 India ........................INR................0.0656............0.0680 Pakistan ....................PKR ..............0.0366............0.0378 Bangladesh ..............BDT ..............0.0459............0.0478 Sri Lanka ..................LKR ..............0.0287............0.0298 Nepal ........................NPR ..................0.05..............0.056 Morocco ....................MAD................0.405..............0.525 Switzerland ..............CHF ..............3.8711............4.0368 South Africa ..............ZAR ................0.485..............0.553

fic at our airports, and create job opportunities.

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tihad Airways and Jet Airways have agreed that the former will subscribe for 27,263,372 new shares in Jet Airways at a price of `754.74 per share. The value of this equity investment is US$379 million and will result in Etihad Airways holding 24 per cent of the enlarged share capital of Jet Airways.

An amount of US$150 million will be invested by Etihad Airways by way of a majority equity investment in Jet Airways’ frequent flyer programme ‘Jet Privilege’, subject to appropriate regulatory and corporate approvals and final commercial agreements which are expected to be completed within the next six months.

James Hogan, President and CEO, Etihad Airways said, “The Indian market is fundamental to our business model of organic growth partnerships and equity

From left: Captain Hameed Ali, Acting CEO, Jet Airways; James Hogan, President and CEO, Etihad Airways, Naresh Goyal, Chairman, Jet Airways and James Rigney, Chief Financial Officer, Etihad Airways, seen here after the announcement of their strategic equity alliance

investments. This deal will allow us to compete more effectively in one of the largest and fastest-growing markets in the world.”

Current estimates predict the size of the Indian market to grow to 42 million travellers over the next five years at a rate of 10 per cent per year, while the Indian middle class, which provides the majority of air travel demand, is forecast to grow

by 200 million, over the next eight years.

Naresh Goyal, Chairman, Jet Airways was thankful towards the Government of India for introducing the reform of allowing foreign direct investment into civil aviation in India.

“Infusion of FDI in the domestic sector will result in the improvement of the economics of aviation, grow traf-

I have no doubt that this partnership with Etihad Airways is a winwin situation for all our stakeholders, especially our guests, who will now have access to a much expanded global network.”

With this alliance the new India-Abu Dhabi routes and Jet Airways will be able to establish a Gulf gateway for flights to the US, Europe, Africa and the Middle East.

Etihad Airways currently flies to nine Indian destinations including Delhi, Chennai, Mumbai, Kozhikode, Thiruvananthapuram, Hyderabad, Bengaluru, Ahmedabad and Kochi, with a total of 63 flights per week.

AVIATION

MAY, 2013

TRAVTALK

5

It’s the start of a new era!

Emirates and Qantas’ celebrated partnership bringing together two of the world’s great aviation brands. Marking the official start of the enterprise, the first Qantas flight departed from Sydney and Melbourne to London via Dubai on March 31, 2013. This marks the start of a new era for global aviation.

S U S M I TA G H O S H

E

mirates and Qantas brands are an excellent match. Through close codesharing arrangements, the

“Our two airlines offer the largest joint fleet of Airbus A380s, and travellers will be welcomed through the world’s only all-A380 terminal at Dubai International

we are offering. Travellers of either airline can leverage many of their privileges when they fly on the joint network, including earning points, redeeming flights and accessing lounges,” added Clark.

Alan Joyce, Qantas, mentioned,

Tim Clark, President, Emirates Airline and Alan Joyce, CEO, Qantas in partnership bringing together two of the world’s great aviation brands

partnership will combine Emirates’ network of more than 60 in Europe, Middle East and Africa. Qantas’ network exceeds 50 domestic and regional destinations in Australia with nearly 5,000 flights every week.

Airport, the geographical centre piece of the partnership,” added Tim Clark, President, Emirates Airline.

“The frequent flyers will be majorly benefitted with the range of products

CEO,

“The partnership will make long-haul travel more flawless and faster for millions of Australians.

Since today, our customers from Adelaide, Brisbane, Perth, Melbourne and Sydney will have onestop access to 65 destinations in the Middle East, North Africa, the UK and Europe through the joint Qantas and Emirates network.”

By travelling via Dubai, Qantas’ customers can connect to Emirates network into Europe and the UK and fly directly to their destination, Joyce added. “Before today, Qantas network offered five one-stop codeshare destinations into Europe and the UK with our partners. From today, we offer access to 32 destinations in Europe on the combined Qantas and Emirates network.”

Dubai Airports opened Concourse A at Dubai International Airport's Terminal 3 this year, specifically built for Airbus A380s.

Emirates currently flies 31 A380s with another 59 on order.

The opening of 20 new gates at the airport is part of the city-state's plans for the facility to become the busiest in the world by 2015.

Exclusive Gala Dinner to celebrate the launch of the world's new leading airline partnership between Emirates and Qantas at Atlantis, The Palm on April 1, 2013

GUEST COLUMN EDITORIAL Mediterranean resorts target GCC tourists

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et to celebrate its 20th anniversary, Arabian Travel Show 2013 has grown to be the largest showcase of its kind in the region and one of the biggest in the world.

The latest statistics from ATM organiser, Reed Travel Exhibitions, reveal that demand from new exhibitors at ATM has pushed show floor space to over 22,000 sqmt, a 6 per cent increase over ATM 2012. In addition, there are 27 more exhibition stands, up 7 per cent and 98 new companies covering over 2,160 sqmt that will be exhibiting.

Tourist arrivals in the UAE are forecast to grow at a CAGR of 5.3 per cent between 2012 and 2022, with hotel supply also expected to increase from the present 96,992 hotel rooms in Dubai and Abu Dhabi, to a total of 125,383 hotel rooms in 2016.

New to the 2013 event, ATM is launching the ‘Digital and Technology Day’ which will focus on online travel developments, showcasing headline speakers from across the industry.

Exhibitor demand from countries along the Mediterranean coast have been particularly strong this year, as the tourism industries in Turkey, Morocco and Egypt turn their attention to the outbound GCC market.

GCC travellers are obviously a key target market for Mediterranean destinations.

But with traditional western European source markets facing tough economic challenges, it could cause tourism receipts to decline. Thus, the relevance of the GCC markets becomes even more pronounced.

Luxury & leisure with eyes on MICE The Jumeirah at Etihad Towers opened in November 2011, and not long after that momentous occasion, we marked our participation at ATM 2012.

This year, we will be present at ATM 2013 in full force and will be represented at the event at both the Abu Dhabi and Jumeirah stands.

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ur participation at ATM 2013 is aimed at consolidating our customer base which comes from abroad and well-diversified corporate and leisure segments.

Jumeirah at Etihad Towers hotel, which rises majestically from its resplendent beach setting in the UAE capital, epitomises luxury. Offering

ballroom, 13 meeting rooms, Chairman Suite, Bridal Suite and Business Centre, is one of the key features of the hotel. It has a capacity to hold 1,500 delegates at any given point of time.

Our corporate business, besides Europe and the Middle East, has also been

In 2012, travel agents have been responsible for getting us 24-25 per cent of our business Doris Greif General Manager, Jumeirah at Etihad Towers

breathtaking venues and outstanding facilities for both its corporate and leisure customers, its 382 elegantlyappointed rooms and suites afford some of the most stunning views of Abu Dhabi and the Arabian Gulf.

A lot of our corporate businesses from the MICE segment is sourced from the western world, Europe in particular. As far as medical industry events go in conjunction with MCI, who are our key partners, we have hosted important conferences related to medical issues in the Middle East.

Besides, recently we were the official venue of the World Travel & Tourism Council Global Summit in Abu Dhabi held in April. Our partnerships in Abu Dhabi with various ministries in the Government of the United Arab Emirates has fructified into major national-level events being hosted by us.

Our conference centre, with its expansive Mezzoon

coming from countries in Asia and North America.

Indian private companies, banking organisations and analysts on a regular basis have been key clients.

On the leisure front, it is tourist numbers from Germany, followed by the UK, Russia China, Japan and Korea, which are on the upswing. Also encouraging are the number of guests from Australia who select Abu Dhabi as a stopover destination.

In December 2012, direct Etihad and Alitalia flights from Rome saw heavy leisure business coming from Italy. China is proving to be another huge source of business for us in this segment.

India too is a major market.

Groups from India come on extended weekends, either en route to their summer vacations in their country or on their way back to the UAE. They stay for 3 to 4 nights, exploring the city, especially its dining hotspots. For culinary options, we have a

The ongoing effects of the Eurozone crisis has prompted popular Mediterranean destinations to target growth opportunities in the GCC markets at Arabian Travel Market, which reports a sell-out show ahead of its 20th anniversary event.

Publisher : SanJeet Director : Sumeera Bahl Editor : Deepa Sethi Assistant Editor (ME) : Susmita Ghosh Desk Editor : Archana Sharma Sub Editor : Ramya J.S. D’Rozario Design : Ruchi Sinha / NN Misra Head Sales & Marketing (ME) : Akassh Kapoor Manager Advertising : Geetika Pathak Circulation Manager : Ashok Rana Manager Production : Anil Kharbanda

Durga Das Publications Private Limited Printed at System Graphics India Pvt. Ltd. A-1, Naraina Industrial Area, Phase-I, New Delhi - 28 India

Travel agents are very important for our business.

In addition to lining up a number of familiarisation trips, we are coordinating with the tourism authorities in Abu Dhabi to fly agents in and host the city, as showcasing the destination is equally important.

