I am pleased to write this letter of recommendation for Ashley Twyman. Ashley has been an employee of KANZA Bank since July 2007. Ashley has continued to excel while at KANZA Bank. Through the years I have observed Ashley’s growth in many different areas; teamwork, leadership skills, and job knowledge. In my opinion, Ashley is a hard-worker and self starter who can work well with the team but also excel independently. Ashley started as a Part Time Teller and I observed that Ashley gave excellent customer service, quickly learned our computer systems and wanted to do more. Ashley was promoted to Full Time Teller and excelled in her role, proactively asking for additional responsibilities. Ashley had mastered her tellering skills as well as products and services knowledge and was given the responsibility of training new tellers. Ashley not only taught the tellers the skills of their job, but also provided leadership to the team. In 2009 Ashley was promoted to Customer Service Representative and also took on the responsibility of providing continuing training for the tellers on products and services. Over the past year, Ashley has developed her leadership skills and sets examples for others with her work ethics, customer services and her drive for knowledge. Ashley has the ability to influence others and bring out the best in her co-workers. Ashley is involved in activities of the bank, as well as community activities, and is currently a member of the Chamber of Commerce Retail Committee. In Ashley’s current position as a Teller/CSR, there are many responsibilities for which you need the ability to think proactively, manage your time and multiple tasks well. Ashley is daily put into situations where she must analyze situations and come up with solutions. Ashley is very organized and manages multiple tasks well. Ashley consistently produces high quality work in a timely fashion. Ashley uses her computer skills to help develop worksheets and documents for the bank. Ashley has put together spreadsheets to track our safe deposit boxes, created a learning plan and quizzes for tellers. Many times that I have given out a project or learning assignment, Ashley will turn in the project or assignment and will have completed more than what was requested, and in some cases would have been the secondary part of the project. Ashley has the ability to think proactively, assess situations and do what needs to be done all without having someone to ask her to do so. Ashley is well spoken and can communicate her ideas, thoughts and expressions verbally as well as in writing. Ashley is very motivated and continues to excel in her role at KANZA Bank. In summary, Ashley clearly is an outstanding employee; her contributions in her role at KANZA Bank are significant. I would very much like for Ashley continue to be part of my team at KANZA Bank but I know soon the time will come for Ashley to advance in her career. It is with great pride that I recommend Ashley Twyman for graduation from the Masters Program at Southwestern College. Sincerely,
Vicky Knapic AVP, Retail Manager/Consumer Loans