The results are there to see, with the number of guests on the increase. In 2012, travel agents have been responsible for getting us 24-25 per cent of our business. Our summer plans for them incorporate more competitive rates and additional incentives.

Our March launch of a unique line-up of private event packages based on the themes of sea and water bear testimony to our innovation in luxury products. These packages involve party events taking place either ‘above or besides the Arabian Gulf’, or in one of the hotel’s three swimming pools.

Dhabi’s cityscape, Corniche and the Arabian Gulf.

The ‘Besides Water Group-Event Package’ is for groups seeking their own gourmet private beach party and includes live BBQ cooking stations and free flowing beverage options for three hours. The ‘In Water GroupEvent Package’ allows groups not only to live it up and get wet in one of the hotel’s three pools, but whets the appetite with an intimate poolside BBQ setting.

Noted for its gourmet excellence and expertise in staging unique corporate, private and conferencing events, our hotel has been inundated with a slew of accolades, which include ‘Overall Best Business Hotel in the Middle East’, Business Traveller Middle East Awards 2012; ‘UAE’s Leading Hotel’, World Travel Awards 2012; ‘World’s Leading Meetings & Conference Hotel’, World Travel Awards 2012 and ‘Middle East’s Leading Wedding Venue’, World Travel Awards 2012.

The ‘Above Water Group-Event Package’ provides groups with a 3-hour package of free-flowing beverages at one of Abu Dhabi’s most striking locations. The terrace deck above Scott’s restaurant located above the Arabian Gulf provides a unique al fresco setting of distinction for corporate and private party gatherings.

We offer the same package at Abu Dhabi’s highest venue point – the Observation Deck, located 300 mt above the UAE capital, provides 360 degree panoramic view of Abu

Doris Greif, General Manager, Jumeirah at Etihad Towers

Connecting borders Nevine Albert, Director of Public Relations & Communications, Millennium Hotel Abu Dhabi met Elhamy ElZayat, Chairman, The Egyptian Tourism Federation and its five Chambers and also the Chairman & CEO of Emeco Travel, during his visit to the hotel in his most recent trip to Abu Dhabi. Albert highlighted Egypt's pioneer and solid position as one of the favourite destinations for tourists, illustrating the unique relationship between Egypt and the UAE.

Offices: TRAVTALK is published

by SanJeet on behalf of

dizzying choice of international cuisine served at nine different restaurants in the hotel.

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TRAVTALK is a publication of Durga Das Publications Private Limited.

All information in TRAVTALK is derived from sources, which we consider reliable and a sincere effort is made to report accurate information. It is passed on to our readers without any responsibility on our part. The publisher regret that he cannot accept liability for errors and omissions contained in this publication, however caused. Similarly, opinions/views expressed by third parties in abstract and/or in interviews are not necessarily shared by TRAVTALK. However, we wish to advice our readers that one or more recognised authorities may hold different views than those reported. Material used in this publication is intended for information purpose only. Readers are advised to seek specific

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AVIATION

TRAVTALK MAY, 2013

Air China plans big for ME region Keeping in mind Dubai‘s unique position and huge market value, China’s national flag carrier, Air China sees for itself a promising future in the region. The expansion plans entail an increase in flight frequencies to the region.

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uring the past four years, Air China’s Dubai-Beijing flight’s RASK (Revenue Available Seat

2013. Moreover, as compared to four years ago, Air China’s Dubai’s annual sales revenue increased by a whopping 88 per cent.

“This optimistic outlook is largely due to the support rendered by the travel agents, helping the airline become more competitive in the UAE market,” Wang Zhiyong General Manager Air China UAE

Kilometer) rose by 25 per cent and its business class revenue soared by over 50 per cent year-by-year. Its passenger load factor reached 87 per cent in 2012, 94 per cent in the first two months of

expressed Wang Zhiyong, General Manager, Air China UAE. “To recognise and express the airline’s gratitude to the travel trade in the UAE contributing support to its success during 2012, we at Air China Dubai office celebrated Agents Awards Night on March 20, 2013 at the

Crowne Plaza Hotel, Deira, Dubai. The top 10 producing agents were felicitated at the function and this will be a regular annual event,” added Zhiyong.

The UAE has been historically a strategic overseas base for Air China, which stretches back to 30 years, when Sharjah served as the largest overseas hub in the airline’s network.

With the aid of Air China’s Beijing hub and strong route network, travellers can quickly reach 100 domestic cities in China and easily transfer to Japan, Korea, North America, Australia and other Asia Pacific countries.

Air China posts a profitability rising from RMB 15.08 billion in 2010 to RMB 10.4 billion in 2011 and to RMB 7.01 billion in 2012.

Air China Dubai office celebrated ‘Agents Awards Night’ on March 20, 2013 at Crowne Plaza Hotel, Deira, Dubai. The top 10 producing agents were felicitated at this planned-to-be regular annual event hereafter

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HOTELS

TRAVTALK MAY, 2013

Eyeing 25% growth in 2013 Focussing on GCC, Europe With a present portfolio of 70 properties throughout the Danat Hotels & Resorts will add 2 properties to its Middle East and Africa, Rotana has an aggressive existing portfolio of hotels in Abu Dhabi in 2013 and is expansion plan which it aims to execute this year. all set for Arabian Travel Market 2013.

S U S M I TA G H O S H

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he crux of the Group’s participation at ATM 2013 is to renew its association and forge new ones with top quality regional and global buyers, with a view to notching up solid bookings during the course of the current year. Rotana’s optimistic outlook as regards to its ATM participation is largely due to the success it received at last year’s show.

“Rotana has set for itself a growth target of 25 per cent in 2013 vis-à-vis 2012,” informed Vicky Varfis, Corporate Vice-President, Sales and Revenue, Rotana.

“Solid partnerships, both locally and globally built on loyalty, are the way to go to achieve one’s long-term objectives in this regard,” she added.

Rotana’s strategy has been simple. “We don’t put all our eggs in the same basket,” she further said, stressing on Rotana’s strategy of develop-

ing four brands to cover four different segments, is part of their success story. Rotana Hotels & Resorts, Centro Hotels by Rotana, Rayhaan Hotels & Resorts by Rotana and Arjaan Hotel Apartments

by Rotana, each offer the same impeccable Rotana service-excellence to their distinct target audiences, be they leisure or business travellers or the local community.

“The travel agents are the major source of business,” she said, adding that many new markets are opening up as a result, including Australia, South America, China and India. “It’s an upward trend,” she asserted.

FAM trips have been organised for the travel trade from a number of countries that show promise. Besides, the Group has appointed 12 international sales officers to tap the enormous business

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“As part of plans to sign more hotels and develop new brands under the Danat umbrella, is the Q3 2013 opening of its Danat Residence and Hotel Apartments,” revealed Rawass.

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ostering new partnerships in addition to strengthening existing ties with travel agents, DMCs and tour operators would be the Abu Dhabi-based hotel chain’s thrust at ATM 2013.

Vicky Varfis Corporate Vice-President Sales and Revenue, Rotana

potential that Russia, China, UK, India, Germany, and even countries in the Middle East, like Saudi Arabia and Bahrain show.

Rotana’s ambitious plans will see it doubling in property numbers by 2016end to 2017-beginning, visà-vis the 70 properties it owns as of today. This is to support the growing number of tourist arrivals in 2012 as compared to 2011, with the UAE properties registering 40 per cent increase.

“Our participation at the event will be an eye on raising the number of leisure and business traveller, particularly those from Europe,” asserted Rima Rawass, Group Marketing Manager, Danat Hotels & Resorts.

“Meeting up with our partners in the continent would, therefore, be high on our agenda. In this regard, we would also be looking to broaden our online GDS channel base,” she added.

Rima Rawass Group Marketing Manager Danat Hotels & Resorts

Danat Hotels & Resorts (DH&R), the Hotels Management Division of National Corporation for Tourism & Hotels, has marked the beginning of 2013 with good occupancy numbers.

With the opening of its new hotels in Abu Dhabi, DH&R’s sales strategy stresses high occupancy with lower ADR, observing business mainly from long stay, leisure, corporate and MICE segments.

DH&R is also rolling out special spring and summer weekend packages targetted at families from its main feeder markets in the GCC. Germany, Switzerland, UK, Russia and China constitute their additional feeder markets.

Its significant refurbishment spree has seen the recent addition of 144 rooms to the Al Raha Beach Hotel.

Three new specialty restaurants will provide guests varied dining experiences.

Renovation of rooms at the Sands Hotel and construction of a Lebanese restaurant and a new spa is also slated, in addition to complete renovation of two of Danat Al Ain Resort’s restaurants.

HOTELS

MAY, 2013

TRAVTALK

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Marking 7% rise in 2012 A launch like none other Gloria Hotels’ plans for the future entail further Pullman recently marked the opening of its 317-room development of the brand and establishing more Pullman Dubai Deira City Centre with a one-of-a-kind properties in the key MENA area. ‘eventainment’ programme to entertain guests.

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“Having notched 7 per cent growth trajectory in 2012 as compared to 2011, quite sizeable, considering the extent of our inventory, we have set an ambitious target for 2013,” uttered Farid.

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oth existing Gloria Hotels’ properties exemplify their ‘Comfort Living’ concept will be delivered at their new property Al Fairoz Al Masy Gloria Hotel opening in Madina, Saudia Arabia in May, 2013.

The brand has been synonymous with invigorating guest experiences. From exceptional executive rooms and delectable dining choices to soothing spa treatments, from high-tech business facilities to home-away-fromhome family settings, the Gloria Hotel has on offer services that are state-of-the-art.

“All our properties – the Gloria Hotel at Sheikh Zayed Road which opened in 2010, the Yassat Gloria in the Tecom Area, which opened in 2012 are distinguished by their range of premium luxury facilities,” informed Freddy Farid, Cluster General Manger, Gloria Hotel Dubai.

Freddy Farid Cluster General Manger Gloria Hotel Dubai

With 2,029 suites and apartments, Gloria Hotel, Dubai enjoys the status of being the largest all-suites hotel in the Middle East. Both existing properties are positioned as part of a premium hospitality brand that caters to an increasingly international clientele, including guests from Europe and the Middle East, borne out by the Gloria Hotels’ website, which is now in four different languages (Arabic, German, Russian and English).

“The travel agents are our main partners. They have been supporting us by generating the business that we initially set out to achieve in different markets.”

The Elixir Health Clubs – the Group’s branded fitness centres are part of both the Gloria Hotel and Yassat Gloria Hotel Apartments.

Gloria Hotel has a 505 sqmt meeting and banquet hall to accommodate various events. Great meeting facilities offer business guests a stunning view of the Dubai cityscape.

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he occasion saw the launch of the first-ever Pullman Artnight, an innovative art project in Dubai. A preview of the art collection was presented during the evening’s event.

The art project gave free rein to the chosen artists to dress different spaces of the new Pullman hotel. The guests embarked on an exciting journey to discover Pullman Dubai Deira City Centre’s key features.

Located in the Deira district, connected to one of the city’s largest malls, the hotel Accor’s upscale brand for international seasoned travellers, has undergone a complete refurbishment to reflect the brand’s creative DNA. Christophe Landais, Managing Director, Accor Middle East, outlined Pullman’s commitment to further strengthen their position in the region.

Christophe Landais Managing Director Accor Middle East

Pullman Dubai Deira City Centre would be the choice hotel for business and leisure travellers

"Pullman Dubai Deira City Centre would be the choice hotel for business and leisure travellers. We are currently operating four Pullman hotels in the Middle East.

Two more are to be added, the 354-room Pullman Dubai Jumeirah Lakes Towers, which will open in 2013 and the 468-room Pullman Doha West Bay will open in 2015," revealed Landais.

On refurbishment to be executed shortly in October 2013, the hotel will have an entire floor dedicated to meetings and events with nine entirely renovated meeting rooms constituting meeting space of 909 sq mt. This revamp would feature the Pullman co-meeting concept.

It will offer comfort and connectivity, encouraging dedication and cohesion. Among the hotel’s services are a fully dedicated team to deal with all last minute details to ensure the success of all professional events.

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NTO

TRAVTALK MAY, 2013

ME visitors to travel in luxury

New Qatar airport opening delayed

Under the banner, Incredible India, the entire gamut of tourism potential is on show during the Arabian Travel Market (ATM) 2013. Middle East is an important market for luxury travel to India.

The opening of Qatar's new Hamad International Airport (HIA) faced another 11th-hour delay, this time for not meeting newly-introduced safety and security requirements mandated by the Civil Defence Department.

The Airport project which has been completed by a number of international contractors, supervised the system-readiness of the airport and issued international certificates in the domain of safety and security.

The airport has already suffered a number of delays, after missing its original target to commence operations

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More than 50 participants representing the tourism diversity of heritage, nature, culture and wellness from India will be present at ATM 2013.

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his segment has registered a growth over the last few years especially for the luxury trains of India.

Visitors from the UAE, Saudi Arabia, Kuwait and Bahrain form a critical market for luxury trains in India.

Travelling on these trains is an excellent way to explore the country without compromising on comfort. Some of the tourist luxury trains of India are The Deccan Odyssey, The Royal Rajasthan on Wheels, The Maharaja’s Express, The Golden Chariot, The Palace on Wheels and so on. In ATM 2013, the Indian Railway Catering and Tourism Corporation (IRCTC) will showcase the Maharajas’ Express, the newest and the first luxury train to journey across the whole country.

Vikas Rustagi Regional Director (West Asia & Africa) India Tourism, Dubai

The Maharaja’s Express offers five itineraries to discover and explore the treasure trove of India. The highlights of the luxury train include all inclusive prices with meals, sightseeing including entrance fees, opportunity to meet Indian royalty, choice of optional excursions and luxurious spas at hotels and valet service round the clock.

“One of the highlights at ATM 2013 would be to depict India as a multi-faceted tourist destination for luxury, wildlife and medical tourism potential of the country,” informed Vikas Rustagi, Regional Director (West Asia & Africa) India Tourism, Dubai.

The India pavilion will include 28 individual booths. State Tourism Boards of India, Air India, Tea Board of India along with a large number of tour operators, travel agents,

hotelier, wellness/ayurvedic/spa – all will participate to showcase brand ‘Incredible India’.

“Visitors to the pavilion will be able to sample the famous ‘Indian tea’, which is being promoted by the Tea Board of India and the women will get a traditional ‘mehendi’/ ‘henna’ experience, and also witness cultural performances. Two Kathakali artistes are being specially flown from India,” added Rustagi.

The foreign tourist arrivals to India have witnessed a steady increase over the years, touching 6.29 million in 2011, a spurt of 8.9 per cent increase over 5.78 million tourist arrivals in 2010. The Ministry of Tourism has set an aim to increase India’s share in international tourist arrivals from 0.6 to 1 per cent by 2016.

in 2010. This was moved to November 18, 2011 and then to December 12, 2012 (12/12/12) and now April 1, 2013.

Plans were afoot for the soft opening operations of the Hamad International Airport for some 10 passenger airlines. Qatar Airways’ had planned to move its entire operations from the current Doha International Airport (DIA) to Hamad International Airport (HIA) by the end of the year. During the first expansion phase, this new Euro 15 billion airport had planned to handle 28 million passengers.

Air Arabia increases services to KSA Air Arabia announced the launch of non-stop services to Abha in Saudi Arabia, from Sharjah. Beginning May 22, 2013, Air Arabia will offer three weekly flights to Abha.

Operating on Mondays, Thursdays and Saturdays, Air Arabia’s Abha service will depart from Sharjah International Airport at

12.50 and arrive Abha International Airport at 14:40. Return flights will depart from Abha on the same days at 15:20 and arrive in Sharjah at 19.10. In addition to Abha, Air Arabia operates non-stop flights to Riyadh, Jeddah, Madina, Dammam, Qassim, Yanbu and Taif in Saudi Arabia.

14

COVER STORY

TRAVTALK MAY, 2013

A venue to discover & explore opportunities Contd. from page 1

Bin Majid Hotels will unveil their new corporate identity and new properties at ATM 2013. Nehal Hotel, a 134-room and suites hotel, the first property in Abu Dhabi and Santorini Hotel, a 265-room and suites hotel, the first man-made island project in Ras Al Khaimah, are scheduled to open by end of 2013.

Dr Ali Kasapbashi, Group General Manager, Bin Majid Group expressed, “ATM is always the best venue to introduce, promote, and demonstrate our products and services to existing and potential partners. The new logo will reflect the direction that we are heading while the new properties will cater to the demand of our leisure and business guests.”

To strengthen its existing business relationships, meet potential partners, including B2B and B2C prospects, Ramada Downtown Dubai, aims to maximise visibility, promote Dubai as a destination and identify new trends.

Dr Ali Kasapbashi

Wael El Behi

Group General Manager Bin Majid Group

General Manager Ramada Downtown Dubai

ATM is the best venue to introduce, promote, and demonstrate our products & services to existing and potential partners

While announcing its participation in ATM 2013, Wael El Behi, General

We had a good turnout from our participation in ATM 2012 and we set sights on better results this year

Manager, Ramada Downtown Dubai said, “ATM plays an important role in reinforcing

Iftikhar Hamdani General Manager Ramada Hotel and Suites Ajman

The timing of ATM, before the peak of the summer season for GCC travellers, plays a vital role in promoting our hotels

various areas of our business.

It provides an excellent opportunity to promote the

hotel to the travel trade sector, which caters both leisure and corporate guests. We had a good turnout from our participation in ATM 2012 and we set sights on better results this year, as new exhibitors and visitors are expected to attend. This year, we aim to strengthen our brand position in the region and achieve an international mix of guests.”

Attending this year’s Arabian Travel Market (ATM), Ramada Hotel & Suites Ajman intends to maintain status as the leading hotel through new and existing business ties. It will promote Ajman as a tourist and business destination, and maintain the property’s high occupancy.

In 2012, Ramada Hotel and Suites Ajman achieved 95 per cent occupancy, the highest in the northern Emirate. It aims to continue to be in the lead for 2013 by introducing the property and destination, seeking new ties and strengthening business relationships with existing partners during ATM.

Iftikhar Hamdani, General Manager, Ramada Hotel and Suites Ajman, said, “The Arabian Travel Market is an excellent platform to meet regional and international contacts. We set sights on maintaining the hotel’s outstanding performance through our participation.”

He noted, “We recently opened the doors of Ramada Beach Hotel Ajman, which is expected to enhance the tourism business in the Emirate. The timing of ATM, before the peak of the summer season for GCC travellers, plays a vital role in promoting our two hotels.”

New Launch Bin Majid Hotels will unveil their new corporate identity and new properties at ATM 2013 Nehal Hotel, a 134-room and suites hotel, the first property in Abu Dhabi and Santorini Hotel, a 265room and suites hotel, are scheduled to open by end of 2013

16

GUEST COLUMN

TRAVTALK MAY, 2013

Upgrade to meet growing changes

GCC now a major air travel hub

Finding applicants with the right skills to run a travel & tourism business can be a challenging job in today’s tech-savvy environment. However, a right approach can make this job interesting.

A phenomenal surge in air connectivity by the world’s fastest growing carriers and the rapidly expanding airports have turned the Arabian Gulf states into the world’s newest travel hub.

According to a study published for The Airport Show, which will take place from May 6-8 in Dubai, GCC airports are expected to handle as much as 250 million passengers by 2020, while Dubai is set to become the world’s busiest airport by 2015.

As the study revealed, the aviation sector was fast to realise the potential that the GCC’s privileged location holds. With almost two billion people within 2.5 hours reach by air, the region has a unique geographical advantage that can fuel not only the sector, but the local economies in general: the aviation industry is projected to create an additional 294,000 jobs over the next 15 years.

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he Corporate Executive Board says 10 new talents now define top performers, including: 1.

Ability to Prioritise

2.

Works well in teams

3.

Organisational Awareness

4.

Effective Problem Solving

5.

Self-Awareness

6.

Proactivity

7.

Ability to Influence

8.

Effective Decision Making

9.

Learning Agility

10. Technical savvy Looking to hire individuals who exhibit promise in these areas?

Here are five traits to look for in new hires to determine if they’ve got what it takes to succeed.

Communication Skills Top hires will exhibit superior ability to listen, write and speak. All prove essential when it comes to receiving,

the ability to juggle all with aplomb is crucial. Effective multi-tasking is achieved when work is completed both efficiently and correctly, and

Powerful organisational skills alone do not great managers make, but they do help drive job candidates to be more professional, efficient and productive Scott Steinberg Founder, TechSavvy Global

interpreting and giving direction. Likewise, a sense of social intelligence is also vital: Employees need to be able to understand where peers, colleagues and customers are coming from so they can better act on this information.

Multi-Tasking Employees will be simultaneously involved in several projects, tasks or initiatives –

with a minimum of inefficiency and stress. Tomorrow’s workers must be wellequipped to handle multiple tasks.

Enthusiasm Enthusiasm goes hand-inhand with passion and positivity, all of which can make a noticeable difference in stressed, strained and/or hectic work environments.

According to the Wharton

School at the University of Pennsylvania, positivity isn’t only contagious. It also has an impact on overall job performance, decision-making, creativity and turnover.

Decision-Making Ability Problem solving is a skill that sits somewhere at the nexus of creativity, levelheadedness and logic. Those who exhibit it demonstrate a proven ability to objectively interpret incoming signals, and act both thoughtfully and with grace when a solution is needed. Top performers aren’t just strategic thinkers – they can keep a cool head when situations arise and stay on task without the need for micro-management.

Organisation The possession of solid organisational skills can be an asset to any worker, indicating that an employee is selfdisciplined enough to gather the necessary information

and data to keep tasks both well-managed and on-schedule – important traits for any leader. Powerful organisational skills alone do not great managers make, but they do help drive job candidates to be more professional, efficient and productive.

(Bestselling leadership and innovation speaker Scott Steinberg is a regular on the international lecture circuit, and heads management consulting and corporate training firm TechSavvy Global.

A top-rated provider of keynote speeches, workshops and seminars, he’s been seen in 600+ outlets from CNN to NPR. For more, visit his website at www.AKeynoteSpeaker.com.)

New address in Dubai Buoyed by 36 per cent growth in passenger traffic from Dubai in the last two years, a period which saw flights operating to full capacity, Turkish Airlines, the national carrier of Turkey opened its new office in Dubai.

T T B U R E AU

seats bookings on the Airline’s flights on this sector reflected the increasing business and trade relations between the two countries.

She added,

T

he new sales office of Turkish Airlines, which was voted as the ‘Best Airline in Europe’ - the second year running in 2012, is located in Emaar Square, Downtown Dubai. It was officially opened in the presence of Sefik Vural Altay, Ambassador of Turkey to the UAE.

In 2013, the Airline celebrates 30 years of flying to Dubai and now operates 14 weekly flights from the Emirate, connecting travellers to 221 cities globally across 98 countries, the largest country network for an airline.

The Airline also recently announced flights to

Ayse Misirli Mirza General Manager Turkish Airlines Dubai

Houston, with attractive ticket prices from Dubai to the airline’s 5th destination in America.

“The increase in passenger numbers from Dubai was a testament to the growth in demand from both business and leisure travellers to Turkey from the UAE,” informed Ayse Misirli Mirza, General Manager, Turkish Airlines Dubai. “The significant increase in business class

“With competitive pricing to Turkey and beyond, along with most convenient inflight services, the upward growth is expected to continue.”

Turkish Airlines traffic revenues from the Middle East grew 13 per cent, complemented by an increase in available seat numbers by 24.8 per cent and load factor gaining 3.5 points. The company’s growth is also in line with the recent IATA announcement that Middle East airlines posted the strongest growth rates for the start of 2013, particularly in business class travel growth, outperforming the global industry average by tapping into the demand from emerging markets.

CRUISES

MAY, 2013

TRAVTALK

17

Costa’s bond with Dubai for cruises In recognition of the importance of Dubai to the sector, Costa Cruises chose to celebrate an important milestone in the city, its 65th anniversary on March 31, 2013. A landmark event, the first for an Arab nation, occurred in 2010. It was the naming ceremony of the leading cruise line’s C.S. Costa Deliziosa, when on her inaugural voyage.

S U S M I TA G H O S H

I

t was in 2006 that Costa Cruises, followed by Aida Cruises, started bringing in cruise tourists to Dubai. The 2011 commissioning of a state-of-the-art cruise terminal opened the floodgates, and today, the city wears the mantle of being the region’s premium cruise destination.

“That momentous occasion at the UAE’s Port Rashid in Dubai, made Costa Cruises the pioneer of cruise tourism

to this part of the world,” asserted Hamad M Bin Mejren, Executive Director of Business Tourism at the Dubai’s Department of Tourism and Commerce Marketing (DTCM).

In 2011, when Dubai’s new cruise terminal came up, 7,000 passengers were ferried in. The year 2012 saw an exponential jump to 407,000 cruise tourists. “But in 2006, we reckon was the turning point for the sector in the

UAE. Although we have been promoting this industry since the late 90s, it was not before 2006 that a major cruise line decided to moor its ships at a port in Dubai,” Bin Mejren further added.

Costa and Aida ships’ visits to Dubai preceded a beeline for the port by other cruise lines, like the Royal Caribbean International in 2010 and TUI in 2012. MSC is joining the list next season.

“An important factor that has worked for us is the close co-ordination with our partners in the region, which include regional port and tourism authorities.

In addition, we have been hosting roadshows for

(Winter 2013-2014) and Costa Serena (Winter 2014-15).

Hamad Bin Mejren, Executive Director of Business Tourism, DTCM, Helal Al Marri, Director General, DTCM, Captain of Costa Atlantica, Jamal Humaid Al Falasi, Director, Cruise Tourism, DTCM

travel agents, exhibitions and other tourism events in GCC countries. Moreover, a recent decision approving issue of multiple entry visas to cruise passengers will provide added impetus to the sector,” he informed.

“DTCM is vigilant in rendering service and support to the cruise lines. We are sure that the bond between us will only grow stronger in the years to

come,” asserted Helal Al Marri, DTCM DirectorGeneral.

Meanwhile, Dario Rustico, Sales and Marketing Central Europe, Africa, Middle East and India Director, Costa Cruises, said that Costa’s close and uninterrupted relationship with Dubai would continue for the following seasons when Costa will be positioned in the region - Costa Fortuna

Future plans include exploring new key markets like China, India Russia, South Africa and South America. In this regard, the planned construction of two additional cruise terminals in collaboration with DP World would propel the sector’s growth in Dubai to the next level.

Projections place the number of cruise ships expected to call on Dubai to 120 by 2015, carrying 450,000 tourists to the city’s shores.

Boosting Numbers In 2011, when Dubai’s new cruise terminal came up, 7,000 passengers were ferried in. The year 2012 saw an exponential jump to 407,000 cruise tourists

18

NEWS

TRAVTALK MAY, 2013

Russian arrivals on the rise Now across 4 continents With Sharjah earning major Islamic and Arab World Ethiopian Airlines (Ethiopian) is extensively expanding accolades, ATM 2013 is an opportunity to showcase its network in 2013 by adding destinations in Africa, Asia and South America. the Emirate’s myriad tourist attractions.

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eferring to the pace of investment in hospitality, leisure, healthcare, roads and transportation infrastructure, the master plans are all in place for a host of world-class facilities.

Elaborating on the Emirate’s participation at ATM 2013, Khalid Jasim Al Midfa, Director-General, Sharjah Commerce and Tourism Development Authority (SCTDA) said, “Major entities like Sharjah Healthcare Authority, which is opening soon and Sharjah Museums Department were very active signing contracts at ITB. ATM 2013 too would see a similar level of participation.”

The Authority exerts every effort in co-operation with various government and private sector players to ensure on time implementation of various projects and provision of world-class facilities and services for international tourists.

Khalid Jasim Al Midfa Director-General, Sharjah Commerce and Tourism Development Authority

Sharjah has been traditionally popular for travellers from Europe, especially those from Russia and Germany.

The year 2012 saw 47 per cent increase in Russian tourist arrivals with 304,978 visiting the Emirate as against 207,671 in 2011.

Russian tourists constituted a significant 18 per cent of the Emirate’s total visitor numbers during 2012. The Authority has also put in place a tour guide training and licensing programme.

“To cater to the ever-increasing demand of tourists, construction of more hotels, including 5-star properties in the vicinity of the Coral Beach Hotel, are on the anvil,” Al Midfa revealed.

A theme park project at the site where Al Jazeera Park presently stands will open much before 2014, when the Emirate will be designated as the Capital of Islamic Culture.

Not lagging in its commitment to the environment, a recent workshop ‘Sustainability in Hospitality’ sector - was part of SCTDA’s continuing efforts in spreading awareness about responsible use of energy. The Emirate was also selected as the Capital of Arab Tourism for 2015.

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fleet, becoming the first in the world outside Japan and ahead of any airline in the Americas, Europe and the Middle East to operate the Dreamliner, which is the most technologically advanced commercial aircraft in the world.

I

n Africa, Ethiopian added Blantyre and Ndola to its network in March 2013, increasing its African network to 45 destinations. The Asian network will be expanded with the addition of Ho Chi Minh City, Manila and Seoul in June 2013.

Ethiopian will also launch flights to Sao Paulo and Rio de Janeiro in June 2013. The expansions would increase Ethiopian’s international destinations to more than 75, spanning four continents.

“Turning profits during almost all the years of its existence, Ethiopian had an outstanding performance in 2012 and we anticipate progressive development in the year 2013,” stated Thomas G Yohannes, Regional Director, Gulf and Pakistan, Ethiopian Airlines. “With a mix of Business, Visiting Friends and Relatives (VFR) and Leisure traffic,

Thomas G Yohannes Regional Director, Gulf and Pakistan, Ethiopian Airlines

we are witnessing a healthy trend in the current year and a boost in load factors.”

Ethiopian is in a continuous fleet modernisation programme replacing the existing fleet with technologically advanced and ecofriendly aircraft. The airline recently introduced the Boeing 787 aircraft to its

Ethiopian also became the first in the continent to receive and operate the B777 Freighter aircraft in September 2012.

Yohannes added, “We conduct regular sales calls to travel agents to keep them updated of our products, future plans and other developments. E-broadcasts are also employed to reach out to our partners as a supplement to the sales calls.

Ethiopian plans to conduct continuous familiarisation programmes to provide firsthand experience to our key partners, and thereby unveil and promote Ethiopia’s rich tourist destinations.”

20

AGENTS

TRAVTALK MAY, 2013

New features for booking Adding a personal touch In a bid to upgrade its online technology platform, Al Sultan Travel and Tourism, a new travel agency on Al Futtaim Travel is launching a travel management the horizon, offers its customers a lot more than suite that serves as an efficient ticketing system. conventional pre-arranged travel packages.

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strong position to offer stability in quality, as against the companies mushrooming every now and then, but which fizzle out with the passage of time.

A

l Futtaim Travel’s online portal www.alfuttaimtravel.biz, has now been designed with features that increase booking convenience for its corporate customers in Dubai. The first phase will initially be tested through their office reservationists.

“We have been investing heavily in technology upgrades of our e-commerce platform to offer customers the finest level of service centered on a user-friendly experience with full operational transparency,” revealed William Horsley, General Manager, Al Futtaim Travel.

New Offerings As part of its expansion plans, Al Futtaim Travel is taking its operations to Qatar and Oman in 2013, followed by Saudi Arabia and Kuwait in 2014

William Horsley General Manager Al Futtaim Travel

The idea behind the launch of this e-commerce platform was to give quality and sustainable travel services alternative. It is to create window shop opportunities in various countries, where they will be pushing their online B2B and B2C portals.

As part of its expansion plans, Al Futtaim Travel is taking its operations to Qatar and Oman in 2013, followed

by Saudi Arabia and Kuwait in 2014. Its strong equity base puts the company in a

“Next on offer by 2013-end is the launch of our own payment gateway, which will be safer, more secure and faster,”

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he agency, which came into being as recently as in January 2013, has plans to participate in ATM-2014. Its plans in the interim, though, include the launch of an online booking system that provides one-stop travel solutions. However, Al Sultan Travel and Tourism strongly believes in the advantage of the personal touch to business, as against the idea of online dealings.

added Horsley.

‘Simply Holidays,’ which was launched by Al Futtaim Travel’s Leisure Division in April-end, will handle both inbound and outbound tourists’ needs, with the inbound department working closely with the existing MICE sector. All the retail shops would be rebranded accordingly, he added. Al Futtaim is also working with banks to enable travellers to buy tickets on instalments.

“Though online reservations are easy to book, understanding the various terms and conditions in print could pose difficulties to clients. Hence, in spite of there being a proliferation of online portals, there are many customers out there who would rather have a personal connection with their travel agencies of choice,” explained Jaya N Rao, Director, Al Sultan Travel and Tourism. “While our packages

Jaya N Rao Director Al Sultan Travel and Tourism

are designed to exceed our clients’ expectations, following up every stage of their travel itinerary ensures that customer satisfaction is guaranteed.”

The fledgling agency has lost no time in coming up with unique products for its clientele, focussing on luxury holidays. Hence, ‘Al Majlies Holidays,’ a product has been designed after study of the requirements of the Arab tourists and other nationalities as well.

“We have a complete spectrum of travel experiences on offering- from custom-made luxury leisure trips to MICE tourism packages for the most discerning business traveller,” he informs. The agency has put in place the groundwork at the very outset of its existence.

“Another area of specialisation is medical tourism, wherein clients are provided access to choice medical solutions at the best destinations.

The concept of a medical spa is the key focus area within the medical tourism realm.

We have plans to carve a niche for itself by pushing this increasingly popular health-promoting idea,” concluded Rao.

HOTELS

MAY, 2013

TRAVTALK

21

Targetting corporate sector Showcasing a unique brand To compliment its existing business facilities of the The Millennium Hotel Abu Dhabi exhibits at the property, Fraser Suites Dubai officially launched its brand Arabian Travel Market every year to present its strength new meeting and event space on March 28, 2013. in this exhibition to enhance business opportunities.

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to the travel partners from around the world. Frasers Hospitality's rapid expansion opens up new possibilities to a wider audience with 77 properties in 41 key gateway cities.

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n other part of the world, Fraser Hospitality Pte Ltd in Singapore announced the launch of unlimited free Internet access across all its properties worldwide.

David Brown, General Manager, Fraser Suites Dubai stated, “Since opening in 2010,

We had an immense demand for small to medium-sized events from discerning clients who seek a high quality corporate meeting environment.

We are confident that our stylish new facilities combined with our personalised services will be exceptionally satisfying.” Prioritising the resident’s comfort and convenience, Frasers have com-

David Brown General Manager Fraser Suites Dubai

plimented their services with high speed 24x7 Internet accesses. Followed by the launch of the group’s new mobile website (www.frasershospitality.com), it allows travellers to make reservations, modify bookings and provide access to property information, special offers and promotions.

Frasers Hospitality’s participation in ATM 2013 aims to elevate awareness of its growing portfolio of Gold Standard serviced residences

According to Brown, ATM provides an ideal stage to showcase their brands, share their growth story and display the warmth of their hospitality not only in the Middle East, but around the globe.

Fraser Suites Dubai, being the 5-star Deluxe Hotel Apartment occupying the upper 23 levels of the stunning 45-storey Sidra Tower is flaunting its all-embracing lifestyle. Its aesthetic sense of comfort and leisure is spreading worldwide. Frasers have extended their elite services over the prominent cities like Singapore. The three stylish meeting venues spanning over 320 sqmt can comfortably accommodate 20 - 200 guests.

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fastest growing market,” elaborated Schmitz.

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TM is an important medium for Millennium Abu Dhabi as it not only provides a unique chance to showcase the brand, but also meet industry leaders, airlines, travel agents and tour operators, etc. It provides a platform to attend seminars, increase business interactions and create networking opportunities.

“We are on track with the strategy of the Capital and in tune with today’s travellers, introducing our brand in essential corners, renewing our efforts to promote both our property and UAE as a destination,” expressed Ruprecht Schmitz, General Manager Millennium Abu Dhabi.

“To continue creating awareness, Millennium’s participation in ATM provides a perfect tool for us to support the tourism industry and Abu Dhabi, a plentiful of touristic

Ruprecht Schmitz General Manager Millennium Abu Dhabi

Millennium’s participation in ATM provides a perfect tool for us to support the tourism industry attractions as cultural landmarks, natural beauty, archeological sites and rich history, which makes it the world’s

The property seeks to develop new revenue streams through developing existing contacts and working with new ones where the hotel illustrates its potential to foster greater business development, enhance knowledge and capabilities.

All this is in partnership with Abu Dhabi Tourism Authority and Etihad, who are key contributors to the advancement of tourism in Abu Dhabi and shape together the future of the industry.

“Our participation in ATM in the past was extremely successful as we have achieved substantial mileage with respect to the promotion of the Millennium.

It’s a testimony to the strength of our high brand visibility and the status of the hotel as an emerging hub and essential venue for travellers,” he concluded.

22

STATISTICS

TRAVTALK MAY, 2013

Occupancy in Dubai hotels topmost in ME The Ernst&Young Middle East Hotel Benchmark Survey for the month of January 2012 projects an increase in occupancy rates in Dubai, with the average room rate increasing to US$274 in January 2012 as compared to US$251 in January 2011.

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he overall occupancy rate in Dubai was at 87 per cent year-to-date. In terms of monthly performance, Dubai's overall occupancy rate increased to 87.9 per cent as compared to

82.8 per cent the previous year in 2011, which is 5.1 per cent higher than it was in January 2011. In addition, the rooms yield (RevPAR) increased by 15.6 per cent year-to-date, with average room rate increasing by 8.9 per cent year-to-date.

Compared to January 2011, Dubai city’s rooms yield (RevPAR) increased by 20.2 per cent and average room rate increased by 8.9 per cent in January 2012.

This clearly portrays Dubai's increasingly stable and growing tourism industry.

These numbers also show that the Emirate is not only a key destination for tourists, but also a major business hub in the region.

With regard to the wider MENA region, notable changes were seen in the city of Amman,

Jordan where overall occupancy rates increased by 18 per cent year-to-date.

The rooms yield in Amman is 97 in January 2012 having increased by 29.7 per cent higher than it was in January 2011. A positive and

strong change has been noticed in Beirut, Lebanon.

With a 44 occupancy rate in January 2011, it increased by 16 per cent in January 2012.

The rooms yield witnessed an increase of 40.4 per cent as compared to its corresponding period last year.

Markets with the largest variance on a per month basis Dubai overall monthly performance % Occupancy Makkah Hotels

% Occupancy Dubai — Overall Hotels Occupancy % January 2011 - January 2012

Occupancy %

Occupancy %

Occupancy % January 2011 - January 2012

Months

Months

Average Room Rate Dubai — Overall Hotels (US$)

Average Room Rate Sharm El Sheikh Hotels (US$)

Average Room Rate January 2011 - January 2012

Average Room Rate

Average Room Rate

Average Room Rate January 2011 - January 2012

Months

Months

Rev PAR in Beirut Hotels (US$)

Rev PAR in Dubai — Overall Hotels (US$) Room Yield January 2011 - January 2012

Room Yield

Room Yield

Room Yield January 2011 - January 2012

Months

Months

Various markets Year–to–Date performance (US Dollar) Ernst & Young Middle East Hotel Benchmark Survey Year–to–Date Performance: 1/2012 — 1/2012

OCCUPANCY

EGYPT Cairo — City Sharm El Shaikh JORDAN Amman KUWAIT Kuwait LEBANON Beirut OMAN Muscat QATAR Doha SAUDI ARABIA Riyadh UNITED ARAB EMIRATES Abu Dhabi Dubai — City Dubai — Overall

Currency: US$

AVERAGE ROOM RATE

Currency

2012 %

2011 %

US$ US$

28.0 56.0

66.0 67.0

US$

68.0

US$

Change in % Points

ROOMS YIELD

2012

2011

Change

2012

2011

Change

-38.0 -11.0

112 54

120 70

-7.1% -23.8%

32 30

80 47

-59.7% -35.9%

50.0

18.0

141

147

-4.3%

97

75

29.7%

50.0

57.0

-7.0

258

267

-3.3%

131

154

-15.4%

US$

60.0

44.0

16.0

229

220

4.0%

139

99

40.4%

US$

75.0

75.0

0.0

208

216

-3.7%

158

164

-3.7%

US$

55.0

81.0

-26.0

258

280

-8.0%

143

227

-36.8%

US$

57.0

59.0

-2.0

232

239

-2.6%

133

141

-5.3%

US$ US$ US$

79.0 90.0 87.0

77.0 82.0 82.0

2.0 8.0 5.0

223 214 274

244 196 251

-8.9% 9.5% 8.9%

177 193 241

190 161 208

-6.9% 20.2% 15.6%

EXHIBITIONS

MAY, 2013

TRAVTALK

23

Showcasing smart airports The 13th edition of the Airport Show is bringing a portfolio of intelligent technologies from across the world to the region and a real feel of futuristic passenger experience.

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nologies like telematics, mobile apps, RFID and automation can enable airports to build a digital grid that will become their nervous system. It will allow them to offer tailor-made services that will enhance passenger experience and concurrently maximise their spending.”

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flydubai increases services to Sri Lanka flydubai has announced that it will fly double daily to Sri Lanka starting this summer, bringing the total number of weekly flights to 14. The announcement comes a week after the carrier attended the inaugural ceremony for Mattala Rajapaksa International Airport (also known as Hambantota Airport).

Having announced a three times a week service; Sri Lanka’s second international gateway will be served with daily services starting from June 3, 2013. This service is in addition to the current daily flights to Colombo. Hamad Obaidalla, Chief Commercial Officer, flydubai, who headed the delegation to the newly inaugurated airport said, “We are delighted to contribute to the successful developments in the trade and tourism sectors taking place in the eastern and southern part of the island.

We’ve been impressed by the facilities at the new airport and we’re certainly excited about the opportunities that these new flights bring to Sri Lanka and the United Arab Emirates.”

ccording to SITA study, airports in the Middle East, where 400 million passengers are estimated to pass through by 2020, need to exploit the power of emerging and maturing technologies even as passengers increasingly demand enhanced travel experiences in their precincts. It’s time, therefore, that the region’s airports introduce intelligent ways to cut costs and increase agility.

“Regional airport leaders are indeed rising up to the challenge by investing heavily in technologies that will ‘smart-up’ their airports,” asserted Daniyal Qureshi, Event Director, Airport Show, the region’s major airportrelated event that will take place from May 6-8, 2013 in Dubai.

“Calling it a win-win situation,” he said, “cutting edge technology at airports would see passengers receiv-

Daniyal Qureshi

Iyad Hindiyeh

Event Director Airport Show

Head - Airport IT Business Development, Amadeus Group

Cutting edge technology at airports would see passengers receiving better services ing better, cheaper and faster services, and airports increasing their profitability and their ability to withstand economic and demographic fluctuations.”

It will allow them to offer services that will enhance passenger experience “Middle East airports are doing exactly that,” informed Iyad Hindiyeh, Head - Airport IT Business Development, Amadeus Group. “The intelligent tech-

He added, “Given the increased competition, higher passenger volumes and security constraints, government regulations and new legislations to secure more environmental-friendly operations, improved efficiency at airports, is therefore, a paramount requirement.”

The Airport Passenger Experience zone at the Airport Show will be structured like a real terminal from baggage handling and scanning systems, to checkin, passport control, passenger scanning, duty free and the gate lounge, up to the point where the passenger boards the plane.

24

TRAVTALK MAY, 2013

FAMILY ALBUM

Austrian Airlines: A new way to travel Austrian Airlines hosted its Annual Gala Dinner and Award Ceremony on April 15, 2013 in Dubai. The airline celebrated the significant occasion by showcasing new Austrian business class seats to get first-hand experience and knowledge of onboard facilities on the flights. Like every year, Austrian Airlines also honoured the support, hard work and achievement of its valuable travel partners for their sales performance in 2012.

Greater benefits for agents The Travelport Merchandising Platform, which Travelport launched on April 14, 2013 will transform the way airlines deliver their products and the way those products are displayed to travel agents, company sources claim.

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numerating Travelport Merchandising Platform’s benefits for airlines, Ian Heywood, Head of Global Supplier Strategy, Travelport mentioned, “It paves the way for significant

The recently-launched merchandising platform enables MEA travel agents to access a complete range of airline products, including ancillaries in their familiar and consolidated workflow.

It will help them make the best informed choice for their customers.

When questioned about the business expected from the travel trade, Heywood informed,

Head of Global Supplier Strategy Travelport

“We look for increased number of clients and that’s possible only if we bring in the best system in the marketplace.

change in the distribution landscape by enabling airlines to go to market with all of their products in the right place, at the right time, in every channel. It also provides complete consistency in how an airline’s product portfolio is presented and sold across all channels.”

Travelport Merchandising Platform is apt for it. The agents can see the same information and have access to the same product that remains in the airlines website. Hence, it will be easier for them to make recommendations and suggestions to customers.”

Ian Heywood

The distribution platform provides three retailing solutions. The first is the most recent Travelport Aggregated Shopping, which gives airlines the ability to distribute their content in the way they choose to and for travel agents to be able to sell this through a consistent, efficient workflow.

The second retailing solution is Travelport Ancillary Services, which enables travel agents to sell airline ancillaries within their existing workflow.

The third retailing solution, currently in development with several partner airlines is to be launched in late 2013, is Travelport Rich Content and Branding.

Marking a milestone in the complete realisation of the Travelport Merchandising Platform, Travelport launched Aggregated Shopping with EasyJet. Consequently Travelport-connected agents can now sell all EasyJet fares and ancillaries, including those that were previously only available on the carrier’s website.

NEWS

MAY, 2013

Wego: Spurring the online switch With the launch of Arabic websites tailored to the evolving Middle East market, Singaporebased travel search site Wego joins a growing list of global online travel players eager to grab a slice of the region’s booming online travel sector.

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W

ego’s entry into the online space and offering a well-designed service that would spur the transition to online was, therefore, a conscious decision. It will add transparency, cost-effectiveness and ease of use for all stakeholders.

“The travel sector in the Middle East is on the threshold of a shift, from being an offline industry to become an online one,” stated Ross Veitch, Co-Founder and CEO, Wego. “Hence,

Rising Numbers Searches for flights from Abu Dhabi have increased by 120 per cent year-onyear and from Dubai - 106 per cent. Flight searches to Qatar have doubled and Saudi Arabia has increased by 76 per cent, with Jeddah topping the list

It has seen a dramatic rise in both traffic and transactions.

this is the perfect time for Wego to enter this market.

As predicted, the next 18 24 months would see a huge swing towards online bookings,” he added.

Wego’s travel partners - airlines, hotel chains, online travel agencies - are investing heavily in their ecommerce strategies. The travellers in the UAE have been responsible for online being the medium of choice for bookings. A pilot study of 50,000 Wego users concluded that the method by which they purchase their flights and hotel nights is fast changing.

With growing confidence in e-commerce sites and safety in web-based transactions result in a growing number of bookings with Wego partner sites.

While wego.com has been used by GCC travellers for some time; acting on

Ross Veitch

Mohamad Ibrahim Masri

Co-Founder and CEO Wego

Managing Director, Wego Middle East & North Africa

This is the perfect time for Wego. The next 18 -24 months would see a huge swing towards online bookings trending data, the company launched a dedicated UAE

With Wego building the momentum, more travellers share their experiences of shopping online site, wego.ae, in both Arabic and English in early 2013.

“Arab travellers are becoming more internet savvy. With Wego building the momentum, more travellers share their experiences of shopping online,” commented Mohamad Ibrahim Masri, Managing Director, Wego, Middle East & North Africa.

"We saw expatriates using wego.com first, both for business and leisure travel. We also tracked foreign workers searching for the cheapest flights back to their home countries. Now, wego.ae is live in Arabic and we have noticed a surge in local hotel searches. There is interest in a much wider mix of international flights and accommodation, now to over 600 destinations," added Veitch. “Traffic to wego.ae will triple again before the end of this year, as the vertical expands rapidly.”

TRAVTALK

25

Celebrating with tour operators Centro Barsha, Rotana’s only property in Dubai under the Centro brand, welcomed the tour operators for a fun-filled reception, recently hosted

by Eleni Tsolakou, General Manager of the hotel and Cristina Sandu, Business Development Manager.

The event paid tribute to the significant support of those business partners and associates who have helped Centro Barsha Dubai achieve its chief place in today’s hospitality market in the Emirate.

Since inception, the ever growing position of the property in a competitive market picked up aggressively and thus proved its potentiality.

Tsolakou commented, “Centro Barsha is one of the key players in the area’s market. It is worth mentioning that Centro Barsha had a very successful 2012, being the first among its competitors in the area.”

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HOTELS

TRAVTALK MAY, 2013

Fortune’s new launch this Eid

Le Royal Méridien Abu Dhabi to be revamped

Come Eid 2013, Fortune Group is all set to launch its 6th hotel in the UAE, the Fortune Hotel, Al Rigga in Dubai. With an aim to capture both the leisure and business travellers, the Group plans to open three more hotels this year.

Le Royal Méridien Abu Dhabi has officially commenced the renovation of the hotel’s guest accommodations and public spaces.

Slated for completion by the end of the year, the hotel will also transform its existing food & beverage venues as well as introduce signature brand experiences.

This renovation is part of a larger strategy by Le Méridien and its ownership groups to invest more than $200 million in the renova-

T T B U R E AU

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ortune Group of Hotels marked its presence on Dubai’s landscape for nearly a decade.

Their latest property in Rigga is ideally located just 15 minutes from Dubai International Airport and within convenient reach of major commercial centres.

The hotel’s prime position makes it the perfect base for business and leisure-seeking travellers alike.

The 8-storey four-star hotel will feature 92 well-

appointed rooms, including 82 superior rooms and 10 luxury suites, each affording stunning views of Dubai. The plush suites feature a Jacuzzi and shower room. Facilities include a dedicated floor for spa, sauna and steam room separately for men and women, adult and children’s swimming pools, fitness centre and for visiting executives, a business centre and conferencing and banqueting facilities.

The Group will have its signature restaurant ‘IndChi’ offering a variety of del-

loyal guests, friends, and families from the GCC on the auspicious day of Eid 2013,” expressed Praveen Shetty, Chairman, Fortune Group of Hotels. “The opening of the new hotel signifies a major milestone for the Group. With genuine Arabic hospitality on offer,

Praveen Shetty Chairman Fortune Group of Hotels

icacies from India and China, making it a stylish locale to experience a variety of flavours, textures and cooking styles.

Business travellers could equally expect premium quality accommodation, convenience and thoughtful consideration in both facilities and the availability of creative corporate packages.

“The Group is looking ahead to open the doors of their latest property to their

tions of 13 hotels and resorts in the Middle East and Africa region over the next three years.

Starwood recently completed a month-long relocation to the Middle East, during which time Frits van Paasschen, President and CEO, Starwood Hotels & Resorts had the opportunity to visit Le Royal Méridien Abu Dhabi. Located on the Abu Dhabi Corniche, the hotel is popular among business and leisure travellers.

leisure travellers will be encouraged to share and experience Dubai’s local attractions and hot spots while enjoying Fortune’s unique style and friendly service.”

A dazzling evening

2013 would see the Group adding four more hotels, including the one at Al Rigga to its property repertoire. On the back of its future growth plans, Fortune Group of Hotels is confident to be a star player on Dubai’s hospitality firmament.

Dubai hosts ASTA's International Destination Expo 2013 as part of a strategy to increase North American visitors to the city.

(From left to right) Nicholas Clayton, CEO, Jumeirah Group, Badr Abbas, Vice President of Operations, Emirates Airlines, Ahmad Khalifa Al Falasi, CEO, Support Services of the Department of Tourism and Commerce Marketing, Helal Saeed Almarri, Director General, Department of Tourism and Commerce Marketing (DTCM), Zane B. Kerby, President and CEO, ASTA, Hamad M bin Mejren, Executive Director, Business Tourism and Mahmoud Sakr, General Manager, Jumeirah Beach Hotel/

Growth plans on the cards The Dhow Palace Hotel, Dubai's first Premium Property in Bur Dubai, has experienced strong growth from both traditional and new markets. The 4-star property is now all set to showcase its offerings at ATM 2013.

T T B U R E AU

growth aspirations of Bin Haider Hospitality.

“B

oth as owner operator along with a number of our fully owned properties with third party management partners with IHG and Starwood, our business mix is truly global. We continue to observe strong growth from our traditional markets and high potential from new and emerging markets like China, South America and the Asia Pacific region,” informed Dave Cockburn, Group General Manager, Bin Haider Hospitality.

“2012 versus 2011 provided moderate growth for our hospitality division.

2013 is a year of expansion for Bin Haider Hospitality and considerable uplift in profit through efficiencies and growth in business opportunities from new and emerging markets,” he added.

Bin Haider Hospitality will be launching a number of key initiatives with its travel

Dave Cockburn Group General Manager, Bin Haider Hospitality

trade partners in the coming months, including a familiarisation calendar for top producers. “The travel agents always play a key role in the distribution chain. As consolidation of key distribution channels continues, travel agents, the specialists in the key market segments of MICE, particularly from the new and emerging markets, will continue to play a key role,” emphasised Cockburn.

Arabian Travel Mart is an important vehicle in updating both international and local audience on the developments and future

Expansion of Excelsior and Grand Excelsior brand through management contracts and joint venture agreements across the UAE is one of the expansion plans for 2013 and beyond. It also includes rebranding of the hotel apartment group and expansion of this brand through third party management agreements. An aggressive target of three new builds - hotel developments - are also incorporated with key partners during 20132014 phase.

Future Plans Bin Haider Hospitality will be launching a number of key initiatives with its travel trade partners in the coming months Expansion of Excelsior and Grand Excelsior brand through management contracts and joint venture agreements is one of the expansion plans for 2013 and beyond

NTO

MAY, 2013

TRAVTALK

27

Readying for the Cup that cheers!

Armed with a strategy working parallel with the ‘Qatar Vision 2020’, the country’s Tourism Authority heralds its preparations for World Cup 2022 with ATM 2013 kick-off packed with optimism.

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A

measure of the takeaways from ATM 2012 can be guaged from the increase of 13 per cent of GCC visitors as compared to 2011. GCC tourists numbered 953,000 in 2012, a major chunk of which travelled from Saudi Arabia.

Abdullah Al Bader Director of Tourism Department Qatar Tourism Authority

The travel trade deals with the hotels directly. In a way they indirectly help the Tourism Authority to get tourists and promote the destination Qatar Tourism Authority’s hectic schedule takes it to major roadshows and exhibitions in Frankfurt, Singapore, London and other

Donning a new look The 252-room Majestic Hotel Tower Dubai has been given a crisp understated elegance in line with the high standards of hotels in Dubai. The refurbishment includes the lobby with a refined new marble lit reception and contemporary new furnishings.

Alexander Economides, General Manager of the property expressed, “We are thrilled at the response the hotel’s new design has received.

Our guests’ satisfaction has been enhanced. We have seen the hospitality sector in Dubai shift and change over the last few years.

Even though we have done softer improvements regularly, we felt that this was the perfect time for an extensive refurbishment that has elevated our standards.”

places, where Qatar’s hospitality and tourism landscape is promoted among co-participating travel agents and tour operators.

tourists and promote the destination,” said Abdullah Al Bader, Director of Tourism Department, Qatar Tourism Authority.

“The travel trade deals with the hotels directly. In a way they indirectly help the Tourism Authority to get

The nation’s hospitality and tourism sectors attract increasing numbers of both business and leisure visitors.

“To meet the growing demand, 13,400 rooms are presently under construction across 67 hotels, besides 43 hotel apartments comprising 18,900 units. Qatar aims to have 240 hotels open its doors to visitors by 2020,” added Abdullah Al Bader.

Beefing up rooms’ inventory is a strong commitment in positioning Doha as a regional hub for global conventions. The growth in business tourism facilities are set to expand even further with the imminent launch of Qatar National Convention Centre that will have more than

90,000 sqmt of floor space on offer. This is supported

by Qatar Airways' own ambitious expansion plans and the opening of the new Hamad International Airport in Doha soon has potential to handle an estimated 50 million passengers per annum.

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TRAVTALK MAY, 2013

FAMILY ALBUM

GIBTM: Good time for region’s MICE sector The 7th edition of the Gulf Incentive Business Travel and Meetings (GIBTM) Exhibition 2013 took place with an increased enthusiasm for business. The region surges ahead of international counterparts in terms of growth. The expansion of GIBTM, represented at this 2013 edition, is an indicator of how far our regional meetings industry has evolved since its inception. The industry is keenly focussed on consistent improvement – a trend that will continue.

TECHNOLOGY

MAY, 2013

TRAVTALK

29

e-commerce for the Middle East region The US$8.6 billion online travel market is on the threshold of further significant growth in the region and that’s primarily because today’s Middle East traveller is evolved, discerning and ever ready to embrace new technology.

With proliferation of credit/debit cards, many ME shoppers are booking their holidays online.

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owever, online travel agencies must put in place a solid overarching strategy to ensure that their performance, expansion and services match this growth, according to Hijazi Natsheh, General Manager, Marketing, Cleartrip.

Natsheh's comments came during a recent roundtable discussion on the Middle East online travel sector, titled: 'Does the Middle East have a Globally Competitive Online Travel Sector?’ hosted in Dubai by Amadeus.

Fuelled by a proliferation of payment cards, debit and credit, an increasing number of shoppers in the Middle East are booking their holidays online, according to Stephen Leeds, Emerging Products Business Leader, Visa Middle East. This alluded to the fact that more and

by 22 per cent in 2014 to US$15.6 billion.

more customers are recognising the convenience, safety and security of using payment cards, he said.

With the region presently having one of the youngest, most online savvy populations in the world, there is enormous potential for e-commerce to flourish in the future, Leeds added.

Basema Al Jaberi, Senior e-Commerce Specialist, Telecommunications Regulatory Authority (TRA) said the UAE has been witnessing a sharp increase in the number of online transactions over the last few years, largely due to several initiatives and regulations by government to facilitate ecommerce.

“Reiterating the importance of considering and putting into place strategies that empower businesses, one must prioritise understanding

(From left to right) Stephen Leeds, Emerging Products Business Leader, Visa Middle East; Basema Al Jaberi, Senior eCommerce Specialist, Telecommunications Regulatory Authority (TRA); Ahmed Youssef, Regional Director of Marketing and Operations, Middle East and North Africa, Amadeus; Mona Faraj, Managing Partner Insights Management Consultancy and Middle East Market Analyst, PhoCusWright; and Hijazi Natsheh, General Manager, Marketing, Cleartrip at the roundtable discussion organized by Amadeus

their prospective customers and purchasing behaviours and adapt product offerings to meet diverse needs,” said Ahmed Youssef, Regional Director - Marketing & Operations, Middle East and North Africa, Amadeus.

Influencing these purchasing behaviours by identifying and introducing new ways of search that speak to the new

generation Y will ensure a wider, diversified reach.

Furthermore, looking at services beyond bookings and engaging with customers throughout the travel journey - pre-trip, in-trip and posttrip - will enable businesses to differentiate themselves in an increasingly competitive environment, he added.

Recent statistics released by PhoCusWright reveal that gross bookings made in the Middle East online travel sector, both through direct channels and online travel agencies, grew an impressive 18 per cent in 2012 to an estimated US$10.5 billion and are expected to increase

On-going investments by the governments and private sector to support the travel sector are significantly contributing to enhancing the Middle East's global competitiveness, remarked Mona Faraj, Managing Partner Insights Management Consultancy and Middle East Market Analyst, PhoCusWright during the panel discussion.

Exponential Growth Recent statistics reveal that gross bookings made in the Middle East online travel sector, both through direct channels and online travel agencies, grew an impressive 18 per cent in 2012 to an estimated US$10.5 billion and are expected to increase by 22 per cent in 2014 to US$15.6 billion

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TRAVTALK MAY, 2013

MOVEMENTS

Rotana Dubai

Centro Barsha by Rotana Dubai

Radisson Blu Resort, Fujairah UAE

James Wierzelewski has been appointed as the new

Eleni Tsolakou is the new General Manager of Centro Barsha by Rotana. She had joined Rotana in March 2011 as the Executive Assistant Manager in Yas Island Rotana and Centro Yas Island. She has extensive international and multi-national experience in hospitality gained in Europe, Africa, Asia and Middle East. Now on her 13th year in the industry, Tsolakou is a motivational leader and superb relationshipbuilder that energizes and inspires staff to excel.

Janet Fitzner is the new General Manager of the Radisson Blu Resort, Fujairah. Having started her career in 1988 at the Inter-Continental Cologne, Fitzner first joined Rezidor in 1992 as the Director of Sales & Marketing at the Radisson SAS Hotel in Dusseldorf.

She holds a degree in Business Administration, Tourism & Transport Industry from the University Rheinland Pfalz, Worms in Germany.

Dhow Palace Hotel Dubai

Grand Excelsior UAE

Jeff Shearer has been appointed as the General Manager of the Dhow Palace Hotel. He has experience in all operational aspects with over 30 years experience working for international hotels, including renowned brands. For the last 20 years he has held the posts of General Manager and Regional Managers in New Zealand. He was most recently the Chief Operating Officer for Heritage Hotels, a chain of hotels in New Zealand as well as a Board Member of the New Zealand Hotel Council.

John Watson has been appointed as the new General Manager of Grand Excelsior in Al Barsha. He brings with him near 39 years of experience in the hospitality sector and work experience in hotels in Europe, South Africa and the UAE. He is skilled in all management disciplines with core strengths in room division management, financial management and sales & marketing.

Fairmont Raffles Hotels International - Qatar Dubai

Sheraton Dubai Creek Hotel Dubai

Le Royal Meridien Abu Dhabi

Carlson Rezidor Hotel Group Dubai

Thorsten Moennich has joined the Sheraton Dubai Creek

Kiran Kumar has been appointed as the Director of PR and

Elaine Nettleton has been appointed as the Manager of

Hotel as the new Director of Food and Beverage. His career started in 1993 when he joined the Kempinski-HotelGravebruch. At Sheraton Dubai Creek, his responsibility entails focussing on outlet restructure, streamlining and implementing standards. He is required to develop and write all outlet policies and procedures and sequence of service to set standard high for the hotel he represents.

Marketing. He is not new to Starwood hotels and resorts, and has spent 8 years with the Le Meridien brand. Kumar started his career with Le Royal Meridien in Chennai, India and also worked with Le Meridien Al Aqah Beach Resort Fujairah and Al Maha in Dubai. In his new role, Kumar's responsibility includes positioning the hotel right in the market, along with the renewed products and services being unveiled by year end.

Corporate Vice President – Food & Beverages Operations of the hotel group. He brings with him more than 20 years of experience in the food and beverage divisions of the elite groups in the global hospitality industry.

He also has an extensive experience of the F&B industry at diverse institutions.

At Rotana, his main duties will include developing new concepts of service achieve to methods organisational objectives and maintaining Rotana’s F&B standards.

Jaouad Sbihi is the new Director of Sales & Marketing, Fairmont Raffles Hotels International (FRHI), Qatar. A Moroccan native, Sbihi started his hospitality journey 13 years ago in rooms division as a Front Desk Agent in Morocco. He joined the pre-opening teams of Shangri-La and Kempinski Mall Of The Emirates. In his new role, he will be based in Raffles Dubai and will be responsible for setting up a representation office in Doha.

PR and Communications for the Middle East and North Africa. A British national, she brings with herself 16 years’ experience of working in the UAE, with previous marketing and public relations positions held within the hospitality industry. She has worked with brands such as Rotana Hotels and Mövenpick Hotels & Resorts.

Turkish delights for UAE agents

Canada & USA Trade Workshop

Pegasus Airlines and Radisson Blue Hotel, (Istanbul Asia) together hosted and organised a FAM trip to Istanbul, Turkey with 12 top local travel and leisure agents from UAE. It was an exciting trip as Turkey is the only country in the world which has 2 continents in it and they can experience Asian and European cultures in one boundary. The agents enhanced their knowledge about Turkey, which helped them boost Turkish tourism along with Pegasus Airlines.

Mazda Travel organised Canada & USA Trade Workshop in Dubai. Mernoz Shastri, Director, Mazda Travel Inc., flew down from Canada to share his exper tise with the travel agents, hence made the workshop more informative and wor thwhile. The primary goal was to increase understanding and knowledge of what these destinations can offer and how it can bring good revenue and profit to the individual companies.